REPUBLIC OF THE PHILIPPINE STATISTICS AUTHORITY ,

CITIZEN’S CHARTER A. Copy Issuance of Birth, Marriage and Death Certificates Steps for Clients Person Procedure Time Element Responsible Screener checks the completeness and correctness of Client fills-up the accomplished AFs and application forms Randy Ferrer supporting documents (AF); Clients proceed (including Authorization Letter 3 minutes to SCREENING and valid IDs (RA 10173) Client queues in line Collecting Officer collects at Windows 5 or 6 Arlene payments and generates Official 5 minutes for payment (Walk in Lacamento Receipts (155.00 per copy for Clients) Michelle Ferry Birth, Marriage and Death “time element BREQS/MCR Angel Certificates; may vary due Clients Ballucanag to volume of Special Lane (Senior request” Citizens, PWDs & Caren Cablayan Pregnant women Request Service Officers perform query then download Within1 hour Daphene Daon for a record in the central “time element Rich Ardin database and generates copy of may vary due Client waits at Marcos Civil Registry Documents to technical waiting area for the Ferdinand problems that releasing of Antonino may arise” requested documents Merces Jane Request Service Office tags and Jenetiano records the CRD ready for release through QMS 5 minutes Kimayong Client claims the MercesJane Releasing Clerk calls out name requested Civil Jenetiano of clients and releases Registry Documents Aurora documents at at window 3 2 minutes (CRDs) at Window 3 Kimayong Time Element 1 Hr 15 mins

Nueva Vizcaya Sport Complex, Don Domingo Maddela, Bayombong, Nueva Vizcaya www.census.gov.ph • email address: [email protected]

REPUBLIC OF THE PHILIPPINES PHILIPPINE STATISTICS AUTHORITY Bayombong, Nueva Vizcaya

B. Copy Issuance of Certificate of No Marriage (CENOMAR) and Certificate ofMarriage /Advisory of Marriage (CEMAR) Steps for Clients Person Procedure Time Element Responsible Screener checks the completeness and Client fills-up correctness of the application forms Randy Ferrer accomplished AFs and (AF); Clients supporting documents 3 minutes proceed to (including Authorization SCREENING Letter and valid IDs (RA 10173) Client queues in line Collecting Officer collects at Windows 5 or 6 Arlene Lacamento payments and generates 5 minutes for payment (Walk in Michelle Ferry Official Receipts Clients) ( 210.00 per copy) “time element may BREQS/MCR Angel Ballucanag vary due to volume Clients of request” Special Lane (Senior Citizens, PWDs & Caren Cablayan Pregnant women Request Service Officers perform query then Within 4 hour Joanalyn Manzano download for a record in Jenelyn Viernes the central database and “time element may Client waits at generates copy of vary due to waiting area for the CENOMAR/CEMAR technical problems releasing of that may arise” requested documents Merces Jane Request Service Office Jenetiano tags and records the CRD Aurora Kimayong ready for release through 5 minutes QMS Client claims the MercesJane Releasing Clerk calls out requested Civil Jenetiano name of clients and Registry Documents Aurora Kimayong releases documents at at 2 minutes (CRDs) at Window 3 window 3 Time Element 4 hrs 15 mins

Nueva Vizcaya Sport Complex, Don Domingo Maddela, Bayombong, Nueva Vizcaya www.census.gov.ph • email address: [email protected]

REPUBLIC OF THE PHILIPPINES PHILIPPINE STATISTICS AUTHORITY Bayombong, Nueva Vizcaya

C. Electronic Endorsement of Newly Registered and LCRO-endorsed CRD Steps for Clients Person Procedure Time Responsible Element

Within the CRS personnel record the day upon received CRD from LCRO receipt of the document

Client request the LCRO to transmit Request Service Officer encodes his/her CRD to PSA Aiza Pineda the CRD to DVSS before Bayombong through Melody Reyes scanning Courier/designated Request Service Officer scans and 10 minutes Liaison Officer. transmits the CRD electronically to PSA Central Facility-Manila Electronic Endorsement Approver Within 15 processes electronically endorsed working CRD (Done at Central Office days Manila Client follows-up If electronically endorsed CRD his/her endorsed CRD has been approved and loaded to 5 if it has been approved Central Database, CRS Personnel minutes for Copy Issuance at issues approval slip and Window 1 Application Form then instruct client to proceed to Screening. For Clients with If said CRD has been previously issued disapproved, client needs to Blurred Security paper report to CRS Outlet for any and Negative Result in action needed as instructed by the PSA but Positive in Electronic Endorsement LCRO Approver. Client submits his/her Request Service Officer generates Within 30 copy of Official Aiza Pineda copy of newly approved CRD to minutes Receipt or Copy of replace the previously issued Blurred or Negative Security paper PSA Certification For clients with Newly Randy Ferrer Request Service Officer tags and 5 minutes Registered CRD; Please records the CRD ready for release refer to Table A. Copy through QMS Issuance

Nueva Vizcaya Sport Complex, Don Domingo Maddela, Bayombong, Nueva Vizcaya www.census.gov.ph • email address: [email protected]

REPUBLIC OF THE PHILIPPINES PHILIPPINE STATISTICS AUTHORITY Bayombong, Nueva Vizcaya

Client claims the Aurora Releasing Clerk calls out the 2 minutes requested CRD at Kimayong client and releases the document Window 3 Merces Jane Jenetiano

Note: Application forms are not for sale. Waiting time maybe extended beyond the regular schedule due to the following: 1. The server is down due to unforeseen event; 2. Brown out; 3. Peak season.

All queries/referrals will be handled by the Officer-of-the day at Public Assistance Complaints Desk (PACD). All fees paid will be issued with Official Receipt. All transactions will be done inside the office, elsewhere is a case or a sign of a fixing activity. Report immediately to the office of the Chief Statistical Specialist. No transaction during offline and brownout.

Nueva Vizcaya Sport Complex, Don Domingo Maddela, Bayombong, Nueva Vizcaya www.census.gov.ph • email address: [email protected]