Programme Handbook 2013 United Nations Public Service forum Day and Awards Ceremony
24-27 June 2013 Manama, Kingdom of Bahrain
O rganized by the United Nations Department of Economic and Social Affairs (UNDESA), Division for Public Administration and Development Management (DPADM) in collaboration with the United Nations Entity for Gender Equality and the Empowerment of Women (UN women), the United Nations Economic and Social Commission for Western Asia (UN ESCWA), United Nations Development Programme (UNDP), the United Nations Industrial Development Organization (UNIDO) and in partnership with the hosting Government of the Kingdom of Bahrain WC EL Ome TO THE 2013 United Nations Public Service forum Day and Awards Ceremony 2013 UNITED NATIONS PUBLIC SERVICE forum
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6 day and aWARDS CEREMONY Transforma ma T F a utu nd nd h e I r n e for nova t i c t All
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e r r u m T hematic Area of the Forum
Transformative e-Government and Innovation: Creating a Better Future for All
Overview of the Theme The 2013 United Nations Forum comes at a time when citizens the world over are demanding better governance, greater participation in public affairs and enhanced integrity and accountability of public leaders. It is a time when it is critical that governments take stock of how efficiently and equitably they deliver services to citizens, and reflect on what can be done better to ensure that citizens have access to quality services and can enjoy a good standard of living.
The theme of the 2013 United Nations Public Service Forum is on “Transformative E-Government and Innovation: Creating a Better Future for All”. Transforming governments by leveraging the potential of ICT and by promoting innovative solutions to governance challenges is a timely theme and a priority concern of many countries from around the globe. The role of effective, capable and responsive governments has never been more important than it is today to the wellbeing and prosperity of our societies. On the one hand, governments are faced with an increase in citizens’ demands for (a) effective, equitable and citizen- centric services (including security, education, health, justice, shelter, sanitation); (b) greater levels of transparency and accountability of what government does, especially in times of scarce resources, and (c) greater citizen engagement in public decision-making processes. On the other hand, governments are faced with a rising set of domestic as well as international challenges. At the domestic level, countries must tackle multiple crises, including the economic crisis, climate change, natural disasters, food and water shortages, expansive waves of international migration with over 200 million people living outside of their country of birth, and, in some cases, intra-State conflicts. At the international level, governments must deal effectively with globalization processes, including the financial crisis, which has both international and domestic components, and issues related to international peace and security.
The challenges that the governments are facing at the beginning of the 21st Century require a holistic approach to transformation and innovation in public governance. This, in turn, requires that governments become catalysts for change instead of mere service providers; facilitate networked co-responsibility among stakeholders by engaging and empowering communities to take part in finding the solutions to their problems; allow for a competitive rather than monopolistic approach to provision of goods and services; become entrepreneurial in generating revenues and promoting partnerships; are results-oriented and customer-driven, pro-active instead of reactive (anticipating problems and acting 9 2013 UNITED NATIONS PUBLIC SERVICE forum 10 day and aWARDS CEREMONY information and communication technology, and relying on strategic partnerships. strategic on relying and technology, communication and information of possible, whenever use, making practices, and ideas innovative developed have delivery service effective and equitable providing in and accountability, and transparency promoting in progress have made that governments that help build endogenous capacity in this area. this in capacity endogenous build help can that tools and mechanisms are there to innovation, recipes all” fits “one-size goals. development to societal relation in transformation of degrees and quality of terms in measured and defined be can innovation sense, aspirations. and needs to citizens’ respond to better government transform I manner. equitable and inclusive an in less with more to do how on ideas creative more as well as initiatives, public of sustainability greater and ownership of sense increased an is there delivery, service in and processes decision-making public in involved are citizens Where delivered. and managed conceptualized, being are services how in ashift we witness globe the of corners all in today “solutions”, of providers main the were governments and services of receivers passive as seen were citizens past the in Whereas services. delivering and citizens ways to engaging new of to adapt way operate they the to transform governance. to good contributing in play can sector private the and society civil that role the about shift paradigm astrong is challenges. national and local to solve governments their with manner aconstructive in together by working solution the of part be actively can who change of agents be should and can they that but stakeholders, or services public of “customers” just not are sector private the and society civil that I processes. and frameworks institutional functions, role, government’s of atransformation fundamentally more but governance, public in practices innovative of implementation and design the only not entails change transformative of kind This knowledge. of and technology communication and by information afforded opportunities of use full make conflict); and disasters to natural relation in preventively, particularly t i n novation should not only be seen as a single practice, but as a process to aprocess as but practice, asingle as seen be only not should novation s increasingly being recognized that governance is more than government, and and government, than more is governance that recognized being s increasingly E - G o vernment, and enhance capacity building through increased sharing sharing increased through building capacity enhance and vernment, I n t his respect, governments need need governments respect, his I n ot E x A perience has shown shown has perience l her words, there there words, her though there are no no are there though I n t his his private partnerships. partnerships. private and public transformative leadership, of forms new skills, individual and structures of challenges adoptive The strategies. successful implement and design effectively to order in opportunities and challenges main its of understanding and definition of power the recognized relationships and build new partnerships with civil society, and the private sector. sector. private the and society, civil with partnerships new build and relationships existing strengthen governance, good to support devices mobile and internet U by the report recent The development. sustainable for capacity-building and cooperation technical exchange, knowledge to promote applications, innovative United 2012 The people. indigenous and women, elderly, the disabled, the youth, including groups, vulnerable of to services access increase and usage expand can governments broadband, mobile of availability increasing the With services. public of delivery and systems governance revolutionizing are engagement stakeholder’s ever-increasing an with paired technologies information and communication in improvements significant the connectivity, digital of explosion The E N and services. services. and information to government access greater and faster to experience citizens to allow infrastructure public and services their of accessibility and reach the to them. delivered services of quality improved to and access have greater groups vulnerable social that ensure and governments, and citizens between dialogue facilitate development. environmental and social economic, achieve to ultimately and governance collaborative and innovation to promote needed change transformative information. of dissemination and transmission creation, the for opportunities expanded challenges of our societies. 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eting) E M x I s Ceremony n h e novation novation eting ibi h h G o o o t p p vernance” vernance” ion I B C s s I CC) C M ) E B e x I eting) C po/ ) 17 2013 UNITED NATIONS PUBLIC SERVICE forum 18 day and aWARDS CEREMONY nue: nue: V : Ca 25-26 J r F overvie Works e o u B a u m hrain hrain n w e 2013 h o I n ternational Circuit ( ternational p p s a c i t y D e ve B I C ) l o p m en t overview ob jectives F ollowing the thematic overview of the workshops during the plenary sessions of the Forum’s first day, seven parallel capacity building workshops and one expert group meeting will be devoted to knowledge sharing and in-depth analysis and discussion about key areas of transformative E-Government and innovation in public governance. The Workshops will explore the challenges and trends, innovative practices, as well as capacity development tools and methodologies to promote more efficient, inclusive, transparent, accountable and responsive public governance systems by leveraging the potential of innovation and ICT.
The following workshops will be conducted in parallel on 25 and 26 June 2013:
Workshop 1 Promoting Collaborative E-Governance through Innovation and ICTs organized by United Nations Department of Economic and Social Affairs (UNDESA)/Division for Public Administration and Development Management (DPADM)
Workshop 2 Transfer and adaptation of Innovations for Improved Public Service Delivery in Least Developed Countries organized by UNDESA/DPADM
Workshop 3 Fostering Participation in the Context of the Post-2015 Development Agenda organized by DPADM/United Nations Economic and Social Commission for Western Asia (UN-ESCWA)
Workshop 4 Transforming Public Service Delivery to Advance Gender Equality organized by United Nations Gender Entity for the Advancement of Women (UN WOMEN)
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ve ve Workshop 1
Promoting Collaborative e-Governance through Innovation and ICTs
BACKGROUND This Workshop is organised by the E-Government Branch of the Division for Public Administration and Development Management (DPADM) of UNDESA. It will provide a platform for senior level officials from the Arab region and across the world, to discuss 21st century trends and challenges in E-Government. The workshop will aim to provide policy options on how governments can tackle multi- faceted and complex issues and provide better public services to their citizens through collaborative governance systems in an open and participatory manner.
OB JECTIves The main objectives will be to (i) share experiences and lessons learned, (ii) debate emerging issues of E-Government development as defined in UNDESA’s flagship publication titled UN E-Government Survey 2012 which focused on whole of government approaches (iii) discuss the predominant institutional framework models, and (iv) provide recommendations on institutional capacity building for E-Government officials to respond to an ever changing and challenging environment of innovations in technology. In this regard, the workshop will focus on two inter-linking issues: (i) the challenges and opportunities of whole of government collaborative approaches and (ii) the challenges of public administration across the world to increase their level of interoperability by leveraging on new technologies and innovation.
EXTD PEC E RESULTS • increased understanding of collaboprative governance and models of institutional frameworks • knowledge sharing about whole of government innovative approaches • enhanced learning and networking opportunities • recommendations on how to promote collaborative governance through innovation and ICTs
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E I N I I erson erson C erson erson D d /session 2 / f r x E Z a fairs (U fairs eak and and eak t G T ministration and and ministration R R e pert, pert, G x a tions tions S or partment of of partment l e e hibition A mbrano M B idden idden o ession 1 K ci ci vernment vernment d o u e A visor for for visor uchnak uchnak rry rry A rby E O E d D d A c - N visor, E E e G visor, onomic and and onomic I V d C n DESA velopment Programme (U Programme velopment c A o ministration ministration i D stitutional stitutional D onomic Co-operation and and Co-operation onomic sit to the Public Public tosit the vernment Unit, Presidency of the the of Presidency Unit, vernment d e ) N ministration and and ministration velopment velopment E E A A A B a - ) A c G tions tions p f d u onomic and and onomic rica rica d D o ministration ministration proaches – proaches reau for for reau ministration ministration vernment vernment e D velopment velopment e S R D F velopment velopment o e r e R cial cial amework gion, gion, partment of of partment M e form form D a nagement, United United nagement, A S e B velopment Policy, Policy, velopment e f S A A O fairs (U fairs r rvice rvice o D n anch, anch, M O n f D cial cial e ficer, ficer, alysys alysys O a f i velopment velopment D vision, Public Public vision, ficer nagement, United United nagement, v i A rectorate, rectorate, erview I n N D N f E D novation novation fairs (U fairs D i c DESA vision of Public Public of vision i M vision for for vision onomic and and onomic P K a ) i ngdom ngdom son son ) N N DESA a E tions tions x po/ ) 60 73 P 16:00 –17:30 73 80 C 17:30 –18:00 M Sp and Public Public G B M U M M C D A I Head of Project Project of Head Technologies U T T D Public for O M N M M United Centre, Contact R and eLeadership M M E M D n A here will be be will here discussion room for minutes 20 be will here n h e l u d e o N N a e e f odera odera i ter-regional ter-regional r s r r r r r nistry of Justice and Public Public and Justice of nistry . Tadej . . . . . Jansen Ling, Ling, . Jansen ficer-in-Charge and Chief, Chief, and ficer-in-Charge vironment vironment eakers o gional gional tions tions partment of of partment siness siness ne vernance and Public Public and vernance partment of of partment puty puty . ministration and and ministration air P P K N V R E sing S S SA i h i a l chard chard ncenzo ncenzo l o ida ida A aled aled war war p A
cial Commission for Western Western for Commission cial Winner Winner I erson D d D /session 3 t t ministration and and ministration I R A e G i S n rector, Chief Chief rector, A or or A partment of of partment e d ession A a formation formation d K ci l visor, brjel l - ministration and and ministration e Q A A A A M D rby E g q wa d & E i a vision, United United vision, c ency, ency, uaro visor, A A c zrouei zrouei onomic and and onomic I onomic and and onomic n I and room discussions discussions room and g n D stitutional stitutional formation and Communication Communication and formation e M velopment velopment E S E A I - a i n A ngapore, U ngapore, c G d nager, nager, formation formation onomic and and onomic r D o ministration ministration ab ab vernment vernment e velopment velopment E S E F A D N - S o m r G A d o e cial cial a ameworks ameworks irates, U irates, M o velopment velopment ministration, ministration, cial cial tions tions b vernment vernment u a N O nagement, United United nagement, A D A P B A f f S h O fairs (U fairs ficer, ficer, s S r o E f ia (U ia anch, anch, abi abi M fairs (U fairs A f cial cial c ficer, ficer, N a onomic onomic Winner nagement, United United nagement, P G B N A N S M B e o D N a A f - D st Practices – Practices st vernment vernment r fairs (U fairs a S tional tional E i DESA anch, anch, Winner Winner N vision of Public Public of vision i nagement, nagement, l vision for for vision S ovenia, ovenia, DESA C W ) A D N N ) ) i DESA vision vision a tions tions ) 29 2013 UNITED NATIONS PUBLIC SERVICE forum 30 day and aWARDS CEREMONY 03 20 P 10:30 –12:00 P 09:00 –10:30 Wednesday, J 25 Public Public G U S M C –U Practices I T N M M A F M V M Sp Western D D C I D n n A A here will be roundtable and room discussions room and roundtable be will here e i h h i d o N a i i r odera s r r r frastructure for Whole of of Whole for frastructure of Whole for frastructure rst rst ce ce vision, United United vision, rector, rector, . Haidar . Haidar . Woo Chan . Park nior nior eakers s. s. tions tions ne ne vernance and Public Public and vernance . air air ministration ( ministration - A E E u M M V b l S l l ida ida n p p A a dullilah dullilah i i C
I ce ce nister, II II C erson erson erson ria ria D e 2013 d W /session 2 /session 1 A t T I ministration and and ministration R e n M or A F s partment of of partment I e A formation and Communication Technologies Technologies Communication and formation s ia (U ia i r ci nister, abel abel d eihat N M visor for for visor D P i e S nistry of of nistry N M N wachi M A a - OS E M e tions tions S jia jia i P nistry of of nistry C A E A A W ) c d r E , I onomic and and onomic A ab ab D C ministration ministration R c ) onomic and and onomic e T, Colombia T, Colombia e G G velopment velopment R public of of public o o e S vernment vernment vernment gion, gion, e curity and Public Public and curity F S O K ormer ormer o M o f S cial cial ficer, ficer, rea rea A A o a nagement, United United nagement, cial Commission for for Commission cial p p A proach proach proach A f D fairs (U fairs d i vision for for vision visor of of visor B e N st st DESA ) 12:00 –13:45 34 40 P 13:45 –14:00 A I T M M S ( A D F M Sp M M O Lunch T A I C Cultural (C M M Q D M V M Sp M D M TT U and G M F U n n M A t here will be roundtable and room discussions room and roundtable be will here o here will be be will here i h d d i N d N i i r e ter-regional ter-regional odera ter-regional ter-regional odera n R r s i r e r r r r r nancial nancial eering Committee, Committee, eering ce ce rector, rector, rector of Policy and and Policy of rector E . nistry of Trade, of nistry . . Pjerin . Pjerin . Lee . Lee . . . . eakers: eakers rmer e rmer o B ne ministration and and ministration ministration and and ministration . neral neral air visor to the to the visor mber, U mber, line line P Codes, Codes, P A R R Y R F P R S IZ F S S r o A d M i a i T o chard chard chard chard l ancis Ugbodaga ancis i A A L unes unes ndal ndal nance, nance, il il p ) ), wena wena B i
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o E ) ) v x po/ 31 2013 UNITED NATIONS PUBLIC SERVICE forum 32 day and aWARDS CEREMONY 17:00 19:30 –21:00 17:00 –17:30 P 16:00 –17:00 17:30 –19:30 Public Public G ( Platform CL Territoria, del T N M M F D M A D B by C organised cl U O M I M S M G Web & Chief, M S M C – O I C M n n A o here will be be will here m e h h a inner o u N a i o B fficer-in-Charge and Chief, odera n s s s r r r a r stituto stituto rectorate of Public Public of rectorate t . . . . nior nior o od Coupon Coupon od tions tions O ne vernance and Public Public and vernance thority, thority, . . . vernment and and vernment air air nagement, U nagement, line line h e DESA artswitch, artswitch, erna V A K A E M M sing st Practices –U Practices st SING raini C e i a n l ncenzo ncenzo l a a ida ida vin vin mir mir p p tonio tonio A lebogo Pracious Pracious lebogo ntai ntai
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i t Works t i ng y B I C h ) o p s Erxpe t Group Meeting
EXR PE T GROUP MEETING: TRANSFORMATIVE E-GOVERNMENT AND INNOVATION: CREATING A BETTER FUTURE FOR ALL
BACKGROUND The move towards a more citizen-centric approach entails improving online public service delivery through better use of ICT tools towards promoting the digitalization of the public sector, enabling better access to electronic services, including mobile delivery, and making self-service solutions through electronic and mobile services an opportunity for all. In this context, DPADM is developing a Self-Assessment E-Government Toolkit for the use of all UN Member States to be made available online for maximum global outreach. The purpose of the Toolkit is to help Member States (a) self-identify the steps they need to take to enhance their E-Government and hence to transform their government so as that it is more efficient, effective, transparent and open, accountable, participatory and citizen- centric, and (b) provide guidance on how to effectively design and implement an e-governance strategy and roadmap to promote economic, social and sustainable development through progress in key e-governance areas.
OB JECTIves This Expert Group Meeting is organised by the E-Government Branch of DPADM/ UNDESA. The purpose of the EGM is to provide a forum for discussion to allow the experts to:
• exchange views on emerging trends and issues related to the theme of the meeting; • Provide advice and recommendations for DPADM on the formulation of a self-assessment Toolkit on how governments can enhance their e-governance, including recommendations on the key components and questions to be included in the toolkit; • share experiences and lessons learnt from the development of previous toolkits, including how to engage governments in the design and use of a toolkit.
35 2013 UNITED NATIONS PUBLIC SERVICE forum 36 day and aWARDS CEREMONY • • • • • A d structured and method participatory the using conducted be will eting D T of development the for recommendations and advice seeking on afocus with The EX
E T dr. U E E G M E T U S E T D E T C M Con a a a a P s c well as increase knowledge sharing through the dissemination of good practices good of dissemination the through sharing knowledge increase as well United the of content T consideration; meeting; the U el: +1-917-367-3028 el: el: +1-212-963-2299 el: +1-917-367-4524 el: e GB GB ma m m x hief, hief, nited nited N i o s. r. A vision for Public Public for vision he findings and outcomes of the meeting will enrich the thematic areas and and areas thematic the enrich will meeting the of outcomes and findings he P nior nior pert pert report containing the meeting proceedings. proceedings. meeting the containing report Toolkit for the of implementation the for roadmap N Toolkit for the of formulation the for recommendations of set n o vernance and Public Public and vernance P ail: [email protected] ail: [email protected] ail: M oncrete deliverables of the meeting, the following outputs are expected: expected: are outputs following the meeting, the of deliverables oncrete DM E A A V DESA / / il: [email protected] S e D D C t driana nni Haa in verview of the emerging trends and issues related to the overall theme of of theme overall to the related issues and trends emerging the of verview A E ’ a P P G N s G
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p p p o o h h a h e e r L inner s r r s i s s co-creation and the use of the Toolkit? the of use the and co-creation H year? W that should be captured in the Toolkit? the in captured be should that t What are the new and upcoming themes on on themes upcoming and new the are What ay anch, nister, . . eakers eakers eakers o me questions to be addressed: to be questions me me questions to be addressed: to be questions me sociate Public Public sociate commendations and Conclusions commendations on on commendations O EMA EMA . . . air air air h erna ow to best engage governments around the world on the the on world the around governments engage ow to best V R A G R hat should be the roadmap from now until the end of the the of end the until now from roadmap the be should hat sing SING raini C o F i o n a ncenzo ncenzo berto Work berto o p p p wena wena yah yah B ni Haataja ni T T erson erson erson erson erson erson rward: Transforming Transforming rward: r D E I I R N eak and and eak C C t
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p e d Workshop 2
Transfer and adaptation of innovative practices for improved public service delivery in Least Developed Countries (LDCs)
BACKGROUND The access to and quality of public service delivery is critical to the development of any country, including in the context of implementing the Internationally Agreed Development Goals (IADGs), particularly the MDGs. It is Governments who are entrusted with the responsibility to deliver quality services equitably. If they lack the capacity to do so, the attainment of the MDGs, especially in the Least Developed Countries (LDCs), is unlikely, with significantly fewer resources to ensure sustained improvements in service delivery.
To promote greater and more equitable access to quality services, LDCs need to strengthen their institutional and human capacities to manage, implement, monitor, and evaluate the delivery of services in an innovative, transparent and inclusive manner. Learning and adapting successful initiatives from other countries’ experiences can considerably save resources and time, inspire new reforms, and in some cases help countries to leapfrog stages of development.
OB JECTIves The main objective of the Workshop is to facilitate the transfer of innovations, identified by LDCs that use collaborative governance methods at any level of government to deliver services that help achieve MDGs.
EXTD PEC E RESULTS I t is anticipated that the workshop will be instrumental for establishing immediate connections between innovators and adaptors in LDCs that can be built on to promote, in a concrete way, peer-to-peer exchange programmes and field visits planned for the next phase of a UNDESA project, which aims to foster innovation in LDCs. Additionally, the workshop will assist to identify and strengthen cooperative relationships between actors from the public sector, civil society, and the private sector, already engaged in the development frameworks of LDCs (such as regional and country networks for cross-country and cross-continental learning about innovations in public administration). It will bring about opportunities for collaboration and mobilisation of required resources with local and regional actors in the public and private sectors, as well as civil society (to promote collaborative governance approaches) and with countries that have introduced significant innovations.
43 2013 UNITED NATIONS PUBLIC SERVICE forum 44 day and aWARDS CEREMONY T Public of Chief D Con D D D G M E F Tel: +212.963.1973 D Public Public T M E F Tel: +212-963-3927 D A M E F Tel: +212-963-5410 D U M E F T 2 U U Public Public 2 U E F T U echnical Cooperation Cooperation echnical el: 1917-367-3004 el: el: 1917-367-3004 el: a a a a a mail: [email protected] mail: mail: [email protected] mail: m m m r. Jo nited nited nited nited N i i i e e e o s r. s. s. s. nadinemanke vision for Public Public for vision vision for Public Public for vision Public for vision x: +212.963.2916 x: x: +212.963.2916 x: +212.963.2916 x: x: 1 212 963 2916 963 1212 x: x: 1 212 963 2916 963 1212 x: sociate Public Public sociate partment of of partment partment of of partment of partment vernance and Public Public and vernance P ail: [email protected] ail: ail: [email protected] [email protected] ail: N N Fl S G S Plaza, Plaza, Plaza, Plaza, irkka t ary A or A A h a N N Team d d n- c a a ministration Capacity Capacity ministration ministration Capacity Capacity ministration tions tions tions tions V M M e
N N N ary an I l n e e g M az w w A forma E E E h D D u e c c c d i mber Y Y e e A kyan c K lu onomic and and onomic onomic and and onomic and onomic ministration Capacity Capacity ministration partment of of partment partment of of partment o o o-J d A A A a rk, rk, rk, rk, ministration and and ministration d d ndi d u t ministration and and ministration ministration and and ministration and ministration zya u NY NY A arez A lu t s d i 10017, U 10017, U sistant on a ministration ministration S S S E E o o o B B c c cial cial cial cial cial r r onomic and and onomic onomic and and onomic anch/ anch/ S S A A A A A G f f f D D D o O fairs fairs fairs vernance vernance D D e e e B f velopment velopment velopment velopment velopment P P r ficer anch A A DM DM S S o o cial cial cial cial O f ficer A A M M M f f a a a fairs fairs nagement nagement nagement 93 20 P 09:30 –12:00 10:30 –11:00 11:00 –12:00 09:00 –9:30 08:00 –09:00 sday, J 25 tu e u Honorable Honorable D D M G M Sp U Project H. C adaptation/transfer for appropriate practices innovative successful relevant U the from examples and delivery service public G Sp S M M M H R H. P Chief, on the relevant experience of of experience relevant the on D Sp Op R G M P Chief, U G D M e l egis o h n enera N N . i r r r o e o ain i i s r r s rector, U rector, E E E . nister of of nister of nister . John- . John- . Teddy . cretary cretary enary eakers e eakers le of innovations in attaining attaining in innovations of le . . neral discussion vernance and Probity Consultant, Consultant, Probity and vernance vernance and Probity Consultant, Consultant, Probity and vernance air ening of P P S e 2013 . . . V A A c S S D M M a i ia l l ctor ctor A A mai mai exandra exandra F exandra exandra t r s r p . . Jorge da Conceicao Teme Conceicao da . Jorge a Winner, Winner, Winner, Winner, ra . A A l M erson M S c Presen l C C M M a ot e
S i t B G G S B B R l nager N a a zi Prisca zi Prisca M S S i ion ession o ioheloa Phooko ioheloa e rithongthaworn i o / / a ry ry ry ry t t P t i U U diu neral of the the of neral ate, ate, ate unden nister, pp a S th N N M M K K t A or DESA DESA or a a S R i i e Winner, Thailand Winner, A lls lls M uzya uzya o t e d M a uth uth public of of public i t nistry of Public Public of nistry ministration, Timor-Leste ministration, M I G t ee e ion o b u A vernment of Lesotho of vernment t aguta r ing f rica G o vernment, vernment, M B o a ldova MDG hrain S s t e A A rvice, Uganda Uganda rvice, u u hrough improved improved hrough stralia stralia N P S A pool of of pool 45 2013 UNITED NATIONS PUBLIC SERVICE forum 46 day and aWARDS CEREMONY 15:30 –18.00 14:50 –15:30 34 53 P 13:45 –15:30 12.00 –13:45 Chief, P Chief, Center for Technology and and Technology for Center D R M F A P 4 Presenter D F adaptation successful for factors facilitating the and delivery G S M R of University F delivery service improved for leadership facilitative of role the and governance collaborative of potential The G B G O I D S Sp of University Hon. and Professor C C M L of sectors to public practices C Cultural Lunch n a a o o l l rofessor and Hon. Hon. and rofessor a reako a h hallenges and opportunities in transferring innovative innovative transferring in opportunities and hallenges E ro ro d r r r e m r r s ternational Cooperation Cooperation ternational inders University, University, inders . Carsten . Carsten . John- . . . Philip Thigo . Philip enary eakers cial cial uth uth c c . Thuli . Thuli neral discussion O aptation of best practices in priority areas of service service of areas priority in practices best of aptation air pp pp N F an, U an, i i , Centre for Public Public for , Centre l l up up e o or or i i lix lix ore ore t t A p D B A
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e stralia (on stralia S twork ( twork e rvice rvice V V RENIE . . S Z Z o e e ciety ( ciety S runyan D runyan I n ODNE C C novation (CP novation A s , U s S S ia) S Z A A e N T rvice rvice T P G ), S ) A , N G Winner, Peru Winner, a I e n irobi, irobi, rmany novation novation S I ) , K e nya E x po/ 12:00 –13:45 dnesday, J 26 w 9:00 –12:00 e D R Cultural Lunch and Technology for Center P Chief, p P D F adaptation successful for factors facilitating the and delivery A G S M R of University F delivery service improved for leadership facilitative of role the and governance collaborative of potential The G B a a articipants switch their respective groups from the previous day previous the from groups respective their switch articipants o rofessor and Hon. Hon. and rofessor reako a a ro ro d r r r . Carsten . Carsten . John- . Philip Thigo . Philip cial cial c c aptation of successful practices in priority areas of service service of areas priority in practices successful of aptation pp pp i i u l l up up or or i i n t t D B A
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e twork ( twork V . S Z o e ciety ( ciety S runyan ODNE S S Z A e T rvice rvice T G ), ) , N G a I e n irobi, irobi, rmany novation novation K e nya E x po/ 47 2013 UNITED NATIONS PUBLIC SERVICE forum 48 day and aWARDS CEREMONY 17:30 –19:30 recommendations and conclusions overall of Presentation 16:00 –17:00 13:45 –14:15 19:30 –21:00 17:00 –17:30 14:45 –16:00 14:15 –14:45 34 70 P 13:45 –17:00 Chief, P Chief, C Con I D B by C organised cl G M G G B G B G M G D C F T n e he Wayhe l a reako reako l h inner ro ro enera r o e o s s t . John- edback and Conclusions and edback enary o o . . neral vernance and Probity Consultant, Consultant, Probity and vernance Consultant, Probity and vernance air h erna A A sing sing of raini C up up clu l l exandra exandra exandra p A
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E x S S essions essions h ibi t ion nue: nue: V 25-26 J ring D C FOS Works e O EVE N T B T E a u L E h hrain hrain n O o X e 2013 p P T 3 I M n OF ternational Circuit ( ternational EN P TH A T T R A T E GENDA I P C I O P A S B T T I C -2015 I ON )
IN TH E
Workshop 3
FOS TEring PARTICIPATION IN THE CONTEXT OF THE POST-2015 DEVELOPMENT AGENDA
BACKGROUND This workshop is being organized by the United Nations Economic and Social Commission for Western Asia (ESCWA) in partnership with the Development Management Branch of DPADM/UNDESA.
The Workshop on “Fostering Participation in the Context of The Post-2015 Development Agenda” will explore the challenges, trends, innovative practices, and capacity development tools to foster participation for accelerating the achievement of the millennium development goals in the last 1,000 days to the target date. The goal of the Workshop is to enhance knowledge and build a shared understanding among governance actors of what strategies, practices and tools Member States can adopt to conduct a self-assessment with respect to the engagement of citizens in managing development in their respective countries. These tools will also assist in fostering participation to meet the challenges of sustainable development in the post 2015 context: eradicating inequalities, extreme poverty and disparities between and within countries – especially between urban and rural areas – addressing the needs of the poorest and most marginalized, minorities, women and girls, improving food security, maternal health, sanitation, rural development, environmental sustainability and responses to climate change. To this end, the UN Secretariat has developed a citizen engagement self-assessment questionnaire (CESAQ) that will be shared with participants. The Workshop will also provide ample time for exchanging ideas, experiences and lessons learned on participatory governance and citizen engagement in development management with a particular focus on the Arab region.
Key lessons learned will be reflected in a set of recommendations, which will be presented in the concluding plenary session on the last day of the Forum.
51 2013 UNITED NATIONS PUBLIC SERVICE forum 52 day and aWARDS CEREMONY engagement in development management in the Arab Region. Arab the in management development in engagement citizen and governance participatory on progress to track requirements training and development capacity for needs identify help will workshop The RESULTS EXPECTED 2012. December 3-6 on Lebanon Beirut, in ESCWA and DPADM by organized jointly workshop development acapacity and Meeting Group Expert an during discussed was which of framework (CESAQ), conceptual the questionnaire self-assessment engagement acitizen developed has Secretariat UN the To end, this countries. respective their in development managing in citizens of engagement to the respect with aself-assessment to conduct capacity participants’ enhancing intends also It beyond. and MDGs the of achievement the for participation fostering on learned lessons and experiences ideas, exchange can participants other and practitioners where aforum to provide aims workshop The OBJECTIVES E UN-ESCWA Division Issues Conflict-Related and Emerging Issues Related Conflict and Emerging for Division D M [email protected] Email: DMB, DPADM/UNDESA Officer Administration Public and Governance M [email protected] Email: (UNDESA) Affairs Social and Economic of Department Nations United (DPADM) Management Development and Administration Public for Division C TACT M C mail: [email protected] hief, Development Management Branch (DMB) Branch Management Development hief, irector irector on r s s . V . E . T ari alentina lia A k A rmstrong
lami I n f R orm esta ation
:0–1:0S 9:30 –11:00 J , 25 R 8:30 –9:00 ESDA T :0–93 O 9:00 –9:30 u y u M f • • • key questions: following to the responding practices innovative global from learn will Participants Relationship? State-Citizen aNew for Participation Enhanced Governance: Participatory Workshop deliberations and EGM Beirut the from key findings the of Presentation Mr. Nehme Adib DESA/DPADM Officer, Administration Public and Governance Resta Valentina Ms. ESCWA/ECRI Building, State and Governance on Advisor Regional Mr. Nehme Adib Objectives Workshop on introduction and remarks Welcoming C F Discussion & 2-3 Recommendations &2-3 Recommendations Discussion ESCWA Workshop Agenda Development
a ession o egistration itizen Engagement and Participatory Governance Governance Participatory and Engagement itizen ne pening r. Nehmeh Adib management? W public administration? W relationship? state-citizen anew of architecture aresilient to build W stering Participation in the Context of The Post-2015 The of Context the in Participation stering cilitator hat is the role of public participation in development development in participation public of role the is hat and governance in engaged citizens are how hy and order in taken be must that steps basic the are hat 2013 I S ession 53 2013 UNITED NATIONS PUBLIC SERVICE forum 54 day and aWARDS CEREMONY 15:45 –16:00 S 13:45 –15:45 12:30 –13:45 S 11:00 –12:30 Coffee Break Coffee &2-3 Recommendations Discussion Policyn Welfare of Director-General Lee Mr. Choongyeol S Baydas Lana Ms. f • • Cultural Exhibition Expo/ Innovation Service Public to the Visit and Break Lunch &2-3 Recommendations Discussion Oman of Sultanate Institution, Audit State Systems, of Head Lawati Al Sabah Mr. Abdulameer Morocco (RCAR), Retraite de d’Allocation Collectif Regime Support, of Director S Jordan Cooperation, International and Planning of Ministry Department, Programmes and Plan Development Director, Obeidat Mr. Ziad f • • • to Information Access of Opportunities and Challenges Governance: Participatory Strengthening F • • Mechanisms Consultation Better for Obstacles Current Overcoming Governance: Participatory Strengthening Mr.
a a pea ession pea ession i rst Social Affairs Officer, ESCWA’s Center for Women ESCWA’s for Officer, Center Affairs Social rst barriers that hinder citizen consultation? consultation? citizen hinder that barriers W W H consulting citizens? W information? to government access W information? classifying and citizens W frameworks? organizational required the are etc.)? What protection, data access, special confidential, (public, information W determinants of good consultative processes? processes? consultative good of determinants cilitator cilitator ow can ICT help in consulting citizens and what are are what and citizens consulting in help ICT ow can Y hat are the provisions for informing citizens and for classifying classifying for and citizens informing for provisions the are hat hat are the capacity, administrative or institutional institutional or administrative capacity, the are hat consultation? for practice good of examples the are hat for required arrangements institutional the are hat to regards with by citizens faced challenges the are hat informing for practice good of examples the are hat a k k ssir Belrhiti ssir er ers II III
33 53 S 13:30 –15:30 12:00 –13:30 S 10:00 –12:00 DNESDA W S 16:00 –17:30 15:30 –15:45 e y , 26 J , 26 M f • • • • • Cultural Exhibition Expo/ Innovation Service Public to the Visit and Break Lunch Egypt University, Cairo Science, M S Region Arab the in Engagement Citizen Assessing &2-3 Recommendations Discussion M f • • • • Development Management in Decision-Making Governance: Participatory Strengthening Coffee Break Coffee DESA Economics, of Professor
a a ession pea ession ession s. Valentina Resta Valentina s. Mahdi El Alia s. r. Zuhair Al- r. Zuhair providing other advisory services to the region region to the services advisory other providing in and development capacity in ESCWA and DESA of W development? W improvements? policy H W H decision-making? W decision-making? in participation enable policies decentralization and data government open H making? W government? the with jointly and interactively integrally, more making W cilitator cilitator ow can the stakeholders tap into its results to suggest to suggest results its into tap stakeholders the ow can improved? further be questionnaire the ow can budgets, to national/local access public ow effectively hat is the role of the United Nations and especially especially and Nations United the of role the is hat capacity and research for exists demand further hat mechanism? dissemination suitable most the is hat in citizens engaging when faced be could challenges hat decision- for practice good of examples the are hat decision- in to participate citizens allow frameworks hat u k ne er continued Vcontinued V IV 2013 K h ayed F a culty of Economics and Political Political and Economics of culty 55 2013 UNITED NATIONS PUBLIC SERVICE forum 56 day and aWARDS CEREMONY 93 10 D B 19:30 –21:00 17:30 –19:30 C 17:20 –17:30 S 15:45 –17:20 17:00 –17:30 I o cl ( &2-3 Recommendations Discussion Uganda of Service Public for State of Minister H f WayThe nternational ESCWA/ECRI, DESA/DPADM) a ession ahraini losing inner .E Ms. Prisca Sezi Mbaguta Sezi Prisca Ms. .E rganised by CICCC rganised osing cilitator R VI S F ceremon eception C orward orward ession ultural C ircuit y
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E xhibition Venue: Bahrain International Circuit (BIC) International Venue: Bahrain NE W 25-26 J ANS T D E r q e o liver r ualit k s u hop f o y 2013 y 4 rming to A d P vance u blic G S e e nder rvice
W orksHOP 4
Tansr forming Public Service Delivery to Advance Gender Equality
BACKGROUND Governments, national governments and donors are accountable for implementing their commitments to gender equality and women’s rights and for securing the financial resources needed for this purpose. However, gender equality as a development priority is often absent from development and aid management processes and instruments and evidence continues to point to significant gaps and obstacles to women and girls’ access to public services1. Where this access exists, quality is often lacking. In conflict and post conflict contexts, the challenges facing equitable public service delivery are even greater. In responding to these issues, a number of countries have introduced innovative measures some of which will be recognized and discussed at this Forum.
In addition, approaches to mainstream gender in governments’ plans, budgets and performance monitoring systems will be examined in light of their potential to address structural gender inequalities and durably transform public service delivery. One of these approaches, Gender Responsive Budgeting (GRB), is increasingly adopted by governments around the world with 65 countries reporting work in this area in 2011. At the national level, GRB initiatives have collaborated with Ministries of Finance to mainstream gender in budget reform processes and systems; supported sector ministries to ensure that their plans and budgets facilitate the implementation of programmes that address women’s needs; built capacity of public institutions in gender responsive planning and budgeting; and supported mechanisms for monitoring and tracking financing for gender equality within and outside governments. At the local level, GRB work has sought to improve women’s access to resources and services through strengthened capacities of local authorities to design and implement gender responsive plans and programmes. At the global level, efforts have been made to engage donors with a view to making aid more responsive to gender equality priorities.
In a context where austerity measures, conflict and development challenges of various natures threaten to stall or reverse progress on gender equality, it is more important than ever to safeguard investment in gender equality, enhance efforts in promoting gender responsive service delivery, and strengthen accountability and capacity for implementing gender equality commitments.
1 Women’s participation in the delivery of public services is an equally important issue. This was the theme 59 of the 2012 UNPSA Forum/Workshop on Gender Equality. 2013 UNITED NATIONS PUBLIC SERVICE forum 60 day and aWARDS CEREMONY women groups in the anti-corruption agenda at national and international level. level. international and national at agenda anti-corruption the in groups women involve and specifically more women for relevance of issues to address need will mechanisms and measures approaches, anti-corruption Therefore, perspective. agender from corruption of impact the to analyze designed instruments and tools for provide nor collection data sex-disaggregated undertake not do far so they as blind gender mainly are tools measurement corruption accepted internationally current The under-reported. often are services to public access for return in favors sexual demanding as such women affect disproportionately that corruption of types Moreover, participation. political and enforcement law employment, as such sectors other also etc.) but sanitation and water health, (education, services to basic access certainly includes This services. to public access to women’s obstacle asignificant constitutes also corruption countries, many In limited. are commitments, to implement allocations track and actions these for available resources make equality, gender on actions to cost government of capacity the sectors; to social limited often but low only not are which equality gender for resources financial commitments; equality gender national and plans local and sector including policies public between disconnect afrequent is there • • • objectives: following the to achieve aim will workshop the Specifically, results. development equitable achieve and services to public access girls’ and women to improve aview with budgets and plans governments’ in perspective agender to integrate best how about to think encouraged be will Participants discussed. be also will rights women’s and equality gender towards commitments of implementation the on impact its and equality gender for financing of issue The services. to public access women’s in challenges and gaps practice, good examine will organizations society civil and governments local ministries, sector ministries, of Representatives concerns. equality to gender responsive more it to make delivery service public transforming on servants civil among sharing experience and dialogue for aplatform provide will workshop This OBJECTIVES governance. responsive to gender obstacles many too still are There systems. governance of atransformation is broadly, more needed, is What •
strengthening gender responsive governance and financing for gender equality. equality. gender for financing and governance responsive gender strengthening I B tracking); expenditures public and budgeting planning, costing, (gender-sensitive services to public access women’s and equality gender for financing strengthens S replicated; be can they how and countries post-conflict and stable in level) local and sectoral (at national, D performance monitoring; dentify a set of recommendations for transforming public service delivery and and delivery service public transforming for recommendations of aset dentify hare knowledge about capacity development and accountability measures that that measures accountability and development capacity about knowledge hare uild practical skills for gender responsive planning, budgeting and and budgeting planning, responsive gender for skills practical uild iscuss measures and initiatives improving women’s access to public services services to public access women’s improving initiatives and measures iscuss F i nance Ministries, planning planning Ministries, nance F o r instance, r instance, • • • following: the include workshop the of outputs main The RESULTS EXPECTED Email: [email protected] Email: WOMEN UN P TACT M C
a gender perspective. from performance monitoring and budgeting planning, for capacity institutional to build efforts in involved institutes) currently training other and excellence A n equality. gender for financing and governance responsive gender strengthening equality, A s remaining challenges. A r rogramme Specialist Specialist rogramme on s . eport capturing the shared experiences, the identified results as well as as well as results identified the experiences, shared the capturing eport Fatou et of recommendations for transforming public service to advance gender gender to advance service public transforming for recommendations of et etwork of institutions (schools of public administration, GRB centers of of centers GRB administration, public of (schools institutions of etwork A
I mimata n f orm L ation o 61 2013 UNITED NATIONS PUBLIC SERVICE forum 62 day and aWARDS CEREMONY 00 30 A 10:00 –13:00 09:45 –10:00 02 04 E 10:20 –10:40 W 09:00 –09:45 TUESDA Y , 2 5 J u Break Women UN Section, Leadership and Governance Director Lasagabaster Begona Ms. Economy and and Economy of Ministry Administration, General of Department Officer, Mr. Marciano-Agostinelli Lorenzo I Lahore, Pakistan Labor, of Department Unit, Gender Director, Deputy Mr. Tahir Manzoor P P Morocco Interior, of Ministry Staff, Technical and Administrative for Training of Director Governor, Zarrouk Najat Ms. P and Women Citizens, ( Expert Senior Christen Sabine Mrs. Presenter of Ministry Unit, Gender the of Head Areval Soraya Ms. P E Egypt Program, Outreach Health Women’s Manager, University/Project –Cairo Radiology of Professor Salem Dr. Dorria P learned lessons and challenges partners, D I P M ( Expert G tal ntroduction and Expectations and ntroduction a cuador g resenter resenter resenter resenter resenter w ne erman escribe the initiative, conception, strategy, results, funding, funding, results, strategy, conception, initiative, the escribe orocco elcoming k y ard istan y pt 2013
F recipient y e deral Employment Agency), Germany Agency), Employment deral R F emar F i nance, Italy nance, e deral Ministry of of Ministry deral k Y s o uth) and Mrs. Eva Peters, Senior Senior Eva Peters, Mrs. uth) and F a F mily Affairs, Senior Senior Affairs, mily i nance, Ecuador nance, 90 :0R 09:00 –9:10 wednesda W 16:50 –17:00 T 15:15 –16:50 15:00 –15:15 G 14:00 –15:00 13:00 –14:00 91 :0D 09:10 –9:20 y , 26 J , 26 Programme Specialist, UN Women UN Specialist, Programme M and f Prasad Mr. Durga of Ministry Secretary, Joint Pokharel Raj Mr. Dhundi Nepal in equality gender for financing for accountability Strengthening Women UN Specialist, Programme Ms. P Break Austrian the of Head Rosenbichler Ursula Ms. Senegal “Prevenir”, Association of President Aziz Dr. Abdoul S l Cultural Exhibition Expo/ Innovation Service Public to the Visit and Break Lunch for Day 2 for UNCD Adviser, Technical Chief Okumu Mary Ms. Africa in programme Development Local Equitable Gender the level: local the at services to public access women’s Improving Nepal Women UN Officer, Programme R earning from initiatives in Senegal, Austria and Latin America Latin and Austria Senegal, in initiatives from earning pea ormula he lanning and budgeting with a gender lens agender with budgeting and lanning ecap eview key messages from Day 1 and present the programme programme the present Day 1and from keyeview messages eveloping ender s. s. rap F F E u
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63 2013 UNITED NATIONS PUBLIC SERVICE forum 64 day and aWARDS CEREMONY 12:00 –13:45 C 11:15 –12:00 11:00 –11:15 C 09:20 –11:00 Cultural Exhibition Expo/ Innovation Service Public to the Visit and Break Lunch Russia Excellence, of Center Regional GRB for Member Board Advisory and University State Moscow Professor, Associate of Ministry Report, Budget Gender and S (continued) l R Break Uganda Director, Program Senior Mukunda Mr. Julius Rwanda of School Research, of Director Ezeanya Dr. Chika Mozambique University, Mondlane Eduardo Issues, Gender of Coordination and Studies of Center the of Director Cossa Generosa Ms. of Ministry the at Unit Opportunities Sports, of Minister Deputy Mooty Ayat Abdel Ms. S l R Ms. Irina Ms. and Economic of Department the of Head Bouba Zineb Ms. Mexico Genero”, de “Equidad Perspective, aGender with Budgets Public Coordinator, Programme Reye Emilia Ms. earning from various experiences around the world world the around experiences various from earning world the around experiences various from earning pea pea esponsive esponsive apacit apacit k k ers ers K y D y D a
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nance, Morocco nance, F i nancial Report Report nancial 93 10 D B 19:30 –21:00 17:30 –19:30 C 17:00 –17:30 17:00 –17:30 P 14:15 –15:15 P 13:45 –14:15 53 70 E 15:30 –17:00 15:15 –15:30 I o cl O Mr. w F Ms. Sangeeta Purushothaman Malaysia Corporation, Development Women’s Penang Officer, Executive Chief Sofjan Sri Ms. h Break India Women, Advisor, UN Programme Ms. Governance expert, Independent consultant, Benin S equality? gender to advance delivery service S it? about done be can what and services nternational anel anel ow does corruption affect women and girls’ access to public to public access girls’ and women affect corruption ow does pea pea o stablishing ahraini losing inner utcome hat governance models are needed to transform public public to transform needed are models governance hat rganised by CICCC rganised osing under, Best Practices Practices Best under, K Y a a k k ngo Lare-Lantone ngo mini Mishra mini : G : G ers ers R R ender ender ceremon eception C D
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C rEATING an Enabling Environment for Entrepreneurship and Economic Development through Innovation and e-Government
In line of the UN Resolution “Entrepreneurship for Development”, UNIDO ITPO Bahrain through its Arab International Center for Entrepreneurship & Investment is organizing this workshop which is aimed at sharing best practices on the optimal eco- system that would best ensure the smooth creation and growth of entrepreneurial enterprises; hence, playing a significant role in job creation, youth employment, eradication of poverty and economic diversification. The various thematic sessions will address and present potential investment opportunities in the area of Green Industry and the Bahrain Cluster of Health & Wellness “Green Lifestyle”.
The workshop will also address the role of the various support institutions whether financial or non-financial service providers and educational institutions in promoting entrepreneurship. Also present best practices for the economic empowerment of women.
An entrepreneurs debate will be organized for 12 entrepreneurs from eleven countries namely Bahrain, Lebanon, Sudan, Egypt, Kuwait, Saudi Arabia, Tunisia, Kenya, Sierra Leone, Armenia and Italy. Allowing to share their personal experiences and deliberate on what needs to be done to further boost entrepreneurship development.
69 2013 UNITED NATIONS PUBLIC SERVICE forum 70 day and aWARDS CEREMONY 12:00 –13:45 03 20 THEMATIC SESSION I 10:30 –12:00 PLENAR 09:45 –10:30 OPENINGSES J , 25 09:30 –09:45 R 08:00 –09:30 ESDA T u y u Cultural Exhibition Expo/ Innovation Service Public to the Visit and Break Lunch Mr. Osama Al Al Mr. Osama Africa South Representative, UNIDO Eisa Dr. Mohamed Consultant Communications and Project UNIDO Abdulmalik Mr. Rami S.P.A. Technogym Manager Area Ottogalli Mr. Ruggero Development Agricultural for Initiative National General Secretary Deputy S Environment for Council Supreme CEO A C Cluste &Wellness Health Growth: Green Center Investment OECD MENA the of Director Hejres Zakaria Dr Chambers of Union Arab General Secretary Shehab Dr. Imad USA R20, Advisors Strategic President Mr. Terry Tamminen Governorate Southern the of Governor Rashed Bin Abdulla Shaikh HE &Investment Entrepreneurship for Center International Arab UNIDO the Trustees of of Board Chairman Bin Ebrahim Shaikh HE S K Bahrain ITPO UNIDO Head Hussein Dr. Hashim K Al Maram Shaikha pea pea ey hairperson egistration F ne del Al Zayan Al del H G note Speech note 2013 k k reen reen ers ers Y SESSION
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71 2013 UNITED NATIONS PUBLIC SERVICE forum 72 day and aWARDS CEREMONY 16:45 – 17:30 Recommendations and Conclusions from Day 1 from Conclusions and Recommendations 16:45 –17:30 15:15 –16:45 THEMATIC SESSION III 15:15 –16:45 CEO Tenmou CEO Haidar Mr. Hasan of Bank Manager General S Bahrain /AICEI UNIDO M C Entrepreneurial Enterprises F Pack Liban Attallah Soha Ms. Bahrain) Association (Innovation Ibtikar Director Al Mr. Osama Association Businessmen Alexandria Director, Executive Tabaa El Mr. Motaz F Subyani Al Dr. Abdullah Intrapreneurship Authority Oasis Silicon Dubai Horska Mr. Hans Chambers Arab of Union General, Secretary Shehab Dr. Imad S Bank Development Bahrain Manager, General Deputy H C Entrepreneurial Enterprises Non Head of of Head Shehab Ebrahim Mr. Ahmed Mr. Tawfig Moh’d CEO Darmaki Al Saeed Mr. Abdullah pea pea o i hairperson hairperson E Sh. Hesham Al Al Hesham E Sh. r. Barhoumi Afif nancial Services for the Creation & Growth of of &Growth Creation the for Services nancial under & President The The &President under F K k k i h nancial Support Services for the Creation & Growth of of &Growth Creation the for Services Support nancial ers ers alifa alifa F i nance, Ebdaa Bank Bank Ebdaa nance,
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nd for Enterprise Development, UAE Development, Enterprise for nd h aja K K h h aled alifa F K i rm h artoum 03 20 THEMATIC SESSION V 10:30 –12:00 THEMATIC SESSION IV 09:00 –10:30 wednesda y , 26 J , 26 Director of Support Center for Women, SCW Women, for Center Support of Director Ahmed Rana Mrs. F Romaithy Al Mariam Mrs. Women Economic Empowerment Centers Leone Sierra UNIDO Caramba Coker Antonia Mrs. Ambassadors) (Entrepreneurs Society Businesswomen’s Bahrain President Janahi Ahlam Mrs. Council Businesswomen Arab Mrs. SCW Women, for Center Support of Director Ahmed Rana Mrs. S M C Women Economic Empowerment University, American Lebanese Dr. Josiane Austria Consultant, Communications and Project UNIDO Abdulmalik Mr. Rami University Ahlia Director Hawaj Al Dr. Abdulla University Gulf Director Zayani Al Dr. Mona Women for University Royal President Jumaah Dr. Mazin D C Development: Chaired Entrepreneurial in Institutions Educational of Role & Labor & Labor Affairs Social of Ministry Undersecretary Assistant of Institute Director, S Africa South UNIDO a pea pea hairperson hairperson r. Mohamad Eisa r. Mohamad rs. Awatef Qattan Al rs. mily Development Development mily u K k k ne h ers ers ayria Dashti ayria K 2013 u
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F F a o mily and Entrepreneurial Business, Business, Entrepreneurial and mily undation, UAE undation, F r ance 73 2013 UNITED NATIONS PUBLIC SERVICE forum 74 day and aWARDS CEREMONY 93 10 D B 19:30 –21:00 17:30 –19:30 17:00 –17:30 CLOSING SESSION 15:45 –17:00 THEMATIC SESSION VI 13:45 –15:45 12:00 –13:45 I o cl Bahrain ITPO/AICEI UNIDO Head D S Partner Managing T S F Cultural Exhibition Expo/ Innovation Service Public to the Visit and Break Lunch nternational ony ony r pea pea ahraini inner r. Hashim Hussein r. Hashim rganised by CICCC rganised anchising an Innovative Support Program for Entrepreneurs for Program Support Innovative an anchising osing F k k i er er tzpatrick R
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W orksHOP 6
L eADERSHIP for Transformational Government
Background This session will examine the role of leadership in transformational government. Panelists will relate their narratives of successful leadership for effectively implementing government strategies and development policies through an inclusive, consultative, empowering and enabling process that focusses not only on people development but also on structural change mechanisms to institutionalize leadership and make government transformational.
The presentations will put a special emphasis on the impact that political leadership has on community capacity development. In furthering transformational government, the Workshop will illustrate how national and local political leaders influence the dynamics between the various stakeholders in the State/Community and how these interactions ultimately affect the overall direction of a country, community and it’snational development.
For transformational government to become a reality, i.e. inclusive, self-regulating, centrally flexible and locally resilient, a new breed of leadership is required, one that can operate through E-Governance to engage a variety of stakeholders. This new breed of leaders quickly build social capital despite the generally negative perception of politics and political elites; they systematically harness the goodwill of stakeholders and foster conditions under which people can work together; create new visions, productively deal with underlying issues, generate fresh insights and change cultures.
O bJECTIVES • Reach a common understanding of leadership for transformational government in the context of the Arab/Middle Eastern region and develop agreed upon programming concepts and strategies through different practical methodologies. • Relate successful government strategies for enacting the transformational government, both centrally and locally; • Identify possible “missing links” between evidence and action for change. • Steps towards operationalizing strategies and support
77 2013 UNITED NATIONS PUBLIC SERVICE forum 78 day and aWARDS CEREMONY • • • ESTIONS • transformational? government ow is • IN • M • • • • transformational E-Government to make eadership • • SUES I • s
transformational government capacity development? capacity government transformational W changes? to these led that outputs and indicators performance economic and participation, and decision-making community W agenda? development government transformational the of direction overall the and structures policy the and acommunity in stakeholders H government? transformational W W H government C E C B T etc. Community-led, Government-led, Individual, D L a he role of leadership throughout the extended value-chain of E-Government of value-chain extended the throughout leadership of role he nacting the Transformative Environment of E-Government through leadership through E-Government of Environment Transformative the nacting uilding leadership capacity for transformational government transformational for capacity leadership uilding onceptual & theoretical perspectives of leadership and transformational transformational and leadership of perspectives &theoretical onceptual ommunity-led leadership through Innovation Networks ow do political leaders influence the dynamics between the various various the between dynamics the influence leaders political ow do ifferent types of leadership for transformational government: government: transformational for leadership of types ifferent hat are the leadership styles and how can leaders serve as catalysts for for catalysts as serve leaders can how and styles leadership the are hat institutions, government and governance the in changes the are hat for development capacity on leadership government of impact the is hat government? transformational for required is leadership of type hat Q
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11:15 –11:45 I 09:20 –09:30 W J , 25 09:00 –09:20 R 08:30 –09:00 ESDA T 11:00 –11:15 09:15 –11:00 u y u Coffee Break Coffee UNDP Tamer Qarmout UNDP Dr. Advisor, Turkey Concept RECIPA Office, Minister’s Prime Group, Advisory E-Government of Head Altinok Ramazan Dr. A. Government Transformation for Leadership to Nurture Strategy Turkish Government S Government Transformational in leadership for Strategies ses L (BIPA) Administration Public of Institute Bahrain General, Director Shams Bin Dr. Raed (UNDP) Programme Development Nations United Representative, &Resident Coordinator Resident Mr. Grohman Peter S Ab R (Q&A) Discussion Tunisiav House, 4D-Leadership Director, Seibi Mr. Lotfi Government of School Dubai the at Professor Assistant and Initiative Research Management Public Arab the of Director Assistant Director General, BIPA General, Director Assistant Dr. Sofiane Sahraoui ntroduction eadership for Transformational Government Transformational for eadership pea pea apporteurs egistration ne elcoming la Amawi K sion h 2013 k k alid Al- alid ers ers 1
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F r ance 11:30 –12:00 P 10:30 –11:00 W 9:45 –10:30 k 9:15 –9:45 I 9:00 –9:15 DNESDA W 11:00 –11:30 e y , 26 J , 26 Developing Leaders in the Transformational Context of Tunisia of Context Transformational the in Leaders Developing Tunisia House, 4D-Leadership Director, Seibi Mr. Lotfi Tunisia of Context Transformational the in Leaders Developing Bahrain BIPA, at Training Leadership BIPA Director, Programme Leadership Ameen Mr. Ishaq Bahrain BIPA, at Training Leadership UAE Dubai, in Transformation Government for Initiatives Leadership Maktoum Al Rashid bin Mohammed Sheikh Government of School Dubai the Associate, Research Biygautane Mr. Mhamed UAE Dubai, in Transformation Government for Initiatives Leadership S Regional Experiences ses D Italy Rome, of University Programme, Master Administration Public of Management and Innovation of Director Meneguzzo Dr. Marco Government Transformational for Building Capacity Leadership Bahrain Company, Industries Petrochemical Gulf Adnan Al-Mahmoud L C C BIPA General, Director Assistant Dr. Sofiane Sahraoui Government ntroduction eadership Capacity Development for the Transformational Transformational the for Development Capacity eadership pea lenar e hairperson offee Break offee r. Meneguzzo Marco or y sion note u k k ne ing ers y III 2013
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W or k shop S ub - theme 81 2013 UNITED NATIONS PUBLIC SERVICE forum 82 day and aWARDS CEREMONY 64 73 W 16:45 –17:30 16:20 –16:45 93 10 D B 19:30 –21:00 17:30 –19:30 C 17:00 –17:30 17:45 –18:00 17:30–17:45 P 14:45 –15:15 W 14:15 –14:45 13:30 –4:15 15:15 –17:45 Coffee Break Coffee (Q&A) Discussion I o cl UNDP Tamer Qarmout UNDP R D on Research Government of School Dubai the Associate, Research Biygautane Mr. Mhamed Government of School Dubai the Associate, Research Biygautane Mr. Mhamed BIPA General, Director Assistant Dr. Sofiane Sahraoui Government Transformational the in Leadership for Agenda Research/Policy spea BIPA Shams Bin Dr. Raed C (MEPAR) Research Administration Public East Middle to the Introduction ses L Ab Cultural Exhibition nternational unch Break and Visit to the Public Service Innovation Expo/ Innovation Service Public to the Visit and Break unch lenar apporteurs ahraini losing hairperson inner efining the Research/Policy Agenda for MEPAR for Agenda Research/Policy the efining rganised by CICCC rganised or or osing la Amawi sion k k k ing ing er R y IV R
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C oOPERATION Council for the Arab States of the Gulf (GCC) Initiatives Towards eGovernment and Sustainable Public Services
BACKGROUND The Gulf Cooperation Council (GCC) was formed in 1981 in an aim to create economic, scientific and business cooperation among its members. Such cooperation is also concrete in the eGovernment and public services and thus the group countries. Luckily, Gulf countries have uniformed egovernment strategy guidelines and common level of awareness among GCC citizens about eGovernment services. Most recently GGC countries have enjoyed high ranking in the UN eGovernment Readiness Index as a result of advancements in eGoverment initiatives.
OBJECTIVES Being held on the sidelines of the United Service Public Service Day 2013, the workshop will gather GCC eGovernment leaders and will be attended by international delegates, a number of objectives are sought, including: (i) Share regional experiences and successful stories with other countries, (i) Showcase the best initiatives adopted in the GCC countries based on UN eGovernment Survey 2012 that focused on whole of government approach (iii) Discuss emerging issues with GCC eGovernment leaders (iv) Provide a model regional experience for other countries for the benefit of all. .
EXPECTED RESULTS The concrete outcomes are expected from the workshop:
The workshop will enrich the UNPSF and provide an opportunity to showcase the unique initiatives within the GCC countries related to eGovernment and Public service.
The workshop provides an open and interactive discussion platform involving the leaders of GCC eGovernments to exchange ideas related to the eGovernment integrated projects and outlook for future GCC joint projects.
Most importantly the workshop is to share successful projects with the other countries in order to benefit from the experiences and achievements of the block.
85 2013 UNITED NATIONS PUBLIC SERVICE forum 86 day and aWARDS CEREMONY 41 42 A 14:15 –14:25 12:00 –14:15 11:45 –12:00 eG 11:05 –11:25 M 10:45 –11:05 12 14 B 11:25 –11:45 95 01 S 09:55 –10:15 S 09:35 –09:55 09:15 –09:35 J , 25 O 09:00 –09:15 ESDA T u y u Ministry of Higher Education, Saudi Arabia Saudi Education, Higher of Ministry Technology, Information for Agency Central The Dr. A S Cultural Exhibition Expo/ Innovation Service Public to the Visit and Break Lunch (Q&A) Discussion M M Qatar Interior, of Ministry w Assistant Director General at MCIT – MCIT at General Director Assistant Ahmad Eng. Impact and Challenges CERT, U.A.E Operations Manager E Oman Planning, for Council Supreme Consultant Strategy Media Social D I Bahrain VCEO –eGA, D mpact a mart ng. Meshal Abdulla Ibrahim Binhussain Ibrahim Abdulla Meshal ng. aladi chievement ne r. Hilal Said Al Shidhani Al Said r. Hilal r. Al- Zakareya pening ide range of MoI’s services via mobile phones. mobile via services MoI’s of range ide etrash inistry Of Municipality & Urban Planning, Qatar Planning, &Urban Municipality Of inistry s. EbtisamAlAwadhi s. overnment udi K cholarship Management Platform Management cholarship h 2013 alid Alajmi alid
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via Yesser s Y S e sser, Saudi Arabia sser, Saudi S tra mart teg ) P y P K hones u lanning wait 53 70 O 15:30 –17:00 15:15 –15:30 N 14:55 –15:15 T 14:25 –14:55 Supreme Council for Planning, Oman Planning, for Council Supreme Consultant Strategy Media Social Shidhani Al Said Dr. Hilal U.A.E Sector, eGov and Information Director Development Department housani Al Mr. Salem Y MCIT at General Director Assistant Ahmad Eng. Qatar Programs, Government ICT Sector, Technology General-Information Secretary Assistant Al-Sayed Mr. Hassan Authority eGovernment Bahrain of CEO AlQaed Mr. Mohammed S the members G (Q&A) Discussion Arabia Saudi Education, of Ministry the of CIO AlGhamdi S. Dr. Jarallah E Technology, Information for Agency Central The Mr. Turky Al-Turky A c The Central Agency for Information Technology, Information for Agency Central The Project –National DGM Al-Naqeeb Majida Mrs. pea ha e ducation Management System Management ducation oor CC eGovernment Strategy and key initiatives shared among among shared key initiatives and Strategy eGovernment CC pen sser, Saudi Arabia sser, Saudi omprehensive archiving of of archiving omprehensive k k erat D ers iscussion
A Y l Alkhiary - Kuwait K u waiti’s Newspapers waiti’s K K u u wait wait 87 2013 UNITED NATIONS PUBLIC SERVICE forum 88 day and aWARDS CEREMONY 11:10 –11:30 05 11 C 10:50 –11:10 MM1111C 10:30 –10:50 10:15 –10:30 10:00 –10:15 S 09:40 –10:00 G 09:20 –09:40 R 09:00 –09:20 wednesda 41 43 C 14:15 –14:35 12:05 –14:15 11:50 –12:05 y , 26 J , 26 The Central Agency for Information Technology, Information for Agency Central The M Oman Municipality, Muscat TechnicalCommunication M Break Short (Q&A) Discussion C ictQATAR, Qatar P U.A.E TRA, Planning ICT Manager M la the Public Authority for Consumer Protection, Oman Protection, Consumer for Authority Public Department IT Director, M Cultural Exhibition Expo/ Innovation Service Public to the Visit and Break Lunch (Q&A) Discussion Arabia Saudi Labor, of Ministry Manager Program Nitaqat Mas’ood Zuhair Dr. Amr E MOL mart rogram ont onsumer ole entral Informatics Organization, Bahrain Organization, Informatics entral overnment r. Talal Saidi Al Hamed Samiya rs. Al r. Mohammed r. Nasser Said Al Mubaihsi Al Said r. Nasser test
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93 10 D B 19:30 –21:00 17:30 –19:30 17:00 –17:30 O 15:30 –17:00 15:15 –15:30 T 14:55 –15:15 C 14:35 –14:55 I o cl Oman Institution, Audit State ICT Chief Allewatya Sabah Bin Mr. A.Ameer U.A.E Sector, eGov and Information Director Development Department housani Al Mr. Salem Bahrain VCEO –EGA, Al- Dr. Zakareya Technology, Information for Agency Central The Project –National DGM Al-Naqeeb Majida Mrs. Qatar Programs, Government ICT Sector, Technology General-Information Secretary Assistant Al-Sayed Mr. Hassan S G (Q&A) Discussion –U.A.E CERT Operations Manager Binhussain Ibrahim Abdulla Meshal Eng. Technology, Information for Agency Central The M nternational pea he orrespondence ahraini inner CC eGovernment Challenges and implementation strategies implementation and Challenges eGovernment CC pen rs. Reham Al-Awadi Reham rs. rganised by CICCC rganised osing R k D ole ers R iscussion
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E sSENTIAL Leadership Capacities and Actions for Transformational Government
BACKGROUND The United Nations Project Office on Governance (UNPOG), which is managed by the United Nations Department for Economic and Social Affairs, Division for Public Administration and Development Management, will organise the Special Meeting on “Essential Leadership Capacities and Actions for Transformational Government” on Friday, 28 June 2013.
Various researchers have shown that early E-Government initiatives did not meet diverse expectations of citizens fully because governments tried to simply focus on automation of services, not making enough efforts of providing sharply tailored services for satisfying citizen’s needs. Citizens now demand more comprehensive and encompassing services from their governments because various governmental programmes are intertwined to each other and, in most cases, disjoined institutions cannot provide full-fledged information for service users. Today effective public administration requires a whole-of-government approach which should ensure horizontal and vertical collaboration among various governmental agencies, going beyond the mere creation of a website.
Several UN publications also indicate that the role of E-Government should be more proactive. In particular, according to “The Role of Responsive and Accountable Public Governance in Achieving the Millennium Development Goals and the Post-2015 Development Agenda”, prepared by the UN Committee of Experts on Public Administration 2013, functions of E-Government have been transformed from making government data or services available online to more actively availing all-encompassing and across-the-board data so that citizens can have easy access to needed information. In so doing, government’s ICT-utilised services have became more joined up and connected to better address user’s diverse needs. This new trend of E-Government has become popularly known as “transformational government” or “t-Government”.
Like E-Government, successful implementation of t-Government is influenced by social, political, and economic factors of countries such as their legal and public administration system, digital divide, leadership, human capital, development level of information infrastructure and so on. Among all these factors, the role of leadership needs to be closely examined because leaders’ vision and commitment, as overarching drivers for change and innovation, are essential to the success of t-Government. In line with this, UNPOG will hold the Special Meeting on the subject of “Essential Leadership Capacities and Actions for 93 2013 UNITED NATIONS PUBLIC SERVICE forum 94 day and aWARDS CEREMONY • • • and capacities leadership key essential about • recommendations/guidelines of et • RESULTS EXPECTED 2013. June 27 of afternoon the of Session Plenary the in presented be then will Meeting Special the of recommendations The 2013. June 27 of morning the on held be will which Meeting, Special the of discussions for input substantive provide will sessions other from obtained are that options policy and lessons The approaches. whole-of-government for frameworks institutional on focus will which Governance, Collaborative on Workshop the and sessions plenary through E-Government in innovations F the of days three first the attend will Meeting Special the of Participants ways. innovative in crises multiple complex solve and effectively demands citizens’ to meet able is sector public the that so strategies E-Government effective promote and government to transform required are actions concrete what on recommendations provide and discuss also will meeting The countries. developing for particularly challenges, environmental and socio-economic address to better levels local and national global, the at networks as well as sector, private the and society civil with partnerships to build and transformation government effective to promote needed capacities leadership key essential the to is identify Meeting Special the of objective main The OBJECTIVE capacity-building. for recommendations concrete producing at aimed is it as interactive be will discussion the and participatory be will meeting the of format The event. this to attend expected are of Republic Mongolia, countries, CIS from ministers including CIOs, and officials government 24 high-level islands. state small and countries developing on focus aparticular with Government” Transformational •
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in the Republic of of Republic the in E-Government Global upcoming the during panel P E-Government Survey I Service Public UN 2013 the of day fourth the of afternoon P levels; all at officials for government transformational for leadership of role the on (UNPAN) Network Administration Public Nations D taken; be can measures R policies related and countries developing in t-Government enhancing for actions A s nclusion of the findings of the Special Meeting in the upcoming United Nations Nations United upcoming the in Meeting Special the of findings the of nclusion rum in order to benefit from knowledge-sharing of cutting-edge ideas and and ideas cutting-edge of knowledge-sharing from to benefit order in rum resentation of the findings and recommendations of this Meeting at a special aspecial at Meeting this of recommendations and findings the of resentation the in session plenary the in meeting the of findings the of resentation ecommendations on how essential leadership capacities can be built and what what and built be can capacities leadership essential how on ecommendations iscussion about how to develop guidelines and an online course for the United United the for course online an and guidelines to how develop about iscussion K o rea in October 2013. October in rea K F o o rea, China, and Seychelles, Seychelles, and China, rea, rum, which will take place place take will which rum, F orum F Tel: 82-2-2100-4273 UNPOG Expert, Development Capacity Associate F Tel: 82-2-2100-4271 UNPOG Expert, Development Policy Senior F Tel: 82-2-717-4278 UNPOG Head, Acting M [email protected] Email: F Tel: +1-917-678-3349 UNDESA DPADM, (eGB) Branch E-Government Chief, and Officer-in-Charge TACT M C Email: [email protected] M [email protected] Email: M Email: [email protected] a a a a on r r r r x: +1-212-963-0522 +1-212-963-0522 x: x: 82-2-756-7577x: 82-2-756-7577x: 82-2-756-7577x: . C . B . A . V ong hang incenzo lexei - up T R
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95 2013 UNITED NATIONS PUBLIC SERVICE forum 96 day and aWARDS CEREMONY 23 25 P 12:30 –12:50 OPENINGR 10:00 –10:10 URSDA T 25 30 SESSION III 12:50 –13:00 SESSION II 11:10 –12:35 10:10 –11:10 h y , 27 J f Roundtable Discussion • • • following: the include will discussion for Questions Options Policy and Recommendations t-Government: K ses M M Development and Administration Public for Division (eGB) Branch E-Government Chief, and Officer-in-Charge Aquaro Mr. Vincenzo S Wrap-up and Closing Remarks Closing and Wrap-up • countries selected from programmes E-Government of Overview UNDESA, Seoul, Republic of of Republic Seoul, UNDESA, Development and Administration Public for Division (UNPOG) Governance on Office Programme Nations United Head Acting Mr. Tikhomirov Alexei UNDESA rom each roundtable and synthesis of discussion of synthesis and roundtable each rom
pea resentation e u anagement (DPADM) (DPADM) anagement (DPADM) anagement LDCs in order to build effective leadership capacity? capacity? leadership effective to build order in LDCs and countries developing from States Member to support W W H promote t-government? W developed? y essential leadership capacities and actions for enhancing enhancing for actions and capacities leadership y essential ne ow can leadership capacities for t-government be be t-government for capacities leadership ow can sion hat innovative approaches and tools could be developed developed be could tools and approaches innovative hat past? the in have worked approaches and strategies hat to needed are capacities leadership essential hat k 2013 ers 1
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W i nners 2013 UNITED NATIONS PUBLIC SERVICE forum 98 day and aWARDS CEREMONY Improving the delivery of public services TEGOR public of delivery the Improving C Service Public the in TEGOR Corruption Combating and Preventing C SPAIN BRAZIL GEORGIA A ITED 2013 U Spain, United Arab Emirates, United States of America. of States United Emirates, Arab United Spain, Jordan, India, Georgia, Ethiopia, Brazil, Botswana, –Bahrain, place ;2nd Emirates Arab Tobago, United and Trinidad Thailand, Spain, Africa, South Slovenia, Moldova, of Republic Peru, Pakistan, Oman, Nigeria, Morocco, Italy, India, Germany, Egypt, Ecuador, –Brazil, place 1st follows: as are winners The June. 23 on year every Day, celebrated Service Public Nations United the of commemoration in June, 27 on service public in excellence of recognition prestigious most the with awarded be will countries 28 from organizations year, 47This public a a w ard K e nya, Mexico, Morocco, Nigeria, Republic of of Republic Nigeria, Morocco, Mexico, nya, n y 2 y 1 THAILAND INDIA INDIA W i nners N EMIRATES ARAB UNITED ITAL MEXICO a Y tions U NIGERIA ROCCO M O NITED STATES NITED F o AMERICA P u blic OMAN OMAN K S o rea, Singapore, Slovenia, Slovenia, Singapore, rea, e PERU O REPUBLIC rvice F
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A SOUTH SLOVENIA F K RIC o rea, rea, A stering Participation in Public Policy-Making Decisions Through Innovative Mechanisms Innovative Through Decisions Policy-Making Public in Participation stering TEGOR F C Promoting Gender-Responsive Delivery of Public Services Public of Delivery TEGOR Gender-Responsive Promoting C Age Information the in Approaches TEGOR Whole-of-Government Promoting C K eg SPAIN BAHRAIN BRAZIL o E a a a N y p Y t A y 3 y 5 y 4 MOROCCO ETHIOPIA & TOBAGO T BOTSWANA EG RINIDAD Y P T
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WINNER WINNER A f i c significantly reduced costs. costs. reduced significantly has paper reducing and aweek 7days 24h, available now is Ahelpdesk blowers. whistle- for protections legal of recognition recent Parliament’s with accordance in portal, government the through accessible and easy made was corruption Denouncing to information. access improve and to corruption, vulnerable more transactions for process the to automate developed was portal A user-friendly customers. and managers between collusion and pensioners” “ghost potential of risks faced fund The recorded. and traced automatically not were which calls, telephone through transactions their on information get only could pensioners online, available information limited With integrity. and impartiality compromised which gifts, received officials At times, clients. among confidence of to loss leading funds, the of management the in transparency limited was there and pensioners 200,221 and contributors 529 632 with funds, fourteen manages RCAR in accessibility and transparency to enhance seeking initiative acustomer-oriented is Reinforcement Integrity Gestion) de et Dépôt de Caisse (Groupe retraite de d’allocation collectif –Régime RCAR Institution: ROCCO Reinforcement Integrity Initiative: M A 1Winner Category 2013 A o F RIC –1 s t P l ace
t W he process of retirement funds allocation. allocation. funds retirement of process he i nner 101 102 2013 UNITED NATIONS PUBLIC SERVICE forum day and aWARDS CEREMONY and has fast tracked problem solving in the state. state. the in solving problem tracked fast has and actions and to complaints to respond taken usually time the reduced has initiative The state. the in accountability improved has programme the makers, to decision access direct ensuring and people to the directly going By personally. queries their address can people where events massive organises town and each visits State Kerala of Minister Chief The practices. corrupt or delay without addressed concerns their to get directly government the to approach them by encouraging government the and people the between interaction enabled It administration. the in bureaucracy and tape red combating of objective aprimary with 2011, in launched was MCP The by mid-2011. Secretariat in pending files 132,000 with Secretariat, government and departments various in files of to piling led This services. public with problems to their solutions for options limited had people and officials government senior by the properly entertained not were officers government about Complaints complaints. of volume to alarge led which rate, responsive low very a and challenges efficiency faced state the bureaucracy, by high Characterised citizens. from received complaints on rate follow-up alow was there started, was Programme Contact Mass the Before 33,387,677. of apopulation with coast Malabar the on India of region south-west the in (a located India state Kerala, of government local the in (MCP) Programme Contact Mass the is initiative This State –Kerala Office Minister’s Chief Institution: (MCP) Programme Contact Mass Initiative: Ind IA 1Winner Category 2013 A s ia –1 & s t t h Pl e P a c a e W ci f i n i c ner information and prevents mismanagement of funds. funds. of mismanagement prevents and information to critical access easy through convenience citizens’ increased efficiency, work construction improved has initiative The keyboards. special and information voice text, incorporating people, disabled for information of accessibility addressed also system The time. real in information project monitor can aproject in stakeholders all and online submitted now are reports Progress purposes. other for wages workers for funds to exploit difficult it making made, are payments as soon as online information payment making and separately subcontractors and contractors paying systems, payment automating entailed initiative The presented. inaccuracies the to verify difficult was it and manually prepared were The F Korea. in industry worst second over the amount the double almost 2011, in won billion 86 worth wages their receive didn’t workers construction 18,000 that of Ministry by the conducted Asurvey destitute. them leaving workers, pay not could turn in who subcontractors, pay not did often Contractors industry. construction to the related were cases 765 of atotal of out cases (SPO), corruption 412 Office Prosecutor’s Public Supreme by the released data to According mid-1990s. the since industry construction its of level transparency C Infrastructure Metropolitan Seoul Institution: System Construction Clean Anti-Corruption Initiative: R IA 1Winner Category 2013 A o e r a long time, papers, including progress reports on construction projects projects construction on reports progress including papers, time, r along s p R u e public of Korea has taken a number of measures to improve the the to improve measures of anumber taken has Korea of public b & l i t
o h f K e P o a r ci e a f – 2nd Pl –2nd i c a H e c adquarters e W i n ner L a bour revealed revealed bour 103 104 2013 UNITED NATIONS PUBLIC SERVICE forum day and aWARDS CEREMONY employment relationships and large-scale benefit fraud. fraud. benefit large-scale and relationships employment fictitious to uncover possible it made has project The companies. to local benefits contributory of concession illicit of because fired and arrested officials senior of anumber with services, welfare social in accountability and transparency enhanced has programme The introduced. were procedures inspection of standardization and streamlining and inspectors of training as such Measures pensions. and benefits retirement including benefits assistance and security social of misuse fraudulent ways to on detect focused initiative The system. security social the from pensions, and benefits unemployment welfare, benefits, retirement to claim; them allows registration false This company. employers N Istituto the defraud individuals Many fraud. security social by high characterized and Calabria Apulia, of regions Italian The exacerbated. has years recent of crisis global the which problems social and economic of concentration ahigher is there Italy of south the (I In welfare. Security and Social of security Institute social tional providing N T Institution: y –1 I Initiative: A I P r 1Winner Category 2013 E t a a u zionale della Previdenza Sociale (I Sociale Previdenza della zionale l o N N P s e & a S: Our Our S: tional Institute of Social Security, Apulia, Bari Apulia, Security, Social of Institute tional Pl No F a i ght and Synergy Against Corruption Against Synergy and ght c e W r t h A i n ner m N N P P e S) through false registration within false false within registration false through S) S) is the country’s main institute institute main country’s the is S) r i ca L a zio are areas areas are zio and in the allocation of public financial resources. resources. financial public of allocation the in and policies of creation the in participate to actively system the use now government of levels local at People country. the in corruption systemic of prevention and transparency increased significantly flows financial about information of level new This spending. sector public on information with public general the provides and daily updated is data The agencies. public and funds public institutes, public bodies, state and judicial power, of independent branches three all of bodies the as such users budget indirect and direct includes This bodies. regulatory as well as public to the transactions business on information provides that application online an created Corruption of Prevention the for Commission The finances. public of transparency such creating towards approach proactive no and public to the accessible expenditures public about data no or minimal only was there Overall, transparency. lacked environment business Slovenian the that revealed also data The corruption. of indicative expenditure budget in January 2003 till 31 31 till 2003 January 1 period the during bodies sector public the of payments all about data analysed and gathered had (CPC) Corruption of Prevention the for Commission The A en (CPC) Corruption of Prevention the for Commission Institution: Supervizor Initiative: Sl P r 1Winner Category 2013 E u o v o i e & – 2nd Pl –2nd No D e cember 2010. The analysis showed controversial practices practices controversial showed analysis The 2010. cember r t a h A c e W m e i n r ner i ca 105 106 2013 UNITED NATIONS PUBLIC SERVICE forum day and aWARDS CEREMONY government entities, thus boosting public confidence in public service. public in confidence public boosting thus entities, government the in accountability and transparency of level the to strengthen able was SAI importantly, Most received. feedbacks the on based targeted and effective (3.38 (3.38 OM billion 1.3 approximately to 2011 2010 Between hotlines. dedicated and portal SAI the through feedback and complaints their submit now can public The audits. administration and financial to conduct mandate its to strengthen reformed was SAI accountability. and transparency of lack of perception to the contributing SAI to the complaints their to submit public the for channels effective no also were There transparency. ensuring in effectiveness overall its limiting entities, audited the on solely depended by SAI made recommendations of Implementation practices. mal of case the even in findings its of implementation the monitor and to enforce amandate without recommendations to issuing and companies and organizations of audits financial to conducting limited were was 51%. than more of astake has government the which in companies private to audit authority has SAI addition, In Oman. in (SAI) Institution Audit State by the auditable are that entities government 220 of atotal are There Institution Audit State Institution: A Window Complaints Initiative: O T 1Winner Category 2013 We m U s n –1 S D ) o ern A ern f public funds were recovered and saved because audits were more more were audits because saved and recovered were funds f public s t Pl a s c ia e W i n ner H o wever, SAI R
Institution: Civil Service Bureau Service Civil Institution: increased public monitoring of public expenditures. expenditures. public of monitoring public increased has and Georgia in transparency and to accountability contributed greatly has information such of availability This annually. declarations asset online submit to obliged officials senior 2,800 than more are there total, In members. family their and by them owned assets the of position the reflecting basis, annual an on declaration asset an out to fill required are officials government system online this Through officials. public of information financial to collect system online an launched Bureau Service Civil the 2010, In positions. government for candidates and government in confidence public’s the impacted this Overall, interest. of conflict or behaviour to unlawful view with officials public of activities the monitor to unable were society civil and media the and to corruption conducive were conditions Such officials. public of assets the on information such provide not did government The officials. public their of situation financial the of unaware the subject of public interest in Georgia. Georgia. in interest public of subject the been have long officials government top of income and assets The government. in confidence the on impacted negatively and corruptions for room left Georgia in officials sector public of assets financial the around transparency of lack The IA Asset Online Initiative: Ge T 1Winner Category 2013 We o s r g ern A ern – 2nd Pl –2nd s D ia e claration System (OA System claration a c e W i n ner H o wever, Georgian society was largely largely was society wever, Georgian D S ) 107 108 2013 UNITED NATIONS PUBLIC SERVICE forum day and aWARDS CEREMONY W OMA 1 SPAI 1 P r E SO 1 CA a O o P I T C A ST ST ST m PLACE WINNER PLACE WINNER PLACE WINNER PLACE F u fr f R U e a ICA T N s N p r H o i t u o
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f n i c ICO M 2 ND E PLACE WINNER PLACE X environmental pollution. reduced and settlements informal the in facilities sanitation maintaining and building of costs reduced significantly has initiative This services. sanitation in settlements informal of residents 000 200 estimated an and households, 1000 settlements. informal in sites 350 on provided are and systems water and sewerage municipal to the connected are CABs The children. and women particularly users, of safety the improves toilets. flush and showers with containers, (CABs). Blocks Ablution Communal the as known solution effective an designed has Municipality The to crime. vulnerable them making toilets, use or water to obtain areas lit poorly in distances long walk children and Women diseases. to water-borne vulnerable residents making and pollution environmental creating options, sanitation common most the are or latrines pit defecation, open whilst supply, water of sources main the are tanks water and Standpipes eThekwini. in settlements 417 informal to occupy estimated are families 150,000 conditions. living hazardous and unhygienic in lived dwellers shack opportunities, employment for city, searching the into people of influx ever-increasing an With services. sanitation and water of provision inadequate had people in settlements Informal fr Service Sanitation Institution: Settlements Informal for Blocks Ablution Communal Initiative: S r 2Winner Category 2013 A o F u t ICA h A E ’ T hekwini Metropolitan Municipality Water and Water and Municipality Metropolitan hekwini i ca –1 D u s rban, with an approximate population of 1 million 1million of population approximate an with rban, t Pl a c V e W e ntilated Improved Pit ( Pit Improved ntilated L i ghting is provided at night and and night at provided is ghting i n D u ner rban now have access to have access now rban
These are modified shipping shipping modified are These V I P) latrines P) latrines 109 2013 UNITED NATIONS PUBLIC SERVICE forum 110 day and aWARDS CEREMONY management of health care. health of management improved for database adependable created has Territory. programme The the of communities the all in to 71% 17% from care to health access system. health of the evaluation and planning enhances and of services delivery healthcare providing of cost the of reduction the in resulted This field. the from data time real generates programme The terrain. difficult extremely with areas remote to reach teams mobile using services care health improving and database acentral into banks data integrating through these to address sought project The centres. these at Primary World The services. care to health have access not did 74% and communities of poor were communities over of 800 residents of 60% Territory, Abuja, Capital deral The A Institution: r Primary Initiative: Nig r 2Winner Category 2013 A estimated that in in that estimated the within conducted survey Abaseline cooperation. inter-departmental poor and practices management data poor policies, comprehensive of lack commodities, medical of availability limited were challenges these of forefront At the services. care health primary
sub-optimal levels. levels. sub-optimal F F e e ICA
A preliminary survey report revealed that, there has been an increase in in increase an been has there that, revealed report survey Apreliminary H H i F e e e alth Service Care alth F deral Capital Territory Administration Mobile Integrated Integrated Mobile Administration Territory Capital deral – 2nd Pl –2nd e deral Capital Territory Administration, Abuja, Abuja, Administration, Territory Capital deral
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adequately serving the population the serving adequately u ral populations had to travel long distances to reach to reach distances to long travel had populations ral a H C c D F s). existed, 179 Only e W e e deral Capital Territory ( Territory Capital deral livery “MAI livery i n N i ner geria faced challenges on provision of of provision on challenges faced geria L A F I Y A
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would require 434 434 require would T) in 2008 revealed that that revealed 2008 in T) N i geria geria F e deral Capital Capital deral H O ) the communities, saving money and time for families. for time and money saving communities, the to closer brought were needs special with children for Services system. service health public the into integrated were materials The parents. and teachers personnel, health public among development skills into leading developed, were materials other and courses training promotion, development child on manual A development. child’s their assessing of importance the on children, with work C or together” “Child called aproject implemented institute Thailand.The of part northern the in were children these of 209,393 and needs, development special with children Thai 1,269,483 estimated an 2007, were year the there In patients. for time treatment limited and centres the at to congestion led that facilities care health by inadequate exacerbated was situation The development. delayed with children for interventions targeted no were there and development child assessing or screening on skills and knowledge little had personnel health The employment. future their for necessary skills with equipped are and training appropriate receive they that to ensure system care health public the from diseases. communicable of prevention and care health primary of provision on focused mainly and development delayed with children for provisions limited had Thailand in care health public The d –1 Public of Ministry I Institution: Child Initiative: Th IA 2Winner Category 2013 A s a l a & n R a t janagarindra Institute of Child Child of Institute janagarindra F F h - WT to enhance awareness of health personnel and people who who people and personnel health of awareness to enhance WT i rst-Work (C Together H e P e s alth t Pl a ci a c f e W i c i n F - WT) ner D e velopment – velopment F a milies had limited support support limited had milies F i rst –Work rst 111 2013 UNITED NATIONS PUBLIC SERVICE forum 112 day and aWARDS CEREMONY Before the implementation of the SWA the of implementation the Before has been simplified making it only a mouse click away. click amouse only it making simplified been has level government and district at Monitoring software. developed newly of help the services. of delivery the improved dramatically has areas rural remote in Correspondent Business through Payment accounts. bank pensioners’ into transfers cash direct of creation and payment automating through days, three of to amaximum months three from time the down cut has initiative The on. passed have long who pensioners of retention and system the on pensioners fictitious of anumber with corruption, with riddled also was system The India. of Court Supreme by the passed order the violating basis monthly on done not was pension monthly of disbursement therefore, cycle one to complete 3months about to take used It entitlements. to get to bribes pay had sometimes and months or weeks days, to wait had Apensioner information. unreliable provided and transparent, non inefficient, work, paper of lot involved tedious, cumbersome, very was pensioners new of registration particularly pensions, of payment the in disbursement of process the in pensions of disbursement improved initiative The I Initiative: SWA Ind IA 2Winner Category 2013 A nstitution: nstitution: s ia – 2nd Pl –2nd & D i t strict Administration, Administration, strict V h A L e P AM
In addition, the database of all pensioners was digitized with with digitized was pensioners all of database the addition, In a BA a c N e W ci f i i n c D ner h anbad V A L A MBA N initiative, the largely manual manual largely the initiative,
D i strict of of strict D h anbad. anbad. and free service to the disabled at the A the at disabled to the service free and people with disabilities benefited from these services. A services. these from benefited disabilities with people million staff trained specially 1500 travel. their of aspects all in airports the at people disabled assist embers possibility and control Braille with elevators doors, automatic space, parking special ramps, access desks, service and points meeting with different kinds of disabilities are catered for. catered are disabilities of kinds different with people of needs the that ensuring initiative, the of implementation and planning the in people disabled of organization national Spanish the with extensively now guarantees PM guarantees now (P mobility reduced with people of proportion the population the of structure aging the with and population Spanish the of cent over 8per represent disabilities with Persons factors. main to three due important increasingly become had problem This mobility. reduced U areas. airport all of accessibility improved Spain in airports the of majority the through airports in Spain. A Spain. in airports through disabilities with living people of travel smooth to ensure sought initiative The Institution: A Institution: e Movilidad con AI aPersonas atención de Servicio Initiative: S P r 2Winner Category 2013 E n los aeropuertos de la red la de aeropuertos n los n p u til 2008, many airports in Spain were not sufficiently adapted to travelers with with to travelers adapted sufficiently not were Spain in airports many 2008, til n –1 o e & E s N t A ( Pl No Aena Aeropuertos Aeropuertos Aena R a s ’ right to assistance at no extra cost. The comprehensive comprehensive The cost. extra no at to assistance ’ right c r e W t E h A N A i n R , the Spanish public body that owns and operates operates and owns that body public Spanish , the M ner m ) in Spain is increasing. The juridical framework framework juridical The increasing. is Spain ) in E e s r pañoles y pañoles E N i A a ca irports includes for example special special example for includes irports N a vegación Aérea) vegación E R N e A h ducida –PM ducida as collaborated collaborated as R - 113 2013 UNITED NATIONS PUBLIC SERVICE forum 114 day and aWARDS CEREMONY eliminated the need to travel to many of the system’s 65,000 users. 65,000 system’s the toof to travel many need the eliminated and times waiting reduced to citizens, service better to providing contributed municipalities, for scale of economies improved has initiative The inconsistencies. information prevents and systems technological between integration of lack by caused previously efficiency management increased project The citizens. to services online providing and IT of terms in needs municipalities the of most covers that solution integrated afully (MAM), Manager Administrative Municipal the of implementation comprised which System, BiscayTIK the to implement first the were solution the of definition the on worked had that municipalities six the 2008, of end the By tool. management municipal anew for tender a public 2008 in issued Bizkaia of Council year, Provincial the same that enacted as that made in 2007, and in order to comply with the the with to comply 2007, order in in and made errors. human and time of wastes efficiency, alow from suffered to citizens services databases, many so between integration apoor such of aresult As needs. specific to their system their adjusted municipalities the as time, across sharpened been had differences initial these more, is What vendors. by different provided them of most System, Information Municipal adifferent had municipalities 112 Biskaia’s of one every BiscayTIK, of implementation the Before Pl nd Institution: las de uso através del local AI administración la de Modernización Initiative: S P r 2Winner Category 2013 E p u N u evas Tecnologías Tecnologías evas n –2 o F e & u ndación BiscayTIK ndación No a r c e W t h A i n m ner e r i ca L a w on Citizens’ Citizens’ w on F o llowing a decision adecision llowing E l ectronic Access Access ectronic know they had. had. they know not did previously they to relatives children connected also has program This reports. falsifying of challenge the addressed and reporting accurate into resulted has welfare children’s of monitoring Improved key are components. neglect and abuse investigating and screening for model decision-making standardized a and System An amonth. once least at placement in children visit 2010 In reviewed. were files case over 4500 2009, Since wellbeing. and safety child enhanced significantly importantly, most and processes internal improved accountability, increased in resulting reforms, structural and organizational comprehensive instituted agency by employed workers social of roles the in clarity of lack and overlaps the were underscored problems the Among children. to the paid visits of number the on reports false submitted agencies Contracted placement. out-of-home dependent in 6,000 approximately of care the monitoring and neglect and abuse for risk at children 6100 to approximately of. care taken properly not were neglect, and abuse for risk at children protecting with charged agency municipal the Philadelphia’s of care the in placed Children crisis. dire in was system welfare child Philadelphia’s 2006, In systems. monitoring enhanced place in putting and processes internal of review through Philadelphia, in services welfare child of delivery the improved initiative The d S Philadelphia Institution: T Children for Outcomes Improving Initiative: U P r 2Winner Category 2013 E n u i e o e & t H at ot line Guided Guided line No e s
o D r e f A t partment of of partment DH h A D m e S i cision Making ( Making cision e mplemented a protocol requiring workers to workers requiring aprotocol mplemented m r D DH e i ca e partment of of partment H S a r u DH – 2nd Pl –2nd man Services Services man i nd its contracted agencies. The The agencies. contracted its nd ca S wa H G s providing in-home services services in-home s providing D H M u E man Services ( Services man ), an evidence-based, evidence-based, ), an l ectronic Case Management Management Case ectronic a c e W i n D ner H S ) – 115 2013 UNITED NATIONS PUBLIC SERVICE forum 116 day and aWARDS CEREMONY minors and by 2012, more than 93.22% of the Peruvian children had a had children Peruvian the of 93.22% than more by 2012, and minors 9million nearly covered initiative The document. identification own its required entity each when before, unlike verification, for card identification the use entities government multiple as easier, now are procedures The benefits. social of distribution the to enhance was aim main The country. the across 18) (under F programs. social public and to services access the children facilitated document identification this right, identity an providing Besides identification. minors’ and the of proposal the with 2001 in began implementation The benefits. and protection better with citizens its provide and situations those to stop needed government The trafficking. a of lack the Also meant. were those which for ones the were benefits the obtaining were who children the that to confirm services public and programs social for aproblem was it initiative this of implementation the Before people. to adult given only was card identity the and Identification) have a not did Peru from children 2002, In T Initiative: Peru –1 2Winner Category 2013 C & The Lati initiative also enhances efforts to track kidnapped, trafficked or missing children. missing or trafficked kidnapped, to track efforts enhances also initiative impacto impacto Institution: Institution: ( R r om 2002 to 2012 the initiative has increased the documentation of children children of documentation the increased has initiative the to 2012 2002 om EN I E C n A ) ( E D n N o R E s cumento cumento e a l tional tional gistro gistro a E m Pl j ercicio ercicio r e i r R a N bb e a N c i gister for Identification and Civil Status) Civil and Identification for gister cional de Identificación y Identificación de cional ca a D e W N cional de Identidad ( Identidad de cional e e a L tional Office to start the project of civil registers registers civil of project the to start Office tional os os a
i n n D e ner rechos rechos H u DN manos D I ( N N I E ) a s D tional tional tado Civil Civil tado DN e M I u enores enores D sed to facilitate children children to facilitate sed o cument of of cument Y Su Su DN I . The . The & T Pernambuco’s population resulting from more effective Government actions. actions. Government effective more from resulting population Pernambuco’s among security of sense abetter creating 2011, in to 38.7 58.8 from falling significantly, decreased has rate crime The inhabitants. 100,000 per rate homicide C called the is rates crime monitoring for indicator key The program. the of launch the since created were which state, the in crime of topic the on forums discussion and blogs through society, civil organized by the monitored constantly is it that fact the is Program the of element important An Plan. Security Public first state’s the was which model the E the organizations, society civil of representatives i.e. stakeholders all brought Pernambuco, of 2007, In Governor the to implement. committed stakeholders all which plan security public integrated an developed and analysis a situation undertook state The inefficient. was system security public the and vulnerability social of greatest regions the in presence Government little was There crime. deter not did and fragmented were measures safety public The 2001. in inhabitants 100,000 per assault by violent deaths 58.8 at level highest its reaching decades, for Brazil in rates homicide highest the of one had Pernambuco of state The ZI I Pela Pacto Initiative: Br 2Winner Category 2013 TI L in the state. The forum produced the Pacto Pela Pela Pacto the produced forum The state. the in nstitution: Government of the State of Pernambuco of State the of Government nstitution: x A ecutive, ecutive, L a a H wyers’ Bar Association to a forum to identify a solution to the security risks risks security to the asolution to identify to aforum Association Bar wyers’ N E l –2 AM CA L e gislative and Judicial branches, the prosecutors, the the prosecutors, the branches, Judicial and gislative nd Pl nd R E I R BB V i I da-PP CA a E c A e W V N i n ner V i V da, an integrated management management integrated an da, L I
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U n iversities and and iversities 117 2013 UNITED NATIONS PUBLIC SERVICE forum 118 day and aWARDS CEREMONY communities to register their properties. their to register communities other encouraged also has It rights. landowners’ communal protecting while investments through achieved be can areas communal of development sustainable that ensured has initiative The jobs. indirect 54.709 estimated an and jobs direct 43.475 generated also has project The million. $152.576 of investment total estimated an with hectares, 1,014,467 of area an impacting amount the in men) 279.996 and women (106.592 farmers 386.588 benefitting country the throughout formalized were projects investment private 3.700 transparent. and clear are contracts the ensuring in and investors the of rights legal the and owners land communal the of rights the both protecting document alegal of drafting the in helps project the made is ‘match’ right the When land. their in to host want they investments of type the on areas owned communally the of inhabitants the from information for, and looking are they opportunities investment of type the on investors from information collects project This knowledge. business of lack landowners’ and peasants and land, the of vocation and potential the of awareness of lack financing, and resources economic of lack by the part in derived R Mexico. in investments rural to facilitate system information an was initiative The ICO Agraria Institution: Procuraduría Initiative: Me 2Winner Category 2013 C & The Lati u ral areas of Mexico are generally characterized by limited land productivity productivity land by limited characterized generally are Mexico of areas ral x n A F o – 2nd Pl –2nd mento a la Inversión en la Propiedad Propiedad la en Inversión ala mento a m r e i r bb i ca a e c a
e W n i n ner R u ral / ral F I PP Institution: Ministry of of Ministry Institution: the time taken to process applications has been reduced considerably. considerably. reduced been has applications to process taken time the services, of standardization and streamlining Through region. each in projects related and infrastructure future plan to strategically ministry the enables which 9Governorates, and municipalities 44 the from information and data real-time approval. for time along for wait and trips multiple to make customers for need the reducing thus electronically, completed Injaz the Through collected. revenue and satisfaction customer increased in resulting cleared, been has applications processing in backlog The services. municipal various the to process procedure transaction. each todays complete working 30 of average an took it and vicinity their nearest office Municipality the to trips 4minimum least at have to make would citizen the house, anew build customers. the and staff the both frustrated processes Such department. right to the referred finally were they before officers several to meet had they often very and issues their on depending officers different to visit had They services. to access offices to different trips multiple to make had people way and consuming atime in provided were services municipal to that, Prior environment. aclient-oriented in services municipal to provide centre aone-stop of establishment an was project The A I Initiative: O T 2Winner Category 2013 We m s n –1 N ern A ern J AZ AZ s t H Pl a ll a s R c e ia gional Municipalities and Water and Municipalities gional e W i n ner
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Knowledge management improved improved management Knowledge F o r example, to obtain a permit to apermit to obtain r example, R e sources 119 120 2013 UNITED NATIONS PUBLIC SERVICE forum day and aWARDS CEREMONY complaints, in a swift and professional way. professional and aswift in complaints, to customers’ by reacting services of standards high maintaining on worked department The employees. to their departments by the provided stimulus systems reward as well as development and training staff processes, internal improving service, of standardization the is service customer of management successful to the led that key factors the Among surveys. satisfaction customer and correspondence official from received feedback through demonstrated up on 100% of complaints. Customer service improved significantly in in significantly improved service Customer complaints. of 100% on up follow and services of 100% to improve satisfaction, customer of 86% least to have was at 2010 in department the of target The cases. emergency in specialized only is which line, (999) the off pressure the took line, service new this of creation The complaints. customer and sites, service developing of charge in group awork of formation the as well as e-Services, of Manual the and 2010 in line service the of creation the were service, customer of charge in department the of factors success important most the Among residents. the from complaints in manifested delivered, was way service the with dissatisfaction customer been has There to communities. the of services Command security and General the safety providing 1956, in tablished E d Ar Institution: T Initiative: U T 2Winner Category 2013 We s n i s e D ern A ern u D bai eGovernment eGovernment bai u bai Police General General Police bai a b
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n i n R i ner o Grande do Sul do o Grande R C I 125 126 2013 UNITED NATIONS PUBLIC SERVICE forum day and aWARDS CEREMONY boost the the boost away in to services ICT the of deployment better to make makers by policy taken decisions and policies the supporting in role acrucial played has project The planning. development informs and stakeholders to all relevant remains portal the that ensure and indicators to update basis aregular on out carried is the to reflect used mistakenly was revenues ICT of growth of rate the example, the necessary, accurate and meaningful data about ICT sector in in sector ICT about data meaningful and accurate necessary, the to provide Portal Indicators an developed (MCIT) Technology Information and Communications of Ministry the of (IC) Center Information The parties. different by accessed and used be can that data of pool single no with sources different around scattered were they as accessible easily not were they available were indicators even when hand, other the On reports. published their in indicators soft these on heavily rely which organizations, international many as well as sector, ICT the for design policy their in indicators the on relied who makers in gap ahuge represented This unavailable. were indicators) (soft surveys through sectors education and government business, households, within ICT using of characteristics the g indicators. published some of inconsistency to the addition in economy, the to contribution and in performance sector its ICT by the played role reflecting indicators many of important the spite presence the D T Initiative: Eg T 3Winner Category 2013 We Institution: Information Center Information Institution: rowth of the ICT component of G of component ICT the of rowth e y p s E –1 E ern A ern g g ypt’s ICT Indicators Portal Indicators ICT ypt’s yptian economy. yptian s t Pl a s c ia e W E g ypt’s ICT data, presenting a problem for policy policy for aproblem presenting data, ICT ypt’s i n D ner P . In addition, indicators for measuring measuring for indicators addition, . In E g ypt, it notably lacked lacked notably it ypt, E g ypt. A survey Asurvey ypt. F or or
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A f n i c APO SI 2 ND N PLACE WINNER PLACE G RE 127 128 2013 UNITED NATIONS PUBLIC SERVICE forum day and aWARDS CEREMONY infrastructure within government, reducing costs and improving efficiency. efficiency. improving and costs reducing government, within infrastructure and projects ICT of duplication the eliminated initiative The meetings. for cities the between and to across travel need the reducing nationwide locations connected 3,600 through available now is conferencing video and voice inter-agency example, N the of whole to the services shared offering infrastructure network and hardware software, of consisting cloud government on harmonization of ICT initiatives of all M all of initiatives ICT of harmonization on of of the for platform ICT Acommon offshore. infrastructures access open several in hosted being data Government with risk at was information of security the addition, In $6.7m a year for what was no more than a total of 50 Mbps to different M to different Mbps 50 of atotal than more no was what for ayear $6.7m about services: connectivity the for price ahigh paying while money for value little The to e-Government. approach coordinated M one in created information valuable time same At the duplications. were projects these of Most Ministries, by different championed projects deral Government was spending over 120 million million over 120 spending was Government deral The A r Backbone Galaxy Institution: Initiative: 1-GO Nig 4Winner Category 2013 Afr o N w, over 85% of the M the w, of over 85% i F geria. 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D D A A F s. s. s). o r r print based system. system. based print finger- new the for registered beneficiaries 103,000 previous the of out persons 70,000 about only as saved were Costs sale. the of hours 48 within payments their receive now Merchants to. chose they whenever items food purchase now can but manner ademeaning in up to queue having of indignity the suffer longer no Beneficiaries burden. administrative undue an from staff council local releasing thus eliminated was tenders annual for need the SmartSwitch Through products. the of quality to ensure process astringent undergo merchants Participating required. system previous the as day asingle in month whole the for food collect to need the eliminating country, the in anywhere merchants pre-approved at food to buy beneficiaries enables card The transactions. the processes which switch to acentral connected all are that devices sale of point of network wide anation- utilises which system card smart abiometrically-driven is solution The beneficiaries”. “ghost by so-called abused and to corruption open also was system The foods. expired including products quality poor supplied merchants Other rations. food on prices increased prompting payments in delays face would turn in Merchants merchants. the from bills monthly the of processing administrative the with over-burdened themselves found departments accounts Council process. demeaning and undignified an to become collection food the causing queues long in gather would Beneficiaries functions. core their performing away from time of amounts significant taking process, the overseeing of task the delegated were workers Social month. per day aparticular on rations food to provide basis cumbersome: was distribution of process The country. the across groups income low- from beneficiaries 103,000 approximately to its rations food monthly provide to programme distribution food inefficient an of problem the faced Botswana L Institution: Ministry of of Ministry Institution: TSWA Initiative: B 4Winner Category 2013 Afr ocal Councils would publish tenders and contract local merchants on a yearly ayearly on merchants local contract and tenders publish would Councils ocal o ica F o od Coupon System Coupon od n a – 2nd Pl –2nd L ocal Government and and Government ocal a c e W i n ner R u ral ral D e velopment 129 130 2013 UNITED NATIONS PUBLIC SERVICE forum day and aWARDS CEREMONY the level of transparency. transparency. of level the to contributing positively information, of reliability to, and accessibility increased has technology new eye. 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E i A n ), was established to established ), was ner E A ) Meteorological Organization (WMO) umbrella. umbrella. (WMO) Organization Meteorological Public the with collaborated and usage public permitted datasets These added. was www.data.gov.sg, service, portal one-stop Government’s Singapore to the layers 8map and datasets 75 addition, In sharing. inter-agency for GeoSpace, mobile applications to better handle environmental crisis or issues. or crisis environmental handle to better applications mobile via public to the warnings) rain heavy and flood, flash for alerts sms information, N U APO Institution: Initiatives eGov Through Solutions Creative of Co-Creation Initiative: S IA 4Winner Category 2013 A datasets and 17 spatial datasets to the Singapore Government data hub, SG- hub, data Government Singapore to the datasets 17spatial and datasets the the of one as positioned been has Singapore aresult As everyone. for solutions to co-create champions environment attracted actively This youths. the among growth. population high recent with as, well as urbanization, of pace rapid to the due largely been has This years. over the environment Singapore’s on pressures the to manage had has government the Singapore, scare land- in uses land competing to manage having Besides administration. their on placed pressures increased had has Singapore of government the years the Over platform (Operation MAC (Operation platform E public. and agencies government with weather, and health public quality, air as, such data, environmental to share technologies smart of a series n t E i ilities Board to provide integrated environmental information (e.g. water level (e.g. level water information environmental integrated to provide Board ilities vironment Agency ( Agency vironment n s A w D g a ta Collection or Product Centres ( Centres Product or Collection ta orks with several Institutes of of Institutes several with orks & The P &The N a r tional tional e – 2nd Pl e –2nd E n N vironment Agency vironment a E E A ci -www.macecommand.com.sg), to create awareness awareness to create -www.macecommand.com.sg), ) contributed to the creation of 86 environment environment 86 of creation to the ) contributed f a i c c e W H i gher gher D i n C PC) in the region under the World World the under region the in PC) L ner e arning (I arning H L s ) to develop a gaming agaming ) to develop
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In addition, addition, In a tional tional D a ta/ 133 134 2013 UNITED NATIONS PUBLIC SERVICE forum day and aWARDS CEREMONY Institution: Ministry of the Interior and Public Administration Public and Interior the of Ministry Institution: Security e-Social for – implementation improved. improved. has transparency and saved, were costs and energy, time, in reductions aresult As effectiveness. and efficiency increased with enhanced were services addition, In institutions. between interoperability for conditions framework the improved has project The database. aunified in accessible now is information such institution, next to the to submit institutions individual from information have to collect longer no Citizens approach. whole-of-government the through delivery service improved has it such, As system. interoperable an through institutions government of number a connected It Slovenia. in grants social accessing of system the integrated project This rights. social on decision-making of system anew including initiated was policy social of areform To issue, this resolve assistance. social governmental of abuse and exploitation the to prevent unable also was It it. needed truly who those help not did system The criteria. inconsistent of avariety on granted were subsidies and benefits Means-tested rights. of accumulation unjustified allowed had and transparent not D communities). local Institute, Insurance Invalidity and Pension centres, work social (schools, authorities by different conducted and foundations legal different on based procedures, of anumber had rights social managing of system Slovenian The A en Initiative: Sl P r 4Winner Category 2013 E a u tabases for recipients of social rights were not linked. In addition, the system was was system the addition, In linked. not were rights social of recipients for tabases o v o R F e a i usable IT Building Blocks for for Blocks Building IT usable irness can now be ensured in the distribution of funds for social benefits. benefits. social for funds of distribution the in ensured be now can irness e & –1 s No t Pl r a t c h A e W m i n e ner E r l ectronic ectronic i ca D a ta ta E x change change in work plans. To improve the situation, the the To situation, the improve plans. work in continuity of lack as well as expenses and effort of duplication gaps, information of generation the in resulted This level. anational at integration without requirements, and needs individual to their according information geographic of production and acquisition the managed administrations regional the of each and Government Central the of departments various 2004, until Spain In is to provide accurate information to citizens, the private sector and and sector private the to citizens, information accurate tois provide plan this of objective main The initiated. was Territory Spanish the of Monitoring information for better services and at a lower cost. alower at and services better for information geographical available make and to capture easier now is it technology improved of use the Through Spain. in (GIS) System Information Geographical a to launch collaboration inter-governmental fostering while stakeholders all of requirements and needs the meeting in successful was it and institutions by different information geographic on projects of co-financing enabled It co-ownership. and partnership on based management inter-administrative of model innovative an become has initiative The sector. private the and universities ministries, seven of cooperation the through implemented is It monuments. historical of assessment an through tourism improving in and population, the of density the about studies socio-economic conducting in policies, environmental developing in role essential an plays initiative The etc. changes environmental fires, migration, tourism, works, public infrastructure, to agricultural relates work nd Pl nd Geográfico Instituto Institution: AI Plan Initiative: S P r 4Winner Category 2013 E p u n –2 o e & N a cional de Obsevación del Territorio (P del Obsevación de cional No a c r e W t h A N i n a cional ner m e r N i a ca tional Plan for the Observation/ the for Plan tional N O T) N G Os whose whose Os 135 136 2013 UNITED NATIONS PUBLIC SERVICE forum day and aWARDS CEREMONY & T e-Company e-Company weeks to 2.5 weeks; and e- and weeks; to 2.5 weeks services. business for applications to process required times the in reductions considerable in resulted has project The anytime. e-applications submit and complete and system the onto log can but in-person agency an have to visit longer no firms and Citizens entity. approving to applicant from online services related business and trade for e-services Annual Bank’s World the 2009, In Investment and Trade, of Industry Ministry Institution: TTBIZ Initiative: Tr 4Winner Category 2013 TI L Trinidad and Tobago. and Trinidad in environment e-government and e-commerce asafe ensured also has initiative solution, TTBiz solution, To a find over again. all to start had applicants and misplaced frequently were agencies. government to multiple information same the essentially of copies multiple of submission the required This process. paper-based and manual through done were services related business and trade various for Applications accountability. and transparency of levels low and uncertainty costs, excessive delays, unnecessary in resulting facilitation, business and trade in involved agencies the among coordination of lack from primarily resulted inefficiencies The sector. private the and citizens to the services key business delivering in inefficiencies to the due part in was position competitiveness global declining This 2007). in to 67th (as compared countries 181 of out &TobagoTrinidad 80th A i n H i d N E a AM CA d R e L gistration from 7 days to 3 days; e-Work Permit Module from 6 from Module Permit to 7days e-Work 3days; from gistration a L i nk was created. TTBiz created. was nk i R n nk E d T I R BB I CA o E bago F A i scal Incentives Module from 6 weeks to 11 days. The The days. to 11 6weeks from Module Incentives scal N E E –1 a x se of of se amples are: reducing processing time of of time processing reducing are: amples L s i nk is a comprehensive suite of national national of suite acomprehensive is nk t D Pl o ing Business Survey had ranked ranked had Survey Business ing a c e W i n ner D o cuments cuments relationship management (C management relationship acustomer includes also It government. the across technology and people processes, care customer consolidates and standardizes aligns, initiative Shop Stop One This channels. peripheral as Apps Mobile and Chat, abudhabi.ae), phones as primary channel and supported by supported and channel primary as phones using services government to all access of point asingle provides It created. Abu of government The time increasing transparency and accountability. same the at while services to government accessibility the improved significantly has program services customer new The data. customer of repository centralized a also is and analytics business and management campaign management, case Abu the level, to anew service To customer place. in elevate was management relationship customer government. central the with or departments among coordination no or minimal with service, customer of standards own to its subject and level, entity the at provided silo, in place took entity each for care Customer availability. limited with channel acounter on reliance heavy and channels to phone accessibility of to alack due mainly was This customers. to services of hundreds providing for responsible departments government 50 than more the across policies cross-government of lack and experience d Ar Abu Institution: T Abu Initiative: U T 4Winner Category 2013 We n i s e ern A ern D h D a abi Government Contact Centre Contact Government abi h b abi Systems & Information Centre &Information Systems abi
Emi s D ia D h h abi Government Contact Centre (A Centre Contact Government abi r abi was faced with a fragmentation in customer customer in afragmentation with faced was abi R a M t ) platform that provides key capabilities such as as such key capabilities provides that ) platform e s – 1 s t Pl N E a m o c ail, SMS, Self Service (www. Service Self SMS, ail, c omprehensive and professional professional and omprehensive e W i n ner D G CC) was was CC) 137 138 2013 UNITED NATIONS PUBLIC SERVICE forum day and aWARDS CEREMONY services. services. to access channels of avariety from choose now can who citizens and customers to delivery service improved significantly has and country the in kind its of first the is platform integrated center. The contact national the and centers; eService kiosks; apps; mobile portal; amobile has also It assistance. video and –audio users challenged physically the for features special including platform by the offered kiosks. self-operated electronic (www.bahrain.bh/mobile), portal mobile (www.bahrain.bh), portal web government national the include platforms The channels. alternate numerous through services government Bahrain’s of spectrum the across delivery eService for platform integrated an IS public. the for established was Service Integrated an situation, the Todelivery. address service for platform astrong of implementation the demanded initiative Such residents. and to citizens eServices of delivery for choices of channels convenient and alternate to provide was programme and strategy eGovernment Bahrain’s of portal. mobile and aweb as such choices, of variety a users offer not did also It agencies. and ministries other from services integrate fully not did website the and limited were website its on available services The services. online government offering in limitations faced Bahrain of Kingdom The I Authority r eGovernment Institution: Service Integrated Initiative: B T 4Winner Category 2013 We a h s a ern A ern n –2 nd Pl nd s ia N a a D c tional Contact Center, eService centers (eSC) and (eSC) and centers eService Center, Contact tional e livery Platform (IS Platform livery e W N D u P i merous interaction channels and mediums are are mediums and channels interaction merous s an end-to-end initiative that provides provides that initiative end-to-end s an i n ner D P H ) o wever, the key philosophy wever, key philosophy the D e livery Platform (IS Platform livery D P ) needs of of needs to as referred enablement, electronic services administrative and core of aspects common the for adopted was approach whole-of-government centralized entities by mapping the required required the by mapping entities problem the to address Seeking synergies. of loss in resulting entities government the across resources. and efforts of duplication in resulting solutions, (ICT) technology communication and information various in investing individually entities government with silo in out carried were activities most entities, government of number asmall among projects ad-hoc afew of examples were there Although area. this in approach ( services shared electronic cross-entity with mandated clearly institution no was there As mandates. legal independent through etc.) established councils, committees, authorities, (departments, N 56 of total ( services D incentivizing incentivizing and facilitating in role acritical played approach whole-of-government centralized d Ar Institution: T Initiative: U T 4Winner Category 2013 We u a n turally formed silos were gradually replaced with with replaced gradually were silos formed turally bai Government as a whole is composed of several specialized entities entities specialized several of composed is awhole as Government bai i s e D E D ern A ern G E S u D S) initiative under its its under initiative S) S E bai eGovernment eGovernment bai u D D S were implemented over the years and rolled out to more than 40 40 than to more out rolled and years over the implemented S were s bai eGovernment bai u u . F bai Government launched a comprehensive electronic shared shared electronic acomprehensive launched Government bai bai Government entities ( entities Government bai a u rthermore, there was no sharing of knowledge and practices practices and knowledge of sharing no was there rthermore, b
Emi s ia r a E t l e ectronic Shared Services ( Services Shared ectronic E D s S u – 2nd Pl –2nd S to meet their actual business needs. This This needs. business actual their S to meet bai eGovernment program. An extensive extensive An program. eGovernment bai E S D S) there was no whole-of-government whole-of-government no was there S) G E s ) to collaborate and to cooperate. to cooperate. and ) to collaborate a c E S e W S serving the common common the S serving E i S n S) ner E S S. A S. 139 140 2013 UNITED NATIONS PUBLIC SERVICE forum day and aWARDS CEREMONY T e 1 T We r g 1 CCO MO 1 CA A TI O D Pr T C E ST ST ST g PLACE WINNER PLACE WINNER PLACE WINNER PLACE e u e FR y a R omo l r p ma O s i I o v ny p ern A ern e ery e & g n OPIA E 2 jo 2 ita 2 ND ND ND o T No g PLACE WINNER PLACE WINNER PLACE PLACE WINNER PLACE H rd s f P ly
r I Gender- ia a r y 5 n u t h A b l i ny K 2 c m ND E PLACE WINNER PLACE Serv e R r A e i s ca po i c n e s s i v e Lati & The C & The pakista 1 A e 1 ST ST q PLACE WINNER PLACE WINNER PLACE s u ia a d n A & o n r t a m h r e d i 2 e P n ND i r PLACE WINNER PLACE bb ia i ca a e ci a
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KO U B RE L I A Institution: Institution: de de R more women were elected and appointed to government functions. functions. to government appointed and elected were women more capacity, women’s to build and awareness gender to create program outreach acomprehensive Through women. African elected locally and Morocco of women elected locally Maghreb, the from women elected locally among created were networks Several project. the from benefited countries African other from women and Moroccan 8,000 Approximately, Morocco. outside and in building capacity local to build and awareness gender train and to create undertaken were training, governance participatory trips, study workshops, presentations, as such activities ahundred Over processes. decision-making in men and women of participation equal and equality on based transformation societal fundamental of assistance and support the for plan astrategic executed and implemented developed, has response In them. to solve approach global sustainable and concerted a require and situation to this contribute composites complex and factors socio-economic Several processes. such of outcome the on impact have limited thus and level local the at process decision-making the in underrepresented are women particular, In men. like networking and building capacity training, for opportunities equal have the not do municipalities the in Women CO Initiative: M 5Winner Category 2013 Afr é o seau au profit des Collectivités Territoriales du Maroc du Territoriales Collectivités des profit au seau R e r nforcement des Capacités, de de Capacités, des nforcement oc ica L ’ Intégration de l’Approche Genre dans le Plan Stratégique de de Stratégique Plan le dans Genre l’Approche de Intégration L a L DF ocal Authorities in Morocco, including the Gender Approach as a as Approach Gender the including Morocco, in Authorities ocal –1 C AT du Ministère de l’Intérieur ( l’Intérieur de AT Ministère du s t Pl a c e W D é i n veloppement des Compétences et de Mise en en Mise de et Compétences des veloppement ner D F C AT the Ministry of the Interior) Interior) the of AT Ministry the DF F o C rmation, rmation, AT 141 142 2013 UNITED NATIONS PUBLIC SERVICE forum day and aWARDS CEREMONY Institution: Institution: E of Ministry by the report 2011 to the according 10%, than less of average national the in staffs academic The inequality. gender to address intervention of type aspecial demanded situation This identity. ethnic and gender on based have suffered groups ethnic marginalized these from servants civil female of feature asalient been has inequality gender Although provisions. service social other and to infrastructure access participation, political their of terms in groups disadvantaged most the as identified have been Somali and Gambela Gumz, Shangul Afar, of Beni states regional the in living peoples and nationalities nations, particular, In country. the of aspects socio-economical and political from marginalized been have long which of many groups ethnic 80 ethnicity. their of because also but to gender in ethnicity certain of Women OPIA (A to Access Creating Initiative: Et 5Winner Category 2013 Afr access to academic positions. positions. to academic access and needs service health reproductive addressed to technology, access as such elements incorporated It participation. to women’s barriers addressing in approach aholistic on based was initiative The groups. ethnic marginalized from servants civil female for program admission alternative an to provide decided d E ucation. It achieved targets for women’s share of key public service positions. service key of public share women’s for targets achieved It ucation. h DF i C ica S, ASS S, E t hiopian Civil Service Service Civil hiopian – 2nd Pl –2nd N F S , and IP , and U n iversity has reached 25%. This is by far more than the the than more by is far This 25%. reached has iversity F a A E ) c E D d t ucation for for ucation e W u hiopia are marginalized by society not only due due only not by society marginalized are hiopia e to this initiative, the percentage of women women of percentage the initiative, e to this U n iversity i n ner D i sadvantaged sadvantaged E t E hiopia is composed of more than than more of composed is hiopia t hiopian Civil Service Service Civil hiopian F e male Civil Servants Servants Civil male E t U hiopia, hiopia, n iversity iversity pre-natal visits and the delivery of babies at the government government the at babies of delivery the and visits pre-natal by encouraging improved greatly has health Maternal Mama-Toto Clinic. Mobile the of services health the from benefited have directly year per families 3000 than tools for safe home deliveries for those who do not. do who those for deliveries home safe for tools and knowledge by providing and fee, and transportation the afford can who those Kwale the of population rural the of thirds two approximately is building. Since 2009, 2009, Since building. capacity local and transfer knowledge through measures prevention by illness also but services care health conventional for only not areas to rural out reaching became endemic. endemic. became often illnesses treatable and easily spread diseases preventable Some clinic. agovernment to access bicycle, or by foot often distances, to long travel had women. young on cutting genital female from infections bacterial and shock hemorrhage, as such problems and group adult other any than infection malaria of risk higher at women put adolescents, in especially Pregnancy, 3) rates; death maternal and mortality infant to high contributed 2) 2009; in years 45.6 to around 1) concerns: South- in communities rural four in women for assessment needs health A2009 services. care health to adequate access have not do often illnesses preventable from suffer who areas rural in Women Institution: and Gender Initiative: Keny 5Winner Category 2013 Afr ica a – 2nd Pl –2nd N L i kumbuke- i fe expectancy of women had dropped from 60.1 years in 1990 1990 in years 60.1 from dropped had women of expectancy fe N i kumbuke- N H - H e a H alth e b c alth by Motorbike alth M has reached approximately 60,000 people, which which people, 60,000 approximately reached M has e W H e E alth by Motorbike was addressed this problem by problem this addressed was by Motorbike alth i a n rly marriage and teenage pregnancy had had pregnancy teenage and marriage rly ner E a st Kenya identified major health health major Kenya identified st F o r health care, women women care, r health H e D alth Center for for Center alth i strict and more more and strict 143 144 2013 UNITED NATIONS PUBLIC SERVICE forum day and aWARDS CEREMONY standards. international the with par at are conditions working and environment workplace by ensuring women to facilitate interventions designing in inspectorate labour employers to carry out self-assessments on compliance with labour legislation. legislation. labour with compliance on self-assessments out to carry employers G the all of Most basis. equal an on industry labour the in to participate have chances now women Overall, laws. these in provisions the with accordance in responsive gender- inspection labour to make tips and checklists practical provides further It equality. gender key are to achieving which standards labour international and laws labour national of overview an to provide developed was toolkit Gender The place. work the in harassment sexual face they and wages of terms in against, discriminated particularly are Women workplace. the at safety and health workers’ of concept no with substances accident. industrial an in death or injury permanent of case in compensation financial and protection. social and safety health, occupational to workers’ attention sufficient give not did Pakistan in factories pharmaceutical and metal leather, textile, as such industries scale medium and small of number Alarge conditions. protection social and safety health, occupational precarious under work often market labour Pakistani the in Women I KISTA G Initiative: P IA 5Winner Category 2013 A nstitution: Gender Gender nstitution: a s & The P &The
Workers are exposed to hazardous chemicals and other harmful harmful other and chemicals to hazardous exposed are Workers
R The gender responsive labour inspection tool has also helped helped also has tool inspection labour responsive gender The R n –1 L L I t I oolkit has benefitted women in raising their concerns and the the and concerns their raising in women benefitted has oolkit s U t n it it Pl a D e ci a partment of of partment c f e W i c E i n m L ployers may deny medical treatment treatment medical deny may ployers ner a bour Punjab bour R e sponsive sponsive L a bour inspection inspection bour their community. community. their of governance the of part become to gradually women allowed also It society. and family the in respect them earned and self-confidence of sense anew created turn in This communities. their in conditions living overall improve ownand their on abusiness operate skills, management to acquire opportunity an women villages. 217 from villagers 415,000 and sellers 1800 almost benefitting haats 36 in shops to 1775 expanded now has initiative The resources. over control also but society the in thus and haat the in place important an had only not now Women cost. of free provided were water drinking and cleanliness like amenities Basic shops. 150 up to set land of allocation the included initiative The enterprise. such managing in inexperienced and illiterate were who women village (WS Self Women to create decided (haats) markets weekly operates that The unrecognized. largely remained society and family to the contribution their and over resources control have no also Women limited. very levels all at process decision-making the in participation their Pradesh, Madhya of population the of 50% almost comprise women Although Institution: G Initiative: Ind IA 5Winner Category 2013 A s H ia G D s) that would operate its own haats. The first such initiative took place in in place took initiative such first The haats. own its s) operate would that – 2nd Pl –2nd i & The P &The gwar 10 years ago. It was the first time that a haat was managed by rural by rural managed was ahaat that time first the was It ago. years 10 gwar D R A e pt. of Cottage and and Cottage of pt. AMI N
H a A a AT c e W ci f i i n R c u ner ral Industries ral H a at at D e velopment Committee Committee velopment
The initiative provided provided initiative The H e lp Groups Groups lp 145 146 2013 UNITED NATIONS PUBLIC SERVICE forum day and aWARDS CEREMONY prevention measures in future public rental housing construction. housing rental public future in measures prevention crime for draft were Guidelines to crime. vulnerable areas in up set were bell environment. housing to move asafer into households activities. community local promoting jobs; specialized more creating service; care health customized providing crime; and violence from free environments creating housing; rental small-sized for market the expanding example for included solutions Such solutions. tailored identified initiative the needs these of to each response In anxiety. and inconvenience resolving and activities, community job, health, safety, housing, categories: six into needs women’s single dividing astrategy devised H Person Single of Women for Initiative Support ‘Comprehensive The disadvantage. a at women single putting thus households multi-person on focused remained households.. person single the of 53% for accounting women with households total the of to 24.4% 9.1% from Seoul, in increases significant seen has women of households single of number The C Government Metropolitan Seoul Institution: Person Single of Women for Initiative Support Comprehensive Initiative: R IA 5Winner Category 2013 A person households. person single women of population ahigh with areas residential or campus around zones’ o e s usehold’ was the first one to formulate a response to this social change. It It change. social to this aresponse to formulate one first the was usehold’ p u b & The P &The l i
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Security devices such as security grille & key, emergency &key, grille emergency security as such devices Security
The initiative helped about 2,000 women of single person person single of women 2,000 about helped initiative The o a r ci e a f – 2 i c nd Pl nd H o wever, government housing policies policies housing wever, government a c e W i
n It has created ‘safety ‘safety created has It ner H o useholds cent began further training. further began cent per 23 and self-employed became cent per 12 Another, participants. of cent per 69 represents This workforce. the into integrated were 2,504 of atotal program the completed who participants 3,645 Of work. up taking in assistance special received others while program, coaching intensive an in part took women 4,660 these, Of workforce. the re-entering on advice and information with women 17,300 of atotal provided project far, the Thus interact. can participants program which in aforum is which network workforce’ the re-entering for ‘Prospects the founded advice, training and other measures for re-integration into the labor market. labor the into re-integration for measures other and training advice, to information, access easy by providing issue this addressed workforce’ the Aktionsprogramm Perspektive Wiedereinstieg (PW Wiedereinstieg Perspektive Aktionsprogramm initiative The time. of period alonger for break acareer have had who women of group target to this specifically tailored opportunities job of alack as well as support, and advice information, of lack astructural been has There families. their and women for challenge acomplex pose can workforce to the returning years, 10 7and between ranging often break, career extended an After centres. job by government provided is assistance tailored little and break alonger after difficult often is market labor the into re-entry The members. family elderly or children their for to care breaks career longer take often Germany in Women y –1 A (PW Wiedereinstieg Perspektive Aktionsprogramm Initiative: Ger P r 5Winner Category 2013 E I nstitution: Bundesministerium für für Bundesministerium nstitution: u m o n e & s No t Pl r a t c h A e W F a m milie, Senioren, Senioren, milie, i n e ner r i ca E F ) ‘ r auen und Jugend und auen Prospects for re-entering re-entering for Prospects E )
It It 147 148 2013 UNITED NATIONS PUBLIC SERVICE forum day and aWARDS CEREMONY the afternoons. the needs. care to child due meetings for late being about anymore have to not worry do Women equality. gender of advancement to the contributed has service This employees. 200 about of children the welcomed has To MMM date, interrupted. are services school when on 22 22 on launched It (4 mothers. years) to children of 12 working of care to take created was that service entertainment and care afree is (MMM) Mini*Midi*Mef breaks. school of duration the for premises its on service child-care acost-free launched children. their and parents employers, for challenges manifold posed situation this months summer the during Particularly care. child necessary the to provide able to be basis apart-time on work or leave to take to work, children their bringing than alternatives better no had employees and and holidays. school during particular in mothers working for services care child of provision the in existed Agap workplace. the in participation equal for opportunity their impacting breaks school during services care child adequate providing in difficulties experience mothers working Many of Ministry Institution: Pl y –2nd (MMM) Mini*Midi*Mef Initiative: A I P r 5Winner Category 2013 E as well as for the employer, the Italian Ministry of of Ministry Italian the employer, the for as well as t u N l e D w o e cember 2011 to coincide with the closure of schools for the Christmas Christmas the for schools of closure the with to coincide 2011 cember Y e ar holidays. It is operational on weekdays during those times of year year of times those during weekdays on operational is It holidays. ar e & No N a e E ither do they have to forego job activities that take place in in place take that activities job have to they forego do ither c c onomy and and onomy r e W t h A i n ner m F i nance e R r e i cognizing this challenge for women women for challenge this cognizing D ca u ring school breaks, many female female many breaks, school ring E c onomics and and onomics F i nance nance & T into budgetary processes. changes sustainable and strategic introduced initiative the Overall, gaps. gender reducing for resources public of use the in transparency and accountability of culture institutional establishing is impact Amajor implementation. for institutions sector to key public guidance provided continuously and budget national the in perspective agender to incorporate methodologies and tools technical established also Ministry The sector. public the within capacity and awareness necessary the created unit the gender-responsive, are outcomes and policies budget that to ensure capacities their building actors) and government other and officers budgeting and planning (parliamentarians, stakeholders national key and advocates, equality gender together bringing By guidelines. other and U Gender a created ministry the problem, To the value. tackle its to recognize mind-set of achange required and new was budgeting” “gender as concept such Also, all. at done was this whether and gender in invested is resources of level what to discern difficult was It process. budgeting its into aspects gender including of budget state The de Ministerio Institution: de Politicas Gastos de Orientador Catalogo Initiative: Ec 5Winner Category 2013 TI L N A Women, to serve as the framework for implementing gender budgeting budgeting gender implementing for framework the as to serve Women, u H a N U d E n o AM CA it to operationalize a Memorandum of of aMemorandum toit operationalize r –1 R E s I R E t BB c I Pl uador was lacking an institutionalized approach to approach institutionalized an lacking was uador CA F E i nanzas nanzas a A c N e W E c uador-Ministry of of uador-Ministry i n ner U n derstanding signed with with signed derstanding E F q i nance uidad de Genero de uidad 149 150 2013 UNITED NATIONS PUBLIC SERVICE forum day and aWARDS CEREMONY access to preventive and diagnostic procedures. The “Women “Women The procedures. diagnostic toand preventive access organized have an not do they all, above and education health inadequate resources, limited the from suffer women These well. as underinsured and underserved undereducated, unduly are countries income middle and low in mammography. about concerns women’s many alleviated also has and costs and efforts time, saved has clinic breast stop one multidisciplinary the of idea The charge. of free day. same the on and place one in conducted all are biopsies and examinations, surgical ultrasounds, such, As steps. screening required the to complete capacity compliance/ be will better the providers, care health different among pass should patients steps of number the smaller the that philosophy the on designed and professionals by various serviced unit aone-stop is clinic breast The services. mammography post of delivery the to enhance created was Clinic” Cancer Breast “Multidisciplinary The issue. this to combat Program Screening Cancer (W Program” of Ministry Institution: Through the project 106,000 women where screened for breast cancer in in cancer breast for screened where women 106,000 project the Through world. developing the in occur cancer to breast attributed deaths global of 75% yet, worldwide, women among death of cause leading the is cancer Breast T –Women’s Clinic Cancer Breast Multidisciplinary Initiative: Eg T 5Winner Category 2013 We y p s –1 ern A ern H s O t P) was the first Government funded funded Government first the P) was Pl a s H e c ia alth e W i n ner E g yptian yptian H e alth Outreach Program Outreach alth N H a e tional Breast Breast tional alth Outreach Outreach alth
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and to break the cycle of domestic violence. violence. domestic of cycle the to break and time, same the at violence of perpetrators and violence domestic of victims help to qualified highly members, specialized qualified, of ateam families, their and violence domestic of victims offer that methodology work innovative an follows it that is initiative, the of aspect important most The services. legal and medical psychological, social, provides also shelter, to providing addition In aspect. every in victims to assist services of set integrated an provides that acentre by creating against Services Integrated for Centre by the initiative The community. their of front in themselves for up to stand and silence, their to break them for hard it makes children) their (women and victims for services comprehensive offers that place asafe of lack The prison. in time spend to not violence domestic endured rather women many this, of Because women. for aprison is which place asafe in victims to keep had which police to the resort to or family, the of by members violence of acts the to accept either options, two only with faced were economic) sexual, psychological, (physical, violence domestic of victims were who Women solutions. to find and trauma the overcome to toorder in to turn place safe no had violence domestic of victims Jordan, In d Initiative: J T 5Winner Category 2013 We Institution: Institution:
o r s a I ntegrated Services Center against against Center Services ntegrated n –2 ern A ern مركزالخدماتالمتكاملةلمناهضةالعنف/دارالوفاق االسري مركزالخدماتالمتكاملةلمناهضةالعنف االسري C enter for Integrated Services against against Services Integrated for enter nd Pl nd s ia a c e W i n ner D o mestic mestic F a mily mily V D V i o olence/ i olence addressed this gap gap this addressed olence mestic mestic F a V mily mily i olence R e conciliation) 151 152 2013 UNITED NATIONS PUBLIC SERVICE forum day and aWARDS CEREMONY O UNP g ba t s h er e S c A v unit k Winners by Winners i c r e day a and e u d n nd inf nd Y e ar and Region and ar ati o o n rm w s publi a a r ti d o s n c
o n U nited Nations Public Service Day and Awards
T he UN General Assembly, in its Resolution 57/277, designated 23 June as Public Service Day (A/RES/57/277). The UN Public Service Day intends to celebrate the value and virtue of public service to the community; highlight the contribution of public service in the development process; recognize the work of public servants, and encourage young people to pursue careers in the public sector.
Who attends the Ceremony? Every year over 400 participants from around the world are expected to attend this high-level event, including dignitaries, innovative leaders, as well as representatives of academia, international and regional organizations, civil society and the private sector.
155 156 2013 UNITED NATIONS PUBLIC SERVICE forum day and aWARDS CEREMONY Oman, Oman, – place 1st follows: as are Ethiopia, Ethiopia, Salvador, El Ecuador, Rica, Costa Congo, time: first the for participated States Member Eleven countries. forty-six initial an and cycle 2012 the for States Member participating 73 from increase an States, Member participating 82 at States, T to be continues nominations highest the with region the and year this 52% at nominations of number highest the to receive continues Services nominations at four hundred and seventy nominations for 2012. 2012. for nominations seventy and hundred four at nominations 2012 the from increase a28% marking cycle 2013 the for submitted nominations one and to hundred asix 2003 in nominations one eighty service. civil acompetent on built are governance successful • B T the of commemoration in June, 27 on service public in excellence of recognition prestigious T of Category increase. a100% been has there alone T replication. possible for practices successful disseminate and collect and government; in trust enhance service; public of image the raise service; public the in professionalism enhance innovation; promote to further servants public motivate sector; public the in excellence reward governance; in innovations to discover aim I P • • • • T categories. five in worldwide countries in administration public responsive and effective to amore institutions service public of contributions and achievements K T service. public in excellence of recognition international ited ited e it T U t e p p f i p h h h h h h h r o r n I ogramme promotes the role, professionalism and visibility of public service. service. public of visibility and professionalism role, the promotes ogramme azil, Ethiopia, Ethiopia, azil, is year, 47 public organizations from 28 countries will be awarded with the most most the with awarded be will countries 28 from organizations year,is 47 public ailand, ailand, e rough an annual competition, the the competition, annual an rough e growth also represents an increase in the number of participating Member Member participating of number the in increase an represents also e growth e rea, Singapore, Slovenia, Spain, Spain, Slovenia, Singapore, rea, nn m ncourages exemplary public service and recognizes that democracy and and democracy that recognizes and service public exemplary ncourages ostering ostering r r r omoting omoting Whole-of- omoting eventing and Combating Corruption in the the in Corruption Combating and eventing UNP A U proving proving ovative Mechanisms wa U n e P n d a ited ited S rds are given in five catorgories, namely: catorgories, five in given are rds T kistan, kistan, F A N r i inidad and and inidad ji, ji, programme has grown tremendously since its inception, from an initial initial an from inception, its since tremendously grown has programme N a P N D G a I a ti r a tions tions e rticipation in in rticipation e an, an, G tions tions livery of of livery o P nder-responsive nder-responsive e e orgia, orgia, n ru, Republic of of Republic ru, L e s P P sotho, sotho,
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o A bout the public service innovation expo
T he Public Service Innovation Expo provides an opportunity for companies NGOs and Governments to display and showcase their activities and services to increase knowledge sharing and learning.The Expo will consist of a number of exhibitors and ongoing activities on the exhibition floor. It will encompass the stands for the 2013 winners of the United Nations Public Service Award. Each one will have stand decorations and a dedicated screen to showcase their winning project.
In addition, the exhibition will consist of a number of open flat stands for the main sponsors of the event, providing them the opportunity to showcase the latest technology in their public sector accomplishments.
The exhibition floor will also include Bahraini Non-Governmental Organizations (NGOs), where they will be able to showcase their achievements, accomplishments and benefits towards the citizens of Bahrain. Their participation aspires to display their projects in relation to the workshops and subjects designed to be discussed during the event.
The exhibition floor will also encompass a selected number of private sector companies, who will present their projects, businesses and accomplishments.
Venue B ahrain International Circuit
165 166 2013 UNITED NATIONS PUBLIC SERVICE forum day and aWARDS CEREMONY Cultu r al
e v e n t s 168 2013 UNITED NATIONS PUBLIC SERVICE forum day and aWARDS CEREMONY dating back to ancient eras. eras. to ancient back dating rituals and traditional crafts. traditional and rituals B rder to expose participants to the traditional atmosphere and ambiance of of ambiance and atmosphere traditional to the participants to expose rder B I diti Tr the in museums T historic oldest the of one and largest the scover D RE Expl performance. musical aunique including activities cultural some in participating as well as activities, sport thrilling most the of of lifestyle and culture, history, rich to the exposed getting the to explore achance given 2013 the ongside A Cultu Moreover, well known traditional traditional known well Moreover, drums. and rhymes poetry the with along swords with performed is dancing and worn are costumes traditional which in of the cultural events such as as such events cultural the of the of n o h a a i l e hrain, different activities are planned during the the during planned are activities different hrain, hrain through featuring customs and tradition by displaying clothing, housing, housing, clothing, by displaying tradition and customs featuring through hrain a B a B o hrain hrain a hraini “ hraini o
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F LUT F O ort Museum showcases archaeological discoveries from different different from discoveries archaeological showcases Museum ort I n R E dia and Central Central and dia er T S - Composed by S -Composed B a B t hrain hrain a ain hrain’s most important castles. Riffa Riffa castles. important most hrain’s m F ort) has has ort) e nt A s ia. A H UN r u abia to Morocco, Spain, and through the the through and Spain, to Morocco, abia ghes de Courson de ghes E SCO World World SCO AD , this was more recently occupied occupied recently more was , this A r ad ad H L F e u o ritage status. Originally an an Originally status. ritage te: D rt is more recent, but is is but recent, more is rt i lmun civilisation, civilisation, lmun A F story spanning spanning story ort, built in 1812, 1812, in built ort, inf B hrain hrain B RE f co a a hrain hrain n orm I N n e a ternational Circuit ternational tional tional a ti n T h o c eatre e n fa c i liti e s
Bh a rain National Theatre
T he Bahrain National Theatre is already hailed as the third biggest in the Arab World, ranked after the Opera House in Egypt and Al-Sultania Opera in Oman. The plans for the National Theatre of Bahrain have been in the works for almost a decade, the main auditorium seats 1,001 spectators. Additionally, a flexible auditorium will hold an extra 150 seats as well as an exhibition area. H.E Shaikha Mai explained that the ‘1,001’ seats is a reference to the famous literary classic set in Arabia, “Thousand and One Nights”.
Representatives from the Architecture-Studio Paris, the main consultants for the National Theatre Project later explained the concept behind the design of the structure. Renowned typographer, graphic designer, researcher and writer Huda Smitshuijzen AbiFares designed the logo of the theatre. The project also features a parking capable of accommodating 290 cars, north of the Bahrain National Museum Lake.
The Bahrain National Theatre is designed to be at the meeting point between the land and the sea. The golden shell is anchored in the earth, while the light canopy is floating over the water.
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D ivision for Public Administration and Development Management
T he Division for Public Administration and Development Management (DPADM) of the Department of Economic and Social Affairs (DESA) provides secretariat support to the United Nations Programme on Public Administration and Development. It assists the Member States of the United Nations in fostering efficient, effective, transparent, accountable, clean and citizen-centered public governance, administration and services through innovation and technology to achieve the internationally agreed development goals including the MDGs. areas of the Division are institutional and human resources capacity development, e-government development, and development management and citizen engagement based on research and analysis; advocacy and learning; advisory services; and training and knowledge management.
Major products and services of the Division include: 
The Committee of Experts on Public Administration, comprised of 24 members who meet annually at UN Headquarters, is responsible for supporting the work of ECOSOC concerning the promotion and development of public administration and governance among Member States, in connection with the UN Millennium Development Goals. 
 The UN General Assembly has designated June 23rd as UN Public Service Day to “celebrate the value and virtue of service to the community”. On this day, the UN Public Service Awards are presented by DPADM for contributions made towards enhancing the role and visibility of public service.
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NATI O N S e D H R M Coordination Overall eGo B M Email: [email protected] Culture of Ministry D Sh. C e D C M [email protected] Email: e D E P D M Email: [email protected] e e Chief, M [email protected] Email: M D A M Email: [email protected] Email: [email protected] Email: [email protected] Email: G G G G G mail: [email protected] r a hairman hief, Marketing Communications Marketing hief, e i i i i i i s r r s r r rs r rectorate of Marketing & Marketing of rectorate rector, rectorate of Marketing & Marketing of rectorate rector Corporate rector, rectorate of Marketing & Marketing of rectorate oject Management Management oject sistant sistant hrain hrain ad, ad, o o o o o . . . O . . . K L vernment vernment vernment vernment vernment vernment vernment vernment A F A Z . Sahay ul halid v ahad iad li h s P P e a me u u w H I m H blic Relations & Media &Media Relations blic n blic Relations blic A . a S D As novation Society ( Society novation d u n a D n i man & man rector, rector, tiquities & tiquities A a m B N er A f a l in rw o a l A A A A A e m Eb Q eem u u u u u u n K H i Eb thority thority thority thority thority r adhi i ha t u s F ( r D h mo i A i L De ahi nancial Resources nancial r j i rectorate of Marketing & Marketing of rectorate i I a u aison ahi n H ud puty Chai stitute ( stitute th m e ritage ritage
m A A o A A A l l B wa wa wa r H I K S i a P ty ty halifa reness reness reness reness reness ) D M s e hi rm I partment ) o m f an) i B ah r A a wa in reness 185 186 2013 UNITED NATIONS PUBLIC SERVICE forum day and aWARDS CEREMONY e D O M e A M e e D M Email: [email protected] [email protected] Email: e A M Email: [email protected] e e A M [email protected] Email: Chief, Recruitment & Recruitment Chief, M [email protected] Email: A M Email: [email protected] e e G M [email protected] Email: e coordinator Marcom M [email protected] Email: Email: Email: G G G G G G G G G - c i i r s s s r r r r r r r s rs rector rector rector, strategy and e and strategy rector, aphics aphics G sistant sistant sistant sistant sistant sistant ting ting o o o o o o o o o . Manah . . . . M . . . vernment vernment vernment vernment vernment vernment vernment vernment vernment vernment vernment vernment vernment vernment vernment vernment F Z Ne K H A . ahad Noor iad halid a h o v NH za A s me ha er s H s D an Mu i D D D sistant sistant As r [email protected] d u mme e n i i i Ma man & man a rector rector rector, rector, rector, rector, e A sign Coordinator sign A A f m l l o H l Sa l A A A A A A A A A A e roo d Sayya Q ilal u u u u u u u u u u B l r nt D thority thority thority thority thority thority thority thority thority r adhi a ad F w H D i H F s rector – Strategy & –Strategy rector i u f i t i nancial Resources nancial afi u rectorate of Marketing & Marketing of rectorate nancial Resources & Resources nancial Te T aki j man Resources, Resources, man r ai aining B r a r r u i m i siness siness
M em P r b ocess Reengineering ocess er F BP s i nance & Capacity &Capacity nance P R u D rchasing i rectorate A wa reness B u ilding e M S e P M [email protected] Email: M e specialist Care Customer M [email protected] Email: e P e Coordinator Care Customer M [email protected] Email: Email: e Specialist Media M Email: [email protected] e E M [email protected] Email: e Editor M [email protected] Email: M [email protected] Email: H e e Sr. M Email: [email protected] Email: Email: G G G G G G G G G G r. Marcom Coordinator r. Marcom ditor r u e r r s rs s s r rs r r ogramme Coordinator blic Relations Coordinator Relations blic ad, ad, o o o o o o o o o o . Safa Safa . Wafa Sa . ShaikhaSulaib P . . M . . . vernment vernment vernment vernment vernment vernment vernment vernment vernment vernment vernment vernment vernment vernment vernment vernment vernment vernment vernment A A H A . . u Arw F rchasing Coordinator rchasing i li Janahi bdul bdulla o s P A AAL a ha ha u M r rchasing & rchasing ah A a m mme S r l [email protected]
[email protected] A ah A A ee l Mah A A A A A A A A A A l l A d Shuqai r u u u u u u u u u u m A d l Shaikha K thority thority thority thority thority thority thority thority thority thority an bba ubai A moo A d ee s ministrative Services ministrative da s i kh i r d m 187 188 2013 UNITED NATIONS PUBLIC SERVICE forum day and aWARDS CEREMONY e M C e S M Email: [email protected] e S M [email protected] Email: e S M Email: e M [email protected] Email: C e C M Email: [email protected] e A M [email protected] Email: e H M [email protected] Email: e M [email protected] Email: Entity Entity Email: [email protected] G G G G G G G G G r. r. R EO Executive EO Executive apacity apacity apacity apacity e cco r s rs r r r r s r ad, ad, o o o o o o o o o . . P P . Mah . . M . Wal . . M A L F vernment vernment vernment vernment vernment vernment vernment vernment vernment vernment vernment vernment vernment vernment vernment vernment vernment A K . r r d untant a ogramme Coordinator ogramme ogramme Specialist ogramme a K halid bdul o o min Coordinator min F L KA t m a ha ha i i em nancial nancial aison Coordinator aison reem ya Eb moo ee B B l A mme mme a u u r d wa ilding Coordinator ilding ilding Coordinator ilding A ah Q A d bdulla A A A A A A A A A a [email protected] r ad l Muta A d d u u u u u u u u u P m ahi A A s thority thority thority thority thority thority thority thority thority l A K an anning & anning l Man er l sistant halifa l m Aw H A a w l adhi A s soor Aw h a s me an A adhi n d alysis i RS n PA R T E AND S P O N S ORS 190 2013 UNITED NATIONS PUBLIC SERVICE forum day and aWARDS CEREMONY particularly through utilizing utilizing through particularly programs, beneficial mutually and joint implement and formulate to help countries developing Work with manner. asimilar in development and cooperation S regions Europe in particularly development, and cooperation triangular and South-South of area the in practices the at initiatives and programs the about awareness public raise lp N l H Go D South-South Mi world. the around also but South the in only not constituencies multiple and to audiences development social and economic sustainable in efforts various on news publishing and connecting, facilitating, is that South the of countries the for platform media S the of session th-S South-South S pa South Cooperation (SSC). 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Cooperation South digital divide in the developing countries. developing the in divide digital T South-South cooperation. triangular and South-South of area the in Europe, Eastern South and South-South of areas the in practices best of Millennium the of implementation e hare positive news and good practices in the area of of area the in practices good and news positive hare o e e a chnology ( chnology velopment velopment ss tions, particularly the M the particularly tions, u a r i N o s tn e n &Ob ws disseminates news about about news ws disseminates o er u I N N N C G L U e e e th T j a o n ws will help advance the implementation of the Millennium Millennium the of implementation the advance help ws will in launched initiative an ws is ws will also promote the use of of use the promote also ws will L ) a ec tin tin als through the sharing of positive news and good practices practices good and news positive of sharing the through als ited ited a N tin tin s a special tool for development in order to help bridge the the bridge to help order in development for tool s aspecial A ti ews m N A v a erica, the Caribbean, Caribbean, the erica, m e tion tion erica, and the Caribbean. South-South South-South Caribbean. the and erica, s D T h G G I e purpose for South-South South-South for e purpose s C e , on a global basis. Share positive news and good good and news positive Share basis. aglobal , on T neral neral as a tool for development. for atool as D e velopment velopment A A s sembly sembly f rica, rica, A A F f e s rica, the Middle East, and East East and East, Middle the rica, I H ia and the the and ia n bruary 2010 during the sixteenth sixteenth the during 2010 bruary G i formation and Communications Communications and formation T gh-level Committee on South- on Committee gh-level o r als (M als iangular Cooperation. South- Cooperation. iangular N A o N s ad D rth-South and triangular triangular and rth-South e P G ws is to advance the the tows is advance a s cific, Middle East, East, Middle cific, ) through the sharing sharing the ) through igital platform, platform, igital N e ws is a digital adigital ws is U n ited ited development in the world. world. the in development harmonious and peace promoting of cause the and culture Chinese of spreading to the contribution made and nations among friendship strengthened world, the of countries other and China between communication cultural have advanced events across 31 provinces and municipalities at home. at municipalities and provinces 31 across schools charity 628 financed has and relief of need in areas foreign and to domestic Charity China the namely organizations, subordinate its of one undertakings, welfare public of the the of Chinese on “Spotlight held successfully has Center the Moreover, successively. to 2010 2007 of of Expo as well as “Sound of of “Sound as well as Expo the Embracing “ wish the Eleventh Eleventh the wish p events such as “ as such events sports. and science, economy, education, culture, like fields in world over the all organizations and institutions tasks. your to support endeavor our We continue will all. for world diversified culturally and prosperous aharmonious, building of cause great to the contribution positive make would it hope We also nations. and cultures among understandings Russian Russian the that hope We sincerely Japan, Republic of of Republic Japan, of States world. the t across regions and countries 130 than more with communication cultural for platform important Civil of Ministry the of approval the with 1984 in unded F China Eleventh the to mark activities & Calligraphy Chinese the organizing in you g China –China Chairman Executive M I n T o ternational Cultural Communication Center (C Center Communication Cultural ternational r a h A e . s r ian Culture”; it has also organized the the organized also has it Culture”; ian Y Lo U I e n tn ar of Sino- of ar P n F ternational Cultural Communication Center is greatly honored to join to join honored greatly is Center Communication Cultural ternational I n I n ited ited r A e n oject Committee, has raised more than 280 million million 280 than more raised has Committee, oject k deration, deration, m P er erica, the the erica, e Y a N inting inting r u a F T tions and countries like like countries and tions u n xiang h ture, ture, s F ati e U K r F ance Culture”, “ Culture”, ance Y n o I n r e ited ited rea and and rea ance, ance, o ternational ternational U ar of Sino- of ar D n i n versifying Civilizations” Workshop at 2010 Shanghai World World Shanghai 2010 at Workshop Civilizations” versifying ited ited A H N al Cultual T t a a h G A rmony rmony tions tions e C he invitation of governments including the the including governments of invitation he I e K T n r T rmany, Switzerland, rmany, Switzerland, t Exhibition would help us promote mutual cultural cultural mutual promote us help would t Exhibition h i ternational Cultural Communication Center Communication Cultural ternational ngdom of of ngdom h U ailand, it has cooperated and communicated with with communicated and cooperated has it ailand, I C e C U n A CC also attaches great importance to charity and and to charity importance great attaches also CC . 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u thority of of thority A L s a a w. n 198 2013 UNITED NATIONS PUBLIC SERVICE forum day and aWARDS CEREMONY S industry. aluminium downstream athriving including to the operating also are Marketing and Casthouses the and 9001:2000 lake. artificial an and garden, vegetable and afruit shrubs, and trees 7,600 stations. power 4 of consisting plant, power MW a2,265 and terminal, a marine plants, treatment fume plant, desalination awater plant, calcining coke mtpa a550,000 plant, East South East, to supplied is output and standard including products with aluminium, grade smelter. annum per tonnes a120,000 as 1971 in operations commenced of number alarge for opportunities employment and training create and resources country’s the develop earnings, export valuable provide would that industry oil. on dependence its reduce and base economic responsibilities. social corporate its upholding towards committed remains of one as status its have underlined I scale. a global on performers ten top the of one as regarded widely is and safety, for record track world. the in smelters aluminium modern T B the of development economic and industrial social, to the contributor A Q T T Europe, East, Middle the in customers international and to regional exported aluminium. molten and ingots, properzi slab, rolling A A innovative policies, policies, innovative uminium A platinu alba th t s A h h h a l l l l u ba’s early success established a blueprint for other non-oil industries to follow, industries non-oil other for ablueprint established success early ba’s highest the of annum per tonnes metric 890,000 than more produces today ba of beginning the marks inception ba’s e e shareholders of of e shareholders standard System Management Environmental to the operates plant e entire e B hrain, employing over 3,000 people, of whom around 87 per cent are are cent 87 per around whom of people, over 3,000 employing hrain, BI ality Management System. Management ality upports numerous community oriented programmes and social activities that that activities social and programmes oriented community numerous upports kingd a A C hrainis. hrainis. l ba plant comprises five reduction lines, cast houses, a dedicated carbon carbon adedicated houses, cast lines, reduction five comprises plant ba I n vestment Company (20.62%) and the the and (20.62%) Company vestment o m m B
a A o s hrain hrain f b l p ba was therefore incorporated by Charter in 1968 and officially officially and 1968 in by Charter incorporated therefore was ba T o A h ah e plant also features a 10 hectare ‘green’ oasis, with more than than more with oasis, ‘green’ hectare a10 features also e plant s n ia, ia, A B r s A . a l B S.C. ( S.C. ba enforces strict environmental guidelines, maintains high high maintains guidelines, environmental strict enforces ba or l A in in ba are are ba a f hrain’s downstream aluminium industry, with the rest rest the with industry, aluminium downstream hrain’s rica, and and rica, e x A p r l ba) consistently ranks as one of the largest and most most and largest the of one as ranks ba) consistently B esses a hrain Mumtalakat Mumtalakat hrain N g o B rth rth r a a hrain’s leading industrial organisations that that organisations industrial leading hrain’s titud A B K a m n hrain’s strategy to diversify its its to diversify strategy hrain’s erica. erica. own for its technological strength and and strength technological its for own e t G o e it neral neral H T s h o
A s e aim was to establish an an to establish was e aim lding Company (69.38%), (69.38%), Company lding T p r o ound 50 per cent of its its of cent per 50 ound o P day, n T u s - blic (10%). blic ingots, extrusion billets, billets, extrusion ingots, ors A l ba is a major amajor is ba K i ngdom of of ngdom I B S O 9002 O 9002 a hrainis. F a I S r O 200 2013 UNITED NATIONS PUBLIC SERVICE forum day and aWARDS CEREMONY y and Charter Charter and stars. sports junior promising to develop aimed and talent sports discovering for program the by presenting belonging and citizenship of spirit the to reinforce aiming sectors, private and government requirements. acknowledgement for its contributions to excellence in the fields of youth and sports and youth of fields the in to excellence contributions its for acknowledgement extensive to receive and performance, administrative its and offered services G clubs. sports G achieve to help i and other activities that are aimed at positively exploiting the energy of youth. youth. of energy the exploiting positively at aimed are that activities other and camps youth festivals, theatrical forums, scientific as well as level, international suitable atmosphere for practicing sports. sports. practicing for atmosphere suitable the honoring athletes, of competence and quality the boosting sports, field the in participation I talents. and capabilities their developing and youth promoting for aspirations and visions the with accordance in groups age to different services the across distributed centres 25 are – which citizens. fit physically and mentally and devoted socially to prepare aim that programs and activities youth G I is which of foremost the projects, and programs many of implementation the through skills and capabilities their by developing achieved is the of activities the on focus and interests its balance Sports the and Sports for Council T sectors, in sports sport of and youth the status the managing boosting for strategy integrated an dopts other the on and capabilities, their and youth to promoting contribute these hand one l the On ratified. are programs and plans long-term of aset which from G R g g th ts annual plans, the organization gives paramount role to these two major sectors sectors major two to these role paramount gives organization the plans, annual ts n t n a h O O O O o o e e two royal decrees (33) and (50) of 2010 were issued to establish the Supreme Supreme the to establish issued were (50) 2010 of and (33) decrees royal e two e Y Y Y Y he sports arena, the organization concentrated on increasing social social increasing on concentrated organization the arena, sports he kingd ddition, there are youth forums and conferences at the the at conferences and forums youth are there ddition, ld S l S s S wa S a n u ooks forward to be the best government authority in terms of the the of terms in authority government best the to be forward ooks pares no effort to promote the status of youth and to meet all their their all to meet and youth of status the to promote effort no pares s e th s keen to launch a comprehensive and correlated set of sports and and sports of set correlated and acomprehensive to launch s keen p o o A m A
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City uth hrain – that offer offer –that hrain u lf, A r ab and and ab Z a in in T h I n is is 202 2013 UNITED NATIONS PUBLIC SERVICE forum day and aWARDS CEREMONY to ‘go the extra mile’ and exceed customer/client expectations. customer/client exceed and mile’ extra the to ‘go able being on ourselves We pride contacts. and resources reaching far many with H T Management for reputed companies like Zain Zain like companies reputed for Management handling in experience We vast have had equipments. sophisticated and technology latest by serviced are clients Corporate all team, experienced and professional a highly with Coupled packages. cruise and travel &leisure corporate management, event reservations, /car hotel wide world insurance, travel e-tickets, from ranging service professional ahighly to offer equipped we are more, and more grow service. customer outstanding delivering consistently while inefficiencies any out drive spend, travel reduce savings, to maximize and global markets. markets. global and local the within services management travel of provider knowledgeable and O E complete as such services to provide We continue travelers. of range awide of needs of use various to the catering H gold sponsor gdo travel of house k the e v o o u lecom, lecom, ent Management, Management, ent use of of use r P T r i ofessional ofessional r n avel Management avel Management T T T r r a m avel is an established, well respected respected well established, avel an is avel has played a leading role in Bahrain’s travel industry since 1992, 1992, since industry travel Bahrain’s in role aleading played avel has tweer tweer of of T b r a avel Consultants who are I are who avel Consultants P hra e O G trolium, and and trolium, r u i oup oup n e r integrated r integrated S e xpresses grat xpresses T rvices enabling enabling rvices T r o avel urs and Corporate Corporate and urs P O a c T ckages and and ckages cidental cidental r avel Management avel Management i t T ude to ude r H avel Management avel Management A o P TA use of of use T e e trolium. 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Box:565,Manama, KingdomofBahraint:+97317578f:216www.hot.bh Global Reach... 203 204 2013 UNITED NATIONS PUBLIC SERVICE forum day and aWARDS CEREMONY groups of the developed countries developed the of groups T supervises also Council of bill the Council to contribute to supporting the position of the the of position the to supporting to contribute Council the for opportunity atrue is which conferences, and forums international and regional T session. every committee to prepare a draft reply to ( reply adraft to prepare committee term. legislative every of beginning the the the T amendments. such to propose to request right have the can T of approval by case, law. any In decrees reject or to accept right the and laws, draft reject or amend to accept, right the has of Council by the by forwarded laws decrees C E d the of e Constitution T Jur gold sponsor gdo shura k the and overlooks public interest in all his duties. his all in interest public overlooks and the that from emanating specialities, their within matters to clarify to Ministers questions documented –to direct sphere work oversight the –regarding members guarantees also – to Councils by both endorsement –after them bills, bills, h h h h h x ecutive ecutive e of Council the with role original its rough e the of members granted also e Constitution S S S i H h i s h h n S ura Council: enactment of legislations and oversight over the work of the the of work over the oversight and legislations of enactment Council: ura o ura Council also takes part in representing the the representing in part takes also Council ura ura Council has a say on the the on asay has Council ura t wever, to amend the Constitution only an aggregate total of 15 members members 15 of total aggregate an only Constitution the wever, to amend ate i A m t u G H of of i thority. thority. e i o c s Majesty the the s Majesty neral Budget forwarded by the by the forwarded Budget neral ns and and ns b ou a hra T h n i n e e Council undertakes discussion of all draft laws and and laws draft all of discussion undertakes e Council K S S c i t ngdom of Bahrain specified specialties and duties of of duties and specialties specified Bahrain of ngdom xpresses grat xpresses ate Budget including incomes and expenses. and incomes including ate Budget D h ura Council member is representing the whole society, society, whole the representing is member Council ura i K u l i t ng. i e s of the the s of HE G o the Chairman of the the of Chairman the vernment vernment T
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211 212 2013 UNITED NATIONS PUBLIC SERVICE forum day and aWARDS CEREMONY 4 1 5 3 2 T duties. Commission’s the in assist shall employees consultants. assistant T ranks. to their according superiors their of supervision to the subject be only shall duties technical their out intervention. T the budget, independent an has it personality, legal with entity ndependent others. with dealing in and courts before it represent Chairman Commission’s lat A gold sponsor gdo LEG k the l L H
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