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The Best Help Desk Software of 2020 Desk Software 11/12/2020 Best Help Desk Software of 2020 - Digital.com Web Hosting Website Builders Ecommerce More Blog THE BESTAbout HELP DESK SOFTWARE OF 2020 Best Help Desk Software Companies Our help desk software reviews are the result of over 40 hours of research on 70+ help desk Our Methodology Best Help Desk software companies from across the web. These reviews and our help desk software guide help Software Reviews small businesses and startups find the best help desk software for their business. What Is Help Desk Software? Benefits Of Help Disclosure: Your support helps keep the site running! We earn a referral fee for some of the Desk Software services we recommend on this page. Learn more Features To Look For The Cost Of Help Desk Software Last Updated October 27, 2020 THE BEST HELP DESK SOFTWARE COMPANIES OF 2020 Abhisi Agiloft Service Desk Boomtown BOSS Solutions Cayzu Freshdesk HappyFox HelpDesk iSupport Software Jira Service Desk LiveAgent ManageEngine ServiceDesk ProProfs Help Desk SolarWinds Service Desk TeamSupport TOPdesk Trakdesk Vision Helpdesk Zendesk Zoho Desk HOW WE CHOSE THE BEST HELP DESK SOFTWARE https://digital.com/help-desk-software/ 1/38 11/12/2020 Best Help Desk Software of 2020 - Digital.com Your company’s unique needs will ultimately determine which help desk software is right Web Hosting Website Builders Ecommerce More Blog for you. However, in creating our list of the best help desk software, we looked at the criteria that is typically most important to companies. About AUTOMATION & COLLABORATION TOOLS, PLUS REPORTING Best Help Desk Software Companies Providing tools that allow for the automation of processes and responses is one of the Our Methodology Best Help Desk most valuable functions of help desk software. We looked for products that offer robust Software Reviews features, including ticket routing, workflow automation, shared inboxes, critical event What Is Help Desk flagging, and more. Reporting functions are also key, to help you track and improve Software? Benefits Of Help performance. Desk Software Features To Look For SUPPORTS INTEGRATIONS, INCLUDING SOCIAL The Cost Of Help MEDIA Desk Software You likely already have systems and tools in place on your website, and want help desk software that can integrate into this existing infrastructure. That’s where application programming interfaces (APIs) come in. APIs will enable greater flexibility with system bug fixes, analytics, customer relationship management (CRM), social media, and more. SELF-SERVICE OPTIONS Another essential help desk software feature is self-service options that empower your customers to help themselves without needing to contact customer service. These features include knowledge bases and help centers, where customers can find static information and answers to frequently asked questions. We prioritized help desk software that offers self-service options. DEMO OR FREE TRIAL Help desk software is a significant financial investment, so it’s important to know that you are getting the product you need for the money you’ll spend. A good company understands that. Being able to test-drive software is key in establishing whether a company delivers on its promises. That’s why we prioritized help desk software companies that offer free trials or demonstrations prior to purchase. Giving customers a trial run is typically a sign that a company stands behind its products. THE 20 BEST HELP DESK SOFTWARE OF 2020 DEMO/FREE COMPANY PRICE MORE TRIAL $0-$49 per Abhisi Free Trial Visit Abhisi month $0-$75 per Agiloft Service Desk Demo, Free Trial Visit Agiloft Service Desk month https://digital.com/help-desk-software/ 2/38 11/12/2020 Best Help Desk Software of 2020 - Digital.com Web Hosting WebsiteDEMO/FREE Builders Ecommerce More Blog COMPANY PRICE MORE TRIAL About Boomtown Custom quote Demo Visit Boomtown $19-$69 per Best Help Desk BOSS Solutions Demo, Free Trial Visit BOSS Solutions Software Companies month Our Methodology Best Help Desk $4-$39 per Software Reviews Cayzu Demo, Free Trial Visit Cayzu What Is Help Desk month Software? Benefits Of Help $0-$109 per Desk Software Freshdesk Free Trial Visit FreshDesk Features To Look month For The Cost Of Help $29-$89 per Desk Software HappyFox Demo, Free Trial Visit Happyfox month $4-$19 per HelpDesk Free Trial Visit HelpDesk month iSupport Software N/A Demo Visit iSupport Software $0-$40 per Jira Service Desk Free Trial Visit Jira Service Desk month $0-$39 per LiveAgent Demo, Free Trial Visit LiveAgent month ManageEngine $0-$50 per Visit ManageEngine Demo, Free Trial ServiceDesk month ServiceDesk $0-$15 per ProProfs Help Desk Demo, Free Trial Visit ProProfs Help Desk month SolarWinds Service $15-69 per Visit SolarWinds Service Free Trial Desk month Desk $50-$65 per TeamSupport Demo, Free Trial Visit TeamSupport month TOPdesk Custom quote Demo Visit TOPdesk $9.99-44.99 per Trakdesk Free Trial Visit Trakdesk month $12-$48 per Vision Helpdesk Demo, Free Trial Visit Vision Helpdesk month $5-$199 per Zendesk Demo, Free Trial Visit Zendesk month $0-$35 per Zoho Desk Demo, Free Trial Visit Zoho Desk month ABHISI https://digital.com/help-desk-software/ 3/38 11/12/2020 Best Help Desk Software of 2020 - Digital.com Web Hosting Website Builders Ecommerce More Blog About Best Help Desk Abhisi’s All-in-One Help Desk software provides an affordable choice for integrated, Software Companies multi-channel sales and tech support services. Its features include: Our Methodology Best Help Desk Software Reviews Multi-channel customer communication via e-mail, phone, SMS, and social media What Is Help Desk Smart workflow automation for team assignments and message tagging Software? Flexible predefined reply system that speeds up response time Benefits Of Help Desk Software Features To Look Abhisi makes use of Microsoft’s Azure infrastructure to provide consistent speed, For security and reliability. It generates real-time reporting data that tracks multiple variables, The Cost Of Help among them average response time and replies per customer. Desk Software Abhisi provides a free service with enough features to support a small, single-person tech support and sales office. Higher tiers are available on a 15-day free trial basis, after which they range from $9 to $49 per user per month. DEMO/FREE PRICE FEATURES TRIAL >Workflow automation $0-$49 per >Supports integrations, including social media Free Trial month >Offers self-service option >More features at Abhisi Pros & Cons of Abhisi Help Desk Software Abhisi’s pricing is highly competitive, and it offers a genuinely free (albeit extremely bare- bones) option as well. Its tools for team collaboration are limited — essentially confined https://digital.com/help-desk-software/ 4/38 11/12/2020 Best Help Desk Software of 2020 - Digital.com to sharing notes — and it’s not entirely clear how much ground the real-time reporting Web Hosting Website Builders Ecommerce More Blog truly covers. About PROS CONS >Multi-channel customer communication Best Help Desk >Limited capacity for team collaboration support Software Companies >It's unclear how complete the real-time Our Methodology >Smart workflow automation & predefined Best Help Desk reporting feature is Software Reviews "quick reply" responses What Is Help Desk >Free option is very much no-frills >Free option available Software? Benefits Of Help Desk Software What Customers Are Saying Features To Look Customers appreciate the time-saving offered by Abhisi’s reply system, saying, “The For The Cost Of Help feature I like the most is the Quick reply feature, where my team can make use of the Desk Software most common replies.” They also appreciate Abhisi’s affordable delivery of tools that can cost far more with other companies, saying, “Why do intercom and other livechat softwares charge that amount of money when you can get the same technologies with Abhisi, but at a far more affordable price?” AGILOFT SERVICE DESK Agiloft’s Flexible Service Desk Suite aims to create a single, integrated system of IT service. Its features include: Customizable Agile IT Ticketing system and workflow management that incorporates decision trees and provides escalation rules that keep management informed Multi-channel customer service, intelligent case management, and automated case monitoring An ITIL Service Desk option that allows full browser-based customization that doesn’t require (much) coding knowledge Agiloft’s focus is on making its solutions easy to customize, manage and adapt to a company’s brand. Its “no code” ITIL Service Desk is a key selling point. The software also provides detailed, predefined reports in a variety of formats. https://digital.com/help-desk-software/ 5/38 11/12/2020 Best Help Desk Software of 2020 - Digital.com Web Hosting Website Builders Ecommerce More Blog About Best Help Desk Software Companies Our Methodology Best Help Desk Software Reviews What Is Help Desk Software? Benefits Of Help Desk Software Features To Look For The Cost Of Help Desk Software Agiloft Service Desk provides a free edition with limited features for evaluation purposes. Its three tiers of further service levels range from $45 up to $75 per month per user (upper tier being the Enterprise version), along with floating licenses that don’t need a specific name to be assigned to a user. DEMO/FREE PRICE FEATURES TRIAL >Workflow and process automation >Ticketing routing and escalation rules $0-$75 per Demo, Free Trial >Supports integrations, including social media month >Offers self-service option >More features at Agiloft Service Desk Pros & Cons of Agiloft’s Service Desk Help Desk Software Agiloft offers impressive features including sophisticated workflow management and predefined reports, and ease of customization facilitates integration into corporate structures while staying compliant with ITIL best practices, all without coding knowledge beyond a little basic HTML. Its full features, however, are only available to Enterprise-tier users, and customization comes with the trade-off that it requires extensive set up to use.
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