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Realpresence-Mobile-Customer-Faq Продажа оборудования Polycom [email protected] T +7-495-924-25-25 www.polycom-moscow.ru Polycom RealPresence Mobile v2.3 __________________________________________________________________________________________________________________________________________________________________________________________________________________ Customer Frequently Asked Questions Purpose. This document describes Polycom RealPresence Mobile v2.3 features and answers many common product questions. RealPresence Mobile is a software app designed to enable video calling between mobile devices and other standards-based video-enabled environments. Beyond simple video conferencing, when powered by the Polycom® RealPresence™ Platform, mobile users are able to search corporate directories, share content, traverse secure firewalls, use multipoint calling, recording and streaming while maintaining encrypted connections, in a reliable and resilient manner. What’s new in version 2.3? Release Highlights RealPresence Mobile version 2.3 introduces CloudAXIS interoperability. Organizations that have the RealPresence • CloudAXIS Interoperability Platform including CloudAXIS Suite are able to host video sessions o Enter hosted calls with a through universal access bringing together Skype, Facebook, simple touch Google Talk and standards-based mobile, desktop, room and o Runs in professional immersive theaters. The experience gets even better when using mode for those RealPresence Mobile. Mobile users can now receive a meeting unmanaged users invite, touch the hyperlink and enter the hosted call within seconds. If the participant has not installed RealPresence Mobile they will o Supports Professional automatically be invited to do so through simple on-screen features during the instructions. As an added benefit the RealPresence Mobile will be hosted CloudAXIS enabled with Professional features during the hosted CloudAXIS session session. How will these new capabilities benefit me? Any organization that has installed the RealPresence Platform including the CloudAXIS Suite can add value to their B2B and B2C communications by offering the quality of experience only found on RealPresence Mobile. There are no additional license fees for RealPresence Mobile beyond the registration to the RealPresence Platform. How is RealPresence Mobile different from RealPresence CloudAXIS? RealPresence CloudAXIS is a browser-based video collaboration app that is specifically built for the B2B and B2C customer. The web session hosts consumer and standards-based video endpoints using MCU resources only. The RealPresence Mobile operates in pt-to-pt or multipoint calls to other standards-based video endpoints and bridges. How would a RealPresence Mobile app user enter a CloudAXIS hosted call? The user can enter a call by selecting a hyperlink invite. The link can be received within an email or though instant message. Once in the call the RealPresence Mobile app can share audio, video and content with the other participants. FREQUENTLY ASKED QUESTIONS Can RealPresence Mobile host a CloudAXIS session? Not at this time. Does the solution support mobile browsers, for instance using Skype on a tablet running Safari? Mobile support for iOS and Android will be supported at GA through RealPresence Mobile. Users can get URL on Skype, GTalk, etc,, or click on a URL sent via email. Clicking on the URL takes the user to the RealPresence CloudAXIS web portal, which allows the user to launch RealPresence Mobile if installed. Are there limitations to using RealPresence Mobile in the CloudAXIS hosted session? If so what are they? RealPresence Mobile does not support. XMPP presence at this time and so the mobile app would not be included in the CloudAXIS directory. During the session the RealPresence Mobile app is enabled with all professional features but Far End Camera Control. Are there limitations to the types of mobile devices I can use in the call? RealPresence Mobile supports call participation from all supported devices. Are there additional license fees to add a RealPresence Mobile user to the CloudAXIS hosted call? No. The RealPresence Mobile app will run with no additional cost to the end user. The cost is only associated to the CloudAXIS host account. Where can I find out more about CloudAXIS? The most up-to-date material can be found on the Polycom.com pages. Recent update - v2.2 RealPresence Mobile has been delivering great new functions, device support and scale since Oct 2011. With version 2.2 our award-winning app makes dramatic step towards feature parity between the leading mobile operating systems. Android users can now enjoy conference room control right from their personal tablet with industry-first, Polycom SmartPairing™. Users of Android-powered devices are now empowered with new quality upgrades with SVC video coding technologies. Tablet users can now send Content to all meeting participants. Polycom enables even more support for the BYOD environment with support for the new iPhone 5 and iPad mini. Now, more than ever organizations are free to let users bring their device of choice into the workplace with minimal impact to the network operations. How will these new capabilities benefit me? Customers can immediately utilize the FREE SmartPairing™ wireless control of the HDX and RealPresence Group Series right from their Android-powered tablet while running in the Basic OR Professional modes. Larger organizations that have plans to move into mixed NEW SVC/AVC calling can seamlessly transition at their own pace with new MCU software on the RealPresence Universal Video Collaboration suite. Companies of any size can now begin to leverage the same consistent user interface from mobile to desktop to room systems for ease-of-use; minimize training requirements and IT resource drain. Medium to large organizations now have even greater control on mobile device access and pre- configuration through RealPresence Resource Manger. What is Polycom SmartPairing™? Polycom SmartPairing™ allows the tablet user to control the room system much like a remote control does today. Users are able to place calls, change volume, mute microphones, send DTMF tones, end calls and even transfer active mobile calls from their tablet to the room system with a simple gesture. This NEW, FREE feature is available when running in the Basic or Professional Modes. FREQUENTLY ASKED QUESTIONS How does SmartPairing™ work? SmartPairing™ is an industry-first technology that links the tablet to the room system through ultrasonic sound waves. This connection allows the two devices to ‘speak’ with each other passing commands for room system control. Manual Mode - In the manual mode the tablet use will enter the IP address of the system they would like to control. Once connected, the user can control the system from the comfort of their chair. Each time the user would like to connect to a particular system they simply touch the SmartPairing icon on their tablet and they will be shown the system name of all previously connected rooms. If the system has a security password set then it will prompt the user to enter that password. Automatic Mode - In automatic mode the tablet will automatically prompt the user with an on- screen invite to connect each time the device is within the physical room. This invite is much like a normal WiFi signal notice found on any wireless device. How does the tablet transfer the call to the HDX or RealPresence Group Series using SmartPairing™? When in the same room as the HDX or RealPresence Group (manual or automatically paired) the user may transfer an active call from the tablet to the room system. The user will see a small blue icon onscreen. By touching the icon and dragging it to the top of the screen the active call on the tablet will provide a choice of systems previously paired to move the call. What are the requirements for the conference room systems to be able to use SmartPairing™? Polycom HDX series must be at version 3.1.1 and above. RealPresence Group System must be at version 4.0.2 and above. Is there a cost on the app to support SmartPairing™? No. The function is free when running in Basic or Professional modes. Room system software updates to support enhanced versions of SmartPairing™ may have chargeable upgrades. Where can I find out more about the SmartPairing™ feature? SmartPairing™ details can be found in RealPresence Room System, Mobile and HDX user guides on Polycom support. How will SVC support on the RealPresence Mobile app help my organization? RealPresence Platform enhancements provide breakthrough interoperability and scalability advancements including support for open, standards-based Scalable Video Coding (SVC) technology, which triples HD video capacity and includes interoperability with AVC for forward/backward compatibility. • SVC support provides 3X HD video capacity, delivering affordable scalability that is critical when expanding for BYOD (mobility and desktop users) • Software upgrades for RealPresence Virtualization Manager (DMA), RealPresence Resource Manager, and RealPresence Collaboration Servers (RMX) enable SVC across the platform while supporting new and upgraded devices for on the go, home and work office, and conference room environments. FREQUENTLY ASKED QUESTIONS Are there requirements for SVC support on the RealPresence Mobile app? Yes, the mobile user will be able to use SVC benefits when connected into multipoint calls over the RMX 800 Series MCU. Does SVC support require user intervention to turn on/off the feature? No. The SVC protocol
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