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How to Manage My Mobile Oaks & Derby Tickets

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How to Manage My Mobile Oaks & Derby Tickets How to Manage My Mobile Oaks & Derby Tickets from My Smartphone Churchill Downs Racetrack V19.5 TABLE OF CONTENTS PAGE 3: How to sign in to your My Churchill Downs Account Manager PAGE 4: How to access Kentucky Derby and Kentucky Oaks tickets purchased from Ticketmaster.com PAGE 6: Mobile entry via the Churchill Downs Racetrack mobile app PAGE 9: Mobile entry via a mobile Internet browser PAGE 12: How to transfer tickets PAGE 13: Transferring tickets via the Churchill Downs Racetrack mobile app PAGE 17: Cancelling a transfer via the Churchill Downs Racetrack mobile app PAGE 18: Transferring tickets via a mobile Internet browser – Single Event PAGE 22: Transferring tickets via a mobile Internet browser – Multiple Events PAGE 25: Cancelling a transfer via a mobile Internet browser PAGE 26: Accepting or Declining a transfer via a mobile Internet browser PAGE 27: Delivery Delay – When your tickets will be available to view and transfer on a mobile device 2 PAGE 33: Frequently Asked Questions & Contact Information MY CHURCHILL DOWNS Account Manager Through your My Churchill Downs Account Manager, you will have 24-hour access to manage your tickets free of charge! It’s convenient, simple, secure, and allows you the ultimate flexibility. Using your My Churchill Downs Account, you can: Mobile • Renew and purchase tickets to your favorite race days and events • Transfer your tickets to friends • Print or reprint your tickets to any home or office printer • Safely and securely sell your tickets through Ticket Exchange • View and scan your tickets on your mobile device • View and pay invoices To sign in to your My Churchill Downs Account via mobile internet browser, visit https://am.ticketmaster.com/churchill. Tap on the Sign In / Sign Up link in the top right corner of your screen. Enter the primary email address on your account for your username and the password associated with your account. If you do not know or remember your password, tap or click Forgot your password? to have a temporary password emailed to you. If your temporary password does not work, your account may be locked due to inactivity or associated with a different email address. Once signed in, you may change your password by tapping or clicking on the dropdown menu in the top right-hand corner where your profile name is displayed. Select Change Password to change your sign in password. If you have any questions or difficulties, please contact your account representative, email [email protected], or call 502-636-4400 for customer service. 3 OAKS AND DERBY TICKETS Purchased from Ticketmaster.com If you purchased your Kentucky Derby and Kentucky Oaks tickets from Ticketmaster.com, your tickets will be accessible to you through your My Churchill Downs Account Manager. By purchasing through Ticketmaster.com, an account was automatically created for you. To sign in to your My Churchill Downs Account via mobile or desktop internet browser, visit https://am.ticketmaster.com/churchill. Tap or click on the Sign In / Sign Up link in the top right corner of your screen. If you have yet not signed in to your account, there are two ways to find out your sign in credentials: 1. Tap or click the Forgot your password? link. A temporary password will be sent to the email address you enter. You may use that temporary password to sign in and you will be prompted to update your password. 2. If your temporary password does not work, your account may be locked due to inactivity or associated to an alternate email address. Please email [email protected] for sign in assistance. Now, you may easily manage your Oaks & Derby tickets right from your smartphone! 4 MY CHURCHILL DOWNS ACCOUNT My Churchill Downs Account Manager has a new look! Manage your tickets and invoices easily from your dashboard. At the top of your screen, find helpful links to pages with contact information and Turf Club Guest Coupons within the navigation tool. Manage your account information at the top right of your screen where you see the profile icon. Get lost? You can always use the navigation tool to return to the main home screen by clicking Home, or back to your dashboard for ticket and invoice management by clicking My Dashboard. 5 Mobile Entry via Churchill Downs Racetrack mobile app MOBILE ENTRY via the Churchill Downs Racetrack App STEP 1: Download and open the Churchill Downs Racetrack App on your mobile device. Tap on the My Tickets banner on the home screen or ticket icon on the bottom tool bar. STEP 2: Tap the Scan, Transfer, or Sell banner to manage tickets that have already been purchased. STEP 3: You can also link your Ticketmaster.com and My Churchill Downs accounts on the Churchill Downs Racetrack App. Tap the Sign in to Churchill Downs button to begin. Enter the email address and password associated with your My Churchill Downs account. Tap Authorize when prompted to connect it with your 7 Ticketmaster.com account. MOBILE ENTRY via the Churchill Downs Racetrack App STEP 4: Tap the Add Account icon in the bottom right corner of your screen and enter the email address and password associated with your Ticketmaster.com account. Tap Sign In to link accounts. Once signed in, you will see all upcoming Churchill Downs events you have tickets to that may be managed. *This step is only required to access your Ticketmaster.com tickets through the app. STEP 5: To view mobile barcodes, tap on the event you are attending. When the ticket(s) populate, tap View Barcode toward the bottom left. Your first seat will be displayed and ready to scan for entry. To view additional tickets for present members of your party, swipe left. You may scroll through all active barcodes at the entrance gates. It is recommended that you save your tickets to your smartphone’s wallet for ease of entry on race day. Please note that not all events are eligible for mobile device ticket viewing. 8 Tap the X in the top left corner to exit barcode view. Mobile Entry via mobile Internet browser MOBILE ENTRY via mobile Internet browser STEP 1: To sign in to your My Churchill Downs account via the mobile website, visit https://am.ticketmaster.com/churchill on your smartphone’s Internet browser and sign in to your account with the associated email address and password. STEP 2: Your next few events at Churchill Downs will populate first. Find the event you are attending from the tile list or tap View All at the bottom of your screen to search from a complete list of active events on your account. 10 MOBILE ENTRY via mobile Internet browser STEP 3: All manageable tickets for the selected event will appear from left to right on your screen. To view your barcodes, tap VIEW BARCODE towards the bottom left. Your first seat will be displayed and ready to scan for entry. To view additional tickets for present members of your party, swipe left. You may scroll through all active barcodes at the entrance gates. To view ticket details, tap TICKET DETAILS towards the bottom right. It is recommended that you save your tickets to your smartphone’s wallet for ease of entry on race day. Please note that not all events are eligible for mobile device ticket viewing. 11 Tap the X in the top left-hand corner to exit barcode view. How to transfer your mobile Oaks & Derby tickets via Churchill Downs Racetrack mobile app If you are arriving separately from your guests or cannot attend a race, you have 24- hour access to transfer your tickets by completing the following steps. Please note that by transferring your tickets, your previously printed or issued tickets will no longer be valid. TRANSFER SINGLE EVENT TICKETS via the Churchill Downs Racetrack App STEP 1: Download and open the Churchill Downs Racetrack App on your mobile device. Tap on the My Tickets banner on the home screen or ticket icon on the bottom tool bar. STEP 2: Tap the Scan, Transfer, or Sell banner to manage tickets that have already been purchased. STEP 3: You can also link your Ticketmaster.com and My Churchill Downs accounts on the Churchill Downs Racetrack App. Tap the Sign in to Churchill Downs button to begin. Enter the email address and password associated with your My Churchill Downs account. Tap Authorize when prompted to connect it with your 13 Ticketmaster.com account. TRANSFER SINGLE EVENT TICKETS via the Churchill Downs Racetrack App STEP 4: Tap the Add Account icon in the bottom right corner of your screen and enter the email address and password associated with your Ticketmaster.com account. Tap Sign In to link accounts. Once signed in, you will see all upcoming Churchill Downs events you have tickets to that may be managed. *This step is only required to access your Ticketmaster.com tickets through the app. 14 TRANSFER SINGLE EVENT TICKETS via the Churchill Downs Racetrack App STEP 5: Tap on the event for the tickets you wish to transfer. STEP 6: Tap the Send button in the bottom left of your screen. In the pop-up window, select each seat you would like to transfer. Once you are finished, tap Send (#) Tickets in the bottom right corner of your screen. 15 TRANSFER SINGLE EVENT TICKETS via Churchill Downs Racetrack Mobile App STEP 7: You may transfer your tickets via SMS text message or email. Select the method you would like to use and a new message with the ticket link will appear. STEP 8: Enter the recipient’s mobile number or email address (depending on the method of transfer you chose), a subject line, and tap Send.
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