Ballarat Health Service Report 2015 16

BALLARAT HEALTH SERVICES ANNUAL REPORT 2015 - 2016 Ballarat Health Services PO Box 577 Ballarat Vic 3353 Phone: 5320 4000 www.bhs.org.au www.facebook.com/BallaratHealthServices www.twitter.com/BallaratHealth Ballarat Base Hospital Drummond Street North Ballarat Vic 3350 Phone: 5320 4000 Queen Elizabeth Centre 102 Ascot Street South Ballarat Vic 3350 Phone: 5320 3700 Mental Health Services Sturt Street Ballarat Vic 3350 Phone: 5320 4100 Dental Clinic | Corner Hertford Street & Tuppen Drive ANNUAL REPORT 2015 2016 Sebastopol Vic 3356 Phone: 5320 4225 Ballarat Regional Integrated Cancer Centre Corner Sturt and Drummond Streets Ballarat Vic 3350 Phone: Radiation Oncology – 5320 8600 Oncology Consulting Clinics – 5320 8500 http://bricc.bhs.org.au www.facebook.com/BRICCWellnessCentre Printed on 100% Recycled Paper www.bhs.org.au SERVICE DIRECTORY Allied Health Services Dental Services Diabetes Education • Dietetics • Exercise therapy Ear, Nose and Throat Surgery • Occupational therapy Emergency Medicine • Physiotherapy Endocrinology, including Diabetes Management • Podiatry Eureka Linen • Prosthetics and orthotics Falls and Balance • Psychology Gastroenterology • Social work General Medicine • Speech therapy General Surgery Geriatric Evaluation and Management Acquired Brain Injury Service Gynaecology Ballarat Regional Integrated ICU Liaison Nurse Service Cancer Centre Infection Control • Chemotherapy Day Unit Intensive Care Unit and Medical Emergency Response Team • Clinical Trials and Research Lymphoedema Management • Oncology Clinics Maxillofacial Surgery • Medical Oncology Neonatology • Radiation Oncology (BAROC) Nephrology and Renal Dialysis • Wellness Centre Neurology • Clinical Trials and Research Maternity Services BreastScreen Mental Health Community Care Teams BHS Catering • Adult Cardiology • Aged Central Sterile Supply Department (CSSD) • Infant and Child Centre Against Sexual Assault (CASA) • Mother and Family Unit Cognitive Impairment and Dementia • Youth Management Mental Health Inpatient Care Units Community Programs • Adult Acute Unit • Aged Acute • Ambulatory Care Services • Aged Residential • Carer Respite and Support Services • Community Care Unit • Community Rehabilitation • Mother and Family Unit (home and centre based) • Secure and Extended Care Unit • Continence Resource Centre • Domiciliary Services Operating Suite • GEM in the Home Ophthalmology • Grampians Aged Care Assessment Service Organ and Tissue Donation Service • Grampians Regional Continence Service Orthopaedic Surgery • Grampians Regional Palliative Care Team Otolaryngology • Hospital Admission Risk Program Outpatient Services • Linkages (home care packages) Paediatric Medicine • Planned Activity Groups Perioperative Day Procedure Unit • Post-Acute Care Pain Management • Restorative Care Palliative Care • Transition Care Program Pharmacy • Victorian Paediatric Rehabilitation Service Plastic Surgery • Critical Care Unit Rehabilitation (in-patient and out-patient) Diabetes Education and Treatment Residential Aged Care Diagnostic and Radiology (X-ray) Services Respite Care Safety Link • BreastScreen Stroke Management • CT Scan Stomal Therapy • ECG Statewide Aids and Equipment Program (SWEP) • EEG • MRI Thoracic Medicine • Nuclear medicine Thoracic Surgery • Ultrasound Urology Vascular Surgery Wound Management Profile of BHS 2 Ballarat Health Services is Victoria’s second largest regional health service, providing a comprehensive range Report of Operations 3 of general and specialist care across key medical and healthcare disciplines including acute care, sub-acute care, residential aged care services, community care, Organisation Chart 18 mental health, dental and rehabilitation services. Ballarat Health Services is the principal referral hospital Board of Directors 19 for the Grampians Region, which extends from Bacchus Marsh to the South Australian border. The region, covering some 48,000 square kilometres, is home to Executive Team 20 nearly 250,000 people. With a staff in excess of 4,000 employees, Ballarat Health Senior Staff 22 Services is one of the major employers in the Grampians Region. Statement of Priorities 26 Ballarat Health Services was established under the Health Services Act 1988. The incorporation came into effect on 1 January 1997 following the voluntary amalgamation of Reporting Requirements 40 the Ballarat Base Hospital, the Queen Elizabeth Centre and Grampians Psychiatric Services. Disclosure Index 43 For the period 1 July 2015 to 30 June 2016 Ballarat Health Services was accountable, through its Board of Directors, to The Honourable Jill Hennessy MLA, Minster Additional Information 44 for Health and Minister for Ambulance Services and The Honourable Martin Foley MLA, Minister for Mental Health Financials Inside back cover and Minister for Housing, Disability and Ageing. Copies of this Annual Report, the BHS Quality of Care Report and the BHS Strategic Plan 2014-2017 are available online at www.bhs.org.au With a staff in excess of 4,000 employees, Ballarat Health Services is one of the major employers in the Grampians Region. BALLARAT HEALTH SERVICES ANNUAL REPORT 2015 -16 3 Our Vision Excellence in health care Our Mission To deliver quality care to the communities we serve by providing safe, accessible and integrated health services resulting in positive experiences and outcomes. Our Values Our services and staff embrace the following: Compassion - fair and caring to all those we come into Ballarat Health Services is contact with, even during difficult times. We treat others Victoria’s second largest regional as we would expect to be treated. health service, providing a Integrity - behaving in accordance with our comprehensive range of general professional, ethical and legislative requirements. Using and specialist care across our resources responsibly and transparently, we are honest and trustworthy. key medical and healthcare disciplines including acute care, Excellence - striving to attain the highest standards of service delivery and clinical practice. We achieve sub-acute care, residential this by acknowledging, recognising and promoting aged care services, community innovation, participating in continuous learning, care, mental health, dental and development, training and research. We come to work to make a difference. rehabilitation services. Accountability - understanding our role in providing a safe environment for staff, patients, visitors and members of the community. We take personal responsibility to maintain the necessary skills and competencies to perform our workforce roles and encourage others to do the same. If we make mistakes, we support each other to be open about them in order to learn. Collaboration - Involving staff and services both internally and externally in decision making, sharing our knowledge and experiences to build a better health system. Together we work in partnership with our patients, their families, carers and colleagues. 4 BALLARAT HEALTH SERVICES ANNUAL REPORT 2015 -16 REPORT OF OPERATIONs Chair and CEO’s Report Recognition On behalf of the Board of Directors and Executive Staff This year has been another extremely busy one for BHS. We Council, we would like to recognise and thank all BHS staff have again treated record patient numbers as our population for their continued dedication to the provision of quality within the region continues to grow. healthcare to the community we serve. It was a significant year in that the findings from a number of BHS enjoys a very positive and constructive relationship independent reviews into claims of bullying and harassment with the Department of Health and Human Services and the within the organisation were released. These reports uncovered Minister for Health. We extend our appreciation to officers a number of issues affecting the moral and culture of the BHS of the Department of Health and Human Services and the workforce. Minister for their support throughout 2015/2016. Though the Board has long had zero tolerance for bullying and Board and Management retirements and harassment, our processes for identifying and addressing this appointments sort of behaviour have been found to be inadequate and in some instances have failed to protect staff. During the 2015/2016 period, both the Board of Directors Chair, Andrew Faull, and Chief Executive Officer, Andrew In response to these reviews the Board of BHS has: Rowe, announced their retirements from Ballarat Health • Established a People and Culture Board Sub Committee to Services. We would like to thank both Andrews for their oversee the recommendations of the reports; significant contributions to Ballarat Health Services during their respective tenures. We also farewelled a number of our • Scheduled a capability audit of the Board and Executive; executive team, who left BHS for other roles. This year we also welcomed three new members onto the • Scheduled an organisational structure review that will start Board of Directors - Patty Kinnersly, David Miller and Juliana with Mental Health Services and Human Resources; Addison – who were appointed by the Minister for Health for a • Committed to establish a new Complaints Manager three year period from 1 July 2015. position who reports directly to the CEO; Significantly, the board appointed Dale Fraser as the organisation’s new Chief Executive Officer. Dale • Committed to enhanced training of all staff to include commenced his position on 25 July 2016 and brings with workplace behaviour and values; him comprehensive experience in the public health

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