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Achieving Social Inclusion Text Text Line 2 Content Annual Report Achieving Social Inclusion Text Text line 2 Content Report from the Chair 2 Report from the Chief Executive Officer 4 Our Values & Strategic Objectives 6 Housing Strategy 7 Achieve in Review 8 Services & Programs 10 Specialist Services 10 Day Services 12 Life at Crowle Home 14 Living in the Community 16 Our Mission Employment Services 18 At Work in our Commercial Enterprises 20 Delivering on the right of people with disability to achieve a meaningful and valued life. From School to the Workplace 24 Fundraising, Marketing and Volunteers 26 Risk Management 28 Our Services & Enterprises Occupational Health and Safety 30 Community Living Services Human Resources and Training 32 Residential Services Information Technology 33 Specialist Support Services Finance Overview 34 Leaving Care Board of Directors 36 Day Services Executive & Senior Leadership Teams 38 Disability Employment Services Funders, Accreditations and Professional Associations 40 Transition to Work Our Donors and Supporters 41 Commercial Enterprises - Australian Disability Enterprises How You Can Help 42 Enclaves Staff Committed to Making a Difference 43 Complete Party Ambassador Inside Cover Vintage and Value Enterprises Contact Details Back Cover Report from the Chair Jill Macnaught I am very pleased to present the 2010 Achieve built” properties that offer the best possible the overall performance of the organisation. Australia Annual Report. facilities, specifically designed to meet the We look forward to another year of further Central to our needs of all the people we support. The strengthening our financial position. At our inaugural Annual General Meeting current planning for the relocation of the Day business in March this year, we celebrated our new On behalf of the Board I want to sincerely Services program exemplifies this. Given the name and a new Strategic Plan. Since then thank Anne Bryce and her senior leadership outdated facilities that no longer satisfactorily team for their dedicated efforts and focus on decision-making the Board of Directors has continued to focus meet the needs of the people accessing on building a strong culture of business and these services, plans are now progressing for achieving better outcomes for the people we service excellence, along with service growth the redevelopment of the Day Services along support, as well as all the committed staff who and planning is our and development. We have implemented a with the introduction of a Respite Service are so essential to the services we provide. sound governance system with ten guiding with the hope that this will be in place within The Board also wishes to acknowledge the vision of achieving principles, and achieved a strong financial the current financial year. Respite is receiving generous support of all our volunteers, position for Achieve Australia. We remain priority in our fundraising, as we honour our donors and sponsors, members and families social inclusion confident and optimistic of a great future for strategic commitment to this huge need in and many others in the community, who our organisation. the community. contribute to Achieve Australia in so many Central to our business decision-making Given the many changes occurring along ways through their services and financial and planning is our vision of achieving with decision-making that is going to impact contributions. social inclusion, as we secure the future for in varying degrees a number of the people Finally I wish to acknowledge my hardworking the people we support in a way that looks we support, the Board believed it important and committed fellow Directors, who have after individual needs, and provides choice, to gain external input via the establishment pulled together as a strong team in offering security and stability. of an Ethics and Clinical Governance Sub- their professional services and expertise for committee of the Board, chaired by Board The Board of Directors meets for a full the greater good of Achieve Australia. In Member, Dina Hayes. We are delighted to day twice a year to review the Strategic particular I would like to acknowledge Dr have the support of Professor Patricia O’Brien, Plan and the Board’s program of works. In Cecile Ferguson who retired from the Board Chair in Disability Studies at the University April, the Board with Anne Bryce, our Chief in February 2010, and was farewelled in of Sydney, who has agreed to join this Sub- Executive Officer, set a clear direction in the March. Cecile was a dedicated member of the committee, which is soon to meet for the implementation of a housing strategy, with Board who made a significant contribution to first time. a move away from rental properties and our organisation for 18 years. On behalf of the towards full ownership. This strategy has Further in this Annual Report we present our Board of Directors, I wish to thank Cecile for provided a framework for the Board, with audited financial report for 30 June 2010. her commitment to Achieve Australia and her the support of our Property Taskforce. It has Achieving our target of a break-even budget passion and belief in meeting the needs and given impetus to a move towards “purpose at the close of the financial year reflects well on rights of people with disability. 2 Achieve Australia 2010 Annual Report Achieve Australia 2010 Annual Report 3 Report from the Chief Executive Officer Anne Bryce The Achieve Australia launch of the new operating within, when benchmarked against and in the future. Our presentations have New-look executive name and brand in February was the 30 other disability service organisations, the been well received and have been met with culmination of a year of consolidation, hard results indicated that we were performing positive feedback and encouraging support. team now has a work and commitment of the executive well in areas such as mission and values, Discussion and regular contact will continue. team, management team, as well as service organisational commitment, job satisfaction and support staff. It was the first tangible and disability standards, while learning and Earlier this year, the Board of Directors made clear vision and sign of the increasing size and growth of our development for staff are areas where there a unanimous decision to become a registered organisation and us beginning to work as one is room for improvement. supporter of a National Disability Insurance focus on leadership, single entity. Although there is some way to Scheme (NDIS). We were one of the first go, I believe that we will grow stronger as an The inaugural Employee Conference held NSW disability organisations to do so. Over organisation as we place further disciplines at Sydney Olympic Park in May was one the next 12 – 18 months, we will champion the management around planning, development and reporting highlight for the year and a step in the right NDIS and will be seizing every opportunity processes. direction in addressing some of the areas for to engage Australians in the conversation, and community improvement detailed in the Survey. It was debate and discussions around the benefits The latter half of this financial year has been tremendous to have a turnout of 160 staff and of introducing the Scheme for all Australians, one of change and consolidation for our our Ambassador Duncan Armstrong added not just those with disability. business operating executive and senior management teams. rigour and enthusiasm as MC for the day. The The Disability Employment Services team The new-look executive team now has a clear Conference, which will now become an annual deserve special mention in this Report. We vision and focus on leadership, management principles event in our calendar, set the scene for our witnessed a 20% increase in new clients and community business operating principles strategic planning and development cycle. It accessing that program just months after while being cognisant at all times of the gave staff a greater sense of belonging to one the Federal Government introduced changes people we support and employees who organisation with a clear vision of achieving which removed waitlists and the cap on provide the day to day support and services. social inclusion and a deeper understanding numbers. This significant growth in that The professional skill set of the executive and of each of the organisation’s service areas. service was achieved as a direct result of senior management teams has enhanced our a small team of very dedicated staff and ability to deliver on our strategic plan. With When the Board adopted a Housing Strategy earlier this year, our strategic objective to be I thank them for their commitment and the facilitation of an external consultant, professionalism. the team has adopted a strategic planning revenue, resource and reserve secure began process for the development of business to take shape and looked more like becoming As you will read throughout this Annual plans and reporting directly aligned to our a reality. Not only would this strategy position Report, we have much to celebrate and many overall strategic direction. us in the direction of a build, own and manage great achievements to be proud of. We have our properties scenario, it became evident worked within budget constraints and as a The Board had sought some qualitative that all our current and future services would result have positioned the organisation well and quantitative feedback on how the become far more sustainable. for the future. organisation was travelling in terms of the people we support, staff and our services. In Of course, securing recurrent funding for 2011 promises to bring many opportunities April, an external organisation was engaged services and programs is critical for the for Achieve Australia. We are excited and to conduct the Voice Project Climate Survey future of the people we support.
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