Wednesday April 10, 2013 Issue 1082 | £2.95 www.coachandbusweek.com

COACH: FACE TO FACE: BUS: TRAINING: Plaxton to launch Brothers Ian & Steve Rescue of Bolton- How Lucketts ensures 'baby' Panther at Luckett talk business based Maytree Travel its staff have the right UK Coach Rally p9 & technology p22 fails at 11th hour p4 set of skills p26

for recruitment FOCUS ON JOB ADVERTS EVERY WEEK The rise of a south RECRUITNOW coast coach firm p16

Cover1.indd 1 08/04/2013 18:09 16 | COACH & BUS WEEK | April 10, 2013 April 10, 2013 | COACH & BUS WEEK | 17 OPERATOR PROFILE › LUCKETTS TRAVEL

Lucketts: future of Coaches in 2005 routes from after the previous owners decided Tellings Golden Miller. This a brief history to retire from the business. comprised to , Further expansion came at Chichester to London and also Lucketts was founded in 1926 as a the end of March 2006, with the Portsmouth to Bristol. As part of haulage and storage company and acquisition of Flagship. This had this contract, a dozen new 58-plate only bought its first coach in 1976. been the coach business of what Caetano Levante-bodied Scania This photo literally sets The business was founded by was then still municipally-owned coaches were purchased. All the the scene – for it includes Harry Luckett, father of the current and was set driving and operations staff were the three brands which Chairman, David Luckett. The up only three previously. Lucketts transferred from the previous make up Lucketts Group company was predominantly a agreed to retain the brand but the operator at the date of changeover. haulage and storage business but operation was run under the wing A further exciting development other activities were entered into, of Worthing Coaches. came in September 2010 when new including keeping chickens and On January 12, 2009 Lucketts offices and maintenance facilities other farmyard animals. took over operation of all the were officially opened at the David Luckett joined the firm company’s existing site in . in 1963 and took over shortly An impressive, modern multi-storey after in 1966 when Harry died office block replaced a single- unexpectedly. The company’s storey building and associated haulage business continued and portacabins. The facilities were went from strength to strength in certainly indicative of a firm which the late 1960s and early 1970s meant business and saw itself David purchased his first coach as securing its future. Indeed, the in 1976, choosing to drive it himself. event marked the culmination of It proved a very enjoyable and five years of phenomenal growth, successful venture and the second even during a time of recession coach was soon added. By the The civic ceremony was attended mid-1980s the coach fleet had by over 150 guests and dignitaries, outnumbered the haulage fleet including the Mayor and Mayoress and it was clear which way the of Fareham. The honour of company was proceeding. declaring the buildings open fell to The third generation of Lucketts Mark Hoban MP. joined the business – Steve in 1983 Perhaps a very public recognition and Ian in 1985. Since then the of the Lucketts’ drive and success company has grown. A 2010 view of father and his two came in September 2011 when Lucketts secured the long term sons – David, Ian & Steve the firm was named by the Daily Telegraph as being one of Britain’s ucketts is without you can relax in a comfortable examining some of the larger firms top 1,000 brightest businesses. doubt one of the seat. The welcoming environment in 2013 – but notably some of the History was again made on March Introduction UK’s most respected is further enhanced by the airy well-known coach businesses. 26, 2012 when Coliseum Coaches independent coach reception area – but there are no To this end, we’ve been fortunate became part of Lucketts Travel operators. Headed austere white walls here. A display to gain the enthusiasm of the Group. With 12 coaches and 15 up by experienced cabinet proudly shows off some Lucketts crew. Ian and Steve, the staff, Coliseum was a much smaller to Lucketts individuals who of the firm’s achievements, not to two brothers who head up the firm, operation than Lucketts. However, are experts in their field, it’s no mention a model coach or two and kindly gave up part of their day to it included high-profile, premium Lexaggeration to say the family- a Lucketts-branded teddy bear. talk to us and share with you their work, such as the operation of Travel Group owned firm is seen as a model for At the risk of sounding like a thoughts and experiences. the Football Club’s best practice. From humble roots, brochure for Lucketts, you’re likely We’ve also spoken to their father, travel. The deal came about after it has grown to an £18m business, to be familiar with the name but David, who while no longer on the Coliseum’s owners, David and Kerry operating 100-odd vehicles across what does it do in terms of work? frontline, retains his passion for Pitter announced their intention the South Coast, using the Lucketts, In addition to private hire, the coaching. He’s talked about the to retire. The brothers wanted the Worthing and Coliseum brands. firm also offers coach and touring past and present – not to mention a business to transfer to a secure The company does not pretend holidays, plus day trips. Perhaps couple of anecdotes. and reputable company. However, to offer a ‘cheap’ service but the reflecting Lucketts seemingly never- Paul Baringer and Ian Hills have Mark Pitter, David’s son, stayed on professionalism of its staff goes ending need and ability to not only outlined the firm’s commercial as General Manager to head up the without saying. It is often said that keep up but also ahead of the times, and training elements respectively, Southampton side of the business first impressions count. Indeed, on-line booking is available for while Engineering Director Mark – a role he continues in. imagine yourself as a potential coach hire and tours. Jordan has shared his experiences A third storey was added to corporate customer visiting the The company’s systematic of managing the fleet. We’ve also Luckett’s already impressive Coach & Bus Week’s Editor Gareth firm’s headquarters – it would be approach is backed up by external enjoyed a peek at the vehicles too, Fareham offices in March 2013. The Evans sets the scene for this issue’s hard to go away without feeling audits carried out for the Guild of which range in size from Ford expansion allowed the creation of impressed. You can park up on British Coach Operators and CPT’s Fiestas to a Neoplan Skyliner. a dedicated training suite on the super-feature on renowned South clean, tarmaced bays outside an CoachMarque quality standards. On a final note, Lucketts has not top floor. What had previously been impressive glass-fronted entrance. Following a similar pattern for been slow to embrace social media. storage space was transformed into Coast of coach operator Once inside, you’re greeted by a the ‘super features’ on the so-called Therefore, if you don’t already do a lecture theatre and a separate Lucketts Travel Group, which is now a cheerful yet professional member ‘Big Five’ operators which proved so, follow the firm on Twitter @ room which can be used for of staff. As you wait to be attended popular with all sections of our lucketts and on Facebook at www. practical scenarios such as first 100-vehicle, £18m turnover business to by another member of the team, readership last year, we’re again facebook.com/LuckettsTravelOfficial. A before & after scene of Lucketts’ head office showing its transformation aid training.

www.coachandbusweek.com www.coachandbusweek.com

Lucketts_Intro.indd 16 08/04/2013 14:28 Lucketts_Intro.indd 17 08/04/2013 14:28 18 | COACH & BUS WEEK | April 10, 2013 April 10, 2013 | COACH & BUS WEEK | 19 FACE TO FACE › DAVID LUCKETT MBE NAME: David Luckett MBE POSITION: Chairman, Lucketts Travel Group CONTACT: 01329 823755 www.lucketts.co.uk From carrier to carriage

Alex Tyler and Gareth Evans talk to Lucketts Chairman David Luckett MBE about how the well respected firm came to be and some of the memorable moments in his career

hough a Chairman Hersham, in a Bedford YRQ. David remains as tends to take more “I drove coaches in North Wales passionate as ever of a backseat role, a lot and my first tour was with the about the firm he David Luckett still Senior Salvation Army Pensioners developed from his has an obvious Club,” he said. “Every year this dear father’s beginnings passion both for old lady would say ‘if you can’t then and is now rightly his company and I’ll have your son Steven’. She was a proud of what his for coaching in general. David is strict lady – you didn’t mess about sons have achieved Twell known in the industry and with her.” has a wealth of knowledge and “There’s no greater feeling than anecdotes, which as Lucketts gets going out after you’ve cleaned the larger, help the firm retain its vehicle the day before and you get family roots. in it, and pick up some people and Lucketts was founded as a haulage give them a good old day. I always company by David’s father Harry got a lot of satisfaction from that,” Luckett in 1926. After Harry died he smiled. in 1966 David took up the family “I used to hate café mess rooms business and initially invested in though,” he continued. “I was in one new trucks for the haulage fleet, in Betws-y-Coed with some drivers however, David aimed to take the and they were moaning about their firm in another direction. bosses and this chap looked over at “I decided with coaches, the load me and asked ‘what’s your boss like would walk on and walk off, which to work for?’ I replied, ‘until you’ve seemed a lot easier,” he said. “But worked for Mr Luckett you’ve never what I didn’t account for was that had a bad boss’. And who should they had a voice.” walk in but one of my other drivers Asked what prompted his who said: “Hello Mr Luckett, how change to coaches and tours, David are you?” Needless to say, I made a explained: “I went on a coach to quick exit.” Royan in France and the driver only David explained that the filled up once. I thought this isn’t a manager who used to run the bad old job, and I always wanted to transport firm stayed on to do work with people as I’d started on the coaches. Lorries were more the railway when I first left school.” regulated, with MOTs and log David spent eight months as a books, so it wasn’t so difficult a Booking Clerk after getting a job at a transition to coach regulations station in Botley. “I remember I was when they came in. so glad to get that job,” he recalled. From there, the company forged “My father had to double my salary on and eventually sent a coach into for me to come and join him. Europe, which David described as a “daunting thing to do” but it The move to coaching worked. David bought his first coach in “When we bought Watsons in the January 1976 and passed his 80s we took on their work which driving test after a two week PCV included tours to Austria,” he course at Ben Stanley Coaches in said.

www.coachandbusweek.com www.coachandbusweek.com

Lucketts_DavidLuckett.indd 18 08/04/2013 14:21 Lucketts_DavidLuckett.indd 19 08/04/2013 14:23 20 | COACH & BUS WEEK | April 10, 2013 FACE TO FACE › DAVID LUCKETT MBE

Above left: One of David’s ambitions was to have “nice offices” – which the company certainly does now. Above right: Receiving his Lifetime Achievement Award from The Portsmouth News last year. Below: David makes his speech at the formal opening of the new firm’s offices in September 2010

“I always said we would run bus driver is that if you are very mine to have nice offices like this, our own brochure,” he added. “But rude to a passenger and that and they still won’t bloody give me didn’t get round to that until a passenger can’t deal with you, they an office of my own,” he joked. “In few years back when Ian Veness will wait for the next bus, but with all seriousness, I’m really proud of developed our tour site which a coach, they will go to another what Lucketts has achieved.” really moved us forward quite a lot. coach company. And then we are Richard Bamber from Runcorn- His assistant is now our Product the losers. We are very customer based Anthony’s Travel posted, one Controller she puts the packages focused. National Express feels the assumes semi seriously, on the CBW together.” same, but it’s a different sort of facebook page “would you like a relationship – it isn’t necessarily as North West division?” Coliseum regular or perhaps discretionary.” “Companies do enquire all the “When I bought our first coach, I However, according the David, time actually,” said David with a had no work,” explained David. “So I the key to any successful coach chuckle. “But I think we are content went to David Pitter at Coliseum to operation is the engineering side. with what we have at the moment.” see if he could use it.” “We have a brilliant Engineering What has been the most exciting He agreed, but only after a “I think the reason Director, Mark Jordan. He’s had a change in the last 10 years? thorough inspection of the vehicle, lot on his plate lately, with 27 new “Making a profit,” quipped David. to make sure it was up to standard. we are so successful vehicles since December.” “But the most exciting thing has “Operations like Coliseum and is we embrace definitely been opening the new Epsom had been my role models. everything that’s The next generation premises at our Broadcut Depot in There have been a lot of models and achievements Fareham. That has been a life long around here which made me think thrown at us. If you David enthused that in the same ambition.” that’s not the way to do it. Coliseum way his father introduced him to On the firm’s success, David has always run a good family have regulations, and the business, he is fortunate to said: “I think the reason we are business, and is well respected in it’s the law of the land, have Steve and Ian to take the firm so successful is we embrace the industry. forward into the future. everything that’s thrown at us. If “It was a good acquisition you can do nothing “You hear of coach companies you have regulations, and it’s the because they run it right. Mark else but embrace it” selling up because they have no law of the land, you can do nothing Pitter’s clearly enjoying it. He’s David Luckett one to take it on,” he said. “I’ve still else but embrace it. doing what should be done, in his got the business and they are still “We say to customers, we may be own style and it’s working well.” running it and have really moved a bit more expensive, but you can Reminiscing slightly, David Staff it forward. They are respected be assured everything is being done said: “When we were at the coach As the firm grows, David said it’s amongst their peers and they have for your safety. Look at seatbelts exhibition in Birmingham, Kerry hard to keep track of who’s who some good contacts, like Epson and for example - we fitted them way Pitter was on a £440,000 Neoplan, when it comes to staff members but Steve Whiteway and the Guild of before anybody else did, before it and they were planning on having is proud of the work they do. . Coach Operators. I wouldn’t want became law.” a team coach for Southampton. “We have an excellent team of it any other way. You can only be Customers are even invited to Little did the salesman know, that staff who are very loyal,” he said. respected if you do it right and are come to Lucketts premises, with a we were sat on the coach too, but “We’re also fortunate to have a good fair to people.” prior appointment, to look at the we already owned the company. We office staff, and in our traffic office In addition, David has received firm’s set up which, according to hadn’t paid for it then, but it was we’ve got people who have worked two Lifetime Achievement awards David, they frequently do. all going through. It was the closest as drivers, so they understand for his services to the local business “These days the trouble seems secret in the industry I would think. what’s required. community. to be that everybody wants to go How we kept it secret I don’t know. “We’d like to think we are good Asked about his own and the to heaven but no one wants to die,” As they say, you can keep a secret, employers. I say to the drivers, company’s achievements he said: said David. “We all want the best but all those you’ve told can’t…” the difference between you and a “It has always been an ambition of but no one wants to pay for it.”

www.coachandbusweek.com

Lucketts_DavidLuckett.indd 20 08/04/2013 14:23 22 | COACH & BUS WEEK | April 10, 2013 April 10, 2013 | COACH & BUS WEEK | 23 FACE TO FACE › IAN & STEVE LUCKETT

The view from the top

Coach & Bus Week’s Gareth Evans and Alex Tyler talk to Ian & Steve Luckett, the brothers at the helm of Lucketts Travel Group, who have driven their family firm forward into the future While they are passionate coachmen, here is no doubt from the airline industry. “We went Ian and Steve Luckett that Ian and Steve through an extensive selection are professionals who have coaching in process and assessment centre, are constantly seeking their blood – but instigated by our HR Director, Chloe to make their business they preside over Carey. Iain Macintyre has been in more efficient a business which the role for over a month now and is controlled from is doing in-depth analysis of the a smart suite of offices, rather than firm.” Tthe family home. To the casual Explaining the thinking behind visitor, think Mercedes dealership the structure, Ian said: “We’re as opposed to Arthur Daley. trying to introduce a systematic They’re professional approach. I’m keen to introduce businessmen who are constantly KPIs (Key Performance Indicators) seeking to drive their company financially. We’re trying to hone forward to the next level. Put them – it’s the old adage of what’s another way, they don’t go gooey measured improves. eyed over Bedford YNTs or Volvo “In short, we’re trying to find B10Ms but they do get excited better ways of managing our about technology and systems operation. 20 vehicles is relatively which will improve efficiencies easy, 40 is hard and with 60 you and put them in good stead for the can easily be in trouble. KPIs may future. They seek out and swiftly sound American but it’s vital to grab opportunities as they arise. It’s have properly organised systems therefore probably no coincidence in place. their company has grown into an “We’ve introduced Traffilog £18m turnover operation. So what because it was required by National have the brothers achieved and Express. We didn’t use it on our what do they see as their future? own fleet initially but now we do We felt it was time to find out. and the staff know they’re being monitored. A structured approach “Our staff are set to receive a To cope with its increased size, 6% bonus on basic pay if we meet Lucketts has recently restructured targets on company and personal its operations across the Group. matters. The bonus is awarded on a “We now have a Group points basis, but it will only happen Operations Manager responsible if the company performs to the for service delivery and we have expected level. It’s vital to reward Operations Controllers in the people, particularly those who go respective businesses. We used to above and beyond.” have one person responsible for Lucketts is working towards allocating work but now that’s been introducing an ISO standard, as taken away – it was too much for Steve explained: “We’re working each person,” explained Ian. towards ISO9002-2008 at the Steve said the Group Operations moment. It’s taken a while Manager, Iain Macintyre, has come as we’ve had so many

www.coachandbusweek.com www.coachandbusweek.com

Lucketts_Ian&Steve.indd 22 08/04/2013 14:25 Lucketts_Ian&Steve.indd 23 08/04/2013 14:25 24 | COACH & BUS WEEK | April 10, 2013 April 10, 2013 | COACH & BUS WEEK | 25 FACE TO FACE › IAN & STEVE LUCKETT

distractions, but we’ll hopefully conditions of employment – we’ve along as opportunities. Therefore, totally different ball game.” & oiled, and then their toilets are have it up and running this year.” just changed them from being paid to answer the question, in a Like many operators, Lucketts dropped, before being parked up. Ian said this “goes back to what weekly in advance to monthly.” nutshell, it’s to grab opportunities.” has seen its staff turnover plummet We’ve recently increased cleaning we said about having procedures in Reflecting the firm’s base of Andrew Gilmour asked: “I would in recent years. “It may sound very resources – coaches are now done place to check in an instant. It’s now work, Steve said the fleet is different be intrigued to know how hard ‘big company’ mentality but we’ve during the day too. We can park 90 all written down, which although at Coliseum too. “They’re all MAN Lucketts find driver recruitment, got great staff,” remarked Ian. “The PCVs at Fareham.” getting it documented was hard work Neoplan Tourliners, which benefit how many they train themselves challenge is to remember that if we With expansion at Fareham being and complex, it’s been worth it.” from four-year bumper-to-bumper and whether the qualities needed don’t look after those 200 drivers, limited due to surrounding other He added: “Legislation can seem warranties. We may look at more of for NatEx work are much different this building won’t be here. premises, a dedicated bodyshop is like a pain but we’ve got to have them in future.” from traditional coaching?” “We’ve recently taken on a being opened in Gosport, as Steve systems in place. Driver licence Steve responded: “We don’t Human Resources Director. Big explained. “We bought what had checks are carried out each month Reader Questions struggle to get candidates. Although company procedures may sound originally been Priory Coaches’ yard and we do a DVLA check annually. In something which has proved to we never seem to have enough over the top but we’ve got to in Gosport. We’re looking to install We’ve had a situation where people be a popular means of engaging because of our expansion.” have them as everyone must an MOT preparation lane there as come for a job and our Training with you the reader, prior to the Ian added: “We will soon go know the rules in order to avoid we’re currently carrying out two Manager Ian Hills has checked their interview CBW’s followers on over 200 drivers. If you look at confrontation. MoT’s a week. details and found they’re not legally Facebook and Twitter were invited the demographics, we will have “We’ve moved away from the “It’s a cracking yard but the allowed to drive. We don’t sit here to suggest questions they would a couple of drivers in each age ‘my coach’ mentality to ‘the coach problem is that it’s located in and think Corporate Manslaughter like answered. group, which will give us a steady I normally drive’ – there’s a subtle Gosport. It’s only five miles away but allowing someone to drive a Andrew Cook asked: “As a coach retirement rate. Therefore, we’ve difference. If it’s your coach, it gets but it could be 15 minutes or three coach minus their driving licence is operator, what benefits do you get got a lot younger drivers. The filled up with junk, rather than quarters of an hour’s drive away suicidal. You want to trust people from Twitter?” Ian replied: “There’s traditional view of coach drivers staying in a locker or bag. Because sometimes, such is the variable but you really have to ask for every very little in social media for us in being old and on their second Steve and I have both done the job nature of the traffic congestion.” last bit of information and perhaps terms of marketing but for service careers is wrong – but we still like ourselves, we know what it’s like.” Additional NX growth has more importantly, check its validity. updates, it’s invaluable. It’s instant taking on older people.” In a remark which will doubtless recently boosted the Worthing There will always be those ‘dog ate and it’s also nice to let people know Steve continued: “You normally strike a chord with many, Steve operation. my homework’ type stories – such what’s going on. It’s another PR find out quickly whether someone complained: “Manufacturers “We were asked to tender for is human nature unfortunately. We Above: A systematic approach is vital. Below: NX work has enabled Lucketts’ to become a 24/7 operation tool – one which gets messages out has got what it takes to be a have made the cockpits so small some of the NX work previously take references and actually follow and has the ability to hit different coach driver. When we started nowadays. Drivers have so much to operated by NatEx’s Crawley depot them up – all offers of employment easy to apply and repair. If vehicles segments. It’s also a bit of fun, our academy, I spoke to Johnsons carry with them.” – namely, the 025 and A3 routes,” are subject to references.” are base white, the vinyls take half a showing our human face. Steve of Henley-in-Arden and Epsom said Ian. “We were fortunate to Asked whether the firm is on day to apply. does our IT but social media is not Coaches, among others, and Ongoing & future win it and we’ve now expanded track with its DCPC training, Steve “NX has a policy of checking each IT – it’s communications.” gleaned valuable information. developments our Worthing operation. We’ve got replied: “Most of our private hire coach every two months for scuffs Steve said: “It’s important to “We did try a few taster days for Lucketts is one of those firms space to run up to 18 vehicles but drivers have accumulated up to and dents. Operators have to put remember that people want to see a new person to mentor one of our where life never stands still – there many of them just won’t be there 28 hours’ training. Our National any defects right – that’s why NX personal stuff from the Chief Exec staff but for operational reasons it is literally always something most of the time as they are in Express drivers are the hardest coaches look so much better now rather than bland corporate stuff.” became hard to schedule.” happening. service. We’re going to install a walk ones to receive training due to than they ever used to. Therefore, However, Ian stressed he would Steve felt the classroom DCPC In terms of the fleet alone, 24 round wash system, which we’ll their rotas but because we’ve put it was vital for us to have a livery “never” have a personal Twitter had made training new recruits new coaches have been acquired rent initially and then possibly buy. so many of them through our own which could be re-applied with account. harder. “It can be frustrating for a since January. They include five The systems are going to mirror training, it’s not an issue. We’ve minimal downtime. Richard Grey from Greys of Ely driver to pass his or her PCV and new Irizar i6-bodied Scanias and here to a certain extent.” paced ourselves.” “The livery has been harmonised asked: “What has been the most then have to do the classroom a pair of Irizar i6 integral private If the current rate of growth is to across the fleet. There was a lot exciting change in your business in theory,” he said. “However, I felt hire coaches, a 29-seater Plaxton be sustained, will Lucketts have to Technologically of debate about family branding the last 10 years?” it was good to have a cooling Cheetah and 13 vehicles for NX consider becoming a plc? advanced with Coliseum as it’s so close to Without hesitation, Ian enthused: off period to tame that initial work, more of which later. Ian replied: “I’ve talked to various “Customer service can be hard to us here in Fareham. Worthing is “National Express has been a excitement of obtaining a PCV “We’ve got rid of some too but people who have become AIM do,” conceded Ian. “Anecdotally different because it’s far enough massive change for us. We did licence. Most people can drive a not 24,” mused Ian. “It’s a pretty (Alternative Investment Market) people say they like us and we do Systems we’ve invested in a be issued with PDAs (hand held away. Funnily enough, we could alright without it but it’s enabled us coach but being a coach driver, well-oiled machine – coaches listed but I’m unsure what the have questionnaires which we go system to computerise this work, computers). We currently have to have changed red to grey to make to extend our opening hours to be a who’s almost self-employed, is a come in, they’re washed, fuelled benefits to the business are. I’m through but there has never been integrating it into the VMS (Vehicle ensure everyone has completed interchanging of the fleet easier.” 24/7 operation. It also gave us the not an accountant, but never say any historical analysis. We now get Maintenance System),” explained a nil-defect sheet and processing Asked whether there are any justification for doing the building never. If we got bigger we would the surveys scanned by a bureau Steve. “It’s not a bespoke system for them takes two hours per day. plans to integrate the brands into work here.” get a Financial Director who would in Manchester and the data can be us – we’ve manipulated it for our There’s no rushing – it has to be the single Lucketts trading name Ian said the driving academy was probably steer us there. flipped according to customers and needs.” done correctly – yet using PDAs will in future, Ian replied: “We want to another important development. “Everyone tells me it’s such a vast drivers, for example. The software Ian took up the story: “This make that process instantaneous. be Lucketts of Southampton and “We couldn’t do what we do expense and you lose control. It also is called Qlickview, which can be will save a phenomenal amount It’s trying to do all those jobs which Fareham like Stagecoach. We want now without the aid of a training makes you less reactive – no longer downloaded for free. Different of time. You can buy a mini tablet we’re required to do as easily and to keep the Coliseum and Worthing department. It’s always evolving can you buy two coaches straight systems can be integrated to see device for £150 today it’s nothing efficiently as possible.” identities. It’s like a white-branded too. We’re trying to give staff all the away. various relationships between data, in the scheme of things. This is the website – it’s the same engine skills they need.” “We clearly get on well with such as tachographs and Triscan. It interface for us to re-write it into A family brand behind it all. I admit we do end On a personal note, Steve said: National Express but there are helps to provide the management the VMS. As reported in CBW at the time, a up creating issues for ourselves “Our instructor Ian Hills was procedures and protocols to follow. team with data at the press of a “It also hooks up with our new family-style of branding has sometimes. When Worthing or the one who taught me to ride I still like the flexibility of a family- button.” parts ordering system. It knows a recently been introduced across Coliseum are quiet, we work in a motorbike. He used to drive run company but with a bonus In another development, the coach is a Scania K114 with Irizar the fleet. the group. The amount of sub- for us and got despondent as an scheme to try to give our staff a bit brothers said inspection sheets bodywork, so it needs an x-type “It’s been a case of evolution not contracting we’ve done has been instructor, so he came back to work of a stake in it.” and workshop job cards, which are wiper. It slashes administration and revolution,” explained Ian. “I admit slashed as a result. for us.” On that note, Ian said: “Our currently completed manually, are makes us so much more efficient. it’s not to everyone’s liking. When “The Coliseum deal came as a Ian added: “Coliseum and turnover is now £18m. If we pull set to be computerised. “If it’s a success, the system we acquired Coliseum we decided shock to the staff there but we’ve Worthing have been significant our fingers out, it could well grow “With Mpro and Distinctive will be expanded and drivers will to evaluate the brands. It had to be not modified their terms and developments too. They all came The brothers are keen sportsmen and are no strangers to charity events to £19m, so it’s pretty dramatic.”

www.coachandbusweek.com www.coachandbusweek.com

Lucketts_Ian&Steve.indd 24 08/04/2013 14:26 Lucketts_Ian&Steve.indd 25 08/04/2013 14:26 26 | COACH & BUS WEEK | April 10, 2013 April 10, 2013 | COACH & BUS WEEK | 27 TRAINING

Coach Operators, although pilots have been carried out with other firms, including National Express. Dedicated Driver CPC training is also conducted for other companies, both off-site and at Lucketts’ to training premises, although it’s not something they advertise. “We want to share good procedures with other reputable companies,” Ian commented. The importance of DCPC Driver CPC has been well- documented in this publication, especially how it seems to have Coach & Bus Week’s Andrew Cream divided the industry. The scepticism surrounding it generally appears speaks to highly experienced Training to have faded away now, with operators getting wise to the fact Manager Ian Hills about training the that it is now a mainstay – and company’s drivers, the Driver CPC if treated properly could bring a number of benefits to a company. and what it takes to drive for Lucketts Ian, however, has never been cynical towards the periodic ith a cleaning the toilets and the servery. Ian enjoys delivering training. “I believe Driver CPC reputation “I emphasise it’s not just a training and thanks no was desperately needed for the as strong as driving job,” Ian explained. “It doubt to his background, industry,” he said. “If you look at any Lucketts’, it encompasses every aspect of the is very much down to other profession in life, every two would be industry. It’s not always glamorous earth with it years you would be expected to go foolish to but they know that from the start.” on an update course. Before Driver Wthink there is anything less than a CPC was introduced, the driving top-class training team in place at Training style industry didn’t have anything like the firm. As head of the training arm, it that. Individual companies have Ian Hills, who has been working would be easy for Ian to take a back been delivering it but this made in different training positions since seat from the actual teaching, but it nationwide. You wouldn’t find 1997, heads up the training team as that is not the case. that lack of training in any other Training Manager. He is in charge “I have a training assistant who industry. of the entire group’s training set up does the onboard training but I’m “It’s important to keep drivers and also oversees the recruitment still very active in the delivery side,” up-to-date. Legislation like drivers’ of new staff. he said. “I have a relaxed training hours change and without training, It’s clear from talking to Ian that style and I’m quite down to earth. drivers are often left to find out he is very passionate about his job When it comes to training, I live themselves.” and the importance of training by the ‘five Rs’. Courses must be So that’s Ian’s view, but what to the industry. He rightly sees relevant to the person, relaxed, about the firm’s drivers? Ian Lucketts as a first-rate operator realistic, refreshed and retained. continued: “They were very and believes it is important for This style generates a brilliant susceptible to it. Before it was the company to set the industry response from trainees. It has introduced, Lucketts already used standard and live up to its status. got to be one of the best delivery training companies to keep drivers styles in terms of getting the most in the know. More than just driving out of them. They have got to feel “Now it’s in-house they have Lucketts offers full training for comfortable while learning.” more say in what it entails – we those without PCV licences. Starting encourage feedback from our staff in 2007, the aim of Lucketts’ Moving in-house and course members. training academy was to bring Ian explained the company’s “We try to up the bar all the “fresh blood into the industry”. decision to take training in-house: time so drivers are still getting “It has moved on dramatically,” “We are a well-known family-run something out of it. It’s about Ian said. “When I started we had company which is recognised both getting new information across and approximately 45 drivers and locally and nationally within the broadening their horizons each 30 coaches. Now we have over industry. Through in-house training time.” 200 drivers across the group. It we can set our standards as a Lucketts has eight registered expanded rather quickly.” company; the standards we want DCPC courses approved by JAUPT, The company likes to make sure from day one. We stick to these and all drivers progress through drivers are fully aware of what their standards and we have worked each one. AA Drivetech is also used job entails from day one. Along with hard to get there.” to deliver a workshop on safe urban the regular driver training like daily The operator’s high values have driving, “so that gives me a day off,” walk round checks and drivers’ lead to other companies coming to Ian mused. hours, trainees are taught about Lucketts for training, mainly fellow “Our engineers have vehicle cleanliness. This includes members of the Guild of British also had bespoke roadside

www.coachandbusweek.com www.coachandbusweek.com

Lucketts_Training.indd 26 08/04/2013 14:31 Lucketts_Training.indd 27 08/04/2013 14:31 28 | COACH & BUS WEEK | April 10, 2013 TRAINING

training. Day one sees employees Ian said generally, drivers have spend a full session in the around a 12% better fuel economy company’s dedicated training room, second time round, and faults are learning about the company and reduced by two or three points. what is expected from them as an Surprisingly perhaps, drivers are employee. often quicker the second time, too. Drivers will then spend the “This method means on the following couple of days on the road second drive, trainees can forward with a senior driver, before coming plan and improve observational back into the training room for techniques which can lead to more CPC work – customer care, them saving time and feeling more industry standards, ticketing and relaxed,” Ian explained. “Drivers the like. very often put the skills they learn Those who currently don’t hold into practice in their cars too.” a PCV licence obviously have a very different and much more Investment in training comprehensive training experience. The dedicated training room is a A typical day for a trainee driver relatively new addition to Lucketts’ A smart uniformed driver take a brand new coach through the wash is split into three sections. In the assets. The company made the morning they are taken out on decision two years ago that it would assistance training through a drive which is monitored and invest heavily in its training side Bridgestone (Bridgestone “The training is scrutinised. After that, it’s to the and around seven months ago the Roadside).” always developing training room where the errors work was completed. In January, 95 of Lucketts’ drivers and areas for improvement are Ian said: “As training expanded completed DCPC courses, with the because the industry pointed out. Then the trainees go with the business, we needed majority coming out with a DQC is. We are trying to on another drive and are again a dedicated room so we could on completion. The majority of monitored. Finally, the results of increase one-to-one development. the operator’s drivers only need to stay one step ahead.” the two trips and compared and “The room is capable of seating complete seven more hours before Ian Hills analysed. up to 20 people. It features a the September deadline and the speaker system and an interactive plan is to have all staff full trained smart board – it’s got everything we by August, including all casual, really need.” operational and engineering staff. “After September, we’re going to One step ahead keep ahead of schedule,” Ian said. Ian likes to make sure Lucketts’ “It’s not going to go away no matter training reflects the industry. “The what the rumours are so we have training is always developing got to keep ahead of the game. because the industry is. We are “Drivers receive all the training trying to stay one step ahead. We free. They don’t want to leave us have done really well at that as we generally and this helps improve are one of the market leaders.” loyalty. Companies have less control The firm has also started running of their staff if they don’t pay for it.” apprenticeship schemes which started in November last year. Vital qualities There are six apprentices onboard Ian outlined what it takes to be at the moment with another eight a driver for Lucketts: “They have to join in April. got to be customer focused, good Ian has had quite a varied career in both the Navy and behind the wheel Apprentices will gain an NVQ at communicating and confident Level 2 in Bus & Coach and a in their abilities, which of course diploma after the eight-month includes confidence with their Ian Hills: program. driving skills. They also need “We’re not just giving people to have the right attitude while a brief history skills but given them recognition for driving. You could be a great driver For someone working in the coach industry, Ian Hills has had quite their skills,” Ian said. but if you experience road rage or the varied career. He took up the story: “After I left the Navy in 1994 I The firm has put 66 drivers aggression, driving a coach isn’t started working in a factory and while I was there I happened to train through the training academy since for you. my wife to ride a motorcycle. When she went to the training school they November 2007. It looks like this “Furthermore, it’s important to were impressed with the skill level she already had. On the back of that, number is rising exponentially know your vehicle, and if you’re in August 1997 I was offered a position at the training centre and on though – in 2008 six drivers gained driving abroad, the laws of each December 16 of that year I became a DSA instructor. So I got into training their PCV licence while last year country you’re in. by accident. I can train motorcycle up to advanced level and I have even the number was 21. Plus, so far in “We also promote SAEDS – Safe done instructor training. 2013, 10 have already completed And Economic Driving Skills.” “In 2002 I was offered a contract PCV driving job at Lucketts. I then went the training with four planned to back into motorcycle training when I was asked to manage a motorcycle start in April. Getting started instructor company. “Of the 66 drivers, we have a Whether new recruits have had “After that, I went back to in the Royal Navy, teaching warfare retention rate of 81% which is a PCV licence for three days or procedures and principles as a civilian instructor. My knowledge came from great,” Ian said. “It makes me smile, 35 years, they are all given the serving in the Gulf in 1991. seeing all the drivers we have same introductory and Driver CPC “Then in August 2007, I started with Lucketts as a Training Coordinator.” trained.”

www.coachandbusweek.com

Lucketts_Training.indd 28 08/04/2013 14:32 30 | COACH & BUS WEEK | April 10, 2013 April 10, 2013 | COACH & BUS WEEK | 31 INSIGHT › COMMERCIAL MATTERS

avenue we use in the future as it wanted to provide free travel for seems to have been successful. the students, so it’s a significant “We still use established methods investment for them and great like direct mail and traditional press business for us. advertising. “We’ve also secured some work “Overall, I think now we have for a blue chip organisation and truly integrated our sales and some government work, and have marketing process and we’re provided a number of corporate developing and learning with it.” travel routes for a major worldwide Paul feels social media has its use financial institution for the last four as a light-hearted side of marketing, or five years. as well as being a helpful tool for “A lot of companies are paying operations when dealing with attention to emissions and disruption such as recent snow struggling with a lack of parking delays. space, so employers have started “Its very quick and responsive,” offering corporate coach travel he said. “All of our businesses have as a benefit. It can be a necessary Twitter and Facebook accounts. service to provide to get the right This allows us to tailor what is said Above: Corporate hirers can demand modern low-emission vehicles. people to work at the right time.” through social media to the relevant Below: Double-decker buses are used on contract work With real estate becoming more company, as they each serve slightly scarce and space for employee different markets.” parking becoming more of a There is a subtle difference challenge to procure, corporate between each of the areas served coach travel certainly looks like it under the Lucketts Travel umbrella will be used more frequently in the and the primary trade done within future and a worthwhile focus for them. Holidays and day excursions any coach company. make up a larger proportion “I’d like to think our corporate of Worthing Coaches’ work in contract work will keep comparison to the other businesses, developing,” Paul added. “We’re for example. Keeping the operators’ getting a steady flow or enquiries individual identities and having from companies which are different social media accounts considering it.” allows Lucketts to be more focused With the right systems to with its promotion. support it, corporate coach hire “We’re trying to be more targeted has several unique selling points Paul Barringer has helped Lucketts develop over the last six years and was familiar with the firm from when he worked at P&O Ferries in what we do,” Paul said. “We over public transport. Lucketts want our marketing to be more use a Trafilog vehicle tracking and Ferries for 17 years where Lucketts distinct, rather than just say ‘come Away travel: telematics system, which can alert was one of his first customers. to Lucketts.’ employers if a coach carrying their After leaving the ferry operator and “It’s important to use the right online ticket booking system staff is running late. Paul said this Keeping sharp taking a short break, he joined the method to deliver it too – social Lucketts uses software from combined with the assurance that -based coach operator. media is not the best for advertising Distinctive Systems to help manage the vehicles are driven efficiently holidays and excursions, for away travel for two football and safely had been quite a strong with marketing A New Approach example. league teams. The clubs remove selling point. Lucketts has developed rapidly over “I don’t think social media is used themselves from the away ticket “All our drivers are trained in the last year with its acquisition of to its full potential in the industry booking process, directing fans to fuel efficient driving, but telematics Coliseum Coaches, significant fleet just yet. A lot more operators are use the Lucketts online system. helps us to sell our service as a investment and the fleet rebrand. starting to understand and see the As the facility has developed, fans green, environmentally friendly The firm has adjusted its marketing benefits of it though.” can book game tickets and travel at form of transport,” he said. strategy over the same period. same time, with Lucketts’ website Coach & Bus Week’s James Day speaks to Paul Barringer, “We’ve changed how we market The Potential of linking to the match day ticket The local community ourselves in the last year,” Paul Corporate Hire vendor and vice-versa. The hassle- Along with having a good Group Sales and Marketing Director at Lucketts, to explained. “We’ve moved away from Lucketts’ business mix is spread free method certainly has the potential to improve a football club’s away relationship with local operators, find out how the operator has adapted its promotional marketing agencies and do more across several areas, including following. Lucketts has been placing more in-house. As part of this we invested National Express contracts, holidays Portsmouth Football Club is one of the teams, where Lucketts won focus on PR in its operating undertakings over the years to secure business in sales training for our sales staff & excursions, corporate and the away travel contract starting from January 8, 2012. At the time, territory, including work with a to make sure the company is more contract coach hire and travel for Portsmouth FC said: “Lucketts has undertaken our Pompey Academy work children’s charity. ack in CBW1070, Coach years and coincided with a £2m Sales and Marketing Director and proactive on the phone. schools and social clubs. National for several years and this is a natural extension of this relationship.” “We’re very proactive with & Bus Week reported investment which brought its fleet his responsibility covers sales “We have more marketing output Express routes make up a sizable The club lists Lucketts as a partner on its website and a link takes fans PR and try to put out a positive on Lucketts’ rebrand, size into three figures. and marketing in all three of the now and get more for our money. portion of the business, with two straight to the excursion section on Lucketts’ website, which lists upcoming message with everything we can,” where the liveries of The rebrand is indicative of how Lucketts businesses. His day to We’re using a whole raft of channels new contracts started in recent away games. The system is quite flexible, allowing tickets to be purchased explained Paul. Coliseum Coaches, Lucketts takes care of its marketing. day work ranges from visiting and have employed an executive, weeks, but the amount of corporate from a smartphone. “Recently we’ve assisted a local Worthing Coaches While the all of the businesses are clients personally to marketing and Kirsty, who looks after all of our and contract hire Lucketts provides “It’s made the process considerably easier,” Paul said. “It’s very cost charity, Wessex Heartbeat, which Band Lucketts Travel were each managed by the same individuals, advertising. marketing output. We’ve been is substantial and growing quickly. effective for the club and was one of the main reasons for gaining the contract. is supporting a children’s heart changed to match stylistically, while they each promote themselves in Paul has been at Lucketts for six seeing a growing interest in social “We have ongoing contracts with “All our online services are handled and provided by Distinctive Systems. clinic. They recently held a charity ensuring each company maintained subtlely different way to slightly years, although he has known about media and have just completed some large organisations,” Paul said. We’ve been working with them for many years and we’re very happy with concert where we provided free its individual identity. It was the different markets. the company for a long time having our first ever local radio campaign. “This includes a five route contract them. They are very receptive to our feedback and work with us to provide travel for the children as part of our first rebrand for the operator in six Paul Barringer’s role is Group previously held a role at P&O It was a short trial but may be an with a local college. The college the exact specification which we need. It’s in both parties’ best interests.” partnership.”

www.coachandbusweek.com www.coachandbusweek.com

Lucketts_Barringer.indd 30 08/04/2013 14:16 Lucketts_Barringer.indd 31 08/04/2013 14:17 32 | COACH & BUS WEEK | April 10, 2013 April 10, 2013 | COACH & BUS WEEK | 33

THE BIG PICTURE

One of Lucketts’ eight-strong fleet of Scania OmniExpress-bodied Scania K400 EB coaches makes a fine sight against a heritage architectural backdrop. Registered ‘YR62EAE’ the vehicle hit the road on January 1. The photo was snapped at the Royal Marines Museum in Southsea. Housed in the former Eastney Barracks, the complex was originally constructed as the headquarters of the Royal Marine Artillery in the 1860s. The occasion was a photo shoot to celebrate the formal announcement of the company’s new livery. With three company brands operating under the Lucketts Travel umbrella, it was thought it was time to give them all a unified look, while retaining the familiar individual names. Passengers still travel on Lucketts Travel, Worthing Coaches or Coliseum Coaches-branded vehicles, but each now shares a common styling which identifies them as part of a larger group.

www.coachandbusweek.com www.coachandbusweek.com

BigPicture.indd 32 08/04/2013 16:38 BigPicture.indd 33 08/04/2013 16:39 34 | COACH & BUS WEEK | April 10, 2013 April 10, 2013 | COACH & BUS WEEK | 35 FLEET PROFILE

Irizar i6-bodied Scania K360EB An ALX400-bodied Volvo B7TR Worthing’s new coach for 2013, an Irizar i6-bodied Scania

A Scania OmniExpress The group operates a single Neoplan Skyliner as seen here in A Mercedes-Benz Plaxton Cheetah and Sprinter Travel Plaxton Prima-bodied Dennis Javelin

s independent any volume since National Express a valuable role as crew transfer 2 Irizar Capacity Scania K114CRB (2002) 1 Omni Express 36 Scania K400 EB (2013) 1 Irizar Capacity Scania K114CRB (2002) fleets go, Lucketts work was taken on – the Caetano vehicles. Other non-PSVs include 1 Irizar Capacity Scania K114CRB (2003) 2 Omni Express 34 Scania (2009) 1 Irizar i6 Scania K360IB (2013) is relatively Levante/ Volvo combination being Mercedes-Benz Vitos, a popular More than a 2 Irizar PB 12.9 Scania K114EB6x2 (2005) 1 Plaxton Prima 320 Dennis Javelin 245 standardised, the coach of choice for the network. choice for operators offering door- (1999) with Scania, Lucketts has a well-known long- 1 Irizar PB 12.9 Scania K114EB6x2 (2008) COLISEUM to-door pick ups on tour work. 12 Vehicles Irizar and Volvo standing relationship with Scania 1 Berkhof Axial 50 Dennis Javelin GX (1998) 1 Plaxton Prima 320 Dennis Javelin 245 (2001) 1 Tawe Mercedes-Benz Sprinter (2009) fleeting glance being particular and Irizar. The association with the LUCKETTS 2 Irizar Century Scania K114EB (2004) 1 Plaxton Prima 320 Dennis Javelin 275 1 Beulas Aura (2008) favourites for full-size vehicles Basque bodybuilder has continued 54 Vehicles 2 Irizar Century Scania K114 (2003) Aand Mercedes-Benz powering the to go from strength to strength, (2002) 2 Neoplan Tourliner (2009) 1 Mercedes-Benz Sprinter Travel 45 (2009) 2 Irizar Century Scania K114 (2004) smaller members of the stable. with new examples entering the 3 Irizar Inter-Century Scania K230 IB 4x2 2 Neoplan Tourliner (2010) 1 Mercedes-Benz Sprinter Travel 45 (2010) 1 Irizar Century Scania K114 (2006) (2007) There are of course, exceptions fleet this year, both integral and 3 Neoplan Tourliner (2011) to every rule – and in Lucketts’ Scania-powered variants. 1 Caetano Optimo IV Toyota Coaster (2000) 1 Berkhof Axial 50 Scania K34 EB (2006) 5 Alexander ALX400 Volvo B7TL (2000) 3 Neoplan Tourliner (2012) fleet that means a token Bova In contrast to the Worthing- 1 Caetano Optimo IV Toyota Coaster (1997) 1 Irizar Century Scania K34EB (2007) 1 Neoplan Skyliner (2004) Futura coach and an Optare Excel branded fleet, which largely mirrors 1 Caetano Optimo V Toyota Coaster (2003) 1 Irizar Century Scania K34EB (2008) bus. On the latter, while Lucketts is the Lucketts stable in terms of NATIONAL EXPRESS 1 Plaxton Cheetah Mercedez-Benz (2010) 2 Caetano Levante Scania K34 EB (2009) WORTHING predominantly a coach operator, vehicle types, Coliseum continues CONTRACTS Alex Tyler compiles a complete Fleet 2 Irizar i6 Integral (2012) 8 Vehicles 29 Vehicles there are no fewer than six buses in to be dominated by Neoplan 1 Plaxton Cheetah Mercedez-Benz 815 (2012) 2 Irizar Century Scania K114EB (2004) Profile for the Lucketts Travel Group the fleet, which are used on third- Tourliners, which reflects the 1 Irizar i6 Integral (2013) 4 Caetano Levante Volvo B9R (2011) with comment from Mark Jordan, party contracts. differing nature of its work. 1 Sitcar Beluga Mercedez-Benz 815 (2004) 1 Irizar i6 Scania K360IB (2013) 1 Irizar Century Scania K114EB (2006) 13 Caetano Levante Volvo B9R (2013) It’s no exaggeration to say Volvos Not to be forgotten is the fleet of 1 Optare Excel (1996) 1 Irizar Century Scania K360EB (2012) 2 Irizar Century Scania K340EB (2008) 10 Caetano Levante Scania K340 EB (2009) the Group’s Engineering Director have only really entered the fleet in five Ford Fiesta cars, which perform 1 Bova Futura (2000) 5 Omni Express 36 Scania K400 EB (2011) 1 Irizar Century Scania K360IB (2013) 2 Caetano Levante Scania K340 EB (2010)

www.coachandbusweek.com www.coachandbusweek.com

Lucketts.Fleet.indd 34 08/04/2013 16:28 Lucketts.Fleet.indd 35 08/04/2013 16:27 36 | COACH & BUS WEEK | April 10, 2013 FLEET PROFILE

The sole Sitcar Beluga-bodied Mercedez-Benz 815 in the group’s fleet One of Lucketts’ branded Ford Fiestas used for crew transfer

A Caetano Levante in NatEx livery beside a Lucketts Scania Irizar PB The Worthing fleet is dominated by Irizar Century Scanias

Maintenance matters: from Engineering Director Mark Jordan Engineering Director Mark Jordan much the depot has changed.” trial. Technology moves on – and comes across as an approachable, Turning to the composition of tyres are no different. They’re a cool-headed man, who’s the fleet, Mark said: “Our Irizar vital aid to fuel economy and I’ve enthusiastic about what he does dealer has a good product. It does seen a massive difference in fuel for a living. what we need. We have a superb consumption. Bridgestone M788 The firm’s expansion has relationship with our Scania dealer is our tyre of choice owing to its naturally had an impact on the and that is vital, but the price is the versatility which we source from engineering side of the business ultimate thing.” Tructyre of Winchester and National but Mark appears to have taken “Diversity has always been there Express is certainly good proving it in his stride. “The last three in terms of engineering and the ground. We also use Superscreens months has been a challenge with new Volvos we use on National for our windscreens. I can honestly 24 new vehicles joining the fleet Express work are making a good say we couldn’t get a better since January which includes 13 impression,” he added. “We now service. They’re a supplier we trust National Express vehicles, six have 22 of them in the fleet, – there’s no aggravation at all.” private hire coaches and five crew whereas before we used to run one Asked about other new transfer cars,” he said. or two. National Express forced our technological developments, Mark Mark described Fareham depot hand really. You realise what busy Engineering Director Mark Jordan replied: “We’ve come a long way in as a “busy old place,” employing is with National Express. You have pictured at Fareham depot vehicles tracking. My mobile phone eight fitters and two apprentices. to think and deal with things. We will tell me if we have an overheat “We’re looking to expand the had to adapt our procedures and as an overspill when required. and excessive idling, which is part engineering side with the aim of systems to manage the fleet. It’s Mark enthused the importance of our anti-idling campaign. I can recruiting two more engineers,” certainly been very good for us – it of technology when it comes to also see a driver’s dashboard if he said. “It’s a 24-hour business helps to focus the whole company.” fuel consumption. “Fuel economy required. The industry is so reliant and normally as busy at 2300 as On vehicle maintenance Mark makes you look at all factors,” on technology now it’s frightening. 0900hrs. The rate of expansion said: “Most work is carried out in- he said. “We have a new tyre I remember we had a power cut is amazing – it’s impressive how house but we do use other dealers pressure monitoring system on and could barely run…”

www.coachandbusweek.com

Lucketts.Fleet.indd 36 08/04/2013 16:29