Multicultural Health Services / Programs and Resources Available to Residents of Surrey, B.C.
April 2013
Multicultural Health Services / Programs and Resources Available to Residents of Surrey, B.C.
This Guide has information about multicultural health programs/ services and resources available to residents of Surrey in one or more languages other than English as well as access to interpreting services and / or translated publications.
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Alzheimer Society of BC 604-541-0606 /Toll Free: 1-800-667-3742 White Rock/North Delta/Surrey Central Resource Centre # 4 - 1475 Anderson St., White Rock, B.C. V4B 0A8 Fax: 604-541-0680 Contact: Avalon Tournier / Support & Education Coordinator E-mail: [email protected] Web site: www.alzheimerbc.org
Alzheimer Resource Centre (North Surrey) 778-571-2390 Suite 300 - 16850 - 66th Avenue, Surrey, B.C. V3S 5M1 (at the Czorny Alzheimer Centre) (Monday and Friday) Fax: 778-571-2391 Contacts: Rose Puszka / Support & Education Coordinator E-mail: [email protected]
The Alzheimer Society's Resource Centres help those concerned with or facing dementia build the knowledge, skills, and confidence to maintain quality of life. They offer access to information, educational opportunities, support groups, and the ability to speak directly with a knowledgeable team member. Translated online publications are available in Chinese, French, Japanese, Korean, Persian/ Farsi and Punjabi at: http://www.alzheimerbc.org/getdoc/c1cea1bd-0333-4f9b-96ef-f0d18524b93f/Non-English- Resources.aspx
Dementia Help-Line 604- 681-8651 / Toll Free: 1-800-936-6033 Tuesday to Friday, 10:00 am to 4:00 pm The Help line is a service for people with dementia, their caregivers, family and friends. It assists individuals in building the confidence to maintain quality of life when facing dementia. (Tuesday to Friday, 10:00 am to 4:00 pm).
Chinese Resource Centre / Chinese Support Groups 604-687-8299 Contact: Vivian Lam, Support and Education Coordinator E-mail: [email protected]
The publication “Cognitive Impairment in the Elderly - A Guide for People with Dementia and Their Caregivers” is available in English, Chinese, French, Korean, Persian, Punjabi and Vietnamese at: http://www.health.gov.bc.ca/pharmacare/adti/caregiver/cognitive.html#
AMSSA 604-718-2780 or 205 - 2929 Commercial Drive, Vancouver, BC V5N 4C8 Toll Free: 1-888-355-5560 Fax: 604-298-0747 Email: [email protected] Website: www.amssa.org
1 AMSSA is a province-wide association that strengthens its more than 70 member agencies, who serve immigrants and build culturally inclusive communities, with the knowledge, resources and support they need to fulfill their mandates. In the field of Multicultural Health, AMSSA has developed the following resources:
Healthy Living Website Resources The website provides information on healthy living to multicultural and immigrant communities in BC that can be accessed at: http://www.amssa.org/programs/multicultural-health/healthy-living-resources
Chronic Disease Prevention Cards are available in English, French, Chinese, Korean, Persian, Punjabi, Spanish and Vietnamese at: http://www.amssa.org/files/Multilingual%20Postcards%20-%202012.pdf
Public Service Announcements focusing on the prevention and early detection of type 2 diabetes for BC’s multi-ethnic communities are available in English, French, Cantonese, Mandarin, Punjabi, Spanish and Vietnamese at: http://www.amssa.org/programs/multicultural-health/healthy-living- resources/community/diabetes-resources/psa
Arthritis Society - BC and Yukon Division 604-714-5550 200 - 1645 W. 7th Ave. Vancouver, BC V6J1S4 Toll Free: 1-866-414-7766 Fax: 604-714-5555 General Inquires: [email protected] Website: www.arthritis.ca/bc
The Society provides information services and advocacy for people with arthritis, and a toll free line and resource centre with a lending library at each of the four regional offices. Publications are available in English, Chinese, Tamil and Urdu at: http://www.arthritis.ca/page.aspx?pid=1117
Arthritis Answers Line 604-875-5051 and Toll Free: 1-800-321-1433 (Monday to Friday, 10:00 AM to 4:00 PM) The phone line is operated by trained volunteers who speak English, French, Cantonese, Mandarin and Punjabi.
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Battered Women Support Services 604-687-1868 / Toll Free: 1-855-687-1868 PO Box 21503 1424 Commercial Dr. Vancouver, BC V5L 5G2 Counselling 604-687-1867 Fax: 604-687-1864 E-mail: [email protected] Website: http://www.bwss.org
Battered Women's Support Services provides free and confidential services for women experiencing abuse from intimate relationships, childhood sexual abuse and adult sexual assault. Publications are available in English, Farsi, Punjabi and Spanish at: http://www.bwss.org/resources/publications/ Punjabi translated handouts are available at: http://www.bwss.org/resources/punjabi/
2 Empowering Women’s Employment Program for Immigrant Women Contact: [email protected]
The program includes case management, individualized training, personal development, support groups, personal exploration and development, employment related skills training, educational assistance, counselling, crisis intervention, advocacy, legal advocacy, and referrals for women survivors of violence in relationships and sexual assault.
BCAA Road Safety Foundation 604-298-5107 3020 Beta Avenue, Burnaby, BC V5G 4K4 Fax: 604-298-6497 E-mail: [email protected] Website: http://www.bcaaroadsafety.com/
The BCAA Road Safety Foundation works with families, communities and business partners to educe the number and severity of traffic crashes and injuries in BC.
Child Passenger Safety Program Toll Free info line: 1-877-247-5551
The Foundation, together with program partner ICBC, has developed a comprehensive program to help parents to ensure their child’s safety on the road. It includes: the toll free information line to speak with a certified child passenger safety educator, Child Care Seat Checks as well as information sessions for professional and community groups. Fact sheets in English, Chinese, Korean, Punjabi and Spanish can be found at: http://www.bcaaroadsafety.com/resources/child- passengers/
BC Bereavement HelpLine 604-738-9950 or Toll-free: 1-877-779-2223 Box 53530, 984 W. Broadway, Vancouver, B.C. V5Z 1K7 Fax: 604-873-5002 E-mail: bcbh@telus.net Website: http://www.bcbereavementhelpline.com/index.php
The BC Bereavement Helpline is a non-profit charitable organization dedicated to the healthy and wholesome recovery of individuals experiencing grief. Services include a helpline and community network for referral and support and a brochure of available support in B.C. On line brochures are available in Chinese, English, Korean, Persian, Punjabi, Spanish, Tagalog and Vietnamese at: http://www.bcbereavementhelpline.com/resources/
BC Cancer Agency Fraser Valley Centre 604- 930-2098 and Toll Free: 1-800-523-2885 13750 96th Avenue, Surrey, BC V3V 1Z2 Website: http://www.bccancer.bc.ca/RS/FraserValleyCentre/default.htm
This Centre is one of four full service Cancer Centres of the British Columbia Cancer Agency .It is located adjacent to the Surrey Memorial Hospital and provides oncology consultations, chemotherapy and radiotherapy treatments for people who live in the Fraser Valley. Services include prevention, treatment, screening, genetic counselling and supportive care.
3 Patient and Family Counselling Services 604- 930-4000 Provide individual, family and couple counselling by appointment, assistance and information about transportation, community services and other practical services. Interpretation services are available upon request from a BCCA health care provider.
BC Cancer Agency (BCCA) Screening Mammography Program of BC 604-586-2772 1259 Guildford Town Center, Surrey, BC V3R 7B7 Fax: 604-583-7182 Website: http://www.smpbc.ca/default.htm
The program provides free Screening Mammograms for eligible women. Doctor's referral is not required. Eligibility requirements include: BC female resident ages 40-79 (women outside of this age group are accepted with a doctor's referral), have no breast changes (new lumps, thickening or discharge), can provide the name of a doctor or clinic to receive the results, have not had a mammogram within 12 months, have not had breast cancer, do not have breast implants and are not pregnant or breast feeding. Interpreters are available upon request from a BCCA health care provider. A brochure is available in Chinese, English, and Punjabi at: http://www.smpbc.ca/Professionals/default.htm
BC Centre for Disease Control 604-660-0584 655 W 12th Ave Vancouver, BCV5Z 4R4 Fax: 604-660-6066 Website: http://www.bccdc.ca/default.htm
BC Centre for Disease Control (BCCDC) is an agency of the Provincial Health Services Authority that focuses on preventing and controlling communicable disease and promoting environmental health for the province.
BC Drug and Poison Information Centre (DPIC) (Administration) 604-707-2789 Room 0063, BC Centre for Disease Control 655 West 12th Avenue, Vancouver, BC V5Z 4R4 Fax: 604-707-2807
Poison Information Emergency Line: Toll Free: 1-800-567-8911
Only for health professionals: 1-866-298-5909
It is the provincial drug and poison information centre for British Columbia and a division of the BC Centre for Disease Control, an agency of the Provincial Health Services Authority, The Drug Information Service at DPIC provides information to healthcare professionals including pharmacists, physicians, and nurses to support the safe and effective use of medicines. The Centre’s multilingual pamphlets are available in Chinese, English, French, Korean, Persian, Punjabi, Spanish and Vietnamese. Poison prevention multilingual materials are available online at: http://dpic.org/content/poison-prevention-materials
Do Bugs Need Drugs Program Website: http://www.dobugsneeddrugs.org/
It is a community education program to address the problem of antibiotic resistance. The program explains the issues and concerns about antibiotic resistance and
4 provides easy steps we can take to prevent antibiotic resistance from developing. The website provides information for healthcare professionals, the public, teachers, parents, children, daycares and assisted living sites. Information sheets and parent’s guide are available in Arabic, Chinese, French, Italian, Japanese, Korean, Persian, Punjabi, Spanish, Somali, Thai and Vietnamese at: http://www.dobugsneeddrugs.org/multilingual/
Smart Sex Resource http://smartsexresource.com/
Smart Sex Resource is a service provided by the Clinical Prevention Services Division at the BC Centre for Disease Control, as part of the Provincial Health Services Authority. This Division provides leadership for the treatment and prevention of sexually transmitted infections (STI) and HIV, and supports BC-wide efforts to control STI and HIV. Brochures are available in English, Arabic, Chinese (Simplified and Traditional) Japanese, Punjabi, Russian, Somali and Vietnamese at: http://smartsexresource.com/health-providers/resources
BC Centre for Elder Advocacy and Support Office line: 604-688-1927 370-1199 West Pender Street, Vancouver, BC V6E 2R1 Fax: 604- 437-1929 E-mail: [email protected] Website: http://www.bcceas.ca
The BC Centre for Elder Advocacy and Support is a non-profit organization dedicated to assisting older adults. It operates a telephone hotline that provides information and referrals and a legal clinic that provides legal advice, advocacy, and legal representation. Fact sheets on abuse of older persons are available in several languages. Information about reporting abuse and neglect is available in English, French and Chinese, Hindi, Korean, Polish, Punjabi, Spanish and Vietnamese at: http://site.bcceas.ca/publications-resources/free- resources/reporting-abuse-and-neglect-under-part-3-of-the-adult-guardianship-act/
Seniors Advocacy and Information Line (SAIL) Toll Free: 1-866-437-1940 9:00 AM -1:00 PM Monday to Friday SAIL is a safe place for older adults to speak to a trained professional about situations where they were abused or have a legal question about their rights in regard to a particular situation where they were mistreated.
Victim Services Program Toll Free: 1-866-437-1940 It helps victims of abuse or a crime to access the justice system in addition to providing practical and emotional support. Assistance can be provided over the phone and callers may remain anonymous. This service is available whether or not the older adult has reported the incident to the police or to anyone else.
BC Children’s Hospital 604-875-2000 or Toll Free (in BC): 1-888-300-3088 4480 Oak Street Vancouver BC V6H 3N1 Website: http://www.bcchildrens.ca
5 BC Children Hospital, which is a provincial tertiary care facility of the Provincial Health Services Authority, provides expert care for the most seriously ill or injured children. Translated information can be accessed at: http://www.bcchildrens.ca/KidsTeensFam/A-ZPamphlets/default.htm
BC Coalition of People with Disabilities 604-875-0188 Toll Free: 1-800-663-1278 204 - 456 West Broadway, Vancouver BC V5Y 1R3 Fax: 604-875-9227 E-mail: [email protected] Website: http://www.bccpd.bc.ca/
The mission of the Coalition is to support people with all disabilities to live with dignity, independence and as equal and full participants in society. Some of their most requested publications on self-help, CPP, disability benefits, and health are available in Traditional Chinese and Punjabi at: http://www.bccpd.bc.ca/multilingual.htm
BC Epilepsy Society 604- 875-6704 2500 - 900 West 8th Avenue, Vancouver, BC V5Z 1E5 Toll Free: 1-866-374-5377 Fax: 604- 875-0617 E-mail: [email protected] Contact: Shawn Laari, Executive Director E-mail: [email protected] Website: http://www.bcepilepsy.com
The BC Epilepsy Society is a non-profit organization dedicated to serving the British Columbians living with epilepsy and their families. They also work with educators and other organizations to build awareness about epilepsy-related issues and to increase people's knowledge about the disorder and first aid. Translated information is available in Chinese, French, Punjabi and Vietnamese at: http://www.bcepilepsy.com/publications_and_resources/information_sheets.aspx
BC Housing - Lower Mainland Non-Profit Office 604- 525-3033 #800 - 5945 Kathleen Avenue, Burnaby BC V5H 4J7 Fax: 604- 525-8201 Contact: Darin Froese Executive Director Email: [email protected] Website: http://www.bchousing.org
BC Housing is the provincial crown agency that develops, manages, and administers a wide range of subsidized housing options.
Home Adaptations for Independence (HAFI) Program helps low-income seniors and people with disabilities finance home modifications for accessible, safe and independent living. A brochure is available in English, Chinese and Punjabi at: http://www.bchousing.org/Options/Home_Renovations
The Subsidized Housing Listing Resource Directory is a program for low and moderate-income renters. Housing Listings is a resource directory that provides maps and addresses of subsidized housing developments for families, seniors and people with disabilities across the province. It includes information about: how to apply to specific developments. Online registration is available at: http://www.bchousing.org/applicants/housing_listing
6 A brochure providing information on who is eligible and how to apply for housing is available in English, French, Chinese, Punjabi, Spanish and Vietnamese at: http://www.bchousing.org/applicants/apply
Shelter Aid for Elderly Renters (SAFER) Program helps make rents affordable for BC seniors with low to moderate incomes. Information brochures are available in English and Chinese at: http://www.bchousing.org/Options/Rental_market/SAFER
BC Lung Association 604-731-LUNG ((5864) 2675 Oak Street Vancouver, BC V6H 2K2 Toll Free: 1-800-665.LUNG (5864) Fax: 604.731.5810 E-mail: [email protected] Website: http://www.bc.lung.ca
BC Lung Association is a non-profit and volunteer-based health charity focused on promoting and improving lung health for all British Columbians for more than 100 years. Eliminating tobacco-related lung disease in future generations is one of the organizations key objectives.
Quit Now By Phone are Coach-Toll Free: 1-877- 455- 2233
It is a free, province-wide telephone service that offers information on topics from quit smoking methods to withdrawal and ongoing support from trained Quit Specialists. It is available 24 hours a day, 7 days a week to all BC residents. Languages: English, French and other 120 languages through telephone interpreting services.
Quit Now Online http://www.quitnow.ca/quitnow-online/overview.php
It is a free a self-guided program .Smoking Cessation - Patient Information Publications are available in English, French, Chinese (Simplified and Traditional) Farsi, Korean and Punjabi at: http://www.quitnow.ca/helping-others-quit/download-quitnow-materials.php
BC Ministry of Children and Family Development 604- 586-2685 Children and Youth with Special Needs Programs Unit 8 - 15355 102A Ave. Surrey, V3R 7K1 Fax: 604 586-5459 Website: http://www.gov.bc.ca/mcf
The Ministry provides programs and services across the province to ensure that healthy children and responsible families are living in safe, caring and inclusive communities.
Nursing Support Services assists parents and caregivers to help children with special health care needs lead active, healthy lives in their communities, while providing safe, consistent care and appropriate health supports. The program provides direct nursing care in home, school and childcare settings. In most circumstances, delegated nursing care is provided only in schools or childcare settings. These services are intended for children with severe disabilities or complex health needs. Services are provided through regional health authorities across the
7 province. A brochure is available in English, Chinese (Simplified and Traditional) and Punjabi at: http://www.mcf.gov.bc.ca/spec_needs/nursing.htm
Child Protection Publications are available online in Arabic, Chinese, Filipino, French, Korean, Persian, Punjabi, Spanish, Somali, Urdu and Vietnamese at: http://www.mcf.gov.bc.ca/child_protection/translated.htm
BC Ministry of Education Toll Free (in BC): 1 888 879-1166 PO Box 9161 STN PROV GOVT, Victoria BC V8W 9H3 E-mail: [email protected] Website: http://www.gov.bc.ca/bced/
The Ministry provides educational resources for parents, students and educators.
The Healthy Living for Families Booklets offer tips and guidelines on healthy eating and being active together as a family. The booklets that are for grades K-3, 4- 7, 8-9 and 10-12 are available in English, French, Arabic, Chinese, Farsi, Hindi, Japanese, Korean, Punjabi, Russian, Spanish, Tagalog and Vietnamese at: http://www.bced.gov.bc.ca/health/healthylivingbooklets.htm
BC Ministry of Health Toll-free in BC: 1-800-465-4911 1515 Blanshard Street, Victoria, BC V8W 3C8 Website: http://www.healthservices.gov.bc.ca
The Ministry of Health works together with BC’s health authorities to provide quality, appropriate and timely health services to British Columbians. Most of the following services and resources are multilingual:
HealthLink BC 8-1-1 Website: http://www.healthlinkbc.ca/kbaltindex.asp This resource provides easy access to non-emergency health information. You can speak with a nurse about your symptoms, consult with a pharmacist about your medication questions, or get healthy eating advice from a dietitian. You can also find the publicly funded health services and resources you need by phone or on line. The service is available 24 hours /7 days of the week. Translated resources in Chinese, French, Punjabi, Spanish and Vietnamese can be found at: http://www.healthlinkbc.ca/servicesresources/translatedresources/ Interpretation services are available in over 130 languages on request. For deaf and hearing-impaired assistance (TTY) call: 7-1-1. Videos in English, Cantonese, Mandarin and Punjabi can be found at: https://www.thinkhealthbc.ca/part-1
Dietitian Services at HealthLinkBC 8-1-1 Website: http://www.healthlinkbc.ca/dietitian They provide nutrition information for British Columbians via the website or phone, from 8:00 a.m. to 8:00 p.m., Monday to Thursday and 8:00 a.m. to 5:00 p.m. on Fridays.
BC HealthGuide Website: http://www.healthlinkbc.ca/servicesresources/bchealthGuidehandbook/
8 It provides health information and advice on health concerns, prevention tips, and home remedies. You can get a cop of the guide in your local pharmacy. Information about the handbook is available in English, French, Chinese and Punjabi at: http://www.healthlinkbc.ca/servicesresources/bchealthGuidehandbook/ Hard copies are available at multicultural agencies and ELSA classes providers.
The BC Health Files are easy-to-understand fact sheets on over 180 health and safety topics such as: common illnesses, environmental health concerns, problems with pests, and health and safety tips. The Health Files are available in Chinese, French, Punjabi, Spanish and Vietnamese at your local health unit and on-line at: http://www.healthlinkbc.ca/healthfiles/bilingua/index.stm
Healthy Families BC http://www.healthyfamiliesbc.ca It is the Province’s health promotion plan to encourage British Columbians to make healthier choices. It provides resources for better managing their own health and reducing the incidence of chronic diseases.
Healthy Women, Children and Youth Secretariat http://www.health.gov.bc.ca/women-and-children/\
The purpose of the Secretariat is to support and advance the health and wellbeing of women, children and youth in British Columbia through policy and program development by working in collaboration with other government ministries, organizations and stakeholders.
The Best Chance http://www.bestchance.gov.bc.ca/
This website provides practical information, useful tools and resources for women, expectant parents, and families with babies and toddlers up to 3 years of age .Information for parents is available in English, Chinese (Simplified and Traditional) Korean, Punjabi, Spanish and Vietnamese at: http://www.bestchance.gov.bc.ca/tools-and-resources/key- resources/index.html
PharmaCare Toll-Free: 1-800-663-7100 Fair PharmaCare Plan Administration PO Box 9655 Stn Prov Govt, Victoria BC V8W 9P2 Website: http://www.health.gov.bc.ca/pharmacare/index.html
PharmaCare is a drug insurance program providing financial assistance to British Columbians who need help in paying for prescription drugs. . Program information as well as on the Monthly Deductible Payment Option is available in English, French, Chinese, Simplified and Traditional) Farsi, Korean, Punjabi and Vietnamese at http://www.health.gov.bc.ca/pharmacare/patientinfo.html
Seniors Healthy Living Secretariat PO BOX 9825 STN PROV GOV Victoria BCV8W9W4 Fax: 250- 387-1407 http://www.health.gov.bc.ca/seniors
9 The Secretariat builds upon successful programs that support older people, makes sure information on these programs is easy to find and understand and forges innovative partnerships with local government, business and community organizations.
http://www.seniorsbc.ca/ is a website that provides information about government programs and services for older adults. Included on the website are sections on health care, finances, benefits, housing, transportation and more.
BC Seniors Guide Website: http://www.seniorsbc.ca/guide/
The BC Seniors' Guide contains helpful information on programs and benefits available to seniors in British Columbia. It is available on-line in English at: http://www2.gov.bc.ca/assets/gov/topic/AE132538BBF7FAA2EF5129B860EF AA4E/pdf/seniors_guide_2012_eng.pdf Printed copies in Chinese, French and Punjabi can be obtained by calling the Health and Seniors Information Line.
The Healthy Eating for Seniors Handbook is available in English, French, Chinese and Punjabi at: http://www.seniorsbc.ca/healthyeating/
Health & Seniors Information Line Toll Free: 1- 800- 465-4911
A “one stop” location to obtain information on both health and non-health related federal and provincial Government programs and services for British Columbia seniors. m. It can be accessed province wide and operates from 8:30 AM to 4:30 PM. Monday to Friday. Interpreters are available through the phone help-line.
Seniors Health Care Support Line Toll free: 1-877-952-3181 This line is for seniors who have issues accessing health care services or with the health care they received and want timely resolution of their problems.
Vital Statistics Agency Toll Free: 1- 888 876-1633 250- 605 Robson Street, Vancouver, BC Website: http://www.vs.gov.bc.ca/index.html
The mission of the British Columbia Vital Statistics Agency is to effectively and efficiently register vital events occurring in The Province of British Columbia and provides a spectrum of vital statistics-related products and services including birth, marriage and death certificates. Translated brochures are provided in Chinese, French, German, Punjabi, Tagalog and Vietnamese at: http://www.vs.gov.bc.ca/language.html
BC Ministry of Public Safety and Solicitor General 250- 356-7717 PO Box 9290 Stn Prov Govt Victoria BC V8W 9J7 Fax: 250- 356-8270 Website: http://www.gov.bc.ca/pssg/index.html
10 The Ministry of Public Safety and Solicitor General works to maintain and enhance public safety in every community across the province.
British Columbia Partnership for Responsible Gambling Program 250- 387-5311 Gaming Policy and Enforcement Branch PO Box 9311 Stn Prov Govt Victoria, BC V8W 9N1 Fax: 250- 356-1910 E-mail: [email protected] Website: http://www.bcresponsiblegambling.ca/
The program provides resources, and services that promote healthy choices and help to reduce any harmful impacts associated with gambling. Public awareness publications can be accessed in English, Chinese and Punjabi at: http://www.bcresponsiblegambling.ca/prevention/
Provincial Emergency Program (PEP) South West Region 604- 586-4390 14275 - 96th Avenue, Surrey, BCV3V 7Z2 Fax: 604- 586-4334
PEP works with local governments year round, providing training and support before, during and after emergencies. The Community Flood Preparedness Tool Kit is available in Chinese and Punjabi at: http://www.pep.gov.bc.ca/community/tool_kit_transl.html
Emergency Social Services (ESS) is a provincial emergency response program. Providing services required to preserve the well-being of people affected by an emergency or disaster. Information is available in English, Chinese and Punjabi at: http://www.ess.bc.ca/about.htm
BC Ministry of Social Development 250- 387-2325 PO BOX 9058 STN PROV GOVT Victoria BC V8W 9E1 Fax: 250- 387-5775 Website: http://www.gov.bc.ca/hsd/
The following are two programs that are under this ministry’s jurisdiction:
BC Employment and Assistance Program Toll Free: 1- 866 866-0800 Information is available in English, French, Chinese, Farsi and Spanish at: http://www.mhr.gov.bc.ca/bcea.htm
BC Healthy Kids Program 1-866- 866-0800, Press 4 and then 2 Website: http://www.mhr.gov.bc.ca/publicat/bcea/HealthyKids.htm
The Program helps middle and low-income families with the costs of basic dental care and prescription eyewear for their children. Eligible clients include dependent children less than 19 years of age who receive Medical Services Plan (MSP) premium assistance through the Ministry of Health Services. Brochure in English is available at: http://www.mhr.gov.bc.ca/publicat/bcea/HealthyKids.htm
11 BC Partners for Mental Health and Addictions Information 604-669-7600 1200 -1111Melville Street, Vancouver, BC V6E 3V6 Toll Free in BC: 1-800-661-2121 Fax: 604-688-3236 Email: [email protected] Website: http://www.heretohelp.bc.ca
Seven leading provincial mental health and addictions non-profit agencies are working together for this project that recognizes that people need to have access to quality information on mental health, mental disorders and substance use problems and disorders. Publications are available in Arabic, Simplified and Traditional Chinese, English, Farsi, French, Korean, Punjabi, Russian, Spanish and Vietnamese at: http://www.heretohelp.bc.ca/other-languages
The following are partner organizations providing printed and on-line multilingual publications:
Anxiety BC 604- 525-7566 103-237 East Columbia St. New Westminster, B.C. V3L-3W4 Fax: 604- 525-7586 E-mail: [email protected] Website: http://www.anxietybc.com
It is a non-profit organization working to increase awareness about anxiety disorders; promote education of the general public, affected persons, and health care providers; and increase access to evidence-based resources and treatments. Publications are available in English: http://www.anxietybc.com/brochures.php
Chinese: http://www.anxietybc.com/sites/default/files/ADABC_Panic- Kids_Chinese.pdf and http://www.anxietybc.com/sites/default/files/OCDinYoungPeople-Cantonese_000.pdf
Punjabi: http://www.anxietybc.com/sites/default/files/OCDinYoungPeoplePunjabi.pdf
BC Schizophrenia Society- Fraser Region Toll free: 1-877-717-5518 Contact: HardeepThind Fraser South Coordinator 604-574-1976 E-mail: [email protected] Website: http://www.bcss.org/
The Society is dedicated to supporting its members, educating the public, raising funds for research and advocating for better services for people with schizophrenia and other serious and persistent mental illnesses. Mental Health Family Support and Respite Services are offered across the Fraser Health region. Publications are available in Bengali, Chinese, French, Hindi, Punjabi, Spanish and Urdu at: http://www.bcss.org/2007/05/resources/family-friends/translated-materials/
Canadian Mental Health Association, South Fraser Branch 604-543-1357 208 - 8334 128 Street, Surrey, BC V3W 4G2 Fax: 604- 543-1369 E-mail: [email protected] Website: http://www.southfraser.cmha.bc.ca/
12 The Association promotes the mental health of British Columbians, and supports the resilience and recovery of people experiencing mental illness. CMHA accomplishes this mission through advocacy, education, community-based research and services. Publications are available in English, French, Amharic, Arabic, Chinese, Croatian, Dinka, Hindi, Persian, Punjabi, Somali, Spanish, Tigrinia, Urdu and Vietnamese at: http://www.cmha.ca/bins/content_page.asp?cid=4-42-211
Mood Disorders Association of BC 604- 873-0103 200 - 460 Nanaimo Street, Vancouver, BC V5L 4W3 Fax: 604-873-3095 E-mail: [email protected] Website: http://www.mdabc.net/
The Association provides support and education for people with a mood disorder, their families and friends. MDA cooperates and partners with professionals, agencies and other mental health organizations to encourage research and to educate and build an understanding community. Information about South Asian groups and resources in Punjabi can be found at: http://www.mdabc.net/mood-disorders- association-bc-punjabi, for Cantonese and Mandarin speakers at: http://www.mdabc.net/cantonese-and-mandarin-speakers and Farsi speakers at: http://www.mdabc.net/north-shore-farsi-support-group
BC Recreation and Parks Association 604-629-0965 Toll Free: 1-866-929-0965 301 - 470 Granville Street, Vancouver, BC V6C 1V5 Fax: 604-629-2651 Website: http://www.bcrpa.bc.ca/
The British Columbia Recreation and Parks Association is a not for profit organization dedicated to building and sustaining active healthy lifestyles and communities in BC, inspiring and supporting community leaders and practitioners to build and sustain healthy communities through advocacy, communication and education with a diverse network of partners. Walking Program Resources are available in English, Chinese, Punjabi and Spanish at: http://www.bcrpa.bc.ca/recreation_parks/walking-program
BC 211 604-875-6431 202-3102 Main Street, Vancouver. BC V5T 3G7 Fax : 604-660-9415 E-mail:[email protected] Website: http://www.bc211.ca/index.html
211 is an easy to remember three-digit number that will connect callers to free information about community, social and government services. BC residents can access live Information and Referral Specialists who listen to callers' issues, help assess their needs and refer them to the most appropriate services and programs in their area.
Alcohol and Drug Information and Referral Service Toll Free 1-800-663-1441 http://www.bc211.ca/adirs2.htm
This help-line is for people needing help with any kind of substance abuse. Referrals include treatment services for adults and youth, education/prevention resources, self- help groups, contacts for fetal alcohol syndrome and other addiction concerns. The
13 service which is funded by the Ministry of Health operates 24 hours, seven days a week Telephone interpreting services are available.
Problem Gambling Help Line Toll Free: 1-888-795-6111 http://www.bc211.ca/pghl.html
This help-line is for people wanting help and information about problem gambling. Referrals include: counselling services for youth and adults, prevention resources, self-help groups and other community services. Hours of operation: 24 hours, seven days a week. Telephone interpreting services are available.
Red Book Online http://redbookonline.bc211.ca/bc/goHome?langInd=E This online directory has over 6,200 listings of community, social and government services in the Lower Mainland of BC
VictimLINK Toll Free: 1-800-563-0808 [email protected] Website: http://www.victimlinkbc.ca/
It is a province-wide help-line for victims of family and sexual violence, and all other crimes. Victim service workers provide crisis support and referrals to a network of community, social, health, justice and government resources, including victim services, transition houses, and counselling services. This help- line provides service in 130 languages and dialects, including 17 North American aboriginal languages.
The Shelter and Street Help Line 604-875-6381
It is designed to assist people who are affected by homelessness and publishes the Shelter List, which details available shelter beds and mats for women, men, youth and families. The Shelter List covers Vancouver, Richmond, Surrey, Langley, North and West Vancouver, New Westminster, Maple Ridge, Tri-Cities, Abbotsford, Chilliwack, Mission and Hope.
Youth Against Violence Line Phone Toll Free: 1-800-680-4264 http://www.youthagainstviolenceline.com/
Young people in BC can call to prevent and report incidents of youth violence or crime or to get information. Parents, teachers, caregivers, service providers and others can also call for information about youth-related issues such as bullying and gangs. Hours of operation: 24 hours, seven days a week. Telephone interpreting services are available.
BC Women’s and Hospital Centre- Asian Women's Health Clinic 604-875-3060 4500 Oak Street, Vancouver, BC V6H 3N1 Appointments and Information (Chinese) SUCCESS: 604-684-1628 Website: http://www.bcwomens.ca/Services/HealthServices/AsianWomensHealth/default.htm
The Clinic provides cervical and breast cancer screening services (pap smears, breast exams, mammograms) for women of Asian origin (primarily Chinese) along with women’s
14 wellness education for the Asian population. All staff - physicians, nurses, clerical staff and volunteers- are women and all are fluent in Cantonese or Mandarin. Translated information is available in Chinese and Korean at: http://www.bcwomens.ca/Services/HealthServices/AsianWomensHealth/Resources.htm
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Canadian Cancer Society- Surrey North Delta Unit Office 604-583-2228 # 203-9908 King George Boulevard, Surrey, BC V3T 2V6 Fax: 604-583-2218 E-mail: [email protected] Website: http://www.bc.cancer.ca
The Surrey office serves the local community by providing information about any cancer- related issue. It offers a lending library, support programs, community service referrals and assistance for cancer patients and their families. The Society multilingual services include:
Cancer Information Phone Service Toll-free: 1- 888 -939-3333 It is a national, bilingual, toll-free service available to cancer patients, their families, the general public and healthcare professionals. Service is available Monday to Friday 9 a.m. to 6 p.m. in English and French. For other languages, interpreter services can be provided.
Living with Cancer support for the Chinese community 604- 215-5204 Contact: Crystal Hoi Email: [email protected]
In collaboration with the volunteer Chinese Programs Committee, the mission of Chinese Programs is to reach out to and work together with the Chinese community to eradicate cancer and enhance the quality of life of people living with cancer
Translated Publications: The Society has publications on healthy living, risk reduction and various cancers in English, French Chinese, Farsi and Punjabi. Fact sheets are available in Hindi, Italian, Korean, Persian, Polish, Portuguese, Spanish, Tagalog, Tamil, Ukrainian, Urdu and Vietnamese at: http://www.cancer.ca/ccs/internet/standard/0,3182,3278_286016759__langId- en,00.html Information in French can be found at: http://www.cancer.ca/British%20Columbia-Yukon/Publications.aspx?sc_lang=fr-CA
Canadian Diabetes Association 604-596-5630 / 1-800- 226-8464 Fraser Valley Regional Office Suite 408- 7337 137th Street, Surrey, BC V3W 1A4 E-mail: [email protected] Website: www.diabetes.ca
The Canadian Diabetes Association promotes the health of Canadians through diabetes research, education, service and advocacy.
Chinese Diabetes Information Service Toll-free: 1- 888- 666-8586 Contact: Iris Lui E-mail: [email protected]
15 This service provides information and referral services in Cantonese and Mandarin, runs one of the largest diabetes print and video lending libraries in Canada and develops educational materials. Chinese publications are available online at: http://www.diabetes.ca/chineseinformation/
Multicultural Adaptations of “Just the Basics” in English, French, Hindi, Portuguese, Punjabi, Spanish and Tamil can be found at: http://www.diabetes.ca/diabetes-and-you/nutrition/just-basics/
Canadian Liver Foundation - Greater Vancouver Chapter 604-707-6430 and Regional Office Toll free: 1-800-856-7266 109 - 828 West 8th Avenue, Vancouver, BC V5Z 1E2 Fax: 604-681-6067 Email: [email protected] Contact: Elena Murgoci, Regional Director Email: [email protected] Website: http://www.liver.ca
Canadian Liver Foundation staff and volunteers provide one-on-one and group support to liver disease patients and their families in communities across Canada. Sometimes this support involves answering questions over the phone or mailing out informational materials. Other times, the support involves organizing group meetings where patients can share their stories and learn to cope with their disease. Information is available in French at: http://www.canadahelps.org/CharityProfilePage.aspx?CharityID=s2220&Language=fr and Chinese at: http://www.liver.ca/chinese/Default.aspx
Canadian Red Cross Lower Mainland Region 604-709-6650 Toll Free: 1-800-565-8000 3400 Lake City Way, Burnaby, BC V5A 4Y2 Fax: 604-709-6675 E-mail: [email protected] Website: http://www.redcross.ca/article.asp?id=2933&tid=078
In order to reach a diverse population the Canadian Red Cross Lower Mainland Region develops programs in first languages, recruits volunteers who speak more than one language, provides materials translated into commonly used languages and promote information to communities in their first languages.
Multilingual Information Service for Refugee Claimants 604-787-8858 Toll Free: 1-866-771-8858 This is a program that provides assistance to refugee claimants to help them make a successful new start and prevent marginalization, distress and exploitation.
Smart Start-Personal Disaster Preparedness Website: http://www.redcross.ca/article.asp?id=20644&tid=078
This program is available to community groups, ESL classes, caregivers or group of friends who want to learn together, new immigrants and refugees with language barriers and those facing additional challenges that create barriers. It is available in: Afrikaans, Amharic, Arabic, Cantonese, Dutch, Farsi, French, German, Hindi, Korean, Mandarin, Punjabi, Spanish, Swahili, Tagalog, Tamil, Taiwanese and Vietnamese.
16 RespectED: Healthy Parenting and Promoting Safe 604-709-6642 Environments for Children in the Chinese Community Contact: Linda Kuan, E-mail: [email protected] Website: http://www.redcross.ca/article.asp?id=20854&tid=078
The program helps to promote healthier relationships and safer communities through education to break the cycle of abuse, neglect, harassment and interpersonal violence through prevention education, and in so doing to promote safe, respectful and supportive relationships for individuals, within the family and within the community. Health Equipment Loan Programs Website: http://www.redcross.ca/article.asp?id=20663&tid=078
The Red Cross offers a number of health equipment loan programs to Lower Mainland residents. Depot locations and hours can be found at: http://www.redcross.ca/cmslib/general/lmr_mels_depot_contact_info091130.pdf
Community Living British Columbia 604-664-0101 Toll Free: 1-877-660-2522 7th Floor, Airport Square 1200 - West 73rd Avenue Vancouver, BC V6P 6G5 Fax: 604-664-0765 E-mail: [email protected] Website: http://www.communitylivingbc.ca/
Community Living BC (CLBC) delivers supports and services to eligible adults and their families in British Columbia. Adults with developmental disabilities and those who meet the Personalized Supports Initiative (PSI) criteria are eligible for supports through CLBC. Publications are available in English, French, Chinese (Simplified and Traditional), Farsi, Hindi, Punjabi, Spanish, Tagalog and Vietnamese at: http://www.communitylivingbc.ca/policies-publications/publications/fact-sheets/
Crohn's and Colitis Foundation of Canada 604- 596-2305 Toll free: 1-800-513-8202 11198 84th Avenue, Nordel Mall PO Box 33060 Delta, BC V4C 8E6 Fax: 604- 596-3187 Contact: Alison Obrecht, Chapter Development Coordinator Email: [email protected] Website: http://www.ccfc.ca
It is a national not-for-profit voluntary medical research Foundation. Its mission is to find the cure for inflammatory bowel disease. Online information is available In English and French.
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DiverseCity Community Resources Society 604-597-0205 1107-7330 137th Street Surrey, BC V3W 1A3 Fax: 604-597-4299 Website: http://www.dcrs.ca
The Society is a registered non-profit agency offering a wide range of services and programs to immigrant and refugee communities. The services are delivered through six main departments, namely: Family Services, Community Development, Language Programs,
17 Career Services, Interpretation and Translation Services and Fee for Service Programs. The following are some of the multicultural health programs provided by the Society:
Family Services 604-597-0205 ext.1202 / 1273 E-mail: [email protected] These programs provide counselling and support services to immigrant and refugee clients in Arabic, Cantonese, Farsi , French, Hindi, Korean, Lingala, Mandarin, Punjabi, Spanish, Swahili, Urdu and Vietnamese,
Child and Youth Mental Health Program 604-597-0205 local 1202 (client intake)
The program provides professional counselling services to children and youth (from immigrant and refugee families) experiencing mental health issues through individual, family and group therapy. Services are available in English, African languages, Farsi, Hindi, Punjabi, Swahili, and Urdu.
Alcohol and Drug Program 604-597-0205 local 1202 (client intake) E-mail: [email protected]
It provides confidential individual, couple, and family counselling for people seeking help with alcohol or drug-related problems. Clients receive language-specific and culturally appropriate service, which is available in Hindi, Punjabi, Spanish and Urdu.
Stopping the Violence Program 604-597-0205 local 1202 (client intake)
It provides counselling, support, outreach, and advocacy to immigrant women living in Surrey, Delta, and surrounding areas who have experienced family violence, sexual assault, or historical sexual abuse. Services are culturally appropriate and offered in English, French, Arabic, Farsi, Hindi, Korean, Mandarin, Punjabi, Spanish, Urdu, and Vietnamese.
Spousal Abuse Program for Indo-Canadian Men 604-597-0205 local 1374 It provides group counselling for court-mandated men from the South Asian community who have been charged with domestic assault. It is offered in English, Hindi, Punjabi and Urdu.
ELSA Net 604- 639-8118 200-5050 Kingsway, Burnaby, BC V5H 4H2 Fax: 604-639-8116 E-Mail: [email protected] Website: http://www.elsanet.org/
The English Language Services for Adults (ELSA) program provides basic and Intermediate level English training for adult newcomers to Canada. ELSA is government-funded and is free to students. Information about its services is available in: English, Arabic, Chinese (Simplified and Traditional), French, Korean, Persian, Punjabi, Russian, Spanish, and Vietnamese at. http://www.elsanet.org/elsa.html
The Healthy Living for Multicultural Communities Resource Package provides on-line access to resources for ESL teachers (literacy to level 5) including curriculums
18 on healthy eating, healthy lifestyles, healthy communities, healthy minds, type 2 diabetes and heart health .at http://www.amssa.org/programs/multicultural- health/healthy-living-resources/esl
ESL Videos and Teaching Resources: Accessing Community Health Services- Calling 911Video, ELSA Level 1 Lesson Plan and Teacher’s Notes, Walk in Clinic Video and ELSA Level 2 Lesson Plan and Teacher’s Notes, can be accessed at: http://www.amssa.org/programs/multicultural-health/healthy-living- resources/esl/video-resources
Active Living Video, Teaching and Parenting Session Resources are available at: http://www.amssa.org/programs/multicultural-health/healthy-living- resources/esl/video-resources F
Fraser Health Authority Toll Free General information line: 1-877-935-5669 Suite 400, Central City Tower 13450 -102nd Avenue, Surrey, BC V3T 0H1 Fax: 604- 587-4666 E-mail: [email protected] Website: http://www.fraserhealth.ca
Fraser Health provides hospital care, residential care, home support, home care nursing, public health, environmental health, and mental health and addictions services in homes and at more than 100 facilities across the health authority Services are provided for residents of the following regions:. Fraser East (Abbotsford, Mission, Chilliwack, Hope, Agassiz) Fraser North (New Westminster, Burnaby, Coquitlan, Maple Ridge-Pitt Meadows) and Fraser South (Surrey, White Rock/South Surrey, Delta, Langley)
Advance Care Planning Resources There are several resources that can help starting the conversation about advance care planning in English, Chinese and Punjabi at: http://www.fraserhealth.ca/your_care/advance-care-planning/resources/
Language Services http://www.fraserhealth.ca/your_stay/amenities-and- services/language_services/language_services
Interpretation or written translation services are available in over 60 different languages. Sign language interpreters are also available for deaf, deaf-blind, and hard-of-hearing persons and are provided through a provincial program.
Diabetes Education- Jim Pattison Outpatient 604-582-4583 Care and Surgery Centre 9750 140th Street, Surrey, BC V3T 0G9 Fax: 604.582.4590
Diabetes education centres in Fraser Health provide education and support to people living with diabetes, their family members and the community. Services are available for those with Type 1, Type 2 and gestational diabetes as well as prediabetes Classes are available in English and Punjabi. A video in Punjabi that teaches
19 people about the signs and symptoms of diabetes and practical ways to manage this condition can be found online at: http://livewellwithdiabetes.com/lwwdnew/Punjabi
Cardiac Rehabilitation and Prevention Program, 604-582-4550 Jim Pattison Outpatient Care and Surgery Centre 9750 140 St, Surrey, BC V3T 0G9
The cardiac clinic provides specialized services for suspected or diagnosed cardiac illness patients. Interpreters and translated materials are available in Chinese and Punjabi.
Surrey Memorial Hospital Sexual Assault Nurse Examiner 604-581-2211
The program offers sensitive, caring, supportive and confidential care following a sexual assault. A Bilingual clinical staff and interpreters are available on site if requested by a FH health care provider.
Surrey Memorial Hospital-Youth Clinic 604-585-5999 13750 96 Avenue Surrey, BC, V3V 1Z2 Fax: 604-585-5998
This is a confidential clinic for youth between the ages of 12 to 21. Deals with issues related to adolescent sexuality. Offers free pregnancy testing and counselling, screening for sexually transmitted diseases, hepatitis B vaccines, HIV testing, counselling, and information on birth control. Translated materials are available as well as interpreters if requested by a FH health care provider.
Mental Health and Addictions Services 604- 953-4900 13401-108 Ave 11th Floor Surrey, BC V3T 5T3 Fax: 604 953-4901
These services provide a central point of entry to adult mental health for North and Central Surrey residents. The multidisciplinary team specializes in urgent response, clinical assessment, treatment stabilization, and referral.Languages English, French, Hindi and Punjabi.
The Early Psychosis Intervention (EPI) Program Intake Line 604-538-4278
The program serves young people with early psychosis who are between the ages of 13 to 35, and their families. Treatment components include individual, group and family intervention. Other program components include community education, evaluation, and research, as well as assessment and monitoring for young people at ultra high risk of developing psychosis. Information is available in English, Chinese, Hindi and Punjabi at: http://www.psychosissucks.ca/epi/downloads.cfm
New Canadian Clinic 604-953-5030 7330 137th Street, Surrey, BC V3W 1A3 Fax: 604-598-2382
The clinic is a collaborative project with the Fraser Health Authority and DIVERSEcity Community Resources Society. It provides medical care and social support for new
20 immigrants and refugees whose medical needs may be complicated by language, cultural, and knowledge barriers. Serves new immigrants and government assisted refugees with Interim Federal Health plan or MSP coverage, as well as refugee asylum seekers who may not have coverage. Service is provided by appointment only Monday to Friday, 8:30 AM - 4:30PM.
North Surrey Public Health Unit (NSPHU) 604-587-7900 220-10362 King George Highway Surrey, BC V3T 2W5 Fax: 604-582-4811
The NSPHU provides a large number of services including prenatal classes, child health, chronic disease prevention, community nutrition programs, dental health promotion, education and care, immunization, hearing clinics, tobacco reduction program, and multicultural outreach. Cross-cultural communication: bilingual clinical and non-clinical staff. Languages: English, Punjabi.
Seniors First Health Clinic 604 953-4919 Gateway Scotia Bank Tower, 13th floor 13401 108TH Avenue, Surrey, BC Fax: 604- 953-4953
The clinic provides comprehensive screening, assessment, treatment, care planning and education to seniors and their families, as well as mentoring support to professional caregivers. Interpreters available if they are requested by a FH care provider.
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Health Canada- BC Region Office 604- 666-2083 Suite 405, Winch Building (Sinclair Centre) 757 West Hastings Street, Vancouver, BC V6C 1A1 Fax: 604- 666-2258 Website: http://www.hc-sc.gc.ca/
Health Canada is the Federal Department responsible for helping Canadians maintain and improve their health, while respecting individual choices and circumstances.
Canada's Food Guide helps to know how much food we need, what types of foods are better for us and the importance of physical activity in our lives. On line copies of the Canada Food Guide are available in: Arabic, Chinese, English, French, Korean, Persian, Punjabi, Russian, Spanish, Tagalog, Tamil and Urdu at: http://www.hc-sc.gc.ca/fn-an/food-guide-aliment/order- commander/guide_trans-trad-eng.php
My Food Guide is an interactive tool that helps to personalize the information found in Canada's Food Guide. This tool can be printed in the following languages: Arabic, Chinese (traditional or simplified), Farsi, Korean, Russian, Punjabi, Spanish, Tagalog, Tamil and Urdu from: http://www.hc-sc.gc.ca/fn-an/food-guide- aliment/myguide-monguide/index-eng.php
21 Heart and Stroke Foundation of BC and Yukon 604-591-1955 Surrey/Langley/White Rock Regional Office 218-13569 76th Avenue, Surrey, BC V3W 2W3 Heart and Stroke Info Line 1-888-HSF-INFO (1-888-473-4636) Fax: 604-591-2624 Website: http://www.heartandstroke.bc.ca/
Community based organization dedicated to the prevention and relief of heart disease and stroke in B.C. and the Yukon. The Foundation provides information on research and support groups. The Info line offers specially trained volunteers who answer questions about heart disease and stroke, risk factors, healthy lifestyles, community resources and programs. It operates Monday to Friday, 9:00 AM - 5:00 PM. Online Multicultural Resources in English, French, Chinese and Persian are available at: http://www.heartandstroke.bc.ca/site/c.kpIPKXOyFmG/b.3644335/k.6AFC/Multilingual_Reso urces.htm Information in Gujarati, Hindi, Punjabi, Tamil and Urdu can be found at: http://www.heartandstroke.bc.ca/site/c.kpIPKXOyFmG/b.3644343/k.6496/South_Asian_Reso urces.htm
Immigrant Services Society - Surrey Career Centre 604-598-8545 #201-7337- 137th Street, Surrey, BC E-mail: [email protected] Website: http://www.issbc.org
Immigrant Services Society of BC (ISS) works in communities throughout Greater Vancouver, assisting immigrants, refugees, and visa students and develops partnerships with community organizations supporting immigrants to build a future in Canada.
JobOptionsBC
This program provides a full range of employment services that assist immigrant job seekers with a wide variety of needs and enhance their ability to build a meaningful and successful work life in Canada. These services are provided in multiple languages. . Inform'Elles– Reseau - Femmes Colombie- Britannique 604-736-6974 302-1037 West Broadway, Vancouver, BC V6H 1E3 Fax: 604-736-6975 Contact: France-Emmanuelle Joly, Executive Director Email: [email protected] Web site: http://www.reseaufemmes.bc.ca/
This organization provides information on physical, mental health and prevention of violence against children and women, counselling, referrals and emotional support for women. Language: French.
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Kidney Foundation of Canada - BC Branch 604-736-9775 200-4940 Canada Way, Burnaby, BC V5G 4K6 Toll Free: 1-800-567-8112 Fax: 604-736-9703
22 Website: www.kidney.bc.ca
The Kidney Foundation of Canada, BC Branch, is part of a national volunteer organization with branch offices and volunteer chapters in every province. Founded in 1964, the Foundation is committed to kidney health and improved lives for all people affected by kidney disease by funding and stimulating innovative research, providing education and support. Videos are available in English, French, Chinese and Punjabi at the BC branch. The "Living with Kidney Disease" manual is available in English, French, Chinese, Italian and Punjabi at: http://www.kidney.ca/Page.aspx?pid=394
The Chinese Renal Association holds an informal peer/family support session monthly on the first day of each month. Contact: [email protected]
KIDS Help Phone 1-800-668-6868 1100-1200 West 73rd Avenue Vancouver, BC V6P 6G5 Office Phone: 604-267-7057 Fax: 604-267-7058 Contact: Kathie Jagger, BC Regional Director E-mail: [email protected] Website: http://www.kidshelpphone.ca/
Kids Help Phone is a bilingual, 24-hour, toll-free confidential and anonymous phone and web counselling, referral and information service for children and youth. It provides counselling services to young people between the ages of five and 20 and help adults aged 21 and older find the counselling services they need. Languages: English, French.
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Multiple Sclerosis Society of Canada-BC Division- 604- 689-3144 Lower Mainland Chapter Toll Free: 1-800-268-7582 1501-4330 Kingsway, Burnaby, BC V5H 407 Fax: 604- 689-0377 Contact: Adrianne Boothroyd E-mail: [email protected] Website: http://www.mssociety.ca/bc/default.htm
The Society offers information, support, recreational and educational programs, self help groups, referral, legal advocacy, a resource library and equipment to people affected by multiple sclerosis and their families. A Community Services Coordinator is available Monday to-Friday 8:30 am to 4:30 pm. Information is available in English and Chinese at: http://www.mssociety.ca/bc/pubs.htm. Information in French is available at: http://scleroseenplaques.ca/fr/default.htm
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Options for Sexual Health 604-731-4252 3550 East Hastings St. Vancouver, BC V5K 2A7 Fax: 604-731-4698 Website: https://www.optionsforsexualhealth.org
Options for Sexual Health is a not-for-profit organization that offers confidential, nonjudgmental clinical services, reliable contraceptive and comprehensive education and information, provided by well-trained professionals according to the highest standards.
23 Information is available in English, Chinese, French, Korean, Punjabi, Tagalog and Vietnamese at: https://www.optionsforsexualhealth.org/resources
Surrey North OPT Clinic 604 587-7900 North Surrey Public Health 220-10362 King George Boulevard Surrey, BC, V3T 2W5
The clinic provides health services for people of all ages, pregnancy evaluation services and testing, treatment, client follow-up and partner notification for infections.
SEX SENSe Line Toll Free: 1-800-739-7367 E-mail: [email protected] Website: www.wontgetweird.com
Toll-free, confidential, non-judgmental telephone services providing information and referrals on sex, contraception, sexually transmitted infections, pregnancy and pregnancy options. Online information in English, Chinese, Punjabi and Tagalog is available at: http://www.optionsforsexualhealth.org/advocacy/sex-and-law
OPTIONS Surrey Community Services Society 604 596-4321 100 - 6846 King George Highway, Surrey, BC V3W 4Z9 Fax: 604- 572-7413 Contact: Connie Hong, Manager Settlement and Integration Program Email: [email protected] Website: http://www.options.bc.ca
This non-profit organization offers child and family, health, housing, multicultural, women and youth services. The Multicultural Services program helps newly arrived immigrants and refugees to settle in Canada by providing orientation to their new communities, and guidance and support to access government and community services. It provides information, referral and support in various languages including Chinese, Korean, Punjabi and Spanish.
Moving Ahead Program Location: 13520 - 78 Avenue Surrey, BC V3W 8J6 Contact: Gina Kim Assistant Program Manager 604-572-4060 Extension: 1130 Fax: 604-501-6855
The program helps individuals and families with multiple needs and significant integration barriers to cope with their issues and associated barriers and to acquire sufficient skills to participate in regular settlement or community services and programs and provides a coordinated support system across service sectors.
Osteoporosis Canada - BC Division 604- 541-1942 Surrey/White Rock Chapter 13845 18th Ave Surrey, BC V4A 1W6 Contact: Chair: Rycarda Smith Email: [email protected]
The Society educates, empowers and supports individuals and communities in the risk- reduction and treatment of osteoporosis. Online publications in English, Chinese, Italian,
24 Portuguese, Punjabi and Spanish are available at: http://www.osteoporosis.ca/index.php?ci_id=7038&la_id=1
OSTOP- Osteoporosis Info Line Toll Free (English): 1-800-463-6842 Toll Free (French): 1-800-977-1778 This is a bilingual toll-free information line that gives access to knowledgeable and understanding people who will answer questions and refer to resources. Languages: English and French.
Ovarian Cancer Canada - Pacific-Yukon Regional Office 604-676-3431 311 - 470 Granville Street Vancouver, BC V6C 1V5 Toll Free: 1800-749-9310 Fax: 604-676-3435 E-mail: [email protected] Contact: Tracy Kolwich, Pacific Regional Manager Email: [email protected] Website: www.ovariancanada.org
It is a charitable organization that provides information about current treatment options and clinical trials and support for families who want information and hope. The Ovarian Cancer has developed a series of awareness fact sheets for well women, women at risk, and healthcare professionals. Fact sheets are available in English, Punjabi, Chinese, Tamil and Portuguese. Online information is available in English and French at: http://www.ovariancanada.org/
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Parent Support Services Society of BC 604-669-1616 204- 5623 Imperial Street, Burnaby, BC V5J 1G1 Toll Free 1-800-665-6880 Fax: 604-669-1636 E-mail: [email protected] Website: www.parentsupportbc.ca
The Society promotes healthy family relationships by supporting children, parents and others in a parenting role in B.C. communities.
Parent Support Circles Program: A province-wide network of self-help groups provides parents with a safe environment in which to talk about their stress, receive support and nurturing and learn parenting skills. In some communities circles operate in Cantonese, Filipino, Hindi, Punjabi, and Spanish.
Progressive Intercultural Community Services Society- 604 596-7722 Surrey Head Office #109 - 12414 – 82nd Avenue, Surrey, BC, V3W 3E9 Fax: 604- 596-7721 Website: http://www.pics.bc.ca/
PICS provides employment services, health education, counselling programs, youth programs, English language, immigration/settlement services, drug/alcohol counselling, volunteer program, agricultural workers programs and senior's housing.
Immigrant Women’s Resource Centre 604 595 7962
25 #201-12732 80th Avenue Surrey, BC V3W 3A7. Email: [email protected] Website: http://www.pics.bc.ca/site/programs/special_programs/women--s_clinic_.html
The Centre was developed in partnership with Kwantlen Polytechnic University nursing students to empower women by providing education and resources surrounding women's health issues. The centre serves women from the following communities: African and Caribbean, Chinese, Farsi, Italian, Portuguese, South Asian, Spanish and Vietnamese as well as female youth from all communities. Women from other communities who can understand and speak some English are also welcome.
Housing Programs Website: http://www.pics.bc.ca/site/programs/housing.html#52_Unit Contact: Rajeev Mohindru, Director of Care 604 596 0052 Email: [email protected]
The Guru Nanak Niwas Independent Living facility is designed specifically for independent senior adults who want to enjoy a lifestyle filled with recreational, educational and social activities with other seniors.
The Assisted Living Complex provides a special combination of residential housing, personalized supportive services and health care.
The Seniors Day Care Program offers daily structured programs in a community setting with health-related and rehabilitation services to elderly who are physically or emotionally disabled and need a protective environment. . Provincial Health Services Authority 604- 675-7400 700 - 1380 Burrard Street, Vancouver, BC V6Z 2H3 Fax: 604-708-2700 Website: http://www.phsa.ca
The Provincial Health Services Authority (PHSA) is one of six health authorities in BC. Its primary role is to ensure that B.C. residents have access to a coordinated network of high- quality specialized health care services: BC Children’s Hospital and Sunny Hill Health Centre for Children, BC Women’s Hospital and Health Centre, BC Centre for Disease Control, BC Cancer Agency, BC Transplant Society, BC Renal Agency, BC Mental Health and Addiction Services.
Kelty Mental Health Resource Centre 604-875-2084 Toll Free: 1-800-665-1822 Mental Health Building 85 BC Children’s Hospital Site Room P3-302 - 4500 Oak Street Vancouver, BC V6H 3N1 Fax: 604-875-3688 E-mail: [email protected] Website: http://keltymentalhealth.ca/
It is a provincial resource centre working to link children, youth and their families with appropriate resources in all areas of mental health and addictions. In addition, it also serves the resource needs of adults with an eating disorder. Online information is available in English, French, Chinese (Simplified and Traditional) Farsi, Korean
26 and Punjabi at: http://keltymentalhealth.ca/ The Healthy Living Toolkit For families and professionals in English can be accessed at: http://keltymentalhealth.ca/toolkits
The Provincial Language Service 604-297-8400 Toll Free: 1-877-228-2557 1795 Willingdon Avenue, Burnaby, BC V5C 6E3 Online Booking: https://plscustomer.phsa.ca/ Fax: 604-297-9304 E-mail: [email protected] Website: www.phsa.ca/pls
The Provincial Language Service (PLS) is a program of the Provincial Health Services Authority (PHSA) that is committed to assisting organizations in providing equitable services to the culturally and linguistically diverse residents of British Columbia. It provides health-focused interpreting and translation services in over 100 languages, and cross-cultural program development services.
R
Réso Santé Colombie- Britannique 604-629-1000 1575 West 7th Ave. Vancouver, BC V6J 1S1 Fax: 604-732-3236 Website: http://www.resosante.ca
Réso Santé develops and supports the implementation of strategies, promotes French- language health services and research, ensures the sharing of information and promotes awareness and involvement of the francophone population. It provides access to a database of French-speaking health professionals at: http://www.resosante.ca/index.php?option=com_sobi2&sobi2Task=search&Itemid=82&lang= fr
S
S.U.C.C.E.S.S. 604-588-6869 Surrey- Delta Service Centre #302 - 10090 152 Street, Surrey, B.C. V3R 8X8 Fax: 604-588-6823 Website: http://www.successbc.ca/eng/component/option,com_mtree/task,listcats/cat_id,149/Itemid,/
The Centre delivers employment, language training and settlement services to residents of the area. Services are available in English, Cantonese, Mandarin, Korean, Farsi, Punjabi, Hindi, Tagalog and Spanish. It operates Monday to Friday, from 9:00 AM to 5:00 PM.
Direct Information & Referral Services: Provide individual counselling and telephone inquiries, which include information about employment, housing, immigration, medical and health services, education, citizenship and social benefits, form filling, liaison, interpretation, referral and translation services.
Chinese Help lines Cantonese 604-270-8233 Mandarin: 604-270-8222
27 The help-lines are operated by volunteers who provide support services to residents of the Lower Mainland of BC, seven days a week from 10 a.m.-10 p.m. in Cantonese and Mandarin, helping people who feel lonely or in despair because of unemployment, family problems, trouble adapting to local culture, or other problems. Operating hours are: 10:00 AM to 10:00 PM, seven days a week.
Language Services 604-588-6869 #206 – 10090 152nd Street, Surrey, B.C. V3R 8X8 Fax: 604-588-6823
The agency provides the ELSA program for Pre-Beginners to Intermediates - Pre- Literacy to Level 7.
Sources Community Resource Centres 604-531-6226 Head office: 882 Maple Street, White Rock, BC V4B 4M2 Fax: 604-531-2316 Website: http://www.sourcesbc.ca/
The agency provides services to individuals and families coping with isolation, addiction, poverty, disability, and conflict in Delta, Langley, Surrey and White Rock.
South Asian Legal Education and Outreach 778 565-3638 Ext. 503 E-mail: [email protected]
This program provides legal education, information and advocacy to the South Asian community as it relates to violence against women and children.
Surrey- Delta Indo Canadian Seniors Centre 604-591-1795 200- 7050 -120 Street, Surrey, BC Fax: 604-591-1795 Website: http://ics.vcn.bc.ca/
The Centre offers recreation programs and services for seniors in English, Hindi, Punjabi and Urdu.The Indo-Canadian Women and Men Seniors’ groups meet at the centre on a regular basis for recreational and educational activities.
UMOJA Newcomers Family Service Centre 604- 581- 5574 10025 Whalley BLVD, Surrey, B.C., V3T 4G1 Fax: 778- 395- 5150 E-mail: [email protected] Website: http://www.umojaoperation.ca/
Umoja Operation Compassion Society is a non-profit organization dedicated to helping African and other immigrant and refugee families successfully integrate into the Canadian culture while embracing their cultural roots. The Centre offers a variety of programs and specialized services based on identified needs in the community and government contracts.
28 Index
The multicultural health programs and resources included in this guide are organized in this index in alphabetical order by agency and program, health condition / issue, type of service and language in which the services are provided.
Agencies and Programs
A Alzheimer Society of BC- White Rock, North Delta, Central and North Surrey Resource Centres, 1, Dementia Help Line, 1, Chinese Resource Centre / Support Groups, 1 AMSSA, 1, Healthy Living Website Resources, 2, Multilingual Diabetes Prevention Post Cards, 2, Public Service Announcements, 2 Arthritis Society - BC and Yukon Division, 2, Arthritis Answers Line, 2
B Battered Women Support Services, 2, Empowering Women’s Employment Program for Immigrant Women, 3 BCAA Road Safety Foundation, 3, Child Passenger Safety Program, 3 BC Bereavement Help Line, 3 BC Cancer Agency, Fraser Valley Centre, 3, Patient and Family Counselling Services, 4 BC Cancer Agency Screening Mammography Program of BC, 4 BC Centre for Disease Control, 4, BC Drug and Poison Information Centre, 4 Emergency Lines, 4, Do Bugs Need Drugs? Program, 5, Smart Sex Resource, 5 BC Centre for Elder Advocacy and Support, 5, SAIL Program 5, Victim Service Program, 5 BC Children’s Hospital, 5 BC Coalition of People with Disabilities, 6 BC Epilepsy Society, 6 BC Housing Lower Mainland Non Profit Office, 6, Home Adaptations for Independence (HAFI) Program, 6, Subsidized Housing Listing Resource Directory, 6, SAFER Program, 7 BC Lung Association, 7, Quit Now by Phone, 7, Quit Now Online, 7 BC Ministry of Children and Family Development, 6, Nursing Support Services, 7, Child Protection Publications, 8 BC Ministry of Education, Healthy Living for Families Booklets, 8 BC Ministry of Health, 8, HealthLink BC, 8, Dietitian Services at HealthLInk BC, 8, 8, BC Health Files, 9, Healthy Families BC, 9, Healthy Women, Children and Youth Secretariat, 9, The Best Chance, 9 Pharmacare, 9, Seniors Healthy Living Secretariat, 9, www.seniorsbc.ca, 9, BC Seniors Guide, 10, Healthy Eating for Seniors Handbook, 10, Health and Seniors Information Line, 10, Seniors Health Carte Support Line, 10 Vital Statistics Agency, 10 BC Ministry of Public Safety and Solicitor General 10, BC Partnership for Responsible Gambling Program, 11, Provincial Emergency Program South West Region, 11, ESS, 11 BC Ministry of Social Development, 11, BC Employment and Assistance Program, 11, BC Healthy Kids Program, 11 BC Partners for Mental Health and Addictions Information, 12, Anxiety BC, 12, BC Schizophrenia Society Fraser Region, 12 Canadian Mental Health Association, South Fraser Branch, 12, Mood Disorders Association of BC, 13 BC Recreation and Parks Association, 13 BC 211, 13, Alcohol and Drug Information and Referral Service, 13, Problem Gambling Help Line, 14, Red Book Online, 14, Victim LINK, 14, Shelter and Street Help Line, 14, Youth Against Violence Phone Line, 14 BC Women’s and Hospital Centre- Asian Women’s Health Clinic, 14
29 C Canadian Cancer Society- BC and Yukon Division, 15, Cancer Information Phone Service, 15, Living with Cancer for the Chinese Community information Service, 15, Translated Publications, 15 Canadian Diabetes Association Fraser Valley Regional Office, 15, Diabetes Chinese Information Service, 15, Multicultural Adaptations, 16 Canadian Liver Foundation Greater Vancouver Chapter and Regional Office, 16 Canadian Red Cross Lower Mainland Region, 16, Multilingual Information Service for Refugee Claimants, 16, Smart-Start Personal Disaster Preparedness, 16, Respect ED, 17, Health Equipment Loan Programs, 17 Community Living BC, 17 Crohn’s and Colitis Foundation of Canada, BC / Yukon Regional Office, 17
D DiverseCity Community Resources Society, 17, Family Services, 18, Child and Youth Mental Health Program, 18, Alcohol and Drug Program, 18, Stopping the Violence Program, 18, Spousal Abuse Program for Indo-Canadian Men, 18
E ELSA Net, 18, Healthy Living Multicultural Community Resource Package, 18, ESL Videos and Teaching Resources, 19, Active Living Video, Teaching and Parenting Session Resources, 19
F Fraser Health Authority, 19, Advance Care Planning Resources, 19, Language Services, 19, Diabetes Cente, 19, Cardiac Rehabilitation and Prevention Program,, 20, Surrey Memorial Hospital (SMH) Sexual Assault Nurse examiner, 20, SMH Youth Clinic, 20,, Mental Health and Addiction Services, 20, The Early Psychosis Intervention Program, 20, New Canadian Clinic, 20, North Surrey Public Health Unit, 21, Seniors First Health Clinic, 21
H Health Canada BC Region Office, 21, Canada’s Food Guide, 21, My Food Guide, 21 Heart and Stroke Foundation of BC & Yukon, Surrey/Langley/White Rock Regional Office, 22
I Immigrant Services Society Surrey Career Centre, 22, JobOptions BC, 22 Inform’Elles-Reseau Femmes CB, 22
K Kidney Foundation of Canada BC Branch, 22 KIDS Help Phone, 23
M Multiple Sclerosis Society of Canada-BC Division-Lower Mainland Chapter, 23
O Options for Sexual Health, 23, Surrey North Opt Clinic, 23, Sex Sense Line, 24 Options Surrey Community Services Society, 24, Moving Ahead Program, 24 Osteoporosis Canada BC Division, 24, Ostop Osteoporosis Phone Line, 25 Ovarian Cancer Canada Pacific Yukon Regional Office, 25
30 P Parent Support Services Society of BC, 25, Parent Support Circles Program, 25 Progressive Intercultural Community Services Society Surrey Office, 25, Immigrant Women’s Resource Centre, 25, Housing Programs, 26 Provincial Health Services Authority, 26, Kelty Mental Health Resource Centre, 26, Provincial Language Service, 27
R Réso Santé Colombie-Britannique, 27
S S.U.C.C.E.S.S. Surrey-Delta Service Centre, 27, Direct Information and Referral Services, 27, Chinese Help Lines, 27, Language Services, 28 Sources Community Resource Centre, 28, South Asian Legal Education and Outreach, 28 Surrey-Delta Indo-Canadian Seniors Centre, 28
U UMOJA Newcomers Family Service Centre, 28
Health Condition / Issue
A Abuse, 2, 5, 17, 18 Addictions, 7, 11, 12, 14, 19, 20, 26 Adults, 5, 10, 13, 14, 17, 18, 23, 26 Alcohol and Drugs, 13, 18, 25 Alzheimer, 1 Anxiety, 12 Arthritis, 2
B Breast Cancer, 4, 14 Bullying, 14
C Cancer, 3, 4, 14, 15, 25, 26 Caregiver, 1, 7, 14, 16, 21 Children, 5, 6, 7, 9, 11, 17, 18, 22, 23, 25, 26, 28 Crime, 5, 14
D Deaf and hearing-impaired, 8 Dementia, 1 Diabetes, 2, 15, 16, 19, 20 Disability, 6, 28
E Employment, 3, 11, 22, 25, 27 Environmental Health, 4, 9, 19 Epilepsy, 6
31 F Family, 1, 4, 7, 8, 12, 14, 17, 18, 19, 20, 23, 24, 25, 28 Family Violence, 18 Fetal Alcohol Syndrome, 13
G Gambling, 11, 14 Gangs, 14
H Health and safety, 9 Health concerns, 9 Healthy living, 2, 8, 15, 18, 27 Heart Disease, 22 HIV/ AIDS, 5, 20 Home remedies, 9 Housing, 6, 7, 10, 24, 25, 26, 27
I Immigrant, 2, 3, 16, 17, 18, 21, 22, 24, 25, 28 Individual, 1, 3, 4, 17, 18, 20, 21, 24, 27, 28
K Kidney disease, 22, 23 Kids, 6, 11, 12, 23
L Low Income, 6, 7, 11
M Mental Disorders, 12 Mental Health, 12, 13, 18, 19, 20, 22, 26 Multiple Sclerosis, 23
N Nutrition, 8, 16, 21
O
Older adult, 5, 10 Osteoporosis, 24, 25 Ovarian Cancer, 25
P Parents, 3, 5, 7, 8, 9, 14, 25 Parenting skills, 25 Patient, 4, 7, 9, 15, 16, 19, 20 Pest, 9 Pregnancy, 4, 20, 24 Psychosis, 20
32 R Renal, 23, 26 Risk reduction, 15, Risk factors, 22
S Schizophrenia, 12 Seniors, 5, 6, 7, 9, 10, 21, 26, 28 Sexual violence, 14 Smoking, 7 Stroke, 22 Substance Use/ Abuse, 12, 13 Symptoms, 8, 20
T Teachers, 5,14, 18
V Victim, 5, 14 Violence, 3, 14, 17, 18, 22, 28
W Women, 2, 3, 4, 9, 14, 15, 18, 22, 24, 25, 26, 28
Y Youth, 7, 9, 13, 14, 18, 20, 23, 24, 25, 26
Type of Service
A Advocacy, 2, 3, 5, 13, 15, 18, 23, 24, 28 Assessment, 20, 21
C Cancer Screening, 4, 14 Caregivers, 1, 7, 14, 16, 21, Clinic, 4, 5, 14, 19, 20, 21, 24, 25 Contraception information, 24 Consultation, 3 Counselling, 3, 4, 13, 14, 18, 20, 22, 23, 27
D Database, 27 Dietitian, 8 Directory, 6, 14 Disease Control, 4, 5, 26
E Education, 1, 3, 4, 8, 12, 13, 15, 16, 17, 19, 20, 21, 23, 25, 26, 27, 28 Emergency, 4, 11 Emotional Support, 5, 22
33 Employment Program, 3, 11, 22, 25, 27 English as a Second Language (ESL) Classes, 6, 18, 27 Environmental Health, 4, 9, 19 Equipment, 17, 23 Evaluation, 20, 24
F First Aid, 6
G Guide, 1, 5, 7, 8, 9, 10, 21
H Health Authority, 19, 20, 26 BC, 4, 12, 20 Health Centre, 26 Health Files, 9 Health Guide, 8 Help / Phone Information Line, 1, 2, 3, 4, 5, 7, 8, 10, 13, 14, 15, 16, 19, 20, 22, 23, 24, 25, 27, 28 Health Promotion, 9, 21 Home Care / Support, 19 Hospital, 3, 5, 6, 14, 19, 20, 26
I Information and Referral, 5, 13, 16, 24 Interpreter, 4, 10, 15, 19, 20, 21, 27 Intervention, 3, 20
L Language Services, 18, 19, 26, 27, 28 Library, 2, 15, 23
M Mammograms, 4, 14 Mental Health and Addiction Services, 12, 13, 18, 19, 20, 22, 26 Ministry of Health, 8, 11, 14
N New Canadian Clinic, 20 Nurse, 4, 8, 15, 20
O Outreach, 18, 21, 28 Organ Transplant, 26 Outpatient Service, 19, 20
P Pregnancy Program, 20, 24 Prevention, 2, 3, 4, 5, 9, 11, 13, 14, 17, 20, 21, 22 Problem Gambling Program, 11, 14
34 Program Development, 9, 27 Public Health, 19, 21, 24
Q Quit Smoking Programs, 7
R Recreation, 13, 23, 26, 28 Referral, 3, 4, 15, 20, 22, 23 Rehabilitation, 20, 26 Research, 12, 13, 15, 17, 20, 22, 23, 27 Residential Care, 19 Resource Centre, 1, 2, 25, 26, 28
S Screening Mammography Program, 4 Support Group, 1, 3, 22 Subsidized Housing, 6 STD testing, 5, 20, 24
T Therapy, 3, 18 Transition House, 14 Translation, 18, 19, 27 Treatment, 3, 5, 12, 13, 20, 21, 24, 25
V Volunteers, 2, 15, 16, 22, 28 Victim Service, 5, 14 Videos, 19, 22
Language (other than English)
A Afrikaans, 16 Amharic, 16 Arabic, 5, 8, 12, 13, 16, 18, 21
B Bengali, 12
C Cantonese, 2, 8, 12, 13, 15, 16, 18, 25, 27, 28 Chinese (Programs /Publications), 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21 22 23, 24, 25, 26, 27 Croatian, 13
D Dinka, 13 Dutch, 16
35 F Farsi, 1, 2, 7, 8, 9, 11, 12, 13, 15, 16, 17, 18, 21, 26, 27 French, 1, 2, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 15, 16, 17, 18, 20, 21, 22, 23, 24, 25, 26, 27 Filipino, 8, 25
G German, 10, 16
H Hindi, 5, 8, 12, 13, 15, 16, 17, 18, 20, 22, 25, 27, 28
I Italian, 5, 15, 23, 24, 26
J Japanese, 1, 5, 8
K Korean, 1, 2, 3, 4, 5, 7, 8, 9, 12, 15, 16, 18, 21, 24, 26, 27
L Lingala, 18
M Mandarin, 2, 8, 13, 15, 16, 18, 27, 28
P Persian, 1, 2, 3, 4, 5, 8, 13, 15, 18, 21, 22 Polish, 5, 15 Portuguese, 15, 16, 25, 26 Punjabi, 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 27, 28
R Russian, 5, 8, 12, 18, 21
S Somali, 5, 8, 13 Spanish, 2, 3, 4, 5, 7, 8, 9, 11, 12, 13, 15, 16, 17, 18, 21, 24, 25, 26, 27 Swahili, 16, 18
T Tagalog, 3, 8, 10, 15 16, 17, 21, 24, 27 Taiwanese, 16 Tamil, 2, 15, 16, 21, 22, 25 Tigrinia, 13 Thai, 5
U Ukrainian, 15 Urdu, 2, 8, 12, 13, 15, 18, 21, 22, 28
36 V Vietnamese, 1, 2, 3, 4, 5, 6, 8, 9, 10, 12, 13, 15, 16, 17, 18, 24
37