HERA S.P.A. €2,500,000,000 Euro Medium Term Note Programme

Total Page:16

File Type:pdf, Size:1020Kb

HERA S.P.A. €2,500,000,000 Euro Medium Term Note Programme http://www.oblible.com BASE PROSPECTUS DATED 4 JUNE 2014 HERA S.p.A. (incorporated in the Republic of Italy as a joint stock company ) €2,500,000,000 Euro Medium Term Note Programme Under this €2,500,000,000 Euro Medium Term Note Programme (the Programme ), HERA S.p.A. (the Issuer or Hera or the Company, and together with its subsidiaries, the Hera Group ) may from time to time issue notes (the Notes ) denominated in any currency agreed between the Issuer and the relevant Dealer (as defined below). The maximum aggregate nominal amount of all Notes from time to time outstanding under the Programme will not exceed €2,500,000,000 (or its equivalent in other currencies calculated as described in the Programme Agreement described herein), subject to increase as described herein. The Notes may be issued on a continuing basis to one or more of the Dealers specified under " Overview of the Programme " and any additional Dealer appointed under the Programme from time to time by the Issuer (each a Dealer and together the Dealers ), which appointment may be for a specific issue or on an ongoing basis. References in this Base Prospectus to the relevant Dealer shall, in the case of an issue of Notes being (or intended to be) subscribed by more than one Dealer, be to all Dealers agreeing to subscribe such Notes. An investment in Notes issued under the Programme involves certain risks. For a discussion of these risks see " Risk Factors " beginning on page 17. Application has been made to the Commission de Surveillance du Secteur Financier (the CSSF ) in its capacity as competent authority under the Luxembourg Act dated 10 July 2005 (the Luxembourg Act ) on prospectuses for securities to approve this document as a base prospectus. The CSSF assumes no responsibility for the economic and financial soundness of the transactions contemplated by this Base Prospectus or the quality or solvency of the Issuer in accordance with Article 7(7) of the Luxembourg Act dated 10 July 2005. Application has also been made to the Luxembourg Stock Exchange for Notes issued under the Programme to be admitted to trading on the Luxembourg Stock Exchange's regulated market and to be listed on the Official List of the Luxembourg Stock Exchange. References in this Base Prospectus to Notes being listed (and all related references) shall mean that such Notes have been admitted to trading on the Luxembourg Stock Exchange's regulated market and have been admitted to the Official List of the Luxembourg Stock Exchange. The Luxembourg Stock Exchange's regulated market is a regulated market for the purposes of the Markets in Financial Instruments Directive (Directive 2004/39/EC). Notice of the aggregate nominal amount of Notes, interest (if any) payable in respect of Notes, the issue price of Notes and certain other information which is applicable to each Tranche (as defined under "Terms and Conditions of the Notes ") of Notes will be set out in a final terms document (the Final Terms ) which, with respect to Notes to be listed on the Official List of the Luxembourg Stock Exchange, will be filed with the CSSF. Copies of Final Terms in relation to Notes to be listed on the Luxembourg Stock Exchange will also be published on the website of the Luxembourg Stock Exchange (www.bourse.lu). http://www.oblible.com The Programme provides that Notes may be listed or admitted to trading, as the case may be, on such other or further stock exchanges or markets as may be agreed between the Issuer and the relevant Dealer. The Issuer may also issue unlisted Notes and/or Notes not admitted to trading on any market. The Issuer may agree with any Dealer and the Trustee (as defined herein) that Notes may be issued in a form not contemplated by the Terms and Conditions of the Notes herein, in which event a supplement to the Base Prospectus, in the case of listed Notes only, if appropriate, will be made available which will describe the effect of the agreement reached in relation to such Notes. The Issuer has been rated "BBB" (stable outlook) by Standard & Poor's Credit Market Services Italy S.r.l. (S&P ) and "Baa1" (negative outlook) by Moody's Investors Service Ltd ( Moody’s ). The Programme has been rated "BBB" by S&P and "Baa1" by Moody's. Each of S&P and Moody's is established in the European Union and is registered under the Regulation (EC) No. 1060/2009 (as amended) (the CRA Regulation ). As such each of Moody's and S&P is included in the list of credit ratings agencies published by the European Securities and Markets Authority on its website (at http://www.esma.europa.eu/page/List-registered-and-certified-CRAs) in accordance with the CRA Regulation. Notes issued under the Programme may be rated or unrated by any one or more of the rating agencies referred to above. Where a Tranche of Notes is rated, such rating will be disclosed in the Final Terms and will not necessarily be the same as the rating assigned to the Programme by the relevant rating agency. A security rating and an issuer’s corporate rating are not a recommendation to buy, sell or hold securities and may be subject to suspension, reduction or withdrawal at any time by the assigning rating agency . Arranger Mediobanca Dealers Banca IMI BNP PARIBAS Citigroup Crédit Agricole CIB Deutsche Bank Mediobanca Société Générale Corporate & Investment The Royal Bank of Scotland Banking UniCredit Bank The date of this Base Prospectus is 4 June 2014 IMPORTANT INFORMATION This Base Prospectus comprises a base prospectus for the purposes of Article 5.4 of Directive 2003/71/EC (the Prospectus Directive) as amended (which includes the amendments made by Directive 2010/73/EU (the 2010 PD Amending Directive) to the extent that such amendments have been implemented in a relevant Member State of the European Economic Area, and for the purposes of the Luxembourg Act. The Issuer accepts responsibility for the information contained in this Base Prospectus and the Final Terms for each Tranche of Notes issued under the Programme. To the best of the knowledge of the Issuer (having taken all reasonable care to ensure that such is the case) the information contained in this Base Prospectus is in accordance with the facts and does not omit anything likely to affect the import of such information. Subject as provided in the applicable Final Terms, the only persons authorised to use this Base Prospectus in connection with any Tranche of Notes are the persons named in the applicable Final Terms as the relevant Dealer or the Managers, as the case may be. Copies of Final Terms will be available from the registered office of the Issuer and the specified office set out below of each of the Paying Agents (as defined below). In respect of information in this Base Prospectus that has been extracted from a third party source, the Issuer confirms that such information has been accurately reproduced and that, so far as it is aware, and is able to ascertain from information published by third parties, no facts have been omitted which would render the reproduced information inaccurate or misleading. Although the Issuer believes that the external sources used are reliable, the Issuer has not independently verified the information provided by such sources. This Base Prospectus is to be read in conjunction with all documents which are deemed to be incorporated herein by reference (see " Documents Incorporated by Reference "). This Base Prospectus shall be read and construed on the basis that such documents are incorporated and form part of this Base Prospectus. No representation, warranty or undertaking, express or implied, is made by the Dealers or the Trustee and no responsibility or liability is accepted by the Dealers or the Trustee as to the accuracy or completeness of the information contained or incorporated in this Base Prospectus or any other information provided by the Issuer in connection with the Programme. No Dealer or the Trustee accepts any liability in relation to the information contained or incorporated by reference in this Base Prospectus or any other information provided by the Issuer in connection with the Programme. No person is or has been authorised by the Issuer or the Trustee to give any information or to make any representation not contained in or not consistent with this Base Prospectus or any other information supplied in connection with the Programme or the Notes and, if given or made, such information or representation must not be relied upon as having been authorised by the Issuer, any of the Dealers or the Trustee. i Neither this Base Prospectus nor any other information supplied in connection with the Programme or any Notes (a) is intended to provide the basis of any credit or other evaluation or (b) should be considered as a recommendation by the Issuer, any of the Dealers or the Trustee that any recipient of this Base Prospectus or any other information supplied in connection with the Programme or any Notes should purchase any Notes. Each investor contemplating purchasing any Notes should make its own independent investigation of the financial condition and affairs, and its own appraisal of the creditworthiness, of the Issuer. Each recipient of this Base Prospectus or any Final Terms shall be taken to have made its own investigation and appraisal of the condition (financial or otherwise) of the Issuer and the Hera Group (as defined below) and of the rights attaching to the relevant Notes and reach its own view, based upon its own judgement and upon advice from such financial, legal and tax advisers as it has deemed necessary, prior to making any investment decision.
Recommended publications
  • A Team with the Passion for Innovation Progea, a Company with the Passion for Industrial Software Innovation
    A Team with the passion for innovation Progea, a company with the passion for industrial software innovation Progea is a solid international company, the ideal partner for businesses placing automation software at the top of their strategies. Progea proudly represents Italy among international The company is organized for efficiency in planning, automation software platforms producers, founding its supporting and promoting one of the most innovative philosophy upon dynamic evolution. The company has Scada/HMI software platforms on the international been producing industrial software for more than 30 market. Insight and good strategic planning have awarded years, seeing steady growth in sales and profits with its Progea with important market gain both in the Italian expanding international presence. Progea methodically and International markets. The professionalism of the and successfully modulated its growth, investing in Progea overseas distribution network has played a crucial technological innovation, research and development role in this achievement, together with international more than marketing, pursuing long-term goals based on partnerships that include some of the most prestigious concreteness and reliability. As a protagonist in a fast- companies in the world: Phoenix Contact, ASEM, growing automation software sector, Progea continues Panasonic, VIPA, Suetron, to name a few. to gain market share, not only for product quality but also These partnerships prove that the advanced technology for its top-notch product correlated support and services. of the Progea software can be defined as the state-of-art Which are essential componentsof the supply andwhen in SCADA/HMI/MES platforms. missing or poorly provided, can cause high indirect costs for the user.
    [Show full text]
  • Il Gruppo Hera Nasce Nel 2002 Dall'integrazione Di 11 Aziende Di
    capitolo 1 – Relazione sulla gestione Il Gruppo Hera nasce nel 2002 dall'integrazione di 11 aziende di servizi pubblici dell'Emilia-Romagna e ha continuato negli anni successivi la propria crescita territoriale per espandere il proprio core business, in particolare tramite la successiva aggregazione di importanti realtà aziendali (Agea Spa, Meta Spa, Sat Spa, AcegasAps Spa e Amga Azienda Multiservizi Spa). Hera è tra le principali multiutility italiane nei business dell’ambiente, dell’idrico, del gas e dell’energia elettrica e si avvale di circa 8.800 dipendenti considerando tempo indeterminato e non indeterminato. La Società, a partecipazione maggioritaria pubblica, è quotata sul mercato telematico di Borsa Italiana Spa dal 26 giugno 2003 e opera principalmente nei territori di Bologna, Ravenna, Rimini, Forlì, Cesena, Ferrara, Modena, Imola, nonché, fuori dal territorio regionale, nelle aree di Pesaro-Urbino, Padova, Trieste, Gorizia e Udine. Hera è emittente che si avvale del sistema di governance tradizionale e la sua struttura organizzativa è versatile e capace di adeguarsi a un contesto economico, industriale e regolamentare sempre più volatile ed esposto a importanti cambiamenti. Il modello imprenditoriale e organizzativo del Gruppo Hera, unico nel settore di riferimento, consente di coniugare il forte radicamento territoriale con la necessità di crescere in termini dimensionali per offrire servizi sempre più efficienti, rimanendo al contempo aperto all’ingresso di nuovi soci. Hera ha tracciato, fin dalla sua nascita, un percorso di crescita sia organica che per linee esterne. La strategia di sviluppo prevede azioni a supporto della crescita organica nei business già presidiati, ma anche operazioni di consolidamento e acquisizione per allargare l'attuale perimetro di riferimento, mantenendo la solida struttura finanziaria del Gruppo, in un ambito di visione industriale condivisa.
    [Show full text]
  • Webranking 2019-2020 La Doppia Sfida Per La Comunicazione Corporate Italiana Webranking 2019-2020 Webranking
    Webranking 2019-2020 La doppia sfida per la comunicazione corporate italiana Webranking 2019-2020 Webranking Lo scorso anno avevamo parlato di un giro di boa nelle performance delle aziende italiane. I risultati di quest’anno confermano l’impegno da parte Numeri chiave delle società italiane verso una maggiore trasparenza sul della ricerca digitale: i punteggi continuano a migliorare nonostante il protocollo sia sempre più severo a causa delle crescenti richieste degli stakeholder. 23° edizione internazionale Molte aziende italiane hanno raggiunto livelli di eccellenza. Questo è confermato dal fatto che la metà della top10 europea è rappresentato da aziende del Bel Paese. 18° edizione italiana Crediamo che la ricerca Webranking abbia contribuito a far crescere questa cultura di trasparenza nel Paese. Vogliamo sottolineare il grande sforzo fatto dalle aziende società valutate in Italia che hanno migliorato notevolmente all’interno della ricerca perché il loro esempio possa stimolare le 33 112 aziende che ancora non hanno raggiunto il limite minimo di trasparenza online. società valutate a livello globale L’obiettivo di Webranking, infatti, non è quello di stilare 896 una classifica dei siti migliori ma quello di stimolare ad essere più trasparenti e mantenere il livello raggiunto negli punti totali del protocollo anni. Per questo motivo abbiamo presentato i risultati che copre tutti gli aspetti della comunicazione corporate non più come classifica ma rispetto a livelli progressivi di 100 trasparenza, dividendo le aziende in classi sulla base della performance ottenuta. Ben sette aziende hanno raggiunto risposte ai due questionari l’eccellenza guadagnando il riconoscimento più alto (5 Webranking by Comprend stelle) e dieci sono entrate nel secondo livello (4 stelle).
    [Show full text]
  • Digital Disruption and the Future of Csr Csr Online Awards Seminar 2014
    Programme DIGITAL DISRUPTION AND THE FUTURE OF CSR CSR ONLINE AWARDS SEMINAR 2014 Conference • Workshops • Gala Dinner • Awards Milan, 27–28 May 2014 Fondazione Cariplo Conference Centre Follow the event on Twitter an event of in collaboration with #CSRawards @Lundquist lundquist. SPONSORS PARTNERS AND SUPPORTERS CSR ONLINE AWARDS SEMINAR 2014 · 3 FUTURE OF CSR Dear participant, We are pleased to welcome you to the 5th CSR Online Awards Seminar. The event takes place in Milan thanks to the generous support of Fondazione Cariplo in its magnificent conference facilities in the heart of the city. Our thanks to them. We are looking forward to two days of intense discussions on how CSR is being transformed in a digital age and the need to look beyond reporting to deal with the new challenges of sustainability. We will learn from more than 25 internationally renowned speakers in three plenary sessions and six workshops, topped by a gala dinner at the historic Palazzo Visconti. This seminar is intended In the course of monitoring user trends and corporate practices, we have witnessed how the pervasiveness of digital has created a shift in the to be a laboratory of ideas company-stakeholder dynamic and opened up enormous potential for transparency, engagement and social change. This digital disruption where sharing experiences impacts both on the time (the speed of interaction) and space (the proliferation of communications channels). can help companies improve Our speakers will consider this disruption from many aspects: their CSR, to stimulate awareness how reporting is changing, the future of engagement and getting your message across through storytelling.
    [Show full text]
  • Sustainability Reporting 2011
    The Hera Group Sustainability Report for 2011 contains figures for the three areas of responsibility: economic, social and environmental. Focus on commitments made, the results obtained and the outlook for the future. Contents Letter to stakeholders................................................................................................................................................ 4 The Report .................................................................................................................................................. 5 Reading this Report .................................................................................................................................................. 5 Drawing up this report .............................................................................................................................................. 7 About us .................................................................................................................................................... 11 Hera today............................................................................................................................................................... 11 History .................................................................................................................................................................... 11 Services managed ..................................................................................................................................................
    [Show full text]
  • Hera Group Consolidated Financial Report
    Focus on fi gures HERA GROUP and performance numbers, results CONSOLIDATED and key indicators FINANCIAL REPORT AS AT 31ST DECEMBER 2012 4.5billion 662 million +13.5 REVENUES EBITDA HERA NET PROFIT Revenues from supplied Ebitda from business The increasecompared services go up, totalling activities goes up once again, to year 2011 4,492.7 million totalling 662.0 million Hera Group Consolidated Financial Statements ‐ Financial year ended 31 December 2012 0 Introduction Letter to Shareholders 001 Mission 003 Group structure 004 Administrative and control bodies 005 Intruduction 006 Key financial information 007 The business combination operation with Acegas Aps Strategic approach and business plan Business sectors Share performance on the Stock Exchange and shareholder relations Notice of calling of the Shareholders’ Meeting 030 1 Directors' report 1.01 Introduction 031 1.02 Corporate events and significant events after the end of the financial year 033 1.03 Group performance as at 31 December 2012: 035 1.03.01 Financial and economic results and investments 035 1.03.02 Regulatory framework and regulated revenues 046 1.03.03 Analysis by business segment 056 1.04 Commercial policy and customer care 066 1.04.01 Customer satisfaction 070 1.05 Trading and procurement policy 072 1.06 Financial policy and rating 088 1.07 Research and development 091 1.08 Human resources and organisation 094 1.09 Information systems 101 1.10 Quality, safety and environment 104 1.11 Report on corporate governance and ownership structures ‐ article 123‐bis of the TUF
    [Show full text]
  • 2013 Annual Report
    Annual Report LA TORRE Palermo Opening 2010 Mall GLA sq.m 14,412 Food anchor GLA sq.m 11,217 3,709,156 visitors in 2013 2013 Annual Report IGD, spaces to be lived in CONTENTS 01 02 03 04 05 The IGD Group Directors’ report Report on Corporate IGD Group: IGD SIIQ S.P.A.: Glossary Governance and Consolidated Separate financial p. 3 p. 15 Ownership Structure financial statements statements for p. 280 for the year ended the year ended p. 91 31/12/2013 31/12/2013 p. 133 p. 199 2 CENTRO D'ABRUZZO San Giovanni Teatino - Chieti Opening 2001 Restyling 2013 Mall GLA sq.m 13,276 Food anchor GLA sq.m 114,127 3,677, 881 visitors in 2013 The IGD Group 01 C HAPTER CONTENTS 1.1 Letter to the Shareholders p. 4 1.2 Corporate and Supervisory Bodies p. 8 1.3 Highlights p. 10 4 01 The IGD Group 1.1 Letter to the Shareholders Dear Shareholders, Your Company closed 2013 with a net profit of €5 million and FFO – core business Funds from Operations – of €35.5 million. These results were obtained in a particularly challenging environment which sheds an even more positive light on both the strategic choices made, as well as the steps we took to implement them. Gilberto Coffari, IGD’s Chairman and Claudio Albertini, IGD’s Chief Executive Officer IGD SIIQ SPA Annual Report 2013 5 01 D Il Gruppo IG The annual results demonstrate that IGD was able to reflect the growing demand for personal services: medical limit the pressure on revenue and keep operating costs and dental offices, gyms and wellness centers.
    [Show full text]
  • Social and Environmental Risk Disclosure in Sustainability Reporting
    AperTO - Archivio Istituzionale Open Access dell'Università di Torino Social and Environmental Risk disclosure in Sustainability reporting. What does preliminary evidence suggest? This is a pre print version of the following article: Original Citation: Availability: This version is available http://hdl.handle.net/2318/1664054 since 2018-03-27T14:32:06Z Publisher: McGraw-Hill Education Terms of use: Open Access Anyone can freely access the full text of works made available as "Open Access". Works made available under a Creative Commons license can be used according to the terms and conditions of said license. Use of all other works requires consent of the right holder (author or publisher) if not exempted from copyright protection by the applicable law. (Article begins on next page) 29 September 2021 Social and Environmental Risk disclosure in Sustainability reporting. What does preliminary evidence suggest? Authors • Laura Corazza, Research Fellow, [email protected], Department of Culture Politics and Society, University of Torino, 100 Lungo Dora Siena – Torino (Italy) • Simone Domenico Scagnelli, Associate Professor, [email protected], Department of Management, University of Torino, 218 bis Corso Unione Sovietica – Torino (Italy) Recently, the new European Directive on non-financial disclosure, the American Sustainability Accounting Standard Board (SASB), the Global Reporting Initiative GRI G4 and the International Integrated Reporting Council (IIRC) have stressed the importance of extending the disclosure of ethical, social and environmental risks inside social and environmental reporting. Institu- tional pressure has been notably increased among organisations, especially those already rec- ognized for their sustainability practice. Given such challenges, the reaction of corporations in providing additional sustainability risk disclosure shall be examined.
    [Show full text]
  • A Team with Passion for Innovation
    A team with passion for innovation www.progea.com The Team An extremely dynamic and highly motivated young team of managers, design engineers and technicians characterize Progea’s innovation. What makes Progea special is group teamwork in which all workers are enthusiastically involved in the Movicon™ project. Group harmony reinforces optimal information sharing, rendering product integration possible at all levels. The enthusiasm and efforts behind the team’s work shine through, Progea, resulting product quality that benefits all customers. The company an international industrial is efficiently organized to design, support and promote one of the most powerful SCADA software programs on the international supervision software company. market. With headquarters in Modena, Italy, the Progea group refers to an international sales and distributor network. Progea Dynamic evolution is Progea’s philosophy, a company that currently employs more than forty personnel of whom 75% are represents Italy as an international automation software engineers and technicians dedicated to product development platform producer. The company has been producing and customer care services. The Progea software technology is industrial software for more than 25 years, seeing steady designed and engineered in its main offices in Modena, Milan and growth in sales and profits with its expanding international Padova. The company is also represented in Germany, the USA presence. Progea has had the insight to regulate its and Switzerland throughout an international distribution network growth, investing in technological innovation, research consisting of over 40 distributors worldwide. and development more than marketing, pursuing long- term goals based on concreteness and reliability, in a world where superficiality and marketing override the Research & Development importance of technology.
    [Show full text]
  • Consolidate Half-Year Financial Report -- As At
    U t Consolidate halfhalf-year-year financial report report -- as at 30 June 2020 uutmi • t GR UP 0 t TABLE OF CONTENTS INTRODUCTION Mission e strategystrategy GovernanceGovernance system CHAPTERCHAPTER 1 DIRECTORS'DIRECTORS’ REPORT 1.01 TrendsTrends and contexts 001 1.01.01 MacroeconomyMacroeconomy and finance 001 1.01.02 Business, Environment, Regulation, Human Capital and Technology 002 1.02 AreasAreas of risk management and Covid-19Covid-19 emergency 009009 1.03 Overview of operating and financial trends and definition of alternative performance measuresmeasures 011 1.03.011.03.01 Hera —– Ascopiave Partnership 013 1.03.02 Operating and financial results 015015 1.03.031.03.03 Analysis of the Group’sGroup's financial structure and investments 020 1.03.041.03.04 Analysis of net cash (net borrowings) 024024 1.04 Share performance and investor relations 026026 1.051.05 AnalysisAnalysis by business area 028028 1.05.011.05.01 Gas 029029 1.05.021.05.02 ElectricityElectricity 033033 1.05.031.05.03 Integrated water cycle 037037 1.05.041.05.04 Waste management 041041 1.05.051.05.05 Other services 047047 1.06 Significant events occurred during the half--yearyear 050050 CHAPTER 2 HERA GROUP CONSOLIDATED FINANCIAL STATEMENTS 2.01 Financial statement formats 2.01.01 Income statement 052052 2.01.02 Statement of comprehensive income 053053 2.01.03 Statement of financial position 054054 2.01.04 Cash flflowow statement 056056 2.01.05 Statement of changes in net equity 057057 2.02 Explanatory notes 058058 2.02.01 Accounting policies and evaluation principles
    [Show full text]
  • Sustainability Report 2003 Sustainability Report 2003 SR Viale C.Bertipichat2/4–40127 Bologna Capitale Sociale Int
    SR sustainability report 2003 2003 sustainability report SR Hera s.p.a. Holding Energia Risorse Ambiente Viale C. Berti Pichat 2/4 - 40127 Bologna T. + 39 051287112 F. + 39 0512814036 www.gruppohera.it Capitale Sociale int. vers. € 793.202.121 C.F./P. IVA Reg. Imp. BO 04245520376 SR sustainability report 2003 Hera s.p.a. Holding Energia Risorse Ambiente Viale C. Berti Pichat 2/4 – 40127 Bologna T. + 39 051287112 F. + 39 0512814036 Capitale Sociale int. vers. € 793.202.121 C.F./P. IVA Reg. Imp. BO 04245520376 Last year the Hera group published its first Sustainability Report (hereafter the Report), which appears to be the most appropriate and advanced tool to fully integrate the three aspects of sustainability: economic, social and environmental. The present Report, which details the Hera group’s activities in 2003, also presents the results of the first year of implementation of the three-year project aimed at the goal of achieving sustainability, and in particular of the Report, a Group management and communication tool. The presentation adopts commonly used definitions and terminologies: terms normally “reserved to specialists” are defined in the glossary at the end of the Report. For further explanation or information, you can visit our website www.gruppohera.it, from where you can download the online version either in Italian or English. Should this not suffice, you can directly contact the company organization concerned using the references provided here at foot. A CD ROM version is also available. Here you can find other company documents and resources providing further insight into corporate social responsibility.
    [Show full text]
  • Sustainability Report 2009 Was Drawn up on the Basis of the AA1000 Standard Which Provides the Steps Required for Preparing Social and Sustainability Reports
    Contents Letter from the Chairman of the Board..................................................................................................................... 4 Letter from the Chief Executive Officer ................................................................................................................... 4 The Report .................................................................................................................................................. 5 Reading this Report .................................................................................................................................................. 5 Drawing up this report .............................................................................................................................................. 7 About us .................................................................................................................................................... 10 Hera today............................................................................................................................................................... 10 History .................................................................................................................................................................... 10 Services managed ................................................................................................................................................... 11 Mission and Values................................................................................................................................................
    [Show full text]