Making Connections ANNUAL REVIEW 2007-2008 University of Library Hazel McCallion Academic Learning Centre CONTENTS

From the Chief Librarian 3

Our Vision and Values 3

Refining Our New Space 4

Advancing Teaching and Learning 6 • Educating Our Students • Sharing Our Knowledge with Faculty and Peers • Developing Our Staff

Enhancing Our Services 15 • Special Projects and Initiatives • Assessing Our Services

Developing Our Collections 19

Building Relationships 20 • Reaching Out Across Campus • Reaching Out Across U of T • Reaching Out Across the City • Reaching Out Across the Globe

A Look Back: Goals for 2007-08 22

A Look Ahead: Goals for 2008-09 23 Photo: Stephen Uhraney Stephen Photo: From the Chief Librarian Our Vision and Values

This past year has been another incredible Once again, the Annual Review demon- Who We Are experience for the strates the breadth and depth of activities The U of T Mississauga Library is an Mississauga Library, our second year in that our librarians and staff are involved innovative, award-winning teaching and the Hazel McCallion Academic Learning in. We have used the talent and skill of our learning centre. Since opening in fall Centre. Students, faculty and staff continued GIS/Data Librarian Andrew Nicholson 2006 in the Hazel McCallion Academic to demonstrate their love of the library – and fourth-year geography student Akhil Learning Centre, the Library has capti- voting with their feet. Visits increased by 20 Parujanwala to spatially depict our impact vated students, faculty and visitors with per cent over the previous year, totaling over on our community – locally and beyond. its innovative design, warm interior, 1.23 million. With a student population U of T Mississauga continues to provide functionality, expert staff, and resource- of 10,500, the Centre experienced many rich opportunities for our Library to engage, and technology-rich environment. days where visits exceeded 9,000 per day. collaborate and inform the academic With an emphasis on people space over The Hazel McCallion Academic Learn- enterprise at this campus. I thank our collections space, the Library engages ing Centre also received a number of staff, my colleagues, and the adminis- users and inspires an integrated awards recognizing its architectural mer- tration for their continuing support, approach to learning. It has attracted it, highlights being the People’s Choice enthusiasm and encouragement in my lead- new opportunities as it evolves to Award for the City of Mississauga and an ership of library initiatives and services. support the academic enterprise and Innovation in Sustainable Design Award We hope you enjoy the new look and feel meet the changing needs of users. Part from the American Library Association. of the Annual Review. Please contact me or of the University of Toronto Library I had the privilege of a six month re- any member of our staff should you wish to System, the U of T Mississauga Library search leave from November 2007 to April comment, provide feedback or collaborate. supports academic excellence and 2008, and I am grateful to Ian Whyte for cultivates a sense of community on capably acting in my stead. Ian provided Kind regards, campus and within the university. strong leadership, especially in continuing to develop the library as learning centre. Our Vision Under his stewardship we received the third Leading for Learning year of funding for 24/5 service from the Student Experience Fund and additional MARY ANN MAVRINAC Our Values funding to increase quiet study. The Library • Respect also contributed to U of T Mississauga’s • Learning response to the University’s “Towards 2030” • Innovation planning process. • Service A highlight of 2007-08 was the Li Koon • Integrity Chun Finance Learning Centre project. • Building relationships Through the generous gift of Dr. and Mrs. • Creating a positive and Ronald Fook Shiu Li, the Library partnered fun environment with the Department of Management to develop the design and program for this Centre. The resulting state-of-the-art finance learning centre, located on level one, ceremonially opened in early August

Photo: Stephen Uhraney Stephen Photo: to the delight of all who attended.

MAKING CONNECTIONS 2007-2008 3 Refining Our New Space

The 2007-08 academic year marks the Library’s second year in its new space, the Hazel McCallion Academic Learning Centre. This novelty brings with it milestones, accolades, challenges and opportunities to learn and ‘fine tune’. Over this year, we remained committed to providing learning spaces that suit our students’ needs, inspire academic success and create an open, safe and collaborative environment.

4 A New Finance Learning Centre received acoustical insulation to reduce “ noise emanating from the adjacent elevator For the plan of one year, plant grains; mechanical room. for the plan of 10 years, plant trees; • Level Four Group Study Area: In for the plan of a century, plant response to feedback from our patrons, we added acoustical panels, which have [educate] people.” effectively absorbed ambient noise. We also added soft seating and privacy barriers at The Li family has followed this ancient select locations, and installed glass baffles Chinese philosophy of education for years to isolate the collaborative study area from – most recently through a gift of $800,000 the silent study area. from Dr. and Mrs. Ronald Fook Shiu Li to • Silent Study Zones: To increase quiet build a new finance learning centre in the library study space, the Library was award- Hazel McCallion Academic Learning Centre. ed $60,000 from the Student Experience Opened in August 2008, the Li Koon Fund. Chun Finance Learning Centre will for years to come enrich the learning experience Social Spaces for students studying finance, accounting, The Library café – Starbucks – opened in economics, mathematics, psychology the Fall 2007 term, providing a gathering and related disciplines. Named for Li’s space for students, staff and faculty. father, an advocate of education, this centre enables hands-on learning and provides an Sound Solutions environment that simulates future work- We enhanced the sound masking system place settings in the global business world. provided by Environmental Acoustics in the The Li Koon Chun Finance Learning Hazel McCallion Academic Learning Centre. Centre includes advanced computer hard- Now, all four levels are fully equipped with ware, sophisticated financial analysis sound masking technology to reduce ‘noise and simulation software, more than 30 carry’ and enhance the library’s paging system. workstations and the first-in-Canada eight-colour stock market ticker board displaying live data feeds from the global Accolades financial community. Faculty can now In 2007-08, the Hazel McCallion Academic integrate these resources into existing Learning Centre won the following undergraduate and graduate courses, allow- architectural and design awards: ing students to benefit from teaching and • Canada Green Building Council – learning methods previously unavailable in 2007 LEED Silver Certification U of T Mississauga classrooms. • City of Mississauga – 2007 Mississauga Urban Design Award, Award of Excellence Enhancing Our Spaces • City of Mississauga – 2007 Urban In our ongoing effort to provide quality Design Award, People’s Choice Award study spaces and build a dynamic environ- • International Interior Design Association/ ment conducive to learning, collaboration American Library Association – 2008 and creative thinking, we made the follow- Innovation in Sustainable Design Award ing enhancements to address operational • Association of Architects – and user issues: 2008 Design Excellence Award

Study Spaces In addition to these honours, Canadian Level One Study Rooms: We purchased Architect featured the Hazel McCallion new tables, installed chair rails and Academic Learning Centre as the cover repainted four study rooms. One room story of its October 2007 issue.

(L-R) Vice-President and Principal Ian Orchard, Professor Varouj Aivazian of the Depart- ment of Economics and Dr. Ronald Fook Shiu Li at the opening of the Li Koon Chun Finance Learning Centre Photo: Stephen Uhraney

5 Advancing Teaching and Learning

The U of T Mississauga Library is a dynamic teaching-learning centre on campus – one that continually aspires to promote learning among students, further faculty research and teaching, and encourage staff development.

6 Educating Our Students The Library aspires to “build upon the strong working relations with other U of T Mississauga departments in the development of innovative services to support faculty teaching and research and student success.” — Reaching Out: U of T Mississauga Library’s Academic Plan, 2004-2010

The Library plays an important role in educating U of T Mississauga students. We care about students’ academic success and strive to boost their information literacy, technological competency and critical think- ing skills. We work with faculty to provide course-specific instruction and instructional technology with an eye to strengthening the teaching and learning process. In 2007-08, the Library team engaged with students and faculty to further teach- ing and learning…

… In the Classroom We spoke to students about topics ranging from information and spatial literacy to research skills and statistical analysis, and Katrina Bolinas Photo: worked with faculty to enrich the classroom Department of English and Drama, experience. Here are some highlights: U of T Mississauga • Liaison Librarian Pam King developed Department of Anthropology, and delivered a session on research concepts U of T Mississauga and resources to students in the course, • To understand the background of pneu- Topics in Shakespeare, strengthening their monia victims whose bones they analyzed, research skills and boosting their knowl- students enrolled in the third-year course, edge of specialized digitized collections. To Laboratory Methods in Biological Anthro- complement the session, she collaborated pology, needed to recreate a picture of with the faculty member to create a life in the Golden Horseshoe between customized resource list of online indexes 1900 and 1950. Liaison Librarian Joanna and other sources for students. Szurmak (pictured at far left) created a workshop to teach students about online Department of Geography, and print archival sources and also U of T Mississauga temporarily obtained a special collection of • Recognizing that students in the first-year medical texts on pneumonia published geography course “Where on Earth?” often during this period to provide students with have difficulty understanding population primary sources on medical terminology pyramids, GIS/Data Librarian Andrew and treatment for this illness. Nicholson and Geography Professor Kathi Wilson collaborated with the Library’s Department of Biology & Department Learning Objects Team to develop an of Chemical and Physical Sciences, online learning module to provide students U of T Mississauga with experience in interpreting them. • Mindy Thuna (pictured at left), After introducing this learning object as AstraZeneca Science Liaison Librarian, an optional exercise, 96 per cent of the presented the workshop “Refining your more than 200 students in the class used Research Skills” to help students navigate it to complete their population pyramid

Photo: Stephen Uhraney Stephen Photo: the various databases at the university. evaluation assignment.

7 Department of Historical Studies, U of T Mississauga • Course instructor Andrew Graham, (pictured with a student on page 7) also the Library’s research and instructional support technician, and GIS/Data Librarian Andrew Nicholson partnered to help students bring ancient cities to life. The pair developed an assignment to introduce information and spatial literacy concepts to first-year students in Graham’s Introduction to Classical Studies course. This assignment combined the visual power of Google Earth with the evaluation and presentation of information resources, enabling students to create ‘tours’ of ancient Greek or Roman sites and present information about these civilizations.

Department of Management, U of T Mississauga • Liaison Librarian Paula Hannaford provided distance library and research instruction to students in the Master of Management & Professional Accounting and Diploma in Investigative & Forensic Accounting programs.

Department of Political Science, U of T Mississauga • Liaison Librarian Elaine Goettler led a workshop to help students in the third-year course, State Society and Regime Change in Latin America, select appropriate sources and develop effective information strategies Tanya Kenesky, part of the Library’s Research and Instructional Support team, scans the for accessing information on this region. stacks to help a student locate a book. Photo: Stephen Uhraney

Faculty of Information Studies, U of T • Sheril Hook, coordinator of instruc- … On the Web tional services, taught the graduate credit • Andrew Nicholson and Mindy Thuna FAST FACTS course, Information Literacy: Design- developed a set of online Microsoft Excel ing and Delivering Effective Information “Point of Need” tech tutorials and path- Instruction sessions: 241 Literacy Courses and Programs. finders for students needing help perform- ing specific tasks with the software. Audience Reached: Faculty of Medicine, U of T • The classroom blogging system EduB- 9,713 session participants • In collaboration with the Gerstein logger, an Instructional Courseware Science Information Centre, Mindy Thuna Development Fund project, is now available Sessions delivered to students co-taught a session on evidence-based for use by faculty and students at U of T. and faculty: 214 resources for the course “Determinants of • Rochelle Mazar, instructional technol- • Undergraduate: 178 Community Health III.” ogy liaison librarian, collaborated with • Graduate: 10 history professor Derek Williams to help • Faculty: 26 students improve and modify Wikipedia entries on Latin American Revolutions.

8 U OF T MISSISSAUGA LIBRARY Mapping for a Better Tomorrow: Librarian, Geographer and Student Zone in on Poverty in Mississauga It’s all about how you look at things. Nicholson. “I saw this project as an This is one lesson that third-year opportunity to encourage a student to student Vinhson Tran learned by work- use advanced GIS software to create maps ing on the project “Mapping for a Better that communicate his particular message. Tomorrow: Geographies of Poverty and This is really about promoting visual Prosperity in Mississauga,” as part of U literacy. I help students communicate of T Mississauga’s Research Opportunity their messages visually.” Program (ROP), which allows students And what their work showed – to collaborate with faculty on research literally – was that the area surrounding projects for course credit. the EMCHC had lower poverty but com- This project, supervised by geography parably good service coverage compared professor Kathi Wilson, responded to to the rest of the city, and that no signifi- the East Mississauga Community Health cant correlation existed between service Centre’s (EMCHC) need for a study on coverage in Mississauga and poverty. “The assignment allowed students to step the relationship between services (such “This was a great learning experience away from just a theoretical understand- as grocery stores, walk-in clinics and for me,” said Tran whose work culminated ing of ancient civilizations and offered a recreation facilities) and poverty levels in in a poster presentation at the ROP its vicinity and in Mississauga as a whole. Poster Fair in March 2008 and a report hands-on analysis, broadening my view This study required Tran to look at for the EMCHC. “I had certain of how technology can be incorporated information in a different way – in a visual expectations when I started this project, into a theoretical course. I also learned way. And this is where Andrew Nichol- and I learned that research is unpredictable. where to look for help – in terms of using son’s expertise in Geographic Informa- This experience taught me both about tion Systems (GIS) came in. Nicholson, a my research subject and about the art of the Library’s resources and relying on its GIS/Data librarian, worked one-on-one research itself.” helpful staff. The Library played an inte- with Tran, who had developed a database gral part in my ability to gather evidence of city services, to teach him about using and put it together into a cohesive and the GIS and statistical software to map (L-R) Geography Professor Kathi Wilson, information on city services and input GIS/Data Librarian Andrew Nicholson meaningful Google Earth presentation.” census information. and student Vinhson Tran teamed up — U of T Mississauga student Milan “My interest is in helping students to explore the relationship between Gocmanac (Introduction to Classical think differently about geographical services, such as walk-in clinics, and Studies) on the Google Earth class information and how they can use it poverty levels in Mississauga. to further their own education,” said Photo: Stephen Uhraney assignment

MAKING CONNECTIONS 2007-2008 9 10 Sharing Our Knowledge with Faculty and Peers The Library aspires “to work closely with U of T Mississauga faculty to enhance and promote technological competencies and teaching and learning processes using technology.” — Reaching Out: U of T Mississauga Library’s Academic Plan, 2004-2010

The U of T Mississauga Library placed a U OF T MISSISSAUGA strong emphasis in 2007-08 on creating Liaison Librarian Pam King (pictured learning opportunities for the campus and below) led a workshop at the Institute of university community – opportunities that Communication and Culture for members impacted teaching, complemented faculty of the Visual Resource Association research, enhanced information literacy (Canadian Chapter) about library resources and helped our students excel. We also available to local researchers. looked beyond the university for oppor- tunities to share knowledge and exchange Instructional Technology Liaison Librarian ideas with our peers in library and informa- Simone Laughton and Lecturer Alison tion sciences. Weir, Department of Mathematical and Computational Sciences, presented Speaking Out “Impact of technology on academic Over the year, our librarians and staff performance and student experience: presented at conferences, led workshops, A case study” at U of T Mississauga’s created poster sessions and published Teaching Innovation Fair. articles – all in support of teaching and learning. As the image of the globe shows, Simone Laughton presented “Learning we shared our knowledge locally, nationally Technology Team” at the Teaching Innova- and internationally. tion Fair.

Mindy Thuna, AstraZeneca Science Liaison Librarian, presented “Excuse me, may I interject? Using current news articles to step into the middle of a scientific conversation” at the 30th Annual Association for Biology Laboratory Educa- tion Conference held on campus.

Simone Laughton engaged faculty by organizing three Instructional Technology Lunchtime Sessions: “Learning’s quicker with a clicker” (Shafique Virani, Depart- ment of Historical Studies), “ePortfolios: Mirror, map, and sonnet of a student’s life” (Simone Laughton, U of T Mississauga Library) and “Graded discussion forums in Blackboard” (Lee Bailey, Department of Photo: Stephen Uhraney Stephen Photo: Base Map Source: ESRI ArcGlobe 9.3, 2008 ESRI ArcGlobe Base Map Source: Economics).

11 UNIVERSITY OF TORONTO Simone Laughton presented “Support- ing Human Diversity Through Inclusive Design – The Role of Standards” at the open forum of the Standards Council of Canada, the e-Learning Standards Advisory Council of Canada and the Adaptive Technologies Resource Centre.

Simone Laughton, through the ISO/IEC JTC1 SC36 Canadian Advisory Committee, participated in the Plenary #16 conference, which focused on the development of international standards for using informa- tion technology in education.

Rochelle Mazar, instructional technology (L-R) Simone Laughton and Sheril Hook, part of the Library’s Instruction Services team, liaison librarian, delivered a workshop on shared their experience with information literacy assessment at U of T’s Teaching and using blogging as part of the classroom Learning Symposium and the Ontario Library Association’s Annual Conference. Photo: experience at the U of T New Faculty Stephen Uhraney Technology Orientation. TORONTO, ON, CANADA CITY, QC, CANADA Sheril Hook, coordinator of instruction Mindy Thuna presented “So why am I Mindy Thuna delivered the conference services, and Librarian Simone Laughton learning this? Helping students internalize presentation, “Where do I start… Training presented “Using information literacy the underlying patterns and concepts non-medical librarians and technicians assessment as a Teaching and Learning of searching for information” as part in the how and what of medical resources Strategy” at the U of T Teaching and Learn- of an invited audio conference for the and evidence,” at the World Library and ing Symposium. Education Institute, Ontario Library Information Congress’ 74th IFLA General Association (OLA). Conference and Council. Simone Laughton presented “Online Information Literacy Assessments in Black- Sheril Hook and Simone Laughton VANCOUVER, BC, CANADA board” at a conference co-sponsored by presented “Engaging Your Community Rochelle Mazar and Jason Nolan BB-LIB and ILU at OISE/UT. through Assessment” at the OLA Super (Ryerson University) presented “Hacking Conference. Say and Reviving Eliza,” a paper on the GIS/Data Librarian Andrew Nicholson similarities and differences between the and Geography Professor Kathi Wilson Simone Laughton presented “Developing telnet MOO Virtual Worlds of the 1990s presented “A ‘Building Block Approach’: international standards for learning, educa- and today’s popular graphical virtual world Creating Assignments that Promote Active tion, and training: A librarian’s perspective” Second Life, to the Association of Internet Learning in the Large Class” at the Office of at the OLA Super Conference. Researchers. Teaching Advancement Workshop Series. Chief Librarian Mary Ann Mavrinac HALIFAX, NS, CANADA Ian Whyte, coordinator of public services, presented “Successful Leadership Begins Mindy Thuna co-developed the poster co-presented “Reconfiguring Academic with Self” at the OLA Super Conference. session “EBM Tool-Picking Made Easy: Library Services for 24/7” with Elizabeth Simplifying the Tiers of Evidence helps O’Brien (U of T Scarborough) at the U of Rochelle Mazar presented “The library and students choose the best information tools T Libraries’ TRY (Toronto-Ryerson-York) Learning Management Systems: Partnering for their clinical questions” at the Canadian Staff Conference. from the Ground Up” at the OLA Super Health Library’s Conference, “Navigating Conference. the Seas of Change.” Chief Librarian Mary Ann Mavrinac was an invited workshop facilitator for the Ian Whyte presented “Me & Now of “Campbell Leadership Descriptor” for Customer Satisfaction: Library Assessment Librarian Professional Development, U of and Continuous Improvement” at the OLA T Libraries. Super Conference.

12 U OF T MISSISSAUGA LIBRARY BROCKPORT, NY, USA Putting a Word Foreword • raised awareness of how Blackboard Liaison Librarians Elaine Goettler and Pam Through the e-newsletter, Foreword, the can enhance teaching in a “Teaching King presented the poster session “LMS Library communicates with faculty and with Technology” column in the Library’s Opportunities Abound: Blackboard at staff about initiatives, services, resources e-newsletter, Foreword, and through an U of T Mississauga” at the Conference on and topics that may impact their work Instructional Technology Lunchtime Computing in the Disciplines. – like technology, for instance. In the Session with faculty; “Teaching with Technology” column, • shared U of T Mississauga’s Blackboard CHICAGO, IL, USA we present best practices in the use of experience with peers at the campus’ Mindy Thuna published a non-peer teaching technology. Teaching Innovation Fair 2008, through reviewed publication – the book review In 2007-08, we produced three issues of a podcast for the Resource Centre for “Gluten-free Girl” – in CAPHIS Consumer Foreword and, in these, highlighted the fol- Academic Technology at Robarts Library Connections in 2007. lowing aspects of ‘teaching with technology’: and at a Conference on Computing in • “Testing the Limits with Blackboard” the Disciplines in New York. Mindy Thuna co-developed the poster – Lee Bailey (Department of Economics) Here are some specific resources we session “EBM Tool-Picking Made Easy: talks about using Blackboard to enhance developed to help students, faculty and Simplifying the Tiers of Evidence helps teaching in economics and CCIT courses. staff integrate and use Blackboard in students choose the best information tools • “A Catalyst for Effective Teaching and academics: for their clinical questions” for the Medical Learning” – A reflection on Judith Poë’s • Instructor Blackboard Toolbox Library Association Annual Meeting and Ex- (Department of Chemical and Physical • Blackboard Student Orientation video hibition, “Connections: Bridging the Gaps.” Sciences) experiences using different tech- that instructors can link to within their PHILADELPHIA, PA, USA nologies to enhance teaching and learning. Blackboard course shells or display Sheril Hook co-presented “Collaboration • “Connecting with Students” – A discus- during a class for Information Literacy” at the Mid- sion with Shafique Virani (Department of • PowerPoint presentation that Atlantic Regional Conference of Educause. Historical Studies) on using technologies instructors can insert within their own such as clickers and wikis. classroom presentations Ian Whyte presented “Me & Now of • A guide – “Setting up your course Customer Satisfaction: Library Assessment Spotlight on Blackboard website in a hurry” – with instructions and Continuous Improvement” at the The U of T Mississauga Library enthusi- for faculty to update their online 2008 American Library Association Mid- astically advocates the use of the learning information at the start of term Winter Conference. management system Blackboard on cam- • two listservs: UTM-Blackboard-L pus. In 2007-08, we handled over 1,000 and SPOCS LAS VEGAS, NV, USA questions from students, faculty and staff • A syllabus insert to help students Sheril Hook co-presented “Information and responded to more than 30 in-depth access course websites via Blackboard Literacy Best Practices: Innovative issues related to Blackboard. • a flyer about Blackboard for faculty Approaches to Fit Your Institutional Needs” To support our faculty, staff and students and SPOCs at the Loex-of-the-West conference, “Hit in their efforts to use Blackboard, we: Faculty can also find the following the Jackpot: Successful Experimentation • developed five Blackboard demonstra- resources on the U of T Mississauga and Innovation in Instruction.” tion courses aimed at faculty training, Instruction Wiki: Blackboard functionality testing and • Blackboard Troubleshooting Guide LINCOLN, NE, USA troubleshooting, and information literacy • SAILS Agreement and Information Mary Ann Mavrinac was an invited work- assessment and testing by liaison librarians; Handout shop facilitator for the “Campbell Leadership • led training sessions with faculty, • FIPPA wording for UTML Assessments Descriptor” at “Thinking Outside the Bor- teaching assistants and academic • U of T Mississauga Blackboard rollout ders: Library Leadership in a World Com- administrators in various departments; plan munity,” Nebraska Library Commission. • liaised with academic departments to ensure first-year students could access JEJU, SOUTH KOREA Blackboard before arriving on campus; FAST FACTS Simone Laughton, through the ISO/IEC • provided individual instruction and Conference Presentations: 19 JTC1 SC36 Canadian Advisory Committee, troubleshooting support to students; Workshops: 7 participated in the Plenary #17 conference, • created online resources for academic Poster Presentations: 3 which focused on the development of administrators – a.k.a. Single Point of Non-Peer Reviewed Publications: 4 international standards for using informa- Contacts (SPOCs) – in each department; Blackboard Queries Handled: over 1,030 tion technology in education.

MAKING CONNECTIONS 2007-2008 13 Developing Our Staff The U of T Mississauga Library continues “to place a strong emphasis on staff development and learning to ensure [our] environment pro- vides opportunities for growth and advancement, and is stimulating, creative and fun in service to our community.” — Reaching Out: U of T Mississauga Library’s Academic Plan, 2004-2010

Innovative Programming To share expertise and promote lifelong Learning 2.0 at U of T Mississauga – learning, our librarians and staff led the Tanya Kenesky and Luke Barber following training and development A presentation at the TRY Library Staff programs and presentations: Conference on Learning 2.0, a self-paced program that encourages library staff to S.A.G.E. (Students Acquiring Great explore and think critically about Web 2.0 Education) Program – Tanya Kenesky, Ian Whyte, Susan Senese, Dorota Swieton, Google Earth and Information Literacy: Candy Yip and Mary Ann Mavrinac The Ancient World Comes to Life! – A half-day orientation that introduced the Andrew Nicholson and Andrew Graham Library’s more than 40 student employees A presentation at the TRY Library Staff to its services and resources, such as the Conference Blackboard student community portal, and also trained them in customer service, Learning about Self: Campbell Leader- conflict communication skills, workplace ship Descriptor – Mary Ann Mavrinac safety and professional ethics. An invited workshop facilitator, Librarian Professional Development, U of T Libraries Introduction to Medical Resources – Mindy Thuna Accolades A two-hour U of T Mississauga Library Chief Librarian Mary Ann Mavrinac was workshop with accompanying online appointed one of 23 Research Libraries multi-faceted modular training Leadership Fellows in North America from member libraries in the Association of Primary Sources – Elaine Goettler, Research Libraries. This executive leader- Pam King and Mindy Thuna ship program offers an opportunity for the A three-hour U of T Mississauga Library development of future senior level leaders workshop in large research libraries.

Learning 2.0 Program – Learning and Development Committee “We had fantastic feedback. The Learn- A self-paced program delivered through ing 2.0 program was a huge success. Blackboard that provided Library staff with exposure to, practice in and discus- We incorporated an information literacy sion of Web 2.0 technologies. The program component to each piece. Library staff encouraged librarians and Library staff to enjoyed learning about the various Web think about Web 2.0 through a lens of 2.0 technologies that [the program] information literacy. The program had an 83 per cent completion rate. introduced them to – web technologies many staff had not used.” — Tanya Kenesky, Learning & Development Committee, U of T Mississauga Library Photo: Kenji Le, U Photography Photo:

14 Enhancing Our Services

The U of T Mississauga Library aspires “to build upon the strong customer service ethos already in existence through the development of services which anticipate and/or respond to customer need; a culture of assessment; and a customer focused operation, where each decision is deliberated in relation to its impact on our customers.” — Reaching Out: U of T Mississauga Library’s Academic Plan, 2004-2010

Special Projects and Initiatives

Instant Message Chat Service Wireless Service and Printing Next Generation Service Students and researchers can now Instant To expand capacity and meet the increas- The Reference & Research Services team Message the Library with basic research ing demand for Wi-Fi service, we upgraded developed a model of service offerings and questions. This project, launched by the the wireless infrastructure in the Library. referral guidelines for internal use that Reference and Research Service in October This came in response to student feedback clarifies and outlines some of the Library’s 2007, was so successful that the Library which, in turn, prompted an analysis of the areas of expertise and service. has already extended service hours to meet existing wireless capacity. Our objective: to student demand. ensure wireless capacity for every library Other Service Developments patron. The Library also: A New Code of Conduct Together with Computing Services, • enhanced signage; The Library implemented a new Code of we implemented wireless printing in the • opened a Plotter Printing Service in the Conduct in fall 2007, adapted from the Library because of student demand for this Library, offering an accessible and afford- U of T Libraries’ Conduct Regulations. service. able poster printing option on campus for The new code strives to ensure quiet and students, staff and faculty; safety for everyone using the Library. It is Late Night Policy in Effect • developed new policies: Unattended based on two principles: Beginning September 2007, the Library Belongings Policy, ‘Tell Us What You • Courtesy & Respect: The Library is restricted access after 10 p.m. to U of T Think’ Comment Policy, and Photograph- a place for quiet study and reflection. students, faculty and staff holding a valid ing and Video Recording Policy; Everyone using the Library is expected to identification card. This new policy helps • became the supplier of multimedia treat others with courtesy and respect. provide students and employees with a safe items for all faculty, so now the Resource • Consequence: The Library Code of learning environment during evening and Sharing department borrows items from Conduct describes consequences for overnight hours. across Ontario for faculty use in the anyone who chooses not to abide by its classroom; policies. Blackboard eReserves Service • initiated and coordinated a three-day At the start of the academic year, Informa- site visit from an external consultant Adopt-A-Floor Campaign tion & Loans Services staff began receiving (Professor Lisa Given, University of In response to student feedback, Library reading lists and course syllabi electronically Alberta) to holistically review student staff implemented “Adopt a Floor” – a team from instructors to create HTML links to use of spaces in the Hazel McCallion approach to creating a positive learning the full-text electronic source documents Academic Learning Centre and across environment. As part of this campaign, staff (when available) or links to Library cata- campus to support academic success. walk about and provide assistance, monitor logue records providing location details. noise levels and promote other elements Staff then uploaded these reading lists to related to the Library Code of Conduct. the Catalogue Course Reserves module, The campaign has significantly increased enabling students to locate them through staff visibility and, according to student the Catalogue or via each course’s Learning feedback, successfully reduced noise in the Resource Tool in Blackboard.

Photo: Kenji Le, U Photography Photo: Library between February and April 2008.

MAKING CONNECTIONS 2007-2008 15 Tell Us What You Think We asked and our patrons answered. Through the bulletin board assessment forum, “Tell Us What You Think,” students, staff and faculty submit comments, suggestions or questions about the Library to a drop box. Our staff then check this box, filter submissions to appropriate colleagues and post these submissions with their responses on the bulletin board within a week, creating a continuous dialogue with Library patrons. In 2007-08, student feedback ranged from compliments on their new Library space and suggestions for improved service to comments on noise levels and study space shortages during peak hours. Here is a sampling of students’ comments and our responses: Photo: Kenji Le, U Photography Photo: Comment: “I would like to congratulate Assessing Our Services the library staff, technicians, and everyone else who has helped make the HMALC And the Survey Says … What do our patrons feel such a success. This truly is one of the finest To improve services and meet patron needs, most satisfied with? libraries. I have one suggestion: Can we the Library has continued to collect and 1. The Library building please have some printers installed on the report information about service satisfaction 2. Access to the Library’s website 3rd and 4th floors. Thank you.” through the LibSat service satisfaction 3. Online catalogue Our Response: We are delighted you survey – becoming the first university library 4. Access to the online catalogue think the HMALC is one of the finest to adapt the survey within the academic 5. Information available from the libraries! Library staff appreciates your high community. This service management tool Internet praise. Thank you for the compliment and enables us to solicit, track, understand and 6. Access to the Library from another your suggestion. respond to faculty and students’ comments location relating to service quality. 7. Access to an online database provided Comment: “Some students were not really During 2007-08, we collected 669 by the Library studying in the quiet study area. Instead, they surveys, and since its inception in February 8. Express checkout kiosks greet and chat with their friends, making the 2007, we collected a total of 1,052 surveys 9. Library electronic resources quiet study area very noisy. This is usually with 3,690 comments. Survey results 10. Remote access facilities observed at the afternoon/evening (around revealed: 1pm – 7pm). Could you please maintain the What do our patrons think noise level so that the quiet study area would What matters most to our patrons? about Library staff? remain quiet all the time? Thank you.” 1. Hours of access and operation • “This isn’t just about one experience, Our Response: We regret you have had 2. Seating/workspace but rather the typical experience whenever problems with noise in the Library. We 3. Internet access I’m here. The library staff is so helpful agree that at times and in specific areas 4. Computer workstations and nice – particularly the people who of the Library noise is a problem. Since 5. Electronic resources regularly work the front desk. It’s amazing. Reading Week, Library and security staff 6. The Library building (e.g. cleanliness) Their professionalism and kindness is a has stepped up efforts to counter noise 7. Printers breath of fresh air.” with much success. Staff will keep at it 8. Using the Library’s facilities • “The full-time employees that work the by continuing with their noise abatement (e.g. chairs, tables, rooms, washrooms) help desk are awesome, very approachable program. People who make noise, who are 9. Access to the online catalogue and really make this a friendlier library…” socializing, or who are horsing around will be asked to leave. The Library is a space for 10. Access to an online database provided • “Staff services – They are absolutely by the Library wonderful.” academic research, study, and learning.

16 U OF T MISSISSAUGA LIBRARY FAST FACTS

Exit Counts: 1,231,336 – an increase of 21.2 per cent from last year

Average Visits per Day (Peak Periods): 7,000 (with 34 days greater than 8,000 visits)

Stack Charges: 59,165

Total Renewals: 21,033

Total Discharges: 157,599

Total Re-Shelving: 152,859

Self-Checkout Transactions: 27,051 – 46 per cent of total stacks transactions

Reserves Transactions: 70,361 – an increase of 21 per cent from last year

24/5 Service Pilot Project Course Reserves Submissions: 5,199 2007-08 represented the second year of the What could improve their Library E-Reserves Documents Added: 525 Library’s 24/5 service initiative supported experience? Total E-Reserves: 2,384 by the Student Experience Fund. Over the • Allow snacks year, we extended hours from mid-October • Provide better coffee or refreshment Laptop Transactions: 2007 to the end of the exam period in options (e.g. Starbucks closes too early) 23,572 – an increase of 25 per cent December, as well as from mid-February to • Ask students who socialize or make from last year the end of exams in April. Coupled with noise to leave this, we increased security on evenings and Average # Students Logging into weekends. What did students say about Amgen Canada Inc. Smart Classroom To evaluate the effectiveness of the the 24/5 service? Monthly: 1,525 extended hours, the Library surveyed • “I think it’s great that the library is open students and other patrons, resulting in 24 hours during the week. Like many U of Average # Students Logging into Ex- 1,338 responses from LibQUAL, LibSat T Mississauga students, I commute and, as press Computers Monthly: 2,370 Survey and a printed year-end survey. such, I come to campus early in the morn- Results revealed that the Library is an ing. I encourage the library to extend this Average # Students Logging into important space for students, and that many for the whole year.” Adaptive Technology Centre Monthly: students want 24-hour access to a quiet and • “The 24-hour service was fantastic… 155 safe place to study on campus. It was one of the… things that made me really glad I chose to go to U of T HIT Squad Patron Assists: 4,863 Why have students chosen the library Mississauga… Also, the staff is really as their study space? friendly and helpful, and that makes a One-on-One Patron Assists: • Silence big difference to me!” 51,971 – a decrease of 2.6 per cent • Safety from last year • Access to research materials • Electronic: 724 • In-Person, Phone, Fax, Mail: 51,247 The Marco Muzzo Atrium in the Hazel McCallion Academic Learning Centre Photo: Kenji Le, U Photography

MAKING CONNECTIONS 2007-2008 17 The ‘HIT’ (Help with Information Technology) Squad is one example of this. In 2007-08 – its second year – this team of nine student assistants provided valuable technical, reference, service and referral support to peers in the Learning Commons. “Students feel comfortable approaching us, and it feels rewarding to help them,” said Rabiya Faruqi, biology student and HIT Squad member. “Work- ing as part of this team is a dynamic and collaborative experience. I learn new things all the time as I interact with students and Library staff. It’s exciting.” Between Sep- tember 2007 and April 2008, this team ad- dressed 4,863 questions from library patrons – 23 per cent of these relating to connecting students’ laptops with the Library Wi-Fi.

Other highlights in the RBC Learning Commons over the year included: • Developing a Reference & Research Services vision for mobile programme- based and on-demand research services; • Implementing a new Reception & Refer- Spotlight on the RBC Learning Commons ral staff role to market services and referrals across the range of Library services; and Just as its name suggests, the RBC Learning Learning Commons is a collaboration • Promoting student peer support by hiring Commons joins into one space the between Library staff, between Library Referral Student Assistants and evaluating services and resources students need to staff and students and faculty, and between this decision to inform plans for 2008-09. succeed academically. A hub of student the Library and other campus units,” said activity, it features a public computing area Ian Whyte, coordinator of public services. HIT Squad member Rabiya Faruqi (R) with 110 desktop computers and 30 laptops “It is through these collaborations that we helps fellow student Madiha Khan (L) for loan, a Print and Copy Centre, Infor- work to co-create an integrated ‘one-stop’ in the RBC Learning Commons. mation and Loans services, Research and environment in our Learning Commons.” Photo: Stephen Uhraney Reference support and a Reserves section. It is here that students flock for help with their academic pursuits. And flock they do. The Library sees a significant number of students everyday. An average of 7,500 students visit the Library per day during the academic term, and this number often hits 9,000 during peak periods. Approxi- mately 5,000 students – or 50 per cent of the student body – logged into a computer in the RBC Learning Commons at least once a month last year. To best serve the campus community, Library staff seek out opportunities to build on areas of expertise, offer new services and create partnerships. “The delivery of services for our

18 U OF T MISSISSAUGA LIBRARY Developing Our Collections

The U of T Mississauga Library aspires “to support the increase and variety of teaching, research and graduate student presence at the U of T Mississauga campus through enhanced access to and quality of Library collections.” — Reaching Out: U of T Mississauga Library’s Academic Plan, 2004-2010

As the U of T Mississauga campus grows, The Avie Bennett Community Novelties University of Toronto Mississauga. Edited so have the Library’s collections. Reading Area, the Library’s collection of by John Percy and Sabeen Abbas, this book Along with building collections in all recreational reading materials, continued to is now available in digital format through subject areas to support U of T Mississauga be a popular collection for undergraduate the U of T Mississauga Library Archives and programs and curriculum, we developed students. Circulation numbers for these T-Space, U of T’s institutional repository. interesting collections in foreign languages materials hit 1,372 last year – with 78 per cent and strengthened the Cinema Studies and of these loans to undergraduate students. Historical Studies collections. As part of the Google Earth Educational While Shelley Hawrychuk, collections The Library also continued to develop Initiative, the Library now offers students, services coordinator, enjoys the printed a strong DVD/multimedia collection, and staff and faculty access to Google Earth word, she is actively expanding the Library’s made some significant electronic purchases Pro with its enhanced map images, GPS collections with digital resources too. during this year. Highlights include: downloading and spreadsheet/data Photo: Stephen Uhraney • a subscription to Quicklaw, an importing functions. We also acquired an important tool in the areas of crime and updated, customized collection of City deviance, forensic science and forensic of Mississauga Base Maps for use by the FAST FACTS accounting; and campus community. New Collections Acquired: 9,635 items • a backfile for the journal Zoological Over the year, the Library digitized and Total Collection Volumes: 377,635 Record archived a publication of great importance Circulation – Avie Bennett Community to the campus and wider U of T commu- Novelties Reading Area: 1,372 nity – Celebrating 40 Years of History at the

MAKING CONNECTIONS 2007-2008 19 Advisory Committee to the Building U of T Mississauga Library 2007-08 Members

Hugh Gunz, Chair Relationships Mary Ann Mavrinac, Chief Librarian Ian Whyte, Acting Chief Librarian Steven Bernstein, Social Sciences Amrita Daniere, Social Sciences Pascal Michelucci, Humanities Kathy Pichora-Fuller, Sciences Bryan Stewart, Sciences Alexandra Gillespie, Humanities Jon Prince, Association of Graduate Students at Erindale Rose DaSilva, Association of Graduate Students at Erindale Elaine Goettler, Librarian Joanna Szurmak, Librarian

Photo: Kenji Le, U Photography Photo: Joseph Santiago, Undergraduate Student

The Library aspires “to balance the needs of U of T Mississauga with the need to build upon strong community relationships…” — Reaching Out: U of T Mississauga Library’s Academic Plan, 2004-2010 Reaching Out Across Campus The Library is deeply engaged with its Office of Advancement International Student Resource Centre campus community. Over the year, our • Fundraising Initiatives • “Global Café” information session to librarians and staff supported student • Joint presentation on “Fundraising for ease the transition of new international success, faculty research and staff initiatives the Hazel McCallion Academic Learning students to the academic library and its through workshops, lectures, events, class Centre Capital Project” to participants in services instruction, individual consultations and, the Research Library Leadership Fellows Media Services among others, assignment development. Site Visit, Association of Research Office of the Registrar Libraries, U of T Libraries • StepONE program Here is an overview of the campus units our Campus Police • Hotlink e-newsletter monthly team collaborated with: • Training Partnerships submission Career Centre Robert Gillespie Academic Skills Centre Academic Affairs Committee • “Careers in GIS” showcase to provide • Headstart University Prep Program for Academic Departments course information, demonstrations of first-year students • Anthropology – Biology – Master of Library resources and useful career tips Student Affairs Biotechnology – Chemical and Physical Computing Services • Academic Orientation Sciences –Economics – English and • Wireless printing service Student Residence Drama – Forensic Science – Geography – implementation • rezONE Program Steering Committee Historical Studies – Institute of Office of the Dean Teaching-Learning-Collaboration Group Communication and Culture – Language • Research Opportunity Program • Teaching Innovation Fair 2008 Studies – Management – Mathematical Erindale College Council U of T Mississauga Student Union and Computational Sciences – Philosophy Food Services and Retail Planning • “De-Stressor” event during the exam – Political Science – Psychology – Joint Health and Safety Committee period in the Library Link area Sociology Infrastructure and Facilities U of T Mississauga Student Clubs AccessAbility Resource Centre • “Roots & Shoots” – Library environmental awareness campaign

20 U OF T MISSISSAUGA LIBRARY Reaching Out Across Reaching Out Across Reaching Out Across the University of Toronto the City the Globe The Library has strong links to the larger In 2007-08, the Library continued to As already spatially depicted in this Annual U of T community. Last year, librarians and connect with the Mississauga community, Review, U of T Mississauga librarians and library staff sat on University-wide commit- supporting local initiatives, sharing knowl- Library staff shared their knowledge world- tees, partnered with academic departments edge and contributing to the development wide through conference presentations, and administrative offices on the St. George of its youth. workshops, poster sessions and publica- campus and participated in U of T events. tions. The following is an overview of these Local High Schools Our outreach activities did not end collaborations: The Library connected with local high there. schools and high school students – a group In 2007-08, we also participated in Committees we committed in our academic plan to various collaborative initiatives with peers • Advisory Board, Professional Learning working with to develop information and built relationships with various national Centre/Faculty of Information Studies literacy skills. and international organizations, including: • Faculty Council, Faculty of As a first-year experience librarian, Paula • Association of Canadian Map Libraries Information Studies Hannaford represented the Library on and Archives • U of T Libraries Advisory Committee the High School Students as Researchers • Ontario Council of University Libraries • Digital Reference Group, Committee. Through this commitment, we Map Group U of T Libraries share information on information literacy, • Data Interest Group of Ontario • Instruction in Library Use, discuss curriculum requirements for infor- • American Library Association Science U of T Libraries mation outcomes and communicate our and Technology Section research • Library Council, U of T Libraries Standardized Assessment of Information committee • Reference Services Committee, Literacy Skills’ testing to Board of Educa- • Special Library Association, Biomedical U of T Libraries tion members, teacher librarians and other and Life Sciences Division Special • Resource Discovery Team, academic colleagues. Projects Team (an international U of T Libraries The Library’s research and instructional association representing over 80 • Blackboard Users Group support technician Donna Liu also brought countries) • TRY Library Staff Conference high school students into the Hazel • Nebraska Library Commission, USA Committee McCallion Academic Learning Centre and • Association of College and Research • Informatics Education Curriculum delivered two sessions in the Amgen Canada Libraries, American Library Association Review Team Inc. Smart Classroom, followed by a tour • College and Research Libraries • Steering Committee for Informatics of the building. Journal, Association of College and Education Together, the pair field high school Research Libraries queries from local teachers and teacher • “Communications in Information Departments and Offices librarians about session requests, research Literacy” journal • U of T Libraries questions and more. • Mortenson Centre, University of • Faculty of Information Studies Illinois, Urbana-Champaign • Department of Geography Local Organizations • Gerstein Science Information Centre Through the efforts of librarians and staff, • Faculty of Medicine the Library participated in the following • OISE/UT local initiatives: • Office of Teaching Advancement • Annual Community Forum, • Resource Centre for Academic Mississauga Public Library Board Technology, Robarts Library • Mississauga Consumer Health Information Collaborative Events • United Way Campaign • U of T Teaching and Learning Symposium • New Faculty Technology Orientation • Research Library Leadership Fellows Site Visit, Association of Research Libraries – U of T Libraries • TRY Library Staff Conference

MAKING CONNECTIONS 2007-2008 21 Photo: Stephen Uhraney Stephen Photo:

A Look Back: Goals for 2007-08

The U of T Mississauga Library’s goals over and information services the last academic year reflect a commitment • Realize the Public Service Team’s to advance its academic plan, Reaching vision for superior service delivery through Out, 2004-2010 – the vision for how the increased engagement and interaction with Library will enrich the student experience all Library users and enable teaching and learning within • Further the planning for undergraduate the campus and university community. medical education, the Academy of Medicine and the Forensic Science • Enhance the Hazel McCallion Academic Institute at U of T Mississauga Learning Centre project by completing its • Provide and maintain a robust public functional plan and addressing deficiencies computing platform encompassing diverse as well as operational and user issues network, hardware and software resources • Analyze and report on information that provide access to and support the collected through service satisfaction delivery of information and services to surveys, such as LibQUAL, and use these Library users results to develop recommendations for • Transform the Library’s website into improved service an enticing virtual presence that com- • Advance plans to develop an municates effectively and enables access appropriate curriculum for an information to and delivery of library information, literacy program resources and services • Raise awareness of information literacy • Support students in their learning at U of T Mississauga and promote and and use of information technology by expand our services in support of faculty providing knowledgeable Library staff teaching, learning and research and student assistants to help them • Create and promote technologies • Support Library staff in their learning to achieve basic information literacy and use of new and emerging information competencies among students technologies, such as Web 2.0 • Envision and plan for high-tech, • Ensure a safe, secure and compliant

high-touch, next generation research library computing environment June Seel Photo:

22 A Look Ahead: Goals for 2008-09

• Refine our collection management strat- egies and procedures to improve efficiency and delivery of service • Further the curriculum development for an information literacy program • Raise awareness of information literacy and promote and expand our services to support faculty teaching, learning and research • Provide supplemental and integrated learning opportunities for undergraduate and graduate students • Develop and build base-level competencies to ensure quality service delivery by Library staff • Envision and evolve plans to integrate and deliver services in the Learning Commons that support learning, research and the use of information technology • Enhance efficiency and service delivery through workflow analysis and process im- provement to propel our academic mission • Support and enhance the Library’s public computing infrastructure to meet or exceed the requirements of our students and faculty in support of their research, scholarship, teaching and learning • Develop enticing digital visual and virtual communication channels that foster access, communication and delivery of library information, resources and services • Support Library staff in their learning through immersive and relevant learning opportunities, including awareness and knowledge of emerging technology • Evolve the Hazel McCallion Academic Learning Centre as a vibrant, positive, safe and secure learning space • Promote and support the U of T Mississauga Grow Smart, Grow Green mandate through “Go Green” initiatives

23 Photo: Ben Rahn, A Frame Photography Ben Rahn, A Frame Photo:

University of Toronto Mississauga Library Hazel McCallion Academic Learning Centre University of Toronto Mississauga

3359 Mississauga Road North Mississauga, Ontario L5L 1C6 www.utm.utoronto.ca/library

Tel: 905-569-4923 Fax: 905-569-4728

Executive Editor: Mary Ann Mavrinac Editor & Writer: Tracy Moniz Design: John VanDuzer, wishart.net