Don’t Panic - But Do Act Local Law Enforcement Cell phones are easy to misplace. What can Reynolds Police you do if you lose yours? (804) 523-5219 LOST or STOLEN New technologies such as the ability to lock, Henrico County Police erase, and track missing cell phones have (804) 501-5000 made theft a far less profitable crime - so it Richmond Police occurs less often. (804) 646-5100 THE GOOD NEWS | More cell phones are Goochland Sheriff’s Office lost than stolen. (804) 556-5349 THE BAD NEWS | Most smart phones GRTC Lost & Found contain personal information, passwords, (804) 358-3871 and sometimes credit card numbers.

If an individual you don’t know finds your phone and is kind enough to return it, be sure to meet them in a safe place, like a crowded shopping area.

Non Emergencies: (804) 523-5219

Emergencies Dial 5911 from any campus phone or (804) 523-5911 from any non-campus phone.

If you’re off-campus or when Reynolds is closed, call 911

reynolds.edu/police Smart phones may contain personal USE THE FIND MY PHONE FEATURE | Apple CHANGE YOUR PASSWORD | Change the information that will allow a person to steal and Android phones have this feature via apps. unlock password then any account passwords your identity. Don’t panic. There are things Apple iPhones sign into iCloud at on the phone. that you can do. While every situation is www..com/#find Apple ID password change Instructions unique and good judgment must be support.apple.com/en-us/HT201355 exercised, the following list of potential Android phones go to support..com actions may assist you. Windows phones (8.1 and later), tablets, and Android go to support..com/en-us/ www.google.com/android/devicemanager help/11579/microsoft-account-find-and-lock- Windows CALL YOUR PHONE | If someone found it or lost-windows-device account.live.com/password/reset if they hear it ringing and find it, they can help you get it back. You can also call your phone LOCK YOUR PHONE | Most LOCATE SERIAL NUMBER | Locate your while retracing your steps to see if you hear it have the abilty to be locked remotely. model and device serial numbers. This ringing. Apple iPhones have a remote lock that can information should be in the paperwork that be activated in the event the phone is lost. came with your phone or your carrier may TEXT YOUR PHONE | If your phone displays be able to provide it. texts when it is locked you can provide This mode can also suspend the ability to instructions to employees in lost and found, make payments via Apple Pay. CONTACT YOUR CARRIER | Your carrier or others who may have found your phone on support.apple.com may be able to locate the phone, provide how to reach you to return your phone. Android phones can be remotely locked by specific instructions on disabling your phone, following the procedure found here: and/or provide you the serial number for a CHECK LOST & FOUND | Most businesses police report. have lost and found procedures. Also check support.google.com AT&T 1-800-331-0500 with the local law enforcement agency. Windows phones can be remotely locked by Sprint 1-888-211-4727 Someone may have turned it into them. Keep following the procedure found here: T-Mobile 1-800-937-8997 checking with both locations for a couple of support.microsoft.com US Cellular 1-888-944-9400 days. It might also be beneficial to check with Verizon 1-888-483-7200 the maintenance and cleaning staff in any BACK-UP & ERASE | Back-up your device business where you could have lost it. and then erase the contents remotely. REPORT TO LAW ENFORCEMENT | This Apple iPhones can be important in helping to prevent CALL YOUR EMERGENCY MEDICAL support.apple.com/kb/PH2701?locale=en_US liability for fraudulent charges. Be sure to | Some phones allow people who CONTACTS write down the report number. find a person unable to communicate to use Android phones their phone to call emergency medical support.google.com/accounts/answer/6160491 contacts without knowing the unlock code. Windows phones go to Call your emergency contacts and ask if account.microsoft.com/devices anyone has reported finding your phone. NOTIFY | Notify any business that may be APPLE PAY | Remove your credit card adversely effected, such as your employer. information from Apple Pay. Especially if you have confidential business data on your device.