THE MAGAZINE OF GLASGOW CHAMBER OF COMMERCE FREE TO CHAMBER MEMBERS / £4.99 FOR NON MEMBERS WINTER 2019
Celebrating success Meet the winners of the 22nd annual Glasgow Business Awards
NEWS DYW GLASGOW AWARDS SPECIAL FEATURES The very latest from First Glasgow All the winners from Fintech and growing 12 Chamber members 18 partners with DYW 19 the ICAs and GBAs 35 your business 2 www.glasgowchamberofcommerce.com Contents Winter 2019 www.glasgowchamberofcommerce.com
Regulars
04 President – Jim McHarg reflects on his two-year tenure 06 International Trade – Welcoming inward missions 07 Intel – Andrew Jarvis, MD of First Bus (Scotland) 09 Chief Executive – Working with our international chambers 10 Circular Glasgow – Find out about the story so far 18 DYW Glasgow – First Glasgow partners up with DYW 18 Events
08 Glasgow Talks – with Eddie Hawthorne, CEO and Group Managing Director, Arnold Clark Automobiles, and Lord Willie Haughey OBE, Executive Chairman, City Facilities Management Holdings Ltd 19 ICAs 2019 – Meet the winners of the Inspiring City Awards 26 GBAs 2019 – Meet the winners of the Glasgow Business Awards Special features
24 Crane count shows new 07 35 investment in Glasgow 35 Fintech sector is making its mark on Scotland 40 Advice for growing your small business News & updates
12 The latest from Glasgow Chamber members 16 An update on the work of our partners 43 New member listings 24 12 46 Our contacts and partners
The polywrap Glasgow Business is delivered in Editor: Anne Marie Hughes is 100% recyclable! Please make sure to recycle Production and design: Connect Publications (Scotland) Ltd Glasgow the polywrap cover from your magazine. This magazine is made using paper from Advertising: David Hughes – 0131 561 0022 sustainable managed forests and is recyclable. Chief Writer: Kenny Kemp
www.glasgowchamberofcommerce.com 3 President
Many highlights
As Jim McHarg reaches the conclusion of a two-year tenure, he reflects on his time working with a passionate Chamber team and the inspiring businesses of Glasgow
AS I WRITE WHAT WILL BE MY LAST introduction to Glasgow Business magazine, it has been both an honour and a privilege to serve as Membership remains healthy and your President and to work with the extremely capable and passionate increasing and we are welcoming many team at Glasgow Chamber of Commerce and to lead the Board new faces at our events” and Council of Directors on behalf of you, our members. There have been many highlights throughout my two-year tenure, It was also great to acknowledge at multiple levels. but few can match the joy and Ian Curle, who after running the On the international front, it has admiration of witnessing Glasgow Edrington Group as CEO for the last been fantastic to have been able to businesses earning their place in 15 years, was awarded the Glasgow represent the Chamber at various the spotlight at the annual Glasgow Chamber of Commerce Award for events in Berlin and Milan and to Business Awards. It is the undoubted Lifetime Achievement. have been part of a trade mission pinnacle of the Chamber’s events Ian has been instrumental in to China in November. Despite the calendar, and a showcase of all that transforming the business from a volatile, uncertain, complex and is great about our city and we are successful scotch whisky producer ambiguous world that we live and once again grateful to Royal Bank employing 900 people, to a leading do business in, your Chamber has of Scotland for being our headline premium spirits brand building the been forging ahead to establish sponsor for this, the 22nd year of the company with 3000 employees relationships in these countries, and awards. It was a personal pleasure across many international others, to assist businesses in Glasgow for me to be able to welcome our locations. More locally, in recent in developing connections in order dinner guests and congratulate all years, the company’s executive to trade across borders - which is the winners, those commended, the head office is back in the centre of aligned to our founding principle. runners-up, and all the companies Glasgow, in Queen Street, while the I have enjoyed every minute of who put themselves forward for company, under Ian’s leadership, being your President and I wish Stuart, these prestigious prizes. made fabulous investment in the team and my successor every AIt is so pleasing to see a year Scotland with the new Macallan success as they take the Chamber on year increase in the diversity Distillery on Speyside. forward into the next decade and with of nominations for each of the As I step down at the end of your involvement and support we can categories; ranging from the well January 2020 and hand over the role continue to make Glasgow an even established businesses in the city of President to my successor, I would better place to do business in, live in to our emerging businesses and like to thank Stuart Patrick and his and visit. younger business leaders who are dedicated and hard-working team at rightly on the stage picking up the Chamber. One of my ambitions Jim McHarg, President prizes. That’s all great news and as President was to encourage president@glasgowchamber bodes well for the future. more Glasgow businesses to see ofcommerce.com By way of an example, we saw the value of being a member of Cameron Facenna, one of the the Chamber where they could younger family members from network, learn, collaborate and Allied Vehicles Group, the business influence the direction of the many crowned Most Outstanding changes that the city is driving for Business, stepping up to collect the and experiencing. I believe that we prize; Kieran Coyle, of Premiership have made good progress in this Experience, winning Entrepreneur area with membership remaining of the Year; while Tony Quinn, of healthy and increasing and we are Silver Cloud, won Young Business welcoming many new faces at our Person of the Year for targeting events. In addition to this, during the millennial customers, while his last two years, we have introduced company won Best Performing our five policy forums and I Small-Medium Business. All young acknowledge the traction businesspeople that deserve the gained, commitment and recognition for their ambition, drive work done by all of the forum and commitment to achieve great members as they engage things for their businesses. with and influence city policy
4 www.glasgowchamberofcommerce.com Advertising Feature
Working with SQA Business support from Scotland’s national awarding and accreditation body
s Scotland’s national have a productive relationship with SQA. working with SQA,” says David. “We hear awarding and David continues: “We knew that from our clients about their needs and accreditation body, the SQA have one of their offices close requirements, and we see first-hand Scottish Qualifications to our training centre in Glasgow, from the training room how our courses Authority (SQA) provides and we knew we would be assigned are received by candidates. To have that aA wide range of high-quality, widely a dedicated regional manager, who insight, and then have the chance to recognised qualifications and would be available to work with us, and work with the body responsible to shape assessment services. would be flexible to our requirements. the next iteration of those awards is a That was one of the main draws We were also conscious that our own fantastic opportunity for our business.” for QA Ltd, a UK-wide provider of staff were familiar with delivering SQA David adds: “Having SQA in our vocational training programmes and qualifications, recognised the brand and corner is a key component of our apprenticeships. The team at QA chose associated standards, and how best to success. Having their branding on our to work with SQA because prospective engage students with it. literature helps us sell our services to candidates would already be familiar “Familiarity with SQA products and our clients, but more importantly having with SQA branding, as well as the services also meant that we were in a the relationship with the team at SQA awards and qualifications they offer, and position to better advise our clients of means we’re in a stronger position the currency they have with employers. the most appropriate pathways for their to better serve our customers, and to Speaking at their office on Renfield staff. Without the foundation of the provide them with the support and Street in Glasgow, David Hannah relationship we have with Derek and the guidance about the options that best (pictured above left), Head of Delivery rest of the team at SQA, we wouldn’t match their and their learners’ needs.” Apprenticeships at QA Ltd, says: “We be able to offer the services or the felt that as a Scotland-based training standards that we do.” For more information about how provider, we should be working with Derek adds: “The geographic your business could work with Scotland’s awarding body. For us, that closeness allows us to strengthen our SQA, call 0303 333 0330, or visit was the correct thing to do.” working relationship. David and I talk www.sqa.org.uk/WorkWithUs David continues: “Delivering in regularly about his business, and how a devolved area, we wanted the we can support their needs, whether qualifications we offer to have a that’s long-term strategic goals, or distinctive Scottish identity, and our simply chatting over an issue or a candidates said they already had an point of detail to make QA’s day-to-day understanding of who SQA is, and what activities run that bit smoother.” a qualification awarded by them means. The relationship is cemented further We were able to capitalise on that by the opportunities to shape the recognition, and deliver courses that qualifications SQA develops. were valuable to our clients and Derek explains: “SQA qualifications the candidates.” are not developed in isolation, we don’t Derek Houston, SQA’s Regional just come up with them on our own. Manager for Glasgow, explains: “Young We work closely with employers, people are familiar with SQA through training providers, and sector their time at school or college, but specialists, and when a what they may be less familiar with is new opportunity arises, the wide portfolio of work-based and we bring these people vocational qualifications that SQA has together to structure developed. Employers, training providers our qualifications so and colleges across the country deliver they address the SQA qualifications. That familiarity helps needs of industry.” them understand their currency.” “And that’s But as a business, QA sought more one of the than just buy-in from their customers. main They wanted to be certain they would appeals of
www.glasgowchamberofcommerce.com 5 International Trade
Delegates from Greater Portland and Glasgow Chamber making international connections in Glasgow City Chambers Connecting for international growth
ith the support with the Scottish Maritime Cluster and those vital connections to support the of the Scottish the opportunity for business to business growth of your company and the Scottish Government and meetings with our members provided an economy so please look out for further Scottish Chambers interesting and inspiring day for all involved. information on our website and on our of Commerce we Continuing a busy beginning to social media channels. areW continuing to build on our existing October we then hosted a delegation of We are working with partners including international partnerships and create 45 delegates from the Greater Portland, the Scottish Government, the Scottish new ones across the world. Over the Oregon area on Monday 7 October. The Chambers of Commerce Network, past few years we have established delegation had been touring cities across Scottish Development International, partnerships with Chambers of the UK on a best practices study visit. Scottish Enterprise, Glasgow City Council Commerce in Manhattan, Nuremberg, A key objective for the delegation was and many others to ensure you have the Berlin, Milan and Turin, taking Scottish to understand how Glasgow is fostering support, advice and connections you need companies on business visits to create new vibrant innovation ecosystems including to either start trading internationally or opportunities and increase their presence investments in research, education, access new markets. on the global stage. Building on the workforce development, entrepreneurship success of these early partnerships, further and strategic partnerships. For more information on all our funding from the Scottish Government The delegation comprised urban and international trade development will enable us to deliver a programme of regional leaders from across sectors, activities, please contact inward and outward missions through including economic development, International Trade Development until the end of March 2020. government, business, education and Manager, Elaine Rodger, on We recently welcomed two inward not-for-profit organisations. Specific 0141 204 8332 or email elaine.rodger@ missions to Glasgow. On Friday 4 October sectors represented included travel and glasgowchamberofcommerce.com we organised a programme for 20 hospitality, transportation, construction, delegates from Rotterdam. Representing financial and legal services, energy and some of the biggest Dutch construction utilities. Our programme included our companies, architects, transport work on Circular Glasgow, an overview consultants and the maritime sector, of the Glasgow economy and business their special interest lay in meeting to business meetings between our Glasgow businesses who are involved members and the delegates. The Lord in these sectors. They were particularly Provost of Glasgow supported the interested in the circular economy and programme by hosting a civic reception how circular principles are embedded in in the City Chambers – a fitting end to the construction sector. their visit to the city. A visit to the new Innovation School We are currently pulling together a at Kelvinside Academy, a meeting programme of visits to help you make
6 www.glasgowchamberofcommerce.com Intel
Andrew Jarvis Managing Director, First Bus (Scotland)
What technology (from gadgets to What book should everyone in business You started out as a part-time cleaner software, including apps) makes your be reading? and bus driver and are now Managing working life easier? General Stanley McCrystal’s Team of Director. How have the buses and driving I do all my public transport planning Teams was recommended to me and has experience changed in that time? irrespective of mode on the First Bus been an informative read. Surrounded The roads have undoubtedly got busier app. It journey-plans using any bus, by Idiots by Thomas Erikson could be in while the change in people’s habits train or underground system in the UK my Christmas stocking! means the big demand we used to see and provides real-time updates for all going to and from shops has reduced. operators. Adopting it has freed up my What do you do that helps you boost The buses have got easier to drive while mobile storage space as I have deleted productivity or save time in your the on-board technology helps, when the rest! working life? I started you had to remember all the I try very hard to make sure I clear my fares for all the routes in your head! The You work as a leader in the public head on the way home of work-related biggest change has been the improved transport sector - is there any specific issues and then refill my head on the way accessibility of buses for people with technology that you foresee that will to work with the key follow ups, decisions mobility issues and much better make your organisation work smarter to and encouragement needed for the destination displays – the industry is help improve the passenger experience? team on that day. I take public transport much more focused on customers. The The ticket machines we deployed across whenever possible to free up my time. banter in the bothy is still as good as ever! the fleet in 2017/8 are really onboard PC terminals, providing contactless What is the best piece of advice you've payments, mobile phone ticket scanning, ever received? real-time information to customers and “You love public transport, don’t be an on-time compliance to the driver as idiot and pursue a career in the law”, from well as being the front-end to a whole my dear late grandma and “Say it straight host of back office information. Further or you’ll show it crooked” from a course development of this technology and the run by Abe Wagner. data it provides is going to be critical in meeting customer expectations.
What websites/apps/magazines/ newspapers do you turn to for business intelligence? BBC News, Financial Times, the Today Programme and The Week as well as public transport specificPassenger Transport give me a broad spread of views from the wider business perspective.
Andrew Jarvis, Managing Director, First Bus (Scotland)
www.glasgowchamberofcommerce.com 7 Glasgow Talks
Glasgow Talks... with Eddie Hawthorne, CEO and Group Managing Director, Arnold Clark Automobiles
ore electric vehicles with arrive in 2021. They will start to be readily a longer battery life are available after 2025.” on their way, but drivers He also explained that BMW and Renault worried about buying cars are moving down this path for battery- today can be assured that powered vehicles. However, he said that Mthe combustion engine still has many "range anxiety" about how far an electric years left to run. car can go without a charge remains a Eddie Hawthorne, CEO and Group serious issue and the cost of manufacturing Managing Director, Arnold Clark will make the petrol and diesel car a good Automobiles, was speaking at Glasgow investment for several years to come. Chamber of Commerce’s Glasgow Talks The Glasgow-based private family series, sponsored by Clydesdale Bank and business, with a turnover of £4.2 billion, the Adam Smith Business School at the a valuation of £1 billion, and profits of University of Glasgow. £113 million, represents 27 different car He spoke about a £12 billion investment manufacturers including Mercedes and Eddie Hawthorne, CEO and Group Managing by Mercedes, one of Arnold Clark’s brands, is now on the road to electric vehicles Director, Arnold Clark Automobiles called CASE – Connected, Autonomous, by 2030. Shared Services, and Electric. “We sell new cars but what we actually “Your car will be constantly connected are is a used car business at heart. Last The company employs 12,773 people to the manufacturer, it is autonomous and year we sold 305,616 cars and 30 per cent and Hawthorne wants this to rise to autonomous driving is coming. Electric is were new and 70 per cent were used 15,000 in the next few years. There are the power train which Mercedes is putting vehicles.” However, he cautioned this by more than 5,000 in the Glasgow area, in place. It includes a whole range of new saying that only 1.3 per cent of these were with 9,000 across Scotland, with the cars called EQ and those cars will start to electric vehicles. average age under 34.
Glasgow Talks... with Lord Willie Haughey OBE, Executive Chairman, City Facilities Management Holdings Ltd
SPEAKING at the Glasgow Talks from £971m in its current year, with levy, saying that it just did not event in October at 200 St Vincent projections to grow that to £2.3bn make sense. Street, Lord Haughey spoke about by 2023. He also forecasts employee growing his business, City Facilities numbers will rise to 15,000 by then. Lord Willie Haughey OBE, Executive Chairman, Management Holdings Ltd, with his He indicated that the company is City Facilities Management Holdings with wife, Susan, his political elevation to now seen as a technology innovator, Stuart Patrick CBE, Chief Executive, the Lords six years ago and taxes rather than an FM company. Glasgow Chamber of Commerce on business. Lord Haughey told the audience In its early years, the company he believes Brexit will result in was built on providing refrigeration living standards falling in the UK. services to the pub trade, but has With so much of his firm's growth since transformed into a broader generated outside Europe, he facilities management business, does not envisage Brexit having with operations in Australia, Asia, a material effect on his business. the US, France and the UK. But he noted it would make staff Over the years, City, which recruitment more challenging if employs 1,100 people in Glasgow, and when freedom of movement has become increasingly focused between the EU and UK ends. on technology. It is on course to He also criticised Universal Credit increase turnover to £1.1billion and plans for a workplace parking
8 www.glasgowchamberofcommerce.com Chief Executive
A connected network
There is a chance for businesses to build a dynamic, global network through the international chambers
I RECENTLY HAD THE PRIVILEGE of attending the annual meeting of the British Chambers of Commerce in London. A significant part of this There are 55 British chambers in gathering was a welcome to the international network of British countries around the globe" chambers. I was delighted to learn there are 55 British chambers in countries around the globe, with representatives from all across Europe, from South East Asia and the Middle East and from Africa mind expanding this network held in Scotland next year. Some and the Americas. to around 100 countries where of the preliminary sessions leading Each one of these overseas Glasgow businesses will be able up to this exceptionally high- connections represents an to have points of local contact. profile event will be held in Milan, opportunity for Glasgow businesses Many of the representatives are and we are already discussing looking to export their products British nationals who are living and opportunities to work with our and skills to new markets. The working in their chosen countries colleagues in Italy to make new British Chambers of Commerce and want to do something for connections for our members. increasingly views this as a chance their home nation. Many own and Meanwhile, Glasgow Chamber’s to build a dynamic and connected operate companies in these foreign workload in export documentation global network capable of doing parts, so they are well suited to offer is also likely to increase after more for our members. the kind of practical advice that Brexit. We already provide the Everyone I spoke with felt there businesses need when they venture documentation processing service is a real possibility of this network into virgin business territory. for certificates of origin and growing in reach and in quality. Of course, this international authentication for European and There has been a view that the co- network is already part of Glasgow Arab British exporting and in the ordination of this vital resource has Chamber's DNA and we have lead up to Christmas we will also been a bit haphazard up until now, direct and cordial connections be offering an expanded service and that after all the discussions with several international to help with export and import and debate about Brexit, it chambers, such as the customs declarations. is worth co-ordinating this Manhattan Chamber All of this is part of Glasgow network more effectively, of Commerce in Chamber’s work to make sure we providing members New York City, but I help Glasgow businesses perform and the overseas can see this British on the international stage. representatives with the Chambers initiative necessary advisory support. as being something Indeed, the British significant. Chambers now has in Don't forget that Glasgow Chamber already has a memorandum of understanding with the British Chamber of Commerce in Italy and this could also prove to be lucrative for businesses as Glasgow prepares for COP26, the enormous United Stuart Patrick, Chief Executive Nations Climate chiefexecutive@glasgow Summit to be chamberofcommerce.com
www.glasgowchamberofcommerce.com 9 Circular Glasgow
Missing the story...?
story.circularglasgow.com 10 www.glasgowchamberofcommerce.com Advertising Feature
IS THERE A BETTER
Wwww.travelknowAhowscotlanYd.co.uk Working together to rethink sustainable workplace travel solutions
Sustainable travel for employees
At Travelknowhow Scotland, we connect, inform and help Scottish businesses to find active and sustainable travel solutions that work for them and their employees
ur goal is to help the website offers: “Travelknowhow is our go-to place employees and employers •• access to travel planning information when looking for additional resources to work together and start and links to local resources; on active and sustainable travel. a conversation about how •• specialist travel planning advice; It provides quick and easy advice to make travel to and •• specialist marketing advice to aid ensuring we can deliver the best Ofrom work more active and sustainable employee engagement; sustainable options to our people. by providing the up-to-date news and •• practical hints and tips; and It is a great resource which provides information on travel solutions that can •• adaptable downloadable us with effective support in promoting change behaviour and benefit all. templates aimed at providing cost more active and sustainable travel.” Travelknowhow Scotland is an online effective internal and external Travelknowhow Scotland – working resource which offers organisations communications. together to rethink sustainable across Scotland FREE, easy access to a Funded and supported by Scotland’s workplace travel solutions. wide variety of travel planning solutions seven Regional Transport Partnerships to develop and implement workplace and Transport Scotland, Travelknowhow travel plans and to engage with Scotland supports and contributes To register and gain full access employees in order to start changing directly to the Scottish Government’s to the all available resources, visit travel behaviour within organisations. 2045 net-zero target. Encouraging more Covering travel by both staff and visitors active and sustainable travel within www.travelknowhowscotland.co.uk Scottish workplaces is going to play a or contact us at crucial role in the reduction of emissions [email protected] and with the introduction of measures such as the Low Emission Zones and You can also find us at: proposals to introduce a workplace tkhscotland/ parking levy, travel-know-how-scotland Travelknowhow Scotland is on hand to offer Scottish employers practical advice and guidance to allow them to support and encourage their employees to start changing their travel behaviour. Over 200 Scottish organisations are currently registered on the website. Fiona Bailey, Workplace Services Team Leader, Scottish Water, says:
www.glasgowchamberofcommerce.com 11 Member News
Artist impression of Watson Street elevation GHA builds new affordable homes in the heart of the city
GLASGOW Housing Association four wheelchair-standard flats and a efficient flats is being led by Glasgow- (GHA) has started work on a second commercial space on the ground floor based contractor CCG (Scotland) Ltd. development of flats for affordable rent looking on to Watson Street and the Once completed, the homes will be in Glasgow’s Merchant City. Gallowgate, is supported by £4.2m managed by GHA’s Wheatley Group Following the successful completion of grant funding from Glasgow City partner, Lowther Homes. earlier this year of the historic Bell Council. As part of the contract, CCG has Street Stables, home to a range of 52 The block, built on a derelict committed to providing new jobs, one and two-bedroom flats, a further brownfield site will be stepped in apprenticeships and work placements 46 apartments for mid-market rent are design with seven, eight and nine as well as providing curriculum support being built in nearby Watson Street. storeys to fit in with nearby buildings. to local colleges and donating to The £9.1m project, which will provide Construction of the modern, energy- community-based projects.
Laings launches new customer website
customer service and, over 179 years, it has become known as a destination for fine jewellery and luxury timepieces. The website, laingsuk.com, allows shoppers to enjoy the luxury of Laings online. A new agency, Parachute, The Clyde Suite at was brought in to assist in building a Glasgow Marriott Hotel website that looked great and allowed has undergone a major customers to shop with ease. refurbishment To celebrate, Laings has partnered IN the run-up to the busiest shopping with the Scotch Malt Whisky Society to season of the year, luxury jeweller Laings gift 10 lucky online customers with a Major refurbishment has launched a new website. specially selected bottle of whisky, as for Clyde Suite at Laings has a renowned reputation for well as a 12-month membership. Glasgow Marriott Hotel IT has been the scene of glittering award JWF Process Solutions acquires Stream ceremonies and celebrity-filled charity fundraisers for many years and the Clyde Suite ENGINEERING specialists in measurement headcount of 37, UK-wide coverage, at Glasgow Marriott Hotel has now undergone and instrumentation products and an extended partner network, strong a major refurbishment. services, JWF Process Solutions Ltd, has synergies and will enable JWF to further At the heart of Glasgow’s social scene for over gained a UK-wide operational footprint develop its service-related activities. 34 years, the Clyde Suite has now benefitted with the acquisition of Manchester-based from significant investment to upgrade the event flow measurement specialist Stream Nigel Bradbury, Robert Allan, Kenneth space and adjoining bar area. Measurement Ltd. Fairbairn, David Gemmell and Andy Maber. Picture courtesy of Stewart Attwood New lighting, decoration and floor coverings Founded in 1962, JWF has UK and have revitalised the iconic space which has international customers across the oil and welcomed hundreds of thousands of guests gas, food and beverage, chemical and throughout its history. petrochemical sectors. Since the completion of the refurbishment, the Stream Measurement, established in hotel has seen an increase in bookings for ladies’ 1999 following a management buy-out lunches and corporate and business events, with from Schlumberger, covers the utilities, many dates already confirmed for 2020. energy, automotive, food and beverage and pharma sectors. The combined group will have turnover in excess of £10 million,
12 www.glasgowchamberofcommerce.com Shredall SDS Group to expand with new Scottish depot
SHREDALL SDS Group, the largest independently owned confidential waste shredding and paper recycling company in the UK, has opened a new state-of-the-art depot in Bellshill. The new 17,000 sq ft depot will serve as Shredall SDS Group’s regional hub and help it extend the reach of its shredding, recycling, and scanning services to a rapidly growing client base in Scotland. The site will also support the organisation’s environmental pledge by growing its innovative paper cup recycling service. The depot will allow the group to provide textile, uniform, media and hard drive shredding both onsite and offsite, which the business estimates will see its annual revenue double in Scotland in the next financial year. Shredall SDS Group has consistently expanded its operations in Scotland since its first depot opened in 2007. This latest investment will see four new hires to operate its machinery, and another three new office staff, with the team set to double in size by January 2020.
IKEA celebrates 20 years in Scotland
FURNISHING retailer IKEA is in more services for two decades, creating than 400 stores across almost 50 homes and offices that are stylish markets, and this year it is celebrating and affordable for everyone. 20 years in the Scottish market. The company is looking forward to Customers across Scotland have many more years of inspiration and Shredall SDS Group has opened a new been shopping IKEA’s range of cleverly ideas galore, bringing the ‘Wonderful state-of-the-art depot in Bellshill designed furniture, accessories and Everyday’ to life instore and online.
Innovative chauffeur drive firm disposes of plastic water bottles
CHAUFFEUR drive business Little’s is leading clients and industry peers that they must work the way in environmental innovation by being together as a community and do more to reduce the first to introduce a single use plastic ban in the transport industry’s environmental footprint. all its chauffeur-driven cars. It believes that it must build on its current ‘eco’ Little’s is replacing all plastic bottled water standard which has led to 40 per cent of its with CanO Water, an infinitely recyclable vehicles in Scotland being hybrid. alternative to single use plastic. 2019 has been a record-breaking year as the CanO Water cans are made of aluminium company has seen turnover increase by 34 per which contains more recycled substances than cent, with profits up by over 35 per cent. Little’s any other drinks packaging. The cans offer has been crowned ‘Business of the Year’ twice, resealable ring pulls, providing convenience for at both the Scottish Women’s Awards and the their clients and preventing waste. Women’s Enterprise Scotland Awards. Little’s move to ‘green’ water will double purchasing costs, however this will not result in additional costs for its customers. The Little’s is replacing all plastic company wants to make a statement to all its bottled water with CanO Water
www.glasgowchamberofcommerce.com 13 Chamber News
Developing the Young Workforce (DYW) Glasgow collected the Best Use of Social Media Award at The Herald’s Scottish Digital Business Awards.
Notice of AGM DYW Glasgow celebrates win NOTICE is hereby given that the 2020 Annual General Meeting of members at The Herald’s Scottish Digital of Glasgow Chamber of Commerce and Manufactures will be held in Glasgow Chamber of Commerce, Business Awards 30 George Square, Glasgow on Monday, 27 January 2020 at 5.15pm. DEVELOPING the Young collaborating with key partners Bringing resources and Workforce (DYW) Glasgow has and stakeholders, to bring options together in one easily The agenda for the been crowned with the Best together a range of resources accessible place through the AGM is as follows: Use of Social Media Award for and support for young people as new hub has provided a sharable •• Minutes of Annual Meeting its #NoWrongPath campaign they consider their next steps. platform for young people held on 28 January 2019 at The Herald’s Scottish Digital Since the beginning to use while they consider •• Report and Financial Business Awards. of the campaign in 2017, their next steps. Whether it is Statements for the year The annual event, which #NoWrongPath has made mental health support to career ending 31 October 2019 took place in October at the over 54 million impressions on inspiration and live opportunities, •• Council Membership. Radisson Blu Hotel, Glasgow, Twitter alone and has become a the website widens access aims to recognise the success significant part of exam results and gives practical advice and Nomination forms for election of businesses embracing digital day in Scotland and beyond. support during a tense time for as Directors are available technology. #NoWrongPath is an The campaign encourages young people and their parents. from The Business Services innovative campaign created by people across the UK and The #NoWrongPath resources Manager, Glasgow Chamber of DYW Glasgow, aiming to provide beyond to share a snippet of hub continues to expand as Commerce, 30 George Square, hope and reassurance to young their ‘path’ to social media on DYW Glasgow works with Glasgow G2 1EQ. people on and around Exam Exam Results Day to provide employability, training and T: 0141 204 2121 or E: chamber@ Results Day. In 2019, following reassurance to young people mental health specialists, aiming glasgowchamberofcommerce.com on from the success of the leaving school and show them to ensure that the hub reflects These should be returned no later popular hashtag, DYW Glasgow that there is a point in their all the opportunities available than Friday, 20 December 2019. developed and launched the journey, and regardless of exam to young people – regardless of #NoWrongPath resources hub, results, there is #NoWrongPath. their exam results.
(Right) Stuart Patrick CBE, Chief Executive, Stuart Patrick CBE and Gillian Docherty OBE Glasgow Chamber of Commerce receives his receive their honours at Buckingham Palace CBE from HRH The Princess Royal STUART Patrick, Chief Executive of Glasgow Gillian Docherty’s work with Data Lab, Scotland’s Chamber of Commerce, and Gillian Docherty, CEO innovation centre for data and artificial intelligence, (Left) Gillian Docherty OBE, CEO, Data Lab of Data Lab, have received their honours for their is the future for the city and the nation, with services to Glasgow’s business community. Big Data and AI ever-growing in importance Stuart Patrick has been awarded with a CBE, to business and the economy. She also serves recognising his work towards Glasgow’s flourishing on the board of business reputation and growing economy. He Glasgow Chamber joined Glasgow Chamber over 10 years ago, after of Commerce spending 17 years with Scottish Enterprise. He also and has been serves on the board of several high-profile Glasgow presented organisations, including as chairman of the Wise with an Group, and he has directorships with Glasgow OBE. Science Centre and Scottish Opera. Glasgow News
Glasgow hailed as one of the world’s top five cities for sustainable business tourism
GLASGOW has been recognised as one of the world’s top five cities for its commitment to sustainable business tourism. The Global Glasgow crowned as the UK’s Destination Sustainability Index (GDS-Index) published its 2019 rankings recently, with Scotland’s top cultural and creative city largest city climbing three places from joint-seventh to fourth. GLASGOW has been named the UK’s top cultural cultural vibrancy, creative economy and ability It’s a huge boost for Glasgow and creative city as part of a landmark report by to attract creative talent and stimulate cultural as the city prepares to host the the European Commission. engagement. United Nations’ 26th Conference The report puts Glasgow ahead of London, The report states that Glasgow was one of the of the Parties Climate Change Bristol, Brighton and Manchester which make first European Capitals of Culture, in 1990. Known Conference (COP26) in 2020. up the rest of the top five in the UK. As befits as an industrial city, it has now gained recognition Governments and destinations the city’s ‘People Make Glasgow’ slogan, the as a creative and cultural centre of European around the world are responding report also ranked Glasgow as Europe’s leader for importance. to the global climate emergency ‘openness, tolerance and trust’. Work is progressing on a new Culture Plan and Glasgow’s ambitions include The Cultural and Creative Cities Monitor for Glasgow which will set out ambitious new a pledge to become the UK’s first 2019 report looked at 190 cities from across targets to build the city’s reputation as globally carbon neutral city by 2030. The 30 European countries and ranks 29 different recognised creative and cultural world city, with Scottish Government has set a net aspects of a city’s cultural health, including its its citizens at its heart. zero emissions target for Scotland by 2045. The GDS Index was launched in 2016 and promotes responsible business tourism best practice. Compiled by global sustainability academics and policymakers, it ranks nearly 60 cities around the world based on four key criteria – environmental Glasgow wins European Capital of Sport title strategy and infrastructure; social sustainability performance; GLASGOW has succeeded in its bid to Glasgow’s crown of sporting glory. Last the strategy of the host city’s be named the European Capital of Sport year, Glasgow retained its title as the Convention Bureau; and in 2023. fifth best sporting city in the world industry supply chain support The announcement, made by ACES according to the SportBusiness Ultimate (from the likes of convention Europe, a non-profit association based in Sports Cities awards – and the best small centres, meetings venues, Brussels, marks the first time any city has city by population. hotels, restaurants and transport won the coveted title twice - 2023 will Glasgow declared its intention to bid operators). mark 20 years since Glasgow first gained in January 2019, with formal candidature Glasgow’s ranking recognises the accolade in 2003. Glasgow was vying submitted in July, before ACES Europe the city’s People Make Glasgow for the title with the Italian city of Genoa, judged Glasgow against its five key Greener campaign, which was which has been awarded the accolade principles and objectives: physical exercise launched by Glasgow Convention for 2024. as enjoyment; take part to compete; Bureau in 2017 and updated again Winning the 2023 European Capital group spirit and feeling; fairness and in 2019. of Sport title adds yet another jewel to respect, and; improving health.
www.glasgowchamberofcommerce.com 15 Partner News
Mark Johnston, Managing Director, Glasgow Airport with Charlie Miller, Regional Sales Manager, Alexander Dennis Limited
Cyber security lab launches at Green buses for airport Glasgow Caledonian GLASGOW has become the BYD ADL Enviro200EV country to encourage people first UK airport to introduce model has been operated to take action to reduce University a fleet of zero-emission anywhere in Scotland and greenhouse gas emissions. electric buses to its car park its introduction at Glasgow The introduction of A STATE-of-the-art lab that allows operation. Airport was made possible the new full-electric bus students to experience and combat The three-strong fleet of thanks to a £450,000 Green fleet is one of a number of ‘real-life’ cyber-attacks has been all-electric battery buses, Bus Fund support grant from projects introduced to help unveiled at Glasgow Caledonian which were built in Scotland Transport Scotland. reduce Glasgow Airport’s University (GCU). by Alexander Dennis Limited The launch of the airport’s carbon footprint. Earlier this The launch of the Cyber Lab housing (ADL), will replace the new electric fleet coincided year, the airport invested the Security Operations Centre (SOC) current diesel fleet used to with Scotland’s Climate £200,000 to deploy eight marks a sequence of new partnerships shuttle passengers between Week 2019 during which of petrol/electric plug-in to ensure that the next generation of the terminal and the events were organised hybrid Mitsubishi Outlander security experts have the skills and airport’s long-stay car park. in schools, colleges and PHEV 4x4 vehicles across its experience required in today’s evolving This is the first time the workplaces across the airfield operations. cyber-threat landscape. By partnering with data centre, cloud and managed security services provider Proact, and security intelligence company LogRhythm, the University New Glasgow Cancer Tests for research and clinical trials has introduced the latest software and services so students can gain critical training by mimicking a real-world THE Glasgow Precision Oncology The Glasgow Cancer Tests can be environment. The SOC offers a ‘safe’ Laboratory (GPOL) at the University of used for any cancer and will provide environment for students to tackle Glasgow has developed a ground-breaking more information to understand what is cyber-attacks of all shapes and sizes. new cancer test for research and clinical driving a patient’s cancer, and therefore The opening coincided with the trials that could ultimately change the way which drugs would be best to trial for Scottish Government’s initiatives to drive cancer medicine is delivered. that patient. digital transformation, where businesses The Glasgow Cancer Tests are a suite of This will give patients better of all kinds are encouraged to leverage affordable solid tumour and blood cancer access to new treatments and trials based digital services. Access to security skills tests, developed specifically to enable on the genetic makeup of their disease. will play a key part in every company’s patients to benefit from real-world precision innovation plans. medicine-based cancer treatments. The Glasgow Precision Oncology The Glasgow Cancer Tests are designed Laboratory (GPOL) at the University to be used in routine healthcare, such of Glasgow has developed a ground- as the NHS, around the world, to enable breaking new cancer test for research doctors to offer the latest treatments and and clinical trials trials to cancer patients. These tests will also help scientists discover what makes cancer resistant to chemotherapy drugs, as well as provide data that will aid the development of new treatments. The Glasgow Cancer Tests are being evaluated by NHS labs in England and Scotland. The tests are also being used in Wayne Barraclough, Chief Security the University of Glasgow-led Precision- Officer, Proact and Jackie Riley, Head of Department for Cyber Panc clinical trials programme for Security and Networks, GCU patients with pancreatic cancer.
16 www.glasgowchamberofcommerce.com Jonathan Dawes, Founder, Repair Café, and Anne Ledgerwood, General Manager, St. Enoch Centre
St. Enoch Centre gives forgotten prams new life FIFTY prams abandoned at St. Enoch Centre have been given a new lease of life by Repair Café to help refugees and disadvantaged Sauchiehall Avenue, families across Glasgow. September 2019 – one of the The collaboration was launched recently completed Glasgow last summer when the centre City Region City Deal projects noticed a number of prams left on the premises and in the surrounding area. Through its ongoing focus on circularity and sustainability, St. Enoch Centre teamed up with Glasgow City Region Repair Café in a bid to save the prams, the majority of which were still in a working condition but continues transformation in need of restoration. The team at Repair Café, THE Glasgow City Region Cabinet has jobs market and for young people. Three supported by the Climate announced significant progress in the innovation and business growth projects, Challenge Fund, is working towards work underway to transform the Regional now up and running, are also creating a target of saving 2200kgs from economy, including in the delivery of the UK jobs, supporting local businesses and have landfill before March 2020. Due and Scottish Government funded £1.13 billion already generated over £10 million in private to the weight of the prams, the City Deal – one of the largest and most sector investment. St. Enoch Centre collaboration has advanced in the UK. All 27 high level projects have been helped the charity reach 70% of Since the deal was agreed with selected, most of which are underway and the target, while allowing the team government in August 2014, local businesses a number are already completed. Fifteen to develop the initiative and grow have benefitted from a £33 million boost - overall projects were completed by the end the project. the value of City Deal contracts won to date of October. The initiative is the latest in the by companies across the Region. Projects that have completed so far are St. Enoch Centre’s move towards Construction work is under way and the Medicity, Tontine, Cathkin Relief Road, a circular model where it looks to three completed employment and skills Glasgow University Imaging Centre of repurpose waste. Ongoing projects projects have created thousands of new jobs, Excellence, Youth Gateway, Working Matters include its coffee grounds to including for those furthest away from the and In Work Progression. compost initiative, adding nutrients to the compost used within the plants throughout the mall, and an New Glasgow Cancer Tests for research and clinical trials art competition with local schools encouraging young people to think of circular ideas for retailers. Customers and members of the Warriors and First Glasgow public can donate unwanted prams to St. Enoch Centre’s customer give rugby fans the advantage service desk. with new travel deal
matchday travel for Warriors fans’ to and from Scotstoun Stadium, now also includes further incentives for fans with every bonus point home win. First Glasgow will provide free As part of the initiative, matchday travel for Warriors fans’ to First Glasgow is providing and from Scotstoun Stadium free match day travel to both season ticket holders and FIRST Glasgow has agreed match day ticket purchasers a new deal to extend its for all Guinness PR014 season on-going partnership with and Heineken Cup games. professional rugby union The partnership is just one team, the Glasgow Warriors, of the ways First Glasgow for the upcoming season. is connecting the people The new deal, which of Glasgow with more continues the current offering accessible, frequent and where Glasgow’s largest affordable transport in and bus operator provides free around the city.
www.glasgowchamberofcommerce.com 17 DYW Glasgow
Duncan Cameron, Operations Director, First Glasgow (far left); Michelle Kershaw, Principal Officer, Employment and Skills Partnership Team, Glasgow City Council (second from left); David Watson, Modern Apprentice, First Glasgow (second from right) and John McGhee, Head Teacher, John Paul Academy (far right) launch the new partnership with the help of some school pupils Developing the Young Workforce Glasgow First Glasgow has embarked on a new partnership with Developing the Young Workforce Glasgow (DYW) which will see it link-up with a high school in the north of the city
tie-up between First through a number of engagement forward with enthusiasm to working Glasgow and John Paul programmes, including assembly alongside First Bus in continuing to Academy in Summerston presentations, careers fairs, information achieve this aim.” will offer opportunities events, practical work experience and First Glasgow is the largest bus to pupils to develop awareness sessions.” operator in the city, running services theirA employability and practical skills, Alison McRae, Senior Director, on more than 80 routes throughout as well as enhance potential career Glasgow Chamber of Commerce, which the greater Glasgow and Lanarkshire options through work experience and hosts DYW Glasgow, said: “Business areas. The company operates more than apprenticeship awareness. involvement in education is critical in 800 buses and carries more than 95 First Glasgow Operations Director, supporting the economic growth of million passengers a year. First Glasgow Duncan Cameron, introduced Glasgow, ensuring we are equipping the employs around 2,100 staff at five depots Engineering Modern Apprentice, young people with the skills required in Dumbarton, Gorbals, Scotstoun, David Watson, now in his third year, for the future workforce in the city. Overtown and Blantyre. More than 70 to pupils and staff at the school. They We are delighted that First Glasgow per cent of customers pay using cashless both spoke about life working for the is influencing the next generation, methods for their travel, such as mTicket, city’s biggest bus operator, the modern providing a pipeline to industry.” Smartcard or contactless payments. apprenticeship scheme and why a John McGhee, Head Teacher at John career in the transport industry is an Paul Academy, said: “We are absolutely attractive option for school leavers. delighted to announce our formal Duncan said: “First Glasgow is partnership with First Bus. First Bus is committed to supporting the growth a leading provider of transport to the of employment opportunities across citizens of Glasgow and beyond, and a the city and the development company built on sound values and care and availability of potential career for its employees and the public. opportunities for young people has an “As a school, we see this as an ideal important part to play in the evolution opportunity for our young people to of our business. have the opportunity to experience “By teaming up with John Paul the excellent opportunities that First Academy through DYW Glasgow, we Bus can provide. We place successful will be able to offer pupils at the school transitions to the world of employment assistance with career choice options as one of our core aims and look
18 www.glasgowchamberofcommerce.com The ICAs
Inspiring City Awards 2019 City celebrates vision of city role models
athering at the Crowne Plaza Dell Technologies has a strong CSR focus Glasgow, people from around as part of their ethos and company culture, the city paid tribute to the expected from all employees of all people and businesses who levels with schemes to encourage team make Glasgow great. Organised members’ engagement. Gby Glasgow Chamber of Commerce and The The Sports Award was won by Raza Sadiq Herald, the Inspiring City Awards are held for the work he has done to encourage fondly by the city, recognising those who go participation in sport, and to use it as tool to the extra mile to ensure Glasgow and her empower young people and promote physical people thrive. and social wellbeing in the community. It Now in their seventh year, the awards in Bellahouston Park, helping deliver palliative was presented by Glasgow’s Lord Provost, are run in association with City Facilities care to people of the city. Their Chief Executive Eva Bolander, who described the event as Management with our award partners Arnold Officer, Rhona Baillie, also scooped the award “an incredible celebration”. “I think it is very Clark, BIG Partnership, Cala Homes (West), City for Outstanding Contribution by a Business important to let people know that there are of Glasgow College, COLAB, Developing the Leader supported by BIG Partnership, for so many incredible things that happen in Young Workforce Glasgow, Glasgow Airport, following through on her 2012 vision of a Glasgow, and this is one way of highlighting Glasgow Caledonian University: Glasgow School new hospice fit for 21st century palliative some of them. And I am delighted to be part of for Business and Society, NHS Greater Glasgow care that puts patients and family first, it. You know the slogan, ‘People Make Glasgow’, and Clyde and Volunteer Glasgow. The awards and leading the team through a capital and it is true as always.” provide a platform to celebrate the incredible fundraising project and the design and Altogether Travel Ltd took the Innovation in talent and work going on across the city. build, all while managing the day job of Business Award, supported by City of Glasgow Lord Willie Haughey, Executive Chairman for providing care to patients and families. College. Altogether Travel were recognised for City Facilities Management said: “The talent and Liana Canavan, Sales and Marketing Director the work they do in enabling those who may commitment demonstrated by all the finalists of award sponsor CALA Homes (West), said: “It have difficulties traveling or holidaying without has been outstanding and I hope they will was fantastic to spend time celebrating the support, giving them the opportunity to enjoy a continue to inspire others and make Glasgow individuals, groups and businesses who are holiday and the benefits it brings. a better place to live, visit and work.” all committed to making Glasgow such an Roy Gardner, Corporate Development The Inspiring City Awards illustrate that incredible city.” and Innovation Vice Principal with award there is no shortage of examples of where Alex Hamilton, from award sponsor BIG sponsor, City of Glasgow College, said: Glaswegian businesses, institutions and Partnership, said: “These awards are increasingly “There is a lot of remarkable work that charities have gone beyond the call of duty the go-to event for anybody who wants to goes on across this wonderful city and to contribute to Glasgow’s prosperity and help celebrate the people, businesses and congratulations to all the winners.” legacy with the 2019 awards receiving over 100 organisations that work selflessly for the good The Carer of the Year Award, supported nominations across the 13 categories. of Glasgow.” by NHS Greater Glasgow and Clyde, was won It was a night of success for The Prince Best Corporate Social Responsibility by Common Wheel for the leading work and Princess of Wales Hospice, picking up Award, supported by the Glasgow Caledonian that they undertake with people affected by the Legacy Award supported by Cala Homes University, Glasgow School for Business and mental illness. (West), following the completion of their £21 Society since the awards launched, was won Dr Margaret McGuire, Board Nurse Director million state-of-the-art new hospice building by Dell Technologies. of award sponsor NHS Greater Glasgow and
www.glasgowchamberofcommerce.com 19 The ICAs
Clyde, said: “The standard of nominations Inspiring City Awards which help shine a MCR Pathways won the Education Award was extremely high, and it is an honour to light on arts projects and organisations really for the work they have done to transform recognise the care profession in this way.” making a difference in the city.” education outcomes for care-experienced McTaggart Construction saw off tough The Hidden Gardens Trust, meanwhile, young people across Glasgow. competition to triumph in the Industry which is behind the establishment of a leafy, The Inspiring City Awards recognised and and Young People Innovation Award, being peaceful garden oasis in the heart of Glasgow’s celebrated the work of Celia Sinclair in the recognised for the work they do as an busy south side, took a new gong, the Alistair Lifetime Achievement Award supported by employer in Foundation Apprenticeships Malloy Award for Inclusive Volunteering. It was Glasgow Airport. The awards heard of Celia’s and how they support the apprentices’ established in memory of a former colleague tireless and award-winning work to preserve, development during the programme, as and friend of sponsor Volunteer Glasgow who restore and promote the legacy of Charles well as taking positive action to ensure they passed away suddenly in 2014. Rennie Mackintosh and his work. She has no gain viable employment in their supply The trust was recognised for the work doubt inspired countless members of the next chain members. that they do to support volunteers and to generation of artists and businesspeople, just Alison McRae, Senior Director at Glasgow provide them with the knowledge to ensure as she herself was inspired as a young person Chamber of Commerce said: The judges felt the secluded plot is an inspirational and – as well as restoring Sauchiehall Street’s that McTaggart Construction epitomised accessible green space. iconic Mackintosh at the Willow, operating all that Developing the Young Workforce David Maxwell, Chief Executive of Volunteer as a social enterprise, creating employment stands for. This was achieved by adopting Glasgow, said: “It’s been fantastic to recognise opportunities for young people and the approaches to offer jobs, apprenticeships and some of the excellent volunteering initiatives.” local community. training opportunities to those furthest from Nikola Kelly won the Outstanding Mark Johnston, Managing Director of the job market. Very well deserved!” Contribution by a Young Business Leader Glasgow Airport, said: “The Inspiring City The Art and Culture Award, supported Award supported by Arnold Clark. Nikola was Awards continue to play a vital role in by COLAB, recognised the work of Glasgow recognised not only for her role as MD at Be-IT celebrating our many achievements and this Children’s Hospital Charity and how they have but for her work to promote diversity and year’s event was a fantastic way to recognise achieved both acclaim and awareness through initiatives to encourage more women into those who have helped further enhance the Oor Wullie’s BIG Bucket trail. STEM careers. Glasgow’s reputation. A spokesperson for COLAB said: A spokesperson for Arnold Clark said: “It was also a great honour to present the “Congratulations to Glasgow Children’s “What a wonderful evening. It was a joy Lifetime Achievement Award to Celia Sinclair – Hospital Charity. They are a very well-deserved to attend this year’s Inspiring City Awards a truly worthy recipient who has given winner of the Arts and Culture Award. Their and meet with some outstanding business so much to Glasgow and has played an recent Oor Willie’s BIG Bucket Trail campaign leaders and innovators. We’re delighted important role in helping to enrich the was so inspiring and not only captured the to have sponsored the ‘Outstanding city’s cultural landscape.” imagination of Glaswegians and people across Contribution by a Young Business Leader’ Jim McHarg, President of Glasgow Scotland, but also gained exposure on a global category - all of the finalists should be very Chamber of Commerce, said the event scale, demonstrating the power that art and proud of what they’ve achieved!” celebrated “the heart of Glasgow, from people culture has in bringing communities together Scottish Water’s work with the £100m who are volunteering, people who are doing and raising awareness. Shieldhall Tunnel and the improvements it things through business and people who are As a Glasgow based organisation with a made to the wastewater infrastructure in the helping people who are not as fortunate as passion for supporting grassroots arts projects, city and river quality in the River Clyde won themselves”. He added: “I think this event gets we were delighted to be involved in this year’s them the Environmental Award. right to the heart and soul of Glasgow.”
20 www.glasgowchamberofcommerce.com Art and Culture Award Commendation: Grace Franklin Supported by COLAB
COMMENDATION: Collected by Roy Gardner, on behalf of Gordon McIntyre, City of Glasgow College, presented by Richard Muir, Deputy Chief Executive, Glasgow Chamber WINNER: Glasgow Children’s Hospital COMMENDATION: Grace Franklin, Charity/Oor Wullie’s BIG Bucket Trail, presented by Margaret McGuire, presented by Natalia Codona, Creative Board Nurse Director, NHS Greater Director, COLAB Glasgow & Clyde Environmental Award
Winner Glasgow Children’s Finalists: Mary McLean and Hospital Charity/Oor Wullie’s Renaissance Care - Whitecraigs BIG Bucket Trail The trail was a free Scotland-wide art route of 200 unique Oor Wullie Education Award sculptures, raising vital funds for Supported by City Facilities children in hospital - including Glasgow Management WINNER: Scottish Water, presented by Children’s Hospital Charity. The trail Donald Martin, Editor-in-Chief, Newsquest united businesses, communities, artists, Winner Scotland & Editor of The Herald, Herald schools and the Scottish public, and was MCR Pathways on Sunday and the Evening Times visited by more than 1 million people MCR Pathways is a Scottish, school- during the summer of 2019. based mentoring programme supporting those in or on the edges Winner of the care-system to realise their full Scottish Water Finalists: Culinary Ability Awards CIC; potential through education. MCR’s A publicly owned body which supplies Mackintosh at the Willow; Scottish vision is that every care-experienced water and wastewater services to over Ballet and Soryia Siddique and disadvantaged young person in five million customers in homes and Scotland gets the same education businesses across Scotland. Every outcomes, career opportunities and life day, it delivers more than 1.46 billion Carer of the Year Award chances as every other young person. litres of clear, fresh drinking water and Supported by NHS Greater MCR is growing nationally with support takes away more than 996 million Glasgow & Clyde and commitment from both Local and litres of wastewater which it treats and National Governments. returns safely to the environment. It is answerable to the Scottish Parliament through Scottish Ministers. Commendation: Gordon McIntyre, City of Glasgow College Commendation: Glasgow Wood Recycling Finalists: City of Glasgow College - WINNER: Common Wheel, presented by Margaret McGuire, Board Nurse Director, City Phonics; Kibble and Glasgow NHS Greater Glasgow & Clyde Science Festival, in collaboration Finalists: City of Glasgow College; with University of Glasgow Ideeas Ltd and WEEE Scotland Ltd
Winner Common Wheel The organisation uses bike assembly and maintenance, music and art to engage people in meaningful activity that assists them in mental health challenges. Working in psychiatric wards, in care homes, in a community studio and from the two bike workshops, Common Wheel aims to reduce isolation, develop new skills and improve mental wellbeing. Mental illness and the associated stigma may lead to loss of WINNER: MCR Pathways, presented by Richard Muir, employment, poverty, and withdrawal Deputy Chief Executive, Glasgow Chamber of Commerce from society.
www.glasgowchamberofcommerce.com 21 The ICAs
have a chance to create new holiday Finalists: Gary Meek, Glasgow Council memories with a team of experienced on Alcohol; Kirsty Anne Rae, Kirsty care staff who love to travel and meet Anne Rae Coaching and Lisa Donati, new people and accompany customers Gie it Laldy who are elderly or have some form of disability on the holiday or trip of their choice, wherever that happens to be in Outstanding Contribution by a Young the world. Business Leader COMMENDATION: Glasgow Wood Recycling, presented by Donald Martin, Supported by Arnold Clark Editor-in-Chief, Newsquest Scotland & Editor of The Herald, Herald on Sunday Finalists: Balmore Group (Scotland) and the Evening Times Ltd; Beauty with a Conscience; Glasgow Council on Alcohol/Elevate- Glasgow PSP and WEEE Scotland Ltd Best Corporate Social Responsibility Award Supported by Glasgow Caledonian University – Glasgow School for WINNER: Nikola Kelly, presented Business and Society by Carol Henry, Group People Director, Arnold Clark
Winner WINNER: Altogether Travel Ltd, presented Nikola Kelly, Be-IT by Roy Gardner, Vice Principal, Corporate Be-IT was founded to service the Development & Innovation, City of Glasgow College increasing demand for talent within the Scottish technology market and has grown to the largest independently owned IT recruitment specialist consultancy in Scotland, with a team of WINNER: Dell Technologies, presented by Outstanding Contribution 30. As Managing Director, Nikola’s role Professor John Lennon, Dean, Glasgow School for Business and Society by a Business Leader is to manage and grow the business. As Supported by BIG Partnership a mother of four children, Nikola sits on the advisory board of Career Ready and is focused on improving diversity within Winner IT and driving STEM initiatives. Dell Technologies Dell Technologies is a unique family of businesses that provides the essential Finalists: Kieran Coyle, Premiership infrastructure for organisations to build Experience and Lauren Stewart, The their digital future, transform IT and Drink Cabinet protect their most important asset, information. The company services customers of all sizes across 180 WINNER: Rhona Baillie, presented by Alex Hamilton, Account Director, Sport Award countries – ranging from 99 percent BIG Partnership of the Fortune 500 to individual consumers – with the industry’s most comprehensive and innovative portfolio from the edge to the core to the cloud. Winner Rhona Baillie, The Prince & Princess of Wales Hospice Finalists: Altogether Travel Ltd; The Prince & Princess of Wales Hospice WINNER: Raza Sadiq, presented by McTaggart Construction; Possobilities is a not for profit charity providing Glasgow’s Lord Provost, Eva Bolander and St. Enoch Centre palliative care for patients and giving support to families. Rhona Baillie, a Healthcare Director with experience in Innovation in Business Award redesigning care models and a special Winner Supported by City of Glasgow College interest in education in cancer and Raza Sadiq palliative care has held the position of Raza’s commitment to community Winner CEO at Glasgow’s Hospice for 12 years development has been exceptional Altogether Travel Ltd and is passionate about the city and over the last two decades. He has A supported holiday company that gives its people. In May 2018, Rhona saw the dedicated unlimited hours and customers the freedom and confidence completion of a £21million capital appeal energy in developing diverse initiatives to travel and enjoy a holiday once again. to deliver a new hospice. In November resulting in changing hundreds of The unique combination of a travel of the same year, the team, patients and young people’s lives and helping them agent and care company means that families they support moved to a new become active citizens. His leadership, customers can get away on holiday and home in Bellahouston Park. passion, dedication and endless energy
22 www.glasgowchamberofcommerce.com has transformed many and created a Finalists: Beatson Cancer Charity; culture and real community spirit for Do a Little Change a Lot – A Concrete community active citizenship. He is a Garden and St Matthew’s Centre role model for many and is responsible Partnership; Glasgow Wood Recycling for creating other young role models and Govan Home and Education Link who will benefit the community for WINNER: The Prince & Princess of Wales Project (Govan HELP) years to come. Hospice, presented by Liana Canavan, Sales and Marketing Director, Cala Homes (West) Lifetime Achievement Award Finalists: Allan Thomson; Supported by Glasgow Airport Business Fives; Hock Aun Teh and Movement Park Glasgow City and beyond with 160 staff and 750 volunteers. The hospice provides free person centred and family focused Industry & Young People Innovation palliative care. The aim is to support Award people to live as well as possible for as Supported by Developing the Young long as possible in a place of choice. The Workforce Glasgow hospice receives 1200 new referrals every year of people living with a life limiting or terminal illness. Their participation strategy ensures that every decision they WINNER: Celia Sinclair, presented by Mark Johnston, Managing Director, take is patient focused. With a strong Glasgow Airport social enterprise model and a focus on helping young people and reducing WINNER: McTaggart Construction, social isolation, they fundraise and presented by Nicola Crawford, contribute £3.5 million to patient care Winner Programme Director for DYW Glasgow in the hospice and the NHS annually. Celia Sinclair Glasgow-born and bred, Celia Sinclair of Mackintosh at the Willow received Finalists: Glasgow Disability Alliance; the Lifetime Achievement Award Winner Glasgow Recovery Communities; recognising her tireless and award- McTaggart Construction Phoenix Futures Scotland and winning work to preserve, restore and The Sustainable Communities Whiteinch Centre promote the legacy of Charles Rennie Programme goes above and beyond Mackintosh, in particular recognising its contractual ‘Community Benefit’ her work at Sauchiehall Street’s iconic commitments. Over 90% of projects are The Alistair Malloy Award for Mackintosh at the Willow. Recognised affordable housing, and the programme Inclusive Volunteering also for her contribution to Glasgow’s has become a central way to deliver Supported by Volunteer Glasgow cultural landscape and economy, she contracts for McTaggart Construction has also demonstrated a consistent clients. Most sites are located in areas dedication to developing the city’s where the educational attainment and young workforce, using heritage as progression into a positive destination an enabler in training and support. beyond school is considerably lower than the national average. To achieve meaningful results, McTaggart Construction goes beyond attending school-based events to achieve basic KPIs and assists with promotion of WINNER: The Hidden Gardens Trust, young people’s opportunities within the presented by David Maxwell, Chief wider construction industry. Executive, Volunteer Glasgow
Finalists: Dell Technologies; Mackintosh at the Willow; Winner MCR Pathways and Multiplex – The Hidden Gardens Trust University of Glasgow The Hidden Gardens is an inspirational and accessible greenspace that offers a safe place of sanctuary, learning and Legacy Award participation. It is a small charity located Supported by Cala Homes (West) in the southside of Glasgow between the vibrant and diverse neighbourhoods Winner of Pollokshields and Govanhill. It works The Prince & Princess of Wales to promote community integration Hospice and to build trust and understanding A 38-year-old charity that has given care between people all cultures, faiths and to over 48,000 terminally ill patients backgrounds through horticulture, and circa 150,000 family members in nature, creativity and collaboration.
www.glasgowchamberofcommerce.com 23 Feature
Crane count shows new investment in Glasgow
Richard Muir, Deputy Chief Executive of Glasgow Chamber, reviews the investment and development in the city
was born in the shadow of the (IFSD) on the south bank of the Clyde at regeneration of Glasgow’s Merchant City. Fairfield crane,” sang Archie Fisher Tradeston where the Barclay’s campus “Our intention is to improve on the in the opening lines of the Fairfield development at Buchanan Wharf is now existing planning consents by making Apprentice, a folk song written by moving steadily towards completion. It the development more accessible, former Glasgow MP Norman Buchan, is designed to house up to 2,500 jobs welcoming and exciting for people living, Iwith music from Bobby Campbell, a well- as part of Drum Property Group’s wider working and visiting the area. Our plans known journalist. mixed-use project - that alone shows will bring together high-quality housing, Glasgow was once synonymous with how successful Glasgow has been hotels, local amenities and open spaces the cranes which lined the river Clyde for in building one of the top 50 global with new pedestrian links throughout both shipbuilding and dockland import financial centres. the site.” and export. Today a city’s crane count is Drum Property Group has been busy Also on the way to providing much- globally recognised as a way of gauging elsewhere too. Along with Stamford needed Grade A office space is BAM’s the current investment success of cities. Property Investments, the company has Atlantic Square on the Clyde waterfront, It might not stand up to close also submitted a proposal of application FORE Partnership’s Cadworks, and HFD statistical analysis, but as a visual notice (PAN) to Glasgow City Council Group’s 177 Bothwell Street. snapshot of how well things are going for the redevelopment of Candleriggs There is also Osborne+Co’s planned it takes a bit of beating. Richard Muir, Square, in the Merchant City. £95 million investment on Argyle Street. Deputy Chief Executive of Glasgow Bound by Hutcheson Street, Designed by Glasgow-based architects Chamber, was intrigued to scan the Trongate, Candleriggs and Wilson Cooper Cromar, the scheme will provide city’s horizon and witness the activity Street, Candleriggs Square is another approximately 270,000 sq ft net of during the summer. There were at least important development project in the Grade A office space over ground plus 20 skyline cranes visible across the city centre. The site has been derelict 13 upper storeys, with an end value of whole city. for over a decade and there is existing circa £140 million. On completion, it will “I took the opportunity on one of the planning consent for around 850,000 provide large open-plan office space warm and sunny days to wander around sq ft of residential, student, hotel and of up to 23,000 sq ft net, which will the city and to look up at what was rising commercial space. offer first-class office accommodation out of the ground. It is both heartening Graeme Bone, Group Managing for potential multinational companies and encouraging for Glasgow and it tells Director of Drum Property Group, said: investing in Scotland. a story about how modern Glasgow is “There has been a lot of interest so far Will Hean, Development Director, evolving,” he said. in the plans, with much positivity about Scotland for Osborne+Co, said: “We The cranes are most obvious in the our vision to transform what has become would like to thank Glasgow City International Financial Services District a neglected part of the city centre. We Council and their planning team for are now showcasing a variety of their constructive input, insights and approaches to inspire the valuable guidance throughout this transformation of the site process. Working collaboratively at all into a vibrant mixed- levels with the Council over the past 18 use community, months towards this final consent has which is set to involved sound judgement and bold complete the vision combined. We are delighted to We are confident that this now be in a position to progress this impressive office scheme onwards ambitious development will help towards the construction phase.” Acquired by Osborne+Co and JV Glasgow fulfil its full potential partners Scotsbridge Holdings in 2018, the development will see this site connected back to the city through by attracting global occupiers" infrastructural improvements, including support of the Argyle Street ‘Avenues’
24 www.glasgowchamberofcommerce.com Crane count shows new investment in Glasgow
Redevelopment of the waterfront area of Tradeston
project and surrounding cityscape. and commits us fully to the long-term being used as a car park. Conor Osborne, CEO, Osborne+Co, growth and success of Glasgow. Our role Both are perfectly positioned to house said: “Glasgow is a key regional business will see us working alongside the Council many of those who will want to work in hub recognised most notably for and its own ambitious plans for the city, the IFSD or in the recently launched City financial services, life sciences and alongside businesses that need to recruit Innovation District in and around the renewable energy. We are confident and retain staff and most importantly for University of Strathclyde. that this ambitious development will the people of Glasgow to deliver great Mixed use developments include help Glasgow to fulfil its full potential by homes set within new public spaces. PLATFORM’s Central Quay, the ongoing attracting global occupiers looking to “We have listened carefully to local work at Collegelands on the edge of the invest and expand their UK presence and people, then worked very hard to create Merchant City, Chris Stewart Group’s benefit from the skilled local workforce these ambitious plans for a new green George Street Complex – and on the Glasgow has to offer.” neighbourhood in the heart of the city. north side of the M8, the City Council’s In the burgeoning build-to-rent sector, This is a historic site and we are keen Sighthill regeneration and Scottish Moda Living is at work on the former to see it become a thriving part of Canals’ admirable Canal Project. Strathclyde Police headquarters at Pitt Glasgow’s future.” There is also Peel Ports’ plans for a Street to build 433 new apartments. That The site, which historically has been major retail outlet district at Glasgow will soon be followed by Get Living’s 700 the site of Glasgow University, the Harbour, close to the Riverside Museum. homes off High Street. Hunterian Museum and the goods yard “It really is encouraging to see this level Executive Chairman of Get Living, Rick of the City of Glasgow Union Railway of investment in Glasgow. It shows that de Blaby, said: “Our £200 million proposal Company, has lain empty and derelict people understand the modern narrative is a significant investment for Get Living for many years with just a small area of it about the city being open for business with an educated and able workforce and a great place to live and work,” said Richard Muir. Should you need any further encouragement about Glasgow’s current and future success, can I suggest you watch Invest Glasgow’s six-minute film the city’s delegation proudly took earlier this year to the annual MIPIM property market in France. For the city and for Glasgow Chamber Richard Muir, Deputy Chief Executive, Glasgow of Commerce, there is an increasingly Chamber of Commerce positive story to tell, the narrative of Glasgow’s growing success.
www.glasgowchamberofcommerce.com 25 The GBAs
The Glasgow Business Awards 2019 The Leader of Glasgow City Council paid tribute to the ‘rich diversity’ of businesses and organisations across the city at the 22nd Glasgow Business Awards held in the DoubleTree by Hilton Glasgow Central
Over 600 guests from companies and organisations the guests they were now celebrating the fruits enjoyed a gala dinner and awards ceremony of the city’s growth and international standing. organised by Glasgow Chamber of Commerce and “The Glasgow of today in 2019 is a world leader in hosted by comedian Fred MacAulay, with Royal life sciences, quantum and space technology, the Bank of Scotland as the main sponsor. creative industries and whether it is hospitality, Councillor Susan Aitken, Leader of Glasgow City culture or sport, the world knows about Glasgow – Council, in welcoming the guests, said the awards were and wants to know more.” “a celebration of the rich diversity of the city’s economy”. Stuart Patrick, Chief Executive of Glasgow She applauded the innovation, entrepreneurialism Chamber of Commerce, said that despite and creativity, coupled with sheer hard work, which the political morass: “You can be certain that was ensuring that Glasgow continues to drive one of businesses in Glasgow are adapting, adjusting the most vibrant economies in the UK. and getting on with providing jobs, growing our Looking back to the first business awards in 1997, economy and making good returns for investors.” Councillor Aitken said the city has come a long way He thanked Royal Bank of Scotland for its in this time after it survived and then thrived from continued support and for hosting a reception of an earlier turbulent chapter in its history. She told all the finalists.
26 www.glasgowchamberofcommerce.com The Glasgow Business Awards 2019 winners
Main and Category Sponsors
In Kind Sponsors
www.glasgowchamberofcommerce.com 27 The GBAs
Square,’’ said John MacLean, Marketing Manager, First Glasgow.
Finalists Edrington- Beam Suntory UK; Gie It Laldy; Glasgow Taxis Ltd and Wholesale Domestic Bathrooms
The Glasgow Business Award for Innovation in Business Sponsored by Circular Glasgow
Winner: Shona Cardle, CEO, Glasgow Children’s Hospital Charity and colleagues, presented by Angus Alston, Director, Hugh Stirling Ltd Winner: Brian O’Reilly, Managing Director and Matthew Bonner, Chief Operating the other donations we expect Glasgow Officer, EGG Lighting, presented by Iain Gulland, Chief Executive, Zero Waste The Glasgow Business Award for Children’s Hospital Charity to bring Scotland on behalf of Circular Glasgow Excellence in Communications in £500,000. At first, it was definitely Sponsored by Hugh Stirling Ltd parents and grandparents, but towards the end all the children were embracing Winner Oor Wullie and knew who he was,” said Winner Oor Wullie’s BIG Bucket Trail Shona Cardle, CEO, Glasgow Children’s EGG Lighting “We have worked for three years on Hospital Charity. “We are surprised and delighted to win this project with Edinburgh Children’s the award. We were not expecting this. Hospital Charity, the Archie Foundation, It’s fantastic. There are so many really in Aberdeen, DC Thomson and Wild in Commendation First Glasgow good companies here tonight and to Art and it has been the most incredible “We were delighted to be nominated get recognition in our own city in this project with the people of Scotland for this award this evening. We worked community of very good businesses is absolutely taking it to their heart. with MadeBrave® to launch our 150 amazing,” said Matthew Bonner, Chief There have been 200 Oor Wullies all new Enviro Euro6 engine buses in Operating Officer and Brian O’Reilly, over Scotland, with 60 in the West of Glasgow which cost £30 million and Managing Director, EGG Lighting. Scotland, and over the summer the are all compliant with the low emission public enjoyed seeing and interacting zone standards. When we launched, with them. They have all been auctioned we created the world’s biggest toy box Finalists Balmore Group (Scotland) off and raised £419,000, and along with and we put a bus in the box in George Ltd; Re-Tek UK Ltd; Soar; Total Homes Co-operative and WEEE Scotland
Winner: Mark Johnston, Managing Director and Jackie O’Mara, Occupational Health Advisor, Glasgow Airport Ltd, presented Commendation: John MacLean, by Kirsty Rankin, Head of Strategic Marketing Manager, First Glasgow, Partnerships, Sustrans Scotland presented by Angus Alston, Director, Hugh Stirling Ltd
28 www.glasgowchamberofcommerce.com The Glasgow Business Award for The Glasgow Business Award The Glasgow Business Award Healthy and Active Workplace for Green Champion for Family Business of the Year Sponsored by Sustrans Scotland Sponsored by ScottishPower Sponsored by Get Living
Winner Winner Glasgow Airport Ltd Technology and Innovation “It is fantastic recognition for the airport Centre (TIC), University of and testament to all the hard work that Strathclyde Jackie O’Mara has undertaken. She leads this project single-handedly year after year,” said Mark Johnston, Managing Director, Glasgow Airport. “It is very important because it is a team effort. We all work hard, and we always want Winner: Cameron Facenna, Manager, to improve everyone’s physical health Allied Vehicles Group, presented by Rick de Blaby, Executive Chairman, Get Living and wellbeing in the workplace,” said Jackie O’Mara, Occupational Health Adviser, Glasgow Airport. Winner: Gordon Hodge, Head of Conferencing and Events, Technology and Innovation Centre (TIC), University Winner of Strathclyde, presented by Jo Heraghty, Allied Vehicles Group Senior Manager – B2B Marketing, “It’s really exciting. We are a true family Finalists Dell Technologies; Harper ScottishPower Macleod LLP; Kibble; Scullion LAW business based in Glasgow and I’ve and Tempo Tea Bar just started working full time this year, although I’ve been involved unofficially “We’re delighted to win this particular for four years. I manage one of Allied The Glasgow Business Award for award. We want to be an exemplar Glasgow Tigers’ snack bars at Glasgow Entrepreneur of the Year for Glasgow. TIC is University of Tigers Speedway and help out in Allied Sponsored by Wright, Johnston Strathclyde’s £90 million research hub, the rest of the time. We’re delighted & Mackenzie LLP so we are working on a variety of future to win this award, it means a lot to scientific projects. We have a dedicated everyone,” said Cameron Facenna, conferencing facility within the TIC. We Manager, Allied Vehicles Group. put sustainability at the very centre of everything we do. We’ve worked hard to gain Green Tourism Gold Finalists Chardon Hotels; Coia’s Café; accreditation and we want to embed Complete Paving Requirements sustainability to help clients understand (Scotland) Ltd; Douglas Laing & how they can make their events greener Company and Wholesale Domestic Winner: Kieran Coyle, Managing Director, and have less carbon impact on the Bathrooms Premiership Experience, presented by world,” said Gordon Hodge, Head of Colin Millar, Partner, Wright, Johnston & Mackenzie LLP Conferencing and Events, TIC. The Glasgow Business Award for International Trade Finalists City Property Markets; Sponsored by 29studios Winner Dear Green Coffee Roasters; Ideeas Kieran Coyle, Ltd; WEEE Scotland and Young Winner Premiership Experience Enterprise Scotland Premiership Experience “It is great to be recognised in this “It is superb to be recognised for our category. Now with our offices international work. While football in Shanghai and India, we are a experiences have always been the core, truly international business with opportunities to expand, but our heart and headquarters are in Glasgow. To attain this award tonight is fantastic,” said Kieran Coyle, Managing Director, Premiership Experience.
Finalists Thomas Gardiner, Scotch Whisky Auctions; Ross Mackay, DARING Foods; John Harvey McDonough, Speyside Distillers Co Ltd; Tony Quinn, Silver Cloud Ltd and Daniel Templeton, 5 Star Car Wash and Indoor Valet Centre Winner: Kieran Coyle, Managing Director, Premiership Experience, presented by Gillian O’Neil, Founder and CEO, 29studios
www.glasgowchamberofcommerce.com 29 The GBAs
now dancing and performing arts have adventures, looking at renewables, been part of the business for the last three sustainable management studies at years. We have 70 children from China festivals and events across the UK. This coming to Scotland. It has nothing to do really helps raise our profile because with football or dance, but simply because this is what we do, we advocate for people in that part of the world trust us sustainable everything – and we want to look after our visitors well. They will be to make it fun and as engaging as it can coming to Glasgow to see Scottish Opera be and this will definitely help to put the and the Confucius Institute, who are our word out there,” said Eireann Harkins, Winner: Colin Lamb, Chief Explorer, Connect Three and colleagues, presented partners,” said Kieran Coyle, Managing Sustainability Manager, Ideeas Ltd. by Councillor Susan Aitken, Leader, Director, Premiership Experience. Glasgow City Council and City Convenor for Inclusive Economic Growth Commendation T30 Fitness Training Finalists DARING Foods; Dear Green Coffee Roasters; Glasgow Wood Recycling; Seawater Solutions and WEEE Scotland “We’ve got half the team here to celebrate. This is about recognition for what we do. It is really important for us The Glasgow Business Award for to practice what we preach. We are there Young Business Person of the Year to help businesses be more productive Sponsored by City of Glasgow College and get the best out of their people. As
Commendation: Reece Madden, Master career and people consultants, we like to Trainer and Ian Wise, Instructor, T30 do that by demonstrating best practice in Fitness Training, presented by Gillian our own business,” said Colin Lamb, Chief O’Neil, Founder and CEO, 29studios Explorer, Connect Three.
“We are absolutely thrilled to receive Finalists Complete Paving this commendation with so many Requirements (Scotland) Ltd; Scotch amazing businesses in the room. It’s Winner: Tony Quinn, CEO, Silver Cloud Ltd, Whisky Auctions and Silver Cloud Ltd presented by Roy Gardner, Vice Principal, a great honour. T30 Fitness Training Corporate Development & Innovation, offers 20-minute maximum training City of Glasgow College concepts used by over 1,500 international The Glasgow Business Award for instructors. This recognition will give us Fair Work (51 employees or over) a great lift,” said trainers Reece Madden Sponsored by Glasgow City Council and Ian Wise, T30 Fitness Training. Winner Tony Quinn, Silver Cloud Ltd “It’s amazing. I’m really delighted to win Finalists European Circuits Ltd; Young Business Person of the Year. I tend Scotch Whisky Auctions; Sealand to be quite hard on myself, never looking Global and Speyside Distillers Co Ltd back and always looking forward, so it’s great to be able to take this in. I started five years ago in a room with a phone The Glasgow Business Award and laptop, and we had no customers. Winner: Fiona Roberts, Corporate Services for Sustainable Development We now have over 1,000 customers and Manager, Scott McAlpine, Head of Services Sponsored by Scottish Water a turnover of just under £5 million this and Development and Wendy Hampson, Youth Co-ordinator, Lifelink, presented by year, with 35 staff. It’s not been easy, and Councillor Susan Aitken, Leader, Glasgow Winner our industry is hugely competitive, but City Council and City Convenor for Inclusive Ideeas Ltd we’ve always focused on Millennials and Economic Growth that’s where our focus remains.” said Tony Quinn, CEO, Silver Cloud Ltd. Winner Lifelink Finalists Ross Mackay, DARING “It’s a bit of a shock, but we are over Foods; Gabriella Steven, Darcey the moon. We’re a relatively small Quigley & Co; Lauren Stewart, The organisation but I’m so proud. We all Drink Cabinet; Daniel Templeton, work so hard and for the best interests Winner: Eireann Harkins, Sustainability 5 Star Car Wash and Indoor Valet of our staff and clients,” said Fiona Manager, Ideeas Ltd, presented by Alan Centre and Brian Toward, Wholesale Roberts, Corporate Service Manager, Thomson, Head of Corporate Relations, Scottish Water Domestic Bathrooms with Wendy Hampson, Youth Services Co-ordinator. “We look after people’s mental health with free counselling The Glasgow Business Award for services in the community. Our service Fair Work (1-50 employees) is so in demand that we can’t meet “What a whirlwind! It is absolutely Sponsored by Glasgow City Council everyone we need to and winning this incredible. It has been an amazing year at award will help to raise the profile for Ideeas Ltd. We are a very small company Winner clients,” added Scott McAlpine, Head of and we’ve had a flurry of projects and Connect Three Operations, Lifelink.
30 www.glasgowchamberofcommerce.com Commendation: Hugh Stirling Ltd Commendation Gie It Laldy 6,000 vehicles a year. We’ve moved into mobile serving market with 46% market “Gie it Laldy is an attitude and that’s share for Allied mobility. We’re looking what we want it to be about. It’s great after people with disability and making being commended here. We’re a sure they get mobility vehicles. Our core celebration of Scots language and culture purpose is to move people and make and we’re a conduit to what we see and a difference to their lives,’’ said Gemma hear in the street and we create that Zak-Duport, Communications Manager, Commendation: Angus Alston, Director, through our designs,” said Lisa Donati, Allied Vehicles. Hugh Stirling Ltd, presented by Councillor Director, Gie It Laldy. Susan Aitken, Leader, Glasgow City Council and City Convenor for Inclusive Economic Growth Commendation BIG Partnership Finalists Scotch Whisky Auctions; Tempo Tea Bar; Trident Maintenance “We are delighted to gain the Services Ltd and Wholesale Domestic commendation. We’ve gone through Bathrooms a lot of changes in the past year with new ownership, so we have really been pushing the shopfitting business forward The Glasgow Business Award for Commendation: Alex Barr, Founding Director, in the leisure and licensed trade. It’s a very BIG Partnership, presented by Stephen J Best Performing Large Business McGowan, Sales Leader UK & Ireland GCCS exciting time,” said Angus Alston, Director, Sponsored by Dell Technologies and Mark White, EMEA Senior Director Client Hugh Stirling Ltd. Technical Support, Dell Technologies
Finalists Community Integrated Care; “It’s a fine accolade for us. When we set Holiday Inn Glasgow Theatreland the business up 20 years ago, we had no concept that we would have 125 to 130 and La Bonne Auberge Brasserie; Winner: Rebecca Bridges, Manager and Manorview Hotels & Leisure Group Cameron Facenna, Manager, Allied Vehicles people working for BIG Partnership, with and University of Glasgow Group, presented by Mark White, EMEA over 300 clients. We’ve been really lucky Senior Director Client Technical Support with phenomenal team members and and Stephen J McGowan, Sales Leader UK & Ireland GCCS, Dell Technologies great clients. It’s been a lot of hard work. The Glasgow Business Award for Best The only thing we have is our reputation, Performing Small-Medium Business and that matters a lot,” said Alex Barr, Sponsored by Beam Digital and Design Winner Founding Director, BIG Partnership. Allied Vehicles Group “We are absolutely delighted to win this award. We came last year and saw the Finalists Community Integrated Care; standard of the entries involved, so to go Edrington-Beam Suntory UK; First away with a trophy this year is amazing. Glasgow and Glasgow Airport Ltd We worked really hard on our people agenda and on training and we have over 700 staff. We’ve looked at everything Evening Times Award for Glasgow’s Winner: Tony Quinn, CEO and Michael we do as a business. We have incredible McMillan, Managing Director, Silver Cloud Favourite Business Ltd, presented by Martin Smith, Managing market share in a lot of the products we Director, Beam Digital and Design make, and we’ve expanded several of Winner our products and services. The company SWG3 manufactures and supplies around “It is so nice to be appreciated. We are Winner Silver Cloud Ltd “It’s phenomenal. It’s all about the staff and the amazing year that we have had and the growth we’ve had with the business. I’m ecstatic for them. Without the staff and their dedication, we wouldn’t have won this award,” said Michael McMillan, Managing Director, Silver Cloud.
Winner: Andrew Mickel, Director, Andrew Fleming-Brown, Director, Emma Hunter, Bars Manager and Meryl Gilbert, Commercial Manager, SWG3, presented by Donald Martin, Editor, Evening Times Commendation: Lauren McSharry, Assistant Manager and Lisa Donati, Director, Gie It Laldy, presented by Martin Smith, Managing Director, Beam Digital and Design
www.glasgowchamberofcommerce.com 31 The GBAs
all massively ingrained in the business. Awards 2019. Each award means a Association, and is an advisor to the UK We’ve worked in mysterious ways for lot to of us but winning Royal Bank of Board of Trade. 18 years, throwing parties and creating Scotland’s Most Outstanding Business in Mr Curle’s stewardship of Edrington artist studios and stuff no-one knows us a field of fantastic and highly impressive transformed the business from a for, but everyone thinks we’ve only been businesses is a crowning achievement successful Scotch Whisky producer around for a few years. We’ve worked so for Allied Vehicles Group so I’d like to employing 900 people, to a leading hard in the arts and theatre industries thank our employees, without whom premium spirits brand building and managed to create and build a lot this wouldn’t be possible. I’d also like to company with 3000 employees. In over time. We have a lot more depth thank the Scottish Government, Scottish that period, The Macallan became than people know us for,’’ said Meryl Enterprise and Glasgow City Council the world’s most valuable single malt, Gilbert, Commercial Manager, SWG3. for their incredible support over the sitting at the top of a portfolio including years,” said Gerry Facenna, Owner, Allied Highland Park, The Glenrothes and The Vehicles Group. Famous Grouse. Finalists Battlefield Rest; Eusebi Deli; During Mr Curle’s 15 years at the helm, Loganair; Scottish Ballet and The Edrington invested and developed a SSE Hydro Glasgow Chamber of Commerce worldwide sales and distribution network Award for Lifetime Achievement of joint venture companies in Asia, the Americas, Europe, the Middle East, Africa Royal Bank of Scotland Award Winner and the Dominican Republic. Earlier this for Most Outstanding Business Ian Curle year he congratulated his team on the Ian Curle, former CEO of Edrington, the opening of the new distillery and brand international premium spirits company home of The Macallan in Speyside. He was based in Glasgow, was recognised with also instrumental in bringing the main the Glasgow Chamber of Commerce executive offices back to central Glasgow. Award for Lifetime Achievement. Ian’s In responding to the award, Ian Curle colleague Graham Hutcheon collected said: “It was a great honour to receive the award on his behalf. this award from Glasgow Chamber The audience heard that Ian Curle of Commerce, and it came as a real Winner: Cameron Facenna, Manager, Allied joined the business in 1986 through surprise. I would like to thank my former Vehicles Group, presented by Alastair Edrington’s subsidiary Lang Brothers, colleagues in Edrington around the McLean, Director, Commercial Banking, working in the finance department and world and in the wider Scotch Whisky Royal Bank of Scotland becoming Group Operations Director in sector for helping me to enjoy a long 1997 before succeeding Sir Ian Good as and fulfilling career in this wonderful Chief Executive in 2004. He retired global industry.” Winner in March 2019 after 15 years in the Allied Vehicles Group role. He has been Chairman of the “It is a huge honour to have won three North British Distillery since 2002, is a All Glasgow Business Awards 2019 pictures trophies at The Glasgow Business former Chairman of the Scotch Whisky courtesy of Great Scot Photography
Graham Hutcheon collected the Glasgow Chamber of Commerce Award for Lifetime Achievement on behalf of Ian Curle, presented by Jim McHarg, President, Glasgow Chamber of Commerce
32 www.glasgowchamberofcommerce.com Susan Aitken, Leader, Glasgow City Council
Fred MacAulay, Host
Stuart Patrick, Chief Executive, Glasgow Chamber of Commerce
Jim McHarg, President, Glasgow Chamber of Commerce
Charity Prize Draw
Our thanks go to the following companies who provided prizes for the Prize Draw:
15 tickets to attend the Glasgow VIP experience for four people in Tigers Speedway Glasgow Airport’s new Lomond Lounge Donated by Allied Vehicles Group Donated by Glasgow Airport
One year’s supply of coffee Overnight stay including breakfast in Donated by Dear Green Coffee Roasters a penthouse suite and a three-course dinner in La Bonne Auberge Brasserie Dinner for two with overnight stay at Donated by Holiday Inn Glasgow DoubleTree by Hilton Glasgow Central Theatreland Donated by DoubleTree by Hilton Glasgow Central Afternoon Tea for two with a glass of fizz at Marco Pierre White Bar & Grill Annual Network Pass for free travel across Donated by Hotel Indigo the entire Glasgow/Lanarkshire network Donated by First Bus (Scotland) Two return flights on the Loganair network Donated by Loganair
www.glasgowchamberofcommerce.com 33 The GBAs
Alastair McLean, Director, Commercial Banking, Royal Bank of Scotland Royal Bank of Scotland Royal Bank of Scotland is delighted to be a key partner and, for the third consecutive year, main sponsor of The Glasgow Business Awards 2019.
lasgow is a hive of business activity and these equipped and future proofed in areas such as making tax awards offer an excellent opportunity to digital or the increase in cashless payments. They’re also a celebrate the skill, talent and diversity which perfect opportunity to bring local entrepreneurs together. exists in this city, and showcase the ecosystem Scotland is our home and we are 100% committed to Gand support which helps businesses here thrive. its prosperity. Our country needs a business community Glasgow has changed significantly since it earned that is vibrant, innovative, and can cope with and its Workshop title, but its qualities have not. It remains indeed lead positive change. We need a stream of new resourceful, insightful and driven, with a hunger to be entrepreneurs with new ideas and I want the Royal Bank fit for the future. Royal Bank of Scotland is also different to continue to be a major part of helping businesses to to the bank it was two centuries ago. thrive in the future. However, our commitment to helping drive enterprise We have been doing business in Glasgow for over 240 and serve customers well remains intact. years and therefore value enormously our relationship We recognise that business owners today are looking with Glasgow Chamber of Commerce and its members. for more than a provider of financial services. They want This relationship brings opportunity to nourish and a bank that understands their business as well as they deepen networks and work cohesively to develop tools do, one that’s simple to deal with and helps them make and supports to match ever-changing business needs. the right connections, so they can concentrate on what’s Whatever the next chapter in digital disruption looks like, important to them. we remain committed to helping Glasgow’s business Technological advances and disruption are all around community at the heart of what is to come. us and moving at pace. Each and every day we hear And we’ll continue to be inspired by the many about the latest advancement in technology impacting outstanding, entrepreneurial and creative stories on how we live and how we do business. The financial we’ve heard about through these Awards. services sector is also going through significant digital Congratulations to all the entrants, finalists and winners disruption and we can see that in the pace at which our – proud ambassadors for business in Glasgow. customers are shifting from physical ways of banking to digital, which is increasing exponentially. Providing alternative ways for our customers to access services is the right response to this rapid change. As part of our Boost Your Business programme, we have a team of Business Growth Enablers who run free local events covering a range of relevant small business issues. These events can help make sure businesses are
34 www.glasgowchamberofcommerce.com Feature
The arrival of the fintech movement Fintechs are making their mark in Scotland
f you thought ‘fintech’ was just about Stephen explained: “Scotland is financial services, then Stephen recognised for having a strong financial Ingledew wants you to think again. services sector, entrepreneurial tech He says it’s more than just a sector… companies and universities with a good it’s a movement and is an integral reputation for commercialisation. So Ipart of the fourth industrial revolution our role at FinTech Scotland is all about which is rapidly changing every aspect bringing these communities together, of our lives. as well as encouraging the right As Chief Executive of FinTech Scotland, regulatory and support environment Stephen has witnessed the rapid and talent pipeline to help create a expansion of this movement, which has world-leading fintech hub. grown from 26 fintech firms when he “Fintech is all about starting with took over the position at the beginning the human-need first, rather than of 2018 to more than 112 when he helped the technology and that’s why this organise the three-week Fintech Festival, approach has a wider role to play to which took place in October at venues improve transactions in society as a across the country. whole. In fact, we say that fintech is far FinTech Scotland was established too important to leave it to the financial jointly by the financial services sector, services industry alone.” Stephen Ingledew receiving academia and the Scottish Government Long before the term was coined, his Evangelist of the Year to lead the development of fintech in Scotland was building it’s own fintech award at the Scottish Financial a new collaboration initiative to benefit expertise in the area of payments with a Technology Awards businesses, consumers, communities cluster of entrepreneurial companies in and the economy. the Fife region pioneering digital payment
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For the next generation of facilities management, look Brian O’Reilly, Managing Director of Glasgow LED to your lighting tech company EGG Lighting HAVE you ever bought a new phone, only to be the case. Much like its to find the newest version announced a better-known cousin Moore’s week later? It can be difficult to decide Law from the IT field, a model the best time to upgrade when you know called Haitz’s Law projects the rapid that a technology is always improving. But increase in LED efficiency over time. now facilities managers have one less EGG Lighting, the Innovation in decision to worry about, because this year’s Business award winner has designed in winner of The Glasgow Business Award for a route for repair, and the accompanying is providing a platform of complementary Innovation in Business, EGG Lighting, is set business model has been independently offerings – product, service, digital IoT to provide upgradeable LED lighting to verified by the Wood Group. The evidence platform, and business model. Brian businesses throughout Scotland. is that EGG’s upgrades will pay for O’Reilly explains: “As our world becomes When LEDs started to replace traditional themselves with the energy savings more complex, we need more integrated incandescent bulbs, companies’ energy bills generated, as predicted by Haitz’s Law. This systems”. It is this sort of cross-disciplinary plummeted. But due to the longevity of LEDs, will help reduce both energy and material insight and co-operation which is key to they do not typically come with replaceable waste in the LED industry. making Glasgow businesses flourish in the lightbulbs, and a company may lock Now, a new wave of savings is on years to come. themselves into 10 to 20 years without being the horizon. With the advent of digital able to benefit from another upgrade. integration, EGG Lighting unveiled its Managing Director at EGG Lighting, Brian Internet of Things (IoT) enabled lighting in www.egglighting.com | 0141 416 2624 | O’Reilly, explains that this does not need its application for the GBAs. EGG Lighting [email protected]
www.glasgowchamberofcommerce.com 35 Feature
Stephen Ingeldew speaking at the DIGIT Summit during the three-week Fintech Festival
and transfer systems in the 1970s. This great opportunities to be creative.” the tech developed and AI which is used has since developed into a world-leading Glasgow is home to a wide range of will have wider applications in other areas fintech cluster hosting several multinational fintechs, such as Castlight Financial and where customers go through an acquisition companies such as the Ingenico Group Soar. Castlight Financial, part of Experian or where data is used to understand the and attracting new entrants to set up in and one of the UK’s leading open banking customer better.” Scotland, such as Renovite, a leading-edge technology companies, has created a Soar is another Glasgow-based fintech payment technology company based in powerful customer affordability tool that specialises in providing mobile apps, California and India which established a which allows lenders and advisers to more internet banking and an advisor hub for development centre last year. accurately assess their clients’ affordability credit unions. The 18-strong company, set And it’s not just in payments that fintechs at the touch of a button. up in 2017 by the award-winning Scottish are making their mark in Scotland, but Martin Leonard, Castlight Financial’s entrepreneur, Andrew Duncan, currently across all aspects of financial services, such Chief Commercial Officer, explained: “Our has 10 customers, including Glasgow as banking, insurance, asset management, mission is to ‘Create a safer financial world’ Credit Union, the UK’s largest credit union. pensions, insurance and savings, using through customer affordability. Rather It was recently awarded a £450,000 grant different types of technologies from artificial than just using credit rating and generic from Scottish Enterprise and £75,000 intelligence and block chain to cloud affordability data, our technology shines a from Scottish Edge for research and platforms and data analytics. light into the customer’s bank account to development and Soar plans to expand The advent of Open Banking by the see their true financial position – not just its offering to other ethical financial Competition and Markets Authority in their income but exactly how they spend organisations such as Community the UK in January 2018 was designed to their money – to help support the lender’s Development Finance Institutions and generate more innovation and competition decision-making processes.” building societies. in the market and open the door for He believes that smaller entrepreneurial Soar Marketing Manager Laura fintechs to use a range of technologies to fintechs are thriving because their innovation, Hillhouse said: “There is a lot of support help financial services companies give their ‘fail fast, learn quickly’ ethos and speed to for entrepreneurial fintechs in Scotland customers a better user experience. market leaves them in a better position to see and through organisations like FinTech Stephen said: “There has been a big the gaps in the market and adapt more easily Scotland there are good opportunities for explosion in data that can be used by to the requirements of customers. networking and collaboration. For us it’s organisations and individuals in recent Looking to the future, Martin added: more about partnership than competition, years and the application of fintech can “I think we are at a point where regulation and in the future we are going to see much make the best use of this data, to deliver will start to understand that some of the more collaboration between fintechs. better outcomes for both the businesses data and products that fintechs produce “We may be experts in our field but if to operate and in the way in which should be adopted as common practice. we are going to serve our market properly consumers engage with their money. For example, using open banking for we will need to partner with others who The advent of open banking and the customer income and expenditure is much may have the special skills we need in ability of big financial services companies more accurate than using ONS statistics or the future. So meeting other fintechs and to share their data with innovative customers trying to remember what they talking about what is happening in the technology companies have enabled spend. With these shifts in understanding market is important for the development fintech to generate new opportunities for and support from the regulator, fintechs will of the industry.” these businesses. It’s when people come have a greater platform in which to grow. Stephen endorsed this inclusive together to share their insights that you get “In terms of wider markets, I think a lot of approach: “The fintech ethos is all about co-creation and that’s the type of collaboration we want to encourage across Scotland so that we will soon be recognised as a major international fintech hub. “It’s all about the creative use of We are going to see much more technologies to meet and address human needs and challenges. It’s a really exciting collaboration between fintechs” area which is not just new to Scotland, it’s new to the world too.”
36 www.glasgowchamberofcommerce.com Middle image: Martin Leonard, CEO of Castlight FInancial
Right image: The Soar team celebrates its Best New Entrant and Social Impact awards at the Scottish Financial Technology Awards
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www.glasgowchamberofcommerce.com 39 Feature
Grow your own way
Recognising and avoiding the risks associated with growth is vital if you are developing your SME into a prosperous business
ne thing is certain about review the risks you face and develop will adapt. Even if you have a leading- your business – it’s a one-off. contingency plans. edge product or service, others can That means the challenges imitate and improve. And don’t assume you face as it grows are Focus on finance that customers will stay loyal. If they find unique. In addition, there It’s probably trite to say, but every business alternative sources who provide a better Owill be problems and opportunities that must control cash flow. When you’re deal, they will take advantage of that. are governed by timing as much as the expanding it’s even more important. As any product or service ages, there’s character of your company; what worked Making the best use of your finances is a squeeze on sales growth and profit six months ago may no longer be the key in business planning and when you’re margins. Knowing where your products or best approach. considering new opportunities. You might services are in their lifecycle will help you That’s why recognising and avoiding the need to forego promising opportunities work out how to maximise profitability. risks associated with growth is vital if your if following them up would see your core Similarly, you must keep innovating to business is to prosper. You must make business starved of funds. create new products and services that sure the moves you undertake today don’t Carefully control your working capital refresh your offer. create unnecessary problems in the future. and you should be able to maximise your There’s a wide range of information Here are a few of the issues that can free cash flow. At the same time exercise available – from government departments, affect growing businesses, and ideas on tight control of overdue debts and efficient in newspapers and magazines, and online how they can be mitigated. credit management. And you may want – that can give useful details on market to think about raising financing against conditions and trends. Plan ahead trade debts. Even more valuable is your own Markets are constantly changing and Among the factors that become experience and knowledge. Use your evolving, and that state of flux needs to be increasingly important as businesses understanding to create a picture of reflected in your business plan. grow are good stock control and what customers want, how they behave Adapt your strategy as your company effective supplier management. You and the most effective marketing grows. It may be that your focus changes need to minimise the chances of holding solutions. Talk to key customers, from winning new clients to developing obsolete stock. To avoid this you can suppliers and other business associates. profitable relationships and optimising work with suppliers to reduce delivery Ask your staff to share their insights to growth with your existing customer base. cycles, or switch to those who offer just- customers and the marketplace. Use IT Growth doesn’t need to be achieved in-time delivery. systems to share and analyse important by following the same business model. In any event, planning ahead will information such as customers’ You can consider options such as help you anticipate your financing purchasing behaviour and preferences. outsourcing or franchising that might requirements and make sure any And if you’re developing a new provide better opportunities. necessary funding is in place. product or service, carry out research to There are dangers in being gung-ho test customer reaction and other critical about new opportunities. You must always Stay market savvy factors before launch. ask if the avenues that have opened up Market conditions are always changing suit your strengths and vision of where and you need to reflect this in your market Prioritise structures to solve problems you want your business to go. research. If not, you could make decisions As your business grows, it’s important to Remember, too, that every new on out-of-date information, and risk failure. leave behind any management approach development brings risks. Regularly If your firm is successful, competitors that focuses on constant troubleshooting. There will always be short-term crises that appear urgent, but, in truth, they may not matter as much as other things you could be doing. For example, if you spend time soothing an irate customer you’ll Use your understanding to create a picture protect one relationship. But, focus on recruiting a talented salesperson and you of what customers want, how they behave could be ensuring significant future sales. A good way to understand what you need to prioritise is to identify what’s and the most effective marketing solutions” driving your growth. Take a disciplined approach to
40 www.glasgowchamberofcommerce.com Take care of the essentials
ANDREW DICKSON, FUND MANAGER AT BUSINESS LOANS SCOTLAND: “My advice would be to think deeply about the essentials – what business are you in, what’s your product or service, who are your customers, is there a market and a gap in management where you focus on and attitudes needed to lead growth. that market that you can exploit, what price developing your management team, Growing your business means should you set? leading employees and building your delegating properly, trusting your “In addition, you need to consider business strategy. Rather than responding management team and giving up day- whether you have the capacity to increase to each difficulty as a one-off, develop to-day control of every detail. Excessive supply and production. Do you have the systems and structures that make interference can stifle creativity and people and the skills, resources and funding problems easier to handle in the future. motivation in an organisation. you need for growth? And, as the business becomes more “When it comes to finance you should Invest in information systems complex, you need time management explore how far your bank will support you Information is the lifeblood of most skills and the ability to focus on what’s with overdraft facilities, invoice finance, term modern businesses. And companies important. You may even need to bring loans and so on. An organisation like ours produce lots of it, from financial records to in outsiders to help. For example, you would come in if there’s a gap in the overall customer interactions, employee details, can hand responsibility for particular funding package, in other words when the regulatory requirements and so on. You areas to specialists, or appoint a business has exhausted traditional routes and need the right systems to keep track of, non-executive director. the directors have put in as much as they can. and effectively use, these stacks of data. This isn’t easy for most entrepreneurs. “As far as general advice is concerned there Although you can delegate different They can find it hard to take advice, are several places you can turn to. Business responsibilities as your business grows, especially if it’s at odds with their Gateway offers help and support on skills, you need solid management information own instincts. But it can be vital in training, business planning and so on. Local systems to manage effectively. The larger making the most of new opportunities. authority business development teams often a business becomes, the harder it is to Entrepreneurs who know their have good skills, knowledge and expertise. make sure information is shared and limitations often make someone else Many firms seek business development different functions work well together. managing director or chairman. advice from their accountant first. And larger In a small business with two or three growing businesses can get tailor-made employees, informality is inevitable. Embrace change support from Scottish Enterprise. However, as you grow, documentation, It’s easy to fall into the trap of assuming “There’s a simple motto – fail to plan and policies and procedures become more that, because you’ve enjoyed success in plan to fail; make sure you have the right important. You need to instigate proper the past, it’s guaranteed in the future. people in your business who have the right contracts, clear terms and conditions, When you regularly revisit and update range of complementary skills, and make sure effective employment procedures and your business plan it’s a great way of everyone – owner, management, staff and any so on. reminding yourself of changing market shareholders – knows what the objectives are. You can use established management conditions and your need to respond. “You need a well thought-out and well- standards to introduce best practice. This could include engaging suppliers written plan. Adopting quality control systems will who’ll grow with you and meet your new “Ultimately you can lose your business if help you make improvements and help priorities; renegotiating contracts to take you don’t do your homework and carry out persuade larger customers that your firm account of increased volume; training thorough research. can be relied on. and developing employees; keeping up “Remember, don’t bury your The right systems will provide short to date with new technologies. head in the sand. Surround and long-term benefits. For one thing, Fully commit to your strategy, even yourself with the right people, you’ll have more effective operations. And if you feel out of your comfort zone. listen and take advice. To stay if you ever sell the business, having well- You may have to take tough decisions ahead of the competition run, efficient systems will bolster its value. such as making employees redundant you need to understand or switching business from suppliers what they’re doing. You know Don’t fear delegation who have become friends. However, you your business, but you need The abilities that help you launch a could put your business at a dangerous to think carefully about how business are not the same as those needed disadvantage if you don’t make the you can add value and make to help it grow. Though entrepreneurs necessary decisions. sure that you continue to create and grow new businesses In any event, remember that it’s your differentiate your sometimes they can hold them back. unique business and you know it best. Take product or service.” The trick is to make sure you accurately a considered, thoughtful and determined assess your own abilities. It might be that approach and you’ll reduce or eliminate you’d benefit from training in the skills any uncomfortable growing pains.
www.glasgowchamberofcommerce.com 41 The Pitch
What makes us special...
AS HOMES (Scotland) Ltd is a family- Home Group in Pollokshields; 49 new homes The company also builds homes for private run, Glasgow-based housebuilder which in Arden for Glen Oaks Housing Association sale under its Briar Homes subsidiary. Its first specialises in building social housing for local – due to open in 2020 – and a new cycle- development, at Broomhouse on the eastern authorities and housing associations across friendly development for Southside Housing edge of Glasgow, is now 80 per cent sold, with Glasgow, west and central Scotland. Association, with work scheduled to begin the showhome shortlisted in the 2019 Herald Highlights include 140 new homes for next year. Property Awards. A further development by Briar Homes is set to begin at Darnley in January 2020. With over 20 years’ experience in housebuilding, the company has established a reputation for delivering quality homes and attractive streetscapes – on time and on budget. The properties are largely of timber kit construction, which means quicker build times and more energy-efficient homes. AS Homes – and Briar Homes – are committed to giving local jobs to local people on each project, pledging to employ at least 75 per cent of subcontractors from the local area.
AS Homes (Scotland) Ltd 205 St Vincent Street Glasgow G2 5QD 0141 229 1646 or [email protected] www.ashscot.co.uk
42 www.glasgowchamberofcommerce.com New Members
1825 BALFOUR BEATTY Contact: Jennifer McGlone Contact: Lauren Stewart 145 St Vincent Street Maxim 7 Owner Co-Founder Glasgow G2 5JF Maxim Office Park T: 01292 269909 Parklands Avenue BRIGHT SIGNALS ENTOURAGE UK E: [email protected] Eurocentral ML1 4WQ 1069 Argyle Street Studio 39 W: www.1825.com T: 01698 647500 Glasgow G3 8LZ Sir James Clark Building Financial planning and E: kirsten.sadler@ T: 0141 248 2444 Abbey Mill Business Centre private client management. balfourbeatty.com E: [email protected] Paisley PA1 1TJ No of Employees: 251+ W: www.balfourbeatty.com W: www.brightsignals.co.uk T: 0141 887 6181 Contact: Peter Leonard International infrastructure Digital agency, which is E: [email protected] Director group, creating creatively led, and social W: www.entourageuk.com infrastructure, supporting media centred. Event management services. 4C DESIGN LTD communities and enabling No of Employees: 11-50 No of Employees: 1-10 R13, 100 Borron Street growth. Contact: Grant Gibson Contact: Linzi Harvey Glasgow G4 9XG No of Employees: 251+ Deputy Managing Director Director T: 0141 572 3141 Contact: Kirsten Sadler E: [email protected] Business Engagement CITA SMART SOLUTIONS EUROSTICK W: www.4cdesign.co.uk Manager 52 Deerdykes View 13 Carlyle Avenue Product design and Cumbernauld Hillington Industrial Estate engineering consultancy. BLUE PARROT Glasgow G68 9HN Glasgow G52 4XX No of Employees: 1-10 EVENTS GROUP T: 0800 122 4872 T: 0141 411 8228 Contact: Susie Ranford 36-40 Wilson Place E: [email protected] E: [email protected] Managing Director Nerston Industrial Estate W: www.cita-solutions. W: www.eurostick.biz East Kilbride G74 4QD co.uk Design, manufacture and 5PM LTD T: 01355 521325 Manufacture of electronic supply of an extensive Centrum Centre E: greg.anderson@ security systems, with a range of souvenir and gift 38 Queen Street blueparrotcompany.com focus on high end CCTV products. Glasgow G1 3DX W: www.blueparrotevents based solutions, facial No of Employees: 11-50 T: 0141 204 7841 group.co.uk recognition, thermal Contact: Chris Terris E: stephen.mcnamee@ Event services through cameras and video Head of International 5pm.co.uk technology, creativity and management systems. Business Development W: www.5pm.co.uk innovation. No of Employees: 1-10 Online restaurant No of Employees: 1-10 Contact: Ian Beattie FILAMENT PD LTD reservation service. Contact: Greg Anderson Director 18 Elliot Place No of Employees: 11-50 Managing Director Glasgow G3 8EP Contact: Stephen McNamee COMPANY SHOP GROUP T: 0141 248 7695 Sales Director BOSTON NETWORKS Wentworth Way E: [email protected] Titanium 1 Wentworth Industrial W: www.filamentpd.com ADD VISION King's Inch Place Estate Adding value by Unit 15 Braehead PA4 8WF Tankersley transforming technology Mossedge Industrial T: 0141 892 2001 Barnsley S75 3DH into amazing user Estate E: scott.mcewan@ T: 01226 747121 experiences. Linwood PA3 3HR bostonnetworks.co.uk E: keerti.baker@ No of Employees: 1-10 T: 0141 375 7841 W: www.bostonnetworks. companyshop.co.uk Contact: Gregor Aikman E: [email protected] co.uk W: www. Managing Director W: www.addvision.co Design, installation companyshopgroup.co.uk Digital signage supplier, and support of high- Commercial redistributor of GLASGOW'S GOLDEN supplying various forms performance intelligent surplus food and household GENERATION of advert and info screens building systems, fixed and products. 1/16 Red Tree controlled via cloud wireless networks and fire No of Employees: 1-10 33 Dalmarnock Road software. and security solutions. Contact: Keerti Baker Bridgeton No of Employees: 1-10 No of Employees: 51-250 Marketing Communications Glasgow G40 4LA Contact: Stuart Geddes Contact: Scott McEwan & PR Manager T: 0141 221 9924 Managing Director Chief Executive E: morag.mcintosh@ CREATIVE EAST END glasgowgg.org.uk ALZHEIMER SCOTLAND BRAW WEE EMPORIUM 200 Gallowgate W: www.glasgowgg.org.uk 160 Dundee Street 200 Gallowgate Glasgow G1 5DR Charity for the elderly, Edinburgh EH11 1DQ Glasgow G1 5DR T: 0141 552 2501 improving the quality of life T: 0131 243 1456 E: info@ E: lauren@ of older adults in Glasgow E: [email protected] braw-wee-emporium.com creativeeastend.com through a variety of support W: www.alzscot.org W: www.braw-wee- W: www.creativeeastend.com services, ranging from Specialist dementia charity. emporium.com Creative hub which provides befriending to benefits No of Employees: 251+ Scottish gift and music shop opportunities for local advice. Contact: Caroline Miller based within the creative businesses, residents and No of Employees: 11-50 Corporate Partnership hub, Creative East End. visitors to come together. Contact: Morag Mcintosh Manager No of Employees: 1-10 No of Employees: 1-10 CEO
www.glasgowchamberofcommerce.com 43 New Members
HEKER MULTIMEDIA LTD IRELAND ALLOYS LTD PULP-TEC LTD STREET SOCCER 24 Stonelaw Road Whistleberry Road Pulp Mill House SCOTLAND LTD Rutherglen Hamilton ML3 0HP Banton Mill 2 Bernard Street Glasgow G73 3TW T: 01698 822461 Banton Road Edinburgh EH6 6PU T: 0141 363 0026 E: stuart.douglas@ Banton T: 0131 554 9157 E: [email protected] ireland-alloys.co.uk Glasgow G65 0RD E: rebecca@ W: www.hekermultimedia. W: www.ireland-alloys. T: 01236 829052 streetsoccerscotland.org com co.uk E: marion.mclachlan@ W: www.streetsoccerscotland. Digital marketing, web Processor of complex pulp-tec.com org implementation, web and special alloys. W: www.paperpulpsolutions. Provision of football-themed mobile apps development. No of Employees: 11-50 co.uk training and personal No of Employees: 1-10 Contact: Stuart Douglas Production of high-quality development opportunities Contact: Ashelen McGhie Managing Director moulded pulp protective for socially disadvantaged Director packaging. groups across Scotland. JACOBS No of Employees: 1-10 No of Employees: 11-50 ICENI 95 Bothwell Street Contact: Marion McLachlan Contact: Rebecca Hook Suite 1 Glasgow G2 7HX Quality Assurance Manager Central Operations Manager The Mercantile Suites T: 0141 243 8000 53 Bothwell Street E: [email protected] REMUS UOMO TEACHMINDSET Glasgow G2 6TS W: www.jacobs.com 15 Sloefield Drive Flat 1/1 T: 0141 406 9900 Delivery of solutions by Carrickfergus 24 Hamilton Park Avenue E: gmappin@iceniprojects. applying an unrivalled depth Northern Ireland BT38 8GX Glasgow G12 8DT com and breadth of capabilities: T: 02893 327777 E: johnpaul@ W: www.iceniprojects.com industry-leading design; E: simon.anderson@ teachmindset.com Provision of specialist advice advanced sciences; digital remusuomo.com W: www.teachmindset.com in the fields of delivery, technologies; big data W: www.remusuomo.com Inspiring aspiration, boosting design, EIA management, analytics; program and Provision of design-led, educational attainment engagement, heritage, construction management formal tailoring and off-duty and supporting both planning, sustainable disciplines; operations and casuals for men. personal and professional development, townscape facilities management No of Employees: 1-10 development. and transport. services. Contact: Simon Anderson No of Employees: 1-10 No of Employees: 1-10 No of Employees: 251+ Retail Operations Manager Contact: John Paul Contact: Gary Mappin Contact: Chris Hamilton Fitzpatrick Regional Director, Planning Head of Operations, Digital RUSSELL WALKER Director Solutions, UK & Europe TRAINING INTELLIGENS CONSULTING 12 Trafalgar Court THE DRINK CABINET 4 Chapelton Gardens LENDINGCROWD Dullatur 15 East Campbell Street Bearsden Edinburgh Alternative Glasgow G68 0AE Glasgow G1 5DT Glasgow G61 2DH Finance T: 07776 151439 T: 07714 340231 T: 07912 212241 23 Manor Place E: russell. E: lauren@thedrinkcabinet. E: [email protected] West End russellwalkertraining.com co.uk W: www.linkedin.com Edinburgh EH3 7DX W: www. W: www.thedrinkcabinet. /in/iqbalbedi T: 0131 564 1600 russellwalkertraining.com co.uk Telecoms advisor to public E: darren.carins@ Training in presentation skills Creative agency, specialising and private sector clients. lendingcrowd.com and public speaking. in the beverage industry, No of Employees: 1-10 W: www.lendingcrowd.com No of Employees: 1-10 offering an extensive list of Contact: Iqbal Bedi Loan business connecting Contact: Russell Walker services to clients looking to Director SMEs seeking loan finance Principal Trainer conceive, develop, assist or with investors looking for redirect their brand. INTERACTIVE WEALTH attractive returns. SDMT LIMITED No of Employees: 11-50 MANAGEMENT LTD No of Employees: 11-50 South Oaks Main Road Contact: Lauren Stewart 1st Floor Contact: Darren Cairns Cardross Managing Director 29 Park Circus Chief Marketing Officer Dumbarton G82 5JY Glasgow G3 6AP T: 0141 530 9470 T: 0141 354 7955 OKULICZ RENEWABLE E: [email protected] E: info@interactivewealth. ENERGY W: www.sdmt.co.uk co.uk 214 Kennedy Street Design and manufacture of W: www.interactivewealth. Foundry Courtyard electronic systems to detect co.uk Glasgow G4 0DB and prevent failure of key Wealth management and T: 07821 600283 components in high voltage financial planning. E: [email protected] power systems. No of Employees: 1-10 W: www.linkedin.com No of Employees: 1-10 Contact: Neil Ross /in/tokulicz Contact: Robert A Brinzer Paraplanner Installation of solar PVs and Chief Executive Officer other renewables in African developing countries. No of Employees: 1-10 Contact: Tomasz Okulicz Managing Director
44 www.glasgowchamberofcommerce.com THE IVY BUCHANAN No of Employees: 1-10 WORD UP STREET Contact: Richard Bruce COMMUNICATIONS 106 Buchanan Street Area Sales Manager 10 Verona Avenue Glasgow G1 2NB Glasgow G14 9DZ T: 0141 378 1200 TURNER & TOWNSEND T: 0141 255 0767 E: katie.snow@theivy- 2nd Floor E: [email protected] collection.com 33 Bothwell Street W: www.wordupscot.co.uk W: www.theivyglasgow.com Glasgow G2 6NL Provision of communications All-day British brasserie with T: 0141 221 0558 and media advisory services, an all-encompassing menu, E: andy.outram@turntown. training and copywriting. serving modern British co.uk No of Employees: 1-10 and international classics, W: www.turnerand Contact: Mairi Damer situated across two floors townsend.com Chief Wordsmith with a large bar and private Independent professional dining room. services company XPAND UK LTD No of Employees: 251+ specialising in programme Ceol Na Mara Contact: Katie Snow management, project Cromlech Road Marketing Manager management, cost Sandbank management and consulting Argyll PA23 8QH TRAVELEADS across the real estate, T: 0044 1369 702224 39 George Street infrastructure and natural E: [email protected] Edinburgh EH2 2HN resources sectors. W: www.xpand.eu/uk T: 07720 967779 No of Employees: 251+ Strategy development, E: [email protected] Contact: Andy Outram leadership training, team W: www.traveleads.co.uk Director development and coaching. Provision of professional, No of Employees: 1-10 friendly and impartial travel Contact: Michaela Kast solutions. Managing Partner
Earn rewards by promoting Chamber membership
GLASGOW CHAMBER OF COMMERCE Earn special Member Get Member continue to be members. is on a mission to continue to grow £30 vouchers which you can spend If you have any questions or the number of companies you – our in restaurants, bars and retail outlets comments please email: membership@ members – can engage with through which are members of Glasgow glasgowchamberofcommerce.com and networking in order to make meaningful Chamber if your lead converts to let us know what you think. We’re keen business connections. membership. Please send your referral to hear from you and to start rewarding Some businesses are undoubtedly contacts' names, telephone numbers members who can successfully refer facing major uncertainties and and email addresses to membership@ contacts to Glasgow Chamber. challenges in the market at the moment glasgowchamberofcommerce.com and we feel that the Chamber can We will also continue to celebrate demonstrate strong leadership and bind new members on social media and run companies together during such times campaigns to reach new audiences, and help them to overcome issues and highlighting the benefits of membership assist them to flourish and seize new at both Essential and Partner level. opportunities for growth and success. Keep your eyes peeled on www. Please contact us if you know glasgowchamberofcommerce.com for businesses that might be interested in more details, stories and case studies joining the Chamber and benefitting by from new and more established connecting for growth and success. members as to why they have joined or
www.glasgowchamberofcommerce.com 45 Contacts
CHIEF EXECUTIVE MEMBERSHIP EXECUTIVES SENIOR PROGRAMME MANAGER Stuart Patrick - 0141 204 8317 Sarah Heaney - 0141 204 8348 DYW GLASGOW stuart.patrick@ sarah.heaney@ Shona MacPherson - 0141 204 8364 glasgowchamberofcommerce.com glasgowchamberofcommerce.com shona.macpherson@ Robert Menzies - 0141 204 8331 glasgowchamberofcommerce.com DEPUTY CHIEF EXECUTIVE robert.menzies@ Richard Muir - 0141 204 8326 glasgowchamberofcommerce.com PROGRAMME MANAGERS richard.muir@ DYW GLASGOW glasgowchamberofcommerce.com EVENTS AND PROFESSIONAL Nicholas Carroll - 0141 204 8367 DEVELOPMENT EXECUTIVE nicholas.carroll@ SENIOR DIRECTOR Jennifer McLeod - 0141 204 8349 glasgowchamberofcommerce.com Alison McRae - 0141 204 8339 jennifer.mcleod@ Juliet Dempster - 0141 204 8336 alison.mcrae@ glasgowchamberofcommerce.com juliet.dempster@ glasgowchamberofcommerce.com glasgowchamberofcommerce.com DIGITAL CONTENT LEAD BUSINESS SERVICE MANAGER Rachel Grant - 0141 204 2121 PROJECT CO-ORDINATOR Alison Coia - 0141 204 8317 rachel.grant@ DYW GLASGOW alison.coia@ glasgowchamberofcommerce.com Nicola McGowan - 0141 204 8363 glasgowchamberofcommerce.com nicola.mcgowan@ SENIOR INTERNATIONAL glasgowchamberofcommerce.com COMMERCIAL DIRECTOR CERTIFICATION EXECUTIVES Susan McKay - 0141 204 8347 Yasmin Akram - 0141 204 8330 CIRCULAR GLASGOW SENIOR susan.mckay@ yasmin.akram@ PROJECT MANAGER glasgowchamberofcommerce.com glasgowchamberofcommerce.com Rebecca Ricketts - 0141 204 8358 Michael Fernie - 0141 204 8378 rebecca.ricketts@ MARKETING AND COMMUNICATIONS michael.fernie@ glasgowchamberofcommerce.com MANAGER glasgowchamberofcommerce.com Anne Marie Hughes - 0141 204 8325 CIRCULAR GLASGOW PROJECT annemarie.hughes@ INTERNATIONAL CERTIFICATION MANAGER glasgowchamberofcommerce.com EXECUTIVES Cheryl McCulloch - 0141 204 8339 Rebecca Graham - 0141 204 8365 cheryl.mcculloch@ EVENTS AND PROFESSIONAL rebecca.graham@ glasgowchamberofcommerce.com DEVELOPMENT MANAGER glasgowchamberofcommerce.com Alan Busby - 0141 204 8323 Emma Gravestock - 0141 204 8314 CIRCULAR GLASGOW PROJECT AND alan.busby@ emma.gravestock@ COMMUNICATIONS EXECUTIVE glasgowchamberofcommerce.com glasgowchamberofcommerce.com Lisa McConnell - 0141 204 8356 Amy McSwiggan - 0141 204 8381 lisa.mcconnell@ FINANCE MANAGER amy.mcswiggan@ glasgowchamberofcommerce.com Audrey Hamilton - 0141 204 8334 glasgowchamberofcommerce.com audrey.hamilton@ Ettore Viscontini - 0141 204 8346 PROJECT ASSOCIATE glasgowchamberofcommerce.com ettore.viscontini@ Sophie Milne - 0141 204 8362 glasgowchamberofcommerce.com sophie.milne@ INTERNATIONAL TRADE glasgowchamberofcommerce.com DEVELOPMENT MANAGER INTERNATIONAL CERTIFICATION Elaine Rodger - 0141 204 8332 ADMINISTRATION ASSISTANT RECEPTIONISTS elaine.rodger@ Soniya Kooner – 0141 204 2121 Dawn Chalmers (Mon-Wed) and Sandra glasgowchamberofcommerce.com soniya.kooner@ Barrie (Thu-Fri) - 0141 204 2121 glasgowchamberofcommerce.com dawn.chalmers@ INTERNATIONAL CERTIFICATION glasgowchamberofcommerce.com MANAGER FINANCE ASSISTANT sandra.barrie@ Catherine Bryson - 0141 204 8390 Liz Mason - 0141 204 8329 glasgowchamberofcommerce.com cathy.bryson@ liz.mason@ reception@glasgowchamberofcommerce. glasgowchamberofcommerce.com glasgowchamberofcommerce.com com 30 George Square, Glasgow G2 1EQ SENIOR BUSINESS DEVELOPMENT PROGRAMME DIRECTOR 0141 204 2121 MANAGER DYW GLASGOW chamber@glasgowchamberofcommerce. Mhairi Duncan – 0141 204 8347 Dr Nicola Crawford - 0141 204 8338 com mhairi.duncan@ nicola.crawford@ www.glasgowchamberofcommerce.com glasgowchamberofcommerce.com glasgowchamberofcommerce.com www.dywglasgow.com www.circularglasgow.com
Glasgow Chamber would like to acknowledge our Strategic Partners, Platinum Partners and Gold Partners. Bespoke partnerships are tailored to each company’s needs. For more information please contact membership on Tel: 0141 204 8347 or Email: susan.mckay@ glasgowchamberofcommerce.com
STRATEGIC PARTNER PLATINUM PARTNERS
GOLD PARTNERS
46 www.glasgowchamberofcommerce.com