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JCC NR Induction Pack 2011.Pub

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JCC NR Induction Pack 2011.Pub Welcome JCC—North Aintree Carlisle Haydock Nottingham Market Rasen Welcome to Jockey Club Catering—North! Congratulations on your successful application for a catering position within Jockey Club Ca- tering —North. We are pleased to welcome you to our team. Our people are central to our success and you are in a position to really make a difference to the experience of our guests. This handbook will assist you whilst working with us. Not only does it contain information about our Racecourses, but it also provides details about our Company and legal require- ments which are relevant to you. Introduction Compass Group is the worlds largest food service provider, operating in 50 countries around the world. 1,3,5 One, three, five stands for ‘One Compass, Three Goals, Five Values,’ and is our quick and easy way to remember what is important to us as a business in what we do, how we do it and what we value in our approach to work and our dealings with each other. Mission Everyone in Compass Group is committed to consistently delivering superior service in the most efficient way, for the shared benefit of our customers, shareholders, and employees. Aintree Haydock Nottingham Carlisle Market Rasen Market Carlisle Nottingham Haydock Aintree Aintree Haydock Nottingham Carlisle Market Rasen Market Carlisle Nottingham Haydock Aintree 3 Goals Working as one team Consistently doing the right things Always hitting our targets 5 Values Integrity – We set the highest ethical and professional standards at all times. We want all our relationships to be based on honesty, respect, fairness and a commitment to open dialogue and transparency Passion – We are passionate about delivering superior food and service and take pride in achieving this. We look to replicate success, learn from mistakes, develop the ideas, innova- tion and practices that will help us improve and lead our market. Teamwork – We encourage individual ownership, but work as a team. We value the exper- tise, individuality, contribution of all colleagues, working in support of each other and readily sharing good practice in pursuit of shared goals. Responsibility – We take responsibility for our actions, individually and as a Group. Everyday everywhere we look to make a positive contribution to the health and wellbeing of our cus- tomers, the communities we work in, and the world in which we live. Can do – We take a positive and commercially aware ‘can-do’ approach to the opportunities and challenges we face. Jockey Club Catering—North Jockey Jockey Club Catering—North Jockey Jockey Club Catering Jockey Club Catering was set up in 2009 as a joint venture between Compass Group (UK & Ire- land) and the Jockey Club. Operating at 14 racecourses around the UK, JCC stages 350 race days per year, drawing crowds in excess of 1.8 million. It also stages many of the key events in the British sporting calendar, including the Cheltenham Festival, the Aintree Grand National and the Epsom Derby. Jockey Club Catering—North is a subsidiary of the Jockey Club and encompasses the three race- courses in the North West of England and the two in the East of England. These are Aintree Racecourse Market Rasen Racecourse Ormskirk Road Legsby Road Aintree Market Rasen Liverpool Lincolnshire L9 5AS LN8 3EA Carlisle Racecourse Nottingham Racecourse Durdar Road Colwick Park Carlisle Colwick Road Cumbria Nottingham CA2 4TS NG2 4BE Haydock Park Racecourse Lodge Lane Newton-Le-Willows WA12 0HQ Aintree Haydock Nottingham Carlisle Market Rasen Market Carlisle Nottingham Haydock Aintree Aintree Haydock Nottingham Carlisle Market Rasen Market Carlisle Nottingham Haydock Aintree Staffing Information Event day work offers are made via job card which is posted to your current registered address, approximately 1 week prior to each event. Jockey Club Catering—North Jockey Jockey Club Catering—North Jockey We then ask you to confirm or reject each offer of work. The details of how to confirm or cancel your work offer will be detailed in the letter included with the job card. There is also a date and time by which your response is required. After this time your shift will be automatically cancelled. Each year you will be sent an updated availability form, you should complete and return this as soon as possible to ensure you remain on the live list of staff wishing to be booked for shifts. Cancelling Work, once confirmed The Company will pay you for the hour you have actually worked. If a function or event is can- celled or the number of workers required is reduced, even at the last moment , the Company has no obligation to compensate you. That said unless in exceptional circumstances North Rac- ing would usually agree to pay you for the hours you have worked. Once you have accepted an offer of work it is your duty to attend on time. If for any reason you are unable to attend you must inform the Staffing Department. Please note that failure to attend will be logged as such and anyone with 3 no shows will automatically have their work offers suspended. Personal Belongings We strongly recommend that items of value, (including mobile telephones, mp3 players etc) and large sums of money are not brought to any of our racecourses. Compass Group UK cannot take responsibility for any loss or damage for these, should you bring them. At some of our racecourses you may be asked to seal your wallet/purse and mobile phone in a Aintree Haydock Nottingham Carlisle Market Rasen Market Carlisle Nottingham Haydock Aintree Aintree Haydock Nottingham Carlisle Market Rasen Market Carlisle Nottingham Haydock Aintree clear bag for the duration of your shif and collect it at the end of the day at Check-out. Your belongings will be kept for the duration in a locked room and will not be accessible during the day.. This is to ensure the security and safety of your belongings. Terms and Conditions of Work Although you may have worked for us before, the basis of your engagement is that of a Casual Worker on a contract for services and not under a contract of employment. The Company is un- der no obligation to offer you employment. As a Casual Worker you undertake specific engagements and have the right to choose, without penalty whether or not to accept the offer of engagement. Your engagement automatically termi- nates at the end of your shift and the Company has no obligation to offer you further shifts. The Company reserves the right to transfer you to a suitable alternative work at any time and without prior notice. The casual worker or the Company may terminate the engagement at any time without giving prior notice. The Company reserves the right to vary your booking to meet changes in business requirements. Jockey Club Catering—North Jockey Jockey Club Catering—North Jockey Uniform Standards You will be provided with an apron and shirt to wear however you are required to attend work wearing: 1. Smart full length, formal plain black trousers (no patterns or stripes) 2. Plain black t-shirt 3. Plain black socks with no patterns Flat black, well polished fully enclosed shoes (no stripes) NO PUMPS OR TRAINERS NO TRAINERS OR BLACK COMBAT TROUSERS/BLACK JEANS OR SKIRTS. Any member of staff not dressed to the above standard will be asked to leave site. In addition please take note of the points below: HAIR – All long hair must be worn tied back with a conservative clip or tie JEWELLERY – With the exception of a plain Wedding ring and a watch, NO JEWELLERY in- cluding ear piercings may be worn. Any employees who disregard this policy may find that their employment is terminated with immediate effect. HANDS – Nails should be short, no nail varnish of any colour or false nails to be worn FACIAL HAIR – All Males must be clean shaven PERSONAL HYGIENE – Please bathe or wash all over daily NAME BADGES – when issued to you should be worn at all times when you are on duty, and should be returned at the end of your shift. Aintree Haydock Nottingham Carlisle Market Rasen Market Carlisle Nottingham Haydock Aintree CHEWING GUM – You should also be aware that Jockey Club Catering operates a zero toler- ance policy on chewing gum. Any member of staff found chewing gum will be asked to leave site immediately and will forfeit the remainder of their shift. If you do not comply with our uniform standards you may not be allowed to start work, or your shift terminated if you already have. Jockey Club Catering—North Jockey Breaks You will be entitled to a statutory break, which will be allocated by your manager and de- ducted from your pay as follows: Under 18 20 minutes for every 4 continuous hours worked 18 & Over 20 minutes for every 6 continuous hours worked Workers under the age of 18 must also not work for more than 40 hours per week. Staff lunches will be issued at Staff Check in on Race Days so please do ensure you collect yours. Payment The pay week runs from Thursday to Wednesday, with payment being made into your bank account one week in arrears on a Wednesday. Our basic rates of pay are: Under 18 - £4.75 per hour Over 18 - £6.08 per hour You will be entitled to holiday pay, which is accrued as a percentage each time you work. To apply for paid leave please contact the Staffing Team before Wednesday 4pm. Should you have a query with your pay, you should complete a pay query form with as much information as possible to allow us to look into this in full. T F S S M T W T F S S M T W T F S S M T W T F S S Aintree Haydock Nottingham Carlisle Market Rasen Market Carlisle Nottingham Haydock Aintree Aintree Haydock Nottingham Carlisle Market Rasen Market Carlisle Nottingham Haydock Aintree w w w w w w w w w w w w w w w w p p p p a a a a y y y y r r r r o o o o l l l l l l l l P P P A A A Y Y Y Your payslip will be sent to your home address and is branded as Compass Group Plc.
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