Hollybrook Medical Centre Hollybrook Way Heatherton DE23 3TX Tel; 01332 523300 Branch Site; Health Centre Arleston Lane Derby DE24 3DS

Doctors Monday – Friday Healthcare Assistant Dr P Nathan (M) 8.00am – 8.00pm Lorraine Shenton Dr C McLean (M) Dr R Ruparelia (M) Branch Surgery Management Team Dr H Saroha (M) Sinfin Health Centre Shamim Sadiq (Practice Manager) Dr D Kidder (M) Arleston Lane Sunita Purohit (IT Manager) Dr A Rakkiannan (M) Sinfin Lem Podmore (GP Transformational Manager) Dr M Heappey (M) Derby DE24 3DS Dr D Deshmukh (F) Tel: 01332 770909 Dr R Nayyar (F) Reception Staff Dr A Krishnappa(M) Monday - Friday We have 12 receptionists who work various shifts Dr S Hughes (F) 8.00am – 6.30pm across both sites. The reception team work from Dr D Primorac (M) 8am to 8pm. Dr N Adamthwaite (F) Website: Dr P Madan Devaki (F) www.hollybrookmedicalcentre.co.uk Administration Staff Dr S Kartha (M) Our Secretarial and Admin staff are based at Email: Hollybrook and offer a range of patient services, [email protected] including referrals, registrations, reports and Clinical Pharmacist records access and provide all the back office Kiran Tak support to the practice.

Practice Nurses Julia Siddall, Harjinder Pall, Balbinder Khangura, Associated Staff Debbie Wells, Laurie Peach, We also work closely with our Care Coordinator, Community Matron, District Nurses, Midwives and Our Practice Nurses are available by appointment the Talking Point Service, who provides Social and only Mental Health Support, please ask our receptionists for more details.

Hollybrook Medical Centre Hollybrook Way Heatherton Derby DE23 3TX Tel; 01332 523300 Branch Site; Sinfin Health Centre Arleston Lane Derby DE24 3DS ailments? If you do not pay for your medication, Home Visits Blood and Test Results this can be extended to the chemist on To request a home visit please call the surgery We do not routinely phone patients with test prescription items. before 10.30am .Home visits are at the discretion results unless medication is urgently needed. It is of the doctors, and for totally housebound your responsibility to call to check on your results. When patients fail to attend a pre-booked patients, so please give the receptionist as much Please call after 10:30am appointment it prevents someone else being seen. detail as possible when making the request and If patients frequently fail to turn up or give enough ensure you leave a contact telephone number. cancellation notice (24 hours) they may be asked Change of address and telephone numbers to register elsewhere. Repeat Prescriptions. We ask that you notify us of any change to your Please allow 48 working hours for a repeat address or telephone numbers. We can only use We have a number of appointments that can be prescription to be produced. these current details, so if they have not been booked online directly into the clinical system. To updated then we may not be able to contact you learn more about this, please contact the surgery We accept repeats by post, or via our website. when necessary. for further details Alternatively, register online for direct access to the clinical system. You can also instruct a chemist Appointments Confidentiality on your behalf to order, collect and deliver. We We have nearly 20, 000 registered patients and ALL patient information is handled confidentially also offer an Electronic Prescribing Service, this recognise that sometimes getting an appointment according to NHS guidelines. You have the right to allows you to directly collect your medication from may not be easy, but do offer various access any personal information held under the your chosen Pharmacy, please speak to your appointments, including early morning, lunchtime Data Protection Act but a charge may be payable. pharmacy or reception to register for this service. and evening appointments. This includes We will not disclose any details to other agencies emergency telephone consultations. unless we have your written consent. We do not accept repeat prescriptions by phone. Please do not blame the receptionists if your ideal To avoid being issued with the wrong medication time is not available. They can only offer what is New Patients we can only accept written requests, either using available and will always do their best to assist you. We are happy to register new patients. You can the right hand side of the original prescription or a register at reception by using a registration form written request. When phoning in you may be asked for the reason and supplying us with proof of identity and for your request. This will be so we can assign the address. best appointment for you. Did you know that your local chemist can now handle many minor

Hollybrook Medical Centre Hollybrook Way Heatherton Derby DE23 3TX Tel; 01332 523300 Branch Site; Sinfin Health Centre Arleston Lane Derby DE24 3DS Please note all doctors have full access to your full Training Practice Complaints and Suggestions record. We are a training practice and hope you We strive at all times to provide a service of the When the Surgery is Closed will allow trainee GPs to be involved in highest standard. If you wish to make a comment If you have a medical problem that cannot wait your consultation under the supervision of or complaint, this should be made to the Practice until we reopen: - a GP. Manager, our complaints leaflet and form is Call 111 available from reception. However if you feel that For medical emergencies please dial 999. Patient Participation Group the practice has not fully resolved your complaint you can write to:- NHS , PO Box 16738, There are also Walk- In clinics at; We welcome suggestions about ways to Redditch B97 9PT or e-mail – Derby Urgent Care Centre , based at Entrance C (off improve our services. Hollybrook Medical [email protected] Osmaston Rd), London Rd Community Hospital Centre has a Patient Participation Group 01332 224700. (PPG) affiliated to the National

Association for Patient Participation Zero Tolerance For more information you can go the NSH Choices (NAPP). In common with the rest of the NHS we operate a at www.nhs.uk All patients are welcome to raise issues, zero tolerance policy on any issues of abuse The Local Clinical Commissioning Group is; (CCG) make suggestions and attend meetings. whether verbal or physical on any member of staff Southern CCG The aim of the group is to make a positive or person on the premises. We have the right to Cardinal Square contribution to the services and facilities remove a patient from our list and to inform the 10 Nottingham Road offered by the practice to all registered police of any such incident. Derby DE1 3QT patients. Please be informed we now operate CCTV cameras Tel 01332 868700 Active volunteers and interested and recording equipment within the public areas of professionals are always welcome as new this surgery. Accessible Information members. If you or your carer have any communication or

Further Practice Details information needs relating to a disability, The Practice has disabled access and facilities for impairment or sensory loss, please let us know as all patients and will always offer assistance where we can provide information in the various necessary. formats:- We always try and place you with the doctor of your choice but that may not always be possible.