Central Coast Mariners Frequently Asked Questions
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Central Coast Mariners Frequently Asked Questions Section 1: Membership Key Timelines When / More Information 2021/22 Memberships on Sale 9th June 2021 (Exclusive Early Bird Renewal), 23rd June General Public Membership Rollover 10th June 2021 (Opt in Period leading up to this finishes on the 6th June) Seating allocations Note: Seating Seating allocation will take place on the week beginning the 2nd August. All allocations for new 2019/20 renewing members will be allocated back into their original seating members to take place first. All other members will then be allocated into available seating once this once their is complete. membership application is approved. Opt-Out Auto The first opt out window for Central Coast Mariners Auto Renewal will be Renewal Windows from 9th June to 31st July 2021. The second window will occur near the end of the season. The official date auto renewals will be processed for next season will be communicated during the second window for opting out. Terms and Conditions A full copy of the Central Coast Mariners Terms and Conditions is available to view at www.ccmariners.com.au Contacting the Central Coast Mariners Membership Team Email [email protected] Phone 02 4353 7200 from 9am to 5:00pm AEST, Monday to Friday (excluding NSW Public Holidays) What is a Member? A member is someone who has siGned up to support the Central Coast Mariners and can therefore attend matches/get benefits from the Central Coast Mariners for the duration of the season they have siGned up to be a member for, depending on the cateGory they have purchased. What is a Supporter Member? A Supporter Member is a non-ticketed membership that can be purchased by people who are unable to make Games or are unsure if they want to/can attend games at the time they are purchasing a membership. How do I log into my account? Primary Account Holders can visit their membership account at www.ccmariners.com.au Forgotten your password? Simply click on the ‘Forgotten your password?’ link located next to the Password field when you visit the ‘My Account’ tab. From here you will receive an email and can change your Password Once in your account you can update your contact details, create secondary members for your account, update payment details and view your transaction history. Which Central Coast Mariners memberships include entry into home games? All categories except the Supporter Membership include entry into Central Coast Mariners Home Games. What age is considered a Junior? A Member is considered a Junior when they are 16 years and under. Anyone aGed 3 and under do not have to purchase a ticket if they sit on the lap of the Adult. What is included in a Family membership? A Family Membership can include membership for two adults and up to 3 juniors (16 and under). Am I eligible to receive Concession rates? To be eliGible for a concession rate, you must have and be willing to provide proof of one of the followinG: - Current pension card (aged, single parent or disability) - Seniors Card - Health Care Card - War Veterans/Widows Card - Veteran Affairs Card - Asylum Seekers Concessions Card Please bring your card with you to every game you attend in case you are asked to provide proof of your concession rate. When will seating allocations commence for the 2021-22 Season? Seating allocation will commence in the week beGinning the 2nd AuGust 2021. All 2019/20 members who renewed for the followinG seasons will be allocated first before other members are looked after. Members will be called when their seat is beinG allocated to make sure they are aware of their seat. How can my group guarantee seat’s together? To ensure your Group is seated together, Memberships should be purchased in one transaction at the time of booking. When booking seats, Members may request that a Group of fellow Members to be seated together by providing the names at the time of bookinG. If Memberships are not purchased together, Central Coast Mariners cannot Guarantee Members will be seated together. I was a Member in 2019/20, however my seating allocation changed for 2020/21 due to COVID restrictions. What seat will I be allocated for 2021/22? All current reserved seat members who are renewinG fort the 2021/22 season will be allocated their 2019/20 (pre-COVID) seating. I am happy with my 2020/21 seating – can I request to stay in my new seat? If you wish to stay in your current seat, please contact our Membership team on [email protected] with the names of those in your party, membership numbers and best contact information. I was a new Reserved Seat Member for the 2020/21 season – will I be able to keep my same seat for next season? Priority will be given to renewing members from the 2019/20 season Should the seats be available, you will be offered to keep the same seats. If they are not, you will be offered seating in a similar area. Is there any social distancing in place this season? Currently there is no social distancing taking place for the upcoming season. Central Coast Mariners will keep updated on the latest Guidelines from the government and APL/FA and will introduce social distancing if required throughout the season. I have left my ticket or membership card at home, what do I do? If you have left your members pass or ticket at home you can approach the Membership Tent, located at the east entrance of the Central Coast Stadium on Game days. Staff there will be able to help you Gain access to the Game. Alternatively, Members can loG into their members account and request a digital ticket be immediately emailed to them. This digital ticket can be scanned on any mobile device and does not need to be printed. I cannot attend one of the home games, can my friend use my pass instead? Yes, where a member is unable to attend a home Game, the Member may allow another to use their membership for the Game. The card will only access each Game once. Concession or junior holders cannot transfer their membership onto an adult. I have lost my membership card, what do I do? If your membership card has been lost or stolen, it must be immediately reported to Central Coast Mariners. Upon notification Central Coast Mariners will cancel the lost card and a new membership card will be issued at a cost of $5.00, payable at time of request. If you purchased a ticket to an individual Mariners game and it becomes lost or stolen, please contact Ticketek on 132 849 or visit the Central Coast Stadium Ticketek box office. As a Member will I have priority access to finals tickets? Yes, if Central Coast Mariners qualify for the A-LeaGue Finals Series, Members will be granted priority access to purchase tickets prior to general public sale. Members will be notified when tickets will be available for purchase. Finals tickets are managed by FFA. What is included in my Membership pack? All members will receive a member’s pack which includes a member’s card, lanyard, and bumper stick. Members also receive a hat. Card and packs will be sent out via post to each member. Members can collect their hat at one of the first 5 home Games of the 2021 season. Any member that does not collect their final membership item at one of the first 5 home Games, will have to pick up from the office HQ at TugGerah, if no more are available to collect on match day. Any member that purchases a membership after the first 5 home Games that includes a hat can discuss with the membership team on how to receive their item. Can I get an extra hat? Yes. If you want to Get an extra hat, you can purchase this for $10 per extra item. You can do this when renewinG/purchasinG online or over the phone with a member. You can collect the extra hat when you collect your chosen free membership hat. When will I receive my membership card? Central Coast Mariners Members should receive their membership card in September/October 2021 if the membership is purchased before the 1st of September. All memberships purchased after this will receive their cards in the followinG weeks from purchase. I have opted to pay my Membership in monthly instalments, when will my account be debited? Members who purchase their Memberships throuGh monthly instalments will be debited on the 7th of the month unless the 7th falls on a weekend or public holiday, in which case the account will be debited on the next business day. The Members account will be debited a one-off plan establishment fee of $5.00 on the date the membership is processed. Memberships purchased using Debit Success MUST be paid off in full by 30th June 2022. Members who choose to pay their membership in instalments can contact Debit Success on 1800 148 848 for any questions regarding their payments. Auto Renewal As per the Central Coast Mariners Membership Terms and Conditions all members agree to opting into the Auto Renewal Payment Plan, meaning that your membership will be automatically renewed, and payment will be deducted from your account each season. You can opt out of this process at any time, by visiting the ‘Manage Renewals’ tab once logged into your account. Membership Numbers Existing members: when renewing online, ensure you log in using the details supplied to maintain your current membership number.