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Exhibit J Smg's Response to Cpd's Request for Proposal

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Exhibit J Smg's Response to Cpd's Request for Proposal EXHIBIT J SMG'S RESPONSE TO CPD'S REQUEST FOR PROPOSAL (attached in separate binder) Exhibit J I 0934\00050\1351577. IO DESCRIPTION OF SUBMITTER SECTION 3.A DESCRIPTION OF SUBMITTER • Over the last 35 years, SMG has established a reputation for excellence that has set new standards for its industry. We manage the day-to-day operations of hundreds of facilities not only in a first­ class manner, but also in the most cost-effective way possible. We do that by bringing decades of experience and a hands-on approach, whether it is our game-day operations crew or our executive team leaders. Because of that approach, we have continually earned the confidence of facility owners, public agencies, sports teams and entertainers from around the world. SECTION 3.A. DESCRIPTION OF SUBMITTER SMG: THE INDUSTRY'S WORLD LEADER IN FACILITY MANAGEMENT SMG has been continuously in business providing operations and management services to arenas, stadiums, convention and conference centers, theaters and performing arts centers, recreational and equestrian facilities and other specialized facilities since 1977. Beginning with our first account, the Mercedes-Benz Superdome, SMG has defined a management philosophy and style that has led to its industry-leading position; 233 facilities with over 5,300 full-time and 36,000 part-time employees worldwide. Our clients include: SMG's corporate offices are located at: > Municipally and publicly-owned facilities 300 Conshohocken State Road West Conshohocken, Pennsylvania, 19428 > Professional sports teams phone:610-729-7900;fax:610-729-1590 web: www.smgworld.com > Collegiate administrations and athletic departments > Privately-owned facilities SMG is a stand-alone company of which American Capital is a major shareholder. SMG operates on an independent basis from American Capital and stands on its own financial merits. © 2012 PROPOSAL FOR MANAGEMENT ANO OPERATI ON OF SPORTS FACILITIES: SOL DIER FIELO COMPLE X, MCFETRIDGE SPORTS CENTER, AND THE BASEBALL STADIU M AT DE VON AND KEDZIE 2 3. PROPOSAL: A. DESCRIPTION OF SUBM ITTER ( -- -. SMG'S SCOPE OF SERVICES responsibility for fulfillment of the management services required, supply all necessary systems and materials SMG is headquartered in West Conshohocken, PA, and needed to operate, supervise, manage and maintain the the company has regional offices located throughout facilities in the most efficient manner possible. the nation. With over 41,000 employees worldwide in addition to sixty five (65) personnel located in our Personnel main headquarters office, SMG can provide support for Chicago Soldier Field that includes: > Provide all personnel necessary to operate and maintain the facilities > Management systems > Recruit, train, supervise and direct all personnel > Operating Systems > Maintain accurate employee records, files and reports > Maintenance Systems > Publish and maintain a business conduct policy > Human Resource Policies and Procedures > Event Booking and Marketing Marketing and Booking > Finance and Accounting > Conduct all marketing efforts including advertising, > Personnel promotion, website maintenance, production of collateral material and participate in trade shows and > Marketing and Booking other industry activities to increase attendance > Administration > Prepare a detailed Marketing Plan for client approval > Customer Service Training > Maintain up-to-date computerized booking system to SMG will provide all management services for the be shared with hospitality partners and stakeholders day-to-day operation of the facilities, as outlined in the Request for Proposals. SMG will assume full > Maintain policies and procedures for booking . & • •- - > Advertisinq Sales > Event Manaqement > Transition P/anninq > Accountinq > Event Solicitation > National Sales Support and Creation > Capital Expenditure > Peripheral Real Estate Planninq > Purchasinq Assistance > Budqet Preparation > FF&E Technical Services > Media and Public Relations > Cash Manaqement > Internal Audit > Food and Beveraqe > Crisis Manaqement > Labor Relations Proqrams > Customized Client > Maintenance Proqrams > Risk Manaqement Reportinq > Manaqement Information > Special Events/Openinqs > Event Bookinq Services > Sponsorship Sales > Customer Service > Marketinq Services Traininq PROPO SA L FOR M ANAG EM ENT A ND OPERAT ION or SPORTS FA CILIT IE S: SOL DIE R FIELD CO MPL EX. 2D12 MCFETRIDGE SPORTS CEN TER, AND THE BASEBALL STADIUM AT DEVON AND KEDZIE 3. PROPOSAL: A. DESCRIPTION OF SUB MITTER 3 > Prepare, negotiate sales proposals for solicitation > Pay all operating expense (including expenses arising of events, meetings, conventions, trade shows, from facility management) conferences, banquets and other activities at the > Collect all fees, rents and other revenues resulting facility from the operation and management of the facility > Establish pricing for rents, and facility usage fees > Collect all ticket revenue from shows, utilizing > Prepare and execute facility license agreements appropriate supervision and cost control measures > Prepare monthly sales reports that track lead > Conduct an annual financial audit conversion > Maintain appropriate operating accounts and provide > Market and sell facility advertising/sponsorship copies of all bank statements Financial Services > Prepare all budgets, cash flow projections, financial statements and other similar documents as required > Maintain accurate financial records in accordance with generally accepted accounting principles 1 " .' " l ~ ,, PROPOSAL FOR MANAGEMENT AND OPERATION OF SPOR TS FACILITIES: SOL DIER FIELD COMPLEX, MC FETR IDGE SPORTS CENTER, AND THE BASEBA L L STADIUM AT DEVON AND KEDZIE 4 3. PROPOSAL: A. DESCR IPT ION OF SUBM ITTER Administration Maintenance and Operation > Administer, negotiate and enter into any third > Operate and maintain the facilities in a first-class, party service contracts required in the ordinary efficient manner course of business > Prepare and submit an annual Capital Improvement > Ensure compliance with all government statutes, Plan to the client ordinances, laws, rules, regulations, orders and > Coordinate and supervise any capital projects requirements approved by the client > Provide regular activity reports to the Park District > Utilize SMG systems to conduct preventive > Maintain ongoing relationships with various industry maintenance partners, local boards, committees and organizations > Purchase and maintain all necessary supplies, goods, > Institute legal actions or proceedings necessary to fixtures, equipment and other items required for the collect charges, rents or income generated and due normal operation of the facility > Provide security for all events and general security when events are not in progress > Develop and maintain an Emergency Operations Plan Our Commitment to Training SMG has designed its own internal employee training program called k'nekt. The first training program in the k'nekt portfolio is meant for all new hires and temporary r.· employees. It is a cutting edge training video explaining the company's philosophy. Each of SM G's core beliefs are explored in a way that the individual employee understands how he or she is part of the success of the company. Customer Service Training Once employees have been trained in their specific job, they are encouraged to attend the half-day, interactive program further exploring the skills of customer service. A blend of live and virtual facilitator training is tailored specifically for each individual facility. Our employees engage because they see relevancy. We show them how the skills they learn have application in their personal lives as well as their business lives. PR OPOSAL FOR MANAG EMENT A ND OPERATION OF SPORT S FAC ILITIES: SO LD IE R FIE LD CO MP LEX, MC FE TR IDGE SPOR TS CENT ER, A N D THE BASEBALL STADIU M AT DEVON A ND KED ZIE 3. PROPOSAL: A. DESCR IPT ION OF SUBM ITTER 5 SECT ION 3.A.2 MAUREEN GINTY Executive Vice President, SMG'S CORPORATE Marketing Services and Human Resources EXECUTIVE STAFF Maureen joined SM G in 1991 as Vice President of Human Resources. She was named Senior Vice The following is a description of our Senior President of Human Resources in 1993. In 1995, Management team located in the SMG headquarters Maureen assumed responsibility for a newly created office. Corporate Communications Department in addition to her responsibility to oversee the Human Resources WES WESTLEY Department. In 1996, her responsibilities were further President and CEO increased to include marketing services. Wes has been SM G's President and CEO since October Maureen is a member of various industry organizations 1994. In the years that Wes has been President, the including IAVM. She is an Executive committee number of facilities managed by the company has member and past chairperson of the hospitality and increased sevenfold. Under his direction, the company tourism management advisory board for the School of was reorganized to focus on stadiums/arenas and Business at the College of Charleston. She has held convention centers as distinct entities. The European memberships in professional organizations, such as Division was established to recognize the special needs the Society for Human Resources Management, The and features of that market. With Wes' direction, World at Work Benefits and Compensation Association, enhanced focus was placed on SM G's Food and the Philadelphia Public Relations Association and Beverage Division, SAVOR and our Theater Network The Forum for Executive Women. Maureen
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