Citizen’s Charter

For

The Town & Country Planning Department,

Government of ,

-Updated 2017-

2nd Floor Dempo Tower, Patto Plaza , GOA

INTRODUCTION

The Town & Country Planning Department functions under the provisions of Town & Country Planning Act, 1974. The Department with its headquarters at Panaji is having two district level offices i.e. one at town having jurisdiction over and another at town having jurisdiction over . There are seven branch offices located at Taluka headquarters of Talukas of , , Bicholim, , Ponda, and . The Town & Country Planning Department regulates the development in a planned manner in order to achieve better living environment. ROLE OF TOWN & COUNTRY PLANNING DEPARTMENT

The role of Town & Country Planning Department is statutory under Town & Country Planning Act 1974. The Department plays a vital role in guiding physical development in planned manner by way of preparation of various plans and thereafter implementing the same. The major functions of the Department are given below: 1. Preparation of Regional Plan of Goa. 2. Preparation of Outline Development Plans through Planning & Development Authorities for planning areas. 3. Preparation of detail Town level plans. 4. Placing various planning issues including appeals before Town & Country Planning Board. 5. Preparation of new Regulations/ Ammendements to Regulations as and when required. 6. Processing of applications received from various Departments pertaining to Section 16-A of Town & Country Planning Act. 7. Issue of Technical Clearances for Development proposals excluding planning areas. 8. Submission of report in respect of conversion of use of Agricultural land . 9. Issue of NOC for cutting of sloping land / filling of low lying land. 10. Issue of zoning certificates. 11. Issue of clearances from conservation point of view. 12. Processing of applications received for addional 20% F.A.R for 4 and 5 stars hotels. 13. Initiating actions against illegal constructions.

LEGAL FRAMEWORK

The legal frameworks under which the department functions are given below: • The Goa Town & Country Planning Act, 1974. • The Goa (Regulation of Land Development and Building Construction) Act, 2008. • The Goa Town & Country Planning (Public projects/schemes/development works by the Government ) Rules, 2008 • The Goa Land Development and Building Construction Regulations 2010 and subsequent amendment carried out time to time. • The Goa Tax on infrastructure Act, 2009 and subsequent amendment carried out time to time.

ORGANISATION SETUP

The Town and Country Planning Department has its headquarters at 2nd Floor, Dempo Tower, Patto Plaza, Panaji GOA and functions at three levels. I. HEAD QUARTERS , PANAJI 2nd Floor, Dempo Towers, Patto Plaza, Panaji-Goa. Tel. No. - 2437351(Fax),2437352, 2437353, 2437354,2437355.

II. NORTH GOA DISTRICT OFFICE Government Office Complex, 2nd Floor, Mapusa, - Goa. Tel.No:- 2262444.

PERNEM TALUKA OFFICE. Opp. Mahadev Temple, Bazar Peth, Pernem-Goa. Tel. No. 2201440

BICHOLIM / TALUKA OFFICE. Town Centre, 2nd Floor, Bicholim - Goa. Tel. No. : - 2361356

PONDA TALUKA OFFICE. Government Office Bldg., 2nd Floor, Opp. Aisha Theatre, Ponda - Goa. Tel. No. : - 2312795.

TISWADI TALUKA OFFICE. 5th Floor, Kamat Towers, Patto Plaza, Panaji-Goa. Tel. No. - 2432756.

III. SOUTH GOA DISTRICT OFFICE 4th Floor,Osia Complex,Margao - Goa. Tel. No. : - 2705785

MORMUGAO TALUKA OFFICE. Commerce Centre, 2nd Floor, Vasco-da-Gama - Goa. Tel.No:- 2516053.

QUEPEM / / TALUKA OFFICE. 2nd Floor,New Govt office Complex Quepem - Goa. Tel. No. : - 2662212

CANACONA TALUKA OFFICE. Municipal Market Complex, 1st Floor, Chauri,Canacona - Goa.Tel. No. : - 2643398.

Annexure-I

Map showing the Head Quarters, District Taluka offices of the Town & Country Planning Dept.

SERVICES

Following services(G2G,G2C) are provided by Town & Country Planning Department.

i) Town & Country Planning Board functions as an appellate body as per provisions of Town & Country Planning Act, 1974 and in other matters relating to Regional Plan/Outline Development Plans and Zoning plans. (G2C/G2G Service)(Application to be made to the Chairman / Member Secretary, Town & Country Planning Board). Time limit: as per provisions of Town & Country Planning Act1974

ii) issue of Technical Clearances from planning point of view for proposed development/construction/ subdivision of land in respect of area beyond planning area. Time limit: 45 days from the date of submission of complete application iii) Submission of report in respect of applications pertaining to conversion of use of land received from Additional Collector/Deputy Collector. Time limit: 30 days from the date of receipt of complete application iv) Issue of N.O.C from Conservation point of view on the basis of clearance recommended by the Conservation Committee appointed by the government. (G2G service) (Reference from Taluka level offices of the department and the Planning & Development offices. Time limit: One month from the date of Conservation Committee meeting v) Issue of permission for cutting of sloping land and filling up of low lying land under 17 A of TCP Act. (G2C service)(Application to be made to respective District/Taluka Level office) Time limit: 45 days from the date of receipt of complete application

vii) Providing information under Right to Information Act 2005. (G2C service)(Application shall be made with fee to the Public Information Officers appointed under sec 6 of the Act / Appeal under sec 19(1) to be made to First Appellate Authority). Time limit: As per the provisions of Right to Information Act 2005

viii) Providing technical assistance/ advice to other Government departments as well as local bodies/corporations regarding location of various activities pertaining to their organization. (G2G service) (Reference shall be forwarded by concerned department / agency) ix) Issue of N. O. C from planning point of view for proposed acquisition of land by various Government Departments/ local bodies.(G2G service) (Reference from concerned department / Agency). Time limit: One month from date of receipt of the application

x) Issue of N.O.C from planning point of view for storage of petroleum products and explosives.(G2G service) (Reference from concerned District Magistrate). Time limit: One month from date of receipt of the application

xi) Issue of zoning certificate/zoning Information based on existing plans in force.(G2C Service)[Application in prescribed form with documents and processing fees as applicable debited to Govt. Treasury by way of Challan, to be given to respective Taluka/District offices of the department] Time limit: 15 days from date of receipt of complete application along with fees. xii) Issue of Registration for Architect Engineer, Landscape Architect, Structural Engineer, Town Planner & Urban Designer under Goa Land Development and Building Construction Regulations, 2010.

Time limit: 30days from date of complete application along with fees.

GRIEVANCES / REDRESSAL

In case of any grievances, public is requested to address to the following: 1. Grievance Officer, Town & Country Planning Department (HQ), 2nd floor, Dempo Towers, Patto Plaza, Panaji, Goa. Tel. No. - 2437352, 2437353, 2437354,2437355.

2. Assistant Grievance Officer, Town & Country Planning Department (HQ), 2nd floor, Dempo Tower, Patto Plaza,Tel. No. - 2437352, 2437353. Panaji, Goa For personal inquiries, in connection with grievances, contact: - Chief Town Planner or Senior Town Planner (HQ) TIME: On any working day between 11.30 A.M. to 12.30 noon only

GENERAL ASSISTANCE TO THE PUBLIC

The public is hereby requested to note the following points to avoid any inconveniences. • Any submission of applications / correspondence shall be made at Reception / Inward only. • Always carry an extra copy and receive due acknowledgement. Refer to the same for subsequent correspondences. • Timings for any Enquiries: 11.30 A.M. to 12.30 noon only.

For any guidance or information please contact: • Any officer of the Department in headquarters or respective District/Taluka offices on the basis of Jurisdiction of the area. • Applications in respect of any Taluka shall be submitted to respective District/Taluka Office of Town & Country Planning Department.

ORGANISATIONAL CHART TOWN & COUNTRY PLANNING DEPARTMENT

Head Office Office of the Chief Town Planner 2nd Floor, Dempo Tower, Patto Plaza, Panaji Goa. Tel No. 2437352, 2437353 2437354, 2437351(Fax) Email: [email protected]

North Goa District Office South Goa District Office Office of the Senior Town Planner Office of the Senior Town Planner 2nd floor, Government Office Complex, 4th floor, Osia Complex,

Mapusa Goa. Margao Goa.

Tel No. 2262444 Tel No. 2705785

Tiswadi Taluka Office Mormugao Taluka Office 5thfloor, Kamat Tower, Patto Plaza, 2nd floor, Commerce Center, Panaji Goa. Goa. Tel No. 2437256 Tel No. 2516053

Pernem Taluka Office Office

Opp. Mahadev Temple, Bazar Peth 1stfloor, Municipal Market Complex, Pernem Goa. Chauri, Canacona Goa. Tel No. 2021440 Tel No. 2643398

Bicholim/Sattari Taluka Office Quepem/Sanguem/DharbandoraTaluka

2nd floor, Town Center, Office Bicholim Goa. New Government office complex, Tel No. 2361356 2ndfloor, Quepem Goa. Tel No. 2662212

Ponda Taluka Office 2nd Floor, Government Office building, Ponda Goa.

Tel No. 2312795

First Appellate Authority’s & Public Information Officer’s

Right to Information Act 2005 Town and Country Planning Department

First Appellate Authority First Appellate Authority First Appellate Authority Senior Town Senior Town Planner Senior Town Planner Planner(North) (South) (HQ) Panaji Goa Mapusa Goa Margao Goa

PIO PIO PIO-1 Bardez Taluka Taluka Office, Mapusa Office ,Margao

PIO PIO PIO-2 Pernem Taluka Canacona Taluka Office, Pernem Office , Chauri

PIO PIO PIO-3 Bicholim Taluka Quepem, Office, Bicholim Sanguem & Dharbandora Office, Quepem

PIO PIO-4 Ponda Taluka Office, POnda PIO Mormugao Taluka Office,Mormugao PIO PIO-5 Tiswadi Taluka Office, Panaji

PIO-6

PIO-7