LNW Route Route Strategic Plan Delivering for our customers Version 3.0 dated March 2019 Template V4.2 LNW Route Strategic Plan Version 3.0 dated March 2019 Contents 1. Foreword and summary…………………………………………………………………………………………………………………………...……………... 3 2. Putting our CP6 Vision into practice..…………………………………………………………………………………………………………………………... 8 3. Route objectives………………………………………………………………………………………………………………………………………………...... 11 4. Safety……………………………………….……………………………………………………………………………………………………………….……... 17 5. One Team……………...…………………………………………………………………………………………………………………………………………... 25 6. Brilliant Service for Customers……..……………………………..……………………………………………………………………………………………... 28 7. Sustainability & asset management capability….……………………………………………………...……………………………………………………… 35 8. Brilliant Service for Taxpayers……………………………………………….…………………………………………………………………………………... 49 9. Delivering HS2 Integration for Route Businesses.………………………………………………………………………………………………………...…... 52 10. Activities & expenditure…………………………………………………………………………………………………………………………………………… 55 11. Delivery strategy…………………………………………………......…..………………...……………………………………………………………………... 66 12. Headwinds & efficiencies..………...……………………………………………………………………………………………………………………………... 72 13 Risk and uncertainty in the plan…...…………………………………………………………………………………………………………………………….. 74 14. CP6 income and expenditure……………………………………………………………………………………………………………………………………. 77 15. Sign Off…………………………………………………………………………………………………………………………………………………………….. 79 Appendix A Stakeholder Engagement……………………………………..……………………………………………………………………..…………………. 80 Appendix B Key assumptions…..………………………………………………………………………………………………………………………………..…… 85 Appendix C Route context……….…………………………………………………………………………………………………………………………….……… 87 Appendix D Action plans for Strategic Initiatives…………………………………………………………………………………………………………………… 89 Appendix E Risks………………………………………………………………………………………………………………………………………………………. 110 Appendix F Scenario planning….………………………………………………………………………………………………………………………………….…. 113 Appendix G Asset Strategy Statements.………………………………………………………………………………………………………………………….…. 118 Appendix H Long term forecast….…………………………………………………………………………………………………………………………………… 127 Appendix I Freight and National Passenger Operators Route Plan…………………………………………………………………………………………….. 130 Appendix J List of Supporting Annexes……………………………………………………………………………………………………………………………... 136 Appendix K Glossary of Terms……………………………………………………………………………………………………………………………………….. 137 Network Rail 2 LNW Route Strategic Plan Version 3.0 dated March 2019 Foreword and summary Foreword by Martin Frobisher London North Western (LNW) Route is the economic backbone of Britain. The West Coast Mainline, Europe’s busiest mixed-use railway, connects six of Britain’s eight largest cities. An efficient and reliable service on the Route is crucial to our success as a nation. While demand for rail travel is growing at 1% a year nationally, on LNW it is growing at 2% per annum. This plan for Control Period 6 (CP6 – 2019 to 2025) continues to sustain that growth whilst delivering strong improvements in passenger satisfaction. LNW Route, the backbone of Britain, has a team that delivers. In CP5, we have achieved great performance for our customers and have developed ever more collaborative ways of working to continue to improve and get better every day. I am determined that we will continue this in CP6 and remain one of the best performing Routes in the country. We will do this against the backdrop of more trains, more passengers and freight, and facilitating the construction of HS2. I am also determined that we will become more efficient and make the most effective use of the funding provided in CP6, as well as continuing Martin Frobisher to improve the safety of the railway for our passengers, public and Route Managing Director LNW Route workforce. My vision for LNW Route in CP6 is:- “One team, safely delivering brilliant services for customers and taxpayers” This plan documents our strategy for successfully realising this vision. Network Rail 3 LNW Route Strategic Plan Version 3.0 dated March 2019 Summary 1.1 One Team We will be applying LEAN management methods to assist us in achieving our vision for CP6 and deliver this CP6 Route Strategic Plan. This will translate our key objectives into action plans and engage our Route teams in doing the right things to achieve them. We are creating one all-encompassing team which works collaboratively across all parts of the regional transport industry. We will work closely with the newly elected city Mayors and their teams to provide a seamless service for customers across all modes of transport. This integrated transport approach will include planning rail work whilst also considering work planned by Highways England and major public events such as the Commonwealth Games in 2022. We will work closely with Midlands Connect to enhance the rail commuting options into the City of Birmingham in order to ease the impact of HS2 construction on the road network. We have a long-term strategy to build engagement by creating an environment within Team LNW which is caring and inclusive. This will deliver a high performing team which works across industry boundaries. There will be a total commitment to deliver better every day through structured continuous improvement. The following sections of this plan explain how we will improve the culture and the capability of the organisation. We will realise benefits from a strong diversity and inclusion strategy. We will deliver efficiency through a successful industrial relations strategy and we will develop a pipeline of talent for the future. 1.2 Safety LNW, Backbone of Britain, is proud to be a part of the safest railway in Europe and we will build upon these strengths. This plan will deliver improvements to passenger, public and workforce accident risk and to the environment During CP5, Team LNW has reduced the workforce lost time injury frequency rate (LTIFR) by 30%. We will continue to build upon this success and will reduce it by two thirds by the end of CP6 by continuing to focus on slip, trip and falls and manual handling, the common causes of accidents, and maturing our safety culture and leadership. We aspire to achieve a 0.17 LTIFR in line with other world class organisations. Our plan also includes some ambitious safety initiatives including a commitment to safer trackside working by abolishing Victorian lookout warning with flags as the sole method of protection for our workforce. We will also change the focus of our workforce safety programme by placing a greater emphasis upon our colleague’s health and wellbeing which includes our aim to become industry leaders in managing mental health. Network Rail 4 LNW Route Strategic Plan Version 3.0 dated March 2019 1.3 Delivering LNW, Backbone of Britain, continuing to deliver successfully during CP6 is reliant upon the stability of our programme. We have shown great attention to detail preparing the CP6 workbanks and have developed better ways of managing and sharing information within our organisation and amongst our delivery partners. The programme has been integrated and prioritised and is detailed in Section 10 of this plan. A strong plan enables us to offer certainty to our supply chain. In return they will enable us to hit our milestones and achieve substantial gains in efficiency. We will continue to deliver improvements in value for money through structured continuous improvement. We will enable the successful delivery of the HS2 project, the most important investment in the Route in CP6. We will enable the project to meet its commitments to government whilst making its construction seamless to the travelling public. We recognise that continued growth in demand on the West Coast Main Line is building the market for HS2 once the Euston – Birmingham phase is complete. Success today is breeding success for tomorrow. 1.4 Brilliant service for Customers Team LNW will deliver brilliant service to customers through robust asset management. We will develop an integrated management system for our asset renewals works and will seek certification to ISO55001. We will make investments in remote asset condition monitoring and improve our asset sustainability wherever possible. We will provide improvements in infrastructure reliability to all operators on our Route. Team LNW will maintain its strong relationships with its customers by continuing to deliver great, and ever improving, results. We will also continue to develop partnerships with our customers which will be delivered through a structured ISO44001 framework. We will also deliver a proactive and innovative communications campaign within the industry, to our lineside neighbours, and to the travelling public. Network Rail 5 LNW Route Strategic Plan Version 3.0 dated March 2019 1.5 And Taxpayers Our plan details how we will achieve a culture of cost efficiency for the taxpayer. We have been very successful in developing a positive safety culture. We will apply these same techniques and levers to achieve a culture of cost efficiency. Goals and objectives will be more clearly defined than ever before and efficiencies generated will be reinvested. There will be ever present reminders of the need for cost efficiency in our workplace. Being easy to deal with is an important element of Team LNW’s plan. We will improve our business processes. This will make it easier for other organisations to invest in the railway. We have established a dedicated business development team to work closely with external organisations to maximise