IN THIS ISSUE Board Calendar 2 Policy Issues 3 Chairman’s Message 4 Around The Board 6 World Trade Centre 7 Spirit of Vancouver ® 8-9 Event Management 10-11 Event Highlights 12-13 Executive Education 14 Membership News 5,15

SEPTEMBER 2004 • Volume 44 • Number 4

Top networking secrets revealed at Board Business Boot Camp™

know what to say, they feel they’re not By Te s s a Ma c Ki n n o n good at it, and many simply just don’t The latest Board of Trade Business Boot believe in it. Camp featured Darcy Rezac, author of In fact, it’s often said that, given the The Frog and Prince: Secrets of Positive choice between a difficult task at work Networking™, and co-au- and going to a networking thors Gayle Hallgren and “Not all event, most people will Judy Thomson talking about successful choose the difficult task. the best-kept secrets of top Rezac’s philosophy executives. SFU Business people on networking intends sponsored the event. are good to change that, starting “Not all successful peo- networkers, with his seminal secret to ple are good networkers, but all good Positive Networking™, but all good networkers are networkers are “discovering what you can successful people,” declared successful do for someone else.” He Rezac. He outlined several described this as a process key points from his book people.” of learning about people, and discussed various issues one that creates a natural and problems that many people have in positive energy in relationships. While response to the idea of networking and the end result may mean making a sale how to overcome those. for your business, it will also come about According to Rezac, there are several naturally and not be forced. reasons people don’t like networking: they don’t see the point in it, they don’t Ne t w o r k i n g Co n t i n u e d o n Pa g e 13 Photos by Dave Roels Hallgren (L), Thomson (M) and Rezac detailed the finer points of Positive Networking™ at the Wosk Centre for Dialogue. B.C. business supports athletes in Athens and beyond

Two key B.C. organizations, Pa- Royal Vancouver Yacht Club in Jericho Watching the Olympics on TV, By Mi l l i e St r o m cificSport and 2010 LegaciesNow and the TELUS Whistler Sport Centre however, is not a match for the real Canada does not pull its athletes to- Society, provide sports training and for winter training in Nordic, alpine thing says Premier Gordon Campbell, wards excellence with the carrot stick facilities. PacificSport and sliding sports. Another who attended the opening ceremonies of money. Unlike other countries, there was launched in 1998; its major sponsor is Workers’ in Athens. “Nothing television can do are no rewards for winning medals in Vancouver sports training Compensation Board. today can touch just being there.” And Canada. An American bronze medalist centre is one of nine cen- L e g a c i e s N o w w a s soon, it will be here — in 2010. will earn $10,000 USD and Japan will tres in the National Sport launched in 2000 with a $5 “With the spotlight on 2010, we award $236,000 for a table tennis ath- Centre network in Cana- million contribution from need corporate sponsorship in Cana- lete to take the gold medal. da. The biggest sponsor corporate donations and da,” says Pattenden. “Companies are Early in 1994, The Canadian Ol- to join PacificSport in the British Columbia gov- planning ahead and thinking of dona- ympic Committee (COC) decided to March 2004, was TELUS ernment to build support tions or sponsorships.” uphold its no-reward approach to focus Corporation, funding the for the 2010 bid. Legacies- Canada placed 17th in medals on training. This is where the business TELUS Centre in Vancou- Now’s president Marion in Sydney four years ago but did not community comes into play; B.C. sent a ver. PacificSport president Lay says, “More than 150 meet expectations in Athens. To regain good chunk of athletes to Athens — 39 and CEO Wendy Pattenden says 12 partners have worked with 2010 Lega- the loss and to become proud hosts of per cent of the Canadian Team — 105 national teams train at sports specific ciesNow in building a stronger sport medal hopefuls. sites such as UBC’s Aquatic Centre, the system in B.C.” At h e n s Co n t i n u e d o n Pa g e 2 PRogRAM

The Vancouver Board of Trade Cable Program Guide

PRogRAM AIR DATES

PRogRAM

The Vancouver Board of Trade Cable Program Guide Lights, Camera, Action! The Vancouver Board of Trade Cable Program Guide B.C.’S RESORT INVESTMENT STRAT- Members’ Reception at Coast For full details or to register, 5 PRogRAM AIR DATES visit www.boardoftrade.com or EGY: Positioning Us Ahead of the Curve Restaurant for 2010 1275 Hamilton 4:30 – 6:30 p.m. A com- call 604-641-1248. visa on olympic Sponsorship: It Makes Good Business Sept 11 The Sutton Place Hotel — Versailles plimentary networking event. Sense Sept 12 Ballroom. Registration: 11:45 a.m. EVENT #050620 Derek A. Fry, President, Visa Canada (repeat) AIR DATES Sponsored by Land and Water B.C. EVENT #050504 8 Michael Walsh, Founder and ORCAS IN THE CITY Sept 18 President, Kaizen Consulting Brian Burke, Honorary Co-Chair, Orcas In The City; Jennifer Sept 19 Networking Roundtable Policy Forum on Services, Inc. Mather, Honorary Co-Chair, Orcas In The City; Stephen Miller, 15 Held in participation with the 23 Biotechnology TWO-PART SERIES: Improving Your ThePresident, Vancouver Orcas In Board The City of(repeat) Trade Small Business Council and facilitated BIOTECHNOLOGY IN B.C.: Taking the Communications Skills to Perfect Ne- LiCableghts, ProgramCamera, Guide Action! by the Contact Club, this event is ex- lead. Bill Newell, Senior Vice President gotiations and Avoid Conflicts THE DIGITAL MEDIA REVOLUTION: The Customer is Finally Sept 25 clusive to Board members. Pan Pacific and Chief Business Officer, QLT Inc.; Dr. Part One: THE ART OF NEGOTIATION King Sept 26 Vancouver ­­— Cypress Suite. Registra- Robert Kilpatrick, Partner, Technology FOR INCREASED PROFIT Leonard J. Asper,Li Presidentghts, and Camera, Chief Executive Action! Officer, tion: 7:15 a.m. $15. EVENT #050502 Vision Group LLC; Hector MacKay- Location to be confirmed. Registration: CanWest (repeat) Dunn, QC, Senior Partner, Farris 7:30 a.m. EVENT #050613 AIR DATES B.C.’s Forest industry: Becoming a Competitive World Oct 2 The Hon. Geoff Plant, Attorney Hyatt Regency Vancouver — Plaza Leader Oct 3 15 General and Minister, Treaty Ballroom. Registration: 7:30 a.m. Anthony von Mandl, Proprie- The Hon. Michael de Jong, Minister of Forests, Negotiations, Government of EVENT # 050505 13 tor, Mission Hill Family Estate Government of British Columbia (repeat) B.C. Winery TREATY SUCCESS IS WITHIN REACH: Shane Gibson, President, BUILDING A LANDMARK WINERY IN The Board’s 30-minute time slots are Saturdays at 3 p.m. and 6 p.m. What are the benefits for B.C.? 28 Knowledge Brokers Interna- BC: Realizing An Audacious Dream and Sundays at 6 p.m. on Cable channel 4. Air dates are subject to change. The Fairmont Waterfront — Water- tional Systems Ltd. Location to be confirmed. Registration: Check schedule at www.boardoftrade.com. front Ballroom. Registration: 11:45 GETTING EDGE: Taking Your Sales 11:45 a.m. EVENT #050615 a.m. EVENT #050511 Performance to the Next Level At h e nLi s Cgo nhts,t i n u e d Camera, Fr o m Pa g e 1 Action! A Four-Part Series Created Especially Policy Forum on B.C. offshore Alex Wray, President, Wray for The Vancouver Board of Trade 14 oil & gas 2010, our athletes and the business long on October 14, at a luncheon talk 16 Group Edge #1: LASER TARGETING: Fish DESTROYING THE MYTHS ABOUT community have a lot of work ahead. titled, “Lessons from Athens.” Furlong MAKE UP YOUR MIND: Harnessing the Where the Fish are Swimming DEVELOPMENT According to LegaciesNow, about is CEO of the Vancouver Organizing Power of Group Decision Making Hyatt Regency Vancouver — Regency John Eric Gunton, Ph. D., Chairman, 10,000 hours and up to 12 years of Committee for the 2010 Olympic and The Fairmont Waterfront — MacKen- Ballroom. Registration: 7:30 a.m. Pacific Offshore Energy Association training are required to produce an Paralympic Winter Games (VANOC). zie Ballroom. Registration: 7:30 a.m. EVENT #050508 Chris M. Campbell, Ph. D., Vice Chair, Olympic champion. See www.boardoftrade.com for details. EVENT #050507 Pacific Offshore Energy Association The Vancouver Board of Trade/ Visit www.pacificsport.com and Business After Business John Hunter, President and Chief Ex- Spirit of Vancouver® presents an www.vancouver2010.com for more

Dr. Martha Piper, President & 28 Vancouver’s most popular trade ecutive Officer, J. Hunter & Associates analysis of Athens 2004 by John Fur- information. 16 Vice-Chancellor, University of show Ltd Location to be confirmed. Registra- British Columbia The Coast Plaza Hotel & Suites, Stanley tion: 7:30 a.m. EVENT #050609 UNIVERSITIES IN 2010: Our place in Park 5 – 7:30 p.m. the world. 14 Spirit of Vancouver Pan Pacific Vancouver — Crystal Pavil- Lunch Box Workshop John Furlong, CEO Vancouver ion. Registration: 11:45 a.m. 30 MAXIMIZING FREE ADVERTIS- Organizing Committee for the 2010 EVENT #050510 ING. Facilitator: Tashon Ziara, Text Olympic and Paralympic Winter Appeal Writing, Editing & Publication Games (VANOC) 16 Members’ Reception at Bell Consulting Services LET THE GAMES BEGIN: Progress Re- 1588 West Broadway, Unit 124 700 Georgia Street West, Registration: port on Preparations Reception: 5 – 7 p.m. A complimentary 11:45 a.m. Sponsored by Alexander, Sponsored by RBC Financial Group networking event. EVENT #050515 Holburn, Beaudin & Lang and RBC Location to be confirmed. Registration: Royal Bank. EVENT #050506 11:45 a.m. EVENT #050618 Members’ Reception at Beyond

21 Fitness Coal Harbour Club The Hon. John Les, Minister of 1285 Pender Street, 3rd Floor 15 Small Business & Economic Reception: 5 – 7 p.m. A complimentary Development, Government of networking event. EVENT #050516 Dave Mowat, CEO, Vancouver B.C. 5 City Savings Credit Union SMALL BUSINESS: Let the 2010 Op- The Hon. Sandy Santori, Minis- Location to be confirmed. Registration: portunities Begin! 22 ter of State for Resort Develop- 11:45 a.m. EVENT # 050619 Location to be confirmed. Registration: ment, Government of B.C. 11:45 a.m. EVENT # 050614

WEB BYTES

Business expertise is just a click away at Boardstore.com

The end of summer usually brings agement Library will dictate the new partnership with Amazon.com and about several noticeable changes power brokers in Vancouver. Assem- Amazon.ca. What’s more, the books – the hot weather begins to wane, the bled by a panel of experts in their fields, offered in the Management Library leaves change colour, schoolchildren the Management Library is a collection will be reviewed by our in-house smile a little less and, as The Board’s of roughly 200 business books that will literary critic, Dr. Owen Anderson, chairman, Graeme Stamp, points help executives and managers alike ex- an international management con- out in his message, we all get back to cel in their respective industries in the sultant and published author. Soon, business. And to help you get back to areas of management, sales, marketing, after the library’s launch, members business with more vigour, the staff at economics, human resources, entrepre- will also be able to submit their own boardoftrade.com has been hard at neurship, information technology, nego- helpful book reviews. work all summer assembling a new tiating and, of course, networking. So, if you’re looking to expand Boardstore (www.boardstore.com), Featuring insightful titles such your business knowledge, look no featuring improved navigation, new as How Customers Think: Essential further than the Management Library products and our highly anticipated Insights into the Mind of the Market at boardstore.com. And when you’re Management Library. and Built to Last: Successful Habits of asked where your business smarts It is said that information is power. Visionary Companies, these books are came from, just remember, you read If that is the case, then our new Man- made available through The Board’s it here first.

2 Sounding Board/September 2004 The Vancouver Board of Trade/The Spirit of EnterpriseTM Vancouver Agreement supports Downtown Eastside business renewal

and business can be achieved. The gov- opportunities, two major initiatives vironment improve. Expanded health By Ji l l i a n Gl o v e r ernments of Canada, British Columbia are underway in partnership with com- and community services and new and When James Ho was looking for broad- and Vancouver signed the Agreement in munity groups and business leaders: upgraded housing developments are casting headquarters for Vancouver’s March 2000 to coordinate resources to the Downtown Eastside Economic supported by the Vancouver Agreement newest television station, Channel M, implement a comprehensive strategy Development Plan and the Vancouver to aid business recovery. he went to Chinatown. promoting and supporting sustainable Agreement Employment Strategy for The Vancouver Agreement was Likewise, when Niels Bendtsen, economic, social and community devel- long-term unemployed Downtown instrumental in achieving the unprec- owner of Inform furniture store, decided opment in the city. Eastside residents. edented Inner City Inclusiveness State- to expand, he chose to stay in Gastown. Because of the serious challenges The Vancouver Agreement supports ment in Vancouver’s successful bid Among the reasons these and other facing the Downtown Eastside, and a number of successful social enterprise for the 2010 Olympic and Paralympic business leaders have cited for their their effect on the economic and so- initiatives that are contributing to eco- Winter Games. Additional projects like commitment to the Downtown East- cial health of the city, revitalizing the nomic growth in the Downtown East- Woodward’s redevelopment, the ex- side are improvements to streetscapes neighbourhood is the Agreement’s first side. Cook Studio Café and United We panded Trade and Convention Centre and safety, supported by government focus. Bringing business back to the Can hire residents from local employ- and increasing housing developments, and coordinated by the Vancouver neighbourhood is a key objective. ment training programs and put a large demonstrate that the Downtown East- Agreement. With low property costs and geo- share of their profits into improving the side is poised for economic growth and The Vancouver Agreement dem- graphic location, the Downtown East- community. prosperity. onstrates how greater collaboration side is well-positioned for renewal. To Addressing public health and safety For more information, visit: www.vanco between governments, communities expand business and employment is a priority in helping the business en- uveragreement.ca. Public schools: generic solutions are not the answer

such as art, trades and business have more obvious and can be remedied is never enough money in the system, and help students find meaningful By Gl e n n Yo u n g been treated as secondary and are the relatively quickly. Problems in govern- and standards are only a method of work and an effective delivery system It is easy to criticize the public school first to be dropped under budget re- ance are less obvious, hidden by the measurement that does not guar- that maximizes the benefits to all. system, and even easier to assert that straint. However, only about 20 to 30 complexity of the system and political antee students are prepared for life Until this is done, generic solutions it just needs more money. But to find per cent of the student body contin- rhetoric. beyond graduation. There needs to such as increasing funding, setting effective solutions, we need to look at ues to university, creating a mismatch There is no shortage of solutions, be a clear and accountable system of new standards and twigging govern- the system as we look at any organiza- between what the students are taught from putting in more money, to set- governance, a curriculum designed ment policies will have little impact tion- an organization with a govern- and the job market they enter after ting new standards and testing. There to meet the needs of the community, in finding solutions. ance structure, a product or service graduation. So, as the demands of the and a delivery mechanism. workplace increase, many high school On governance: One of the major graduates enter the workforce without problems is that the public school sys- the practical skills they require. tem does not draw a clear line between On delivery: I believe this is the the payer and the user. This creates bright star in the system, the final multiple layers of responsibility and and primary interface between the accountability that are indistinct and system and the students. Teachers are often unclear. For example, while the still very committed to their students. government is the primary payer, an- The principals run the schools the best other organization - BC Public School they can and are generally very proud Employers Association (BCPSEA)- ne- of them. And lastly, the students are gotiates the collective agreements that engaged and are up to the challenges are managed by local school boards of a difficult curriculum. Many of the and passed on to the schools. Teach- problems we hear are over magnifica- ers work at their schools but are paid tions of isolated incidents. by the government under a contract Is there a problem with the system? negotiated between the teachers’ un- The answer is yes. Is it critical or termi- ion (BCTF) and the BCPSEA. Principals nal? I would say no. As reported by the are also paid by the government but progress board in 2002, with respect to report to the local district governed by education, “B.C. has a solid foundation a separately elected school board. to build on.” The delivery system can On product and services: The use some upgrading and fine-tuning, product/service the school system and there is a need to look at some delivers is the curriculum. The govern- alternate delivery mechanisms. The ment is theoretically responsible for curriculum needs more review and designing the curriculum to address change, notwithstanding the changes the needs of the community. The cur- introduced in the past few years. riculum over the past several decades Governance of the school system has been designed primarily for entry is the major problem. It is a slow and into university. Non-academic courses silent killer. Problems in delivery are

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Surf The Board at www.boardoftrade.com Sounding Board/September 2004 3 p u b l i s h e r Th e Va n c o u v e r Bo a r d o f Tr a d e Back to business: 10 ways e d i t o r -in-c h i e f Da r c y Re z a c , 604-641-1255 c o n t a c t u s @b o a r d o f t r a d e .c o m to get involved across The e d i t o r Ro d g e r Ba n i s t e r , 604-641-1271 r b a n i s t e r @b o a r d o f t r a d e .c o m Board m a n a g i n g e d i t o r Tr a c y Wo n g , 604-641-1222 t w o n g @b o a r d o f t r a d e .c o m d e s i g n & l a y o u t Je n n i f e r Bo g a r t , 604-641-1269 1. Rev up your network by attend- events, you let The Board and others d e s i g n @b o a r d o f t r a d e .c o m ing member receptions at some of Van- know that policy issues are important a dv e r t i s i n g representati v e s De b o r a h & Ga r y Fa c h , 604-876-2513 couver’s coolest venues. In the past year, to you. Policy topics on the agenda this Graeme Stamp, chairman g f a c h @t e l u s .n e t The Vancouver Board of Trade receptions have been held at SpaEthos, fall include crime, treaty negotiations, h o n o r a r y s e n i o r a dv i s o r , e a s t a s i a Wi l l i a m L.W. Ch o n g , 604-669-3312 Steamworks Brewing Company, Van- biotechnology, B.C. offshore oil and gas, Here at The Vancouver Board of Trade, couver Academy of Music, False Creek resort development and the future of BC Want more information about joining The Vancouver Board of Trade? fall is traditionally a time to shift focus Yacht Club, Yuk Yuks Comedy Club Hydro. Information about policy issues and Call 604-641-1260 or e-mail [email protected]. after a leisurely summer and get back and dozens of other great locations. events is available on The Board’s web site to business. It is also the time of year Networking Roundtables and speaker at www.boardoftrade.com. when our events calendar moves into events also offer excellent networking 5. Follow up on issues that con- high gear. This year is no exception. opportunities. cern you by getting involved in action In October, we’ve got Anthony 2. Join other community leaders campaigns to change public policy. Tel- von Mandl, proprietor of Mission Hill at the Greater Vancouver Leadership ephone, write or visit a public official Family Estate Winery, coming to talk Summit™ on November 19. Now in its on an issue of interest to you and make about how he realized his audacious fourth year, the summit brings together your views known. dream of building a landmark winery business and community leaders to ad- 6. Write a letter to the editor. Many in B.C. We also have a Policy Forum™ dress issues that affect us all. This year’s community leaders and politicians read The Sounding Board is the official publication of The Vancouver Board of Trade and is the major com- munication vehicle with members. The publication is sent automatically to all 4,700 Board members. on B.C.’s offshore oil and gas and the summit expands on the theme Business the editorial pages to assess public Additional copies are sent to approximately 7,000 businesses in downtown Vancouver. ISSN: 0381-5471. Hon. John Les, minister of Small Busi- is Good for People and centers around opinion. Writing to your newspaper is The views expressed by contributing writers are their own and do not necessarily reflect the policies or ness and Economic Development, making Vancouver the city we want it to an effective way to express your views positions of The Vancouver Board of Trade. addressing the issue of 2010 Olympic be. Topics include: regional government, on important issues. The Vancouver Board of Trade is Vancouver’s chamber of commerce. Since 1887, The Board has been an active proponent of business in Vancouver. The World Trade Centre Vancouver is the international division opportunities. skills and labour shortages, public/ 7. Sponsor a speaker event or Policy of The Vancouver Board of Trade and is affiliated with more than 300 WTCs worldwide. November is a month for tun- private health care, regional trans- Forum. Being visible in your commu-

o u r m i s s i o n s t a t e m e n t The Vancouver Board of Trade works in the enlightened interest of its members ing up your business machine, with portation, and the Safe Streets Act and nity and supporting the exchange of to promote, enhance and facilitate the development of the region as a Pacific centre for trade, commerce Afterburner Canada’s intensive amendments to the Trespass Act. Check information and ideas contributes to and travel. management training program, out the web site, www.leadershipsummit.ca a healthy community. It also helps all o u r b a s i c p r i n c i p l e s The Board believes that the market system is the only system that works effectively in Flawless Execution™: Team-Build- for more information. levels of government to see which issues the allocation of scarce economic resources for efficient and stable economic growth and job creation. The Board recognizes the imperfections of the market system and supports the need for publicly provided services ing to Achieve Peak Performance. 3. Inspire to lead by becoming a their constituents care about. such as social services, health services and public education. The Board supports the philosophy of less Also in November is William Taylor, mentor in the Leaders of Tomorrow 8. Invite others to get on board. Like government involvement in the business sector and believes that governments should not do what can be founding editor of the magazine Fast program, which connects post-second- any organization, The Board’s strength done in whole or in part by the private sector. Company talking about Mavericks at ary students from all disciplines with is in the number and diversity of its Publications Mail AGREEMENT No. 40011551 RETURN UNDELIVERABLE CANADIAN ADDRESSES TO Work and the new business agenda. members of Vancouver’s business com- membership. When you attend an event, the vancouver board of trade/world trade centre vancouver If you’re new to The Board or not quite munity. Visit www.leadersoftomorrow.com make a point to invite a friend, client or Suite 400, 999 Canada Place Vancouver BC V6C 3E1 sure how to make the most of your for details. colleague to accompany you. e-mail: [email protected] membership, not to worry, here are 10 4. Come to a Policy Forum and learn 9. Don’t try to get involved in every executive committee ways you can get involved and make a more about critical issues that affect your c h a i r m a n & c h i e f e l e c t e d o f f i c e r Graeme A.G. Stamp, Executive Vice-President difference: business and community. By attending Fairmont Developments Ltd. Ch a i r Co n t i n u e d o n Pa g e 5

s e n i o r v i c e -c h a i r Dan Muzyka, Dean, Sauder School of Business University of British Columbia

v i c e -c h a i r Frank Borowicz, QC, Senior Partner Davis & Company

v i c e -c h a i r Janette Pantry, Partner Borden Ladner Gervais LLP

s e c r e t a r y -t r e a s u r e r Grayden R. Hayward, President & CEO Carrera Property Group

i m m e d i a t e p a s t -c h a i r Jeff Dowle, Executive Vice-President HSBC Bank Canada m a n a g i n g d i r e c t o r Darcy Rezac, CD, The Vancouver Board of Trade Rapid Transit Plan should board of directors not come unraveled c h r i s c a r t y TELUS Corporation b o b e l t o n BC Hydro g r a n t g i s e l Sierra Systems Group butus alignment would be better than transit is a regional challenge. It’s a key t e r e n c e h u i Concord Pacific Developments Ltd. Cambie Street because of the pre-exist- part of our north-south transportation b o b l a u r i e CB Richard Ellis Limited c a r o l l e e Linacare Laboratories ing rail transportation corridor along network, which we use to access the h e n r y l e e Tom Lee Music Arbutus. This argument does not U.S. market. w e n d y l i s o g a r -c o c c h i a Absolute Spa Group take into account the fact that there There isn’t room for any more Dave Park, assistant managing director g r a h a m m a c l a c h l a n RBC Royal Bank are no major centres of employment north-south highways, so we need r i c h a r d m a h l e r Partnerships BC and chief economist along that route, that it would take north-south transit improvements j i m m a t k i n , q c Law Society of BC The Vancouver Board of Trade significantly longer to travel, and that to free up road space for commercial m a u r e e n m c k i n n o n Consultant d a v e l. m o w a t Vancouver City Saving Credit Union The Richmond - Airport - Vancouver light rail will not have the capacity to purposes, or we’ll suffer economically j o h n w. nightingale Vancouver Aquarium Marine Science Centre (RAV) rapid transit project and the meet long-term needs. as a region. This is important not just s u e p a i s h Fasken Martineau DuMoulin LLP Northeast Sector rapid transit line The question of the route for RAV for Richmond and Vancouver, but also v i c p o l e s c h u k British Columbia Lottery Corporation must proceed. It is vital that these key has been studied over and over again, for Delta, the North Shore and other w y n n e p o w e l l London Drugs Limited pieces of transportation infrastructure with the same conclusion: a Cambie communities that rely on north-south d o n r i x MDS Metro Laboratory Services l o r n e s e g a l Kingswood Capital Corporation proceed to help Greater Vancouver Street alignment is preferable. The movement of goods and people. d e n n i s l. s k u l s k y Pacific Newspaper Group Inc. cope with growing traffic congestion route is shorter, would serve a number Greater Vancouver is a great urban b e v v o i c e Scotiabank and to meet the needs of the one million of dense employment or other destina- area, and one that will continue to grow. b i l l w e y m a r k BCR Marine people projected to join the population tion nodes, and would attract a higher To keep our quality of life intact, we r o b w h i t t l e DDB Canada over the next 30 years. volume of passengers. must provide efficient transportation f r e d w i t h e r s Ernst & Young Greater Vancouver committed ma- Some suggest that a light rail sys- capacity for residents and visitors to g l e n n y o u n g IMI International Millworks Industries Inc. s u s a n y u r k o v i c h Consultant jor population growth in the Northeast, tem at grade would be preferable to a move about the region. High capacity in line with a matching commitment to system with grade separation. In order rapid transit is required. The proposed standing committee chairs provide transportation infrastructure to to accommodate growth in the volume RAV and Northeast Sector rapid transit c o m m u n i c a t i o n s Evi Mustel, Mustel Group Ltd. serve that population. The Northeast of passengers during the decades the lines will meet these requirements. It c o m m u n i t y a f f a i r s Bernie Magnan, Bernard Magnan & Associates Ltd. rapid transit line is a key component system will be in operation, the RAV is time to stop revisiting old decisions m e m b e r s h i p Peter Jeffrey, Consultant of that infrastructure. line must be grade separated from and move ahead energetically with s m a l l b u s i n e s s c o u n c i l Yvonne De Valone, Downtown U-Lok Storage With respect to the RAV line, some motor vehicle traffic. this key part of our transportation argue that a light rail line along an Ar- The need for north-south rapid infrastructure.

4 Sounding Board/September 2004 The Vancouver Board of Trade/The Spirit of EnterpriseTM Photo: E-mailed to Jennifer (portrait and logo) Caption: Andrew d’Eça of AngusOne believes enthusiasm and passion are the keys to success.

“I wouldn’t be where I am without my family” Andrew d’Eça, General Manager, AngusOne Professional Recruitment By Millie Strom

Member Snapshot. 15 Facts about Andrew d’Eça and learning services such as the Managers’ Tool- their help and involvement in solving the conflict. box™ program. Hobbies: One of my hobbies is my kids - hanging Volunteer contributions: I sit on five Board of Trade out with them is pretty important. I wouldn’t be committees including membership and communi- where I am without my family. So, kids, golf, base- cations. We meet before work at 7:30 a.m. ball, reading and learning. Favourite Board event: Distinguished Speaker Passions: My passion is people. I love people and I luncheons. love learning from people. Recent business book: Straight from the Gut by Jack Preparation for 2010: It’s very early… We are plant- Welch, General Electric’s famous leader. ing the seeds, networking, communicating with the First job: I worked in the manufacturing facility, industries that will benefit from the 2010 Olympics. assembling and testing at Xerox Canada. We’re letting them know we’re here for them as their Business beginnings: I fell into it after working business challenges arise, for project people, tem- in hazardous waste management at Laidlaw Inc. porary people, permanent or executive people. We After several mergers, we were acquired. During can deliver. We are also growing and strengthening out-placement, I discovered employment agen- our light industrial division. cies - I had used them for secretaries, etc. Three Favourite Winter Olympic sport: Hockey, skating The Board’s literary critic agencies came back and said, would you consider a and the bobsled. It’s fast. career? I studied the industry and discovered it was For more information contact Angus One Profes- in residence an excellent industry. I chose one in 1997, a national sional Recruitment/templine at 604-682-8367 or With the launch of the new Management employment agency, and stayed two years before visit www.angusone.com. Library at Boardstore.com, The Board has Andrew d’Eça, General Manager moving to Angus One Professional Recruitment. enlisted the literary expertise of Dr. Owen An- Angus One Professional Recruitment Biggest business challenge: Taking a business that Ch a i r Co n t i n u e d Fr o m Pa g e 4 derson to review select titles. Dr. Anderson is By Mi l l i e St r o m was struggling and turning it around, implement- an international management consultant and ing new ideas, strategies, methodologies - a new aspect of The Board. There is only so much that author with a Ph.D. from the University of Al- Family and community involvement are key factors structure completely, and not only growing its rev- one person can do. By picking one or two areas berta. Currently, he is visiting faculty at Simon in Andrew d’Eça’s professional life. d’Eça is general enue, but making it a profitable, well-respected and of interest, you’ll be able to be more focused and Fraser University and is on the 2004 Teaching manager of Angus One Professional Recruitment, energized firm. productive while using up less of your valuable Honour Roll in the Faculty of Business Admin- a B.C. owned company founded in 1986. Angus One Best Positive Networking tip: Don’t be afraid to time and energy. istration. He has served as an advisor to the has 18 employees with three divisions: Angus One, introduce yourself to somebody, you don’t have to 10. Talk is cheap, but it makes a world of Premier of Alberta and to Federal Cabinet for permanent placements; templine, for tempo- sell them anything. It’s important to take the time difference in how programs and services are deliv- Ministers in Ottawa, and the former director rary staffing; and Angus One Executive Search, for to learn about others. ered to our members. Page 39 of your Membership recently received the Chairman’s Award from the director level and above. Interpersonal communication strengths: I’m very Roster & Purchasers’ Guide lists contact information The Vancouver Board of Trade. Dr. Anderson’s Years as member of The Vancouver Board of persuasive, passionate and enthusiastic. for specific departments at The Board or you can book reviews will be posted in Sounding Board Trade: Six. Tip to resolve conflict: There are two sides to every send your comments and suggestions via email at and online at Boardstore.com. Reasons for joining The Board: Distinguished story. Listen and respond with empathy and always any time to [email protected]. Visit www.boardstore.com for more infor- Speakers™ program, networking opportunities maintain the self-esteem of both parties. Ask for I look forward to hearing from you. mation.

Friday, November 19, 2004

Like great cities around the PREPARING TO world, Vancouver is a work in progress and the annual Great- WELCOME THE WORLD er Vancouver Leadership Sum- mit is an opportunity to high- Breakfast Keynote: light some of the most Premier Gordon Campbell compelling issues facing our Province of British Columbia future. Luncheon Keynote: To Be Announced Each fall, community leaders join expert panellists and spe- Event #050713 cial speakers for a day-long Summit that tackles timely Panel topics include: topics aimed at making our REGIONAL GOVERNANCE OR REGIONAL CHAOS: city and region an even greater Putting regional decisions ahead of local politics. place to live, work and invest. With Vancouver preparing to PRIVATE VS. PUBLIC HEALTHCARE: Is private welcome the world in 2010, healthcare the cure for what's ailing the public each Leadership Summit chal- system? lenges us to go the distance. THE MOTHER OF ALL TRAFFIC JAMS: Where's the transportation leadership, investment This year's Summit focuses on and decisions to prevent regional gridlock? regional governance, private SAFE STREETS: The community's case against crime. and public healthcare, trans- portation, safer streets, and the HELP WANTED: The impact of a skills and labour skills and labour shortages shortage on Vancouver's future success. challenging our future success. Gold Sponsor:

For more details visit www.leadershipsummit.ca

Surf The Board at www.boardoftrade.com Sounding Board/September 2004 5 Gray-Grant and Andy Yu, have joined its business-operating model from a versity access for Okanagan students,” the Vancouver based law firm. Gray- primarily corporately-owned model said UBC President Martha Piper. Bettina Charpentier is an incorpo- Grant will be responsible for the firm’s to a two-fold corporately-owned and rated partner in the International Tax overall marketing strategy, planning, franchise model. On June 14, Chalk Media, TELUS and Services practice at Pricewaterhouse- budgeting and implementation, in- the BC Children’s Hospital unveiled a Coopers (PwC), specializing in cross- cluding communication, corporate The Alumni Association of Simon Fra- wireless Internet Café for kids in the border reorganizations, acquisitions, image and business development. Yu ser University is pleased to announce child life department. This special Charpentier Cinnamond divestitures and international financing will be responsible for managing the its newly elected executive for 2004-05. initiative provides young patients with transactions, primarily for clients in the firm’s financial resources. Glenn Young (MBA ‘94), president of a means to interact with the outside mining and energy sectors. Ms. Char- IMI International Millwork Indus- world, keep up with their schoolwork pentier joined PwC in 1987 and earned Steve Halliday, senior vice president, tries, will serve as president of the and forget about their injury or illness her Chartered Accountant designation PPHR America Inc. and general man- association. Vice-president-elect is for a time. in 1990. She has made presentations ager, Pan Pacific Vancouver, is pleased Charles Mah (BA ‘00), of Pinton, For- on international tax issues for the to announce the appointment of Kevin rest & Madden International. Karl Twenty-two of B.C.’s leading businesses Canadian Tax Foundation and the In- Oake as director of sales, effective June Dopf (BA ‘91) of Prospera Credit Un- and organizations saved more than 107 stitute of Chartered Accountants of BC. 14. Kevin is a hospitality veteran of 18 ion, has been elected treasurer. gigawatt hours of electricity this past years, who joins Pan Pacific Vancouver year through BC Hydro’s Power Smart Hood Haslett Michael Cinnamond is an incorporated following 11 years with the Fairmont A CIBC Small Business report pre- energy efficiency projects. Fifteen partner in the Mining Industry practice Hotels and Resorts. dicts 100,000 small business startups Power Smart Partners are being cited at PricewaterhouseCoopers (PwC). He will be created in the next five years. for their energy savings achievements, provides audit and assurance services Jody Henderson joins the Zajac British Columbia and Alberta lead such as British Columbia Institute of to producing mining companies and Foundation as their administrative the country in the growth, and the Technology, Canada Place Corpora- exploration companies registered on director, specializing in grants and fastest-growing segment of startup tion and Creo Inc. Additionally, seven Canadian and US stock exchanges. Mr. fundraising. Previously, she was the market is the 55 and over age group. trade allies are being recognized for Cinnamond has supported transactions director of business development at The newly self-employed also tend to their contributions to the success of such as prospectus filings, new listings, Navigant for six years. be more educated, with one in four en- the Power Smart initiative, including Pohl Tsatsoulis acquisitions and reverse takeovers. He trepreneurs having university degrees, Ace Hardware, Brite-Lite Lighting Inc. joined PwC Scotland 1992 and trans- Maestro Bramwell Tovey and the double the 1990 rate. and Home Hardware Stores Ltd. ferred to the Vancouver office in 1997. Vancouver Symphony Orchestra are He is currently Treasurer of the Cana- proud to announce the appointment Four prestigious humanitarian awards dian Institute of Mining, Vancouver of internationally renowned violinist were presented at the 3rd Annual Pow- Branch. Mark Fewer as VSO Concertmaster, ef- er of Humanity Awards dinner, held at fective September 2004. Mark Fewer is the Fairmont Waterfront Hotel. Three October 12-13 - Delivering Results Stuart Hood has been appointed an as- one of the most distinguished of the local Power of Humanity Awards were Through Effective Management Per- sociate of Keen Engineering. A LEED crop of brilliant young violinists Cana- presented, in addition to an Honourary formance. Dr. Daniel Skarlicki dis- accredited professional, he specializes da has produced in the last decade. His Power of Humanity Award, recognizing cusses how to design and implement Gray-Grant Yu in the design of high technology mis- exceptional leadership and extraordi- all those involved with the B.C. fire re- a successful management system by sion critical facilities and previously nary artistry make his appointment sponse of 2003. Frances Clark, a strong focusing on maximizing staff contri- worked for an international consulting one of the most exciting events in the community leader, businesswoman, bution to organizational goals. get noticed engineering firm where he was respon- orchestra’s history. advocate and volunteer was the winner with guaranteed listings sible for the design of high technology in the Individual category. Headlines October 21-22 - Attracting, Retaining facilities in Europe/Asia. Theatre, which creates reality-based, and Developing People. Dr. Nancy For more information, e-mail: interactive productions, received the Langton and Dr. Sandra Robinson [email protected]. The British Columbia & Yukon Hotels’ Community Group award. Corporate discuss how managers and human Association welcomes Ashley Haslett Three B.C. non-profit groups have been nominee VanCity Credit Union was resource professionals in the public as communications manager who will short listed by VanCity Credit Union for the recipient in the third category. and private sector can increase their be responsible for media relations as its annual $1-million award, the larg- understanding of issues that affect an well as communicating matters of est corporate gift of its kind in Canada. The UBC Board of Governors has just organization’s ability to attract, retain policy to hoteliers, industry partners Finalists for this year’s award are PLEA added 900 new student spaces to the and develop talented employees. and government. Out-going commu- (Pacific Legal Education Associa- construction plans for UBC Okanagan, These seminars are part of the Certifi- Congratulations to the following nications manager Janet Morris-Reade tion), the Phoenix Drug and Alcohol opening in September 2005. “The plan cate in Human Resource Management corporate members who have will expand her communications con- Recovery and Education Society and is an important first step in our com- offered by the Sauder School of Busi- reached milestone anniversaries sulting practice in Prince George. the Queen Alexandra Foundation for mitment to significantly increase uni- ness, UBC. For information registration, with The Board: Children and its partner, the Organiza- visit www.sauder.ubc.ca/exec_ed. The Hong Kong-Canada Business tions Regionally Collaborating for Ac- 15 years Association, Vancouver Section, is tion Society (ORCA). The winner will be Lufthansa German Airlines pleased to announce that David Pohl announced in November. Events has been elected president of the 10 years association. David is RBC Financial Classic ROCK 101 and BC Rehab’s September 27 - Quilchena Golf & October 16, at St. Augustine’s Church, Connection Technology Group Group’s sales & market manager, B.C. ‘Take it to the Water’ campaign for Country Club presents a women’s- and October 17, at West Vancouver Inc. commercial market, and was formerly Vancouver Park Board raised funds only tournament with a pro on each United Church - Pacific Baroque BC Principals’ & Vice Principals’ the association’s treasurer. He has also to join Stanley Park’s first accessible team. This is a great opportunity to Orchestra explores the music of Association held the position of annual dinner interpretive trail with Vancouver’s network, learn from a pro and raise 18th Century France, a time when UBC - Commerce Career Centre committee co-chair and has headed sea wall. Now, because of the gener- funds for BC Children’s Hospital. the French opera-ballet was at its BYA Associates two very successful fundraising an- ous support by Classic Rock 101, all For more information contact: Jill peak, but Italian influence was grow- Norske Skog Canada Limited nual dinners. people with physical disabilities can Buchanan 604-668-1368 or email ing strong. The program includes a McCarthy Tetrault join able-bodied people for complete [email protected]. violin concerto by Leclair with Marc Koffman Kalef The Art Institute of Vancouver is enjoyment of Vancouver’s favourite Destrube. For tickets and informa- Pope & Talbot Ltd. pleased to announce Bill Tsatsoulis city park. October 9 - Vancouver Chamber tion, call 604-215-0406 or email Golder Associates as its new regional vice-president & Choir and the Consulate of Mexico [email protected]. 5 years president. “I am excited to be back in Lynn Hsu, CEO of Vancouver-based are celebrating 60 years of Mexican- GPC International Canada and cannot think of a better Macdonald Realtors, announced Canadian diplomatic relations with John Ross Insurance Service Ltd. place to be than here in B.C. helping today that the company will be a performance at the Chan Centre Radian Communication Services students realize their true potential, embarking on the largest Western for Performing Arts of music from Corporation taking their passions and turning Canadian franchise campaign by a both countries. Special guest artist is The Fairmont Vancouver Airport them into employable skills” says full-service B.C. real estate company. Mexican harpist Angel Padilla Crespo. Suite Dreams Furniture Tsatsoulis. Effective July 28, Macdonald Realtors For tickets and information, call 604- Brenthurst Development Inc. commenced a large-scale franchise 738-7832 or email info@vancouverch D.G. MacLachlan, Limited Alexander, Holburn, Beaudin & Lang offering in the Western Canadian amberchoir.com. Marc Destrube is pleased to announce that Heather marketplace, and effectively shifting

6 Sounding Board/September 2004 The Vancouver Board of Trade/The Spirit of EnterpriseTM World Trade Centre

Security and accelerated traffic A visit to Putra World Trade Centre, Kuala among concerns at U.S./Canada Lumpur, Malaysia border security luncheon of Vancouver WTC, are entitled to By Wi l l i a m Ch o n g rected to different lanes, thereby expe- discounted room rates at three partici- By Te s s a Ma c Ki n n o n diting the border-crossing process. Continuing my tour of World Trade Cen- pating hotels nearby. Members of The On August 13, The Vancouver Board of Wong described current programs tre Clubs in East and Southeast Asia, this Vancouver Board of Trade are automati- Trade hosted a luncheon for the staff in place to aid border crossing between month I will visit Kuala Lumpur (KL), the cally members of the Vancouver WTC, delegation of the United States Congress Canada and the U.S., including Nexus capital of Malaysia, where Putra World and are therefore entitled to enjoy the and Senate, presented with the U.S. Con- (land), CANPASS (air), and INSPASS Trade Centre (PWTC) operates its WTC benefits provided by the reciprocating sulate General, to discuss border secu- (land). He noted that there are several Club. Although KL is still the business protocol, not only at PWTC, but also at rity between the U.S. and Canada. The issues that need to be addressed in centre of this prosperous country of 23 the nearly 300 other World Trade Centres event was sponsored by the Vancouver these different systems, including: million, its administrative functions are throughout the world. International Airport Authority and dealing with different modes of trans- being moved, ministry by ministry, to a The PWTC’s exhibition space has a the Fairmont Waterfront Hotel. portation, different fee structures in new town known as Putrajaya. It is con- total area of approximately 263,000 sq. Graeme Stamp, chairman and place for each system, transportation nected to KL Central by a super high- ft. consisting of two built-up levels, an Consul-General Yaacob (L) is presented chief elected officer of The Vancouver security and managing relationships way, as well as by a high-speed express annex to be used as an exhibition hall with a limited edition book. Board of Trade, welcomed the visitors with other organizations that moni- train — about a 20-minute ride. Kuala and another column-free hall. The up to to 3,000 people. The 17 meeting from the United States. “Being good tor travelers. Lumpur International Airport (KLIA) space is designed for multi-purpose rooms can each accommodate 10 to 250, neighbours, we sometimes have our However, Wong explained the is another 10-minute ride on the same usage, incorporating state-of-the-art depending on the nature of the event. differences,” said Stamp. “But, when many benefits that come with the express train. exhibition facilities and sophisticated Simultaneous interpretation system for you step back and take a good look at various programs, such as being able Situated on nearly five hectares (11.3 security systems. up to six languages is provided. our ongoing day-to-day relationship, to deal more easily with the influx of acres) of land, with a total built-up area The PWTC is comprised of a plenary Chief exports from Malaysia are we’re the envy of the rest of the world.” visitors expected for the 2010 Olympics of more than 1,250,000 sq. ft. the WTC hall, a conference hall, a ballroom and manufactured goods, palm oil, rubber He commented on the lucrative trade and Paralympic Games. The programs Club provides meeting rooms, tempo- 17 meeting rooms. It can accommodate and tin. Malaysia’s national day falls on relationship that exists between the are voluntary and offer expedited se- rary offices for members, secretarial about 6,500 persons at any one time. August 31. To celebrate the occasion, two countries, and the large amount curity and processing in exchange for services, trade and library facilities and The plenary hall, known as Dewan Consul-General Mat Dris Haji Yaacob of tourism that goes back and forth. additional information, improved ef- a restaurant for dining and entertaining. Merdeka (Hall of Independence) is a of Vancouver hosted a reception for local John Ward, from the Department ficiencies for inspections and a more Visiting members, including members three-tier hall that can accommodate dignitaries and friends. of Homeland Security, U.S. Immigra- streamlined process for travelers. tion and Customs Enforcement, in- Frank S. Borowicz, vice-chair of troduced Solomon Wong as the guest The Board and chair, Canada-United speaker for the afternoon. Wong is the States Relations Committee, closed the director of security and planning at luncheon by thanking Wong for speak- InterVistas Consulting. He discussed ing, and also thanked the delegation the concept of “Traffic Streaming,” from the United States: “I hope you which would create a variety of dif- have felt that even though you are ferent lanes for various categories of not at home, that you are at your best travelers crossing the border; regular friend’s house,” he said, and stressed cars and trucks would have their re- that Canada and the U.S. share the spective lanes, while pre-cleared and responsibility to protect the common known low-risk vehicles would be di- border we share.

Surf The Board at www.boardoftrade.com Sounding Board/September 2004 7 ®

Children’s choir returns to Vancouver with Africa’s Heartbeat

Children’s smiling faces and lively African For two decades, the primary goal of the rhythms will light up the Orpheum Theatre on choir has been to raise awareness of the needs the evening of September 25 as the Grammy- of destitute and orphaned children and to raise nominated African Children’s Choir returns to funds for the continued development of Music for Vancouver to celebrate their 20th anniversary Life’s many projects in Ghana, Nigeria, Southern tour. The performance, titled Africa’s Heartbeat, Sudan, Uganda, Kenya, Rwanda and South Africa. combines traditional African music, dancing Money raised by the choir has helped establish and storytelling performed by the children’s and support literacy schools and primary board- choir with full orchestral accompaniment from ing schools. the Vancouver Opera Orchestra. The concert will “Thanks to our young choir ambassadors and be conducted by acclaimed Belgium conductor the generous support from Friends of the Choir Dirk Brossé, who recently featured the choir with sponsors, we’ve been able to establish numerous the Belgium National Orchestra. schools throughout Africa and have succeeded in The choir, which is part of the Music for Life providing an education to more than 6,000 chil- program, was formed in 1984 by Ray Barnett, a dren who otherwise would have gone without,” Vancouver resident and ordained minister, who says Barnett in the organization’s most recent had the idea of taking a group of African children newsletter. to perform in the West after working among Ugan- “The choir is composed of African children da’s persecuted Christians on human rights issues ages seven through 11 years, many of whom have The Grammy-nominated African Children’s Choir is composed of children aged seven through 11 years. during Idi Amin’s reign of terror. lost one or both parents through the devastation The choir’s first international performance of war, famine and disease,” says Tom Haiback. Uganda’s civil war. After his year performing with says Barnett. “To help us assess the destitute situa- took place in Vancouver in September of 1984. “They represent all the children of a continent and the choir, Kalyesbula returned to Uganda to pursue tion, we were able to call on Robert Kalyesubula, a The children stole the hearts of everyone and the demonstrate the potential of African children to his education under the guidance and financial member of our second choir who is now a medical choir was able to raise enough money to open the become strong leaders for a better future in their support of Music for Life. In 1999, Kalyesbula doctor working to help combat AIDS in Uganda. Makerere Children’s Home in Uganda. Since then, land.” graduated from medical school. Robert serves as a powerful example of the full- the children have performed on CBS This Morning, Many former choir members have gone on to “The choir is using its current tour to shine circle vision that drives our organization.” Good Morning America, The Today Show, Focus on obtain university degrees and work as profession- the spotlight on more than 2,700 children living in For more information about the choir, visit, www.af- the Family and at the Dove Awards. The choir was als and leaders in Africa. Robert Kalyesbula was the Nkomazi region of South Africa who have lost ricanchildrenschoir.com. For tickets to the Septem- also nominated for a Grammy in 1993 in the “Best accepted into the choir as a nine-year-old orphan one or both parents to AIDS or other diseases and ber 25 concert, call Ticketmaster at 604-280-4444 Gospel Choir” category. whose parents were killed in a village raid during are now fighting a daily battle against starvation,” or visit www.ticketmaster.com.

8 Sounding Board/September 2004 The Vancouver Board of Trade/The Spirit of EnterpriseTM ®

Massive Change expected at Vancouver Art Gallery ® Spirit of Vancouver This October, the Vancouver Art Gal- ally unlimited capabilities and result- tion is divided into key areas of human welcomes vice-chair Peter Legge lery presents the world premiere of ing ethical dilemmas of design in the activity that constitute the future of glo- Massive Change: The Future of Global contemporary world. bal design—urbanization, information, Design, a groundbreaking exhibi- “Design is one of the most power- the image, movement, manufacturing, By Ta s h o n Zi a r a tion that investigates the capacity, ful forces at work today,” said designer energy, materials, markets, the military, power and promise of design. Massive Bruce Mau, who is known for his wealth and politics and even life itself. They say two heads are better than Change takes a radical look at how unique, interdisciplinary approach “Unlike traditional design exhibi- one…how about two “Spirit-ual” rapidly evolving technologies have and acclaimed manifestos Life Style and tions that focus on objects and aesthet- leaders? At The Vancouver Board of created the potential for design to af- – in collaboration with Rem Koolhaas ics Massive Change reflects the scope Trade’s Annual General Meeting in fect change on a global scale and how – S,M,L,XL. “Design is no longer simply and dynamism of its subject matter,” June, Graeme Stamp, took over as this has placed us at the beginning of a a mechanism for adapting to the world said Bruce Grenville, Senior Curator at chair of both The Board and Spirit new, unprecedented period of human in which we live, but is profoundly af- the Vancouver Art Gallery. “Design is of Vancouver (SOV) and welcomed possibility. fecting change on a global scale.” an art form that is unique in its direct Peter Legge to the newly created Organized by the Gallery in collabo- Massive Change translates the ideas relationship to solving significant social position of vice-chair of SOV. Legge, ration with Bruce Mau Design and the communicated in Bruce Mau’s com- issues.” who is a well-known motivational Institute without Boundaries, this pelling new design manifesto into a In conjunction with the exhibition, speaker and owner of Canadawide international touring exhibition will provocative, accessible and immersive the Gallery will host “Massive Change Magazines & Communications Ltd., be on view in Vancouver October 2, experience. The exhibition employs Visionaries” featuring innovative think- is a past chair of The Board and also through January 3. objects, sound, video, still photography, ers in conversation with Bruce Mau and a governor. “Massive Change invites us to con- computer and satellite images, interac- award-winning journalist Charlie Rose “Peter has been a fabulous am- sider the dramatic impact of design on tive technology and three-dimensional on October 16. bassador for SOV and we decided the world around us and the monu- constructs over two floors of the Gallery The exhibition reveals Bruce Mau’s that we better act fast before the mental way that it is changing the way to explore the impact of global design. visionary artistry; the physical experi- government offered him an exotic Legge hopes to take Spirit of Vancouver we live,” said Kathleen Bartels, director Massive Change brings to light ex- ence will immerse visitors in a series of foreign assignment,” said Stamp of to new heights. of the Vancouver Art Gallery. traordinary breakthroughs and discov- powerful, poetic encounters to reveal the appointment. Posing the question “Now that we eries that have transformed our world, Massive Change at work in our world. When asked about his vision for statement. However, now that I’ve had can do anything what will we do?” as well as those on the horizon that Visit www.vanartgallery.bc.ca or call the future of SOV, Legge had this to the opportunity to attend several SOV Massive Change investigates the virtu- promise profound change. The exhibi- 604-662-4719 for more information. say, “I would like to see SOV promote events as chair, meet our partners and and celebrate every special event in see all the ways in which SOV contrib- this great city, from the Polar Bear utes to the community, I believe the swim on New Year’s day through the true Spirit of Vancouver is to inspire summer festival season, to the carol and challenge all of us to dream; to ships that light up our shores in De- imagine a vibrant, diverse and sup- cember and every single sports, arts, portive community where we would business, cultural or neighbourhood want to live and then to work together celebration in between.” to make that community come alive. “People often ask me, ‘What is It is the realization that it takes many Spirit of Vancouver?’” says Stamp. hands and many perspectives to build “And I have to admit that in the first a strong, healthy community. month or two of being chair, I had Visit www.spiritofvancouver.com for difficulty distilling it down to a single more information.

LET THE GAMES BEGIN: Progress Report on Preparations

Join John Furlong, chief executive officer, Vancouver 2010 Organizing Committee (VANOC), as he brings back lessons learned from Athens 2004, and outlines plans leading up to 2010.

By Games time, a strong team of staff and volunteers will be in place to host more than 5,000 athletes and officials from more than 80 countries who will travel to B.C. to celebrate the spirit of the Olympic movement. John Furlong Chief Executive Officer Vancouver 2010 Organizing Committee (VANOC)

Thursday, October 14, 2004 Registration: 11:45 a.m. Lunch & Program: 12:15 – 2:00 p.m. Event #050618

Luncheon sponsored by:

Multimedia Sponsor Focus Audio Visual Services Ltd.

Surf The Board at www.boardoftrade.com Sounding Board/September 2004 9 FEATURE - Event Management Event Management

Kamloops property introduces adventure-based teambuilding

“The two-day Challenge Ropes views. They can accommodate groups By Ta s h o n Zi a r a course program includes one day of up to 200 with full catering service and The South Thompson Inn Guest facilitated meetings and team building an on-site dining room. Ranch & Conference Centre (STIGR), exercises and a second day on the actual For guests from the Lower Main- located 15 miles east of Kamloops, B.C. ropes course where participants must land, Kamloops is a scenic four-hour is expanding its facilities to include a work together to reach a common goal,” drive from Vancouver. The city is also Challenge Ropes Course in partner- says STIGR’s general manager, Steven served by regional and national air ship with Pacific Adventure Learn- Watters. “The program develops skills carriers. ing, a Vancouver-based company that in areas such as communication, trust, For more information, visit www.stigr.com develops adventure-based experiential problem solving, support and recogni- or call 1-800-797-7713. The South Thomspon Inn Guest Ranch is perfect for corporate retreats. learning programs. tion, leadership and teambuilding.” The Challenge Ropes course is the Watters says he is proud to partner latest in a series of enhancements at with Pacific Adventure Learning to pro- A menu to Relish STIGR that include an enlarged confer- vide a new level of corporate teambuild- ence centre, the addition of high speed ing in Kamloops and notes that STIGR’s Relish: The Restaurant and Lounge, Ron Pope first met in 1992 working at simple and unique twists. The result wireless Internet and expanded patio 55-acre Kentucky-inspired guest ranch officially opened for business on Au- earls restaurant in Langley. Over twelve is an innovative and flavourful menu and barbecue areas. is becoming a popular destination for gust 7. Located at the corner of Nelson years, their respective careers took them that offers five-star choices, at reason- “The Challenge Ropes course is a groups who want to combine training and Howe in downtown Vancouver, the through different restaurants and vari- able prices. great compliment to our many team with outdoor recreation in a more in- restaurant is the culmination of the ex- ous leadership positions, where they Relish also offers an extensive wine building and communication programs timate resort setting. The inn, which perience and hard work of five friends had a chance to note what they liked list put together by resident wine fanatic and it can be tailored to the needs of our is nestled on the banks of the South who decided to take everything they about the restaurants and what they Jason Sohor. The range of choices offers corporate retreat, meeting and associa- Thompson River next to the champi- had seen that was successful in the thought customers appreciated. something for everyone, from wines for tion guests,” says director of sales Carla onship Rivershore Golf Links course, restaurant industry and combine it Taking a chance, the five partners, people who enjoy a glass with meals, Carlson. “So not only is it a great out- is a boutique style property featuring into one location. and a few investors, began what would to wines aimed at pleasing the most door activity, but it also delivers lasting 55 individually designed guest rooms Partners Leigh Angman, Todd be a two-month period of extremely long discerning connoisseur. learning value for all participants.” with beautiful river and mountain Angman, Matt Landin, Ben Letts and days shaping their vision of what they Relish is divided into two sections. wanted to delivery to their customers. The lounge features three televisions, The result is Relish, and so far the including a 60-inch big screen to fea- response has been excellent. Before ture major sports events (go Canucks!). the Saturday opening, there were four At night, it becomes a funky place where promotional nights when hospitality friends can come to unwind. The res- industry members, friends and family, taurant also has connections with The people that lived nearby and members Vancouver Board of Trade. As a student of the media were invited in for free in the Leaders of Tomorrow™ Pro- samples of Relish’s offerings, all to rave gram, partner Matt Landin sat on the reviews. Small Business Council. The partner- Pope, who was previously head ship team of Relish intends to remain of product development for earls active in The Board, as they see it as restaurants, created the menu, which an invaluable commitment to helping has straightforward offerings like attain and strengthen their foothold in hamburgers and pasta and ribs with Vancouver’s business community.

10 Sounding Board/September 2004 The Vancouver Board of Trade/The Spirit of EnterpriseTM Event Management

Wosk Centre More than just a sweet venue offers unique sugarandsugar — the art gallery/ cocktail bars, upper and lower level Dialogue Maker’s private and corporate event space cocktail lounges, an interior balcony that brought the “art of celebration” to overlooking the main exhibition gallery series Vancouver — is celebrating its first year and dance floor, a private sun-room, anniversary­. The Sugar brothers, Jason an outdoor patio and a fully-equipped y a s h o n i a r a B T Z and Damon, introduced their new con- commercial kitchen. Fully-licensed Since the Morris J. Wosk Centre for Dia- cept in art, leisure and entertainment — with a capacity of approximately logue opened in 2000 as part of Simon facilities a little over a year ago and it is 300 — sugarandsugar is the definitive Fraser University’s downtown campus, a hit with the corporate, film, wedding locale for the quintessential host. the facility has gained a reputation as and private markets. “It’s been a fantastic year for us,” one of Vancouver’s premier conference An Über-venue with extraordinary Jason Sugar says. “Word of mouth has facilities, with state-of-the-art technol- possibilities of transformation, suga- it that our place is the hippest, most ogy and meeting spaces specifically randsugar has been attracting event innovative place to create events. And designed to promote positive dialogue. planners and partygoers from both we’re actually much more than a cool The Centre is also engaged in dialogue the corporate and private sectors. From venue — we are in the business of education. corporate launches for products such creating and hosting events. I attend sugarandsugar boasts upper & lower cocktail lounges. “Each year our Dialogue Programs as Lancome’s Attraction perfume and every single event to make sure that has been installed, and clients use it to my staff blame me for having turned department offers several short courses Aston Martin’s DB9 to wedding ceremo- my clients are having the best possible show everything from corporate pres- them into cocktail snobs. The fact is and workshops,” says Dr. Joanna Ash- nies and receptions, from film wraps to experience.” entations to childhood slideshows, that our cocktails are so good and our worth, North Growth Management seasonal parties, sugarandsugar has Guests and clients couldn’t agree from film screenings to bloopers and ingredients are so fine that it’s hard to director of programs at the Centre for proven that it has the imagination and more, referring friends and associates outtakes,” says Jason Sugar. enjoy one anywhere else!” Dialogue. creativity to ensure success. from around the world. “We get calls “sugarandsugar is not just a venue Functioning as a gallery by day, suga- This year’s programs focus on the With a chic, minimalist décor set- from people in Japan wanting to hold for rent,” says operations manager randsugar the space is open for viewing theme, Navigating Change Through ting, a backdrop for inspiring local private dinners here, or from people in Nicole Bender. “A special thing about from 9 a.m. to 5 p.m., Monday through Dialogue. and international art and design ex- Jamaica who want to get married here. us is that we are fully-licensed, with our Friday. For more information visit “There are many situations when hibitions, the new venue features two A new multi-media presentation centre own in-house cocktail service. A lot of www.sugarandsugar.com. organizations, communities and gov- ernment might engage in dialogue: to build community, solve complex problems, transform conflict, improve understanding or to inform decision- making,” explains Ashworth. “It is no longer good enough to tell people what to do.” For those who are interested in strengthening their dialogue skills, Ash- worth recommends Core Capacities for Dialogue, which begins on September 23 and runs for six Thursdays from 5 – 8 p.m. at the Harbour Centre campus. “This capacity-building course draws attention to both the underlying frame of reference for dialogue and ways to deepen the skill level in five core dia- logue capacities: suspension, listening, surfacing assumptions, managing the self, and demonstrating respect and empathy,” says Ashworth. “By engaging in experiential dialogue activities, par- ticipants will broaden and deepen their core dialogue capacities and as they do so, they will notice a significant shift in the quality of their interactions.” In addition to scheduled courses, The Dialogue Group offers education- al programs, consultations, planning activities and workshops to business, government, labour, non-profit groups, educational institutions and others who are interested in the possibilities of dialogue. For more information, call: 604-268- 7925, email: [email protected], or visit: www.sfu.ca/dialogue.

Surf The Board at www.boardoftrade.com Sounding Board/September 2004 11 Board Boot Camp tells entrepreneurs how to grow their businesses developing strong relations with the client, logi- she remarked. Plus, she’s always keen to move addressed the importance of business repu- By Ta r a Bo a t n e s s cal advice that has made Novex Couriers one of on a project once she knows 70 per cent of what tation and the significance of understanding “Knowing your customers is the main advice I’ll Greater Vancouver’s most successful courier needs to be done - according to Greene, “if you how keeping customers happy will create ad- give anyone looking to grow their business,” said companies. wait until you know 100 per cent, your competi- ditional business. Charneski also encouraged Ken Johnston of Novex Couriers, setting the tone Trent Dyrsmid talked about how he struc- tion will get the business.” BBB members and non-members alike to for The Vancouver Board of Trade’s second Busi- tured his company with a partner and a dream. Sheila Charneski, president of The Bet- register or update their contact information ness Boot Camp, held at UBC Robson Square, Just three years into its business plan, Dyrand ter Business Bureau (BBB) of Mainland B.C., with the Bureau. July 22. Systems is growing at a rate of 20 per cent per Board of Trade Signature Partner TOS Insur- quarter. The secret to the company’s success? ance Services sponsored the networking event. “Do what you say you’ll do,” said Dyrsmid. The topic of the Boot Camp session was, Other tips Dyrsmid shared included getting “Starting a business small... not starting a small reference letters from happy customers, having business” — in other words, thinking big from a sound hiring strategy and continuing to evolve the start is the key to success. The event was with the business environment. Dyrsmid also moderated by Board director Yvonne De Val- stressed the importance of working with great one, a successful business owner who has grown people. Downtown U-Lok Mini-Storage Ltd.’s corporate Virginia Greene of Go Direct Marketing business 50 per cent over the last three years. touched on 15 points that can help any busi- Johnston told the crowd how he left a com- ness. Greene founded Go Direct and in 2001 sold fortable accounting job in the 1980s to work with it to J. Walter Thompson, one of North America’s a courier company, which at the time made only oldest and largest advertising agencies. five deliveries a day. He grew the business to over Greene’s charisma and passion for her work 3,000 deliveries a day when he sold it. Johnston can’t be ignored. “Being flexible and working highlighted the importance of spending time and with very talented people is what makes us,” A captive audience filled UBC Robson Square to learn how to grow their business. Board Boot Camp teaches small businesses and non-profits how to promote their brand

gies, discussed taking control of your web site to companies develop relationships with financial defines branding as the human personality traits By Te s s a Ma c Ki n n o n promote your brand. He cited three key points in institutions, as they can provide not only financial that come to represent your product, and you need “Be what your brand is,” said Ginger Grant of his philosophy: Having a brand is important and support but also resources of volunteers. to communicate that brand promise with market- Creativity in Business Canada Inc., effectively necessary; a web site is a good way to promote Hagan Ainsworth, creative director of ing. Ainsworth’s second point was that mass com- summing up a common theme at The Board’s that brand; and you need to have control of your MacLaren McCann West discussed two key ideas. munications is a lot harder than it looks. If it is not Boot Camp held at UBC’s Robson Square on web site to do this effectively. The first being that you shouldn’t overlook the used properly, it does nothing — or worse, it can August 10. Gwen Ford, BC/Yukon chapter director of The marketing opportunities you already have. He lead to miscommunication. The topic of the Boot Camp, sponsored by TOS Children’s Wish Foundation of Canada, encour- Insurance Services; was “Effective marketing tips aged organizations to talk to the media and be crea- for your non-profit or small business.” The event tive with ads and awareness. She suggested that was moderated by Michelle Bergevin, president of the British Columbia Direct Marketing As- sociation and director of marketing at Business Objects. Rick Graham, founder of Maax Marketing, encouraged companies to look at events as part of their overall marketing mix. He presented four key points that he follows: Look at the assets you already have and leverage them into creating sales; think outside the box; look globally and borrow good ideas when you see them; and remain fo- cused - which means knowing your market. Grant encouraged business owners to find people to partner with - people you love and who are very good at what they do. She quoted Joseph Campbell who said, “Follow your bliss,” and un- derlined the importance of loving what you do. She asked people to think about what they are really good at and said, “Stop doing the things you aren’t Moderator Michelle Bergevin (L) of B.C. Direct good at.” Marketing Association and Ginger Grant (R) of Roger Swetnam, CEO of Nortia Technolo- Creativity in Business Canada Inc.

12 Sounding Board/September 2004 The Vancouver Board of Trade/The Spirit of EnterpriseTM Health Minister celebrates the First Annual Ne t w o r k i n g Co n t i n u e d Fr o m Pa g e 1 Psychologically Healthy Workplace Awards Hallgren touched on the “lost do business with people they know art” of conversation, deeming it an and trust,” she said. By Mi l l i e St r o m • Forward House Community essential component of building Thomson offered several tips for Society, small not-for-profit relationships. maintaining good relationships with Colin Hansen, B.C. minister of health category (under 100 employ- In the business world, the two all levels of employees, and suggested services, is a man who loves his job. ees); most commonly occurring oppor- that organizations provide positive And, according to the British Colum- • Vancouver International tunities for conversation are at net- networking training and establish bia Psychological Association (BCPA), Airport Authority, large not- working and dinner events. The key networking mentoring programs. this is an important component to for-profit category (over 100 to making these positive experiences She also advised managers to be con- maintaining a healthy attitude. employees); is to adopt the attitude of wanting to nected, share information and remove At a luncheon event sponsored by • Petro-Canada Burrard Prod- discover what you can do for someone barriers with their employees, and to the BCPA, Hansen told The Vancouver ucts Terminal, small for-profit else, and to know how to ask “great get involved with the community. Board of Trade he has always loved his category; questions,” ones where you care about Last but not least, Thomson work — from delivering newspapers as • Ainsworth Lumber Company, the answer. encouraged employees to network a kid, to trimming lettuce in a market, large for-profit category; and And what makes a good conver- “everywhere” — whether visiting a to running his own small business with • VanCity (Vancouver City Sav- sationalist? The main qualities are to branch office, in the coffee room or his wife. ings Credit Union), sponsor- be “deliberate, focused and personal,” even riding in the elevator. Components to a psychologically applicant category. B.C. Health Minister, Colin Hansen said Hallgren. For more information about Board healthy workplace include: being Dr. Todd Kettner, past-president of Thomson talked about the con- Boot Camps or The Frog and Prince treated with respect, being appreci- BCPA, defines a psychologically healthy “A psychologically healthy workplace cept of team building and networking visit www.boardoftrade.com or e-mail ated by the boss, having a boss that workplace as: “one that is committed to — where Canadian workers spend an within your organization. “Employees [email protected]. wants to bring out the best in every creating a productive and positive, per- average of 50 hours a week — con- employee and being part of team. sonal and interpersonal work environ- tributes to the overall health of British Maternity leave is a good idea, too. ment through policies and programs Columbians.” Dr. Jennifer Newman, BCPA that promote employee and manager An avid marathon runner, Hansen award committee chair, and Hansen well-being.” recommended setting aside three per presented five awards to celebrate The American Psychological As- cent a day for healthy activity — only healthy workplaces in the province. sociation established the psychologi- a half-hour each day. He runs about 35 Newman said some managers in B.C. cally health workplace awards in 1999, kilometres a week. “It gives you more Make a sound investment in recognize “the moral obligation to in New Jersey, expanding to include 38 energy, it gives you the opportunity to your business today return employees safely to their fami- states. According to Dr. Trish Crawford, do more and to have a more positive lies” and make psychological health a president of the BCPA, about 60 to 80 environment in which we can all enjoy priority. per cent of visits to physicians include our life,” concluded Hansen. The First Annual Psychologically a primary or secondary psychological For information on the 2005 Psychologi- Healthy Workplace Awards winners factor. “When that is treated, health- cally Healthy Workplace Awards visit: For more information and rates, are: care costs are reduced,” said Crawford. https://psychologists.bc.ca. call 604-876-2513 or visit www.boardoftrade.com.

Surf The Board at www.boardoftrade.com Sounding Board/September 2004 13 Executive Education

Phoenix rising: local university offers options for MBA

In 1976, a Cambridge-educated of Phoenix first launched our MBA In this technology-driven model, economist and professor-turned-en- program in the Vancouver area, some the first and last classes meet in the trepreneur named Dr. John Sperling people claimed our prices were out of classroom in the evening. The other founded University of Phoenix. touch with the local market. Over the classes are spent on the Internet via Sperling’s desire was to create a place past few years, the cost of an MBA with instructor postings, online assign- of learning that focused on the needs the public universities in B.C. has in- ments, newsgroups and chat rooms. of working adults, a group previously creased as much as 300 per cent, while Hancott says the online element forced to receive higher education our tuition has remained relatively un- makes it possible for a student to log through traditional institutions that changed. We’ve gone from being one of on and learn at any point in a 24-hour were oriented more towards the needs the most expensive to the least expen- day, usually with more interaction than of full-time students. sive MBA school, while still delivering experienced in a regular face-to-face From that beginning, University the same quality education.” classroom environment. of Phoenix has grown to become the The university initially offered No matter the delivery, the focus largest private university in North degree programs where students at- at University of Phoenix is always on America, serving more than 210,000 tended just one night per week. This integrated learning, where students students. The Burnaby Campus of has expanded to include online op- are able to master theory as it applies University of Phoenix, along with tions and, most recently, a combined to real-life scenarios. learning centres across the province, modality of classroom instruction Visit www.phoenix.edu or call 1-800- has been in operation since 1998 and and online instruction called FlexNet. 697-8223 for more information . has carved out a unique place in the B.C. education landscape. “Life-long learning is no longer an option, it’s a necessity,” says Daren Technology: Keeping up with the Joneses - and their kids Hancott, vice-president and campus director for University of Phoenix. with dynamic economic, political and technological tightrope to guide the poetry or joined rock bands to express By Ga r y Fa c h “Those that stand still are passed, es- technological changes. Today’s execu- company along, it is easy to forget the themselves. Today’s kids do so by build- pecially in today’s business market.” Educational institutes, business con- tives must be able to identify the ma- more important impact - the upcoming ing personal websites. And they’re hun- For that reason, a diverse range sultants and trainers are responding jor trends driving the growth of global wave of techno-savvy employees. gry for tools to help them build better, of local business people are turning to an urgent need for knowledge in business while remaining sensitive to Senior executives struggle trying more engaging sites.” to University of Phoenix for an MBA the areas of global marketing and cultural differences, and understand to download e-mail to their cell phone The Business Families Centre at the program that can include specializa- technology. the importance of developing both a while their children build their own Sauder School of Business at UBC was tions in Global Management, Human To survive and prosper in today’s global and local approach. web sites. According to a survey by created to provide support for another Resource Management or Technology highly competitive global marketplace, Balancing local treatment with the Grunwald Associates, more than two predicted demographic wave. Over the Management. companies need to adopt the latest sales opportunities of globalization provides million American children aged six to next 15 years, three quarters of family Hancott says the typical price for and marketing concepts, strategies and a richer and more complex perspective 17 have personal websites. This figure business leaders will retire, initiating the a two-year MBA with University of techniques. Leaders must focus on glo- for a more meaningful decision-making represents fully 10 per cent of the 23 largest asset transfer in Canadian history. Phoenix is $24,000. “When University bal market opportunities, and contend framework to develop and implement million American kids who have In- The next generation will need more than sales and marketing strategies to suc- ternet access from home, a threefold the wisdom of their fore bearers to suc- ceed in the global economy. These increase since 2000. ceed. They will require new tools, new decisions include whether to enter a Four out of 10 of those surveyed sources of knowledge and new strategies market through exporting, joint ventur- say they either have, or plan to build, in order to effectively assume the awe- ing or direct investment, and whether personal sites. With the majority say- some responsibility before them. to use a standardized or adapted mar- ing they’ll build within the next year or In a survey of 125 marketing execu- keting mix. sooner, researchers project that more tives recently, Patrick Marketing Group Technology adds opportunity and than six million American children, finds that 50 per cent of marketing confusion to the complexity. The pres- more than one in four kids online executives expect their spending on sure to stay current with technological from home, will have personal web- seminars and events to increase in advances is frustrating. One has barely sites by 2005. 2004, as reported by eMarketer. Budg- mastered one phase of technology Peter Grunwald, President of ets for 2005 will no doubt see further when a new one supersedes it. When Grunwald Associates, observes, “Previ- increases for executive education and facing tough decisions about which ous generations of kids wrote earnest employee training.

14 Sounding Board/September 2004 The Vancouver Board of Trade/The Spirit of EnterpriseTM today’s issues tomorrow’s leaders Business owners benefit from involvement in LOT

For small business owners, the benefits gained students, whom she got to know over three through involvement as a mentor with Leaders consecutive years of her involvement, on a of Tomorrow™ (LOT) can be weighed in more contract-consulting basis with Chorus. Smith than monetary terms. These come in the form believes working with students allows mentors of giving back to the community, having access to get to know the students’ personalities and to new talent and networking with the business work ethics, then determine if the person is a community. good fit for the company’s corporate culture. Frances Smith, managing partner of Cho- Smith met Kathryn Kolbuch, who now provides rus Marketing Ltd., a Vancouver marketing application and statistical analysis, in the first and communications company, is an example year when they co-chaired a committee. During of the value that can be gained from volunteer- the second year, Smith and Deena Tokaryk, who ing. Smith has been involved with LOT for four provides communication services, both served years. She served as a mentor the first three on the executive committee. Finally, Sharleen years, guiding students into the world of busi- Hamm, who provides administrative services, ness, but also provided her marketing expertise volunteered on one of Smith’s committees dur- to LOT committees. Her contribution has been ing the third year. LOT’ers Francis Smith, Kathryn Kolbuch, UBC’s Linda Alexander and Diane Johnson, and LOT’er Dorota solely on the latter this past year, due to her The final benefit is the ability to network with Lecznarowicz share stories at the LOT Graduation April 29, 2004. focus on launching Chorus. like-minded individuals from a diverse group of Giving back to the community through industries in the business community. LOT hosts volunteering is looked upon favourably in the many networking events throughout the year; corporate world, and Smith believes the con- some for mentors only. These events provide an Global Partners: tribution of time to LOT is vital and not to be opportunity for individuals to establish ongoing underestimated. Whether mentoring a student relationships with other business professionals lending more than a hand one-on-one or chairing a committee, mentors and the future leaders of tomorrow. play a significant role. As a small business owner, Smith has been In today’s uncertain economy, capital is very “Our desire to provide superior customer serv- “Business people have a wealth of knowledge, able to offer a unique and important contribu- important, and the deregulation of the bank- ice is just as important as financial training and gained throughout their careers, that students tion to LOT and the rewards gained have been ing industry has opened up new options and knowledge. We spend all the time necessary to entering the workforce can learn and benefit manifold. choices. provide a custom financing solution that is from,” says Smith. Visit www.leadersoftomorrow.com to find out The availability of money through non- right for the business needs, and once the For Smith, the real value has been having more about LOT. traditional lending sources is the territory of loan package is initiated, we represent the access to fresh, new talent - she has hired three financial consultants such as Global Partners client throughout the transaction so that they Business Financing Inc. They work with lend- can focus on running their business.” ers on nearly every type of credit situation and Knowledge is also a key distinguishing point are paid contingent upon arranging successfully according to Mr. Kong, “If you don’t understand financing. the difference between a lease and a loan, you These consultants receive substantial train- are not alone. Many business owners continue ing and are able to help all kinds of well-estab- to finance their equipment the ‘old fashioned’ lished businesses, or those that are “less than way, through loans, because they don’t fully perfect” because of some credit problems. understand the potential benefits of leasing They are often able to help business owners their equipment.” when other, more conservative lenders can not, Consultants have the ability to work with as they are not restricted to traditional bank style hundreds of lender programs nationwide offer- financial products. If you are in need of more ing more financing options than you may have creative financing, they can factor your accounts thought possible. In addition, because they have receivable, provide purchase order financing, access to non-bank lenders, they can place your secure government guaranteed loans and even financing with lenders who specialize in different finance your business contracts in Canada or areas of business finance. This allows them to the USA. provide you with the same programs that major Outstanding customer service helps banks offer, without the restrictive lending crite- to distinguish these consultants from ria that commercial banks must obey. competitors. Gerald Kong, vice president of Visit www.global-partners-biz.com for more Global Partners Business Financing, states: information.

Surf The Board at www.boardoftrade.com Sounding Board/September 2004 15 16 Sounding Board/September 2004 The Vancouver Board of Trade/The Spirit of EnterpriseTM