A COASTAL COMMUNICATIONS CORPORATION PUBLICATION SEPTEMBER/OCTOBER 2013 VOL. 20 NO. 5 $10.00

Conference Centers Provide Highly Productive Meeting Environments Page 14

The Amphitheatre at the IACC-certified Lansdowne Resort near Washington, DC. Photo courtesy of Lansdowne Resort World Class Awards Page 21 Golf Meetings Page 36 Las Vegas Page 40 ISSN 1095-9726...... USPS 012-991

A COASTAL COMMUNICATIONS CORPORATION PUBLICATION

LUXURY MEETINGS & INCENTIVES COLLECTION SEPTEMBER/OCTOBER 2013 Vol. 20 No. 5

FEATURES 10 Meeting of the Minds Page 36

Lynette Owens & Associates Insurance Photo courtesy of Sandestin Golf & Beach Resort Advisory Council Enters Its 21st Year Four award-winning golf clubs and By Karen Brost courses at Florida’s Sandestin Golf & Beach Resort allow for all levels of play for memorable golf events. 14 Conference Centers DEPARTMENTS Why Their Focus on Providing Highly Productive 4 PUBLISHER’S MESSAGE Meeting Environments Is Great for Planners 7 SNAPSHOTS By Derek Reveron 50 CORPORATE LADDER 50 READER SERVICES Page 10 Photo courtesy of Lynette Owens & Associates & Owens Photo courtesy of Lynette The Insurance Advisory Council was hosted by the Hard Rock Hotel & Casino Punta Cana in the Dominican Republic.

SOMETHING DIFFERENT ON THE AGENDA DESTINATION

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3208-0713SEB Groups ad for Corporate & Incentive Travel Final .indd 1 7/30/13 12:56 PM Publisher’s Come to the city that helped secure the right to life and liberty, Message and where the pursuit of happiness is always within walking distance.

A COASTAL COMMUNICATIONS CORPORATION PUBLICATION PUBLISHER/EDITOR-IN-CHIEF Harvey Grotsky [email protected] GROUP PUBLISHER Getting the Most Out of Meetings Arthur Hyman What shape table works best for your meetings? Round? U-shaped? Square? [email protected] What’s the best? Meeting planners and event producers continue to ponder CREATIVE DIRECTOR Mitch D. Miller this question, which depends on factors such as group size, the meeting goals, [email protected] availability and more. Take, for example, the recent advisory council meeting MANAGING EDITORS hosted by Lynette Owens, president of meeting and incentive management Susan W. Fell firm Lynette Owens & Associates. For the past [email protected] 20 years, Lynette has assembled top insurance Susan S. Gregg industry executives to discuss the industry’s [email protected] key issues. For the council’s summer 2013 CONTRIBUTING EDITORS Boston fought hard in the War for Independence. Heritage Trail, Fashionable Newbury Street, meeting, the group met around a horseshoe- Michael Bassett Karen Brost Since then, even more effort has gone into making Museums, Restaurants, Shopping, Nightlife, shaped table at the Hard Rock Hotel & Casino John Buchanan Timothy Herrick Punta Cana in the Dominican Republic. (See Stella Johnson this a great city to visit. That’s why Boston has plus much more. For more “Meeting of the Minds” on page 10 in this is- Derek Reveron Patrick Simms so many great attractions – and most are within information, contact us at: sue.) This arrangement resulted in lively face- to-face discussion and, as participant Peter PRESIDENT & CEO walking distance. There’s The Freedom Trail, GBCVBSales@bostonusa. Harvey Grotsky Konrad said, “We were designed for relation- Historic Faneuil Hall Marketplace, The Black com or 1-617-867-8256. ships, to have a connection,” and added, “The VICE PRESIDENT OF OPERATIONS David A. Middlebrook more people rely on technology, the more [email protected] people realize the need for connections.” ADVERTISING SALES OFFICES For the most effective connections and productive events, insurance and 2700 N. Military Trail, Suite 120 Boca Raton, FL 33431-6394 financial meeting professionals often seek an IACC-certified conference center 561-989-0600 Fax: 561-989-9509 for good reasons. As IACC CEO Mark Cooper explained, “Being a conference NORTHEAST center is more a philosophy and a culture than it is about physicality and size Jeffrey Posner 516-594-2820 · Fax: 516-594-2826 of the meeting space,” he said in our cover story on conference centers on [email protected] page 14. “Conference centers focus all of their energy on providing highly FLORIDA/CARIBBEAN productive meeting environments, and all of their resources go into those Arthur Hyman 561-989-0600, ext. 108 · Fax: 561-989-9509 areas rather than lots of other areas.” [email protected] Brian Brown, CMP, an event planner for Guardian Life Insurance Company SOUTHWEST of America, uses conference centers because meetings are their specialty. 561-989-0600, ext. 114 · Fax: 561-989-9509 “They are extremely meeting-focused from the way they have been built to [email protected] their staffs to the equipment they have and pricing structure. It’s easier to SOUTHEAST 561-989-0600, ext. 114 · Fax: 561-989-9509 learn and concentrate on the training we provide. And we save about 15 [email protected] percent on meetings. The ROI is tremendous in terms of what we invest in LOUISIANA training people to sell our products to the public,” related Brown. Arthur Hyman 561-989-0600, ext. 108 · Fax: 561-989-9509 Finally, on page 21 we salute the best of the best — the hotels, resorts [email protected] and convention and visitors bureaus that you selected as winners of the MIDWEST 2013 World Class Award. 561-989-0600, ext. 114 · Fax: 561-989-9509 [email protected] WEST Marshall Rubin 818-888-2407 · Fax: 818-888-4907 [email protected] HAWAII Marshall Rubin Harvey Grotsky 818-888-2407 · Fax: 818-888-4907 [email protected]

4 SEPTEMBER/OCTOBER 2013 INSURANCE & FINANCIAL MEETINGS MANAGEMENT Industry News SnapShots The Westin Orlando Universal Paradisus Palma Boulevard Expands Meeting Space Real to Debut New Convention Center in December Paradisus Palma Real, an all-inclu- sive resort in Punta Cana, Domini- can Republic, announced that its new convention center is scheduled to debut December 1, 2013. The nearly 18,000-sf center boasting high ceilings includes multi-function- al and flexible space, and the latest in technology and audio-visual equip- 1 2 ment. John Iannini, senior director of sales, meetings and events for Melia Hotels International, said, “Conference planners have asked us for larger, more flexible space, high unobstructed ceilings, and high-tech audio-visual offerings. Our The Westin Orlando Universal Boulevard. new partnership with AAVC allows ORLANDO, FL — The Westin Orlando Universal Boulevard celebrated our customers to tap into an in- the groundbreaking of its new meeting and special event center, which house vendor that has all of those will expand the AAA Four Diamond hotel’s meeting space by an addi- capabilities without having to ship 3 4 5 6 tional 5,576 sf (including prefunction space). The new meeting and event equipment or talent to the island.” center will expand the hotel’s capacity to accommodate corporate and The facility will house an “Experi- association group meetings, as well as their ability to host banquets and ence Lounge” — where the events special events for groups up to 370 attendees for banquet settings and and production team can showcase 330 for meetings. With a total of 13,685 sf of meeting space, the hotel 3-D site visits of the new conven- will be able to accommodate the mid-sized meeting and special event tion center, complete with customer market in a luxury setting. The expected opening date is February, 2014. branding and set design. Paradisus www.westinorlandouniversal.com Palma Real also employed Earth Check as the partner for its new Green Meeting Program. The resort’s Sandals Set to Build New meetings manager has been Earth Check Certified and taken on the Photo credits: 1.–6. Lynette Owens & Associations and Hard Rock Hotel & Casino Punta Cana, 7. Barbara L. Salisbury, 8. Christies Photographic 8. Salisbury, L. Barbara 7. Rock Hotel & Casino Punta Cana, Associations and Hard & Owens Lynette 1.–6. Photo credits: Beaches Resort in Barbados role of “Green Meeting Custodian,” MONTEGO BAY, JAMAICA — Sandals Resorts International recently ensuring all green meeting attributes announced that it was in “exciting discussions” with the Barbados gov- are being adhered to such as man- 7 8 ernment to build a brand new Beaches resort on the site of the former aging electrical power use efficiently; Photos 1–6: Meeting and incentive management firm Lynette Owens & Associates hosted their 21st Annual Insurance Advisory Almond Beach Village in St. Peter, Barbados. “While an agreement is yet implementing reduce-reuse-recycle Council meeting in August at the Hard Rock Hotel & Casino Punta Cana and Casa De Campo, Dominican Republic (see full story to be finalized, commitments have been made on both sides, and we are programs for the facility’s con- on page 10). Attendees and guests included: 1 (l to r) Garrett Konrad, COO, Integrated Financial Concepts, Auburn, CA; Danelle thrilled at the possibility of bringing the award-winning Beaches brand sumables and waste; keeping CO² Konrad; Melina Grassi; Debbie Grassi, Western regional director of sales, Lynette Owens & Associates. 2 Lynette Owens, president of Lynette Owens & Associates (second from left) enjoys the farewell dinner with Advisory Council attendees at the Hard Rock to this wonderful country,” said a spokesperson for Sandals Resorts emissions from auxiliary equipment Hotel & Casino Punta Cana. 3 Neil Higger, president, Academic Financial, Fountain Valley, CA; Elaine Kavanaugh. 4 Brenda Krupa; International in a statement. “We are a Caribbean company and firmly within regulated levels; preference Dave Krupa, assistant vice president, Baltimore Life Insurance Company, Owings Mills, MD. 5 Ann Ledford; Ed Ledford, principal, believe that no one understands the needs of the region or its people for nationally produced consumables business development, FFP Insurance Services Inc., Carmel, IN. 6 (l to r) Eddie Ledford Jr.; Robert Taveras, Amstar DMC, Punta Cana, like we do.” Sandals Resorts International’s three all-inclusive resorts in and local service suppliers; reduc- Dominican Republic; Mark Jordan, Amstar DMC. 7 The exhibit floor at Hospitality Sales and Marketing Association International’s MEET National 2013 at the Walter E. Washington Convention Center September 4–5. 8 Attendees at the International Special the area are Beaches Turks and Caicos and Beaches Negril and Beaches ing printed materials and more. Events Society’s ISES Live 2013 gala dinner at Atlantis, Paradise Island, Nassau, Bahamas, were greeted by a human statue Ocho Rios in Jamaica. www.beaches.com, www.sandals.com www.melia.com depicting Poseidon, god of the sea, who ruled over the mythical island of Atlantis.

6 SEPTEMBER/OCTOBER 2013 INSURANCE & FINANCIAL MEETINGS MANAGEMENT INSURANCE & FINANCIAL MEETINGS MANAGEMENT SEPTEMBER/OCTOBER 2013 7 Industry News The Langham, Sands Expo Complex Las Vegas See all that Baltimore has to offer Chicago Opens Reaches Green Milestone LAS VEGAS, NV — The meetings complex of Sands Expo and the WITHOUT LEAVING Congress Center at The Venetian and The Palazzo Las Vegas was recog- nized as the first venue in the world YOUR DESK. variety of to achieve the advanced “Level Two” Navigate Baltimore’s convention community with the industry’s newest virtual planning tool. Roam the Baltimore industry certification for environmen- Convention Center floor latestby floor on untiltop attractions you find the and space museums configuration for off-site that events. is right Then for you. check Select out ayour wide hotel room tally sustainable meetings, events, block and get the trade shows and conferences. Level restaurant and private dining optionsthe city and while our inexciting town hasretail never scene. been Planning easier yourthan eventwith Baltimore and navigating InSite. Two Certification to the ASTM Stan- dard is a designation of the industry’s comprehensive standards for environ- mentally sustainable meetings, which was developed in partnership by the Sands Expo and the Congress Center at Convention Industry Council’s APEX The Venetian and The Palazzo Las Vegas. BALTIMORE |INSITE initiative and ASTM International. “Currently, there are only four venues in the world that are even certified at Level One,” said John Caparella, president and COO of The Venetian, The Palazzo and Sands Expo. “We are beyond thrilled to be a leader in the indus- The Langham, Chicago. try in being the first venue to become certified at Level Two.” CHICAGO, IL — The Langham, Previous sustainability certifications earned include LEED Gold Certifi- Chicago, a luxury hotel, is now cation for Existing Buildings (The Venetian and Sands Expo), LEED Silver open in the Windy City. Housed Certification for New Construction (The Palazzo), and TripAdvisor GreenLeader within a 52-story Chicago land- Gold Certification (The Venetian and The Palazzo). www.gmicglobal.org, mark — the last skyscraper www.venetianpalazzomeetings.com designed by renowned architect Mies van der Rohe — the property is just steps from The Magnificent Marriott Marquis Coming to McCormick Place in 2016 Mile, Millennium Park, Chicago CHICAGO, IL — Chicago’s Metropolitan Pier and Exposition Authority board Cultural Centre, and other dining, approved a 1,200-room convention hotel to be built just west of McCormick shopping and cultural attractions. Place, according to the Chicago Tribune. Slated to open in 2016, the $400 The Langham’s 316 guest rooms million hotel will be a Marriott Marquis, Marriott’s premium convention center and 48 suites feature compli- brand. Hilton Worldwide and Hyatt Hotels also competed for the contract. mentary Wi-Fi and 55-inch LCD The entire construction project, to be managed by Jones Lang LaSalle Ameri- televisions. Also new are Travelle cas Inc., is slated to include an arena and a boutique hotel, and an enter- restaurant and lounge, and Tiffin tainment district. www.marriott.com Navigate the Tour the Identify Present to at The Langham, the brand’s signa- convention convention off-site your leadership ture afternoon tea that originated community center’s venues and enhance at The Langham, London. The Four Seasons Hotel Westlake Village Offers Exclusive Buyout and select 300,000 sq ft and private your attendees’ property’s 15,000 sf of meeting WESTLAKE, CA — Four Seasons Hotel Westlake Village, located north of a hotel room of exhibit space. dining. experience. block. space includes 12 function rooms, Malibu in the heart of the Los Angeles’ Conejo Valley, announces a full buy- ranging from the Devonshire out incentive for groups. Meeting planners with 125 guest rooms or more on Ballroom to four boardrooms. peak can enjoy complete, exclusive access to the Southern California hotel’s www.chicago.langhamhotels.com 11 acres. The 270-room hotel will offer buyout groups full range to utilize the To Arrange for a Demonstration, Call 1-800-343-3468 or download the free app at www.Baltimore.org/InSite. hotel’s 48,000 sf of flexible, indoor meeting space, and more than 125,000 sf of outdoor space. The AAA Five Diamond hotel boasts an award-winning SEE US ON THE WEB 40,000-sf spa, resort-style amenities and spacious, luxuriously appointed www.TheMeetingMagazines.com guest rooms. www.fourseasons.com/westlakevillage

8 SEPTEMBER/OCTOBER 2013 INSURANCE & FINANCIAL MEETINGS MANAGEMENT

130726_VISIT_8.125x10.875_InSite.indd 1 8/7/13 4:13 PM Insurance Advisory able to afford to do activities outside vent them from staying in touch with Council Attendees the resort. That’s why, he said, he’s a their family or business back home. big fan of all-inclusive resorts to en- On the topic of communications, Heath Bowen Meeting sure a good overall experience. Garrett Konrad, chief operating officer Chief Marketing Officer Owens commented that compa- of Integrated Financial Concepts, also Allegis Advisor Group, Salt Lake City, UT nies also can help defray attendees’ noted that choosing a destination that’s Tyler Carr additional expenses by distributing English-friendly makes it easier for at- Regional Vice President – Florida of the a set amount of cash to them when tendees to enjoy the experience. First Annuity Insurance Marketing, Ft. Myers, FL they arrive at the destination. She ad- Ann Rogers, corporate secretary vised against sending it out in advance, for State Mutual Insurance Company Edward A. Carroll, LLIF Minds however, since many attendees will be in Rome, GA, said that safety is a key President, CEO tempted to use it to pay bills. consideration when choosing a des- Ed Carroll and Associates, Woodworth, LA Lynette Owens Dave Krupa, assistant vice presi- tination, a point that was echoed by dent for Baltimore Life Insurance many of the other participants. Garrett Ira Gottshall & Associates Company, offered a simple formula Konrad also discussed the idea of President & CEO for selecting a motivational destina- “perceived safety,” noting that some FFP Insurance Services Inc., Valencia, CA Insurance Advisory tion: “Fun, sun and alcohol.” He also attendees may prefer one destination favors all-inclusive resorts and includ- over another because they think it’s Neil Higger Council Enters Its ing planned excursions. safer, even though statistics may not President 21st Year Edward A. Carroll, LLIF, president bear that out. An example was given Academic Financial, Fountain Valley, CA and CEO of the consulting firm Ed of a program that a company moved By Karen Brost Carroll and Associates, specializes in from Cancun to another international Garrett Konrad or more than 20 years, Lynette the fraternal insurance industry. He destination because of safety concerns, Chief Operating Officer Owens, president of meeting said that cruises are extremely popu- when crime statistics were actually Integrated Financial Concepts, Auburn, CA Fand incentive management firm lar with this segment. He noted, “Just higher in the new destination chosen. Peter Konrad Lynette Owens & Associates (LOA), say ‘cruise’ and they’ll say when?” One topic of concern that many of President has been gathering together top execs He added that cruises to Puerto Rico the executives brought up involved Integrated Financial Concepts, Auburn, CA in the insurance industry for a bian- and Alaska have been popular with the travel times required to participate nual advisory council meeting to dis- this group. in a program. They said that many at- Dave Krupa cuss some of the industry’s key issues. Neil Higger, president of Academic tendees are simply not willing to take Assistant Vice President For the 21st Annual LOA Insurance Associates & Owens Photo courtesy of Lynette Financial, brought up the point that the long flights required to get to a Baltimore Life Insurance Company, Owings Mills, MD Advisory Council meeting in August, The Lynette Owens Advisory Council posed for a group shot in front of the Church of seasickness may prevent some people distant destination like Europe, for ex- St. Stanislaus in Altos de Chavón, a replica of a 16th century Mediterranean village the group was hosted by the Hard from enjoying a cruise. “An all-inclu- ample. “The convenience for spouses in the resort area of La Romana, Dominican Republic. Ed Ledford Rock Hotel & Casino Punta Cana in sive is like a cruise that doesn’t go any- is (another) factor,” Higger noted. “It Principal, Business Development the Dominican Republic. The expan- ings. The group was first asked which with a program that includes strong where,” he noted. “No one gets sick.” can’t take too long to get there.” For FFP Insurance Services Inc., Carmel, IN sive, all-inclusive beachfront resort destinations they felt were the most educational content to make the trip Debbie Grassi, Western regional many attendees, long travel times are includes 1,787 rooms, a 65,500-sf motivational hotspots. worth their time. On the other hand, director of sales for LOA, commented more than a matter of inconvenience. Ann Rogers convention center, nine restaurants, Ed Ledford, principal, business de- people from smaller “mom and pop” that connectivity is another important “You can’t take them out of the of- Corporate Secretary 19 bars and lounges, 12 pools, a ca- velopment for FFP Insurance Services firms often prefer to go somewhere factor to consider when choosing a fice too long if they’re trying to build State Mutual Insurance Company, Rome, GA sino, spa, Jack Nicklaus golf course Inc., said it really depends on the audi- they haven’t been before. He cau- destination, as attendees are not likely their business,” stated Tyler Carr, re- and Oro, the top nightclub in the ence. For example, high-end produc- tioned, though, that depending on the to be very happy if poor cell service gional vice president, Florida, for First Bruce Seymour Dominican Republic. Every room is ers may prefer an exotic destination destination, some of them may not be or the lack of Wi-Fi connections pre- Annuity Insurance Marketing. Senior Vice President Wells Fargo Advisors LLC, Los Angeles, CA a suite that includes a double jacuzzi, mini bar, premium liquor dispenser and 24-hour room service, so guests can truly feel like they are getting rock star treatment. Even calls back home to the U.S. and Canada are included.

Destination Decisions Meeting in a Hard Rock confer- ence room designed for “taking care of business,” the advisory council ad- dressed a series of topics relating to current trends and the future of meet- Lynette Owens Heath Bowen Tyler Carr Edward A. Carroll Dave Krupa Ed Ledford Ann Rogers

10 SEPTEMBER/OCTOBER 2013 INSURANCE & FINANCIAL MEETINGS MANAGEMENT INSURANCE & FINANCIAL MEETINGS MANAGEMENT SEPTEMBER/OCTOBER 2013 11 tion of providing lucrative networking these cards so attendees don’t have to that many,” Owens comments. “When opportunities in the insurance and fi- wait in that line. Amstar also offers air- you narrow it down, you’ve got Mexico nancial services industries, so the ex- port transfers, including handicapped- and some in the Caribbean. For an ecutives were asked if golf is still as im- accessible vans and VIP vehicles, and all-inclusive destination, I have to say portant as it once was. One executive the representatives described a wide that Punta Cana is equally as nice as stated that having the opportunity to variety of tours that are available. Mexico. The Hard Rock did such a nice play golf at a high-profile course such These include catamaran snorkeling job for us. It’s especially ideal for large as Pelican Hill is still a draw for many trips, tours of communities to interact groups. When you’re taking 900 people individuals. Another commented that with local residents, shopping excur- somewhere like that, you really have to C&IT Contributing Editor Karen Brost (far left) participated in the there are fewer young people playing sions and CSR activities. They also can look at the whole budget, air includ- Photo courtesy of Hard Rock Hotel & Casino Punta Cana Photo courtesy of Hard Advisory Council meeting at the Hard Rock Hotel & Casino Punta Cana. golf now, so he feels that golf is less arrange for high-end lobster and cham- ed, and it really is a very good value. Ledford brought up another point The group indicated that in addition and make connections. “Agents like important and that teambuilding activi- pagne cruises, a spa cruise, speed boat- They’re now transitioning the property related to incentive trips. “Incentives to more active excursions, traditional to network,” he stated. ties now have a higher value. ing and opportunities for attendees to in Riviera Maya (Mexico), which used provide recognition and great relation- activities such as relaxing by the pool Carroll pointed out that the value of Krupa commented that nearly half test their skills on the largest zip lines to be the Aventura Spa Palace, into a ship-building opportunities. They’re or on the beach, golf, spa and shop- group trips extends beyond the agents of his field managers are female, and in the Caribbean. Hard Rock, so that’s in the works now. part of a package the agent is looking ping continue to be popular as well themselves, noting that families often they’re asking, “Why are we always Amstar’s representatives also dis- I’m sure that will be just as pretty.” for when establishing a relationship as non-traditional activities such as become friends and look forward to golfing?” On the subject of activities cussed how a new highway currently After the meetings wrapped up, with a carrier or FMO (Field Marketing cooking and winemaking classes and seeing each other from year to year. He that are more female-oriented, Owens under construction will soon expe- Amstar treated the advisory board Organization). Quality product, su- wellness programs. said this becomes an additional moti- and Grassi described a unique meeting dite travel between the airport, Santo members to a half-day Marinarium perior service and appropriate com- Regardless of the activities offered, vating factor for agents to keep earning they participated in where the women Domingo and the island’s resort areas Excusions sightseeing catamaran pensation will more determine which Krupa said it’s still important to pro- the trips. were treated to nail services in a spa. of Punta Cana and La Romana. The cruise. The outing offered participants carriers/FMOs the agent works with. vide opportunities for the whole group The content of the meeting was pre- new highway is expected to be com- a chance to snorkel with stingrays and The incentive component can be the to be together because of the valuable The Future of Meetings sented to them while they were a “cap- pleted later this year. nurse sharks, and cruise along the is- glue that holds it together. Gone are opportunities that creates for educa- Carroll noted that he has seen tre- tive audience” having their nails done. Creative Punta Cana, the in-house land’s turquoise waters and palm tree- the days when an agent would write tion and mentoring. mendous changes in meetings in recent décor company for the Hard Rock fringed coastline while enjoying island a particular product based on the in- years and predicts more changes are Exploring the Options Hotel & Casino Punta Cana, met with music played by a local disc jockey. centive trip.” Corporate Social coming in the next 10 years. Owens In addition to experiencing the all- the group to describe some of the items At the conclusion of the advisory Responsibility reported that she is seeing far fewer inclusive amenities of the Hard Rock they offer, including giant guitars and council’s activities at the Hard Rock, Generational Differences When the executives were asked regional meetings in the insurance in- Hotel & Casino Punta Cana, advisory other rock décor, “chill out” lounge fur- a number of the members traveled to Given today’s multi-generational if they incorporate CSR activities into dustry than in years past. council members received a presenta- niture, sand sculptures and Caribbean, nearby La Romana to experience Casa workplace, the days of planning an in- their programs, the response was The executives were in agreement tion from Suzanne Moore, CMP, senior pirate, and Thai-themed parties. As de Campo, another all-inclusive resort. centive trip where all of the attendees mixed. Some companies do and oth- that their companies need to embrace sales manager for the Omni Orlando they say, “Anything can happen with This 7,000-acre luxury retreat, which are generally the same age are long ers don’t, but the companies that the use of technology for some meet- Resort at ChampionsGate. Describing budget and time.” One unique item the offers private villas and hotel accom- gone. That presents some additional do find a way to give back to the ings, but that there will always be a the property as being “near the attrac- company offers is a “paparazzi wall,” a modations, is dedicated to the sport- challenges when choosing both the local community during their meet- place for face-to-face meetings. “We tions without the distraction,” she gave mural featuring a lineup of paparazzi ing life and features three Pete Dye- destination and the array of activities ings were pleased with the results. were designed for relationships, to an overview of the 1,200-acre resort, ready to “greet” attendees as they ar- designed golf courses, tennis, polo, that will be offered. “It feels good to help, and it’s good have a connection,” Peter Konrad stat- which includes 720 newly renovated rive at an event, complete with flashes horseback riding, water sports and a Heath Bowen, chief marketing of- for business,” explained Ira Gottshall, ed. “The more people rely on technol- guest rooms, two Greg Norman golf popping. The hotel’s in-house AV com- 245-acre shooting facility. “Everything ficer for Allegis Advisor Group, ex- president and CEO of FFP Insurance ogy, the more people realize the need courses, a golf academy and spa. pany, J&A Audio Visual, provides stag- was flawless,” Owens describes. “It’s plained that the top five producers in Services Inc. He noted that his com- for connections.” The group also learned more about ing, lasers, lighting, concert produc- also an amazing destination for incen- his company are under the age of 35. pany offers these opportunities on a Bowen is a big believer in using what the Dominican Republic has to tions, gobos and LED dance floors. tives and meetings.” He said that some people, typically the volunteer-only basis, but that about technology to conduct activities such offer through a presentation by Mark Lynette Owens & Associates also older attendees, go on trips for the so- 90 percent of the attendees generally as training. But, he said, “You cannot Jordan and Robert Traveras of Amstar, The All-Inclusive Option represents these properties to the in- cial interaction, while others are thrill- participate. Some of the other execu- network with somebody over a com- the destination management compa- Since the Hard Rock Hotel & Casino surance market: Colonial Williamsburg seekers who are more interested in tives were considering adding a CSR puter, even if you have HD. You can’t ny that partners with the Hard Rock Punta Cana is an all-inclusive resort, Resorts in Virginia, Nemacolin Wood­ experiencing what the destination has element to their programs. ignite a fire in them that way.” Hotel & Casino Punta Cana. The com- groups do not incur additional setup lands Resort in Pennsylvania, and to offer. These individuals, one execu- “Relationships make the virtual pany also has operations in Mexico charges for private events unless they three properties in Florida: Omni tive noted, are more likely to prefer Individual Travel Awards meetings possible,” Gottshall noted. and Jamaica. take place on the beach. Food and Orlando Resort at ChampionsGate, activities that are “off the beaten path.” If there was one point on which Bowen commented that the cost sav- Amstar representatives say they beverage charges are included in the Omni Amelia Island Plantation Resort Peter Konrad, president of Inte­ the group was unanimous, it was ings achieved by holding some meet- can handle groups of from 20 to 3,000 all-inclusive rate, and the only other and PGA National Resort & Spa. grated Financial Concepts, believes that individual travel awards have no ings via teleconference can be used to people, and one of the first services charges groups would incur onsite The next Advisory Council meet- in offering a menu of activities much place in their business. “There’s no create better face-to-face meetings. they can offer is expedited processing would be for items such as décor, AV or ing is November 3–9, 2013 at Adare like a company would offer a series point,” Higger said. Carr added that through customs. Visitors to the DR are amenities such as golf and spa services. Manor near Limerick City, Ireland, and of breakout sessions, so attendees it would eliminate key opportunities What About Golf? required to purchase a $10 Tourist Card “The all-inclusive destinations are the K Club near Dublin. I&FMM can choose what appeals to them. for attendees to build relationships The game of golf has a long tradi- upon arrival, and Amstar can pre-order such a good value, and there aren’t More photos on page 7.

12 SEPTEMBER/OCTOBER 2013 INSURANCE & FINANCIAL MEETINGS MANAGEMENT INSURANCE & FINANCIAL MEETINGS MANAGEMENT SEPTEMBER/OCTOBER 2013 13 ue due to the range of customizable vices were on full display during five ability to do WebEx conference calls.” all-inclusive packages that satisfy both meetings that Horizon held at The Babey raves about The Heldrich’s the needs of tight budgets and ROI Heldrich in September. One of the breakout capabilities. “We did six to Conference requirements. What’s more, confer- meetings was a two-day affair for eight breakouts following each ses- ence centers continue to upgrade their 125 salespeople, brokers, clients and sion,” says Babey. “The Heldrich has properties and add much-wanted ser- executives. During the meeting, the fantastic breakout rooms that hold 10 vices and amenities. group held general sessions, to 12 people and are like mini train- The popularity of con- “The breakouts and dinners that ing rooms with everything needed for Centers ference centers also is included sales and new a great learning environment. Each surging because their Heldrich has product training as breakout room has a wall-mounted, Why Their sole purpose is to fantastic breakout well as networking. high-definition flat screen, ports to help make meetings rooms that hold The meeting was plug in your laptop and other devices, Focus on productive and suc- highly productive in and AV equipment we needed. The cessful. The entire 10 to 12 people large part because rooms also have a big box with tra- Providing conference center and are like mini everything about ditional tools such as easels, scissors, environment from training rooms with The Heldrich is de- markers, and dry-erase boards and Highly meeting space and everything needed signed to meet the markers. Some of our meetings have furnishings to light- 16 breakouts per session, and The for a great learning Productive ing and acoustics is Jeffrey Babey Heldrich easily meets that.” designed specifically environment.” Senior Manager The Heldrich’s food and beverage Meeting to host every and any Sales Training and Development services also were fashioned to meet type of corporate meeting Horizon Health Care Services Inc. the needs of attendees. They dined at Environments including training and educa- Newark, NJ Christopher’s, The Heldrich’s elegant tion sessions, general sessions, break- conference center restaurant that ac- Is Great for outs, board meetings, new product group’s needs, especially the facility’s commodates 200 guests and can be introductions, brainstorming sessions technology and audio-visual services. subdivided into three areas for smaller Planners and much more. Conference centers “They have great AV and technology groups. “The restaurant is phenom- do it all and have added or upgraded people that we have gotten to know enally flexible and ready for us like

By Derek Reveron Resort Photo courtesy of Keystone unique teambuilding programs, infor- well,” says Babey. “They helped us clockwork when we are running late,” mal networking gatherings and casual with the full AV for general sessions, says Babey. “When you have a speak- A view of Keystone Lake and the Rocky Mountains from the Keystone Resort & Conference Center, Keystone, CO. and fine-dining options. projection screens, six lapel micro- er that goes long, you really can’t give It’s no wonder that insurance and phones, three hand-held microphones, the person the hook, and we might his is turning out to be a year conference centers outperforming center bookings are on the upswing financial firms like Horizon Health Internet and wireless access and the run over 20 or 30 minutes, but they of significant growth for confer- with an average daily rate increase for several other reasons: “Being a Care Services Inc. are among the most Tence centers. The International of 6 percent. conference center is more a philos- frequent users of conference centers. Association of Conference Centers In a statement, IACC CEO Mark ophy and a culture than it is about According to Jeffrey Babey, senior (IACC) released a survey indicating Cooper, said, “With improving margins physicality and size of the meeting manager, sales training and devel- conference centers experienced major and greater stability (in) the market- space,” he says. “Conference centers opment, for the Newark, NJ-based growth in 2012. place, we expect to see our members focus all of their energy on provid- Horizon holds at least 30 meetings The IACC’s 2013 “Trends in the investing further in their conference ing highly productive meeting envi- annually at The Heldrich Hotel and Conference Center Industry” survey, environment for their clients.” ronments, and all of their resources Conference Center, located in New compiled by PKF Hospitality Research, go into those areas rather than lots of Brunswick, NJ. Attendance at the says conference centers are outper- The Conference other areas.” meetings ranges from 10 to several forming the broader hotel sector both Center Culture In addition, conference centers of- hundred, says Babey, who plans more in occupancies and profitability. Insurance and financial companies fer considerable value. “Meetings are than 15 meetings a year. “Our results this year indicate that a are a mainstay of conference center back on the agenda at corporations The Heldrich features a state- long awaited recovery is taking place,” business. Cooper explains why: “A but they are procuring very sensibly, of-the-art conference center with said David Arnold, CEO of East PKF lot of the training they do involves whereas in the past, price and value 25,000 sf of space and Benchmark Consulting, in a statement. “Corporate soft skills like management, leader- came a little lower on the list,” he says. Hospitality’s signature meeting con- meetings have proven to be the last ship and sales. They also need con- “Our comprehensive all-inclusive cierge services. Conference facili- segment of the market to claw back stant education about changing gov- packages are appealing because they ties include the 7,400-sf Livingston to some semblance of former glory.” ernment regulations and compliance. provide value that includes everything Ballroom with a built-in rear screen, The report shows how rising de- There is also significant training for in one price.” an 80-seat amphitheater, boardroom Photo courtesy of The Heldrich Hotel Photo courtesy of mand for conference centers brought new employees just out of college.” Despite the movement to a seller’s and 21 meeting rooms. Ergonomic chairs are just one of the requirements in an IACC-approved conference average rates up, with executive-style Cooper suggests that conference market, planners continue to find val- The Heldrich’s flexibility and ser- center such as this meeting room at The Heldrich Hotel and Conference Center.

14 SEPTEMBER/OCTOBER 2013 INSURANCE & FINANCIAL MEETINGS MANAGEMENT INSURANCE & FINANCIAL MEETINGS MANAGEMENT SEPTEMBER/OCTOBER 2013 15 are always ready for us equipped. “Each break- and never let us down.” out room has a phone SUPER CENTRAL LOCATION DINING EXPERIENCES In addition, attendees line, speaker phone, AV (FOR THE MOST PART) enjoyed refreshment sta- equipment, flip charts S

tions with fresh fruit, yo- and everything else need- S gurt, beverages and other ed. On the last day of the snacks placed throughout meeting, they broke into MEN E the conference center, in- groups of five or six in O S cluding outside the doors different rooms. We pro- E W

of meeting rooms. “The vided video cameras and A food isn’t placed in the Hotel The Inverness Photo courtesy of instructions on how to Certified by the IACC, The Inverness Hotel and Conference Center, back of meeting rooms, located in Denver, CO, features 60,000 sf of meeting space. film each other doing role taking up space in the playing. They sent copies training areas and being a distraction,” vide. And we save about 15 percent of the films to their sales managers (that’s a whole lot of a wesome) says Babey. on meetings. The ROI is tremendous online after the meeting.” Overall, Babey swears by confer- in terms of what we invest in train- Brown also raves about The In­ ence centers largely because of the ing people to sell our products to the verness’s food and beverage service. value they offer. “I like the all-inclu- public,” says Brown. “Rates are more affordable and easier sive pricing. It makes planning and Brown planned an intensive four- to budget,” says Brown. “Food and budgeting easier,” he says. “I recently day sales training meeting at The beverages are available not only dur- booked a three-week training ses- Inverness in April and planned an- ing meals but during breaks, which CONFERENCES sion at a hotel in another state. It was other meeting, which is coming up in are set up under the meeting package ‘Here’s our price for the room, food October. The April meeting consisted plan. The quality and quantity of food and AV.’ In the end, the $500 per per- of general sessions followed by break- are tremendous. It’s all-inclusive so son fee for 90 people turned into al- outs of up to six per day. you don’t have to make head counts PARADIGM SHIFTS most $1,000 a day. With conference The Inverness excelled at meeting and try to shave off counts to save centers, we have one fee per person every need, including AV and technol- money. You don’t have to select meals per day that includes meeting space, ogy. “They have the latest equipment and breaks separately. It’s one less breakout rooms, meals and AV. You and an AV department that can deal worry for the meeting planner.” can’t go wrong with that.” with any situation,” says Brown. “They TEAM BUILDING have the latest tools to hook up any- Choose Wisely -BEST PRACTICES- Built for Meetings thing such as an iPad or other device While conference center business Conference centers are prospering to a monitor screen and sound system. is growing, hotels are still a magnet because of companies like NY-based They can handle speakers’ presenta- for corporate meetings. According Guardian Life Insurance Company of tion needs whether they use a flash to Catherine Chaulet, newly named America (GLICA). According to Brian drive, iPad, laptop or other device. A president of GEP Destination Man­ Brown, CMP, one of 11 event plan- speaker can use an iPad and monitor agement, a worldwide partnership ners for GLICA, holds at least 20 meet- to show salespeople how to use our of destination management compa- ings per year at The Inverness Hotel online sales tools.” nies headquartered in Washington, LARGEST and Conference Center in Denver, a The breakout rooms were well- DC, the type of meeting and its goal NERD ALERT! Destination Hotels & Resorts-man­ CONFERENCE CENTER aged property. The meetings, which average about 60 attendees, involve IN THE COLORADO ROCKIES: training for new hires, executives and new products; and education on government regulations and policies, says Brown. GREEN Brown uses conference centers BOOYAH such as The Inverness because meet- MEETINGS ings are their specialty. “They are ex- tremely meeting-focused from the way they have been built to their staffs to BOOK YOUR GROUP EVENT TODAY: the equipment they have and pric- In the greater Chicago area, Eaglewood Resort ing structure. It’s easier to learn and & Spa features a 37,000-sf IACC-certified concentrate on the training we pro- conference center and championship golf. A mountain of possibilities. Photo courtesy of Eaglewood Resort & Spa Photo courtesy of Eaglewood

16 SEPTEMBER/OCTOBER 2013 INSURANCE & FINANCIAL MEETINGS MANAGEMENT INSURANCE & FINANCIAL MEETINGS MANAGEMENT SEPTEMBER/OCTOBER 2013 17

INSURANCE & FINANCIAL MTGS MNGT CONF AD MECHANICAL BUILT AT 100% INS & FINANCIAL MTGS MNGT CONF AD FM Live: 7.125”W X 9.875”H KEYSTONE RESORTS 08.21.13 JA 420847 Trim: 8.125”W X 10.875”H Bleed: 8.375”W X 11.125”H 6922 HOLLYWOOD BLVD. | HOLLYWOOD, CA 90028 | T: 310.845.3035 | F: 310.845.9470 | WWW.GOODNESSMFG.COM 420847_Insurance & Financial Mtgs Mngt Conf_Ad_FM | CREATED ON: 08/01/13 | PRINTED ON: 08/21/13 11:11:AM help planners determine whether a with each other. The trend includes The technology then creates a collage ed this fall. Installation of wood- conference rooms (at least one company should choose a conference ergonomic, living-room-like furniture of the words projected onto a screen en flooring in all guest rooms is must be a minimum 1,000 sf), center or a hotel. “Conference centers and meeting rooms with outdoor pa- that features the most frequently men- planned for a future time. ergonomically designed chairs, are growing mostly for certain types tios. For example, Eaglewood Resort tioned terms in larger and bolder text. Benchmark also recently com- individual climate controls, spe- of events, mostly mid- to small-size & Spa, located in Itasca, IL, managed In addition, some conference cen- pleted renovations of Cheyenne cific acoustical rating, high-speed groups that are focused by Benchmark Resorts & Hotels, ters offer planners online portals to Mountain Resort in Colorado Internet connections and phone. only on meetings,” has meeting rooms with patios plan meetings. For example, Dolce Springs, with more than 40,000 Properties must have skilled con- “Conference and a boardroom-style table Hotels & Resorts is testing a portal that sf of conference center space; ference planners, a designated centers are overlooking a fire pit and permits planners to plan every aspect the Snow King Hotel (more than conference planner for each growing mostly the golf course. Attendees of a meeting and communicate with 10,000 sf of meeting space) and group, office supplies, comput- for certain types can gather in the room, conference center planners. the Grand View Lodge (more er work stations, photocopying, on the patio or flow back Conference centers also are add- than 7,500 sf), both in Jackson digital media flash drives, com- of events, mostly Mountain Resort Photo courtesy of Cheyenne and forth. ing more teambuilding activities such Hole, WY; and The Inn at Rancho An IACC-approved gem in the Rocky Mountains, puter rental and other services. mid- to small-size Conference centers as scavenger hunts, treasure hunts, Santa Fe, near San Diego, that Cheyenne Mountain Resort’s conference center is lo- There must be at least one groups that are continue to update tech- wine-tasting, cooking and cocktail- features 12 meeting venues. cated in one of the most inspiring settings in America. dining area specifically for focused only on nology, increasing band- making competitions. • Dolce Hotels & Resorts groups that provides flexible width for speedier online The Alexander, with 16,500 sf of ence centers, which adhere to strict dining areas. meetings.” connections. Properties also New and Noteworthy event space and a state-of-the-art guidelines. For example, at least 60 Conference rooms of at least 1,000 Catherine Chaulet are adding more electronic Benchmark Resorts & Hotels conference center, opened earlier percent of meeting space must be sf must include at least one built-in President • charging stations for portable In June, The Chattanoogan in Ten­ this year in downtown Indianapolis. dedicated, single-purpose confer- remote-input computer/video-image GEP Destination Management devices throughout properties nessee completed a renovation that Silverado Resort and Spa in Napa, CA, ence space, and at least 60 percent display system, and at least one pro- Washington, DC because many attendees carry two or included new carpets, wall coverings, with 12,000 sf of meeting space, is ren- of revenue must derive from meet- jection screen mounted from the ceil- says Chaulet. “Some hotels don’t three units. They are also providing furnishings, AV equipment and flat- ovating all 415 guest rooms and suites. ing space, food and beverage, con- ing or on the wall. Skilled technicians have the meeting layout desired, and more touchscreens, smart TVs and screen TVs. Public areas were also Dolce also added to its overseas prop- ference technology and services that are also required. The guest rooms conference centers may be ideal. On smart technology to control meeting upgraded. The property includes a erties with the opening of the Dolce are related to conferences. They must have a desk or table, comfort- the other hand, some companies that room functions such as AV, sound sys- 25,000-sf conference center. CampoReal Lisbon in Portugal. want to do much more than meet may tems, lighting and temperature. The Bonaventure Resort & Spa near • Destination Hotels & Resorts choose hotels (located in specific des- Technology that allows groups to Fort Lauderdale, FL, announced the Skamania Lodge, 45 miles east of tinations),” adds Chaulet. interact also is more popular. Attend­ resort’s 60,000-sf conference center, Portland, OR, improved its meeting Chaulet observes that the competi- ees at some conference centers can including a 175-seat amphitheater, will space, public areas, the restaurant and tion between conference centers and use an application to type words into be completely refurbished. The ball- bar, and recreation spaces. The prop- hotels is causing both to increasingly their smartphones that describe a room, individual meeting rooms and erty also added a zip line for team- offer many of the same services. In strategy, marketing position or idea. communal spaces also will be updat- building activities and expanded the the end, that is good for planners, she outdoor jacuzzi area. In Arizona, the says. “With a lot of clients I deal with, Tempe Mission Palms Hotel and con- if all things are equal, some meetings ference center added a small ballroom, can be done just as well in a confer- and renovated its lobby, bar, restau- ence center or hotel because a lot of rant and dining area. them are very aggressively providing The Inverness Hotel and Confer­ these types of services,” says Chaulet. ence Center in Denver remodeled “Either way, planners are focused on the dining facilities, pool, spa, ten- costs and whether there are additional nis courts and recreation area. The costs incurred. They consider things Inverness offers 63,652 sf of meeting like transportation, offsite activities, space and a PGA championship golf quality of food and flexibility.” course. In downtown Seattle, the Red Lion Hotel on Fifth Avenue, a new Destination property, is undergoing a Photo courtesy of Dolce Hotels & Resorts The Latest Trends Plat 99 is a colorful, energetic lounge adjacent to the lobby at the IACC-certified Conference centers are prospering major renovation that will be complet- Alexander Hotel, a new Dolce Hotels & Resorts property in downtown Indianapolis. because they continue to offer new ed in three phases by spring 2014. The services and amenities to corporate Red Lion provides 17,715 sf of meet- must promote a package plan that in- able chair, lighting separate from over- groups. Here is a rundown of some of ing and ballroom space. cludes guest rooms, meeting rooms, head illumination, high-speed Internet the latest trends at conference centers: three meals, continuous refreshment and a phone. There is more demand for unique, IACC Guidelines services, and conference center tech- Overall, an IACC-approved con- Photo courtesy of Bonaventure Resort & Spa Photo courtesy of Bonaventure informal meeting settings that allow Located in the Fort Lauderdale, FL, area, the Bonaventure Resort & Spa’s conference Meeting planners would do well nology and services. ference center is surely a win-win attendees to interact comfortably center provides on ideal setting for groups of from 10 to 1,000 attendees. to choose IAAC-approved confer- The facility must have dedicated way to meet! I&FMM

18 SEPTEMBER/OCTOBER 2013 INSURANCE & FINANCIAL MEETINGS MANAGEMENT INSURANCE & FINANCIAL MEETINGS MANAGEMENT SEPTEMBER/OCTOBER 2013 19 THE WIGWAM Litchfi eld Park, Arizona 2013 World Class Award Winners 331 Guestrooms • 43,000 ft² Meeting space Convention & Visitors Bureaus Greater Miami Convention & Visitors Bureau Miami, FL — Page 22 © 2013 Preferred Hotel Group Las Vegas Convention & Visitors Authority Las Vegas, NV Long Beach Convention & Visitors Bureau Long Beach, CA — Page 24 Nashville Convention & Visitors Corporation Nashville, TN New Orleans Convention & Visitors Bureau New Orleans, LA — Page 26 San Francisco Travel Association San Francisco, CA Visit Jacksonville Jacksonville, FL — Page 28 Visit Orlando Orlando, FL Greater Miami Hotels, Resorts & Conference Centers Convention & Visitors Bureau ARIA Resort & Casino Las Vegas, NV Borgata Hotel Casino & Spa Atlantic City, NJ Caesars Palace Las Vegas Las Vegas, NV Hammock Beach Resort Palm Coast, FL Loews Portofino Bay Hotel at Universal Orlando Orlando, FL Long Beach Area M Resort Spa Casino Las Vegas, NV Convention & Visitors Bureau MGM Grand Hotel & Casino Las Vegas, NV — Page 30 The Mirage Las Vegas, NV Planning your next corporate event, large or small meeting, or incentive trip is as easy as one, Moody Gardens Hotel, Spa & Convention Center Galveston, TX two, three. Explore the collection of over 700 individual meeting places. Search by essential Ocean Reef Club resources and specifi cations. Submit an RFP. For the perfect solution to every need – from Key Largo, FL breathtaking resorts, to smart city center hotels, unique boutique experiences, and everything The Peabody Orlando in between – visit PHGMeetings.com. To learn more, contact Julie Stovroff, Sr. Director, Orlando, FL New Orleans Ponte Vedra Inn & Club Convention & Visitors Bureau Group Sales – Insurance & Financial Services at [email protected]. Ponte Vedra Beach, FL Rosen Shingle Creek Orlando, FL Vdara Hotel & Spa Las Vegas, NV The Venetian Resort Hotel Casino WEQUASSETT RESORT & GOLF CLUB MAUNA KEA BEACH HOTEL EAU PALM BEACH RESORT & SPA Las Vegas, NV — Page 32 Cape Cod/Chatham, Massachusetts Kohala Coast, Hawaii Manalapan, Florida The Westin Diplomat Resort & Spa 120 Guestrooms • 6,120 ft² Meeting space 258 Guestrooms • 64,494 ft² Meeting space 309 Guestrooms • 33,500 ft² Meeting space Hollywood, FL Wynn Las Vegas Las Vegas, NV — Page 34 Visit Jacksonville

Wynn Las Vegas The Venetian Resort Hotel Casino MGM Grand Hotel & Casino

INSURANCE & FINANCIAL MEETINGS MANAGEMENT SEPTEMBER/OCTOBER 2013 21 Greater Miami Convention and Visitors Bureau he perfect meeting — one that is sf of exhibit space, 70 flexible meeting transformational, inspirational, il- rooms, and 100,000 sf of prefunction Tluminating, energizing, even ex- space. Next door is the iconic 2,700- citing — needs a special setting. A true seat Fillmore Miami Beach at the Jackie original that’s vibrant, innovative and Gleason Theater and nearby is the cutting-edge — ideally with a tropical Miami Beach Botanical Gardens with twist to keep things cool. It’s So Mi- added options for indoor and outdoor ami — a city with a distinctive, multi- event spaces. cultural vibe, blending urban chic with In the heart of downtown, adjacent old Florida beauty and laidback charm. to Brickell Avenue and the international WILLIAM D. TALBERT III Miami is the international city where financial district, the Miami Convention President and CEO you’ll hear languages and dialects from Center has a 444-seat auditorium, 117- around the world. Greater Miami con- seat lecture hall and 34 meeting rooms. tinually reinvents itself, from chichi The James L. Knight Center auditori- 701 Brickell Avenue South Beach and the Art Deco District um seats 5,000 and features advanced Miami, FL 33131 800-933-8488 ext. 3071 to the business-driven downtown to sound and lighting systems. www.MiamiMeetings.com the sophisticated suburbs of Coral Ga- There are countless venues avail- bles and Coconut Grove. able for groups to create one-of-a-kind Activities and recreation events including The New World Center, abound in this beautiful home to the New World Symphony paradise: Lounging at the and world-class performing arts on beach, watersports, deep- South Beach and in downtown Miami, sea fishing, swimming with the Adrienne Arsht Center for the dolphins, snorkeling, scuba Performing Arts — Florida’s largest per- diving, windsurfing, paddle- forming arts center. Attendees will enjoy boarding, parasailing and a special event or baseball game at the kayaking; playing tennis or exciting, new Marlins Park. Waterfront golf at a renowned resort; dining, shopping and cruising excur- indulging in pampering at a sions at the Bayside Marketplace, a five-star spa; skimming across memorable dining experience at glam- the Everglades on an airboat; orous South Beach and trendy Lincoln taking a Duck Tour in an am- Road are a must, too. phibious bus. Getting Here Citywide Facts and Features It’s So Miami Ninety-six percent of overnight visi- Guest Rooms: 50,000 Spectacular beaches, sparkling new tors in 2012 arrived by air through the performing arts centers, major sports newly renovated Miami International Meeting Space: Miami Beach venues, world-class boutiques, hotels, Airport. Still others docked and de- Convention Center: 502,000 sf of exhibit space; 70 flexible clubs and restaurants (5,000 of them!), parted through PortMiami, the Cruise meeting rooms comprised of two national parks and more beckon Capital of the World, which welcomed 127,000 sf and 100,000 sf of millions year-round. Miami’s hotels re- an unprecedented seven new cruise prefunction space. Ballrooms: main forever young thanks to billions of ships in the last quarter of 2012. But 75,500 sf covering four separate dollars in renovations. no matter how or when you arrive, a spaces. Located 15 minutes Major meeting facilities include world of wonders awaits to invigorate from Miami International Airport. the Art Deco-inspired Miami Beach your meetings and inspire your group. Convention Center that features 502,000 No wonder – It’s So Miami. I&FMM

22 SEPTEMBER/OCTOBER 2013 INSURANCE & FINANCIAL MEETINGS MANAGEMENT Long Beach The Urban Waterfront Playground Convention & Visitors Bureau ong Beach has fast become an Upgrades Galore innovative leader in creating “a As part of the $35 million reno- Experience Lnew essence of meeting style” as vation, upgrades at the Long Beach its $35 million convention center ren- Convention & Entertainment Center ovation creates an open, comfortable now offer new and versatile special environment where people can easily event venues such as Bogart & Co. connect and collaborate. plus attractive outdoor plazas and pa- Unconventional tios — highlighting the best in lounge A New Campus Environment and innovative event space. The newly Meet the City that doesn’t do Ordinary. Chic. Casual. Modern. Retro. Hot, sunny days. Bright, electric nights. This campus, which has been cre- revamped Pacific Gallery includes chic STEVE GOODLING It’s the unmistakable contrasts and sweet contradictions that make Long Beach a city apart from the rest. So President and CEO ated around downtown Long Beach to pod-style seating with customized encourage the development and shar- lighting. Now planners can match their when hosting your next event, go where a world of possibilities await just a few sandy steps from your beach 301 E. Ocean Boulevard, Suite 1900 ing of ideas, includes newly renovated event to their imagination. towel – because in Long Beach, whatever you do, you’re in for the unconventional. visitlongbeach.com Long Beach, CA 90802 hotels that are just steps from the con- The new Pacific Ballroom at the 562-495-8333 Fax: 562-436-8606 vention center and the surrounding Long Beach Arena will take its place as Contact: Iris Himert downtown waterfront entertainment one of the country’s premier ballroom Executive Vice President district — a vibrant area of shop- venues when it opens in October 2013, [email protected] ping venues, entertainment, nightlife and will revolutionize the platform de- www.VisitLongBeach.com and more than 100 quality restaurants sign for event spaces. The ballroom’s — many with spectacular 46,000 sf of customizable event space oceanfront views. features a floating tension grid and moveable, floor-to-ceiling curtain walls Meeting Facilities and to create the right environment for Area Venues groups. The adaptable, electronic walls The Long Beach Conven­ will accommodate groups of all types, tion & Entertainment Center ranging from an intimate gathering to a offers more than 400,000 sf lavish 5,500-person reception. Also, the of modern, versatile meet- Pacific Ballroom offers substantial cost ing and exhibit space with savings, thanks to its all-inclusive $1.6 new wiring for the latest million state-of-the-art lighting, sound technology as well as wire- and video system — all controlled with less capability the simple touch of an iPad. The campus boasts two re- Long Beach is the center of Southern cently renovated VIP lounges, California, with all of the attractions in a full-service concierge/restaurant res- Los Angeles and Orange County just Citywide Facts and Features ervation desk, hospitality catering and minutes from the downtown waterfront. Rooms: 4,688; Hotels: 24 an onsite audio-visual supplier with In addition, Long Beach has world-class Meeting Space: free Wi-Fi. attractions of its own: The Queen Mary Hotels: 219,000+ sf With 34 meeting rooms and a and the Aquarium of the Pacific, The Offsite: 500,000+ sf Grand Ballroom, three dynamic Ex­ Pike At Rainbow Harbor, Shoreline Convention Center FYI: Located hibition Halls, Long Beach Arena, Village, plus four distinctive museums in the downtown waterfront with Center Theater and the Terrace and two historic ranchos. Getting to harbor views, the Long Beach Theater, the Long Beach Convention Long Beach is a breeze with three ma- Convention & Entertainment Center provides guests a stylish & Entertainment Center is ideal for all jor airports within 30 minutes of the city, and welcoming social experience types of special events, conventions including the newly renovated Long offering flexible event choices. and trade shows. Beach Airport. I&FMM

24 SEPTEMBER/OCTOBER 2013 INSURANCE & FINANCIAL MEETINGS MANAGEMENT NEW ORLEANS New Orleans Convention & Visitors Bureau HASSOMENEWCOOKS ring your meeting or event to else does it occur more effortlessly or New Orleans and you’ll find more joyously. Jazz was born in New INTHEKITCHEN Bmore than one-of-a-kind hotels, Orleans while rhythm and blues, gospel, restaurants and conference facilities in Cajun and zydeco all express the rich America’s most unique city. A walkable melting pot that is the city’s heritage. place where centuries-old architecture is the backdrop for a culture so invigo- Convention & Sports Facilities rating, it’ll rouse your spirit. You’ll dis- The Great Hall of the New Orleans cover a commitment to the future that Ernest N. Morial Convention Center inspires everyone who visits or meets made its debut in January 2013, fea- CARA BANASCH in the most authentic city in America — turing a 60,300-sf divisible Great Hall, V.P. of Convention Sales and Strategy New Orleans. 25,400-sf multiuse prefunction space, with hotel-like appointments through- 2020 St. Charles Avenue Award-Winning Destination out. The impressive 1-million-sf center’s New Orleans, LA 70130 New Orleans welcomed 9.01 million features include a 4,660-sf junior ball- 800-672-6124 visitors in 2012, the highest numbers room, complete with a 3,420-sf rooftop [email protected] in the city’s history and an increase of terrace, 980-sf indoor balcony and a www.NewOrleansCVB.com 5.6 percent from 2010. In addition to 5,700-sf executive club lounge. hundreds of prominent con- In 2014, New Orleans will host the ventions, New Orleans hosts WWE Wrestlemania XXX, as well as the major events such as Mardi 63rd NBA All-Star Game at the New Gras and the French Quarter Orleans Arena, home to the NBA’s New Festival, known as the larg- Orleans Pelicans. est free music festival in the South. This year, the city also Unique Venues and More hosted Super Bowl XLVII. New Orleans’ venues are unpar- Getting to New Orleans alleled, providing top-tier service to is easy and convenient, too. meeting and event planners with the Louis Armstrong International lagniappe — a little something extra — Airport is located less than 30 that compels guests to return. Home to minutes outside of the New parade floats, Blaine Kern’s Mardi Gras Orleans Metropolitan Area. World offers a diverse selection of event Photo by Kathy Anderson Kathy Photo by spaces that have successfully accommo- The New Orleans Convention & Visitors Bureau is excited to welcome Cuisine and Music dated groups from 10 guests to 10,000. industry veterans Brad Weaber, CMP and Cara Banasch to the team! Citywide Facts and Features Time in New Orleans isn’t kept in The National World War II Museum of- With their combined expertise, vision, and passion, New Orleans is Guest Rooms: More than hours or days, but in meals. When din- fers a one-of-a-kind aesthetic for meet- turning up the heat as one of the world’s premier meetings destinations. 22,000 rooms within one mile ing in New Orleans, experience a culi- ings and events, and its Boeing Center Our experienced professionals will guide you every step of the way—from of the convention center. nary adventure that spans a wide array offers more than 26,000 sf of space. the moment you consider New Orleans as your destination until your last Meeting Space: Ernest N. of cuisines. Now with more than res- The 2012 AAA Southern Traveler’s delegate departs—ensuring that your meeting is exceptionally executed. Morial Convention Center: 1.1 taurants ever from Cajun and Creole to Best of the South list named New For more information on how Team New Orleans can make your great million sf; 60,300-sf Great Hall, soul and contemporary French, award- Orleans as the best large city of the meeting happen here, visit us at www.neworleansmeeting.com or call winning chefs create food for your taste South for the third consecutive year. 25,400-sf prefunction; 4,660-sf 877-393-5828 today. BRAD WEABER, CMP CARA BANASCH junior ballroom buds and nourishment for your soul. With the finest convention hotels and Mercedes-Benz Superdome: Executive Vice President Vice President of Music is where New Orleans’ first venues anywhere in the world, the ex- Convention Sales 269,000 sf settlers found common ground, and no perience of meeting in New Orleans has New Orleans Arena: 21,250 sf and Strategy other city loves music more. Nowhere never been better. I&FMM

26 SEPTEMBER/OCTOBER 2013 INSURANCE & FINANCIAL MEETINGS MANAGEMENT Visit Jacksonville isit Jacksonville, the Visitors and biking, paddle-boarding and golfing — Convention Bureau of the city Northeast Florida is home to more than Vof Jacksonville in sunny Florida, 70 golf courses open all year-long. markets the destination to visitors and History buffs can immerse them- groups all over the world. Jacksonville selves in 6,000 years of history by visiting and the Beaches boasts 21 miles of the Timucuan Ecological and Historic white, sandy beaches, riverfront ho- Preserve, home to important historic An amazing meeting you can tels, natural preserves, first-class meet- sites such as Fort Caroline, Kingsley ing venues and waterfront dining ex- Plantation and Fort George Island. periences. The Visit Jacksonville team And foodies can enjoy Jacksonville’s PAUL ASTLEFORD has more than 300 years of combined dining scene — an eclectic hybrid of President & CEO hospitality experience and is always inspired casual elegance and classic 208 N. Laura St., Suite 102 at the ready to plan affordable and Southern comfort, infused with the fla- Jacksonville, FL 32277 AFFORD memorable corporate group meetings vors of the coast and a dash of interna- Contact: Marcia Noon and events. tional flair. National Accounts Manager ABLE 800-733-2668 • Fax: 904-899-9593 Jacksonville — the largest city in to do anything. [email protected] the continental United States with Meeting Facilities www.VisitJacksonville.com/meetings more than 840 square miles — has the The Prime F. Osborn III Convention largest urban park system in Center is North Florida’s premier con- the nation with seven state vention center. Located in downtown parks, three national parks, a Jacksonville, the center offers first- natural and historic preserve, class service and 160,000 sf of flexible and dozens of city parks and meeting space and wireless capabili- gardens. Constantly recog- ties. Just minutes from the Jacksonville nized as one of the Top-25 International Airport and less than a Big Cities for Arts in the na- mile from more than 1,000 hotel rooms, tion for their first-class mu- the Prime F. Osborn Convention Center seums, Jacksonville is also is the prime setting for any event. home to more Fortune 500 Visit Jacksonville’s experienced sales companies than any other and services team works with more Florida city, providing great than 400 groups annually to plan, pro- business opportunities. mote and execute their meetings, con- ventions and events in this exciting and Unique Experiences affordable destination. Citywide Facts and Features For those looking for a unique meet- Jacksonville provides corporate Guest Rooms: 17,759 ing or incentive program, Jacksonville groups and associations the opportu- provides hundreds of distinctive expe- nity to meet by the water — either the Hotels/Resorts: 200 riences. With an average of 220 days St. Johns River or the Atlantic Ocean Meeting Space: 275,000 sf of sunny weather annually, attendees — in style at beautiful, luxurious, his- at convention center. can head to the beaches — an un- toric, state-of-the art venues. Visit Special Services & Amenities: crowded, white sandy coastline filled Jacksonville works with more than Historic architecture and state- with relaxing and exciting activities 500 local partners and service compa- of-the-art technology combine to such as surfing, fishing, kayaking as nies to accommodate every group’s From pre-planning to final send off, we’ll take care of every detail, customizing your own create North Florida’s premier well as local dining and shopping needs, wants and budgets. The Visit convention center — the unique experience in Jacksonville. From large riverfront convention hotels to beautiful oceanfront resorts, we have whatever you need! Plus, meeting in Jacksonville is a great value Prime Osborn, which offers hotspots. Discover Jacksonville’s natu- Jacksonville team is ready to host your in any economy. In the end, we’ll make our city feel like it’s yours! Let our team of experienced 275,000 sf of flexible space. ral beauty and the outdoors by hiking, next big event. I&FMM sales representatives and planners help you make your next meeting the most memorable ever. Go to visitjacksonville.com/meetings or call 800-340-4444 for more information.

28 SEPTEMBER/OCTOBER 2013 INSURANCE & FINANCIAL MEETINGS MANAGEMENT MGM Grand Hotel & Casino ne of the most iconic resorts Fi networks. Within a special, private on the Las Vegas Strip, MGM Wi-Fi network, a meeting organizer can Your meeting OGrand is home to A-list enter- design targeted information, provide tainment, award-winning restaurants reminders, update agendas, communi- by celebrity chefs, high-energy night- cate last-minute changes and more. This life, one-of-a-kind amenities and im- new system is poised to define the fu- IS ONLY peccable service. The resort also is a ture of wireless Internet experiences at recipient of 4 Keys by the Green Key resort destinations by addressing rapid- AS INSPIRATIONAL Eco-Rating Program — the foremost ly changing business demands through “green” ranking certification program in unique Wi-Fi services. BRIAN KEENAN AS WHERE North America evaluating sustainable Vice President of Sales hotel operations. The Grand Renovation Committed to maintaining the highest you have it. 3799 Las Vegas Boulevard South Ultimate Meetings, New Wi-Fi level of accommodations, MGM Grand’s Las Vegas, NV 89109 MGM Grand offers 602,000 sf newly redesigned guest rooms and suites 800-929-1112 Fax: 702-891-1003 of flexible meeting and convention feature vibrant décor, streamlined enter- [email protected] space including the 16,800-seat Grand tainment centers with media hubs and www.MGMGrand.com/meetings Garden Arena, which is often utilized environmentally responsible elements. for special group events. Designed for gathering and entertain- The stand-alone Marquee ing, a variety of one- and two-bedroom Ballroom provides 92,000 sf suites feature expansive outdoor ter- of pillarless, multipurpose races with sweeping views of the famed meeting space, accommo- Las Vegas Strip including the 1,500-sf dating up to 6,000 guests. Skyline Marquee Suite with an extended Other venues include three living area, billiard table, oversized bar ballrooms, 57 meeting rooms and grand foyer. and two boardrooms. In all, MGM Grand recently opened Hak­ MGM Grand’s conference kasan Restaurant and Nightclub, a five- space, integrating function- level culinary and nightlife mecca of- ality, elegance and state-of- fering a variety of environments that the-art technology, is able to provide numerous options for groups

Photo by Erik Kabik Photo by host intimate gatherings of of various sizes. Other new culinary 20 guests up to large trade offerings include Michael Mina’s PUB shows with 10,000 attendees. 1842, a gastro pub with a keg room, and Facts and Features MGM Grand’s combination of flex- Avenue 24 Bar & Grill, open 24/7. Guest Rooms/Suites: 5,044 ible meeting space, unique venues The new Jeff Mitchum Gallery, with including 751 suites. along with a team of 15 certified meet- an eclectic collection of the fine-art ing planners and the skilled convention photographer’s awe-inspiring landscape Meeting Space: 602,000 sf services and catering staff create unfor- images and never-before-seen sculp- Special Services & Amenities: gettable events. tures, creates a picturesque location for MGM Grand’s new STAY WELL Attendees can enjoy the company’s cocktail events. rooms and suites are the first new high-density Wi-Fi system, the And adding to MGM Grand’s stellar en- Redesigned Rooms and suites | oveR 602,000 squaRe feet of flexible meeting space | sustainable business pRactices of its kind and integrate the unpaRalleled seRvice fRom ouR ceRtified meeting pRofessionals | WoRld-class dining and enteRtainment best of medical science and highest performing, next generation tertainment lineup, Emmy Award-winning wireless LAN in the industry. Meeting comedian and actor Brad Garrett brings technology to promote health For more reasons to choose MGM Grand, call 1-800-929-1112 | [email protected] | mgmgrand.com/meetings and wellness while traveling. groups now have the support they need his comedy to Garrett’s Comedy Club, an and options to create customized Wi- intimate 250-seat venue. I&FMM

30 SEPTEMBER/OCTOBER 2013 INSURANCE & FINANCIAL MEETINGS MANAGEMENT

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Bleed: 8.375"x11.125" Insert Date: Sep/Oct Publication: Insurance & Financial Meetings Management Trim: 8.125"x10.875" Page Size: FP Headline: Your meeting is only as inspirational as where you have it. Live: 7.125"x9.875" Release: PDFx-4:2008 via [email protected] Color: 4c # Proofs: – Date: July 2, 2013 4:57 PM Other: Indicate publication and month in body of email. INTRODUCING PREMIO The Venetian Resort Hotel Casino he comfort and productivity of Puck’s Postrio, The Venetian’s sump- attendees is front and center at tuous Las Vegas fine-dining options TThe Venetian and The Palazzo, promise to satisfy every palate, with a Five Diamond resort respite in the new restaurants coming soon from heart of The Las Vegas Strip, where Mario Batali, The Cake Boss Buddy networking opportunities abound, and Valastro and Daniel Boulud. every guest room is a plush suite. Add the seemingly unlimited all-in-one- Superb Accommodations place resources of 7,100 guest suites The experience begins the moment and more than 2.25 million sf of con- attendees enter The Venetian and The CHANDRA ALLISON vention space, and you’ve got the ulti- Palazzo as the most exquisite resort Vice President of Sales mate convention destination. experience in Las Vegas unfolds. The Venetian, a must-see, gotta-share-a- 3355 Las Vegas Boulevard South Meeting Facilities picture-with-friends experience, over- Las Vegas, NV 89109 The Venetian convention space fea- flows with the artful, authentic charm 702-414-4202 Fax: 702-414-4806 tures one of the world’s largest pillar- and romance of old-world Venice. [email protected] less ballrooms at 85,000 sf, with an ad- Every painstaking detail has been re­ If you use travel as an award in your incentive programs, www.VenetianPalazzoMeetings.com ditional 298 meeting, conference and created, from the beautiful frescoes of let us introduce you to PREMIO. It has the fl exibility and versatility boardrooms. In addition, the the Colonnade to the serenading gon- adjacent Sands Expo features doliers winding their way down the to satisfy the desires of your participants and your budget concerns . . . state-of-the-art convention Grand Canal. At The Palazzo, visitors A special award at a great price! facilities, with 1.9 million sf are comforted by modern Italian de- of newly renovated meeting sign, in a world where impeccable ser- and show space. vice and unforgettable ambience are Together, the two hotels at every turn. In fact, the resort was create the largest green-cer- named in the Travel Channel list of tified hotel property in the “The Ultimate 10 Hotels in the World.” world. The hotels feature The breathtaking accommodations an unrivaled green meeting at The Venetian and The Palazzo of- and convention program fer a degree of luxury unavailable that offers a selection of en- anywhere else. Suites average 700 sf vironmentally responsible — roughly twice the size of the typical Whether you’re a veteran at program planning or just a novice, PREMIO Incentives will give services. Las Vegas hotel room — each designed to facilitate the business needs of meet- you the “hammer” to use wherever and whenever you need to add that special something. Facts and Features Dining and More ing attendees. You’ll be glad you did . . . and so will your participants. Guest Suites: 7,100 To facilitate networking, attendees Also new in 2013 is The Venetian can enjoy delectable dining created by and The Palazzo Premio Travel Re­ Meeting Space: 2.25 million sf a host of James Beard Award-winning wards program, a new incentive pro- LEARN HOW PREMIO CAN PLAY A ROLE IN THE SUCCESS OF YOUR INCENTIVES PROGRAM Special Services & Amenities: chefs in more than 30 onsite restaurants, gram that leverages the most popular Business Center, Venetian outlets and lounges; more than 130 destination in the world — Las Vegas. Call or click today to contact one of our PREMIO specialists who can provide more Showroom, Canyon Ranch boutiques; dazzling entertainment and The potential to experience Las Vegas information how PREMIO can make you and your participants WINNERS. SpaClub, nightly entertainment, the calming retreat of Canyon Ranch as a winner is the ultimate travel in- 30+ onsite restaurants, 1.866.769.2163 outlets and lounges. Located SpaClub — renowned as the ideal centive. The Venetian and The Palazzo minutes from McCarran place to relax, renew and re-energize. offer the finest in meeting space, ac- venetian.com/premio International Airport. From Emeril Lagasse’s Delmonico to commodations and amenities, all set in Thomas Keller’s Bouchon, to Wolfgang a luxurious resort. I&FMM

32 SEPTEMBER/OCTOBER 2013 INSURANCE & FINANCIAL MEETINGS MANAGEMENT INSURANCE & FINANCIAL MEETING MANAGEMENT MAGAZINE – MUCH MORE AD – 07/26/13 Bleed: 8.375" W x 11.125" H • Trim: 8.125" W x 10.875" H • Live: 7.25" W x 10" H

Wynn Las Vegas or corporate meeting planners North America, attendees may also en- who want to create an unforgetta- joy any of the 20 casual and fine dining F ble experience in the heart of one experiences where master chefs pre- the most exciting cities in the world, pare their signature cuisines for private the industry-leading meeting facilities dinners or luxurious receptions. Many of Wynn Las Vegas and Encore await. of the restaurants also offer indoor/out- There is an understanding at Wynn door experiences, serving up beautiful and Encore that their success lies in the lake, lagoon and waterfall views along complete satisfaction and success of ev- with their award-winning menus. ery group that meets here. With more DANIELLE BABILINO than 260,000 sf of meeting space and Senior Vice President Recreation and Relaxation of Hotel Sales a staff dedicated to providing individu- An abundance of recreational and re- alized service and support from initial laxation opportunities allow attendees 3131 Las Vegas Boulevard South Las Vegas, NV 89109 contact to final departure, planners will to discover experiences suited to their 888-320-7117 experience firsthand the renowned ser- individual interests. The award-winning Hotel Sales: 866-770-7106 vice that has earned Wynn and Encore spas at Wynn and Encore offer a full [email protected] more Forbes Five-Star Awards than any menu of rejuvenating services, saunas www.wynnmeetings.com other casino resort in the world. and plunge pools. The Wynn Golf Club www.wynnlasvegas.com is a magnificent par-70 course with 18 Meeting Spaces holes of challenging beauty directly Groups large and small are connected to the resort. The shopping brought together in beautiful, Esplanades of Wynn and Encore show- well-appointed spaces, cus- case the most sought-after designers, tomized and complemented brands and specialty boutiques. Or for with unexpected touches of an exciting evening immersed in fan- elegance such as terraces tasy, danger and reverie, Le Rêve – The and balconies that allow for a Dream, set in Wynn’s intimate Aqua breath of fresh air and floor- Theater and voted “Best Show in Las to-ceiling windows that afford Vegas,” combines artistic athleticism and gorgeous views of sparkling aerial acrobatics to create a truly breath- pools, gardens and the Wynn taking experience. Golf Club. Planners looking for a Luxurious Guest Rooms dramatic difference can also At the end of the day, the 4,750 guest book the resorts’ internation- rooms and suites at Wynn and Encore Facts and Features ally renowned nightlife venues — XS, offer the perfect retreat with luxurious Guest Rooms/Suites: Surrender, Tryst and Encore Beach Club décor and amenities designed for ulti- Wynn – 2,716; Encore – 2,034 — for private events. mate comfort and convenience. Every MUCH MORE THAN BUSINESS AS USUAL. Meeting Space: 260,000 sf guest room comes complete with beau- Special Services & Amenities: Culinary Expertise tiful views via floor-to-ceiling windows, Wynn Las Vegas and Encore The catering department at Wynn touch-screen privacy and lighting con- offer 20 fine and casual and Encore creates unequaled culi- trols and an oversized marble bath. restaurants, two award-winning nary events with gourmet catering by Wynn Las Vegas and Encore: for spas, world-class nightlife and the only golf course Executive Chef James Benson. With meetings that produce results and directly connected to a resort more Forbes Four-Star Award-winning result in an experience greater than on The Las Vegas Strip. restaurants than any other resort in ever expected. I&FMM 866.770.7106 I wynnmeetings.com

34 SEPTEMBER/OCTOBER 2013 INSURANCE & FINANCIAL MEETINGS MANAGEMENT is affordable for our association and Walker plans between 70 and 90 professional caddies who can inform bank members, accessible by car, and golf events annually, many of them players about hole characteristics and offers a variety of activities that are for insurance and financial services distances, find golf balls, rake sand attractive to attendees,” says Deaver. groups. One property that works well bunkers, replace divots, clean clubs, And golf is particularly important for group programs, says Walker, is repair golf marks and clean balls, and to the group, and one of the major Pelican Hill in Newport Beach, CA. help players with club selection and factors bringing the annual meeting With two Tom Fazio-designed cham- reading greens. back to the Sandestin year after year. pionship courses, Walker calls Pelican Forecaddies “help the advanced The annual golf tournament is the Hill “one of the premier golf resorts player who is looking to improve “centerpiece” of the annual conven- in the U.S.” their scores,” says Walker, “and the Golf Programs tion, says Deaver. “The sponsored What makes Pelican Hill particu- beginning golfer who just wants to event is a major focal point for the larly appealing to golf groups, says be more comfortable on the course.” many attendees who are avid golfers, Walker is that it “excels” at customer They also help speed up the pace of and the variety of courses and the service. “It’s a golf resort that is able play, which is a frequent concern for support from the professionals and to provide tournament-style golf any group golf event staffs at these facilities makes for an courses matched with a great guest excellent golfing experience.” experience,” he says. “And the fact Select the Right Format Sandestin offers planners access to they can pull that off is really key.” The larger the group, the more four different championship and resort The par-71, 7,000-yard Ocean there’s a chance of running into a courses. The Robert Trent Jones, Jr.- North Course has beautiful ocean pace of play issue, and planners per- designed Raven Golf Club has hosted views from every tee and was opened sist in the belief that a scramble is PGA Champions Tour events, while the in 1993, while the par-70, 6,580-yard the best group format. “I would say Rees Jones-designed Burnt Pine Golf Ocean South Course, which opened about 75 percent of larger groups use Club is highlighted by a back nine that in 1991, has several holes that run a scramble,” Walker says. “But the plays along the Choctawhatchee Bay. along the ocean’s edge. Each course smaller, more golf-focused groups Planners looking to offer their groups has five sets of tees so that a plan- tend to use best ball (where each links-style play have the option of The ner, with help from Pelican Hill’s golf player on a team plays his or her The Broadmoor, located in Colorado Springs, CO, Links Golf Club, while those looking operations staff — can determine an ball throughout the round, with the features three championship golf courses. to add some elevation changes to their appropriate level of difficulty so that best ball on each hole serving as the Photo by Kevin Syms Kevin Photo by group’s golf experience can book the every participant, no matter what his team’s score).” Baytowne Golf Club. or her skill level, has an enjoyable day The traditional scramble involves “Compared to a lot of other venues, on the golf course. players from a foursome teeing off and The Planner’s Perfect Game Plan Sandestin enjoys an advantage in that Walker points out that Pelican Hill using the best shot from the foursome By Michael Bassett it offers multiple championship cours- also has a forecaddie program, with from the tee to the green. A potential eeting planners are always course and the group’s resort. “But to sippi Bankers Association, has brought es on property,” says Deaver. “And the looking to plan the perfect my chagrin — and that of my CEO,” the association’s annual meeting to availability of top caliber golf facili- Mprogram. Yet, chances are, Lane recalls, “the bus driver departed the Sandestin Golf and Beach Resort ties is an important attraction for the something will always go wrong for home after his first run, leaving the for 10 consecutive years beginning in golfers — both bankers and vendors Several years ago, Chuck Lane, CEO and all but about a dozen golfers 2004 and has plans to return in 2014 — who attend the convention.” In fact, now strategic consultant for incen- at the course.” and 2015. Deaver says, many of his attendees tive travel at Humana, was planning a All of which illustrates, Lane says, Each year the convention runs make every effort to use one of the golf program in which he specifically “that as a planner you have to cov- from a Wednesday through a Saturday, Sandestin courses between conven- requested the golf course to provide er every detail, because if you take consists of two mornings of educa- tion events, in addition to participating two beverage carts for his group. things for granted, you’ll get killed.” tional sessions, a business session in the annual golf tournament. The carts were dutifully provid- Of course, planning a successful on the final day, a number of nightly Dan Walker, principal and founder ed, but there was just one problem golf program requires more than mak- social events, and, of course, a golf of Signature Golf Events in San Diego, — they came without any beverages. ing sure beverage carts are adequate- tournament. The meeting draws an CA, says that one of the things that While he had asked for the beverage ly stocked. It also helps if a planner average of 600 attendees every year sets a golf program apart is the ability carts, Lane was informed, he had said chooses quality venues and has done and also includes a trade show with of the planner and property to bring nothing about beer or soda. everything to ensure that his or her at- 60 exhibit booths. an event “to the next level” in order to Another time Lane organized a tendees come off the golf course with The reason for the group’s continu- create a memorable event. tournament for a group in Aruba and smiles on their faces. ing affinity for the property, Deaver arranged for a local DMC to provide says, has everything to do with qual- Incentive winners from Baird, headquartered in Milwaukee, WI, a motor coach that would run on a Quality Is No. 1 ity. “It provides an exclusive, upscale tee it up at a program arranged continuous loop between the golf Mac Deaver, president of Missis­ venue in a great Gulf Coast setting that by Signature Golf Events. Photo courtesy of Signature Golf Events

36 SEPTEMBER/OCTOBER 2013 INSURANCE & FINANCIAL MEETINGS MANAGEMENT INSURANCE & FINANCIAL MEETINGS MANAGEMENT SEPTEMBER/OCTOBER 2013 37 something to talk about and really the TPC courses an average of once builds camaraderie,” he says. a month and says that despite the fact that each venue is a demand- Make It a Memorable ing test of skill for professionals, they Experience are still playable for typical corpo- For groups looking to put on a rate groups that include golfers with quality program, one of the most pres- a wide range of ability. tigious monikers in the world of golf Each course provides a “great ex- is TPC — or the Tournament Players perience for the scratch golfer, but Club network of golf courses. won’t frustrate the average golfer,” These are golf courses that were Walker says, adding that the key is specifically designed to serve as host not changing the course to fit differ- venues for PGA Tour events and have ent levels of play, but making the right got “great brand recognition,” Walker decisions on how groups play each Photos courtesy of Signature Golf Events Photos courtesy of Signature says. “So when you take a group to a course, such as whether they use the Golf programs accompanied new prod- TPC course, you know you are going right tees and the right formats. uct launches for First American Funds in to be providing them with high-qual- Playability is something TPC cours- Milwaukee, Portland and Seattle this year. Photo courtesy of Signature Golf Events Photo courtesy of Signature ity, high-expectation, tournament- es have tried to address over the years Dan Walker arranged the annual MRF Drive for Breakthroughs, a sponsorship golf style golf.” by, for example, eliminating men’s tively creates courses that are extreme- tournament that raises funds for MS research, which is supported by financial firms in the greater Chicago area. TPCs arouse those kinds of expec- and women’s tees and replacing them ly playable for children and adults just tations because the numerous PGA with multiple tees to ensure that play- getting into the game. problem with a scramble, though, is succeeding hole with the eliminated Tour events they host get plenty of TV ers have the option to hit from plac- All of which can help get all of their that it can slow play down and get a teams serving as a gallery to cheer on coverage, enhancing their appeal for es commensurate with their abilities, attendees — experienced and inexpe- gone a long way towards creating a little stale as well. A modified scram- the remaining teams. The last team groups looking to play on the same which leads to a more pleasurable rienced golfers alike — comfortable successful golf program. ble could keep things interesting. standing wins. championship golf courses that pro- group golf experience. Some TPCs and at ease on the golf course. And They just have to remember to or- One variation Lane has used is According to Lane, this format en- fessionals such as Tiger Woods and even have “family tees,” which effec- once they’ve achieved that, they’ve der the drinks. I&FMM called a “shamble,” where groups use courages teamwork and camaraderie, Phil Mickelson play. the scramble format off the tee, then but, since it’s possible that a team There are a total of 34 TPC cours- have each player use their own ball. could get eliminated on the first hole es, 18 of which are resort or daily-fee The advantage of this format is that it of play, it should only be part of an properties, and 16 of which are pri- WHERE LUXURY gives some help to players who need event that includes several days of golf. vate clubs. Those 18 resort/daily-fee INSPIRES CREATIVITY help getting off the tee. One thing that can give a golf pro- properties are open for group busi- Retune your game on our Jack Nicklaus Signature golf course with all new green surfaces and renovated bunkers. One variation of a scramble that is ness and include some of the most Recharge at the Red Door Spa or the swim-up bar. Savor the culinary delights at AZuL from new Executive Chef used at Pelican Hill involves changing “I would say popular destinations in golf. The 16 Michel. Experience our $35 million resort-wide rejuvenation. Each of our 487 rooms along with the 60,000 square the tee from which a foursome hits about 75 percent private TPCs are available feet of conference space have been completely and beautifully upgraded with the newest signature touches from depending on the score on the previ- of larger groups on a more restrictive ba- Westin for a new level of luxury in Tucson. ous hole. So, for example, if a group sis. This year, TPC courses Learn more at westinlapalomaresort.com or call 1.800.677.6338. scores a bogey or worse on a hole use a scramble. will host 23 Champions they’ll have to hit off a forward tee But the smaller, Tour, PGA Tour or Web. on the next hole. But, if they score more golf- com Tour events. a birdie they have to move back. The most popular TPC It’s suggested as a way to speed up focused courses in terms of group play and liven things up a bit. And if groups tend to play are TPC Sawgrass, TPC groups continue to have pace of play use best ball.” Las Vegas, TPC Scottsdale, problems, Walker says, a planner can Dan Walker TPC New Orleans, TPC San always implement a maximum score Principal and Founder Antonio and the Old White TPC policy on a hole. Signature Golf Events, San Diego, CA Greenbrier. They’re all resort/daily- Groups that are really looking to fee courses, so groups are a core busi- do something different can always use gram a little bit of a “wow” factor, says ness at those courses. something like a horse race format. In Walker, is the incorporation of elec- The courses Walker most frequent- this format, teams of golfers alternat- tronic scoring. He’ll give each team ly books include TPC Harding Park ing shots tee-off in a predetermined their own iPhone with a scoring app in San Francisco, TPC Las Vegas, TPC order on the first tee, with the team that allows tournament foursomes to Scottsdale, TPC Sawgrass and PGA with the highest score on the hole be- track in real time how they’re doing. West in Palm Springs. ing eliminated. This continues on each “It’s something that gives everyone Walker brings groups to one of

38 SEPTEMBER/OCTOBER 2013 INSURANCE & FINANCIAL MEETINGS MANAGEMENT INSURANCE & FINANCIAL MEETINGS MANAGEMENT SEPTEMBER/OCTOBER 2013 39 eye on Las Vegas’ hotels than the — then again September “We have been convention center, and fortunately through mid-November. If delighted to see there is also plenty of development in planners are looking for many of our that area, from large to small proper- a deal on space and rates, ties. For example, the 1,600-room SLS working outside of those longtime clients Hotel & Casino opens next year with windows will play to their who had taken a 30,000 sf of meeting space, and the advantage.” ‘break’ from Las 188-room Gansevoort Las Vegas de- Mary Jo Blythe Valen­ buts early next year after a $185 mil- tine, CMP, president of La Vegas return to lion renovation of Bill’s Gamblin’ Hall. Grange Highlands, IL-based our calendars.” An Incentive Meanwhile, Ravella at Lake Las Vegas Masterplan, confirms the upward trend Stephanie Arone, DMCP has been reflagged as the Hilton Lake in corporate group visitation. Interest President and General Manager Travel Winner Las Vegas Resort & Spa, housing 354 in Las Vegas “is definitely going back Activity Planners Inc. guest rooms and 35,000 sf of meet- to where it was pre-2008. We don’t Las Vegas, NV Every Time Dmitry/www.Shutterstock.com Kushch ing space. hear clients saying, ‘Oh, we can’t go to Vegas’ (due to perception). That’s ance company whose agents are based By Patrick Simms Insurance and Financial kind of over, which I think is great be- in North America and Canada. The 35 Groups Make a Comeback cause Las Vegas has those large, five- qualifiers, along with spouses, stayed Growing along with the city’s ho- star properties, of which there aren’t at the 2,024-room New York-New York tel portfolio is the number of incom- many across the country.” Hotel & Casino. “The program is usu- ing corporate groups this year and ally held right around the Super Bowl. next, reports Stephanie Arone, DMCP, Motivational Destination Every time I send the RFP, I cross president and general manager of It is “destination resorts” like Bella­ my fingers and pray!” quips Salvans- Las Vegas-based Activity Planners Inc. gio, Wynn Las Vegas and The Venetian Buchborn. “However, MGM Resorts is “A good part of our business is and that make the city not just viable for able to offer us two or three hotels has been the insurance and financial annual meetings drawing hundreds within our budget. We have used New services market for many years now, (if not thousands) of reps, but also York-New York several years in a row and we have been delighted to see for incentive programs. “Las Vegas is and find the hotel is a great host for New York-New York Hotel & Casino has a variety of unique, Big Apple-themed venues for meetings and events. many of our longtime clients who had taken a ‘break’ from as Vegas’ economy, like that of Vegas Convention and Visitors Author- ing a new, modernized facade, an ad- Las Vegas return to our calen- the rest of the nation, proved ity (LVCVA). And last year’s total gam- ditional eight acres of parking, more dars,” Arone notes. Lstronger in 2012 than a few ing revenue, $15.3 billion, was $500 than 1 million sf of new red carpet, But the resurgence doesn’t ex- years prior, but a “full recovery” is million below the 2007 figure. energy-efficient lighting fixtures and actly make it easier for planners still elusive. While a record 39.7 mil- Visitor spending, then, is still re- the new American Express Open to find their ideal dates, rates lion visitors came to the city last year, served, but the city is investing un- Business Lounge. The project was just and space. “Now that the over- that bright statistic is tempered by a reservedly in its tourism product, as one facet of the plan for a $2.5 billion all economy is on the rebound more sobering one: An average of well as its meetings infrastructure. Global Business District surrounding and planning is on the up, some $1,021 was spent per visit last year, Recently, the LVCVA completed $20 the convention center. groups — especially those that compared to $1,318 per visit in pre- million worth of improvements to the Insurance and financial meeting are disproportionately high on Activity Planners Inc. Photo courtesy of Activity Planners put together this mock casino event at Aria Resort & Casino for a large recession 2007, according to the Las Las Vegas Convention Center, includ- planners are more likely to have their meeting space needs compared financial client as a fundraising benefit for a local charity. to room block — may have some challenges in securing space too far a great convention destination, but this client. It offers excellent value in in advance of their scheduled dates,” most people overlook it for incen- rates, even during high convention she explains. “Consequently, groups tives, and they shouldn’t,” asserts season, leaving us with enough room that are minimal on their space needs Carla Salvans-Buchborn, CMP, presi- in the budget to add on show tickets are welcomed with a little more con- dent of Richmond, TX-based Meeting and additional networking events. It’s sistency, and many incentives are of- Innovations. “With amazing restau- definitely a win-win for everyone.” fered for short-term booking (under rants, incredible shows, numerous The property offers 21,000 sf of six months) to fill in around larger direct domestic/international flights meeting space, but also several atypi- more space-heavy programs. daily and some of the best hotels in cal places for groups to gather, notes “Seasonality is always an issue in the world, it is a great place to host an Salvans-Buchborn. “The hotel has al- Las Vegas,” Arone continues. “Our incentive for every budget.” ways been able to offer us options Rendering courtesy of SLS Hotel & Casino Vegas Rendering Las courtesy of Gansevoort The 1,600-room SLS Hotel & Casino opens on the Las Vegas Strip Gansevoort Las Vegas debuts early next year after a $185 peak windows for groups (when rates In February, Meeting Innovations other than a ho-hum, four-walled next year with 30,000 sf of meeting space. million renovation of Bill’s Gamblin’ Hall. are higher) is January through May staged an incentive trip for an insur- function room. One of our meetings

40 SEPTEMBER/OCTOBER 2013 INSURANCE & FINANCIAL MEETINGS MANAGEMENT INSURANCE & FINANCIAL MEETINGS MANAGEMENT SEPTEMBER/OCTOBER 2013 41 $1.5 billion to develop an Other MGM Resorts properties are 87-acre, Asian-themed ca- also featuring new restaurants. The sino hotel complex under 230-seat Tom Colicchio’s Heritage its Resorts World brand. The Steak opened at the 3,044-room new property is expected to Mirage Hotel & Casino (more than open in 2016. 170,000 sf of meeting space) in August, The area between New and Morimoto Las Vegas will debut York-New York and the at the hotel next spring. The 4,004- Monte Carlo Resort and room Aria Resort & Casino (300,000 sf Casino will be revitalized of meeting space) introduced FIVE50 next summer in prepara- Pizza Bar, by James Beard award-win- tion for a new $350 million, 20,000-seat indoor arena “With amazing being developed by MGM Photo courtesy of MGM Resorts International restaurants, incredible MGM Grand’s five-level Hakkasan Restaurant and Resorts International and shows, numerous Nightclub opened this past spring. AEG, projected for comple- tion in spring 2016. The direct domestic/ is actually held in one of their restau- front facades of both hotels will be international flights rants, which is closed during the day. transformed into an outdoor plaza daily and some of the The hotel team is amazing in setting with dining and shopping establish- up AV and catering in their unique ments, including a two-story Hershey’s best hotels in the world, venues, and our attendees revel in Chocolate World. it is a great place the fact they don’t feel closed-in to a Another major MGM Resorts proj- to host an incentive banquet room. ect was completed last fall at the “This particular client gives a lot of company’s Las Vegas flagship prop- for every budget.” free time to their attendees,” Salvans- erty, the MGM Grand Hotel & Casino. Carla Salvans-Buchborn, CMP THE NEW GOLD STANDARD IN VEGAS MEETINGS. Buchborn continues. “However, they As part of a $160 million remodeling, President always plan a welcome reception at the 3,570 guest rooms and 642 suites Meeting Innovations the hotel and offer the group show in the Grand Tower were redesigned Richmond, TX tickets. We’ve hosted many events at and equipped with environmentally the Cirque du Soleil shows — ‘The responsible features including LED ning chef Shawn McClain, in July and Beatles Love’ and ‘O’ being some of lighting, solar shades and biodegrad- remodeled its Aria Buffet last fall. our favorites. But no matter what off- able bath amenities. Wynn Las Vegas has more Forbes site venue we take our attendees to, And this spring, Hakkasan Las Four Star restaurants than any other they always end up at New York-New Vegas Restaurant and Nightclub de- casino hotel in North America. One York’s Center Bar or the Bar at Times buted at MGM Grand. Hakkasan offers of the newest is Wing Lei, voted Best Square — the dueling pianos are their a variety of environments, including Chinese Restaurant by Las Vegas absolute favorite.” the restaurant, private dining room, Life. The only Asian restaurant in Ling Ling level, main nightclub, pavil- North America to earn a Michelin star, New Projects Galore ion and mezzanine. Wing Lei’s offerings include a mix of Malaysia-based Genting Cantonese, Shanghai and Book a meeting at ARIA Resort & Casino and experience innovation upon arrival. As a resort with Group announced the ac- Szechwan dishes. LEED® Gold certification, ARIA allows your group to enjoy clean air and beautiful natural lighting quisition of the partially Mandalay Bay is perhaps throughout three levels of flexible convention space. In addition, an enticing array of acclaimed dining, completed Echelon project the MGM Resorts property shopping and entertainment options is trumped only by an unrivaled commitment to individually from Boyd Gaming. The with the greatest variety of tailored service and the utmost personal attention. Ensure your meeting is an absolute success once highly touted project, new venues, including the on the former site of the 1,675-sf Seascape Ballroom at this modern, luxurious and unexpected resort. Stardust Hotel, fell apart within Shark Reef Aquarium. during the recession after Floor-to-ceiling windows construction had begun. frame a living seascape as Genting, which operates ca- the backdrop for up to 100 Contact us at 866.718.2489 or sinos in Singapore and New attendees in a reception and [email protected]. AriaLasVegas.com York, bought the project for up to 80 seated. Mandalay ARIA Sky Suites Photo courtesy of Mandalay Bay Resort and Casino Bay Photo courtesy of Mandalay less than $500 million and Mandalay Bay Resort and Casino’s Shark Reef Aquarium fea- Bay itself is the backdrop will invest an additional for groups gathering at the tures new event space with a living marine-life backdrop BELLAGIO® ARIA™ VDARA™ MGM GRAND® MANDALAY BAY® THE MIRAGE® MONTE CARLO™ NEW YORK-NEW YORK® LUXOR® EXCALIBUR® CIRCUS CIRCUS® LAS VEGAS BEAU RIVAGE® BILOXI, MISSISSIPPI GOLD STRIKE® TUNICA, MISSISSIPPI MGM GRAND® DETROIT, MICHIGAN MGM MACAU™, CHINA MGM GRAND® SANYA, CHINA

42 SEPTEMBER/OCTOBER 2013 INSURANCE & FINANCIAL MEETINGS MANAGEMENT new Daylight Beach Club, offering prefunction space, three breakout 50,000 sf of flexible outdoor space. rooms, an executive boardroom The Difference is in The Details. And the hotels within Mandalay Bay and a rooftop pool area for special also have news to report. Early this events. Coming soon is Silk Road, year, Four Seasons Hotel Las Vegas, a new 6,400-sf, intimate meeting/ located on floors 35–39 of Mandalay event space that accommodates Bay, completed a renovation of its up to 200 attendees. The space in- 424 guest rooms and suites. In ad- cludes a 3,700-sf Junior Ballroom dition, the 1,100-suite THEhotel will and 900-sf breakout room, and fea- become Delano Las Vegas, a South tures views of Aria Resort & Casino

Beach-style resort scheduled to Photo courtesy of Caesars Entertainment and its Big Edge sculpture. open next spring. Celebrity chef Nobu Matsuhisa captains the res- Planners looking for unique taurant at the new Nobu Hotel at Caesars. Speaking of hotels within hotels, amenities will find plenty of them the 3,960-room Caesars Palace intro- Resort Hotel Casino, house a total at South Point Hotel Casino & Spa, duced the 181-room Nobu Hotel and of 2.25 million sf of function space, located just off The Strip. There’s a Restaurant in February, featuring an including the 85,000-sf Venetian 16-screen cineplex, a 64-lane bowling 11,200-sf restaurant by celebrity chef Ballroom. There’s always something center, an equestrian center, world- Choosing what’s right for your business and your meeting guests is Nobu Matsuhisa. Caesars also recently new at The Venetian, and the most class spa and a 400-seat showroom, more than the square feet of the convention center or the view opened a new lineup of 15 remod- recent buzz surrounds B&B Burger & which presents entertainment at night from the rooms. The M Resort service team is there from start to eled stores at Appian Way Shops. fi nish and creatively delivers the maximum experience–even with Meanwhile, the 2,814-room Bally’s A rendering of a new your “revised” budget. Las Vegas renovated and renamed its bowling tournament 756-room South Tower as the all-new facility at South Point Hotel Casino & Spa Jubilee Tower this summer. Caesars The M Difference scheduled to open in 2015. offers 300,000 sf of meeting space and • Forbes Four Star Resort – Every year since opening Bally’s offers 175,000 sf. • No Resort Fees The Tropicana Las Vegas currently • Built with environmental sustainability in mind offers more than 60,000 sf of meet- ing space, but plans were announced • More than 92,000 sf of open, dynamic and this summer to expand the facilities fl exible spaces including a 25,000 sf pavilion to more than 100,000 sf. The 1,502- • A built in business to business atmosphere room hotel will begin its expansion • Exceptionally appointed guest rooms by constructing five, 650-sf breakout • A portfolio of dining options

rooms on the second floor of the Hotel Casino & Spa Rendering courtesy of South Point • Forbes Four Star Spa Club Tower. As part of the transfor- Beer, a 120-seat casual eatery by Mario but can be used for meetings during mation, the resort will expand the Batali and Joe Bastanich. It is comple- the day. A new $30 million bowling • One point of contact for combined Catering and Convention Services Tropicana Pavilion, which is a wing mented by a 2,000-sf outdoor, 100-seat tournament facility with more than of the hotel’s conference center, to patio facing Las Vegas Boulevard. 60 lanes is expected to be completed • Non-exclusive In house Audio Visual offerings more than 55,000 sf. Hyde Bellagio, the new lounge and by fall 2015. As a result, South Point, • Shuttle transportation The 4,027-suite Venetian Resort event space overlooking the Fountains the United States Bowling Congress • On the famous Las Vegas Strip, just 10 minutes from Hotel Casino, together with the Sands of Bellagio, transforms into one of the (USBC), Las Vegas Events, and the McCarran International Airport Expo and the 3,066-suite Palazzo city’s hottest spots after dark featuring LVCVA announced a 12-year deal to established and up-and-coming host several annual USBC events, both Speak with an M Resort Sales Professional disc jockeys. citywide and inside. to customize your M Resort meeting. Specializing in smaller groups Other relatively new event ven- that desire to “Do Vegas Differ­ ues include those at the 390-room M 1-866-551-1540 ently” is Vdara Hotel & Spa at Resort Spa Casino, which received the CityCenter next to Aria Resort & 2013 AAA Four Diamond award as Casino. It’s an all-suite, non-gam- well as the Forbes Four Star rating for ing, non-smoking, eco-friendly not only the hotel but its 23,000-sf Spa property catering to groups of Mio. Included in the hotel’s 92,000 sf from 10 to 300 attendees. The of meeting and conference space is 1,495-suite hotel’s 10,000 sf of the freestanding, 23,000-sf M Pavilion,

Photo courtesy of Vdara Hotel & Spa Vdara Photo courtesy of conference space includes a which can handle large-scale galas Rendering of Vdara’s new Silk Road event space. 3,900-sf ballroom, 3,500 sf of for up to 2,300 attendees. Planners

44 SEPTEMBER/OCTOBER 2013 INSURANCE & FINANCIAL MEETINGS MANAGEMENT www.theMresort.com 13-0183P Corporate & Incentive Travel_Layout 1 4/23/13 1:14 PM Page 1

can hold even larger out- mous comedy club, Emmy door events with up to Award-winning comedian 4,000 attendees at the and actor Brad Garrett 100,000-sf Villaggio Del brings his comedy to Sole pool and entertain- MGM Grand’s entertain- ment space. Lux on the ment lineup. Brad Garrett’s 16th floor features 7,200 sf Comedy Club, a 250-seat Let’s Get to the Point! of unique, flexible space venue, provides Garrett, as for private dinners and well as legendary comedi- A N D D O W N T O B U S I N E S S events with expansive ans and the next genera- views of The Strip. The tion of comics, a place to hotel’s elevated location call “home” in Las Vegas. also allows attendees One of the city’s Your Convention, Trade Show, to enjoy optimal views Photo courtesy of M Resort Spa Casino most anticipated new The lobby at the M Resort Spa Casino. Conference, Seminar, Board of the Las Vegas skyline shows, Cirque du Soleil’s from guest rooms and the conference open Dinner in the Sky Las Vegas. The “Michael Jackson­ ONE,” premier­ed at Meeting and Events Belong at center as well as restaurants. upscale dining attraction serves meals Mandalay Bay on June 29. According the South Point. 180 feet in the air, with 360-degree to a state­ment,“ONE” is a “state-of-the- Sky-High Experiences views of The Strip and surrounding art visual and audio experience creat- N Meeting/Function Space to Accommodate from There are many more ways to en- mountains. The venue on the ground ing a theatrical evocation of Michael’s sure attendees experience memorable will feature a 6,500-sf main events cen- creative genius.” 25 to 4,000 People views of The Strip. Those visiting ter and a 10,000-sf private event space. Also by Cirque du Soleil, the awe- the city this December and thereafter Groups can enjoy yet another sky- inspiring “Zarkana” is now at Aria. N 500 Exhibit Spaces in our 80,000 sq. ft. Pavilion will be able to board the 550-foot-tall high view via helicopter by work- An acrobatic, musical spectacle with High Roller observation wheel at the ing with a company such as Papillon a diverse cast of more than 75 inter- N 4,400 Seat Arena Linq, a 300,000-sf, $550 million dining, Grand Canyon Helicopters or Maverick national artists, Zarkana creates a fan- shopping and entertainment venue Helicopters, as Blythe suggests. “That’s tasy world in which a circus comes N 2,163 Well Appointed Guest Rooms and Suites a great event for an incentive program. back to life. “We don’t hear clients saying, We do a little champagne reception In January, DJ Pauly D launched N11 Restaurants–From Steak House, Sushi, and then take them up for 30 min- his latest residency at Haze Nightclub Italian, Mexican, Buffet, Oyster Bar and More ‘Oh, we can’t go to Vegas’ utes. It’s an exhilarating kick-off for at Aria. The reality star, best known (due to perception). That’s the evening.” for appearing on MTV’s “Jersey Shore,” N kind of over, which brings his Turnt Up party to the cut- 4 Cocktail Lounges and 3 Bars I think is great Entertainment ting-edge nightlife venue, providing The Las Vegas entertain- guests with a fist-pumping good time. N 64 Lane Bowling Center because Las Vegas ment scene is fueled by su- has those large, perstar headliners such as Beyond the Neon N Movie Theater with 16 Screens five-star properties, Celine Dion, Shania Twain “For the adventurous spirit, there and Elton John, world-re- is so much that Las Vegas offers as N Costa del Sur Spa & Salon/Fitness Center of which there nowned theatrical presenta- activities ‘beyond the neon,’ ” Arone aren’t many across tions such as exotic Cirque confirms. “The Southwest desert lo- N Lagoon-Style Pool the country.” du Soleil shows and the cation and favorable weather offer interactive masterpieces a number of exciting activities for Mary Jo Blythe Valentine, CMP from Blue Man Group, not to men- incentive groups. Those who have President tion award-winning Broadway shows a ‘need for speed’ can satisfy that Contact the Sales Department Masterplan La Grange Highlands, IL such as “Jersey Boys,” now at Paris at the Las Vegas Motor Speedway, 702-797-8053 Las Vegas. There’s something for every where they can have a hands-on www.southpointmeetings.com by Caesars Entertainment. The High group size, budget and taste. experience behind the wheel of a [email protected] Roller will have cabins large enough Country superstar Shania Twain is Ferrari F430 Race Car, or a good old to accommodate groups of 40 attend- the latest attraction at The Colosseum American stockcar. ees. Also at Linq will be a branch of at Caesars Palace. Like Celine Dion Should they prefer to take to the Cleveland’s Rock & Roll Hall of Fame and Elton John who have multi-year skies, they can learn to be a Sky and Museum. arrangements, Twain started a two- Combat Ace, or sit behind the controls Another breathtaking new venue year stint last December. of an authentic flight-training simula- For All Your Business Needs, Get to the not for the acrophobic is the soon-to- With the opening of his epony- tor (at Sky Combat Ace in Henderson).” Las Vegas

46 SEPTEMBER/OCTOBER 2013 INSURANCE & FINANCIAL MEETINGS MANAGEMENT Digital displays of the Reno-Tahoe area now grace the main entrance of Grand Sierra Resort, thanks to an ongoing $25 million renovation. The project covers the hotel’s 2,000 guest rooms, meeting space and lobby, and includes the addition of Wet, a new ultra-lounge; Cantina, a small- plates Mexican restaurant; and an in- door pool and racquetball court, still to come this year. At 200,000 sf, the Grand Sierra’s meeting space rivals that of Las Vegas’ mega-resorts. Zark, the ringmaster in “Zarkana” by Cirque du Meanwhile, the 422-room Hyatt Soleil, presides over a Regency Lake Tahoe Resort, Spa and circus coming back to life Casino has completed a $20 million at Aria Resort & Casino. renovation of its guest rooms, Sierra Photo courtesy of Aria Resort & Casino Photo courtesy of Café and the Spa Terrace Conference She cites many other intriguing offsite Vegas. It has a distinct appeal largely Center. A $500,000 upgrade of Hyatt’s activities for thrill-seeking corporate based in its high-desert-valley sur- meeting space, which includes attendees in the city, including tra- roundings at the foot of the Sierra 50,000 sf of indoor-outdoor space peze school at Trapeze Las Vegas, Nevada. Groups can now get a sense overlooking Lake Tahoe, was com- AntiGravity Yoga and UFC training at of the natural beauty of the area im- pleted at the end of 2011. meet and UFC Gym. mediately upon arrival at Reno-Tahoe That was a very significant year for International Airport, which recently the AAA Four Diamond, 1,623-room Giving Back completed a 17-month, $26 million Peppermill Resort Spa Casino, which Also “beyond the neon” are oppor- then completed a two-year project to tunities to give back to the local com- harness the power of a geothermal retreat. munity during attendees’ free time. well more than a mile beneath the And there’s no reason that gaming and resort. Geothermal energy now heats giving can’t be combined, as Activity all 2.1 million sf of the Peppermill as Planners Inc. has demonstrated. “One well as all of the property’s water, in- large financial group client of ours in- cluding the 43,000-sf Spa Toscana and corporated a CSR function into their two outdoor swimming pools and welcome reception, where we created spas. The resort’s 106,000 sf of meet- a mock casino with a ‘win as much ing space includes the 62,000-sf, clear- as you can’ concept,” Arone explains. span Tuscany Ballroom. An exceptional destination for meetings and events, Vdara is a non-gaming, smoke-free, eco-friendly, all-suite hotel. “That’s not new to Las Vegas, but the Physically active attendees have Ideally situated between ARIA Resort & Casino™ and Bellagio® on the Las Vegas Strip, it’s the perfect host for up twist was that the top performers some of the nation’s finest ski resorts to 300 guests with 10,000 square feet of flexible meeting space. Offering a spacious rooftop pool for private events, throughout the evening were ranked at their disposal in Reno’s environs, on-site audiovisual experts and full-service catering, Vdara will leave you experiencing success like never before. on a live leaderboard, and the top and several are busy with upgrades. three were awarded with donations Northstar California has completed made to the selected charity in their $30 million in capital improvements, name. The local charity was standing including a new 1,440-foot detachable by at the event to offer additional ‘fun- quad chairlift and a new 700-seat on- ny money’ buy-ins to those who made mountain restaurant atop the resort’s cash donations during the course of Resort Sierra Photo courtesy of the Grand Tahoe Zephyr Express Lift, featuring The Reno-Tahoe area offers outdoor the night, and the combination result- adventures from ATV-ing to snowskiing. expansive views of the Pacific Crest. ed in a high-energy, highly competi- And as part of more than $6 million tive event for over 1,800 people — all construction program that has incor- in capital improvements, Kirkwood for a very worthy cause.” porated a Lake Tahoe theme through- Mountain Resort has installed two out the first floor of the terminal build- new activity hubs in the heart of the Reno-Tahoe ing, with tiles evoking images of the resort’s Mountain Village: the High The city of Reno is not merely a Truckee River and rock installations Alpine Adventure Center and the more cost-effective alternative to Las on the columns. ZipTahoe Canopy Tour. I&FMM

48 SEPTEMBER/OCTOBER 2013 INSURANCE & FINANCIAL MEETINGS MANAGEMENT tBC_insfinancialmeetings_insurance & finance meetings 3/21/13 2:19 pm page 1

Corporate Ladder When Casual eleganCe is imperative... hold your next meeting at...

Creating unique and memorable experiences...one meeting at a time

WALKER JENSEN PRAMSHAFER BUDD ADAMS

Stephanie Walker was promoted and marketing for the Westward Look The Fairmont Scottsdale Princess, to director of sales for The Lodge at Wyndham Grand Resort & Spa in Scottsdale, AZ, has appointed Torrey Pines, La Jolla, CA. She was as- Tucson, AZ. Chris Budd as director of sales. Most sociate director of sales. recently he was senior national sales The Westin Lake Las Vegas Resort manager at Wynn Resorts in Las Vegas. Jerry Jensen was named director & Spa, Henderson, NV, has named of sales and marketing for Scottsdale Michael Pramshafer as resort vice Mark Adams was appointed director Resort & Conference Center, Scottsdale, president of sales and marketing. He of sales at Terranea Resort, Rancho AZ. A veteran of more than 30 years most recently served as executive di- Palos Verdes, CA. He was director of in hospitality sales and marketing, he rector of sales at Stratosphere Hotel & group sales at the Anaheim Marriott, previously served as director of sales Tower in Las Vegas. Anaheim, CA. I&FMM

Reader Services / Ad Index PAGE ADVERTISER PHONE NO. WEB SITE CONTACT E-MAIL 43 ARIA Resort & Casino 866-718-2489 www.arialasvegas.com Tony Yousfi [email protected] COV III The Brazilian Court Hotel 561-655-7740 www.thebraziliancourt.com Ian Black [email protected] 5 Greater Boston Convention & Visitors Bureau 617-867-8256 www.bostonusa.com Beth Stehley [email protected] 23 Greater Miami Convention & Visitors Bureau 800-933-8448 www.miamimeetings.com Ileana Castillo [email protected] 17 Keystone Resort Conference Center 888-901-8548 www.keystoneconferences.com Group Sales [email protected] 25 Long Beach Convention & Visitors Bureau 562-495-8333 www.visitlongbeach.com Iris Himert [email protected] 45 M Resort Spa Casino 866-551-1540 www.themresort.com Gabe Kuti [email protected] COV IV Mexico Tourism Board 202-265-9020 www.visitmexico.com/meetings Cecilia Cruz [email protected] 31 MGM Grand Las Vegas 800-929-1112 www.mgmgrand.com/meetings Brian Keenan [email protected] the eleganCe of a landmark hot el g disCreet serviCe and exceptional Comfort 27 New Orleans Convention & Visitors Bureau 800-672-6124 www.neworleanscvb.com Cara Banasch [email protected] g 20 Preferred Hotel Group 951-277-2228 www.phgmeetings.com Jean Schulte [email protected] enjoy the finest of everything cuisine from CafÉ Boulud Sandals Luxury Meetings & Incentives g COV II 800-239-2484 www.sandals.com James M. Bullock [email protected] Collection styling by frÉdÉriC fekkai salon & spa Worth avenue shopping and art 47 South Point Hotel, Casino & Spa 702-797-8050 www.southpointmeetings.com Maureen Robinson [email protected] 49 Vdara Hotel & Spa 702-590-7171 www.vdara.com Tony Yousfi [email protected] World's 500 Best hotels - travel + leisure magazine 2013, 2012, 2010 g CondÉ nast gold list - 2013, 2011, 2010, 2008 33 The Venetian Resort Hotel Casino 702-414-4202 www.venetianpalazzomeetings.com Chandra Allison [email protected] 9 Visit Baltimore 914-337-3886 www.visitbaltimore.org/meetings Elizabeth Yienger [email protected] 29 Visit Jacksonville 800-733-2668 www.visitjacksonville.com/meetings Marcia Noon [email protected] 301 AUSTRALIAN AVENUE, PALM BEACH, FLORIDA 33480 39 The Westin La Paloma Resort & Spa 800-677-6338 www.westinlapalomaresort.com Group Sales [email protected] 561.655.7740 | 800.552.0335 | WWW.THEBRAZILIANCOURT.COM 35 Wynn Las Vegas 866-770-7106 www.wynnmeetings.com Hotel Sales [email protected] www.themeetingmagazines.com

50 SEPTEMBER/OCTOBER 2013 INSURANCE & FINANCIAL MEETINGS MANAGEMENT