2020 Report to the Community

Making more possible. Table of Committed to the Diverse Contents Communities We Serve

The Froedtert & the Medical College 3 During a period of time that can best be described as tumultuous, Froedtert of Wisconsin Health Network Health not only managed through a pandemic, but also redoubled our efforts fghting the pandemic within a pandemic: systemic racism. Exceptional Care 6 Given recent events, including the tragic murder of George Floyd, we looked at Consumer-Guided Experience 8 ourselves and we looked at our mission. This included adding a few words — “people of diverse communities” — which speak volumes about our commitment: Market Leadership 10 Froedtert & the Medical College of Wisconsin advance the health of the people of the diverse communities we serve through exceptional care Partnering for 14 enhanced by innovation and discovery. Healthy Communities We have always served diverse communities, but this change allows us to be more Extraordinary People 18 transparent and intentional in our strategy. As Froedtert Health responds to the COVID-19 pandemic, we remain dedicated to Froedtert Hospital 22 our longstanding priorities: Froedtert Menomonee 24 • Improving access to care Falls Hospital • Addressing the many factors that determine an individual’s health outside of health care Froedtert West Bend Hospital 26 • Fighting systemic racism Community Physicians 28 Dedicated to Fair Health Care Health equity — making health care fair for everyone — is at the heart of our Thank You to Our Partners 30 mission and simply the right thing to do. COVID-19 hit disadvantaged communities hard. We worked with our community partners to: • Provide what is needed the most, such as COVID-19 testing • Work with nonprofts and community health centers to offer cancer screenings, behavioral health services, dental care and more — because other important health care can’t be put on hold • Deliver services and education in neighborhoods needing it the most through our Community Care-A-Van Acting to End Racism In response to the rising focus on social justice and anti-racism, Froedtert Health launched the Eradicating Racism and Enhancing Health Equity Plan this fall. We are taking action to treat racism as a health crisis and are working to stop racism in health care. Investing in Our People and Community As an employer, we: • Foster a culture of belonging through employee-led diversity groups Froedtert Health is an integrated • Hold ourselves accountable for recruiting, retaining, developing and health care system that provides promoting staff to increase diversity at all levels of our organization health-related services, including • Develop our future workforce by collaborating with high schools and hospitals and health centers, home colleges to support education, job training and employment, and care, laboratory, health insurance, targeting individuals in disadvantaged neighborhoods employer health services and Our lives have all changed because of the coronavirus, but one thing has not, workplace clinics, and digital doing everything humanly possible for our patients. We’re looking forward to health solutions. Froedtert Health contributing to real change within the diverse communities we serve. Thank you combines with the Medical College for joining us on this important journey. of Wisconsin to form eastern Thank you, Wisconsin’s only academic medical center and the associated regional health network, supporting a shared Catherine Jacobson Jackie Fredrick mission of patient care, innovation, President and CEO, Chair, Froedtert Health medical research and education. Froedtert Health Board of Directors; Retired President and The content in this report refects events CEO, Versiti and BloodCenter and data from July 1, 2019, to June 30, of Wisconsin 2020. Most photos included in the report were taken prior to COVID-19. Jackie

2 FROEDTERT & THE MEDICAL COLLEGE OF WISCONSIN Froedtert & the Medical College of Wisconsin Health Network

Vision Froedtert & the Medical College of Wisconsin will be the trusted leader by transforming health care and connecting communities to the best of academic medicine. 2020 Contributions to the Community Mission Froedtert & the Medical College Category Amount Percent of Wisconsin advance the health ■ Government-Sponsored Health Care $145,536,029 54.8 of the people of the diverse ■ Health Professions Education $92,366,831 34.7 communities we serve through ■ Financial Assistance $10,827,322 4.1 exceptional care enhanced by innovation and discovery. ■ Community Health Improvement Services $10,274,693 3.9 ■ Financial and In-Kind Contributions $2,838,345 1.1 ■ Community-Building Activities $1,185,641 0.4 Values ■ Research $1,039,267 0.4 Value People ■ Community Beneft Operations $990,390 0.4 We treat others with respect, ■ Subsidized Health Services $629,555 0.2 knowing that their feelings, thoughts and experiences are as TOTAL $265,688,073 100 important as our own. Work Together Financial data, while unique to the Froedtert & MCW health network, is based on reporting methodology similar to We collaborate across that used by Catholic Health Association of the United States for Planning and Reporting Community Beneft. All patient care fgures refect the actual cost of care. the enterprise to put forward our best. Act Now We take action to solve problems and move forward quickly. By the Numbers Own It As of June 30, 2020 We take full accountability for our decisions, actions Froedtert & MCW Health Network and results. Beds 961 Intensive Care Units: Number of Units Break Through Patient Admissions 46,206 8 Number of Beds 134 We change the future of Patient Days of Care 244,474 Births 4,517 care with creativity Outpatient Visits 990,219 Physicians 1,726 and innovation. Physician Clinic Visits 796,138 Nurses 3,951 Deliver Excellence Emergency Visits 117,338 Staff 13,818 We set the standard that Average Daily Census 675 Volunteers 543 others aspire to by always asking “What more can we do?”

Not refected in the above totals are the statistics for Froedtert Kenosha Hospital, Froedtert Pleasant Prairie Hospital and Froedtert South health centers.

2020 REPORT TO THE COMMUNITY | MAKING MORE HUMANLY POSSIBLE 3 About the Medical College of Wisconsin Froedtert Hospital’s medical staff is composed entirely of MCW physicians Froedtert & the dedicated to patient care, research and teaching. MCW physicians also Medical College practice throughout the Froedtert & MCW health network. Our physicians are consistently honored for recognition by Best Doctors in America® and of Wisconsin other prestigious national and local publications. Patients beneft from a variety of medical and surgical specialties, ranging from internal medicine Health Network to neurosurgery. More than 30 different medical specialties work together in multidisciplinary teams — treating everything from the routine to the The Froedtert & MCW health most diffcult cases. network is a partnership between Froedtert Health and the Medical College of Wisconsin supporting a shared mission of patient care, innovation, medical research and education. Our health network operates eastern Wisconsin’s only academic medical center and adult Level I Trauma Center at Froedtert Hospital, Milwaukee, Froedtert Hospital an internationally recognized Froedtert Hospital is the primary adult teaching affliate for MCW and is a training and research center nationally recognized hospital. It serves as a referral center for advanced medical practice care in 37 specialties and is a major training facility engaged in thousands of clinical with more than 1,400 medical, nursing and health technical students trials and studies. The Froedtert in training. In partnership with MCW, it is also a respected research & MCW health network includes facility with more than 2,800 research studies, including clinical trials, fve hospitals, a Community conducted every year. Hospital with two locations, nearly 2,000 physicians and more than 40 health centers and clinics, plus offers multiple avenues for accessing care and expertise virtually. We draw patients from throughout the Midwest and the nation.

Froedtert Menomonee Falls Hospital and Froedtert West Bend Hospital Bringing the benefts of the academic health network to their respective communities and beyond, Froedtert Menomonee Falls Hospital (formerly Community Memorial Hospital) and Froedtert West Bend Hospital (formerly St. Joseph’s Hospital) are full-service hospitals that offer a wide range of specialties, including cancer care, emergency care, orthopaedics, women’s health and surgical services.

4 FROEDTERT & THE MEDICAL COLLEGE OF WISCONSIN Froedtert Kenosha Hospital and Health Care Centers Froedtert Pleasant Prairie Hospital and FastCare Froedtert Kenosha Hospital (formerly Kenosha Medical Center), Froedtert Access to primary, urgent and Pleasant Prairie Hospital (formerly St. Catherine’s Medical Center) and specialty care when and where the Froedtert South Medical Group clinic locations provide exceptional patients need it is important. That and compassionate health care services for people residing in Kenosha, is made possible through a network of health centers and multiple care Pleasant Prairie, western Kenosha County and Northern Illinois. Formerly options, many providing same-day comprising United Hospital System, the clinics and two full-service and after-hours appointments. The hospitals offer a range of specialized expertise, including cancer, heart network health centers are located in and vascular and orthopaedic care. Milwaukee, Waukesha, Washington, Ozaukee and Kenosha counties, with urgent care offered in fve facilities. Seven FastCare® locations in Milwaukee, Waukesha, Washington and Sheboygan counties offer walk-in, nonurgent care. The network offers patients additional options that use technological advances, making receiving care even easier. Affliations The Froedtert & MCW health network has built strong relationships with Froedtert Community Hospital — New Berlin quality health care organizations around the state. These relationships and Froedtert Community Hospital — Pewaukee make it easier for patients to take The Froedtert & MCW health network’s community hospital locations advantage of the specialized, quality provide patients with high-quality care in a small-scale setting close care we provide and then return to home. Each hospital location includes an emergency department, to their community physicians for continuing treatment. Two examples inpatient beds, laboratory, pharmacy and imaging services. Froedtert are Center for Diagnostic Imaging Community Hospital — New Berlin and Froedtert Community Hospital — (CDI) outpatient centers for patients Pewaukee opened in fall 2020. Froedtert Community Hospital — Mequon in need of medical imaging and other and Froedtert Community Hospital — Oak Creek will open in 2022. radiology procedures and Wisconsin Diagnostic Laboratories (WDL) for lab testing and services. Services and Programs As a large health network, we offer a wide range of services and programs, both in our facilities and in the community. This report offers a glimpse of all we do. For more information on the Froedtert & MCW health network, visit froedtert.com.

2020 REPORT TO THE COMMUNITY | MAKING MORE HUMANLY POSSIBLE 5 Exceptional Care

The Froedtert & MCW health network demonstrates our commitment to passionately advocate for patients, provide exceptional care and remove barriers to receiving care. Our patients trust us to listen, understand their unique needs and deliver care in an authentic and empathetic manner.

Froedtert & MCW Health Network Moves Ahead With Hospital Expansion Strategy The Froedtert & MCW health network New Berlin, the Pewaukee hospital location continued to carry out its hospital is a licensed, accredited acute-care expansion strategy in 2020, with the hospital, open 24 hours a day, seven days frst Froedtert Community Hospital a week, 365 days a year, and staffed with locations opening in New Berlin and board-certifed physicians and registered Pewaukee. Planning continues for Mequon nurses. The hospital location in Pewaukee and Oak Creek, with those facilities is approximately 18,100 square feet, has anticipated to open in 2022. a seven-bed emergency department and “Changing the hospital model is part of the is equipped with eight inpatient beds necessary process of creating the health for patients requiring additional care, system of the future,” said Froedtert Health observation and testing, as well as lab, president and CEO Cathy Jacobson. “We radiology and pharmacy services. continue to explore how we can improve Froedtert Community Hospital — Mequon access to care, including bringing services will be located at 11409 N. Port to people where they are. Creating an Washington Road, across the street from integrated care delivery network includes the Mequon Health Center. Froedtert making the best use of resources to meet Community Hospital — Oak Creek will be patients’ needs and providing care in the located at the existing Drexel Town Square consumer friendly ways they expect. This Health Center, providing greater access to hospital model is part of that effort.” health care for that area. Froedtert Community Hospital — New Froedtert & MCW emergency physicians, Berlin, 4805 S. Moorland Road, resulted as well as experienced registered nurses, receive care in the community, closer from reconfguring 16,900 square feet ED techs, radiology techs and registration to home and at a lower cost. Adding of existing Moorland Reserve Health personnel, staff the hospital, depending smaller-scale hospital locations to the Center space. Eight new inpatient beds on location. As part of the Froedtert & health network is part of a broader plan to supplement the hospital’s seven emergency MCW health network, the Community deliver the right care in the right place by department beds, along with urgent Hospital locations follow its care and expanding access points and care options. care, cardiology, orthopaedics and sports quality protocols and are connected to the It also addresses capacity constraints at our medicine offered through the health center. same electronic health record (Epic) for hospitals, particularly Froedtert Hospital. coordination of care. Froedtert Community Hospital — Introducing this hospital model to our mix Pewaukee, 209 Pewaukee Road, has The Community Hospital locations in New of services and locations is just one way our increased access to care locally as the Berlin and Pewaukee, as well as those system is working to create the health care frst Froedtert & MCW facility within the planned in other communities, provide delivery system of the future. community. Similar to the new hospital in ED and inpatient services to help patients

Partnering to Provide COVID-19 Community Testing The Froedtert & MCW health network partnered The positivity rate at the community health with three Federally Qualifed Health Centers — centers was as high as 44% at its peak, indicating Milwaukee Health Services, Progressive Community testing resources were deployed in communities with Health Centers and Sixteenth Street Community great need. Health Centers — to provide lab support for COVID-19 testing. During a time when test kits The Froedtert & MCW health network also provided were limited, we provided support to impact under- drive-through COVID-19 testing sites at clinics resourced communities. Our lab provided one-day throughout southeastern Wisconsin. turnaround for test results, lowering anxiety for those waiting for their results during the pandemic.

6 FROEDTERT & THE MEDICAL COLLEGE OF WISCONSIN Eradicating Racism Froedtert Health condemns all acts of racial discrimination and calls for systemic change within our community. Only by working together will we be able to make meaningful change.

Our job as health care professionals is to care for people. In this work, we often treat people affected by symptoms caused by racism, trauma and violence. We see the impact of disparities on health outcomes. Furthermore, the stress from these events is linked to chronic health concerns in our community.

Part of our commitment to our community is to make health care equitable for every person every time. We remain committed to these efforts through a number of initiatives designed to increase diversity in our workforce, provide cultural competency training and address social determinants of health.

Responding to Racism In response to the rising focus on social justice and efforts to fght racism, Froedtert Health quickly developed and released an Eradicating Racism and Enhancing Health Equity Strategic Plan. The plan addresses disparities in the workplace and disparities that impact the lives of our staff and patients. Plan highlights are posted throughout our health network to share Froedtert Health’s Commitment to Workforce Diversity commitment to stop racism. The goal of our diversity and inclusion recruitment strategy As an organization, we resolve to use our is to have our workforce refect the communities we serve. To compassion, creative ideas and collective truly attain our goals for equity and inclusion in the workplace, commitment to ensure we foster a culture we must achieve racial equity in all levels of our organization. that acknowledges everyone equally. Special focus is placed on increasing diversity representation in leadership roles and direct patient care. These positions have a strong infuence on the culture of our organization and the care Froedtert Health provides thought leadership in the areas of Health Equity we provide to diverse communities. Since 2019, we increased Employment, Career Development, Supplier Diversity and Community Leadership, ethnically diverse leadership by 20% and ethnically diverse direct while striving to eradicate systemic racism and enhance health equity. care nursing by 4.8%.

West Bend Health Center Opens New Facility and Expands Services

The new, three-story, 100,000-square- Other services at the new facility foot Froedtert & MCW West Bend Health include endocrinology, dermatology, Center facility is anchored by primary care ophthalmology, optometry, behavioral physicians and other care providers in health and pediatrics, as well as a family medicine and internal medicine, pharmacy with drive-through and a retail offering extended primary care hours optical shop. On-site lab and medical that include early mornings, evenings, imaging services, including screening weekends and same-day appointments. mammography, ultrasound, X-ray and CT, New services include urgent care, are also available. occupational medicine, pain management and an Orthopaedic Sports and Spine Planning for the replacement facility Te new, state-of-the-art West Bend Health Center Center. The center includes Ortho Now, involved extensive research that provided opened in February 2020. Te facility replaced the a walk-in orthopaedic clinic for recent a comprehensive assessment and plan of former West Bend Health Center building, which injuries, giving patients the opportunity how to best serve our patients in the West was 30 years old and no longer conducive to new to see an orthopaedic specialist Bend area. Program and service decisions health care models. immediately. Rehabilitation and sports were made from a patient-centered medicine services, previously offered at perspective through customer research several local sites, were expanded and specifc to the community. centralized at the new West Bend Health Center campus.

2020 REPORT TO THE COMMUNITY | EXCEPTIONAL CARE 7 Consumer-Guided Experience

The Froedtert & MCW health network takes into account changing consumer expectations in order to relate to our patients and communities in new ways. We strive to design services from the outside in, guided by the needs of our current and potential consumers.

Health Care Reexamined Language Services Team With unprecedented urgency, the COVID-19 pandemic has Breaking Down Barriers to challenged the health care industry to reimagine how care is delivered. With expanded virtual care options, the Froedtert & Communication MCW health network offers safe and convenient ways for people to receive the care they need — all within the comfort Our Language Services Department provides timely, reliable and of their homes. high-quality interpretation and translation services to limited English profcient and deaf patients to deliver exceptional patient Virtual health care options through the Froedtert & MCW health care throughout our health network’s hospitals, health centers and network include: clinics. Our highly skilled team ensures we are providing culturally and linguistically equitable care to every patient who walks On-Demand Care through our doors. No appointment is required to quickly connect by video On-site interpreters provide support in Spanish, Hmong, Russian with a Froedtert & MCW provider seven days a week from and Arabic. With the help of local interpreting agencies and other 6 a.m. to 10 p.m. With access to your medical records, resources, the Language Services Department is able to assist providers can communicate seamlessly with your primary patients in more than 150 languages. and specialty care team.

Scheduled Video Visits Schedule an appointment to meet by video with your primary care provider. Most specialties, such as orthopaedics, also offer virtual visits. Appointments are scheduled during normal clinic hours.

For the best virtual care experience, patients are encouraged to download the Froedtert & MCW app. Languages Most Frequently The app incorporates MyChart®, a symptom checker and other Requested by helpful features that create a Our Patients hub for virtual health care. American Sign Language With the Froedtert & MCW app, patients can: Russian • schedule or change appointments Arabic Mandarin • view upcoming Spanish appointment details Serbian Hmong • access test results • request prescription renewals • view electronic health records • send secure messages to providers

8 FROEDTERT & THE MEDICAL COLLEGE OF WISCONSIN Technology and Heart: 24/7 Remote Monitoring and Care Kits for People With COVID-19 While frontline staff continue to care for critical COVID-19 patients with innovative treatments inside the hospital, other staff are attending to those living with COVID-19 outside of the hospital. Inception Health, the health network’s hub for digital health services and innovation aimed at improving the health of individuals and communities, has implemented two tools to try to make life better for people who have tested positive for COVID-19 but don’t require hospitalization: 24/7 remote monitoring support via the GetWell Loop application and COVID Care Kits.

GetWell Loop 24/7 Remote Monitoring COVID Care Kits Recognizing that there would be a signifcant number of As a supplemental tool to go along with the support provided by patients who would be diagnosed with COVID-19 but not the GetWell Loop digital health tool, the Froedtert & MCW health require hospitalization, establishing a platform for regular network and Inception Health also offer COVID Care Kits to people check-ins, the sharing of strategies and tools to minimize who test positive for the virus. Born from compassion, these care symptoms, on-demand access to nurses, and escalation of packages are the result of clinical staff wanting their COVID-19 care, if necessary, was a priority. patients to know they are being thought of during recovery while providing additional tools for enhanced monitoring and education. Patients who test positive for COVID-19 at a Froedtert & Each COVID Care Kit contains a pulse oximeter, educational MCW testing site are automatically enrolled in the COVID-19 materials, hand sanitizer, face coverings and a bottle of water. GetWell Loop. Bilingual educational materials outline how to self-isolate at home Currently available at no charge, the COVID-19 GetWell Loop, a and what to expect when you have COVID-19. It also provides HIPAA-compliant digital tool that enables seamless contact with information about the the COVID-19 Care Team, a team of highly experienced nurses GetWell Loop tool and available for consultation 24/7, and provides the desired resources how to use the pulse identifed to be key in optimizing patient support and recovery. oximeter, a tool that Patient responses to daily check-ins and comments in the GetWell measures oxygen levels Loop trigger “alerts” that assist the COVID-19 Care Team in in the blood. Because identifying opportunities for additional assessment to determine COVID-19 can cause if it is safe for the patient to continue to recover at home, or if silent hypoxia, a an escalation of care, such as a virtual visit or in-patient visit is condition where a needed. This real-time bidirectional communication has been person may feel fne integral in averting many medical emergencies. but is severely lacking oxygen, the pulse Although the hope is that the patient can remain at home, if oximeter can indicate in-person care is needed, the COVID-19 Care Team nurses alert that something is the location where the incoming COVID-19 patient will present. A wrong and treatment detailed report, including an overview of condition, care escalation is needed. triggers and attempted interventions and outcomes is provided, allowing for receiving staff to be better prepared to care for the patient. Benefcial for the patient and care team, the GetWell • 10,000 COVID Care Kits given out Loop app is a useful tool that can assist in navigating COVID-19. • 10,700 patients enrolled/engaged in the GetWell Loop • 1,500 additional triage instances by COVID-19 Care Team eRNs

Data through Dec. 31, 2020

The GetWell Loop and care kits will continue to be offered to people testing positive for COVID-19, not only to support the patient, but also to support their family and surrounding community.

2020 REPORT TO THE COMMUNITY | CONSUMER-GUIDED EXPERIENCE 9 Market Leadership

The Froedtert & MCW health network is the only Wisconsin-based health network in southeastern Wisconsin. We take pride in the market leadership we have developed through our market position, our academic and clinical excellence and the geographic footprint of the markets we serve directly and through collaborative partnerships.

Teaming Up With the Building Community Milwaukee Bucks for Healthy Connections With Community Conversations Supplier Diversity The Froedtert & MCW health network partnered with the Froedtert Health is committed to our diverse local community Milwaukee Bucks to hold Healthy Community Conversations to and its economic development. We believe that everyone help foster conversation around healthy living. The conversations benefts when businesses, including minority-owned businesses, team up a current Bucks player with a Froedtert & MCW clinical are afforded an opportunity to compete in the health care expert to discuss a health and wellness topic. marketplace. Our Supplier Diversity Program is designed to enable and streamline procurement opportunities for minority- and The Healthy Community Conversations are part of the BUCKSFit women-owned businesses. The program is a key component in our program, a collaboration with the Milwaukee Bucks to improve the diversity and inclusion strategic focus. community’s overall well-being by taking simple steps each day. Our supplier diversity efforts help build connections with our The Jan. 15, 2020, BUCKSFit Healthy Community Conversation communities while embracing diversity and inclusion. Our at the Oak Creek Civic Center featured Milwaukee Bucks practices include: sportscaster • Using tools, like certifed diverse supplier lists, and connecting Jim Paschke with chambers of commerce to increase minority-owned leading a business partners. conversation with • Bringing together established contractors and minority-owned Milwaukee Bucks contractors to create partnerships ($1.3 million spent in fscal guard Donte year 2020) through our Mentor Protégé program. DiVincenzo and Dr. • Offering hands-on experience on Froedtert Health construction Lisa Wolf, Froedtert projects to Bradley Tech High School students through our & MCW family Health Tern program so they can learn about careers in practice physician. construction and health care. The three discussed • Offering networking and mentoring opportunities for local healthy eating, minority-owned suppliers, even if they don’t work with how Donte recovers Froedtert Health. from games, recommendations for parents of youth athletes and • Setting spending goals with minority-owned businesses preventive care like getting your fu shot and keeping an eye on and making sure our vendors do the same. Froedtert Health your blood pressure. The event was free and open to the public, spent more than $26 million in fscal year 2020 with and the 125 attendees were able to take a photo with Donte after minority-owned businesses. the conversation.

The Feb. 2, 2020, BUCKSFit Healthy Community Conversation Why Supplier Diversity Is was held after a Bucks game at Fiserv Forum for 200 community partners who Important to Us were invited for • Diversity generates new perspectives and ideas. this exclusive • Our suppliers are also our customers. conversation • Investing in our community is the right thing to do. featuring Milwaukee • We choose to be a leader in strengthening our local diverse business community. Bucks forward • We are committed to act as a corporate citizenship role model – Kyle Korver and for our employees and our community. Dr. Adam King, Froedtert & MCW “The more we can reach out and connect with the community family practice we serve, the better our ability to effectively serve that physician, and community,” said John Balzer, vice president of facility moderated by Jim planning and development. Paschke. The three discussed a variety of health topics, including individual and team Last year, 20% of total construction hours; 17% of construction ftness activities and getting enough sleep. spending subject to inclusion; and 20% of spending on architecture, engineering and consulting services went to minority and women business enterprises.

10 FROEDTERT & THE MEDICAL COLLEGE OF WISCONSIN The Froedtert Health Hospital Scholarships Invest Occupations Scholarship Fund awards scholarships in the Future of Health Care to students from under- Froedtert Hospital, Froedtert Menomonee Falls Hospital represented populations and Froedtert West Bend Hospital award scholarships to high in specifc health science school students, college students and staff pursuing a career programs at Milwaukee Area in health care. Technical College. Students in programs, including nursing, Eric Conley, Froedtert Hospital dental hygiene, cardiovascular president, and Rose Gaskell, director Selected through an application process each year, students are of special projects, congratulate technology, respiratory therapy evaluated for scholastic achievement, community involvement, Bobbe Petasnick scholarship recipient and surgical technology connections to the hospital and seriousness of purpose related to Tiara Cobb. becoming a health care professional. are eligible to receive this scholarship. The Froedtert Menomonee Falls Hospital scholarship program is made possible by contributions from donors throughout the The Froedtert Health Scholarship Fund for the UW-Milwaukee community, Froedtert Menomonee Falls Hospital Medical Staff, College of Health Sciences awards fve $1,000 scholarships to Froedtert Menomonee Falls Hospital Foundation and Volunteers full-time undergraduate students based on academic achievement in Partnership. Last year, 21 students were awarded $87,100 to and fnancial need. Preference is given to students who self- help with college and university expenses. Awards were granted identify as members of racial and ethnic minority groups to high school seniors from Menomonee Falls, Germantown, underrepresented at UW-Milwaukee. Sussex Hamilton, Brookfeld East, New Berlin West, Arrowhead and Marquette University high schools. In addition, awards were granted to three hospital staff medical assistants pursuing degrees in nursing. Access to Affordable The Froedtert West Bend Hospital Foundation Health Care Coverage awards $58,000 annually The Froedtert & MCW health network recognizes it can be to four area high school challenging to understand health insurance information. To students who are address this challenge, our health network provides free pursuing a degree at a access to certifed application counselors to assist four-year college. One individuals in navigating the options available to them in the student from West Bend Health Insurance Marketplace. East High School and one student from West Zachariah Faterioun, a 2020 scholarship We partner with the Milwaukee Enrollment Network, which Bend West High School recipient, celebrates with his family during a convenes multiple organizations to educate people in are each awarded driveway presentation. Tis year, because of Milwaukee, Washington and Waukesha Counties about $25,000, and one hospital restrictions in light of COVID-19, the programs and available assistance to secure adequate and annual scholarship reception was replaced with student from Slinger affordable health insurance coverage. High School and one socially distanced driveway visits at the home student from Kewaskum of each recipient. High School are each Marketplace Enrollment awarded $4,000. The Froedtert & MCW health network offers fnancial Froedtert West Bend counselors who are available to help individuals Hospital Volunteer understand and enroll in affordable health insurance Services awards $17,000 options. Since 2015, counselors have helped thousands annually to three area of patients through this process. high school students residing in Washington Number of persons enrolled in BadgerCare or in the County who are pursuing Health Insurance Marketplace who were assisted by a health care degree. Two Froedtert & MCW counselors $7,500 scholarships and Taylor Millonzi, Froedtert West Bend Hospital Persons enrolled in Phone calls one $2,000 scholarship Volunteen scholarship recipient, is pursuing a BadgerCare or the answered for a Froedtert West Bend degree in EMT-Paramedics with the goal of Marketplace Hospital Volunteen are becoming a Flight for Life nurse. FY15 826 6,775 awarded every year. FY16 469 19,039 The Bobbe Petasnick Fund for Staff Education was created in FY17 311 5,416 2010 to honor the memory of Bobbe Petasnick, a dedicated FY18 458 8,987 Froedtert Hospital volunteer and wife of former Froedtert Hospital president Bill Petasnick. In addition to the Petasnick family, FY19 396 4,833 support of this fund comes from generous staff and community FY20 279 4,510 donations. Last year, 16 Froedtert Hospital staff members Enrollment statistics vary from year-to-year based on a variety of factors, pursuing higher education were awarded a $1,250 scholarship, including political climate, economy and enrollment window. totaling $20,000.

2020 REPORT TO THE COMMUNITY | MARKET LEADERSHIP 11 Awards and Recognitions Froedtert & MCW hospitals, physicians and medical programs are recognized regularly through national and local awards. These awards confrm our commitment to world-class care and are a tribute to our dedicated doctors, nurses and staff.

• Froedtert Hospital ranks No. 3 in Wisconsin on the U.S. News & • The American Hospital Association’s (AHA) Health World Report 2020-2021 Best Hospitals list. Froedtert Hospital Forum recognized the Froedtert & MCW health network is recognized as high performing in fve adult specialties — as a “most wired hospital” in its 19th Annual Health Care’s diabetes and endocrinology, gastroenterology and GI surgery, Most Wired survey. The survey is an industry barometer nephrology, pulmonology and lung surgery, and urology, as well measuring information technology use and adoption among as seven procedures and conditions. Froedtert Menomonee Falls hospitals nationwide. Hospital received a high performing ranking in pulmonology and lung surgery, urology and four additional adult procedures and • Froedtert Health was part of a select group of companies conditions. Froedtert West Bend Hospital is recognized as high nationally to achieve Gold Level recognition by the American performing in pulmonology and lung surgery. Heart Association for its commitment to staff heart health.

• All three of our hospitals — Froedtert Hospital, Froedtert • Froedtert Hospital was named a top major teaching hospital Menomonee Falls Hospital and Froedtert West Bend Hospital in IBM Watson Health’s annual 100 Top Hospitals ranking — received an “A” grade from The Leapfrog Group in its spring that recognizes the top-performing hospitals in the U.S. To 2020 report. Leapfrog’s biannual safety ranking evaluates more determine the hospitals included on the list, IBM Watson than 2,500 hospitals nationwide, assigning A, B, C, D and F Health researchers evaluated 3,134 short-term, acute care letter grades based on a hospital’s performance in areas such as hospitals using publicly available clinical, operational and infection rates, mortality and errors. patient satisfaction data and metrics.

• The Human Rights Campaign Foundation recognized Froedtert • Becker’s Healthcare recognized Froedtert Hospital in the Hospital, Froedtert Menomonee Falls Hospital and Froedtert 2020 edition of its list of “100 great hospitals in America.” West Bend Hospital as “Top Performers in LGBTQ Healthcare The hospitals included on this list are recognized nationally Equality” for protecting our LGBTQ patients and employees for excellence in clinical care, patient outcomes and staff and from discrimination, ensuring equal visitation for LGBTQ people physician satisfaction. and providing staff training in LGBTQ patient-centered care. • As a part of the American Nurses Credentialing Center’s (ANCC) • Froedtert Health was named a Best Place to Work for Disability Magnet Recognition Program®, Froedtert Hospital received its Inclusion, earning a top score on the 2020 Disability Equality third Magnet recognition. The program recognizes health care ® Index (DEI) for outstanding commitment to disability inclusion organizations that demonstrate excellence in nursing and is practices. The DEI assessment measures an organization’s considered the gold standard for nursing excellence. With this culture and leadership, accessibility, employment practices achievement, Froedtert Hospital retains its place among the (including benefts, education and accommodations), best of the best as part of the Magnet community — a select community engagement and supplier diversity. group of 425 health care organizations out of nearly 6,000 U.S. health care organizations. • The Froedtert & MCW Cancer Network is a 2020 Press Ganey Guardian of Excellence Award® winner. This award honors organizations that have reached the 95th percentile for patient experience, engagement or clinical quality performance.

12 FROEDTERT & THE MEDICAL COLLEGE OF WISCONSIN Family Medicine Residency Program New Behavioral Improves Access to Health Care Services Health Clinic The Family Medicine Residency Program, with locations at Froedtert & MCW Town Hall to Serve Health Center in Menomonee Falls and Froedtert & MCW Good Hope Health Center in Milwaukee, trains resident physicians in the specialty of family medicine as they work Milwaukee’s closely with faculty physicians to offer the latest medical care to patients. South Side The program’s objectives are to expand access to health care services to vulnerable populations in Milwaukee, Washington and Waukesha Counties and to develop skills in Community new physicians around team development, continuity of care, collaboration and leadership for effective team-based care. The Froedtert & MCW health network has donated $3.7 million Providers in this program focus on overall health care for the family, from newborns to Sixteenth Street Community to geriatric patients. They are trained to diagnose, treat and assist in managing acute, Health Center to open a new chronic and complex medical conditions, with an emphasis on disease prevention and clinic delivering behavioral health wellness. In addition to providing exceptional training to new residents while expanding services on Milwaukee’s south access to quality health care, the program also helps address family medicine side. In collaboration with the physician shortages. Milwaukee County Behavioral Health Division (BHD), the clinic will offer Family Medicine Residency Program physicians had 10,062 patient visits over the community-based behavioral health past year. and substance use services focused on prevention, early intervention and same-day access. The new clinic will be located at 1635 W. National Ave.

“Behavioral health and substance use are consistently named by our community as signifcant health needs in Milwaukee and beyond,” said Cathy Jacobson, president and CEO of Froedtert Health. “In conjunction with our previously announced partnership with Sixteenth Street to increase community-based access to primary care, this additional Family Medicine residents participate in investment will enhance access to resource training every July in the communities behavioral health services within the near their clinics. heart of Milwaukee. Partnering with Sixteenth Street and BHD will enable us to achieve a sustained impact addressing behavioral health needs that will truly make a difference in the health of our community.”

Located in one of the four Milwaukee County ZIP codes with the highest number of individuals in need of behavioral health services and a Family Medicine residents, staf and Froedtert in signifcant number of Spanish- Action volunteers ofer a free skin cancer screening in speaking residents, the new clinic March at the Family Medicine Residency Clinic at the is well positioned to help provide Town Hall Health Center. culturally relevant behavioral Anshu Aggarwal, MD, provides an ultrasound simulation experience in March at the Many Futures health services that best meet the in Health Care Career Expo. community’s needs.

Family Medicine Residency Program Physicians • Provided a free skin cancer screening event with 31 people screened • Provided colon cancer education and outreach at the Wheeling & Heeling for Cancer community event • Educated 11 Sussex Area Outreach Services Food Pantry clients about important health numbers • Provided education on exercise and mental health to 28 Fit in the Parks participants • Spoke to 400 middle and high school students about a career as a family medicine physician

2020 REPORT TO THE COMMUNITY | MARKET LEADERSHIP 13 Partnering for Healthy Communities

The Froedtert & MCW health network works within the communities we serve to address a wide range of health needs. We strive to fnd sustainable, long-term solutions to expand access to care beyond the traditional health system structure.

Behavioral Health Efforts Improve Community Engagement Access, Enhance Treatment Options Supports Behavioral and Support Our Frontline Staff Health Efforts in the Community At the Froedtert & MCW health network, we know that the best care for our patients • Participated on the Waukesha, Washington recognizes the whole person, and that includes emotional and behavioral health as and Milwaukee Counties Mental Health and well as medical needs. We are responding to the specifc needs of our community Substance Abuse Coalitions with behavioral health efforts aimed at meeting those needs in the most effcient and • Participated on the School District effective ways. of Waukesha Substance Use • We integrated behavioral health specialists in our primary care health centers to Prevention Committee provide patients comprehensive and convenient behavioral health treatment during the • Offered three Naloxone (Narcan) training comfort of a primary care visit. sessions with 38 participants • Awarded $7,500 Community Outreach • We are improving access to outpatient services so that patients seeking specialized Steering Committee grant to NAMI Waukesha outpatient behavioral health services can get the appropriate, effective treatment they County for Mental Health and Suicide need with shorter wait times. Prevention Education Program • Awarded $119,000 from the Healthy • We are developing new, specialized treatment programs, including a COVID-19 Community Fund to organizations addressing Survivors Clinic for those who have been treated for COVID-19. behavioral health • Gathered 875.6 pounds of medication from • We are enhancing treatment offerings for substance use disorders with a plan to meet 211 vehicles/walk-ups at the Moorland the growing need for substance use disorder treatment that coordinates care in both Reserve Health Center Fall Drug Collection the primary and specialty care settings. • Provided mini hand sanitizers and bicycle lights to the Milwaukee Overdose Response • We have developed programs and resources to meet the emotional needs of our Initiative to include with their homeless frontline health care staff while they work harder than ever to care for our community outreach backpacks during the pandemic.

Minority Health Film Festival Uses Film to Spark Conversation The Froedtert & MCW health network diverse communities; a resource fair that with the unprecedented COVID-19 partnered with Milwaukee Film to establish included local health care providers and pandemic outcomes in Milwaukee as a the Minority Health Film Festival in fall community organizations; and more than current example and topic for discussion, 2019. The festival uses flm to create 80 flmmakers, panelists and speakers panelists shared their candid perspectives dialog about wellness and address from around the U.S. and Canada. More on factors that affect the health of determinants of health in communities than 1,000 community members attended our community. of color. the flm screenings, panel discussions and social events during the festival. Coordinated by the Diversity and Inclusion The inaugural four-day Minority Health Film and Community Engagement Departments, Festival in September 2019 featured eight The flm festival changed to a virtual our sponsorship of Milwaukee’s Minority flms about relevant topics in Milwaukee’s format in spring 2020 in response to the Health Film Festival allows us to tackle COVID-19 pandemic. Sofa Cinema was health issues in diverse communities. launched with the flm “Mossville,” and

14 FROEDTERT & THE MEDICAL COLLEGE OF WISCONSIN Care-A-Van Provides Health Services Where They Are Most Needed The Community Care-A-Van launched in October 2019 to transport registered nurses to two partner sites in Milwaukee to provide education, help in navigating community resources and free preventive medical services, such as blood pressure checks, blood sugar testing and (L-R) Grady Crosby, vice president public afairs vision screenings to community and chief diversity ofcer, Johnson Controls and residents. The Community Care-A- Froedtert Health board member; Kareem Abdul- Jabbar, former Milwaukee Bucks player; Lydia Van is sponsored by the Froedtert Tierra Hoard, BSN, RN, community outreach nurse, with Smith, director, Diversity and Inclusion, Kohl’s; & MCW health network and the the Froedtert & MCW and Milwaukee Bucks Community Care-A-Van Andres E. Gonzalez, vice president, chief diversity Milwaukee Bucks. ofcer, Froedtert & MCW health network; and Care-A-Van nurses provide services at United Methodist Children’s Services and the Rodney Ferguson, CEO and general manager, Greater Galilee Baptist Church Greater Life Community Center every week. Residents in Potawatomi Hotel & Casino these neighborhoods have several health disparities, including access to transportation, and are frequent Emergency Department users, making the Care-A-Van a much-needed resource in the community. Initiatives Are a Educating residents on preventable health conditions is a dream job for Tierra Hoard, BSN, RN. “I knew I wanted to be in the community,” she said. “I want to see a Cornerstone of healthier Milwaukee.” Milwaukee Bucks Community Care-A-Van FY20 Outcomes Partnership Since beginning our partnership with 973 individuals served 351 individuals screened the Milwaukee Bucks in 2016, we have worked on ways to encourage dignity and respect in our community and referrals encounters blood pressure screenings promote diversity and inclusion in the 28 579 350 workplace and beyond. In January 2020, we partnered with *Te Community Care-A-Van is not a Mobile Clinic and does not serve as a medical home. the Bucks and the Wisconsin LGBT Chamber of Commerce for the fourth annual PRIDE Night game at the Fiserv Forum. We hosted a pregame Community Care-A-Van Introduced reception with providers and staff from our Inclusion Health Clinics, as well and Refurbished Basketball Court as members of our LGBTQ Business Unveiled to Community Resource Group. In February 2020, our Dignity and The new Community Care-A-Van Respect team provided consultation was introduced to the community at for the Milwaukee Bucks Beyond the an event to unveil a newly Bucks- Arc Diversity and Inclusion Breakfast. branded refurbished basketball court The breakfast was an opportunity for at Washington Park in Milwaukee. organizations to discuss equity, diversity The celebration also included a youth and inclusion topics. The event also basketball clinic, community resource featured a conversation with Bucks fair and appearance by Bango. legend Kareem Abdul-Jabbar. “We are excited to announce the Froedtert & MCW Community Care- A-Van making it possible to go to neighborhoods where we will connect with residents to make available free Froedtert Health staf with the Community Care-A-Van health screenings, free education and Bango and, most importantly, navigation to needed health services,” said Froedtert Health president and CEO Cathy Jacobson. “We are grateful that our partnership with the Milwaukee Bucks continues to grow to provide better options and access to healthy activities where we live, work and play – including the newly refurbished basketball court at Washington Park.”

2020 REPORT TO THE COMMUNITY | PARTNERING FOR HEALTHY COMMUNITIES 15 The Gift of Blood Saves Lives Each year, in partnership with Versiti Last year, this took on a whole new response was overwhelming, and Froedtert Blood Center of Wisconsin, the Froedtert meaning with critical blood shortages due Hospital alone saw nearly four times the & MCW health network hosts blood to canceled community blood drives as number of donors than in a typical year. drives for our staff and the community at part of COVID-19 safer at home orders. In locations across our health network. These response, our health network held more Our staff and the community were able blood drives have always been a way than 20 emergency staff blood drives from to impact 3,240 individuals with their for our staff to support our patients by March through June 2020 to address donations of blood. donating the lifesaving gift of blood. the critical shortage of blood. Our staff’s

The Froedtert & MCW health network FY20 blood drives

Froedtert Froedtert Menomonee Froedtert West Corporate Hospital Falls Hospital Bend Hospital Center

26 drives 5 drives 8 drives 4 drives 17 emergency COVID-19 2 emergency COVID-19 2 emergency COVID-19 76 donors response drives response drives response drives 228 estimated 568 donors 158 donors 93 donors lives saved 1,704 estimated lives saved 474 estimated lives saved 279 estimated lives saved

Integrated Moorland Reserve TOTAL Service Center Health Center 51 drives 7 drives 1 drive 23 emergency COVID-19 response drives 1 emergency COVID-19 1 emergency COVID-19 response drive response drive 1,080 donors 162 donors 23 donors 3,240 estimated lives saved 486 estimated lives saved 69 estimated lives saved

Froedtert Health Surpasses First-aid Kit Packing Events $1 Million 2019 United Way Demonstrate the Why Behind Campaign Goal United Way Campaign Froedtert Health’s 2019 United As part of the 2019 United Way Way campaign raised more than campaign, staff, providers and $1 million to support housing, leaders volunteered to pack education and fnancial stability for frst-aid kits that were distributed many in our local communities. Our to emergency homeless shelters health network partners with the in southeastern Wisconsin. During United Way every year to build and several events throughout our maintain healthy communities; a $1,151,562 health network, nearly 2,000 goal we both share. was raised kits were assembled by 168 staff members. The kits were flled with bandages, facial tissues, cold packs, antibacterial ointment and aspirin. They also contained a handwritten Handwritten notes from staf note from one of our staff members. included in the frst-aid kits

Staf packing frst-aid kits for homeless shelters

16 FROEDTERT & THE MEDICAL COLLEGE OF WISCONSIN Community Festivals Provide Opportunities for Outreach and Engagement Our health network sponsors and participates in many local festivals as a visible commitment to our community. The events allow our health network to engage with the community beyond the walls of our hospitals and health centers.

35th Annual United Negro College Fund Walk/Run for Education July 13, 2019 Provided health education and hands-only CPR training to race participants

Black Arts MKE Aug. 3, 2019 Hosted an interactive health-focused area during the festival Froedtert & MCW staf and our partners gather at the United Negro College Fund Walk/Run Cuban Fest for Education. Froedtert & MCW staf volunteer at Cuban Fest. Aug. 18, 2019 Hosted a health and wellness tent during the event

Mexican Fiesta Aug. 23-25, 2019 Provided event attendees and run/walk participants career opportunity information, health education, interactive demonstrations and blood glucose and blood pressure screenings

Hmong New Year Celebration Dec. 7-8, 2019 Provided blood pressure, blood glucose and Hepatitis B health Griselda Sanchez, Clinical Cancer Center, and Lisa Froedtert & MCW staf volunteer at screenings to event attendees Hare, Performance Excellence manager, jump for joy Black Arts MKE. at Mexican Fiesta.

Linda Gonzalez Kusak, Diversity and Inclusion program coordinator; Andres E. Gonzalez, vice president and chief diversity ofcer, Diversity and Inclusion; Carol Tomczak, director of Language Services; Holly Reilly, vice president Human Resources Operations; and Paris Paleeyang, Language Services Hmong interpreter; stand with traditional Hmong dancers at the Hmong New Year Celebration.

2020 REPORT TO THE COMMUNITY | PARTNERING FOR HEALTHY COMMUNITIES 17 Extraordinary People

Our success is fueled by extraordinary people, committed to our mission, who serve our patients, their families and our community. In the face of demographic changes and a highly competitive workforce environment, the Froedtert & MCW health network strives to recruit, retain and develop the fnest talent.

Workforce Development Efforts Educate and Engage Future Health Care Workers The Froedtert & MCW health network is working to recruit the fnest talent of health care workers through a number of programs and partnerships. Our efforts are aimed at investing in a diverse and dynamic workforce of tomorrow. Froedtert Hospital, Froedtert Menomonee Falls Hospital and Froedtert West Bend Hospital hold various events and programs to educate and engage future health care workers.

Froedtert Hospital Froedtert West Bend Hospital Menomonee Falls Hospital, 32 students from fve schools participated at Froedtert • Approximately 250 students • Celebrating Girls West Bend Hospital and 10 students from participated in the Health Care July 16, 2019 two schools attended at the Froedtert & College and Career Fair. Girls from the Boys & Girls Club MCW Moorland Reserve Health Center. participated in panel discussions and a • Staff helped West Bend High School hospital tour to learn about a variety of students with their Capstone Research Internship Program Builds Job health care careers. Project. Skills in Adults with Disabilities • Health Care Career Roundtable • Hospital tours were given to student Oct. 23-24, 2019 groups, including Junior Achievement Project SEARCH, a workforce and career Froedtert Health staff and West Bend High School. development model for adults with intellectual and physical disabilities, participated in health care • Career day speakers were provided is offered at Froedtert Hospital and career roundtable discussions for Kewaskum High School. with 160 freshman students at Froedtert West Bend Hospital. The James Madison Academic Campus. Health Care Career Academy Project SEARCH program assists interns to build marketable, transferable and • Milwaukee Urban League The Froedtert & MCW health network competitive skills through internship Junior Youth STEAM Summit works with high schools throughout development. During the nine-month Feb. 27, 2020 southeastern Wisconsin to provide program, the interns learn relevant job Interactive learning, including heart, opportunities for students to explore skills, such as resume writing, company lung and anatomy education, was career options in the health care industry. policies and attendance, and honesty provided to 200 summit attendees. Schools in Germantown, Hartford, and appropriate dress codes. They Kewaskum, Menomonee Falls, New Berlin, Froedtert Menomonee also complete rotations in various Slinger, Sussex and West Bend take hospital departments. Falls Hospital part in our Health Care Career Academy. • Approximately 350 students Students from these schools attend a Last year, 11 interns participated in participated in the Discovering two-week summer program that the program at Froedtert Hospital and Health Care Career Expo. allows them to shadow and learn from seven participated at Froedtert West • Staff helped Menomonee Falls High professionals in various departments. Bend Hospital. Our staff participated as School students with their Capstone Through observation and hands-on program mentors, accumulating a total of Research Projects. experience, students expand their 2,034 hours at both locations. awareness and interest in different careers. • Hospital tours were given to student groups, including Lumin Middle Last year, 24 students from three schools School, Pewaukee Junior Achievement, took part in the program at Froedtert School2Skills and LAUNCH.

Girl Scouts Earn Health In Action Patch The Froedtert & MCW health network partnered with Girl Scouts of Wisconsin Southeast to launch the Health in Action patch program in July 2019. During the frst year of the program, 409 Girl Scouts earned their patch by practicing healthy living habits, learning how the human body works and exploring health care careers. 332 Daisies and Brownies 72 Juniors and Cadettes 5 Seniors and Ambassadors Our partnership with Girl Scouts of Wisconsin Southeast helps keep our community earned their Health in earned their Health in earned their Health in healthy and invests in the future of health care. Action patch. Action patch. Action patch.

18 FROEDTERT & THE MEDICAL COLLEGE OF WISCONSIN Students Take Part in Health Care Career Exploration Lumin Middle School Froedtert Menomonee Falls Hospital hosted 40 Lumin Middle School students for a health care career exploration day in February 2020. The students toured the Pharmacy, Medical Imaging Department, Rehabilitation Services, Joint and Spine Center and the Emergency Department and had hands-on experiences learning about careers in health care. They also spoke with members of our Black/African American Business Resource Group (BRG) about their health care career journeys and heard from Teri Lux, Froedtert Menomonee Falls Hospital president, about her personal career path.

The career day was a partnership between our Community Engagement Department and the Black/African American BRG. Our health system’s BRGs are teams of staff members interested in working on projects and initiatives that impact a specifc diverse population. The Black/African American BRG focuses on initiatives such as workplace, patient care and community engagement needs that impact the Black/African American population. We are committed to creating a diverse workforce development pipeline of future health care workers by partnering with schools like Lumin Middle School. Lumin Middle School students learn how to care for newborn babies from Birth Center staf. Quotes from students and teachers about their health care career exploration day experience

“The tour and hands-on experiences had the biggest impact and were most useful for me because just seeing everything in motion really boosted my interest in health care.”

“You don’t necessarily have to go to school for 10+ years to have a job in health care.”

“There is more to health care than just doctors and nurses!”

“Having professionals speak specifcally about their journey and the opportunities that are available to students was authentic and inspiring Lumin Middle School students learn for our students.” hands-only CPR.

“This experience reinforced the shift from ‘learning is being done to you’ to ‘learning provides opportunities to shape your unique future.’”

Our Next Generation Our Next Generation’s Outbound Learning Club combines the academic support and one-on-one mentoring of their Homework Club with opportunities to expand students’ horizons beyond their own neighborhood. Students are bussed to participating corporate and community partner sites where they meet with employee and community volunteers. This program exposes students to a variety of professional environments and potential career paths, while providing them one-on-one academic support and meaningful relationships with mentors. Froedtert Health mentors with Our Next Froedtert Health mentors are paired with second grade students participating in the Generation students program from various schools for the duration of the school year. Each week, mentors and students work on homework, engage in educational games or simply swap life experiences as they get to know each other.

Froedtert Health has partnered with Our Next Generation since 2016.

Jenni Cadman, RN, with Our Next Generation students

2020 REPORT TO THE COMMUNITY | EXTRAORDINARY PEOPLE 19 Business Resource Groups Foster a Diverse and Inclusive Workplace The Froedtert Health Business Resource Groups (BRGs) are voluntary, employee-led groups that serve as a resource for members and the organization by fostering a diverse, inclusive workplace aligned with our organizational mission, values and goals. BRGs provide staff members from every area in the organization opportunities to connect with colleagues who share similar interests and backgrounds to share ideas, accelerate their careers and help contribute to our growth.

Our BRGs, created by and for employees, help drive our diversity and inclusion strategies to make sure that we: • Build a workforce that refects our customer base and the communities we serve • Develop a culture and network that embraces differences and individuality • Deliver the best care to all of our patients in all of our communities

Our current Business Resource Groups include: • Black/African American BRG • LatinX BRG • LGBTQ and Allies BRG • Military/Veterans BRG • Women in Leadership BRG

BRG Highlight — Military/Veterans BRG A key to veteran retention is a strong veteran resource group. In just one year, the Froedtert Health Military/Veterans Business Froedtert Health’s Military/Veterans Business Resource Resource Group has made Group was awarded the 2019 Veteran Resource Group of signifcant strides in developing the Year by the Wisconsin Veterans Chamber of Commerce. resources, policies and initiatives Receiving the award for Froedtert Health are (L-R) Deanna to support and empower veterans, Rosenberger, Strategic Planning and Performance Measurement service members and their project manager; Tami Block, clinic manager; Stacey Haas, families. The Military/Veterans BRG Performance Excellence specialist; Bill Davidson, representing has identifed more than 2,400 Harley-Davidson; Patrick McNally, Emergency Services enterprise director; Sean Urness, medical translator and staff members with a connection interpreter; Shary Tran, former director of Diversity and to the military as current service Inclusion; and Isaac Larson, Facility Services executive director. members, veterans or family members. Members partnered with Human Resources to attend veteran and military job fairs and created a dedicated recruitment number for veterans to use when applying to Froedtert Health, giving them priority consideration during the recruitment process. To support existing staff, they created care packages to mail to deployed staff members or family actively serving. The BRG has provided more than 120 volunteer hours to organizations that support the military, including United Way, Scoops for Troops and the Fisher House. BRG members also volunteer their time as board members with Fischer House and Heroes for Healthcare, and have volunteered in various capacities with the Wisconsin Veterans Chamber of Commerce. Each year, Veterans Day, Armed Forces Day and Memorial Day observations at our health system campuses are coordinated by Military/Veterans BRG members.

Holiday Gift-Giving Program Brings Good Cheer to Local Communities Giving back to our communities is a year-long commitment, but our staff goes above and beyond by making wishes come true during the holiday season. Our health network’s annual holiday gift-giving program supports local residents and families needing some help with holiday gifts. Last year, generous staff donated:

• 430 gifts for Milwaukee County residents • Gifts for 35 Washington County families Froedtert in Action volunteers sorted and boxed the • Gifts for 11 Ozaukee County families • 1,031 gifts for Waukesha County residents 1,031 gifts collected at our Waukesha County sites.

20 FROEDTERT & THE MEDICAL COLLEGE OF WISCONSIN In the past year, staff and leaders volunteered

Froedtert in Action, a Community Engagement initiative, reaffrms our health system’s commitment to give back to the communities we serve. The program provides all staff members and leaders opportunities to volunteer in the community with activities such as mentoring at-risk children; providing health screenings and education at community events and health fairs; and assisting at drug collections, fu clinics and food and gift drives. 11,956 hours in the community.

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Giving back to the communities we serve is an 10 integral part of the Froedtert Health culture. Staf members volunteer for community events and activities throughout the year, including: 1. Westside Academy Field Day 2. United Way Washington County frst-aid kit packing 3. United Way Business Resource Group frst-aid kit packing card makers 4. NEWaukee Relax, Hydrate and Recharge Booth 5. New Berlin Drug Collection 6. Hunger Task Force harvesting 7. Hope Center clothing shop volunteering 8. Hope Center clothing shop volunteering 9. Oak Creek Night Out 10. Healthy Shelves Drive

2020 REPORT TO THE COMMUNITY | EXTRAORDINARY PEOPLE 21 Froedtert Hospital

Increasing Cancer Awareness With Health Screenings Te Froedtert & MCW health network partners with Progressive Community Health Centers to ofer cancer screenings at an annual health and wellness screening event and resource fair at Progressive’s Lisbon Avenue location in Milwaukee.

Last year, 42 women received their annual mammogram and 11 men received a prostate screening during the event. In addition, more than 350 community members attended the resource fair, which included vendors from 25 health and community organizations, free haircuts, treats and special guests from the Milwaukee Bucks.

Progressive Community Health Center serves a majority African American population, which tends to be at higher risk for cancer. Medically underserved communities sufer disproportionately from cancer compared with other populations.

“People deserve access to high-quality, comprehensive health care services no matter where they live,” said Jenni Sevenich, chief executive ofcer of Community members attend the annual Progressive Community Health Centers. health and resource fair at Progressive “We know African American women have Community Health Center in Milwaukee. a higher incidence of advanced breast cancers, and access to preventive care is part of the problem. Having mammography 2020 Contributions in the neighborhood increases the likelihood that women will get screened and receive to the Community timely care if a problem is found.” Te Froedtert & MCW health network has partnered with Progressive Community Category Amount Percent Health Centers since 2012 with a $2 million grant to expand the Lisbon Avenue facility. In 2016, a $700,000 investment in equipment and services provided the center ■ $119,655,476 52.5 Government-Sponsored screening mammography capabilities, ultrasound and digital X-ray technology and Health Care computer workstations. We continue to support cancer screenings and education with ■ Health Professions $86,917,107 38.2 an on-site cancer community outreach coordinator, a community health worker in the Education Washington Park neighborhood and a community school coordinator at a local school. ■ Community Health $8,390,476 3.7 Improvement Services Teaming Up With the Milwaukee Bucks ■ Financial Assistance $8,365,883 3.6 for Another Year of BUCKSFit ■ Financial and In-Kind $1,878,669 0.8 Te Froedtert & MCW health network Contributions partners with the Milwaukee Bucks ■ Research $1,039,267 0.5 every year on BUCKSFit, a platform to provide health and wellness information ■ Community-Building $865,303 0.4 Activities and programming to Bucks fans and the Milwaukee community. ■ Community Beneft $471,002 0.2 Operations Last year, the BUCKSFit program included ■ Subsidized Health $210,637 0.1 a BUCKSFit activation game that included Services health-related trivia for attendees, a segment on Fox Sports Wisconsin and a youth jersey Froedtert in Action volunteers and their TOTAL $227,793,820 100 giveaway; the BUCKSFit 30-day challenge, guests attend the BUCKSFit activation an on-your-own health and wellness game at the Fiserv Forum Jan. 4, 2020. challenge; and two Healthy Community Conversations events featuring a Milwaukee Bucks player and a Froedtert & MCW health network physician. Financial data, while unique to Froedtert Hospital, is based on reporting methodology similar to that used by Catholic Health Association of the United States for BUCKSFit culminates each spring with an event at Fiserv Forum. Te 2020 event was Planning and Reporting Community Beneft. All patient canceled due to COVID-19; however, the wellness challenge was updated to include care fgures refect the actual cost of care. activities appropriate for work- and school-at-home environments.

22 FROEDTERT & THE MEDICAL COLLEGE OF WISCONSIN Violence Interruption Program Saves Lives Access to Specialty Care for the Uninsured in Milwaukee Neighborhoods Addressed in Milwaukee Initiative Over the past year, physicians and other experts from Froedtert Hospital participates in the Specialty Access for the Uninsured the Froedtert & MCW adult Level I Trauma Center at Program (SAUP), in collaboration with the Milwaukee Health Care Froedtert Hospital and the MCW Comprehensive Injury Partnership. Te SAUP program Center have worked with city leaders, Ascension Health was created to recognize the need and the City of Milwaukee’s Ofce of Violence Prevention for specialized care that may not to create a medical partnership for the city’s 414LIFE initiative. Tis new be available for individuals at hospital-based partnership augments the 414LIFE program, which uses a community clinics. Trough this public health approach to stop the spread of violence. partnership, individuals are referred from a Federally Qualifed Health Center to Froedtert Hospital for specialized services, such as cancer care, Te Froedtert & MCW hospital-based violence interruption program surgery and orthopaedics. If the individual meets fnancial requirements, is helping save lives by taking steps to interrupt the cycle of violence. the cost of their specialty care is covered under the SAUP program. Interventions that start early in the hospital setting have the potential to change behavior patterns, such as using gun violence to settle disputes Last year, Froedtert Hospital received 379 referrals to specialists, and the or seek retribution. Last year, 262 patients were served through the program provided nearly $5 million in care. 414LIFE initiative. Te majority of those referred to the program had injury events that occurred in the city neighborhoods where violence Te Milwaukee Health Care Partnership is a public/private consortium is occurring the most, suggesting that the program is reaching the dedicated to improving health care for low-income, underserved intended neighborhoods. populations in Milwaukee County, with the aim of improving health outcomes, promoting health equity and lowering the total cost of care. 414LIFE is modeled after Cure Violence, a successful violence Te Partnership brings together health care providers, government interruption efort based in Chicago and implemented in multiple cities agencies and community organizations to develop and implement a plan around the world. 414LIFE focuses on reducing the burden that gun for improvement. Trough advocacy and action, we are working together violence places on individuals, families, neighborhoods and communities to create a healthier Milwaukee. in Milwaukee County by treating gun violence as a disease. A key element to the success of the 414LIFE program is engaging community members Partnering for Healthy Schools as “violence interrupters” in neighborhoods across Milwaukee County In the fall of 2019, Froedtert Hospital began hosting a community and in the hospital setting. 414LIFE incorporates dedicated, credible school coordinator at Westside Academy as part of the Milwaukee violence interrupters who have received 65+ hours of training in outreach Community Schools Partnership (MCSP). Te community school communication, confict resolution and hospital processes and policies. model is a collective strategy to transform schools into a place where Community Health Worker Passionate students, families, staf and the surrounding community can work together to ensure every student is successful. Te strategy focuses on the About Total Health and Wellness whole child by providing academic support, social and emotional learning, Te Community Health Worker program helps increase self-management health and wellness, family and community engagement, and a safe and in high-risk populations by addressing social determinants of health supportive environment. and expanding access to health resources to assist, support and navigate individuals to necessary community-based services and adequate For more than 10 years, Froedtert Hospital has also partnered with insurance coverage. Westside Academy to provide a full-time registered school nurse. Te school nurse supports the general health and wellness needs of the school Shantel Hendricks, the community by providing daily nursing care, case management, health community health worker screenings and referrals and classroom health education services. at United Methodist Children’s Services, which is supported by Froedtert Westside Academy Community Hospital, is passionate School Coordinator about improving the • 7 community conversations/school leader team meetings overall health of residents • 4 cultural relevance book clubs for staff in Milwaukee’s Washington • 43 staff members participated in professional development day Park neighborhood. • 12 backpacks given to students Shantel believes in total • 15 coats given to students health and wellness • 12 families received computers and strives to support community members by guiding them to services for employment, fnances, food, clothing, health insurance and transportation. She also works to reduce unnecessary health care costs and improve access to primary care by providing residents resources Westside Academy School Nurse for primary care services, as well as behavioral health, dental and vision services. • 572 student visits to nurse • 572 medications given Last year, Shantel coordinated several wellness workshops, a weekly • 50 vision screenings walking group and a community garden. She also facilitated healthy • 55 students received dental sealants food demonstrations to help dispel the belief that healthy eating doesn’t • 87% school attendance taste good. • 95% return to class rate • 96.7% immunization compliance

2020 REPORT TO THE COMMUNITY | MAKING MORE HUMANLY POSSIBLE 23 Froedtert Menomonee Falls Hospital

FIT in the Parks Health and Wellness Series Helps Address Community Health and Fitness Needs In partnership with the Village of Menomonee Falls and as part of the Live Well Waukesha County initiative, the Froedtert & MCW health network is a proud sponsor of the FIT in the Parks health and wellness series. More than 25 free activities were ofered in various parks throughout the village of Menomonee Falls, including family and adult boot camps, walking club, plein air painting, yoga, sunset candlelight hike and barre ftness Julie Rickert, PsyD, and Samuel Stevens, mat classes. More than 700 community MD, share information about the efects of members participated last year. exercise on mental health at a FIT in the Parks barre ftness mat class. Froedtert & MCW health network staf ofer education on healthy eating, hands-only CPR, stroke, bike safety, fall prevention and the efects of exercise on mental health, as well as blood pressure screenings, at the community activities.

Te 2018 Community Health Improvement Plan and Process (CHIPP) Survey found that about 70% of adult residents of Waukesha County are overweight or obese, and less than half of those surveyed met recommended nutritional and physical activity goals. 2020 Contributions Our health network works to address these Tifany Voss, BSN, RN, teaches hands-only issues through community partnerships and to the Community CPR after a FIT in the Parks barre ftness programs such as FIT in the Parks. mat class. Category Amount Percent Waukesha County Community Dental Clinic ■ Government-Sponsored $17,458,465 66.2 Health Care Dedicated to Improving Oral Health ■ Health Professions $5,196,493 19.7 Te Waukesha County Community Education Dental Clinic in Menomonee Falls opened ■ Community Health $1,130,574 4.3 in 2018 to serve low-income children, Improvement Services pregnant women, special needs patients and medically fragile adults without access to ■ Financial Assistance $1,087,828 4.1 dental care. Te clinic was made possible ■ Financial and In-Kind $591,345 2.2 by a Froedtert & MCW health network Contributions $1.65 million investment and continues ■ Subsidized Health $414,605 1.6 to be operated with our fnancial support, Services marketing assistance, program collaboration ■ Community Beneft $289,373 1.1 and board member support. Operations ■ Community-Building $204,124 0.8 “Te ongoing support from the Froedtert Activities & MCW health network has been crucial WCCDC patient Juliette thanks her dental in our eforts to address the gap in access assistant Liz with a drawing. TOTAL $26,372,807 100 to dental care for thousands, helping us to positively impact not only these patients’ oral health, but overall physical health,” said Renee Ramirez, CEO of the Waukesha County Community Dental Clinic. “I know that our patients and dental team are extremely grateful.”

Since opening in 2018, the clinic has served 1,713 individuals, providing nearly $1.2 million in dental care during 5,162 appointments. Financial data, while unique to Froedtert Menomonee Falls Hospital, is based on reporting methodology similar to that used by Catholic Health Association of the United States for Planning and Reporting Community Beneft. All patient care fgures refect the actual cost of care.

24 FROEDTERT & THE MEDICAL COLLEGE OF WISCONSIN Community Outreach Health Clinic Celebrates 20 Years Local Food Pantry Partnerships Since 2000, the Community Keep Communities Fed and Healthy Outreach Health Clinic in Froedtert Menomonee Falls Hospital partners with the Menomonee Falls Menomonee Falls has been a Food Pantry and Sussex Area Outreach Services Food Pantry to help feed beacon of hope for uninsured and educate local families with food drives, a community garden and patients across Waukesha, wellness education and screenings. Milwaukee, Washington and Ozaukee counties in need of Our health system’s annual Healthy Shelves Drive gathers nutritious health care services. Each year food and personal hygiene items that are donated to local food Nurses (from left) Linda Smith, Angie pantries. During our latest drive, staf donated 6,000 healthy food there are more than 1,000 Palese and Julie Brady talk with a patient patient visits with men and about her medical concerns. and personal hygiene items to help families served by area pantries. women seeking basic medical Approximately 3,000 of those items were collected to distribute to care, laboratory tests and counseling sessions for general psychiatry and Waukesha County families. alcohol and drug abuse. Te Froedtert Menomonee Falls Hospital community garden also Many patients visiting the clinic are in need of guidance and education helps supply nutritious food to the communities we serve. Last year, to manage diabetes, hypertension and other chronic conditions. Tat was the garden provided 1,478 pounds of fresh fruits and vegetables to food the case for Wayne, a patient who was sick and didn’t know where to turn pantry clients. when he lost his job and his medical insurance. Froedtert & MCW staf provide a variety of healthy living education “Te clinic saved my life in 2019,” said Wayne, who lives in Milwaukee. opportunities to food pantry clients every month. Blood pressure “If I didn’t have a place to get my blood pressure, diabetes, thyroid and screenings, fu vaccines, diabetes risk assessments, smoking cessation heart checked, I would have ended up in the emergency room and I may information, medication reviews, know your health numbers education not be here today. Te volunteers are great and I felt comfortable right and a walk through the food pantry with a dietitian were ofered this past away. Tey treat patients with dignity and respect. Tere are no words to year to more than 175 clients. describe how thankful I am for the care I’m receiving.” Our goal is to empower our community’s most vulnerable population Pamela Parker, a founding member of Community Memorial Hospital, to make better decisions and take action to improve their health. We was instrumental in bringing the clinic to life. are committed to community partnerships like these to help accomplish that goal. “Volunteer nurses, physicians, pharmacists and clerical assistants were recruited from within the hospital,” Pam said. “Local physician clinics and contributions from drug company suppliers provided ‘medication samples’ Flu Clinics Increase Access to Preventive Care for distribution to patients. Te hospital’s diagnostic services were made Froedtert Menomonee Falls Hospital ofers free fu clinics for uninsured available without cost to the patient.” populations who use services at four local food pantries and our Community Outreach Health Clinic. Tis past year, 95 people were Linda Smith, a trusted and enthusiastic nurse practitioner passionate vaccinated at fve locations. about providing health care for the underserved, helped open the clinic and remains today. She works closely with nurses Angie Palese Te fu clinics were stafed by hospital pharmacists and support staf who and Julie Brady. are certifed by the state of Wisconsin to administer immunizations. For Debbie, who recently lost medical insurance, the clinic is a refuge.

“I’ve been struggling to manage my diabetes, hypertension and Froedtert Menomonee Falls Hospital has provided 1,177 free fu cholesterol,” Debbie said. “Medications for each of those illnesses are vaccinations to uninsured community members since 2008. expensive and my income is limited. I appreciate that the staf really listens. In 2018, I lost my husband and both of my parents unexpectedly in the span of 10 days. It’s been a difcult time, especially emotionally. I feel like the health clinic staf are watching out for me after all I’ve been through. I’m so lucky I found this clinic.”

Grants to Local Nonproft Organizations Support Healthy Communities Te Froedtert Menomonee Falls Hospital Community Outreach Steering Committee awards grants to local nonproft organizations that support community health improvement eforts focused on access to primary care, chronic disease management, mental health and prevention and wellness in the hospital’s service area.

Grants totaling $50,000 were awarded to: • Addiction Resource Council for outreach and individual/family support programs • Community Outreach Health Clinic for clinic operations • ERA’s Senior Network for seniors/adults with disabilities program • Greater Menomonee Falls Foundation for farmers markets • NAMI Waukesha for mental health and suicide prevention education program

2020 REPORT TO THE COMMUNITY | MAKING MORE HUMANLY POSSIBLE 25 Froedtert West Bend Hospital

Local Mom Gets New Smile and Dream Job With Help from the Albrecht Free Clinic Chrystal’s adult life started normally enough as a stay-at-home mother of fve. However, a drug addiction that began with legal pain killers for a condition that developed during pregnancy ultimately led to a heroin addiction. Her husband also became entangled in the downward spiral of addiction and lost his life to an overdose. After getting in trouble with the law and having her children taken away, Chrystal decided to make a change and get clean.

Chrystal had been sober for three years when she sought care at the Albrecht Free Chrystal, Albrecht Free Clinic patient Clinic because her employer did not ofer health insurance. Te clinic provider treated Chrystal’s illness, and she was also referred to the clinic dentist for dentures since she had lost most of her teeth due to her prior drug use. After several visits, she had a healthy, happy smile and a brand-new set of teeth.

During another clinic visit, Chrystal shared her frustration that because of her criminal record, she had not been able to pursue her dream of becoming a counselor. Clinic staf set up a meeting with the Ozaukee County sherif who suggested she become a peer support specialist, and with support from Senator Duey Strobel, the course that Chrystal needed to take for that position was ofered locally.

Chrystal completed the course and was ofered the peer support specialist position with Wisconsin Community Services where she supports individuals in crisis due to life 2020 Contributions events, such as suicide attempts and mental health hospital stays. She was recently asked to launch a new program that works with hospital emergency rooms to ofer support to to the Community patients admitted for drug abuse or overdose.

Category Amount Percent Chrystal is grateful for the Albrecht Free Clinic’s support. “Tey are the most caring people,” she said. “Tey felt like family and were interested in what was going on ■ Government-Sponsored $8,422,088 73.10 Health Care in my life. I would not be in the role I am today if not for their help. Tey gave me my smile back!” ■ Financial Assistance $1,373,611 11.92 ■ Community Health $753,643 6.54 Te Albrecht Free Clinic has provided free medical and dental care to thousands of Improvement Services uninsured and underinsured residents of Washington County since 1996. Health care ■ Financial and In-Kind $368,331 3.20 providers, nurses and volunteers donate their time and expertise to help improve the Contributions health and quality of life of patients. Te clinic has a strong partner in Froedtert West Bend Hospital, which provides support through laboratory and diagnostic tests, case ■ Health Professions $253,231 2.2 management, grants and other donated clinical services. Education ■ Community Beneft $230,015 2.0 Operations Froedtert West Bend Hospital ■ Community-Building $116,214 1.0 Addresses Community Health Concerns Activities Froedtert West Bend Hospital has started a three-year Community Health ■ Subsidized Health $4,313 .04 Improvement Plan to address the major health concerns in the hospital’s service area. Services Based on data from a comprehensive Community Health Needs Assessment and TOTAL $11,521,446 100 engagement of a variety of partners, the identifed signifcant health needs were access to health care services and navigation of community resources, behavioral health, chronic disease prevention and management, youth engagement, social determinants of health and community health leadership.

Te full Community Health Needs Assessment and Community Health Improvement Plan can be found at froedtert.com/community-engagement. Financial data, while unique to Froedtert West Bend Hospital, is based on reporting methodology similar to that used by Catholic Health Association of the United States for Planning and Reporting Community Beneft. All patient care fgures refect the actual cost of care.

26 FROEDTERT & THE MEDICAL COLLEGE OF WISCONSIN Active Parks Program Promotes Physical and Mental Wellness In partnership with Port Washington Parks & Rec, West Bend Parks & Rec and Aurora Health Care, and as part of the Cultivate Mental Wellness initiative, the Froedtert & MCW health network sponsored the Active Parks wellness program. More than 200 community members participated in free classes, such as mindful meditation, Reiki, yoga, tai chi, aromatherapy and antibullying that were held in local parks.

Froedtert West Bend Hospital staf taught the Reiki classes and ofered mental health wellness educational materials.

Based on the 2018 Community Health Improvement Plan and Process Survey, about 67% of Washington County residents were classifed Recipients of Healthy Community Fund grants and Healthy Community Fund as overweight and 18% reported having a mental health condition. board members Mental health conditions are associated with chronic diseases, such as cardiovascular disease, diabetes and obesity, and related to risk behaviors Healthy Community Fund for chronic disease and physical inactivity. Our health network works to address these issues through community partnerships and programs Te Healthy Community Fund awarded $244,385 in grants to eight area including Active Parks. nonproft organizations: • Albrecht Free Clinic Community Health Navigators • Boys and Girls Clubs of Washington County • Casa Guadalupe Education Center Community health navigators work with individuals who need help • Elevate Inc. accessing resources in Washington County. Funded by a Froedtert & • Friends Inc. MCW health network community gift, the navigators help those in need • Interfaith Caregivers of Washington County obtain services, such as housing and job search assistance, transportation, • NAMI Washington County education, government programs, food pantries and health care, including • Youth and Family Project medical, dental, behavioral health and substance abuse services. Te Healthy Community Fund was created in 2008 through Froedtert Te community health navigators are based at Albrecht Free Clinic and at West Bend Hospital Foundation, formerly St. Joseph’s Community Casa Guadalupe Education Center, both in West Bend. In the past year, Foundation, to support community programs and projects throughout they helped more than 700 individuals, provided over 150 screenings, Washington County that will positively afect the health and wellness of referred more than 100 individuals to community resources and provided those living and working in the area. Since the fund’s inception, more health education programming to almost 300 individuals. than $2 million has been awarded to 30 nonproft agencies.

Harvest of the Month Program Encourages Healthy Eating Froedtert West Bend Hospital has partnered with the University of Wisconsin-Madison Division of Extension to adopt the statewide Harvest of the Month campaign. Te new campaign will launch in Washington County in 2021. Te program highlights available produce items each month of the year to help children, caregivers and the broader community learn more about healthy, seasonal, whole-foods eating.

Our goal is to expand the Wisconsin Harvest of the Month program to Ozaukee County, Waukesha County and the City of Wauwatosa.

2020 REPORT TO THE COMMUNITY | MAKING MORE HUMANLY POSSIBLE 27 Community Physicians

Improving Community Health by Addressing Homelessness Te Froedtert & MCW health network hosted the Tent City Event, an educational and resource fair for people dealing with homelessness, in fall 2019. Milwaukee Rescue Mission, Goodwill, Sojourner Family Peace Center and other organizations participated in the event to provide resources and connect attendees to community programs. Transportation was provided through Dryhootch, an organization for veterans, and food was donated by Zoup! Eatery.

Froedtert Health pharmacists provided free fu shots. A social worker assisted attendees with clinic appointment scheduling and navigation to additional resources, and met with those who needed emotional support.

Homelessness afects the health and well-being of our entire community. Our health system is committed to partnering with community organizations to help end homelessness in our communities. When the quality of an individual’s life improves, the health of the community can improve.

Supporting Senior Health Education and Healthy Eating at the Oak Creek Farmers Market Te Froedtert & MCW health network sponsored the Oak Creek Farmers Market Seniors at the Market program in summer/fall 2019. Each week, seniors were encouraged to attend the market with easy drop-of/ pick-up locations from local assisted living facilities. Our health network provided tote bags for easy shopping and coordinated blood pressure screenings at the markets.

Each month, a free health seminar was held for the seniors. Te September seminar was given by Johanna Gross, APNP, Froedtert & MCW Drexel Town Square Health 2020 Contributions Center, who talked about physical activity, nutrition and mental health for the to the Community senior population. Partnering with programs like Seniors at the Market allows our health network to Category Amount Percent address chronic disease management for seniors while educating and encouraging ■ Government-Sponsored $9,987,996 90.2 healthy behaviors. Health Care ■ Community Health $511,341 4.6 Mini-Med School Offered at Jewish Community Center Improvement Services Te Froedtert & MCW health network ■ Financial Assistance $288,585 2.6 partnered with Te Harry & Rose Samson ■ Financial and In-Kind $144,509 1.3 Family Jewish Community Center (JCC) Contributions to ofer a free Mini-Medical School ■ Health Professions $89,372 0.8 lecture series to members and the public Education in fall 2019. Each interactive session with ■ Community Beneft $38,826 0.4 a medical expert focused on a diferent Operations aspect of health, such as heart health, ■ Community-Building $12,812 0.1 sports injury and prevention, DNA Activities and precision medicine, and included community resource information and a TOTAL $11,073,441 100 health screening. Te program encourages participants to become students of their Chantel Hasman, PT, MPT, CMPT, own health and learn from top experts in demonstrates the single leg balance test health and science. during the Mini-Med School lecture series. Te Froedtert & MCW health network and JCC partnership began in 2018 with the opening of on-site Froedtert & MCW health network rehabilitation services at the JCC and has grown to incorporate a variety of medical, wellness, support and educational opportunities for JCC members and the Financial data, while unique to Community Physicians, is based on reporting methodology similar to that used public, including health screenings and health risk assessments. by Catholic Health Association of the United States for Planning and Reporting Community Beneft. All patient care fgures refect the actual cost of care.

28 FROEDTERT & THE MEDICAL COLLEGE OF WISCONSIN Furniture and Offce Supplies Donated to Local Nonprofts Froedtert & MCW Athletic Trainers Keep With the opening of a new facility, the West Bend Health Center donated Local High School Athletes Safe and Healthy more than 400 used materials and supplies to twelve local nonproft Froedtert & MCW Sports Medicine Center staf have been providing organizations in February 2020. Nonproft groups that share our mission athletic training services to local high school athletes since 1988. of taking care of local communities were invited to reuse and repurpose Twelve full-time athletic trainers go to area high schools for daily injury used waiting room and ofce furniture, storage cabinets, artwork, medical assessment and rehabilitation, and they provide medical services at all equipment and ofce supplies. home games/events. Last year, our Athletic Training Services performed 2,293 program evaluations, a reduction of about 500 from previous years All items were available free of charge to the organizations, who were due to the COVID-19 spring sports shutdown. grateful for the donations. Every year, the exceptional care provided by our athletic trainers receives high praises from athletic directors, parents, coaches and student- athletes. “Trough our team approach, our athletic trainers and team physicians provide the highest quality health care for student-athletes at these schools,” said Joe Hof, MS, LAT, ATC, supervisor Julie Parve gathers items for Hope Marisa Hurst, Sammy Verburgt of athletic training services, Sports Medicine Center. “I say Athletic trainer Will George (left) and Without Borders and the Bread of and Erik Green from the Boys and athletic training student Sarah Rishel this because of the comments Healing Free Clinic. Girls Club (right) with Wisconsin Lutheran High we receive from parents, School football player Caleb Bilitz coaches, student-athletes and Night Out Events Provide Opportunity for Learning and Fun school administrators year after year.” Staf from Froedtert & MCW Community Physicians participated in six area National Night Out events in summer 2019. National Night Local schools that receive Froedtert & MCW athletic training Out is an annual community-building campaign that promotes police- services include: community partnerships and neighborhood camaraderie. Attendees could stop at our booth at each event for a fun game, giveaways and health and • Brown Deer High School safety information. • Calvary Baptist School • Divine Savior Holy Angels High School Volunteers from our health centers touched 2,475 lives at the Night • Germantown High School Out events in Butler, Germantown, Kewaskum, Milwaukee, Oak Creek • Hamilton High School, Sussex and Wauwatosa. • Hartford Union High School • Hustisford High School • Living Word Lutheran High School • Menomonee Falls High School • Milwaukee Lutheran High School • Pius XI Catholic High School • St. Augustine Preparatory Academy • Wauwatosa West High School • Wisconsin Lutheran High School

(L-R) Karia Guy, Carol Tomczak, (L-R) Rebekah Stark, Mileva Bozovic, Laura Lahr, Maureen McNally and Jacqueline Hansen and Austin Hansen Duska Stanic volunteer at Tosa Night volunteer at Butler Night Out Out July 31, 2019. Aug. 6, 2019.

2020 REPORT TO THE COMMUNITY | MAKING MORE HUMANLY POSSIBLE 29 Thank You ...

Thank you to our partners Milwaukee Center for Independence United Methodist Children’s from Milwaukee County: Milwaukee Chapter National Services of Wisconsin, Inc. Black Nurses Association United Negro College Fund African American Chamber Milwaukee Community Urban Ecology Center of Commerce of Wisconsin Schools Partnership University of Wisconsin Milwaukee Asian Pacifc American Milwaukee County Department on Aging College of Health Services Medical Student Association, Milwaukee County Emergency University of Wisconsin Milwaukee — Medical College of Wisconsin Medical Services Roberto Hernandez Center Black Arts Think Tank Milwaukee County Health Veterans Chamber of Commerce Black Health Coalition and Human Services Victory Garden Initiative Bradley Tech High School Milwaukee County Sheriff’s Department Violence Free West Allis Cardinal Stritch University Milwaukee Film Walnut Way Conservation Corp Carmen Schools of Science & Technology Milwaukee Fire Department Washington Park Neighborhood Centro Hispano Milwaukee Health Care Partnership Committee Christian Faith Fellowship Church Milwaukee Health Services Inc. Washington Park Senior Center City of Milwaukee Health Department Milwaukee Hmong Consortium Wauwatosa Health Department City of Milwaukee Offce Milwaukee JobsWork West Allis/West Milwaukee of Violence Prevention Milwaukee Latino Health Coalition Heroin/Opiate Task Force Clarke Square Neighborhood Milwaukee LGBT Community Center Westside Academy Clinical & Translational Science Milwaukee Muslim Women’s Coalition Wisconsin Hispanic Scholarship Institute of Southeast Wisconsin Milwaukee Overdose Response Initiative Foundation, Inc., Mexican Fiesta Community Advocates Milwaukee Police Department Word of Hope Ministries CORE/El Centro Milwaukee Pride, Pridefest YMCA Cream City Foundation Milwaukee Public Schools YWCA Diverse & Resilient Milwaukee Urban League El Conquistador Latino Newspaper — Milwaukee Urban Thank you to our partners Puerto Rican Festival League — Young Professionals from Ozaukee County: Employ Milwaukee Muslim Community & Health Center Faith Builders International Milwaukee National Association for the COPE Services Faith United Church of Christ Advancement of Colored People Family Sharing of Ozaukee County Fondy Food Center National Association of African Kapco Kids2Kids Christmas Program Gerald L. Ignace Indian Health Center Americans in HR, Milwaukee Chapter Mequon-Thiensville Girl Scouts of Wisconsin Southeast National Association of Hispanic Chamber of Commerce Goodwill Industries of Nurses, Milwaukee Chapter Ozaukee Economic Development Southeastern Wisconsin National Black MBA Association — Ozaukee Family Services Greater Galilee Baptist Church Milwaukee Chapter Greendale Health Department New Testament Church Thank you to our partners Greenfeld Health Department Next Door Foundation from Washington County: Guest House of Milwaukee North Shore Fire and Rescue Hales Corners Health Department Oak Creek Health Department Albrecht Free Clinic Hispanic Professionals One MKE Big Brothers Big Sisters of Greater Milwaukee Oneida Tribal Services of Washington County Hmong American Friendship Association Our Next Generation Boy Scouts of American — Hmong American Women’s Association Outreach Community Health Center Bay Lakes Council Holy Cathedral — Word of Hope Pete’s Fruit Market Casa Guadalupe Education Center Hunger Task Force Progressive Community Health Centers Economic Development IndependenceFirst Prospanica, Milwaukee Chapter Washington County Interfaith Older Adult Programs Ray & Ida Johnson Foundation for Elevate Inc. Jewish Community Center Healthy Families Family Promise of Washington County Jewish Community Pantry Repairers of the Breach Friends Inc. Jewish Family Services Revitalize Milwaukee Germantown Chamber of Commerce Journey House Salvation Army Oak Creek Germantown Community Kathy’s House Silver Spring Neighborhood Center Scholarship Fund La Causa Sixteenth Street Community Germantown Fire Department LGBTQ Tobacco Prevention Task Force Health Centers Germantown High School Literacy Services of Wisconsin Social Development Commission Germantown Park & Local Initiatives Support Corporation St. Ann Center for Intergenerational Care Recreation Department Marcus Center for the Performing Arts St. Mark African Methodist Germantown Police Department Metropolitan Milwaukee Association Episcopal Church Germantown Youth Futures of Commerce — The Business Group Tosa Cares, Inc. Hartford Area Chamber of Commerce Mexican Consulate The Juice Kitchen Hartford Union High School Milwaukee Area Health Education Center UMOS Heroin Task Force Milwaukee Area Technical College United Community Center

30 FROEDTERT & THE MEDICAL COLLEGE OF WISCONSIN Interfaith Caregivers of Waukesha County Health Washington County & Human Services Kettle Moraine YMCA Waukesha County Heroin Task Force Kewaskum High School Kiwanis of Germantown Thank you to our partners Leadership Germantown from multicounty areas: Leadership West Bend NAMI of Washington County Aging and Disability Resource Centers Rotary Club of Washington County American Cancer Society Senior Citizens Activities, Inc. American Diabetes Association Slinger High School American Heart Association St. Boniface Food Pantry American Lung Association Threshold Inc. Boys & Girls Clubs United Way of Washington County Easterseals Southeast Wisconsin UW-Extension Washington County Head and Neck Cancer Alliance Washington County Human Services Horizon Home Care & Hospice Washington County Shared Ride Taxi Hmong Wisconsin Chamber of Commerce Washington County Workforce Alliance Impact 211 Washington Ozaukee Public INROADS Health Department Junior Achievement Well Washington County LindenGrove West Bend Chamber of Commerce Milwaukee Bucks West Bend Fire Department National Alliance on Mental Illness West Bend High Schools National MS Society — Youth & Family Project, Inc. Wisconsin Chapter North Central Minority Supplier Thank you to our partners Development Council Susan G. Komen Southeast Wisconsin from Waukesha County: United Performing Arts Fund Addiction Resource Council United Way of Greater Milwaukee & Bobbie Nick Voss Charitable Funds Waukesha County Christmas Clearing Council Urban Economic Development of Waukesha County Association of Wisconsin Eras Senior Network Versiti Blood Center of Wisconsin Holy Cross Lutheran Church Vivent Health HOPE Network Wisconsin Institute for Healthy Aging La Casa de Esperanza Wisconsin LGBT Chamber of Commerce LAUNCH Leadership Menomonee Falls Lisbon Fire Department Menomonee Falls Area Food Pantry Menomonee Falls Chamber of Commerce Menomonee Falls Community Education and Recreation Menomonee Falls Fire Department Menomonee Falls Lions Club Menomonee Falls Police Department Menomonee Falls Public Library Muskego Chamber of Commerce New Berlin Chamber of Commerce New Berlin Fire Department New Berlin Food Pantry New Berlin Police Department School District of Menomonee Falls School District of New Berlin Sussex Area Outreach Services Sussex Hamilton School District Tri-County YMCA University of Wisconsin-Madison Extension – Waukesha County Waukesha County Business Alliance Waukesha County Community Dental Clinic

2020 REPORT TO THE COMMUNITY | MAKING MORE HUMANLY POSSIBLE 31 2020 Report to the Community

Making more possible.

Froedtert Health complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability or sex. Attention: If you speak another language, assistance services, free of charge, are available to you. Call: 414-805-3000 (TTY: 1-800-947-3529) Espaol (Spanish): ATENCIÓN: si habla espaol, tiene a su disposicin servicios gratuitos de asistencia lingística. Llame al: 414-805-3000 (TTY: 1-800-947-3529) Hmoob (Hmong): LUS CEEV: Yog tias koj hais lus Hmoob, cov kev pab txog lus, muaj kev pab dawb rau koj. Hu rau: 414-805-3000 (TTY: 1-800-947-3529)