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Proceedings of the 23Rd Nceg 23rd National Conference on e-Governance 23rd National Conference on e-Governance 7th& 8th February 2020 Proceedings Theme India 2020: Digital Transformation Jointly organized by Department of Government of Ministry of Electronics Administrative Reforms & Maharashtra & Information Public Grievances Technology (MeitY), Ministry of Personnel, Public Government of India Grievances & Pensions Government of India 1 23rd National Conference on e-Governance Contents Day 1 ......................................................................................................................... 3 INAUGURAL SESSION ................................................................................................... 4 VOTE OF THANKS ....................................................................................................... 10 PLENARY SESSION 1: Digital Platforms and Digital Economy ................................... 12 PLENARY SESSION 2: Blockchain for Effective Governance and Service Delivery ..... 16 PLENARY SESSION 3: Improving Service Delivery .................................................... 20 BREAKOUT SESSION 1: Hackathon Award Winners’ Presentation ........................... 25 BREAKOUT SESSION 2: End to End Service Delivery ................................................ 27 BREAKOUT SESSION 3: End to End Service Delivery ................................................ 32 Day 2 ....................................................................................................................... 36 PLENARY SESSION 4: Digital Payments and Fintech ................................................ 37 PLENARY SESSION 5: NeSDA, DSS and Procurement Reforms ................................. 42 PLENARY SESSION 6: Skilling and Capacity Building ................................................ 47 BREAKOUT SESSION 4: End to End Service Delivery ................................................ 50 BREAKOUT SESSION 5: AI/Machine Learning and Language .................................... 55 BREAKOUT SESSION 6: Building Digital Trust- Transparency, Security and Privacy .. 55 VALEDICTORY SESSION .............................................................................................. 56 VOTE OF THANKS ....................................................................................................... 64 ABBREVIATIONS AND ACRONYMS ............................................................................. 65 2 23rd National Conference on e-Governance Day 1 7th February 2020 3 23rd National Conference on e-Governance INAUGURAL SESSION Address by Shri S.V.R. Srinivas, Principal Secretary to Government of Maharashtra, Department of Information & Technology Shri S.V.R. Srinivas welcomed Shri Subhash Desai, Hon’ble Minister of Industries and Mining, Government of Maharashtra; Shri Adithya Thackeray, Hon’ble Minister for Environment, Tourism and Protocol, Government of Maharashtra; Dr. Kshatrapati Shivaji, Secretary DARPG; Sh. Ajay Prakash Sawhney Secretary, MeitY; Shri V. Srinivas, Additional Secretary DARPG and other dignitaries from across the country. 4 23rd National Conference on e-Governance In his welcome speech, Shri Srinivas pointed out the importance of e-Governance and termed National e-Governance as fourth pillar of Digital India. He also talked about the importance and usage of IT driven digitalization and emphasized the idea of using IT for public good which is also the main motto of the Conference. He stated that Maharashtra is taking active participation in IT advancement and is big time into FinTech. It is the first State to come out with cloud policy and is heading towards public cloud and Government community cloud. In extension to the same, he also narrated how Brihanmumbai Municipal Corporation (BMC) has been on the forefront in leveraging IT technologies for people’s good. He also elucidated the importance of BPR (Business Process Re-engineering) in every department and how it can be used to reduce citizens’ time and energy. He quoted the example of Direct Benefit Transfer (DBT) wherein after the introduction of online DBT, workforce was reduced from hundreds of disbursement officers to a handful of them, who are administering all the schemes for millions of beneficiaries. To conclude, he said that e-Governance is all about respecting and valuing citizen’s time. Address by Shri Ajay Prakash Sawhney, Secretary to the Government of India, Ministry of Electronics & Information Technology Shri Ajay Prakash Sawhney welcomed Shri Subhash Desai, Hon’ble Minister of Industries and Mining, Government of Maharashtra; Shri Aditya Thackeray, Hon’ble Minister for Environment, Tourism and Protocol, Government of Maharashtra; Dr. Kshatrapati Shivaji, Secretary to the Government of India, DARPG; Shri V. Srinivas, Additional Secretary to the Government of India, DARPG; Principal Secretaries from States; dignitaries and stakeholders from NASSCOM and organizations from industries. 5 23rd National Conference on e-Governance Shri Sawhney said that large projects of e-Governance have been implemented in almost every domain of Government and there is no area of governance in which convenient services are not provided to citizens. However, he also mentioned that areas like farming etc. are still not integrated, as platforms for soil health card, seeds, fertilizers, pesticides, irrigation, ground water, crops loans, crop insurance are still separate, and farmers need to approach different windows for different services. He emphasized that the farmers should get all the services in a harmonized manner without having to knock at different doors which can be done only by e-Governance. The need is to make use of enterprise architect concept which knits together all the projects into a nationwide digital platform. He also mentioned the second major theme of the Conference is the use of emerging technologies, and advancement in the field of data analytics, AI, blockchain, augmented reality, virtual reality and extensive use of social media is more visible now. In all of these, the role of startups & industries is very important, and Centers of Excellence can be seen involving startups in all processes to make us move faster. While concluding his speech, he thanked the State of Maharashtra, especially Mumbai, in taking lead roles in many of these processes and being an active player in bringing e-Governance services close to citizens and attracting new age FinTech companies. He also requested other States to share their stories & experiments with new age technologies and methods they have used which can become examples for all to emulate. A video was played on e-Governance journey so far and how different initiatives have been taken to increase and improve citizen centricity in Government processes & service delivery. The video also contained opening remarks by Dr. Jitendra Singh, Hon’ble Minister of State (Independent charge) of the Ministry of Development of North Eastern Region, Minister of State in the Prime Minister’s 6 23rd National Conference on e-Governance Office; Personnel, Public Grievances & Pensions; Department of Atomic Energy & Department of Space, Government of India Address by Dr. Kshatrapati Shivaji IAS, Secretary, Department of Administrative Reforms & Public Grievances Dr. Shivaji extended a warm welcome to all the dignitaries, participants and audience. He acknowledged that this year, more than 800 participants are witnessing the grand event which is considerably more than the previous year, which obviously shows the increasing popularity and success of the event. He asked audience to believe in productivity and not in activity as activity keeps us busy, while productivity enhances outcomes and outputs. He expressed his optimism for building India into a major global socio-economic powerhouse as the country has world’s largest number of digitally empowered and hard-working young population. He also stated that soon India will be known as Indian Valley on the lines of Silicon Valley as Indians are the pillars and backbone of Silicon Valley. He mentioned that with e-Governance at the heart of IT revolution, this Conference aims to provide a forum, where delegates have constructive discussions to digitally transform India in order to achieve the national goal of Minimum Government - Maximum Governance. A video was played showing Maharashtra’s journey in the evolution of Blockchain. Speech on Blockchain by Shri S.V.R. Srinivas, Principal Secretary to Government of Maharashtra, Department of Information & Technology 7 23rd National Conference on e-Governance Shri S.V.R. Srinivas shared his plan on the usage of blockchain to strengthen Government of Maharashtra along with PricewaterhouseCoopers (PwC) India Partners, Shri Shreeram Ananthasayanam and Shri Shubhash Patil, as PwC has worked with Government of Maharashtra in developing an actionable roadmap to blockchain implementation. He was glad to mention that Hon’ble Chief Minister of Maharashtra, Shri Uddhav Thackeray has perpetuated the idea of using blockchain for e-Governance and even suggested to have a blockchain policy for the State for public good. In extension to the same, he stated, Government of Maharashtra has also started the on-boarding of a few start-ups who are into blockchain. Currently in Maharashtra, blockchain is used in GT hospital for cornea transplantation, in RTO and for keeping warehouse receipt in blockchain which facilitates in giving credit facility to farmers within a day which otherwise used to take two weeks. Shri Aditya Thackeray was
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