Central Coast Mariners Frequently Asked Questions

Section 1: Membership

Key Timelines When / More Information 2021/22 Memberships on Sale 9th June 2021 (Exclusive Early Bird Renewal), 23rd June General Public

Membership Rollover 10th June 2021 (Opt in Period leading up to this finishes on the 6th June)

Seating allocations Note: Seating Seating allocation will take place on the week beginning the 2nd August. All allocations for new 2019/20 renewing members will be allocated back into their original seating members to take place first. All other members will then be allocated into available seating once this once their is complete. membership application is approved. Opt-Out Auto The first opt out window for Central Coast Mariners Auto Renewal will be Renewal Windows from 9th June to 31st July 2021. The second window will occur near the end of the season. The official date auto renewals will be processed for next season will be communicated during the second window for opting out.

Terms and Conditions A full copy of the Central Coast Mariners Terms and Conditions is available to view at www.ccmariners.com.au

Contacting the Central Coast Mariners Membership Team Email [email protected] Phone 02 4353 7200 from 9am to 5:00pm AEST, Monday to Friday (excluding NSW Public Holidays)

What is a Member? A member is someone who has signed up to support the Central Coast Mariners and can therefore attend matches/get benefits from the Central Coast Mariners for the duration of the season they have signed up to be a member for, depending on the category they have purchased.

What is a Supporter Member? A Supporter Member is a non-ticketed membership that can be purchased by people who are unable to make games or are unsure if they want to/can attend games at the time they are purchasing a membership.

How do I log into my account?

Primary Account Holders can visit their membership account at www.ccmariners.com.au

Forgotten your password? Simply click on the ‘Forgotten your password?’ link located next to the Password field when you visit the ‘My Account’ tab. From here you will receive an email and can change your Password

Once in your account you can update your contact details, create secondary members for your account, update payment details and view your transaction history.

Which Central Coast Mariners memberships include entry into home games? All categories except the Supporter Membership include entry into Central Coast Mariners Home Games.

What age is considered a Junior? A Member is considered a Junior when they are 16 years and under. Anyone aged 3 and under do not have to purchase a ticket if they sit on the lap of the Adult.

What is included in a Family membership? A Family Membership can include membership for two adults and up to 3 juniors (16 and under). Am I eligible to receive Concession rates? To be eligible for a concession rate, you must have and be willing to provide proof of one of the following:

- Current pension card (aged, single parent or disability) - Seniors Card - Health Care Card - War Veterans/Widows Card - Veteran Affairs Card - Asylum Seekers Concessions Card Please bring your card with you to every game you attend in case you are asked to provide proof of your concession rate.

When will seating allocations commence for the 2021-22 Season? Seating allocation will commence in the week beginning the 2nd August 2021. All 2019/20 members who renewed for the following seasons will be allocated first before other members are looked after. Members will be called when their seat is being allocated to make sure they are aware of their seat.

How can my group guarantee seat’s together? To ensure your group is seated together, Memberships should be purchased in one transaction at the time of booking. When booking seats, Members may request that a group of fellow Members to be seated together by providing the names at the time of booking. If Memberships are not purchased together, Central Coast Mariners cannot guarantee Members will be seated together.

I was a Member in 2019/20, however my seating allocation changed for 2020/21 due to COVID restrictions. What seat will I be allocated for 2021/22? All current reserved seat members who are renewing fort the 2021/22 season will be allocated their 2019/20 (pre-COVID) seating.

I am happy with my 2020/21 seating – can I request to stay in my new seat? If you wish to stay in your current seat, please contact our Membership team on [email protected] with the names of those in your party, membership numbers and best contact information.

I was a new Reserved Seat Member for the 2020/21 season – will I be able to keep my same seat for next season? Priority will be given to renewing members from the 2019/20 season Should the seats be available, you will be offered to keep the same seats. If they are not, you will be offered seating in a similar area.

Is there any social distancing in place this season? Currently there is no social distancing taking place for the upcoming season. Central Coast Mariners will keep updated on the latest guidelines from the government and APL/FA and will introduce social distancing if required throughout the season.

I have left my ticket or membership card at home, what do I do? If you have left your members pass or ticket at home you can approach the Membership Tent, located at the east entrance of the Central Coast Stadium on game days. Staff there will be able to help you gain access to the game. Alternatively, Members can log into their members account and request a digital ticket be immediately emailed to them. This digital ticket can be scanned on any mobile device and does not need to be printed.

I cannot attend one of the home games, can my friend use my pass instead? Yes, where a member is unable to attend a home game, the Member may allow another to use their membership for the game. The card will only access each game once. Concession or junior holders cannot transfer their membership onto an adult.

I have lost my membership card, what do I do? If your membership card has been lost or stolen, it must be immediately reported to Central Coast Mariners. Upon notification Central Coast Mariners will cancel the lost card and a new membership card will be issued at a cost of $5.00, payable at time of request.

If you purchased a ticket to an individual Mariners game and it becomes lost or stolen, please contact Ticketek on 132 849 or visit the Central Coast Stadium Ticketek box office.

As a Member will I have priority access to finals tickets? Yes, if Central Coast Mariners qualify for the A-League Finals Series, Members will be granted priority access to purchase tickets prior to general public sale. Members will be notified when tickets will be available for purchase. Finals tickets are managed by FFA.

What is included in my Membership pack? All members will receive a member’s pack which includes a member’s card, lanyard, and bumper stick. Members also receive a hat. Card and packs will be sent out via post to each member. Members can collect their hat at one of the first 5 home games of the 2021 season.

Any member that does not collect their final membership item at one of the first 5 home games, will have to pick up from the office HQ at Tuggerah, if no more are available to collect on match day. Any member that purchases a membership after the first 5 home games that includes a hat can discuss with the membership team on how to receive their item. Can I get an extra hat?

Yes. If you want to get an extra hat, you can purchase this for $10 per extra item. You can do this when renewing/purchasing online or over the phone with a member. You can collect the extra hat when you collect your chosen free membership hat. When will I receive my membership card? Central Coast Mariners Members should receive their membership card in September/October 2021 if the membership is purchased before the 1st of September. All memberships purchased after this will receive their cards in the following weeks from purchase.

I have opted to pay my Membership in monthly instalments, when will my account be debited? Members who purchase their Memberships through monthly instalments will be debited on the 7th of the month unless the 7th falls on a weekend or public holiday, in which case the account will be debited on the next business day. The Members account will be debited a one-off plan establishment fee of $5.00 on the date the membership is processed. Memberships purchased using Debit Success MUST be paid off in full by 30th June 2022.

Members who choose to pay their membership in instalments can contact Debit Success on 1800 148 848 for any questions regarding their payments.

Auto Renewal As per the Central Coast Mariners Membership Terms and Conditions all members agree to opting into the Auto Renewal Payment Plan, meaning that your membership will be automatically renewed, and payment will be deducted from your account each season. You can opt out of this process at any time, by visiting the ‘Manage Renewals’ tab once logged into your account. Membership Numbers

Existing members: when renewing online, ensure you log in using the details supplied to maintain your current membership number.

New members: membership numbers are automatically allocated once your membership is processed.

Section 2: Game Day

Alcohol Free Seating Bay 2 of Central Coast Stadium is the designated Alcohol-Free zone for Central Coast Mariners Home matches. Seats can be purchased into this bay through Ticketek.

ATM

There are no ATMs within Central Coast Stadium. EFTPOS facilities are available at all concession stands, however there is no cash-out option. There is an ATM located outside Central Coast Leagues Club, opposite the Eastern Entry of Central Coast Stadium on Dane Drive.

Autographs

Central Coast Mariners fans are encouraged to gather outside the player exit under the Western Stand post-match for their chance to meet players, take a photo and obtain an autograph. Please note that due to potential post-match commitments, not all players may exit through this area.

Away Game Tickets

For information on securing tickets to away matches:

Adelaide United, Roar, City, Melbourne Victory (AAMI Park), Western United, MacArthur Bulls & FC - Ticketek 132 849 or www.ticketek.com.au. Glory, Melbourne Victory (Etihad Stadium), Newcastle Jets & Western Sydney Wanderers - Ticketmaster Australia 13 61 00 or www.ticketmaster.com.au. Wellington Phoenix - Ticketmaster New Zealand www.ticketmaster.co.nz.

Please note that we also offer Away Day transport and ticket packages for NSW matches. Please contact Central Coast Mariners HQ for more information as the games approach.

Baby Change Stations

There are Baby Change stations located within the male and female bathrooms at Central Coast Stadium.

Bags/Backpacks

Please refer to the relevant Terms and Conditions of entry for more information on entry with bags and/or backpacks:

Click here to view the Terms and Conditions of entry to Central Coast Stadium.

Click here to view the A-League Terms of Admission.

Banners & Signs

Central Coast Mariners fans are encouraged to be creative and bring along banners and signs to support their team. Please note that banners and signs which display offensive or inappropriate content, or unauthorized commercial or promotional content will not be permitted in the stadium. Banner/Flag poles are to be composed or wood or plastic and cannot exceed 1.5m in length.

Oversized Banners (Sized 1000m x 1000m or larger) are required to be pre-registered with the club by contacting us at 02 4353 7200.

Bars

There are 6 bar areas located on the concourse at Central Coast Stadium, with additional mobile vendors for larger crowds. The number of Bars that are open on match day is determined by Stadium Management.

Beverages – Bottles, Cans & Outside Beverages

Alcoholic beverages, glass bottles, cans and breakable containers are not permitted to be brought into Central Coast Stadium. Unopened plastic bottled non-alcoholic beverages are permitted.

Broadcast Information

TV: All Central Coast Mariners matches are broadcast live on FOX Sports (Subscription TV). Channel 10 (free to air TV) also shows selected A-League matches. Check local guides.

Radio: Coast FM 96.3 broadcast every Central Coast Mariners match live with the A-Team Football commentary team. ABC Grandstand also takes coverage of all Central Coast Mariners games through their digital channels, with selected matches featured on 92.5 ABC Central Coast.

Cameras

Cameras or recording devices that are being used for commercial purposes are not permitted at Central Coast Stadium. For any media enquiries or opportunities, please contact Media Manager David Jordan on [email protected]

Corporate Hospitality

A range of Corporate Hospitality options are available. Contact our Hospitality team on 02 4353 7200 or email [email protected] for more information.

Disabled Services

Access for wheelchairs and people requiring special access is provided at both the Eastern and Western Entry Gates, with elevators to the concourse and mezzanine levels. Disabled seats can be booked through Ticketek for relevant fixtures by calling 1300 665 935. Those who are looking for a Membership in a Disabled seat should contact the club on 02 4353 7200 or [email protected]

Limited disabled parking is available at the stadium. If you require a disabled car parking spot, please call the Stadium Management office on (02) 4304 7600 after 11am on the Monday prior to the event you are enquiring about. If you are required to leave a message, please leave your contact phone number so your booking can be confirmed, and further details can be obtained.

Elevators

Elevators are located on either side of Central Coast Stadium, within a short walk of the Eastern and Western entry gates.

Entry Guidelines

Click here to view the Terms and Conditions of entry to Central Coast Stadium. Click here to view the A-League Terms of Admission.

First Aid

If you require medical assistance at a match, please visit a venue usher and they will direct you to the closest first aid room.

Food

Food outlets are located behind the concourses in both the eastern and western stand. Like bars, the number of open food outlets will be determined by Central Coast Stadium based on anticipated crowd numbers.

General Admission

The Navy (General Admission) western and eastern stands at Central Coast Stadium includes Bays 1 and 2 (Alcohol Free Bay), 11,12,20,21,22,23,24,25,26,27,28,29,30,44,45,46,52.

Yellow (General Admission) Northern stands at the Central Coast Stadium which include Bays 13, 14, 15, 17, 18 and 19.

Lost Property

On match days, please take any lost property including lost Membership cards to the Central Coast Stadium event office, located under the western stand. If you have lost something at the match, please call the stadium on 4304 7600 during office hours.

Merchandise

Central Coast Mariners merchandise is available at all home games from the merchandise store on the northern concourse. Merchandise is also available to buy from the Mariners Shop on www.ccmariners.com.au throughout the season.

Official Supporters Club

The Central Coast Mariners Official Supporters Club provides an officially recognized link between Central Coast Mariners fans and the club. Find out more about what the CCMOSC do and how you can join at www.ccmosc.com.au.

Parking

Disabled parking can be arranged from 11am each Monday prior to a home game by calling Central Coast Stadium on 4304 7600.

Parking at the Central Coast Leagues Club (opposite the stadium) is restricted to members of the Leagues Club on match days. For details contact 4325 9888.

Free general public parking is available at Railway Commuter car park on Showground Road.

If utilizing roadside parking, please obey all signage and be mindful of business and resident access.

Pass Outs

Pass outs are available at Central Coast Stadium via both main entry gates. Pass outs are available only until 15 minutes after halftime.

Public Transport

Rail: the nearest station to Central Coast Stadium is Gosford, approximately 500m walk from the main Eastern gates.

Bus: the nearest stop is on Mann Street opposite St George Bank.

For train and bus timetable and fare information, visit Transport Info NSW. Restrooms

Restrooms, including disabled stalls are available throughout the venue at Central Coast Stadium, on the concourses behind both the Eastern and Western Stands, as well as inside the main eastern gates.

Seating Map

To view membership seating plans for Central Coast Stadium, please click here.

Smoking

Central Coast Stadium is a non-smoking venue. Those wishing to smoke during the match must obtain a pass-out via either the eastern or western gate.

Social Media

The Central Coast Mariners have a range of social media profiles to keep you updated on the latest news and information about the club:

Facebook – www.facebook.com/ccmariners

Twitter – @CCMariners Instagram – @ccmariners

We encourage fans to tag #CCMFC in their posts.

Strollers

Central Coast Stadium has a stroller cloaking area underneath the grandstand on both sides. Please see VIPeople staff (blue jackets) upon entry to the ground.

Taxi

Local taxis can be booked by calling 131 008. Please note there are several road closures in and around Central Coast Stadium both before and after Central Coast Mariners fixtures.

Tickets

To purchase individual tickets to a Central Coast Mariners match, visit www.ticketek.com.au, call 132 849 or visit any Ticketek outlet during business hours.

Umbrellas

Umbrellas may be brought into Central Coast Stadium but should not be put up if they obstruct the view of others.

Wet Weather

While most Central Coast Mariners matches are played in fine summer conditions at Central Coast Stadium, the odd rain event may affect match-day. The club will communicate to members any changes or alterations to match days when appropriate.

Wheelchair Accessible Seating

If you require wheelchair seating to individual matches, please call Ticketek on 132 849 to secure suitable tickets at Central Coast Stadium.

For Membership seating with special requirements, please contact the Central Coast Mariners on 1300 767 442. The Mariners acknowledge the Companion Card Program and we agree to provide an admission ticket or equivalent membership for the cardholder’s companion at no charge. For more information on disabled services at Central Coast Stadium, contact the stadium directly on 4304 7600.

Yellow Army

Our active supporter group is in Bay 16 in the Northern stand and are known as the Yellow Army. The Yellow Army supporter bay is the hub for noise, banners, and flags.

This means that at some points before, during and after the match your vision may be obstructed. Supporters in this area chant, sing and stand throughout the match.

If you do not wish to take part in those activities, it is recommended that you choose your seat elsewhere in the stadium, although we fully encourage supporters to get involved!

You can find out more information by visiting the Yellow Army Facebook page – www.facebook.com/yellowarmy.net.

I have more questions regarding my Central Coast Mariners Membership, who can I contact?

If you have any more questions, please contact us via: In person – Visit us at the Mariners Centre of Excellence, Level 3 – 1 Bryant Drive, Tuggerah By Post – Send us some mail: PO Box 5244, Chittaway Bay, NSW 2261 Email – [email protected] or [email protected] Phone – Call Central Coast Mariners HQ on 02 4353 7200.