Annual Report 2018
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ANNUAL REPORT 2018 Penicuik CAB 2 Service Provision Main office Opening Hours Palmer House 14 & 14a John Street Monday to Thursday Penicuik 9:30 to 3:30 EH26 8AB Friday 9:30 to 1:30 Advice & appointments 01968 675259 Freephone Advice Line 0800 0327077 Money Advice 01968 679918 Outreach clinics Loanhead Library Monday: 10:00 to 1:00 MAEDT Mayfield Monday 10: to 1:00 Lasswade Library Tuesdays 9:30 to 11:30 Loganlea Centre Tuesday 1:30 to 3:00 by appointment Loanhead Miners Welfare Wednesday: 10:00 to 1:00 VOCAL Dalkeith By appointment through VOCAL. Midlothian Sure Start Centres Tuesday, Wednesday and Thursday . Home visits to the housebound By appointment Registered Charity no: SC014421. Company Limited by guarentee no: SC229838 3 TABLE OF CONTENTS Service provision 2 4 Chairperson's report Penicuik CAB Who we are 5 What we do 5 What we did 6-7 8 Funded Projects Benefit Advice for Carers 8 Kinship Care . AIM HI - Advice for families Finacial Reports Financial Summary 10 Financial 11 Statements Statement of Director's 12 Responsibilites Independent Examiner's Report 13-14 Statement of Finacial Activity 15 Balance sheet 16 Notes to Financial statements 17-22 Staffing 23 4 CHAIRPERSON’S REPORT The unassuming stone façade of 14A John Street, Penicuik, belies the good work that takes place within. Every day, under the caring and dedicated management of Sue Peart and Russell Gray, the staff and volunteers have been helping the many clients who seek their advice. Most advice is about housing, employment, debt and of course, universal credit. These are tricky areas to be on top of, and the staff have to know what they are talking about. The rules are always changing. But year after year, the staff at Penicuik Citizens Advice Bureau do their best for their clients, righting wrongs, and obtaining for Midlothian’s citizens the benefits or other remedies to which they are entitled. Talking of Midlothian, I should like to acknowledge the considerable financial and, perhaps even more importantly, moral support we receive from Midlothian Council. Its officials value what we do, and they recognise the service we provide. It is much appreciated. This is my last year as chairman of Penicuik Citizens Advice Bureau. I was initially asked to be a director when my law students from Edinburgh Napier University started to volunteer at the Bureau. This was good for the students, as they gained valuable experience, and good for the Bureau, as they brought enthusiasm and bounce into the building. It has been my privilege to be the chair for the past six years, and to play a small part in the Bureau’s continuing success. My replacement is my fellow trustee, Kenny Napier, with particular expertise in Human Resources. With him at the helm, the Bureau will be in good hands. Finally, my ancestor was the 19th century Penicuik paper manufacturer, Alexander Cowan, renowned for his integrity, astuteness and enterprise. He also had over twenty children from two no doubt exhausted wives. What he was better known for was his quiet philanthropy. He really did believe in making people’s lives better, in particular the lives of people in the Old Town of Edinburgh and in Penicuik. And making people’s lives better is exactly what Penicuik Citizens Advice Bureau has been doing ever since its doors first opened. My forbear would be pleased that his generosity of spirit lives on within Penicuik, and within 14A John Street in particular. Nicholas Grier Chairperson 5 WHO WE ARE The Penicuik Citizens Advice Bureau (CAB) is a registered charity and, although autonomous, we are members of the Scottish Association of Citizens Advice Bureaux (CAS) and have to abide by their conditions of membership and exacting quality standards. We are independently audited every quarter to ensure we maintain standards of advice. The aims of the Scottish CAB Service are: To ensure that individuals do not suffer through ignorance of their rights and responsibilities or of the service available, or through an inability to express their needs effectively; and equally to exercise a responsible influence on the development of social policies and services, both locally and nationally. We work closely with the Dalkeith CAB to deliver holistic, cost effective, independent generalist and specialist advice to the residents of Midlothian. As well as our specialist staff we also have a team of 12 trained volunteer advisers. Together, we deliver professional, high quality, dependable advice to anyone who needs it. Why not join us? WHAT WE DO • We provide free, confidential, holistic advice on any subject to the residents of Midlothian. • We are independently assessed quarterly for the quality of our advice • We undertake benefit checks and help people apply for benefits or appeal a benefit decision • We are qualified and licensed to provide debt and money advice • We train volunteers to a high standard to deliver advice • We provide advice in person, by telephone or by e mail and at venues across Midlothian. The CAB service is known and valued by clients for its independence and impartiality. Clients INGdon’t simply HIGHLIGHTS have one problem; they have inter-related problems and the CAB can deal with them all under one roof. It is a trusted name on our high streets delivering advice on any subject– a true one stop shop. 6 WHAT WE DID Return of £14 9000 £1.7 million in for every £1 5000 advice questions client of Midlothian sessions answered financial gain Council funding Types of enquiries Benefits 52% Consumer 1% Debt 21% Discrimination 0.26% Education 0.27% Employment 5% Finance and Charitable 5% Support Health and community care 1% Housing 3% Immigration, Asylum and 0.53% Nationality Legal Proceedings 2% NHS Concern or Complaint 0.34% Relationship 2% Tax 3% Travel, transport and holidays 3% Utilities and communications 2% 7 Service delivery Some of our work locations Specialist services • 960 forms completed • Penicuik CAB Office • Debt advice • 89 benefit appeals • Lasswade Library • Financial Health Checks • 1185 clients seen at • Loanhead Library • Welfare Benefits outreach locations • Loganlea Centre • U C Help to Claim • 4000 benefit issues • MAEDT • Benefit appeals • 670 debt • Midlothian Sure Start • Outreach clinics appointments Centres • Income maximisatiom for families • 334 employment • Royal Edinburgh problems • Welfare benefits advice • VOCAL Dalkeith for carers • 250 housing problems • Home visits to the • Advice for Kinship • 40 immigration clients housebound Carers. • 230 charitable referrals What difference can we make? Impressive as the figures are it is the stories behind Case Study. Money Advice: The clients were a the statistics that really matter. Our dedicated couple in their late 50’s where the man had advisers, most of them trained volunteers, deal with significant debt which had been built up over a every aspect of a client’s difficulties. A client’s number of years. His wife was no longer able to work problems are often complex and inter-realted so that and received PIP. They were struggling to pay his dealing with only one issue will not resolve them and bills. He was trying to earn as much as possible by could exacerbate their difficulties long term. taking on a job driving a taxi. Although they could Clients are supported to apply for benefits and appeal manage their on-going commitments, it was difficult benefit decisions, they are helped to enforce their for them to feel they could really start again with the employment, housing, or consumer rights. We help historical debts hanging over their heads. CAB did a with utility issues, negotiate with creditors and help full assessment of their situation and they agreed resolve complaints ranging from funeral services to that self-sequestration was the best option for them, mis-selling by financial institutions. clearing their debts and allowing them to start again. No other agency can provide this wrap around We managed to get this done during the pandemic support. The community based CAB service enables period, which has lifted a weight of their minds, our most vulnerable to take control of their lives and something which became even more important to improve their circumstances. The CAB literally them as client’s taxi income has inevitably suffered changes lives.”Thank you, you saved my life” during this difficult period 8 Funded Projects Benefits Advice for Carers Funded by NHS/Midlothian Council Delivered 2 days a week at VOCAL What it achieved £435,982 in financial gain for 371 clients seen 187 benefit forms completed clients 570 issues dealt with £34 for every £1 of funding The difference this can make Case study. In March 2019 client received help to complete his The client and adviser obtain specialist medical evidence to PIP application. The client suffers from chronic respiratory support the request. But the DWP maintain the same level of failure, secondary kyphoscoliosis and severe psoriasis. This award. The CAB adviser assists the client with the appeal results in the client requiring domiciliary oxygen. His conditions process ultimately providing a case for an Independent Tribunal cause him to be breathless, fatigued and light headed. He demonstrating the criteria for higher awards and providing suffers from dizziness, poor concentration and his exercise further specialist medical evidence to support the submission. tolerance is less than 20 meters. In July the client is awarded In October, on receipt of the papers, the DWP awards the the standard rate of daily living and mobility components. enhanced levels of both the daily living and mobility components In February 2020 the client seeks assistance as his condition of PIP without the need for a tribunal hearing. The award has worsened and the adviser helps him request a review to provides increased PIP income of £3541 a year plus access to obtain higher awards relevant to his worsened condition.