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01 Singtel Annual Report 2019 Annual Report 2019 Reimagining Your Future Singapore Telecommunications Limited Telecommunications Singapore Annual Report 2019 Annual Report Singapore Telecommunications Limited (CRN:199201624D) ` 31 Exeter Road, Comcentre Singapore 239732 T +65 6838 3388 www.singtel.com Copyright © 2019 Printed on environmentally friendly paper Reimagining Your Future Much has changed over Singtel’s 140-year history. Technology and innovation has made the mobile phone central to our daily lives. Fitting into the palm of our hands, they serve as gateways to an exciting world of entertainment, information and services. We now stand on the cusp of 5G - an era of hyper-connectivity and newer technologies that will further revolutionise the way we work and play. As a leading communications technology provider, we’re proud to be enablers of such change. Innovation has always been at the core of our business. Our purpose is to keep on pushing boundaries and making breakthroughs, both in our networks and services, so how we live our lives, conduct our businesses, entertain ourselves, keep improving. We are here for the long haul at Singtel, and we’re reimagining your future to bring a better one to you. Table of Contents Overview Business Reviews An overview of our businesses, our performance, Insights into each of our business units key achievements and value created, as well as our strategy moving forward 29 Group Consumer 41 Group Enterprise 1 Financial Highlights 47 Group Digital Life 3 FY 2019 Achievements 53 Key Awards and Accolades 5 Chairman’s Message 7 GCEO Review Governance and Sustainability 9 Who We Are Our corporate governance, risk management and 11 Our Businesses and Strategy sustainability efforts 13 The Value We Create 55 Governance and Sustainability Philosophy 15 Board of Directors 57 Corporate Governance 21 Organisation Structure 87 Investor Relations 22 Management Committee 89 Risk Management Philosophy and Approach 28 Senior Management 100 Sustainability 29 41 Group Consumer Group Enterprise 47 55 Group Digital Life Governance and Sustainability Performance Additional Information Our financial performance Our shareholders, transactions with interested persons and other corporate information 107 Group Five-year Financial Summary 110 Group Value Added Statements 250 Interested Person Transactions 111 Management Discussion and Analysis 251 Additional Information on Directors Seeking Re-election 261 Shareholder Information Financials 263 Corporate Information 264 Contact Points Audited financial statements 121 Directors’ Statement 131 Independent Auditors’ Report 137 Consolidated Income Statement 138 Consolidated Statement of Comprehensive Income 139 Statements of Financial Position 140 Statements of Changes in Equity 144 Consolidated Statement of Cash Flows Scan here to view the 147 Notes to the Financial Statements Singtel Annual Report 2019 online. Financial Highlights (1) Operating Revenue EBITDA S$17,372m S$4,692m S$17,268m in FY 2018 S$5,051m in FY 2018 Net Profit Underlying Net Profit S$3,095m S$2,825m S$5,473m in FY 2018 (2) S$3,593m in FY 2018 Free Cash Flow Shareholder Payout S$3,650m S$2,857m S$3,606m in FY 2018 S$3,346m in FY 2018 Return on Equity Return on Invested Capital (3) 10.4% 7.7 % 18.9% in FY 2018 (2) 9.6% in FY 2018 (4) CONSTANT CURRENCY Net Profit Underlying Net Profit S$3,186m S$2,908m S$5,473m in FY 2018 (2) S$3,593m in FY 2018 Notes: (1) Based on Singapore Financial Reporting Standards (International). (2) Includes the gain on disposal of economic interest in NetLink Trust. (3) Return on invested capital is defined as EBIT (post-tax) divided by average capital. (4) Excludes the gain on disposal of economic interest in NetLink Trust. 1 OVERVIEW Underlying Net Profit Operating Revenue BUSINESS REVIEWSSUSTAINABILITYAND GOVERNANCE PERFORMANCE FINANCIALS INFORMATION ADDITIONAL Contribution by Geography Contribution by Product and Service 8% 7% 18% S$2,825m 17% Digital Businesses ICT Mobile Service S$17,372m Data and Internet Sale of Equipment 46% Others (6) Regional Associates 19% 31% Shareholder Payout 25% Dividend Per Share (S¢) Australia 2019 17.5 2018 17.5 3.0 Ordinary Dividend 2017 17.5 Special Dividend 29% Singtel has a track record of generous shareholder payouts. (5) Singapore For the financial year ended 31 March 2019, the Board has recommended a final ordinary dividend of 10.7 Singapore cents a share. Together with the interim dividend of 6.8 Singapore cents, the total ordinary dividend for the year is 17.5 Singapore cents, unchanged from last year. Refer to page 119 for the Group’s capital management and dividend policy. Notes: (5) Includes losses from Trustwave and Group Digital Life. (6) Includes Fixed voice and Pay television. Singapore Telecommunications Limited | Annual Report 2019 2 FY 2019 Achievements We are focused on connecting and empowering everyone, consumers and businesses alike, in new and meaningful ways. This means growing our digital capabilities and investing in innovation and emerging technologies such as 5G and IoT to bring the smart, connected future closer. Advanced 5G in Australia and Singapore • Optus introduced Australia’s first 5G commercial fixed wireless service. • Singtel launched Singapore’s first 5G pilot network. Enhanced cyber security capabilities • Consolidated cyber assets globally under the Trustwave brand to form one of the industry’s most comprehensive cyber security companies. • Established the first Global Telco Security Alliance with AT&T, Etisalat, SoftBank and Telefónica to create one of the world’s biggest managed security services platforms. Strengthened IoT and cloud capabilities • Struck partnerships with Microsoft and China Mobile to enable enterprises to deploy their IoT devices across networks seamlessly. • AIS expanded cloud business and data centres with the acquisition of CS Loxinfo to provide end- to-end digital solutions to enterprises in Thailand. 3 OVERVIEW Created regional ecosystem of digital services • Launched VIA, Asia’s first cross-border mobile payment alliance, to create a seamless region- wide payment network. BUSINESS REVIEWSSUSTAINABILITYAND GOVERNANCE PERFORMANCE FINANCIALS INFORMATION ADDITIONAL • Entered esports with the launch of PVP Esports Championship, a multi-title and regional league. Extended digital marketing capabilities into TV space • Amobee acquired Videology, a technology provider for advanced TV and video advertising, to unify digital, social and TV advertising on a single platform. • Amobee signed an exclusive agreement with ITV, the UK’s largest commercial broadcaster, to power ITV’s premium video advertising and make their inventory exclusively available through the Amobee technology platform. Launched platform to accelerate enterprises’ digital transformation • Launched the FutureNow Innovation Centre which combines our experience and expertise with emerging technologies to help enterprises digitalise. Continued to invest in India’s growth potential • Deepened relationship with Airtel, which continues to ride the growth in data in India, through our participation in its rights issue. Singapore Telecommunications Limited | Annual Report 2019 4 Chairman’s Message Dear Shareholders, investment and ensure Bharti can Group’s operations and resources fund its growth. into a single global entity under the FY 2019 was more than just Trustwave brand to form one of the a challenging year. I would It is your Board’s belief that India industry’s most comprehensive global characterise it as somewhat of a will remain a major driver of cyber security companies. Our digital ‘perfect storm’ with intensifying industry growth, supported by the marketing business Amobee has competition across all markets, government’s Digital India initiative. achieved scale, while the acquisition particularly India and Indonesia, plus of Videology, a software provider for the added backdrop of heightened In Indonesia, Telkomsel weathered the high-growth advanced TV and economic uncertainty. These factors, intense price competition, particularly coupled with regional currencies during the government-mandated video advertising segments, positions moving significantly against us registration exercise for prepaid us strongly for a converged media and reduced contributions from SIM cards. With the recovery of the landscape. our smaller stake in NetLink Trust, market, we expect Telkomsel to return contributed to a 21% decline in our to growth. Your Board is aware that the value underlying net profit to S$2.83 billion. of these investments is not being STRONG CORE PERFORMANCES recognised in our share price and Your Board has proposed the Despite challenges, we had strong management intends to unlock this payment of a final dividend of 10.7 performances in Singapore and value at the appropriate time. We cents per share. If approved, this will Australia. Our consumer businesses are also leveraging our regional bring the total full year dividend to gained mobile market share in both scale and partnerships to drive a 17.5 cents per share. countries as our investments in digital ecosystem across our mobile networks, content and digitalisation customer base of more than 690 RISING TO CHALLENGES paid off. million. Last year, I signalled that competition was escalating across the region, Both markets also laid the groundwork with operators aggressively for 5G. Optus introduced Australia’s DEEPENING SUSTAINABILITY competing for market share. first 5G commercial service while EFFORTS Singtel launched Singapore’s first 5G As the sustainability conversation In India, we have
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