Welcome

JCC—North Aintree Carlisle Haydock Nottingham Market Rasen

Jockey Club Catering—North Aintree Haydock Nottingham Carlisle Market Rasen and challenges we face. face. we challenges and aware commercially and positive a take – We do Can i world the in, and work we communities the tomers, contribution positive a make to look we everywhere ouract for responsibility take –We Responsibility goals. shared of pursuit in practice good sharing colleagues all of contribution individuality, tise, le and us improve help will that practices and tion lear success, replicate to look We this. achieving superi delivering about passionate are We – Passion transparency and fair respect, honesty, on based be to relationships professi and ethical highest the set We – Integrity 5Values 3 Goals c our of benefit shared forthe way, efficient most consisten to committed is Group Compass in Everyone Mission ourd and work to ourapproach in value we what and b a us as to important is what remember to way easy Goa Three Compass, for ‘One stands five three, One, 1,3,5 Introduction Teamwork – We encourage individual ownership, but w but ownership, individual encourage We – Teamwork ments which are relevant to you. you. to relevant are which ments details provides also it but ourRacecourses, about guests. our of experience the i are you and success our to central are people Our ou to you welcome to pleased are We —North. tering for application successful your on Congratulations This handbook will assist you whilst working with u with working whilst you assist will handbook This Welcometo JockeyCatering—North! Club world. the around countries pr service food largest worlds the is Group Compass things right the doing Consistently team one as Working Always hitting our targets ourtargets hitting Always

, working in support of each other and readily readily and other of each in support ,working

n from mistakes, develop the ideas, innova- ideas, the develop mistakes, from n ions, individually and as a Group. Everyday Everyday Group. a as and individually ions, ad our market. market. our ad ustomers, shareholders, and employees. employees. and shareholders, ustomers, onal standards at all times. We want all our all want We times. all at standards onal ness and a commitment to open dialogue dialogue open to commitment a and ness about our Company and legal require- legal and ourCompany about a catering position within Jockey Club Ca- Club Jockey within position catering a s. Not only does it contain information information contain it does Notonly s. n a position to really make a difference to to difference a make really to position na or food and service and take pride in pride take and service foodand or to the health and wellbeing of ourcus- of wellbeing and health the to n which we live. live. whichwe n ls, Five Values,’ and is our quick and and ourquick is and FiveValues,’ ls, usiness in what we do, how we do it it do we how do, we what in usiness ‘can-do’ approach to the opportunities opportunities the to approach ‘can-do’ ealings with each other. other. each with ealings r team. team. r tly delivering superior service in the in the service superior delivering tly ork as a team. We value the exper- the value We team. a orkas ovider, operating in 50 in operating ovider,

Jockey Club Catering—North Aintree Haydock Nottingham Carlisle Market Rasen

in two the and ofEngland West North in the courses J the of subsidiary a is Catering—North Club Jockey Gran Aintree the Festival, Cheltenham the including t of many stages also It million. 1.8 of inexcess stag UK, JCC the around 14 racecourses at Operating Club. Jockey the and land) joint a as inup 2009 set was Catering Club Jockey JockeyClubCatering These are are These WA12 0HQ 0HQ WA12 Newton-Le-Willows Lane Lodge Racecourse Park Haydock 4TS CA2 Cumbria Carlisle Road Durdar Racecourse Carlisle 5AS L9 Liverpool Road Ormskirk

Staffing Staffing Information event. each to prior week 1 approximately address, i which job card via made are offers work day Event Aintree Aintree Racecourse Aintree

NG2 4BE 4BE NG2 Nottingham Road Colwick Park Colwick Racecourse Nottingham 3EA LN8 Lincolnshire Rasen Market Road Legsby Racecourse Rasen Market he key events in the British sporting calendar, calendar, sporting British the in keyevents he venture between Compass Group (UK & Ire- & (UK Group Compass between venture ockey Club and encompasses the three race- three the encompasses and Club ockey d National and the Epsom Derby. Derby. Epsom the and National d the East of England. of England. East the es 350 race days per year, drawing crowds crowds drawing year, per days race 350 es

s posted to your current registered registered current your to posted s

Jockey Club Catering—North Aintree Haydock Nottingham Carlisle Market Rasen notice. prior giving without time Com the or worker casual The notice. prior without has Company the and shift your of end the at nates ofengag offer the accept to not or whether penalty employment. you offer to no obligation der c a under not and services for contract a on Worker Workof Conditions and Terms The Company reserves the right to vary your booking your vary to right the reserves TheCompany The Company reserves the right to transfer you to a to you transfer to right the reserves TheCompany As a Casual Worker you undertake specific engagemen specific undertake you Worker Casual a As Although you may have worked for us before, the bas the usbefore, for worked have may you Although day.. This is to ensure the security and safety of safety and security the ensure to Thisis day.. locke a in duration the for kept be will belongings collect and shif your of duration for the bag clear for thes damage or loss any for responsibility take o of any to brought not are money of sums large and (includi of value, items that recommend strongly We BelongingsPersonal suspended. offers no 3 with anyone and such as logged be will attend Staffi the inform must you attend to unable youare your is it ofwork offer an accepted have you Once yo hours for the you pay to agree usually would ing unl said That you. compensate to no obligation has reduced is required workers of number the or celled confirmed once Work, Cancelling l live onthe youremain ensure to possible soonas availability updated an sent be will you year Each cancelled. automatically be of offer each reject or confirm to you ask then We There is also a date and time by which your respons your bywhich time and date a also is There At some of our racecourses you may be asked to seal to asked be you may racecourses of our some At The Company will pay you for the hour you have actu have you hour the for you pay will TheCompany cancel your work offer will be detailed in the lett in the detailed be will offer yourwork cancel

er included with the job card. jobcard. the with included er your belongings. belongings. your it at the end of the day at Check-out. Your Your Check-out. at day the of end the at it d room and will not be accessible during the the during accessible be not will and room d form, you should complete and return this as as this return and complete should you form, e, should you bring them. them. bring you should e, ement. Your engagement automatically termi- automatically engagement Your ement. pany may terminate the engagement at any at engagement the terminate may pany ontract of employment. The Company is un- is TheCompany of employment. ontract ist of staff wishing to be booked for shifts. for shifts. booked be to wishing ofstaff ist work. The details of how to confirm or or confirm to how of details The work. suitable alternative work at any time and and time any at work alternative suitable duty to attend on time. If for any reason reason any for If on time. attend to duty no obligation to offer you further shifts. shifts. further you offer to obligation no ng Department. Please note that failure to to failure that note Please Department. ng u have worked. worked. have u ess in exceptional circumstances North Rac- North circumstances in exceptional ess , even at the last moment , the Company Company ,the moment last the at even , shows will automatically have their work work their have automatically will shows e is required. After this time your shift will will shift your time this After required. is e ng mobile telephones, mp3 players etc) etc) players mp3 telephones, mobile ng to meet changes in business requirements. requirements. business in changes meet to is of your engagement is that of a Casual Casual of a that is yourengagement of is ur racecourses. Compass Group UK cannot cannot UK Group Compass racecourses. ur your wallet/purse and mobile phone in a a in phone mobile and yourwallet/purse ally worked. If a function or event is can- is event or function Ifa worked. ally ts and have the right to choose, without without choose, to right the have and ts

Jockey Club Catering—North Aintree Haydock Nottingham Carlisle Market Rasen site immediately and will forfeit the remainder of of the remainder will forfeit and site immediately fo staff of member Any gum. chewing on policy ance 2. 2. HAIR – HAIR below: the points of note take please In addition standa above the to dressed not staff of member Any OR JEANS TROUSERS/BLACK COMBAT BLACK OR TRAINERS NO (no shoes enclosed fully polished well Flat black, 1. wearing: wea to shirt and apron an with provided be will You Standards Uniform 3. 3. JEWELLERY your shift terminated if you already have. have. already you if terminated shift your you standards uniform our with comply not do you If CHEWING GUM – GUM CHEWING your shift. of end at the returned be should NAME BADGESNAME HYGIENEPERSONAL – HAIR FACIAL HANDS effect. immediate with terminated is employment wh employees Any worn. be may piercings ear cluding Plain black socks with no patterns with no socks black Plain t-shirtblack Plain (no trousers plain black full formal length, Smart All long hair must be worn tied back witha conser back worn betied must hair long All – Nails should be short, no nail varnish of any co any of varnish nail no short, be should – Nails – With the exception of a plain Wedding ring and a and ring Wedding plain a of exception the With – All Males must be clean shaven shaven be clean must All Males – when issued to you should be worn at all times w times all at worn be should you to issued when – You should also be aware that Jockey Club Catering Catering Club Jockey that aware be also should You

– Please bathe or wash all over daily over all wash or bathe Please –

their shift.their stripes) stripes) patterns or stripes) or patterns r however you are required to attend work attend to required are you however r und chewing gum will be asked to leave leave to asked be will gum chewing und o disregard this policy may find that their their that find may policy this disregard o may not be allowed to start work, or or work, start to allowed be not may rd will be asked to leave site. site. leave to asked be will rd lour or false nails to be worn worn be to nails false or lour NO PUMPS OR TRAINERS OR PUMPS NO vative clip or tie tie or clip vative

watch, NO JEWELLERY in- JEWELLERY NO watch, hen you are on duty, and and duty, on are you hen

SKIRTS. SKIRTS. operates a zero toler-zero a operates

Jockey Club Catering—North Aintree Haydock Nottingham Carlisle Market Rasen

T 4pm. Wednesday p leave forpaid Toapply year. per 28days of mum wi you work you days 8.29 Forevery you work. time Holiday Pay Pay Holiday th into look us to allow to possible as information c should you pay, your with query a have you Should Te Staffing the contact please leave for paid apply Over 18 - £6.08 per hour per -£6.08 18 Over hour per £4.75 18- Under are: pay of rates basic Our Wednesday. on a in arrears week one account holidays cannot be taken in conjunction with workin with conjunction in taken be cannot holidays Payment yours. R on in Staff Check at issued be will Stafflunches for work not also must 18 of age the under Workers w hours continuous 6 forevery 20minutes wo hours continuous 4 forevery 20minutes 18Over & 18 Under follows: as pay your from ducted Breaks The holiday year runs from April through to March, March, to through April from runs year holiday The You will be entitled to holiday pay, which is accru is which pay, holiday to entitled be will You Your payslip will be sent to your home address and and address home your to sent be will payslip Your You will be entitled to holiday pay, which is accru is which pay, holiday to entitled be will You The pay week runs from Thursday to Wednesday, with with Wednesday, to Thursday from runs week Thepay You will be entitled to a statutory break, which wi which break, statutory a to entitled be will You

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is in full. full. in is ed at 12.07% of your gross earnings each each earnings gross your of 12.07% at ed ed as a percentage each time you work. To work. you time each percentage a as ed ace Days so please do ensure you collect collect you ensure do please so Days ace ll be allocated by your manager and de- and manager byyour allocated be ll am before Wednesday 4pm. 4pm. Wednesday before am w W holiday must be taken within this time, as as time, this within taken be must holiday Y A P

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Jockey Club Catering—North Aintree Haydock Nottingham Carlisle Market Rasen when you applied to us. . New Bank Details forms forms Details Bank New us.. to applied you when or person in changed be only can details bank poses chang any usof notify to responsibility your is It Details Personal your to Changes Example PayslipExample 671/C145 REF: Midlands West Wolverhampton Street Birch House Crown Shropshire and NWMidlands Taxes of Inspector HM below: as contacted be can Revenue Inland the t that tax your regarding questions have you Should student. wil you job second your is if this that note Please week. that tax income th over go not may earnings your paid, are you much depen and however, tax paying without earn can they Ev tax. income paying from exempt not are Students basi pay always will you job second your Ifis this 2-6 of period a after and behalf your on office tax P45 a either submit should you work youstart When below) details (contact Revenue i not, is it If ourselves. via you to refunded may bu continue, will that if as taxed be you will time year. tax the over spread are payments so annually Tax TEL: 0845 366 7815 7815 366 0845 TEL: The tax year runs from April 1 April from runs year Thetax

st each year. The amount of income tax you pay is ca is pay you tax of income Theamount year. each

es to your personal details. For security pur- security For details. personal your to es t can be claimed back directly from the Inland Inland the from directly back claimed be can t t when you work much less, overpaid tax tax overpaid less, much work you when t l pay basic rate tax whether or not you are a a you are not or whether tax rate basic pay l c rate tax. tax. crate weeks will take effect. effect. take will weeks are available at Staff Check-in. Staff Check-in. at available are by email from the address registered registered address the from email by he Staffing Team are not able to answer answer to able not are Team Staffing he So if you work a lot in a short period of period short in a lot a work if you So or P46. This is then sent by us to the the usto by sent then is This P46. or is allowance. If they do you will pay pay will you do they If allowance. is allowance annual personal a has eryone ding on how often you work and how how and youwork often how on ding lculated lculated

Jockey Club Catering—North Aintree Haydock Nottingham Carlisle Market Rasen We reserve the right of search at any time you are are you time any at ofsearch right the reserve We tolerated be will violence physical or Noswearing

are you whilst off switched be should phones Mobile

our locations ourlocations are working at a site where you are allowed to keep to allowed you are where site a at working are Should you be found to be suspected of carrying, or carrying, of suspected be to found be you Should te management permanent the of member a from sation hav you unless on site remain must property Company There is a zero tolerance policy for use of drugs, drugs, of use for policy tolerance zero a is There times. all at to adhered be must standards Uniform manager

You should follow all reasonable instructions from from instructions reasonable all follow should You tolerated be will bullying or Noharassment site. from removed be may and work to allowe be not you will of these influence the under times) times) thes during on duty whilst smoke to allowed are ees noemploy- such as and days race on SITE SMOKING NO a operates Racecourse Park Haydock note (Please areas designated the in only permitted is Smoking Codes of Conduct

working at one of one at working at work, if you you if work, at it on you on you it alcohol. alcohol. being being e prior written authori- written prior e your your am am d d e e

Jockey Club Catering—North Aintree Haydock Nottingham Carlisle Market Rasen

• • • • • • • rules: ing with provided you are and cash handling are Ifyou loss. any for Company the reimburse TheC use. for your provided is that clothing tive a at Company of the property the remains This dle. PolicySecurity We operate a zero tolerance policy on theft and dis and ontheft policy tolerance zero a operate We offers. work future affect will this ever w at whilst of staff member any search to right the people our of protection in the believe strongly We t by provided accommodation or locker any longings, es the on leaving or time, any at person authorised you that of security reasons for recognised, is It work. to you with amount mal t belongings; own your insuring for responsible are The Company does not insure your property and accep and property your insure not does TheCompany You are personally responsible for all Company prop Company for all responsible personally are You engaged and escorted off the premises immediately. immediately. premises the off escorted and engaged Company procedures and policies will be followed at followed be will policies and procedures Company Only authorised persons may take money from the til the from money take may persons Onlyauthorised other than by a genuine transaction or by an author byan or transaction genuine a by than other No money is to be put into the till drawer which is drawer till the into put be to is Nomoney Anyone found gambling, consuming alcohol or taking taking or alcohol consuming gambling, found Anyone Any tips must be put into a designated, visible rec visible designated, a into put be must Anytips The till drawer must be kept closed between sales. sales. between closed kept be must drawer Thetill All transactions must be registered through the til the through registered be must transactions All

must be prepared to be searched by an byan searched be to prepared be must ompany reserves the right to require you to to you require to right the reserves ompany , products and assets. As such we reserve reserve we such As assets. and ,products ork. You may refuse to be searched, how- searched, be to refuse may You ork. herefore we ask you only bring the mini- the bring only you ask we herefore tablishment. This also applies to your be-your to applies also This tablishment. honesty. honesty. a till, you must always observe the follow- the observe always must you till, a ll times along with any uniform or protec- or uniform any with along times ll erty, including money that you may han- may you that money including erty, he company. company. he ts no liability for loss or damage. You damage. or forloss no liability ts l l eptacle. eptacle. not part of the transaction. transaction. of the part not The till drawer is not to be opened opened be to not is drawer till The ised person. person. ised all times. times. all l. l. non-prescribed drugs will be dis- be will drugs non-prescribed

Jockey Club Catering—North Aintree Haydock Nottingham Carlisle Market Rasen Asda car park – only used for full site evacua full site for – only used park Asda car racedays – Course Centre the course of Centre rac of in front area Grassed Racecourse Rasen Market Racecourse Nottingham Point A (course crossing) for Grand Stand, Gen Stand, Grand for crossing) A (course Point (Red areas outside 3 for Gate Racecourse Carlisle Haydock ParkHaydock follow as are course each for points evacuation The g is the clear all as time such until be maintained i this communicate will who duty, on Manager tering un areas their re-enter not must staff and Managers will Manager p evacuation at the staff call roll and clear, area Area your events C&E and days Race For ap the to exit the fire via quietly and way calmly, advi be will you evacuate to need a be there Should office. the catering and completed be should call roll This staff. call tak people nominated the evacuation of event the In Emergency Procedures Aintree Racecourse Back of Old Weighing Room – non Room Old of Weighing Back Racecourse Aintree

Gate 4 for all areas areas all 4 for Gate

oint. oint. propriate evacuation point. Do not run. run. not Do point. evacuation propriate iven. iven. stored in the Unit Health & Safety Manual in Manual Safety & Health Unit the in stored s: s: til authorisation is given by the Senior Ca- Senior the by given is authorisation til sed by your manager. Please make your make Please manager. your by sed e responsibility to clear all areas and roll roll and areas all clear to responsibility e nformation via radio. Radio silence must must silence Radio radio. via nformation take responsibility for calling their their calling for responsibility take e course office office e course Rum, Owners & Trainers, etc) etc) & Trainers, Owners Rum, racedays racedays tion tion erals, etc etc erals,

Jockey Club Catering—North Aintree Haydock Nottingham Carlisle Market Rasen Good handling technique can help prevent injury, an injury, prevent help can technique handling Good Handling Manual ensure and accidents serious more or similar avoid accident the of circumstances the investigate then • • • • • • Inparticular: requir or duty statutory any with complying in pany als You omissions. or acts your by affected be may 1974 Act Work at & Safety Health Health & Safety to t it immediately report owned, not If 3. belong not does package the that Ensure 2. it. touch not Do 1. repo is it or package, a suspicious you discover If OBJECTSSUSPICIOUS The purpose of reporting these accidents or minor i minor or accidents these reporting of Thepurpose All accidents or near misses, however minor, must b must minor, however misses, near or accidents All Reporting Accident You have a duty whilst at work to take reasonable c reasonable take to work at dutywhilst a have You equipment safety damage or misuse to Not handl stored, properly are materials that To ensure oth to harm cause not do actions our that To ensure conditions unsafe any To report safely To work Exercise good hygiene practices and be sure not to to not sure be and practices hygiene good Exercise plaster. blue waterproof a with cuts any Cover on duty. Manager the to illness any Report Manager your to immediately accident any Report suspec or fire of case the in do must you what Know rubbish of disposing or eating smoking, after tory, Wash food. with working youare while smoke Never Manager.

he Event Manager who will contact the Duty Duty the will contact who Manager Event he rted to you: to rted to anyone in the vicinity. vicinity. the in anyone to and ensure the details are recorded, recorded, are details the ensure and we keep out teams safe in future. future. in safe teams out keep we ement concerning Health & Safety. Safety. & Health concerning ement ncidents is so that action can be taken to to taken be can action that so is ncidents o have a duty to cooperate with the Com- the with cooperate dutyto a have o are of yourself and other persons who who persons other and of yourself are e reported to your manager. They can They manager. your to reported e d is indicated below below indicated is d . risk contamination of food. of contamination risk t package alert. alert. package t your hands after visiting the lava- the visiting after hands your ed, used and transported transported and used ed, ers ers

Jockey Club Catering—North Aintree Haydock Nottingham Carlisle Market Rasen COSHH

means. means. and one whatcourses each our race- productsaround used harmful on found common signs to Hazardous Health. Substances Controlthe means of COSHH The diagram on the left shows shows left the The diagram on

Jockey Club Catering—North Aintree Haydock Nottingham Carlisle Market Rasen Keep yourself clean and wear clean clothing. clothing. clean wear and clean yourself Keep read us. Please to important very is hygiene Food Food Hygiene Follow any food safety instructions either on food food on either instructions safety food any Follow cl surfaces and equipment all Keep go. you as Clean (+75C) hot piping get it ensure food reheating When Keep perishable food either refrigerated (+1C -+5C (+1C refrigerated food either perishable Keep service.of in advance far food too prepare Donot supervisor. your – tell wrong something see Ifyou neve and room, food ina drink or eat smoke, Donot Ensure cuts and sores are covered with a waterproof a with covered are sores and cuts Ensure Keep the preparation of raw and cooked food strictl food cooked and of raw preparation the Keep Tell your supervisor, before commencing work of any of work commencing before supervisor, your Tell handling before thoroughly; hands your wash Always Avoid unnecessary handling of food. handling unnecessary Avoid foods or waste, before starting work, after every b every after work, starting before waste, or foods trouble or infected wound. You are breaking the law the breaking are You wound. infected or trouble

packaging or from your supervisor your from or packaging

the following points points following the y separate.y ean. ) or piping hot (+63C) hot piping or ) r cough or sneeze over food. over sneeze or cough r , high visibility dressing. visibility high ,

skin, nose, throat, stomach and bowel bowel and stomach throat, nose, skin, food, after using the toilet, handling raw raw handling toilet, the using after food, reak, after blowing your nose. your blowing after reak, if you do not. youdo if

Jockey Club Catering—North Aintree Haydock Nottingham Carlisle Market Rasen ber to give the customer the benefit of the doubt w doubt the of benefit the customer the give to ber eve with dust fairy of bit little a sprinkling like empat genuine offering name, their ing,remembering and routine. The element of a ‘surprise wow’ gives wow’ ‘surprise ofa element The routine. and request. substituti is of this example An special. and tant How do customers customers do How I need something else. something need I immedi pay and order my place to easy so is it them wines or dishes, knowing Forexample customers. your with expertise ate a wow. You have to go further and create yours create and further go to have You wow. a ate 7. 7. 6. 5. 4. 3. 2. 1. dissatisfaction minimizing or avoiding by customers in bu usbeing for reason primary the are Customers Customer Service Seven ways to wow your customers your wow to ways Seven Genuine empathy empathy Genuine Honesty – Merely meeting the customers expectations customers the meeting –Merely Honesty exampl great a is Amazon – with business do to Easy wil the having is this with Thekey – expert the Be Flexibility – customers are individuals, with indiv with individuals, are –customers Flexibility rig it get to wanting and attitude –our Enthusiasm A customer is a person who brings us their expecta ustheir brings who person a is customer A The element of surprise – after a while, what used used what while, a – after surprise of Theelement happened have may what Despite – customer Trustthe ‘ say you when it love – Customers yes of Thepower co human the about all Thisis – touch Thepersonal To feel important – everyone wants to feel importan feel to wants – everyone important To feel m language body your check – connection Appropriate The customer is NOT is customer The To be understood – use effective questioning to rea to questioning effective use – understood Tobe say our have to want all – we to listened Tobe

meet and exceed those expectations. expectations. those exceed and meet

really

an interruption of our work, they are the purpose purpose the are they work, our of interruption an want to be treated treated be to want

rything that you do. that rything ng one item on a set menu on the customers customers the on menu set on a item one ng . customers something to talk about, and and about, talk to something customers herever possible herever idual needs. needs. idual siness. It’s important to retain current current retain to important It’s siness. ately that I keep returning to them when when them to returning keep I that ately elf a reputation of honesty and integrity. and honesty of reputation a elf your menu and being able to advise on on advise to able being and yourmenu hy when something does go wrong. Its Its wrong. go does something hywhen lingness to share your knowledge and and knowledge your share to lingness ht comes across to our customers customers our to across comes ht to really impress us become normal normal us become impress really to lly understand the comment or needs needs or comment the understand lly tions and it’s our responsibility to to responsibility our it’s and tions nnection – the warm smile on greet- on smile warm –the nnection t t yes’. It comes back to feeling impor- feeling to back comes It yes’. e of this, every time I buy from from buy I time every of this, e at a basic level doesn’t really cre- really doesn’t level basic a at atches what you say say you what atches before it is important to remem- to important is it before

of it….. it….. of

Jockey Club Catering—North Aintree Haydock Nottingham Carlisle Market Rasen • • • • • • • • • • • each of supervisor) premises DPS (designated The • Staff forBar points Main of alcohol Service Responsible • • • Anna Jackson at Carlisle Racecourse Racecourse at Carlisle Jackson Anna Racecourse atAintree Thick Julian Racecourse Rasen at Market Kirkby Pip Racecourse at Nottingham Mark Waite • • more’ lieve licensable activities are occurring or about about or occurring are activities licensable lieve & s health or officer local authority officer, fire they are correct and on view at all times.at all view on and correct are they for overcharge or describe falsely to Itillegal is occur. This includes the sale of alcohol outside th outside alcohol of sale the includes This occur. to knowingl an offence also is licence. It premises on to carry attempt or on to carry offence Itan is log. refusal on corded thin they to anyone alcohol to sell refuse They can Geoff Procter at Haydock Park Racecourse Racecourse Park at Haydock Procter Geoff An alcoholic drink is defined as ‘Any drink contain drink ‘Any as defined is drink An alcoholic At any reasonable time, a police officer or authori or officer a police time, At reasonable any Staff have a responsibility to ask for ID (if they (if ID for ask to a responsibility have Staff beers. beer or spirit any extend or water to Itillegal is person. liq to ,sell or drunkeness permit to Itillegal is alcohol. serve or measure unstam use or measures short serve to Itillegal is

afety officer) may enter a premises if if be-they premises a enter may officer) afety uor to or for the consumption of an intoxicated intoxicated an of the consumption for or to uor food and drink. Check all tarrifs to ensure ensure to all tarrifs Check drink. and food or to extend them with inferior spirits or or spirits inferior with them extend to or think they look under 21) under look they think to occur any licensable activities not authorised in a in authorised not activities licensable any sed person (environmental health officer, officer, health (environmental person sed e terms of the premises licence. the premises of e terms ing 0.5% alcohol by volume (ABV) or or (ABV) volume by alcohol 0.5% ing y allow an unlicensed licensable activity to activity licensable unlicensed an yallow k is under 18 & this should then be re-then should & this 18 under is k ped glasses or incorrect equipment to to equipment incorrect or glasses ped location is is location

Jockey Club Catering—North Aintree Haydock Nottingham Carlisle Market Rasen manager and also in operational roles. roles. operational in also and manager regarding race days at Carlisle Racecourse. Racecourse. Carlisle at days race regarding Carlisle Racecourse Racecourse Carlisle part-time basis for many years now. Colette can be be can Colette now. years many for basis part-time She is also able to assist with any race day querie day with race any assist to able also is She cancell and confirmations bookings, shift including hours office at Haydock in 2010. at Haydock Racecourse. Racecourse.

Nicola can be contacted via via contacted be can Nicola querie day with race any assist to able also is She payment. regarding ries confir bookings, shift including queries Racecourses, Rasen day to day all with you assist will Nicola si department staffing within the worked has Nicola Racecourses Rasen Market youh should Manager Staffing the is Cookson Nicola Racecourses Rasen Market & Nottingham hours. office during 876552 07826 or 274265 group.co.uk Racecourse Park Haydock queries: specific regarding to contact person best direct us contact to wish time to time from may You us: Contact us:Contact ahl a b cnatd at contacted be can Rachel this. for contact of point main the is and dates the for responsibility overall unable has also are She you Team. feel you should you assist to happy fu Staffing the oversees Forster Rachel addition In Ann by at emailed be can Anna racecourse. booked is Banqueting and Conference Carlisle h cn e otce drn ofc hus n 14 2 01942 on hours office during contacted be can She day with race any assist to able alsois She ries. 07826 890132. 890132. 07826 Nicola can be contacted via via contacted be can Nicola bookings, regar queries day race with any assist to also able day race all with you assist will Nicola que any have Racecourse. you should available is Cookson Nicola Racecourse Aintree hours. office ing [email protected] Amy will be pleased to assist you with all race day race all with you assist to pleased be will Amy Amy has recently joined Jockey Club Catering having Catering Club Jockey joined recently has Amy Amy Hawkins is the region’s Staffing Assistant and and Assistant Staffing region’s the is Hawkins Amy Aintree Conference and Banqueting is booked by Cole by booked is Banqueting and Conference Aintree Alex can be contacted via via contacted be can Alex Alex will assist you with all day to day queries re queries day to day all with you assist will Alex Alex has worked with us in a variety of roles for s for roles of variety a in us with worked has Alex Alex Bullough is the Staffing Manager should you ha you should Manager Staffing the is Bullough Alex

and you can contact her by telephone on 0151 525 59 525 0151 on telephone by her you contact and can

[email protected] [email protected] [email protected] [email protected] [email protected] queries regarding any of our northern tracks. tracks. northern our of any regarding queries lated to work at Haydock Park Racecourse, Racecourse, Park Haydock at work to lated s regarding any of our northern tracks. tracks. northern our of any regarding s s regarding any of our northern tracks. tracks. northern our of any regarding s everal years, and took over the staffing role staffing the over took and years, everal ding any of our northern tracks. tracks. northern our of any ding ations, and any queries regarding payment. payment. regarding queries any and ations, Recruitment and Training of all new candi- new all of Training and Recruitment nce 2001 and has a wealth of experience. experience. of wealth a has and 2001 nce related to work at Nottingham and Market Market and Nottingham at work to related ly. The following should assist you with the the with you assist should following The ly. confirmations and related queries. She is is She queries. related and confirmations bookings, confirmations and related que- related and confirmations bookings, cin t l fv rccuss n wl be will and racecourses five all at nction is available should you have any queries queries any have you should available is mations and cancellations, and any que- any and cancellations, and mations ave any queries regarding Nottingham or Nottingham regarding queries any ave ve any queries regarding Haydock Park Haydock regarding queries any ve previously worked as an administration administration an as worked previously to speak to any of the above Staffing Staffing above the of any to speak to mie at emailed tte Griffiths who has assisted us on a on us assisted has who Griffiths tte a Jackson, general manager at the the at manager general Jackson, a is eadn rc dy a Aintree at days race regarding ries 74265 or by emailing emailing by or 74265 or on 07584 270655 during during 270655 07584 on or

39. or by telephone on 01942 01942 on telephone by or

colette.griffiths@compass-

r uig fie or on hours office during or or on 07584 270655 dur- 270655 07584 on or . aintree-