Autogrill Group Sustainability Report 2009 Contents Letter to stakeholders 03 Introduction 04 How to read the Sustainability Report 05 The Autogrill Group 07 Vision and Mission 07 Profile 08 Business segments 13 The concession business 16 The market 17 Brands 18 Group development 20 Organization structure Autogrill Sustainability 22 Afuture, philosophy for a sustainable future 24 Afuture Performance 26 Corporate Governance 35 Stakeholder policies 36 Awards and acknowledgements in 2009 The economic dimension of sustainability 40 41 Highlights: main economic indicators 42 Macroeconomic overview and traffic trends 43 Results for 2009 49 Autogrill on the financial markets 50 Shareholders 51 Economic value generated and distributed The social dimension of sustainability 54 55 Highlights: main social indicators 56 Management and development of people 76 Consumer transparency 84 Partner relationships 88 Investing in the community The environmental dimension of sustainability 96 97 Highlights: main environmental indicators 98 Managing relations with the environment 101 Innovation in points of sale 103 Impact of business on the environment 110 Environmental training and communication GRI-G3 Indicators index 111 Auditors’ review letter 118 01 Letter to the stakeholders 2009 was a year of exceptional complexity and enormous challenges for the Group thanks to its diversified business sectors, its cohesive management and the implementation of efficiency boosting measures. Despite the recession, we managed to pursue policies appropriate to differing needs and circumstances in the Group’s 42 countries and apply an integrated approach to economic and financial choices and the Group’s “Afuture” sustainability philosophy. Our integrated approach was also seen in the setting up of an international laboratory of sustainable initiatives designed to spread the principles of continual innovation and consolidate the competitive edge we have gained on the market through our respect for people and our safeguarding of the environment. Over the year this process included: the innovation of points of sale that use renewable energy sources and share best practice to both employees and customers; the development of concepts increasingly geared to sustainability and featuring quality products from local businesses; the innovation of individual protection devices to ensure high safety standards for employees; environmental and social certifications; modifications to the material used in packaging the commercial offering, thus reducing weight and volume and facilitating waste disposal; and the use of recyclable bags in the Retail division. Next year we will start reaping the benefits from our work in the international “Afuture” laboratory and be able to open the Delaware Welcome Center in the USA, a structure of around 4,000 m2 designed to LEED standards (international design and construction standards for sustainable building) and start construction on the “Villoresi” project on the outskirts of Milan, which will be an important step towards the creation of an eco-compatible commercial structure along major motorways. These are small beginnings but we believe it possible to construct a more sustainable future by continuing along this road. We are convinced, in fact, that this strategy, in line with our long-term economic and financial objectives, will enable us to consolidate a global approach to social and environmental issues and become an enterprise in which sustainability is at the core of our general management philosophy, and will gradually inform all the Group’s business. Gianmario Tondato Da Ruos 03 The Autogrill Group Introduction The Sustainability Report (hereafter the “Report”) is designed to help readers understand the world of Autogrill and how its business is evolving. The structure of the Report reflects Autogrill Group’s “Afuture” philosophy and its concept of business geared to sustainability. It documents the Group’s constant search for innovative solutions to satisfy the expectations of the various categories of stakeholders while at the same time gaining competitive edge in the marketplace. This philosophy has been developed over the years in step with a process of growth that has transformed Autogrill into an organization with a powerful identity that communicates not only the comprehensiveness and quality of its offering but also a style and a way of relating to and building on the diversity of people, cultures and markets. Global Reporting Initiative guidelines (GRI-G3, Sustainability Reporting Guidelines) were used to give stakeholders a complete picture of the Group’s sustainability performance. GRI is a multi-stakeholder network of experts who define sustainability reporting procedures and promote their diffusion. GRI-G3 guidelines require organizations to maintain extremely high levels of transparency and completeness of information to guarantee stakeholders an objective and comparable account of social, economic and environmental performance based on a set of indicators. GRI requires companies to make a self-assessment of their degree of application of such indicators. The self-assessment is based on three levels of compliance with the guidelines (A, B and C). The independent auditors – KPMG – assessed the consistency of the Company’s accounting records with the social and environmental data, enabling a “+” sign to be added to the reporting level, which was thus “B+ checked”. Report Application Levels 2002 C C+ B B+ A A+ In Accordance 201020102010 Self 202 1020102010 Declared 201020102010 2010201020102 2010201020102 Third 2010201020102 Party 202 1020102010 Checked Optional Mandatary GRI Report Externally Assured Report Externally Assured Report Externally Assured Checked 04 Letter to stakeholders_Introduction_How to read the Sustainability Report_The Autogrill Group_Autogrill Sustainability The economic dimension of sustainability_The social dimension of sustainability_The environmental dimension of sustainability GRI-G3 Indicators index_Independent Auditors’ report How to read the Sustainability Report To ensure a balanced and objective presentation of Autogrill Group’s performance, the 2009 Sustainability Report applied the principles of materiality, completeness and stakeholder inclusiveness, along with the sustainability context defined by GRI guidelines, to the topics considered by Autogrill to be most relevant in terms of their direct effect on the Company and indirect influence on its stakeholders. Principles for defining the content of the report Materiality The information contained in the Report must refer to topics and indicators which reflect the Group’s significant economic, environmen- tal and social impacts or topics and indicators which could have substantial influence on the Stakeholders evaluations or decisions. Completeness The Report must include all the social, environmental and economic aspects of the main geographical areas where the Group carries out business to enable Stakeholders to evaluate performance. Sustainability Report Stakeholder inclusivity The Report must identify the Group’s stakeholders and explain in what way it has met their expectations and did their interests. Sustainability context The Report must illustrate the Group’s sustainability performance. The Group’s approach to sustainability is a guarantee of its integrated management across different business sectors and geographical regions. The Sustainability Report should be read along with the “2009 Report and Accounts” and the “Corporate Governance Report” which are available on the Group’s web site www.autogrill.com. 05 The Autogrill Group Structure of the report The Sustainability Report for 2009 mirrors the format of the “2009 Report and Accounts”, in which the Group is divided into three business sectors: Food & Beverage, Travel Retail & Duty-Free and Flight. The Group’s gradual diversification in the previous two years with respect to its original Food & Beverage business has made the previous segmentation by geographical regions and channels less significant. Readers should note, however, that reporting on the Food & Beverage sector refers to business in North America, the Pacific and Europe, while information on the Travel Retail & Duty-Free sector refers to Aldeasa and World Duty Free (WDF) and their subsidiaries. Reporting on the Flight sector refers to performance by Alpha Flight and its subsidiaries. Limitations are duly signalled. The Group intends to gradually extend the reporting scope to include certain socio- environmental indicators for its more significant subsidiaries. Reporting boundary and source of information The quantitative data in the Report refer to companies controlled as of 31 December 2009, unless indicated otherwise. Economic and financial information was taken from the Hyperion system (which automates periodical consolidation accounting procedures and compilation of the “2009 Report and Accounts”). All the other social and environmental information is based on validated data and information from the Sustainability Package (the GRI-G3 based reporting system that collects sustainability information and data from the various countries). Monetary amounts are stated in millions of euro (abbreviated to €m) or thousands of euro (€k) unless otherwise specified. Aggregate figures based on estimates are explicitly stated as such. Interactive Sustainability Report On its path towards sustainability, the Company decided to eliminate hard copy versions of the Report, which is now provided in an interactive version