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Download Preview Going virtual for our 8th annual BUSINESS THE TICKETING BUSINESS FORUM 2020 ONLINE: LIVE & ON-DEMAND 17-18-19 NOVEMBER 2020 “Reopening. Restoring.& Reimagining entertainment’s ticketing ecosystem...together” PROGRAMME Save the date SINGAPORE 12-14 OCTOBER 2021 Connecting Asia’s ticketing ecosystem...together! Pre-register your interest now www.ticketingbusinessasia.com THE TICKETING BUSINESS FORUM 2020 WELCOME Thank you for connecting our eco-system…together! ONLINE 2020 Welcome to our 8th annual meeting. Of course, it’s not how we envisaged ‘getting together’ this year. Hugs and handshakes have been replaced by taps and apps. And after months of lockdown, restrictions and the postponement of normal life, we’re all zoomed out of our minds by now. But this unexpected pause to normal proceedings does bring the chance to take a step back, to reflect and re-evaluate. It’s a time to How to get started make changes before we reopen, restart and reimagine the future of our industry. Combining (as always) a conference, mini-expo and networking tools, [1] Look out for TheTicketingBusiness Forum 2020 brings together a global gathering your access linkth Nov on of business leaders who are charting the course to the next Monday 16 generation of ticketing, marketing, CRM and data solutions. from accelevents This year we welcome a bigger, more global attendance than ever. And with no capacity limits on the virtual platform, we can open up the Forum to all of our TheTicketingBusiness.com readers wherever [2] Check/update they are on this planet. your profile and add a jolly photo There’s plenty to learn and share over the next three days with the fantastic (albeit globally, socially-distanced) audience. I believe everybody logging in has something to offer to the future eco-system. So do make the most of this opportunity to log in and get connected! [3] Start searching for connections… Ian Nuttall & TheTicketingBusiness team [4] Make f2f video PS. We are committed to making TheTicketingBusiness the industry’s calls in the platform most valued partner – so, if you enjoy your time with us, please tell your colleagues. But if you don’t, please contact us right away and [5] View the we’ll get it fixed! sessions / Q&A’s [6] Tour the pods & explore the latest INDEX innovations Schedule: Day One [Tues 17 Nov] .......................04 We’ll love your Day Two [Weds 18 Nov] ......................14 Tweets #TBF20 Day Three [Thurs 19 Nov] .................24 @TheTicketingBiz Speaker Profiles [A-Z] .............................31 Sponsor Profiles [A-Z] ............................59 Attendee List [A-Z] ..................................68 3 THE TICKETING BUSINESS FORUM 2020 PROGRAMME Tuesday 17th November 10:00 GMT 02:00 Los Angeles / 05:00 New York / 11:00 Paris / 15:30 Mumbai / 21:00 Sydney WELCOME EVERYONE, EVERYWHERE Connecting the global ticketing ecosystem together With eight years of continuous growth, it's time for a revamp. And with COVID-19 impacts on our events sector, it’s time to take the Forum online. The all-digital format and new networking tools will further enhance the world’s most important business meeting for arts, sports and entertainment leaders – opening up access to everyone in our industry, wherever they are. More than ticketing, we now encompass the entire ticketing ecosystem from digital marketing and discovery Mark Flitton through to pricing, CRM, data and analytics. Thank you for joining us on your TV, Actor & Our Compere desktop or mobile device. We’re all on a journey to restart & reimagine our ticketing business… together. Let’s begin here. • Ian Nuttall, Co-Founder, TheTicketingBusiness • Rory Squires, Managing Editor, TheTicketingBusiness.com • Richard Mulligan, Editor, TheTicketingBusiness.com • [COMPERE] Mark Flitton, Actor & Scary Chap 10:30 GMT 02:30 Los Angeles / 05:30 New York / 11:30 Paris / 16:00 Mumbai / 21:30 Sydney AHEAD OF THE REST: AUSTRALIA’S RETURN TO LIVE Lessons in restarting – and reimagining – the live experience Our industry has been heartened by recent news headlines. One set promises the arrival of a vaccine – perhaps soon enough to save next summer’s festival season. The second set, from Australia, herald the first major indoor arena concerts since lockdown closed venues worldwide. A partnership between TEG and LiveNation – and backed by the Government of New South Wales – Greatest Southern Nights is Geoff Jones the first concert series at Australia’s largest arena – the 21,000-capacity Qudos Chief Executive Officer Bank Arena – in eighth months. It will welcome 6,000 fans, socially-distanced each TEG night. This is not about making money. This is about restarting our live music sector. One event at a time. To share this restart story, we welcome: • Geoff Jones, Chief Executive Officer, TEG XXXX XXXX XXXX XXXX • Cameron Hoy, CCO & Managing Director Ticketing, TEG 4 THE TICKETING BUSINESS FORUM 2020 PROGRAMME Tuesday 17th November 11:00 GMT 03:00 Los Angeles / 06:00 New York / 12:00 Paris / 16:30 Mumbai / 22:00 Sydney REOPENING THE WEST END The stop-start ticketing journey to a ‘new normal’ A whistle stop tour through Nimax's journey with its ticketing partner to reopen theatres and change their ticketing systems to operate in the COVID world. Hear about the challenges, the problems and successes and follow their twists and turns towards re-opening and the world beyond. • Laurence Miller, Commercial Director, Nimax Theatres • Nicholas Robinson, Head of Ticketing, Nimax Theatres 11:30 GMT 03:30 Los Angeles / 06:30 New York / 12:30 Paris / 17:00 Mumbai / 22:30 Sydney REPOSITIONING IN THE PANDEMIC Equipping your members and partners to prosper again For over two decades Euroleague Basketball has organised Europe’s top-tier professional basketball club competition. How is the league positioning its competition, member clubs and fan experience to prosper post-Covid? In this session we will focus on three key projects which have been undertaken during 2020: • Pandemic Response Guidelines – a protocol for clubs/arenas, aimed at Luca Scafati regaining the confidence of ticket buyers; Director - Business Operations • Customer Experience Training Program – to train team and venue staff to Euroleague Basketball enhance the quality of all aspects of the customer journey; • Digital Transformation Fund - designed to drive digital transformation initiatives within Euroleague’s member clubs. • Luca Scafati, Director - Business Operations, Euroleague Basketball 5 Reserved Seat Timed-Entry Mobile-first, Full-service, API-based, ticketing systems www.tixtrack.com THE TICKETING BUSINESS FORUM 2020 PROGRAMME Tuesday 17th November 12:00 GMT 04:00 Los Angeles / 07:00 New York / 13:00 Paris / 17:30 Mumbai / 23:00 Sydney FACING THE MUSIC Analysis of Covid-19's impact on the UK Live Music sector The live music industry – which was worth £4.5 billion to the UK economy in 2019 – is one of the business sectors worst affected by the coronavirus pandemic, being among the first to close and very likely to be the last to fully reopen. Two industry experts reflect on the lessons of their work to help save the sector: • Building robust evidence to present to government; • Dismantling misinformation; • Ensuring every sector was represented; • Simplifying messaging to a non-expert audience; • Driving action: minimising harm/securing a route to speedy recovery. • Chris Carey, Founder, Media Insight Consulting • Tim Chambers, Managing Director, TJChambers Consultancy 12:30 GMT 04:30 Los Angeles / 07:30 New York / 13:30 Paris / 18:00 Mumbai / 23:30 Sydney TOUTING THE YEARS AWAY The fightback is in full swing – so what’s next? 2020 saw the live sector hit pause, but secondary ticketing is awash with change. Google has now been sanctioned, the Stubagogo merger is under pressure, and major new EU legislation is being unveiled. What’s next for those in the fightback against unethical resale? • Sam Shemtob, Director, FEAT (Face-value European Alliance for Ticketing) 7 THE TICKETING BUSINESS FORUM 2020 PROGRAMME Tuesday 17th November 13:00 GMT 05:00 Los Angeles / 08:00 New York / 14:00 Paris / 18:30 Mumbai / 00:00* Sydney CHANGING THE GAME Innovation and change to ecommerce & digital platforms for Johan Cruyff Arena & AFC Ajax Both AFC Ajax and its home stadium – Amsterdam’s Johan Cruyff Arena – have innovation and talent development in their business DNA. They are winners on the pitch and are now applying this same approach to their off-pitch activities. Over the past two years the organisations have searched the world for innovative solutions to improve the fan experience, both digitally and physically. Dubbed Change the Game, this program – and the related Reimagine Football Campaign – looks at how football is responding to the current crisis. They have been key to partnering with new innovative technologies to evolve their digital platforms and mobile solutions. Learn more about the club’s journey and how it sees the future arena experience. • Max Reckers, Performance & Technology Advisor (CTO) to AFC Ajax & Johan Cruyff Arena • David Hornby, Managing Director - UK & Ireland, SecuTix 13:30 GMT 05:30 Los Angeles / 08:30 New York / 14:30 Paris / 19:00 Mumbai / 00:30* Sydney AN ENGAGING JOURNEY Moving members from products to value The British Museum is one of the ‘must see’ attractions for any visitor to London. Dedicated to human history, art and culture, this public institution houses some eight million works and welcomes more than six million visitors a year. But what of its returning customers – the museum’s ‘regulars’ who want more than a quick tour of the Mummies and the gift shop? British Museum Membership has been recognised as one of the ‘best value ticket’ propositions of its kind in the UK, unlocking a world of treasures and secret stories. Recognising the value and the support of its 73,000+ members, the British Museum has moved beyond a traditional, product-based membership programme to a more ‘experience’ and value-based proposition.
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