Annual Report 2020 01
Annual Report and Financial Statements 2020 Live well for less Our purpose is to help our customers live well for less. It’s about helping our customers get the most out of life, no matter how much money or time they have. We do this by giving them easy, affordable access to the things they need: like healthy food, quality clothes, stylish homewares, the latest technology and more ways to manage their money. We do all of this sustainably, so we can help our customers live well today and tomorrow. We offer our customers distinctive, quality products at competitive prices across food, general merchandise, clothing and financial services. Driving efficiency in our day-to-day operations enables us to invest in our customer offer in areas that they value: choice, quality, low prices, convenience and great service. We have created a multi brand, multi channel business that provides choice, flexibility and convenience for our customers. We will continue to invest in both our digital offer and our stores so that customers can buy more and save time as well as money by shopping with us. J Sainsbury plc Annual Report 2020 01 Strategic Report Performance highlights 01 Contents page 02 Chairman’s letter 04 Chief Executive Officer’s letter 06 Response to COVID-19 10 Business Model 12 The Market £32,394m £586m 14 Our stakeholders 18 Our 2020 Sustainability Plan Group sales (inc VAT), Underlying profit before tax, 20 Our strategy down 0.1 per cent down 2 per cent 21 Our priorities 28 Our KPIs 30 Financial Review 36 Our principal risks and uncertainties
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