Report to the Community 2019
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2019 REPORT TO THE COMMUNITY We’re giving back. We are financial solutioneers, focused on the needs of Overview our members and our community. 2019 was another year of change for Noventis. All year of giving. (and for most of 2018), we had been in preparation for the banking system conversion we went through in September. Sponsorship: There were some bumps in the road, and our team worked $116,313 together to smooth them out. Since the conversion, our team has adapted to the new banking system, as have our members. In the near future, Service this new system will allow Noventis to grow and upgrade fee rebates: our services, especially in the field of innovation and $215,517 technology. Community Connections We also opened our twelfth location in 2019 - our Solutions program: Centre in Lundar. This efficient new location features an $79,204 ATM and iTM, and is focused on serving the community for years to come. 2019 saw us contributing to our community through a variety of projects and sponsorships, and also giving back to our members via surplus share redemptions and service fee rebates. In fact, more than $1,025,516 were returned to our members and our communities via these programs during 2019! Surplus shares redeemed: We want to see our community thrive and prosper, and $614,482 to join in the celebrations when they do. We will be here for our members again this year; supporting them, giving back to them and finding solutions with them. Striving, as always, to be North of Ordinary. Get to know your The Contact Centre team also serves our members via our interactive Teller Machines (iTMs). They Noventis Contact Centre. are trained just like our in-branch Member Services Representatives, and can give you all sorts of information about the products and services we Noventis is incredibly proud to feature have to offer. a full-time local Contact Centre, staffed with live representatives. So, the next time you run into an issue and need a helping hand, give our Contact Centre The Contact Centre staff work out of our Gimli branch, team a call! They are here to help, and they are and are available from 7am until 7pm, Monday committed to service which is North of Ordinary. through Saturday. So, when you call Noventis, you are speaking to someone from your credit union community - maybe even a neighbour. These folks are a big part of Noventis’ commitment to provide our members with friendly and knowledgeable personal service. They work as one big team to ensure that our members get all of the answers they need; if one team member can’t answer a question, they will find someone who can. Contact Centre: 1-844-826-6500 Noventis gives back. Fisher Branch Recreation Centre Here at Noventis, we know how important the local rec centre is to each of our communities. It is the place we gather to be entertained, to socialize, to exercise, to celebrate and to catch up with our friends and neighbours. So, when we were approached by the Fisher Branch Rec Centre’s board with a request for funding, we were proud to be able to help. The work to be done was extensive; they needed a couple upgrades made to their ice plants, some major sewer system repair and one part of the building needed to be torn down. Adrienne Halkowich (Branch Experience Manager), Peter Yuzwa,KarenAbas, Wendy Yuzwa (Relationship Manager I - small business/personal) The Noventis vision of building strong community inspires us to help get these projects completed. And, now that the work has been finished, the folks in and around Fisher Branch will be able to stay connected to their friends and neighbours for years to come. Do you really know our iTMs? Here at Noventis, we like to Selkirk, Starbuck. And, they are think of ourselves as innovation open from 7am - 7pm Monday leaders. After all, we are the first through Saturday. - and only - financial institution in Manitoba to feature interactive When you use one of our iTMs, Teller Machines (iTMs). you don’t need a debit card. Just touch the button on the At the iTM, members can make screen which says ‘speak with a deposits and withdrawals, bill representative’ and you will be payments (utilities, credit cards, connected to one of our Video CRA, etc.), transfer funds to yourself Services Representatives (VSRs) or other members and even get via a video call. quotes on travel insurance! So, come out and give one We have iTMs at nine of our of our iTMs a whirl today... Use our iTMs and speak with locations, including: Ashern, we assure you they are simple a live teller via a video call. Fisher Branch, Gimli, Headingley, to use, and our VSRs will guide Lundar, Moosehorn, Riverton, you through the process! Noventis Lakeshore gives back. Hospital Guild We really have some amazing groups of people in our communities. Dwight Sander, AVP, Business Solutions, The Lakeshore Hospital Guild (LHG) is one of these members of the Lakeshore HospitalGuild groups. They have been around for more than 40 years, and they are constantly striving to make their community stronger – starting with their hospital. Now, the project is complete. The hospital and To commemorate their 40 years in existence, the guild ambulance service have their new equipment, and members decided to undertake a major fundraising the community in and around Ashern is all the better project in order to purchase a portable ultrasound for it. machine for their ER, as well as two powerlift stretchers for the Ashern Ambulance facility. We thank all of the North of Ordinary volunteers on the LHG for their time and commitment, and we The group applied for funding via our Community hope they continue their great work for another 40 Connections program, and we were excited to get years and beyond! on board with their mission! Message from the Board On behalf of the Board of Directors, I am pleased to present the also allowed us to open a new Solutions Centre in the community 2019 Annual Report to our membership and communities. We of Lundar in 2019 in support of the community after the only bank have had another successful year at Noventis as a result of the in the community closed its operations. collective efforts of our Board, our Management, our staff and you, our members. Noventis works hard to give back to our members and communities. The Board has a long term strategy of redeeming At Noventis, we are guided by the principles of the international surplus shares in form of cash back to members. In 2019, our cooperative movement and the ethical values of honesty, cash payout on shares was $614,482. The Board has also openness, social responsibility and caring for others. As approved a monthly rebate of service charges through our Directors, we are elected to govern the Noventis Credit Union Noventis Rewards program that returns over $200,000 per year to ensure its strength and prosperity in order to achieve our to members. Our Community Connections program, donations vision of Building Strong Community. Our success is measured and sponsorships reflect our level of commitment to grassroots over time by how well we support our members as financial initiatives in building strong communities. We commit 5% of pre- solutioneers to enable them to reach their goals. tax income to philanthropy and are proud to have supported local groups with over $190,000 in 2019. We honour the history of our communities and continue to evolve our services to meet the needs of our members. While we are Our Board engages in strategic governance practices to ensure proud that we are the only financial institution in eight of the that we are providing appropriate oversight and leadership communities that we serve, we are challenged with maintaining to our credit union. Our Directors engage in ongoing training our profitability in today’s financial services environment. Lower and professional learning with the goal to have all of our margins and other competing online financial services require the Directors achieve the ACCUD (Accredited Certified Credit Board to continually strategize regarding differentiated service Union Director) designation. models based on member needs and our continued presence in the communities we serve. On behalf of the Board, we thank the management and staff for their dedication to our members and communities and we thank We continue to invest in new technologies to better meet our you, our members, for your continued support of your credit union. member needs. Our new banking system introduced in 2019 allows us to be more effective in offering enhanced online financial services for members. The evolution of our ITM technology Paul Cuthbert has enabled us to provide valuable service to our lower traffic Board Chair branches as well as extend our service hours. This technology has 2019 YOUR YOUR BOARD Paul Cuthbert Sandra Falk Lee Gregory Marlene Michno Donna Roed Jamison Masse Nolan Sigvaldason Bragi Simundsson Peggy Vigfusson Message from the CEO It has been a privilege to serve the members as CEO for Noventis Credit Union over the past seven years. 2019 has been another year of change and growth as we strive to improve our services to meet the changing needs of our members. At Noventis we take pride in building relationships with our members to meet their goals. This is accomplished only through the dedication and hard work of every member on our team. I am proud of the accomplishments of the Noventis team in the past year. Kevin McKnight Operational accomplishments in 2019 included a 7% level of asset growth, increasing our liquidity position, expanding our interactive teller machine (iTM) network and completing a banking system conversion project.