VOL. 38, NO. 7 FEBRUARY 13 - 19, 2017
Source Lunch Up to speed Move to 5G technology could be a tricky issue for communities. Page 4
Akron-Canton Airport The List marketing director Lisa CLEVELAND BUSINESS Largest philanthropic Davala Dalpiaz. Page 27 gifts in NEO Page 26
HIGHER EDUCATION Tressel tackles YSU’s problems with grit The former coach’s vision has resonated in the Mahoning Valley By RACHEL ABBEY MCCAFFERTY looking favorably at the turn- around, with Standard & Poor’s rmcca [email protected] raising the university’s rating to A+ @ramcca erty and Moody’s Investors Service reaf- rming its A2 rating. Youngstown State University had In terms of enrollment, been on a bit of a roller coaster in Youngstown State has made strides terms of leadership turnover before to reach students beyond its typical Jim Tressel took on the presidency target area and at a younger age. e in the summer of 2014. Amid that, popularity of Tressel — the former the university had struggled with Ohio State University football coach the fundamentals such as budget- whose recruiting ability is, by some, ing, enrollment and nancial rat- considered legendary — certainly ings — what Tressel describes as hasn’t hurt either. Tressel, of course, the “big-picture things.” is no stranger to the Mahoning Val- His goal was to quickly reverse ley. Before his stint with the Buck- that downward trajectory. eyes, Tressel served as Youngstown So far, Tressel’s game plan seems State’s executive director of athletics to be working. For scal year 2017, and head football coach. the university trimmed its total op- But now that the university’s op- erating budget to about $169.8 mil- erations have been stabilized, the lion, from about $174.2 million the focus is on the future. In fact, the year before. And, the university foundation that raises money for noted, it was the rst operating the university is in the quiet phase budget in ve years without a struc- of a major campaign that could sig- tural operating de cit, due largely ni cantly change the university’s to a combination of cost reductions campus and bolster its o erings for and increased student recruitment. students. e top ratings agencies also are SEE TRESSEL , PAGE 11
Illustration by Karen Sandstrom for Crain’s
HEALTH CARE Clinic’s new $276M cancer hub boasts a ‘pod’ approach to care By LYDIA COUTRÉ and, ultimately, better care. Cancer Institute, who has been in his e approximately $276 million role for six years. [email protected] Cleveland Clinic Taussig Cancer “One of the rst things that I did @LydiaCoutre Center, which will begin seeing pa- and that we did as a group was to step tients March 6, is located on the back and say, ‘What do we want can- e new seven-story building add- north side of Carnegie Avenue be- cer to be at the Cleveland Clinic?’ ” ed to the east end of Cleveland Clin- tween East 102nd and 105th streets. Bolwell said. “And it was pretty evi- ic’s main campus consolidates can- It ts with the system’s patient-cen- dent that we had opportunities to cer services into one space, in an tered culture and focus on multi-dis- make the cancer programs more of The new Cleveland Clinic Taussig Cancer Center on Carnegie Avenue will e ort to add convenience for pa- ciplinary care, said Dr. Brian J. Bol- their own organizational units.” consolidate cancer services into one place. (Tim Harrison for Crain’s) tients, coordination for providers well, chairman of the Clinic’s Taussig SEE TAUSSIG, PAGE 7 Entire contents © 2017 by Crain Communications Inc. Akron news City of Green still fi ghting Nexus pipeline. Page 2 << Q&A with Akron Mayor Dan Horrigan. Page 24 High St. Hop House Page 24 PAGE 2 | FEBRUARY 13 - 19, 2017 | CRAIN’S CLEVELAND BUSINESS For Green, Nexus pipeline fi ght isn’t over By DAN SHINGLER Nexus’ route through Green called the police that a similar event could happen in City o cials say the pipeline will disrupt development plans, endanger several times to Green, either by accident or terrorism. [email protected] protected wild areas and wetlands, and diminish property values in and keep unwanted “It’s 36 inches in diameter ... and @DanShingler around Green if federal o cials force the city to allow it rather than routing pipeline survey lled with 1,400 psi gas. Your average it through less populated areas to the south. crews from tres- car tire has 32 pounds of pressure, so In an era when there is increasing passing on his you’re talking 40 times the pressure emphasis on weighing the economic land. that’s in your tire. So, no, people impact of government regulations Massillon Rd. Raintree Another Koons don’t want to live anywhere near it,” against their bene t, the city of Green Golf Road resident, Neugebauer said. “Yes, they rarely Course is feeling abandoned. GREEN Neugebauer who asked not to have accidents, but when they do, City o cials say the federal gov- be named, said they are just humongous blow torch- ernment is trampling on Green’s he has had similar issues selling va- es that are several hundred feet Mayfair Rd. chances for future development by Nimisila Proposed Nexus pipeline cant land in the area, even though wide." forcing the city to allow one of the Reservoir demand for new housing is strong. e question now is whether largest natural gas pipelines in the Greensburg Rd. Developers are watching the situa- Green has any chance of stopping the nation to pass through it. S. Main St. tion closely and are concerned. project. It has been working with oth-
“ ere’s no positive impact to the Rd. Arlington S. Daniel DeHo , president of North er a ected communities, including city of Green, in jobs or anything else,” Comet Lake Canton-based DeHo Development, landowners in Medina, but is facing Green mayor Gerard Neugebauer said Singer Lake Akron-Canton said Nexus o cials have visited him an admitted uphill ght. Airport of the proposed Nexus Gas Transmis- 77 several times seeking a right of way City o cials were all but resigned Summit sion line. “ e net economic impact County 241 across some of his company’s property to the Federal Energy Regulatory in and around Green. He hopes they Commission forcing the project for our city is a negative $120 million.” Detail e city — one of the fastest-grow- will agree to work with him so the line through, but they got some extra time ing communities in the state in re- sticks close to the borders of any of his in January when FERC commissioner cent years, with a prime location Sources: Google Maps; City of Green Crain’s map company’s a ected properties and Norman Bay resigned, leaving the along I-77 between Akron and Can- does not make it di cult or impossible normally ve-person panel with just ton and near the airport — is being er said that’s based on a 2016 Cleve- Simons’ research also supports to build on them in the future. two remaining members and no forced by federal regulators to accept land State University study of the Green’s contention that the pipeline DeHo said Nexus has been listen- quorum. When FERC declined to ap- a huge natural gas pipeline. Resi- line’s impact on Green. would leave behind a path of vacant ing so far, but he still worries about prove the Nexus line before Bay left, it dents and o cials don’t want it and Researchers at CSU’s Maxine land for as long as the line is active. the potential e ects on his future de- left the project in limbo and unable say there is an alternative route to the Goodman College of Urban A airs e CSU report contends that velopment opportunities. to gain approval until a new commis- south that would impact fewer peo- study various aspects of shale drilling Green residents will see their proper- “It does limit you. ere’s no doubt sioner is appointed later this year. ple. Plus, o cials say, it's likely to in Ohio. e school has largely sup- ty values decline if they are along the about it,” he said. “It limits you be- at doesn’t mean the project is turn valuable land into vacant lots. ported many of the oil and gas indus- pipeline, causing the city to lose tax cause you can’t build on that path.” dead — far from it. Even Neugebauer Neugebauer and other opponents try’s claims of economic bene t. But revenues over the next 50 years. Residents and city o cials also say says FERC has never denied a pipe- say the pipeline will carve a no-go CSU professor Robert A. Simons “For all taxing jurisdictions within they have signi cant safety concerns. line, and he realizes that a reroute of path for development, since nothing pointed to areas of concern for Green Green, losses are projected to total ose worries were heightened last the line, proposed by Green, would can be built on top of it or likely with- with the Nexus pipeline. over $123 million, present value, year when a pipeline owned by require FERC to set a precedent. But in 100 feet of it. at means areas the “In particular, the pipeline route about 2/3 of which would be ab- Spectra Energy, the company build- just last week, Green City Council ap- city has slated for development, in- promises to disrupt development sorbed” by the city’s school district, ing the Nexus line, blew up in rural proved the hiring of an attorney to cluding along I-77 and busy Arling- plans in the City of Green (Summit the report found. western Pennsylvania. e explosion help the city continue its ght. In the ton Road, will not be able to house County),” Simons wrote in his report. Meanwhile, some landowners say of that line, which is 30 inches in di- meantime, Neugebauer hopes that the businesses the city had hoped to “... e proposed route will render they’re already seeing their property ameter and smaller than the pro- the governor or other state o cials be able to attract, the mayor says. useless large portions of prime in- value decline as buyers walk away posed Nexus line, killed a man in a will come to his assistance — though, “ at’s land that you can’t develop dustrial and commercially zoned when they nd out about the line. home 200 yards away and melted he says, that none have stepped up, because the gas line will be under it land that Green has earmarked for “We’ve had 200 showings, six writ- plastic on houses a quarter-mile including Green native Mary Taylor, ... that’s a loss of income tax and a near-term development. Much of ten o ers, and they all backed out. away, according to published re- Ohio lieutenant governor. loss of property tax,” he said. this land is next to the Akron-Canton I’m now on my fourth Realtor," said ports. “I wouldn’t predict a victory … but As for the $120 million in lost reve- airport, and is of considerable inter- Dave Flathers, a homeowner on at line reportedly was damaged I won’t back down until it’s over,” nue and property values, Neugebau- est to the business community.” Koons Drive in Green. He said he has by corrosion. Neugebauer worries Neugebauer said.
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RSM US LLP is the U.S. member firm of RSM International, a global network of independent audit, tax and consulting firms. Visit rsmus.com/aboutus for more information regarding RSM US LLP and RSM International. PAGE 4 | FEBRUARY 13 - 19, 2017 | CRAIN’S CLEVELAND BUSINESS Small cell technology is large endeavor for state By JAY MILLER cover, like sparsely populated areas, tra c signals or sign poles in the with existing towers and antennas. right of way and can construct a new [email protected] Grzybicki added that the bene ts pole or modify an existing pole that @millerjh go beyond smart phone users being has wireless equipment. able to download movies or cat vid- ese new antennas, Gryzbicki Ohio may be at the head of the eos faster. With the added cells will said, would add between a foot to 18 pack for faster wireless telephone come additional underground ber feet on an existing pole. service in the months ahead, which that businesses need for their in- A community also may not apply is good news for people who stream creasing data needs. zoning restrictions nor exclude video or businesses that have other “Young, growing businesses al- equipment placement of equipment high data demands. ready are on tablets and other devic- from residential areas or even re- However, getting there may upset a es to conduct their business,” he said. quire that equipment be a speci c few neighborhood apple carts. “ ese new services will allow those distance from a residence or other A bill whisked quietly through the devices to move data three or four structure. state Legislature in December pre- times more quickly, making the busi- Hanna, who did not respond to an empts much of the municipal control nesses more e cient.” email seeking comment, also argued over where the next generation of e cell tower amendment at rst that the new law “o ends principles small cell towers will go. took more authority away from cities of (local) home rule.” e move in Ohio is being led by and included language that the Ohio Strongsville law director Jamison AT&T Inc. AT&T Ohio president Municipal League said would have was more circumspect. Adam Grzybicki said Ohio is one of given cities little control over place- “ ey put certain restrictions in, the rst states where the company is ment of the towers. but we still have the ability at the end rolling out this latest equipment that e original language, according of the day for health and safety rea- will increase peak data speeds. e to a league analysis, would have giv- sons to regulate our right of way,” he equipment, Grzybicki said, is neces- en the carriers the right to attach said. “So as long as we’re consistent sary as wireless carriers move on to their towers “to any structure capa- with the state law, I feel we still have the next, fth generation of wireless ble of supporting it.” the right to enact some regulations transmission, or 5G. In a Nov. 28, 2016, letter to state for (the wireless companies) to com- “ is is an incredible opportunity legislative leaders, Cleveland Mayor ply with.” DON’T LET to really position yourself as the rst Frank Jackson expressed opposition But he said Strongsville and other state to be talking about 5G technolo- to the original legislative language. cities will have to gure out how this gy on a really broad platform,” Grzy- will a ect areas that have been de- bicki said. “ is isn’t San Francisco The final bill limits signed to be pole-free, with under- THE WRONG or Silicon Valley, and it’s not Manhat- ground utilities. tan. It’s starting here. e fact that we somewhat the Asked about the concerns of com- LENDER BREAK are able to start deploying a lot of munities or neighborhoods with un- these services is a really big deal.” structures that the small derground utilities, AT&T Ohio To that, Strongsville law director cell antennas can be spokeswoman Holly Hollingsworth YOUR HEART Neal M. Jamison said, “Lucky us.” responded with an emailed state- Jamison said the city will prepare attached to, excluding ment. legislation to regulate and administer water towers and power “AT&T’s rst priority when work- applications for the new cell devices. ing with any municipality on small e new city regulations, though, will lines, and allows cities to cell deployment is to work in a col- have to be consistent with the new reject applications when laborative manner so citizens and state cell antenna law, a part of SB businesses can bene t from addi- 331 signed by Gov. John Kasich as the it sees health, safety, tional telecom infrastructure,” the legislative session was coming to an aesthetic and historic statement read. Call Northeast Ohio’s #1 end in December. “If there are no existing utility Credit Union Commercial Lender. e cell tower rules were a late, preservation concerns. poles as an option for small cell de- end-of-session amendment to a bill ployment, AT&T would evaluate the Contact Jonathan A. Mokri introduced to regulate pet sales. An- e letter stated that the proposed use of municipal light poles and traf- 440.526.8700 • [email protected] other amendment to the same bill measure was “too broad and pre- c poles in the public right of way in www.cbscuso.com prevents Cleveland and other cities vents local municipalities from hav- discussions with municipal leaders from raising their minimum wage ing a say in rates, zoning and mainte- on a case-by-case basis and could Providing Commercial Loan Financing in above the state minimum wage. All of nance issues as it relates to wireless also work with the private owners of Partnership with Area Credit Unions SM the bill’s provisions become e ective infrastructure.” structures outside the public right of on March 21. e nal bill limits somewhat the way (e.g., parking structures) for e legislation was pushed by the structures that the small cell anten- small cell deployment,” according to wireless industry, particularly AT&T. nas can be attached to, excluding wa- the statement. It’s aimed at expediting the rollout of ter towers and power lines, and al- Roger Geiger, Ohio executive di- what are called “micro wireless” an- lows cities to reject applications rector for NFIB, the national small tennas that the carriers want to at- when it sees health, safety, aesthetic business advocate, in a letter sent to tach to light poles and tra c signals and historic preservation concerns. the nance committee of the Ohio or on poles built in the public right of A Cleveland media spokesman did House of Representatives while the “We have grown way. It requires cities to approve or not provide an updated response by committee was crafting the small- signifi cantly over deny an application for new equip- Crain’s deadline last Friday, Feb. 10. cell language, said, “(W)e are sup- the last three years. ment, generally within 90 days of Analyzing the legislation that portive of the addition of language submission, and it caps application passed the Legislature in a Decem- that eliminates obstacles to expand- Armada’s counsel, fees at $250 per wireless attachment. ber blog post , William Hanna, a pub- ing small cell technology in Ohio. talent and ability e antennas also could be erect- lic law attorney with the Cleveland ese small cells will ensure Ohio ed on private property. rm of Walter & Haver eld, wrote keeps pace with evolving mobile to execute give us e new micro cell technology is that the revised legislation signed by communication technology and pro- confi dence as we designed to meet the growing de- Kasich “signi cantly impacts a mu- vides businesses tools that make move forward.” mand for high-speed wireless com- nicipality’s ability to regulate the connecting with employees and cus- munications. Grzybicki said AT&T placement, construction, modi ca- tomers simpler and more e cient.” RANDY MYEROFF has seen a 250,000% increase in data tion, and maintenance of ‘small cell’ Steve Van Dinter, spokesman for CEO, Cohen & Company tra c in Ohio since 2007. wireless facilities in the public right Verizon Ohio, AT&T’s chief competi- ese new micro cells, he said, of way,” meaning along public streets. tor in Ohio, said he was unaware of provide additional wireless capacity at means a cellular phone com- the new legislation but that his com- and coverage to dense urban areas pany can attach small-cell wireless pany continues to roll out small cell and to locations that are di cult to equipment to existing light poles, equipment for its 4G service. LEARN MORE J www.armadarisk.us/Cohen Volume 38, Number 7 Crain’s Cleveland Business Subscriptions: In Ohio: 1 year - $64, 2 year - $110. Outside (ISSN 0197-2375) is published weekly at 700 West Ohio: 1 year - $110, 2 year - $195. 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Phone: 216-522-1383 Cleveland Business, Circulation Department, 1155 www.crainscleveland.com Gratiot Avenue, Detroit, Michigan 48207-2912. www.armadarisk.us X 216-350-5050 Customer service and subscriptions: 1-877-824-9373. 877-824-9373 Reprint information: 212-210-0750 CRAIN’S CLEVELAND BUSINESS | FEBRUARY 13 - 19, 2017 | PAGE 5 Small banks have most to gain from Trump By JEREMY NOBILE bank regulator at the U.S. Department see the bene ts down the line. A driving purpose of the rule was to the DOL to do that economic and le- of the Treasury during the George W. And that could be quite impactful require advisers collecting commis- gal review,” he said. [email protected] Bush administration, sees it. for Northeast Ohio and the greater sions on fee-based investment prod- What e ect could that review have @JeremyNobile “If you’re a regulator, you rst wor- statewide market. ucts to disclose those to clients by on the industry? ry about the safety and soundness of Yet, that doesn’t mean the future is holding them to the duciary stan- Probably rather little. Some recent executive orders set- the nancial system. Number two, perfectly rosy. Any changes could take dard. It was expected — designed, re- Firms that have already been ad- ting wheels in motion for deregulation you’re worried about how e ciently years to actually come to fruition. And ally — to force transparency into the justing to the changes are unlikely to in nancial services may be the har- the nancial system works. When general political turmoil coupled with industry and drastically alter the com- abandon their e orts after investing binger of regulatory relief that nancial you look at this prism, you say to an administration that seems to be mission-based business. the time and money to do that, institutions have longed for since the yourself that Dodd-Frank could be guring out its next moves on the y ose rms not already operating at Matasar said. And those rms are in inception of the Dodd-Frank Act. improved if we take away some of the creates a degree of unpredictability a duciary standard had until April 10 to addition to those that have already Proponents of deregulation main- burden that’s trickled down to small- conservative nance types aren’t par- implement the necessary changes. And been working at a duciary standard tain that a lighter regulatory burden er banks,” said Jacques, the Boynton ticularly fond of. legal challenges to the rule that would’ve who embrace the transparency and would free up lending and grow bank D. Murch Chair in Finance at Bald- “If you’re a small or medium-sized stymied its rolling out haven’t held up. view that as a di erentiator from margins. And there’s a balancing act win Wallace University. bank in Ohio, Northeast Ohio, it’s not all Most recently, a federal judge in Texas, commission-earning brokers. in doing that while maintaining a rig- A complete elimination of Dodd- just a case of what changes we will see only hours after Trump’s executive or- Some have held out, he said, not im- orous level of consumer protection. Frank and its related components wor- here,” Jacques said. “ ere’s this whole ders were made, denied a lawsuit by in- plementing changes with the expecta- In this market, and throughout ries Jacques from a regulatory perspec- lingering issue of all this political uncer- dustry trade groups seeking to overturn tion the rule would be shut down in the Ohio for that matter, what could be tive, he said, because there are clearly tainty going forward about what chang- the rule on the grounds it was harmful courts or erased by a new president. particularly meaningful is a scaling useful pieces in there, such as the re- es we will see, when we will see them, to retirement savers, among other However, press coverage of the back of regulations for so-called quirements for systemically important and how they will have an e ect.” things. It’s the third time a federal judge rule and the changes it’s already had community banks — a swath of the nancial institutions (SIFIs, as they’re has denied that kind of suit. on the industry at-large have led to a industry struggling as a group with loosely called) to have capital require- Fiduciary fight “With the change of the adminis- wiser citizenry that’s generally more the costly litany of regulations. ments and mitigate risky investing be- tration and change in ideological aware of how brokers and advisers ose banks tend to have less than cause of the impact to the wider econ- In addition to targeting bank regu- philosophy, the expectation is that operate and how they do business. $10 billion in total assets and serve cus- omy should those banks fail. lations, Trump also directed the U.S. while the duciary rule was not actu- “Many in the investing public didn’t tomers in smaller communities that Smaller, non-SIFI banks, though, Department of Labor to review the ally delayed, that’s going to be the know — unless they were working regional and national banks don’t as shouldn’t be subject to similar stan- legal elements and economic impact practical e ect,” said Scott Matasar, a with an RIA rm, maybe just working frequently target. Larger banks control dards because they would not wipe of the duciary rule enacted by for- Cleveland attorney specializing in with the typical broker at UBS or Wells much more dominant market shares, out markets should they fail, and the mer President Barack Obama. the retail securities industry. Fargo — that they have not been held but community banks far outnumber institutions themselves are easier to e rule imposes a heightened - “And in light of the fact the labor to the duciary standard. And I think those institutions by a giant margin in resolve than a massive, complex duciary standard on advisers work- secretary con rmation as of now is people were surprised by that,” addition to playing a more specialized banking conglomerate. ing on retirement accounts by requir- hung up in the Senate, with nobody Matasar said. “ at whole issue has role in the markets themselves. “If you take away either some of ing them to make investments in only steering the ship and o ering guid- heightened public awareness on the According to the most recent data those rules or some of the power the best interests of the client. ance, it will take that much longer for signi cance of all of it.” from the Federal Deposit Insurance granted to regulators under Dodd- Corp., there are at least 198 nancial Frank to address those issues,” he institutions in Ohio today, and 190 of said, “then you’ve made the system them (96%) have total assets of less riskier all over again.” than $10 billion, while 176 (89%) at’s why Jacques touts the im- have assets below $1 billion. portance of “smart” deregulation. So their presence in the market is “ ere’s a lot in Dodd-Frank I like, quite clear. but I also think it can be xed. I have President Donald Trump’s orders concerns because what I hear is targeting regulation come as no sur- sound bites and politically appealing prise to Robert Palmer, president and quips (about deregulation). What I CEO of the Community Bankers As- don’t hear are details that reassure sociation of Ohio (CBAO) trade me that they’re looking for the safety group. and soundness of the U.S. nancial Yet, it renews hope for community system,” Jacques said. “So is this go- bankers that relief may be coming. ing to happen smartly? It’s one thing “One thing that has been very pos- to do nancial deregulation. It’s an- itive and keeps us highly optimistic is other to do it intelligently.” his executive order on the freezing of Smaller banks tend to be less risky new regulations for now,” Palmer operations in general anyhow, so one said, commenting on another e ect could argue the same level of compli- of the order. ance isn’t necessary. eir business at means no new policies will channels are more limited in scope. pop up in the near term as this review ey have tighter internal understand- is underway. ings of how they operate by virtue of be- “You will hear some people refer to ing a smaller. ey have less complex the dismantling or elimination of portfolios and tend to hold much higher Dodd-Frank. I would be honest in capital ratios than large banks do. that I don’t think that’s a possibility,” In Jacques’ opinion, a smart move Palmer said. “But could it be restruc- is focusing on those smaller institu- tured? I think the answer is absolute- tions and lightening their regulatory ly. And it needs to be.” load. Palmer noted that the CBAO isn’t “If Dodd-Frank is revised intelli- even looking for the complete elimi- gently, some of the small banks in nation of Dodd-Frank, but simply re- Ohio and Northeast Ohio really have lief for the smaller banks that were the most to gain from it,” he said. lumped together with the larger “And there are a lot of those.” banks whose lending behaviors con- But why care about the communi- tributed to the housing bubble that ty banks, especially if the bulk of con- fed the last economic meltdown. sumers and borrowers are being ser- “We are comfortable with reason- viced by companies like KeyCorp able regulation,” he added. “What we and PNC Financial Services, or even are uncomfortable with is unbal- larger institutions? anced regulation.” It’s because those banks still play a meaningful role in their markets, of- Intelligent approach ten doing business by a handshake where large companies are looking at Of course, no matter what comes paper data, extending credit to peo- of the Dodd-Frank review, change is ple and companies that might other- still a ways o . wise go unserved. Trump’s Feb. 3 orders only charge A heavy regulatory burden is rou- government agencies with reviewing tinely cited by selling banks as a main components of Dodd-Frank to see driver for the industry’s consolidation. how it could be improved or scaled In Ohio, bank charters have dropped 16% since 2011 as small banks are back to support the industry. PRESENTED BY:POWERED BY: When considering how Dodd-Frank bought out by larger ones. And new could be changed for the better, charters have e ectively stopped. though, relief for community banks So if Dodd-Frank is viewed should be a glaring priority — at least through a smart analytical lens, it’s Contact: Nicole Mastrangelo • 216.771.5158 • [email protected] that’s how Kevin Jacques, a former very likely community banks could PAGE 6 | FEBRUARY 13 - 19, 2017 | CRAIN’S CLEVELAND BUSINESS
SOLD - 48,640 SF O ce/Warehouse Bldg. 7471 Tyler Boulevard, Mentor, OH Charter schools’ ability to adjust is being tested By RACHEL ABBEY McCAFFERTY | rmcca [email protected] | @ramcca erty
here’s a lot in ux right now when it comes to char- charter school sponsors are assessed. And the country’s ter schools, especially in Cleveland. new secretary of education has historically been a big T Locally, leadership changes are underway at proponent of school choice. So what exactly do you need some schools. At the state level, it’s been a little more than to know in the midst of all this? Here’s a quick primer to a year since Ohio passed a law signi cantly changing how get you up to speed.
AT THE LOCAL LEVEL et’s start with the framework the Cleveland charters Since its creation in 2010, Breakthrough has been made Lare operating under: e Cleveland Plan was imple- up of three groups of schools: the Citizens Academy mented in 2012 to serve as a blueprint for school im- schools, the E Prep and Village Prep schools, and the Inter- provement in the Cleveland Metropolitan School District generational schools. But that will change this summer. and other schools across the city. Brooke King, executive director of e Intergeneration- While sponsors are feeling the pressure of stronger state al School, said that as the network’s ve-year contract accountability measures (more on that later), there’s an with Breakthrough comes to an end, the determination overall sense that the district and the public charters are in was that it could better serve its mission as an indepen- it together, said Christine Fowler-Mack, chief portfolio o - dent entity. e Intergenerational School doesn’t sepa- For all your Commercial Real Estate needs, please contact: cer for the Cleveland Metropolitan School District. rate students by grades, but instead includes students of Gregory B. West Nathan Osborne “Our goals at the end of the day are to ensure kids are dierent ages learning at their own pace in its classrooms. 216.861.5379 216.861.5792 learning,” she said. e transition agreement was signed in January and will [email protected] [email protected] HannaCRE.com She credits the Cleveland Plan for this environment, become eective in June, though the networks plan to which she said focuses on end results and nding “com- continue working together less formally. mon ground” instead of competition. Next up, another leadership change at Cleveland char- e Cleveland Plan was a big “threshold moment,” said ters could come from the I CAN SCHOOLS, which is ex- Upcoming Editorial Feature Alan Rosskamm, CEO of charter school network Break- ploring opportunities for what it calls a “partnership” through Schools, as there was a lot of competition before- with education company Pansophic Learning, the net- hand. It’s unusual for charters to be invited to collaborate work said in a statement. with a district, but in Cleveland, the school district even “We feel strongly that our performance will continue to sponsors some charter schools. increase with enhanced eorts and additional resources,” It should be noted that not everyone agrees that the Cleve- the statement read. land Plan has been a success — for example, Rick Lukich, the And an honorable mention, as it’s already taken place: president of Constellation Schools LLC, said he thinks it’s e I CAN Schools went through a notable change in 2016 been a “total failure” — but it would be di cult to argue that it when teachers at some of its buildings chose to unionize. A hasn’t made big changes to the way the city’s schools work. statement from the network indicates that it supports the And now, on to the signi cant changes underway at teachers’ decision to unionize and pledges to support them. some of Cleveland’s charter networks. Teaching conditions aect learning conditions, said First, the concrete one: this summer, the Breakthrough Melissa Cropper, president of the Ohio Federation of Schools, which have attracted particular attention for Teachers, which worked with the teachers at the I CAN their strong performance, will be undergoing a signi cant schools. e schools had been experiencing high teacher change. But if done correctly, it should be “invisible” to turnover, and there is hope that as work conditions im- meeting and event planner families and students, Rosskamm said. prove, turnover will, too. Cleveland is on the rise, quickly causing it to become a competitive market for venues and conference centers. AT THE STATE LEVEL Spotlight your organization through this unique marketing f course, these changes in Cleveland aren’t happen- changes were negative, as he thinks the environment has opportunity - in print, online and with Google Maps and Oing in a vacuum. dampened enthusiasm for opening new schools. Google Search. In fall 2015, the state passed Ohio House Bill 2, a set of Stephanie Klupinski, executive director of charter sweeping changes to how charter school sponsors are schools for the Cleveland Metropolitan School District, ISSUE DATE: MARCH 20 monitored. Sponsors now are accountable for the aca- said she has seen fewer charters open each year. ere AD CLOSE: MARCH 9 demic performance of the charter schools they sponsor. If has been an increase in charter closures, which Klupinski their schools aren’t performing up to standard, sponsors thinks is likely a direct result of the push for accountabili- BOOK YOUR AD TODAY, CONTACT: can be restricted from opening new schools or even have ty behind HB 2. Charters do have a valid reason to com- Nicole Mastrangelo • 216.771.5158 • [email protected] their authorization revoked. plain about the use of academic performance to judge Education policy think tank omas B. Fordham Insti- sponsors, Klupinski said, particularly at a time when tute, which sponsors a number of charter schools in Ohio, those measures are uctuating and other schools aren’t in January released a report examining the success of the being held accountable for their performance. rst year of HB 2. One of the main ndings of the report Lukich said charters were created to allow for experi- was that the charter sector was “becoming more quality mentation, but the emphasis on testing and the pressure focused.” e evidence of that was that 21 charter schools, from the state means there’s “very little room” for innova- mostly low-performing, closed in 2016, and only eight tion now. e bargain that charter school operators had opened. e report concluded that this suggests sponsors essentially made with the state was that they would take BUSINESS GOT are vetting schools more closely before opening them, but less money in exchange for fewer regulations, but the it noted that it also could mean the reforms are having a state hasn’t followed those guidelines, he said. chilling eect on openings. King of the International School noted that sponsors are YOU UP AT Passing legislation doesn’t guarantee improvement, said struggling with the heavy compliance, which can get down Chad Aldis, vice president for Ohio policy and advocacy at the to minute details like how close ags are to the doors. Fordham Institute and one of the authors of the report. He Rosskamm said this has been almost a “perfect storm.” NIGHT? said it appears that the state changes are leading to tougher Ohio had been lacking in sponsor and charter accountabil- looks at when to open or close a school. Aldis said the new ity, but the new standards came as state testing changed. state guidelines are a good start, but can be improved. “We’ve got kind of a mess,” he said. “You can’t close your way to improved student achieve- Rosskamm said he thinks the focus needs to be on let- ment,” he said. ting the tests settle down and then measuring charters Lukich of Constellation said the changes have aected against those academic standards, as well as including a every charter school operator in the state. In his eyes, the measure of nancial accountability.
count fewer sheep AT THE NATIONAL LEVEL ll of these Ohio changes are happening at the same But Aldis doesn’t expect the new administration to Atime as the country gains a strong advocate of school have much of an eect on Ohio. He expects support to with us by your side. choice as its education secretary in Betsy DeVos. DeVos continue for the Charter Schools Program, from which previously chaired the American Federation for Children, Ohio already has won a grant. And, while DeVos is a which advocates for families’ right to choose their chil- stronger proponent of school choice than her predeces- dren’s educational path through measures like public sors when it comes to vouchers for private schools, Aldis charter schools and private school vouchers. said he doesn’t see the federal government requiring Cropper, for one, is concerned DeVos will support for-prof- voucher programs. (Regardless, Ohio already has ve.) it charter schools. e union has never been against charters DeVos’ nomination was divisive, but he thinks that’s in general, but the question has been about accountability. more about the times we’re living in than the impact she Call 216-302-4769 or visit manchesterrbg.com/crains But when it comes to for-pro ts, Cropper said the notion of can actually have in any state. After all, Aldis said, educa- making money o educating children is “egregious.” tion is a matter of “state law and local school districts.” CRAIN’S CLEVELAND BUSINESS | FEBRUARY 13 - 19, 2017 | PAGE 7 TAUSSIG CONTINUED FROM PAGE 1
at idea is evident in the new build- ing, which is organized into “pods,” each dedicated to a cancer type. For instance, all breast cancer patients would go to the same space, where doctors will come to them — instead of Newly commisioned art graces the patients having to stop by multiple the walls of the cancer center. o ces — and where the nurses will be- come experts in that disease type. oerings, they’re easily accessible Patients will meet with their doc- and visible on the rst oor to let tors, such as medical oncologists, ra- people know they’re available. diation oncologists and surgeons, in “ e whole vibe of the building is an exam room, then walk down the extremely positive, and generates a hall within the same pod to treat- sense of warmth and empathy,” Bol- ment rooms. well said. “We think having all three provid- And, of course, aims to re ect the ers in the same spot is helpful not Clinic’s reputation and quality. Bol- only for the patient’s convenience, well said the patient-centric space will but for the doctors’ ability to interact draw patients locally and beyond. with each other,” said Dr. Matt Kalay- e new 377,000-square-foot cio, chairman of the Department of building certainly helps with capaci- Hematology and Medical Oncology ty, oering signi cantly more space at Cleveland Clinic Taussig Cancer than the current 200,000 square feet. Institute. “ e questions get an- It holds 126 exam rooms and 98 treat- swered; there’s more communica- Dr. Matt Kalaycio, chairman of the Department of Hematology and Medical Oncology, stands in the new art ment rooms, compared to the cur- tion; there’s less confusion about therapy room at the Cleveland Clinic Taussig Cancer Institute. (Tim Harrison for Crain’s) rent 74 exam rooms and 72 infusion what we’re going to do next.” chairs. e building holds the same In between a patient’s exam and within a couple of years. features, service amenities, natural number of linear accelerators (six) treatment, the doctors and nurses is model is in line with a nation- light and the feel of the building. and a gamma knife suite. can meet to talk about the plan, al trend of health systems shifting Floor-to-ceiling windows drawing is added space was much need- which is an important step in trans- from the old-fashioned organization- natural light are throughout the ed, Kalaycio said, at a time in which lating discussions with patients to al schemes that divided a hospital building; simple, colorful artworks people with cancer are surviving treatment, Kalaycio said. Right now, into departments, said Mark Votru- dot the walls; and true to Clinic style, more and longer, and in an area with the exam rooms and treatment ba, a professor at Case Western Re- lots of white brightens the space. where the population is aging. rooms on separate oors, there’s no serve University who studies health e facility also houses many sup- Care will become more national- easy way to communicate and little economics. port services, including art and music ized over time as systems develop consistency for which nurses are e new approach, which Votruba therapy, a resource center, a private strong reputations and have the ca- working with which doctors. calls condition-speci c care, is more prosthetics tting area and an area for pacity to draw from beyond the re- “Now with these pods, with the of an institute-based model that fo- prayer or meditation. ere’s also a gion, Votruba said. treatment rooms attached … this pod cuses on the continuum of care and boutique for patients with chemo-as- “As I see it, and how a lot of econo- of doctors will know this pod of nurs- providing the entire set of resources sociated hair loss to receive wigs, caps mists see it, is that you don’t neces- es,” he said. “ ey’ll become a better that a patient with a particular condi- and scarves, and a wellness center for sarily need every single hospital in treatment team.” tion needs. It is easier for patients, he facials and other aesthetic services. the country trying to provide the cut- ough it would be di cult to said, and easier for providers to work “Everybody who’s diagnosed with ting-edge treatment for every condi- prove improved outcomes as a result toward higher quality and better cost. cancer is scared,” Bolwell said, “so it tion that exists in the world,” he said. of this method, fewer patients will be Being able to ensure dierent spe- is important to oer services to pa- And if cancer centers in Northeast confused, anxious and depressed, cialties work together easily was a tients and families to help manage Ohio begin to draw in more patients Kalaycio said. He expects to see that main goal of the new building, Bolwell that stress.” An expanded wig shop will cater with nationally renowned care, Votru- re ected in patient experience scores said. But also important, were design ough not everyone will use the to the needs of patients. ba said, “it’s an absolutely great thing.” SALT• SALT • SALT •Water Softener • Industrial • Food • Ice Melt • Sea Salt independence Call For Pricing!! Minimum Delivery:1Pallet integrity best interests
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1-800-547-1538 Glenmede’s services are best suited to those with $5 million or more to invest. Salt Distributors Since 1966 glenmede.com @glenmede /company/glenmede PAGE 8 | FEBRUARY 13 - 19, 2017 | CRAIN’S CLEVELAND BUSINESS Opinion
From the Editor Business leaders share lessons they’ve learned
Businesses, from large corporations to mom-and-pop shops, have a short lifespan. Back in 2015, scientists at the Sante Fe Institute in New Mex- ico found that on average, businesses survive for about 10 years before they are bought, merge with others or close. at’s so- bering information for most entrepreneurs. Margie Flynn and Barb Brown know they’ve beaten the odds as business owners. ey founded BrownFlynn, their corporate sustainability and governance consulting rm, back in 1996. ey’ve lapped the aver- age lifespan and to celebrate their rm’s 20th anniversary, Flynn and Brown decided to publish a book with advice from great business leaders. ey’re donating net pro- Elizabeth ceeds to the YWCA to support its Nurturing McIntyre Independence and Aspirations program, which helps young women transition out of foster care. Editorial The remarkable Flynn and Brown inter- viewed more than two dozen stories of these C-suite professionals from a variety of industries for their 25 leaders (who book, “Uplifting Leaders* (*Who Happen to Be Wom- Twists and turns happen to be en”). e asterisk is import- e good vibes from last summer’s opening of the trans- the space could indeed have accommodated buses safely.” ant, too. Research shows that formed Public Square are o cially gone, now that we’ve hit the e studies have recommendations for keeping the square safe women) need less than 15% of executive of- point of arguing over tra c and safety studies — actually, make if Superior were to reopen to buses, including reducing bus speed cers are women and, de- that summaries of tra c and safety studies — examining the through the square; improving signage and striping; and nding to be told and spite a healthy jump in recent routing of buses through the square. ways to reduce jaywalking. ose are all worthy steps to take to put years, women still make up e Greater Cleveland Regional Transit Authority last week this needless distraction behind us and make a Public Square that celebrated. less than 5% of Fortune 500 released summaries of the studies that recommended reopening can be safe, fun and work for all citizens as the weather turns nicer CEOs. As the book points out, the square to buses. Consultant Parsons Brinckerho says the and people return in greater numbers to downtown streets. of the 2016 Fortune 500 companies, only 21 are led by women, closing of Superior Avenue to RTA has increased the risk to bus RTA general manager Joe Calabrese told Crain’s last week, which is down from 24 in 2015. operations, pedestrians and motor vehicles at 15 pedestrian “Our conversations with the city have been ongoing and will Flynn and Brown write in the book’s introduction: “What crossings and ve intersections around the square’s perimeter. continue for the next several weeks.” at’s encouraging, but better way to ‘pay it forward’ than to interview and share the A separate study, from K & J Safety and Security Consulting now we need action to back up the talk. uplifting stories of 25 top-ranking women executives — about Services Inc., nds the square’s vulnerability to terrorism and those who lifted them up on their journeys and those they up- other security issues exist whether Superior is open or closed to lifted along the way?” e book is broken down into seven buses — a direct rebuke to a red herring argument by Mayor chapters, which include anecdotes from the interviewees that Frank Jackson in favor of keeping the roadway closed. Tying NOTS describe the highs and lows of their careers. Under “Lasting Im- e mayor wasn’t happy about RTA’s release of the study Last week, the Cleveland medical community publicly put to pressions,” we learn about the myriad life lessons taught by par- summaries, telling Cleveland.com, “We were completely sur- rest the long-running trauma drama that had existed since Uni- ents and colleagues. In “Lifelong Learners,” we hear about the prised at the fact that a nal report was issued. Not only have we versity Hospitals opened Cleveland’s second Level 1 trauma value of listening as a leader. In Chapter 6, my favorite, inspir- not completed a process, we do not have a ( nal) report.” center. It was announced that the Cleveland Clinic, UH and ing quotes from these successful women are printed on perfo- Fair enough, but the direction this is taking is clear. e tra c MetroHealth are coming together to form a new Northern Ohio rated card stock that the reader can tear out and share. study summary states that the closure of Superior to buses in- Trauma System, which holds the same name as the Clinic and A baker’s dozen of Northeast Ohio executives, leaders such creases RTA’s annual operating costs by $805,300, an amount MetroHealth-led regional trauma network that formed in 2010. as Beth Mooney, Jenni er Deckard, Jodi Berg and Margaret that’s not as much as feared but nonetheless is signi cant for UH, for years, had chosen not to participate in NOTS, despite Wong, are among the “Uplifting Leaders” featured in the book. the cash-strapped agency. e closure also creates delays of 72 several invitations. e remarkable stories of these 25 leaders (who happen to be seconds in the morning and 60 seconds in peak evening hours. Competition, of course, is necessary in medicine. Northeast women) need to be told and celebrated. At Crain’s Cleveland ose gures, too, are lower than expected, but a public transit Ohio is fortunate to have a number of top-tier medical institutions Business, we, too, are committed to telling those stories. Our an- system with consistent delays in getting people where they that push each other every day to do better. But when it comes to nual Crain’s Women of Note Awards, and pro les of these local need to go is not good for citizens or businesses. trauma, collaboration — not always competition — is the best women leaders online and in our print publication, always e evidence is piling up that closing Superior to bus tra c has medicine. We were skeptical, like many, when UH launched its serve to inspire. e awards ceremony is one of my favorite a negative nancial and operational impact on RTA that is not in Level 1 trauma program. We were worried it would unnecessarily events of the year as we recognize a dozen or so women leaders anyone’s best interest, regardless of the aesthetic preference for a cause another nancial hardship for MetroHealth, which, in fact, it for the work they do professionally and in our community. uni ed Public Square. Buses had been re-routed around Public did. MetroHealth though has masterfully handled the revenue hit. I encourage you to read “Uplifting Leaders” for inspiration and, Square through construction and then after it opened last summer, NOTS 2.0, though, has the potential to give us a clearer pic- as the authors say, as a call to action to uplift other women. And I though they were supposed to start running through it again in Au- ture of what’s happening with trauma locally and, most impor- hope you’ll think about women in our business community who gust. at didn’t happen. In an editorial last November, we noted, tantly, where we can improve as a community. UH’s decision to already are answering that call. Nominate them for consideration “As much as people enjoy the bus-free center of Public Square, it’s join with the Clinic and MetroHealth is the right thing for the in the Crain’s Women of Note Class of 2017. e deadline is Feb. 17. unfortunate that there wasn’t a test for a couple months of whether health of our community. Nominations can be made at CrainsCleveland.com/nominations.
Publisher and Editor: Elizabeth McIntyre ([email protected]) Write us: Crain’s welcomes responses from readers. Letters should be as brief as possible and may be edited. Send letters to Crain’s Cleveland Business, 700 West St. Clair Ave., Suite 310, Managing Editor: Scott Suttell ([email protected]) Cleveland, OH 44113, or by emailing [email protected]. Please include your complete name and city from which you are writing, and a telephone number for fact-checking purposes. Sections Editor: Timothy Magaw ([email protected]) CLEVELAND BUSINESS Sound o : Send a Personal View for the opinion page to [email protected]. CLEVELAND BUSINESS Contact Crain’s: 216-522-1383 Please include a telephone number for verification purposes. CRAIN’S CLEVELAND BUSINESS | FEBRUARY 13 - 19, 2017 | PAGE 9
Cures Act could be ‘big Help us win’ for biomed groups Block By LYDIA COUTRÉ fought the bill, saying that it would Palinchik said the act could have put patients at risk and would weak- the most impact for companies [email protected] en U.S. Food and Drug Administra- working on breakthrough or innova- @LydiaCoutre tion requirements. tive projects without anything to Pediatric e Cures Act authorizes the FDA compare the device to, but that meet Some biomedical companies in to use certain tools to help move a big need. Northeast Ohio hope a new federal law along development, said Dr. Gil Van “So being able to help a larger pop- that aims to speed up drug approval Bokkelen, chairman of Cleve- ulation for some of those very Cancer and to increase investment in medical land-based Athersys Inc. He stresses rare diseases, this will be a really research will bene t their work. that these tools help rea rm the helpful option as well,” she said. e 21st Century Cures Act, signed FDA’s authority to provide appropri- Abeona Therapeutics is one AND SUPPORT into law in December, is a wide-rang- ate oversight in a way that ensures such company. It's working to de- ing biomedical innovation act. It that therapies developed are e ec- velop therapies for life-threaten- CLEVELAND CLINIC commits $6.3 billion over seven years tive and safe. ing rare genetic diseases and has to combating opioid addiction; sup- For instance, he said, the Cures Act three clinical trials currently un- CHILDREN’S porting brain research and precision is designed to expedite the develop- derway. Tim Miller, president and medicine (tailoring health care and ment of innovative therapies in a way CEO of the clinical-stage biophar- treatments speci cally to individual that is “prudent and appropriate.” maceutical company, said the patients); improving mental health is is a “really positive step forward,” piece of the Cures Act most rele- care; and investing in cancer re- for companies like Athersys that are vant to Abeona is the FDA’s ability search and care. actively involved in the regenerative to consider unique characteristics It also will modernize and stream- medicine cell therapy space, Van of therapies — like regenerative line clinical trial design, where some Bokkelen said. medicine — in order to grant ac- UOTZNKcMNZ elkandelk.com/weakstuff area biomedical companies see op- “It makes our development path celerated approval. portunity in the law. more e cient and clearer and more “ is gives the FDA more things in Dr. Jonathan S. Stamler, president transparent, but it’s also good for the their toolbox for regenerative medi- of Harrington Discovery Institute at patients that we’re committed to cines, for (medical) devices,” Miller University Hospitals, said Northeast helping,” he said. “ is basically pro- said. “It helps with breakthrough sta- Ohio could see an inux of dollars vides the FDA with additional exi- tus. ey’re trying to move forward behind cancer and neuroscience re- bility to help speed the development recognition of standards.” search investments. Medical centers, of those innovative therapies, but Athersys' Van Bokkelen also noted health systems and academic medi- again, doing it in a way that is de- the importance of the added resourc- cal centers across the country will signed to protect and ensure patient es and greater exibility for the FDA bene t from the act’s focus on cancer safety and well-being.” to hire people. He said the law is and neuroscience, which Stamler e passage was a “pretty exciting meant to make it easier for the FDA said are both “major unmet needs in win” for medical device and pharma- to nd and hire experienced individ- medicine.” ceutical companies, among others, uals so the agency can do what it is “ ere’s a focus on these areas of said Jennifer Palinchik, president of charged with doing in a more e ec- unmet needs and cutting-edge sci- JALEX Medical, a Westlake company tive manner. ence, which we should be competi- that provides consulting for product Palinchik said that implementa- tive for,” Stamler said. development, regulatory and quality tion will take some time; she expects e Cures Act, he said, is a general needs. to see impact closer to and into 2018. e ort to speed review, support inno- Although it has yet to be seen how But many hold out hope that the vative research (particularly in neu- exactly it rolls out, Palinchik said she law can help advance discoveries to roscience and cancer), advance new thinks the law will give her clients market. And, looking further ahead, therapies, accelerate clinical trials more access to clinical trial data, and Van Bokkelen hopes that the Cures and advance precision medicine. that changes to the review process for Act will mean successes that trans- Some have criticized the act for the FDA approval will be helpful to com- late to broader positive impacts in $3.5 billion cut it makes to the Pre- panies. the region. vention and Public Health Fund, “I think it’s de nitely a big win for “If companies like us are success- which was established under the Af- those groups that have that kind of ful, that’s actually going to have a big fordable Care Act and sets aside long-term technology and develop- impact in terms of creating jobs, at- funds for preventive programs and ment paths where it’s excessively ex- tracting investment capital,” he said. other activities, including tobacco pensive,” she said. “ e clinical trial “It’s also going to provide meaningful prevention, immunizations and requirements have been pretty ex- economic bene t for the region as screenings, research and public tensive and prohibitive for some of more and more companies like us health workforce and training. these companies, and especially the achieve the success that we believe Patient advocacy groups also smaller companies.” we can achieve.” Aurora-based shopping center investor finds deal near home By STAN BULLARD market value of $5 million for proper- household income is $110,000 yearly.” ty tax purposes. e shopping center dates from [email protected] Padanilam said the prior owner 1973. It originally housed a Heinen’s @CrainRltywriter made signi cant improvements to supermarket, which in 1996 moved the property, but that he was attract- to Aurora’s Barrington Square shop- Shopping center investor-opera- ed to it because it o ers a local, and ping center. tor Joseph Padanilam scours the long-term, hold. e latest seller, SGO Aurora, is a country for acquisitions for his Opti- e one-time DDR Corp. executive joint venture formed by Los Ange- mus One LLC. But he found his lat- said he also sees “upside potential in les-based Oaktree Capital private eq- est purchase ve miles from his of- the property. It’s 8% vacant, so there uity fund and a unit of Strategic Real- ce served by the same Aurora post is an immediate opportunity and ty Trust Inc., a San Mateo, Calif.-based o ce. there is a chance to improve tenancy real estate investment trust. Through Optimus Aurora LLC, over time. It also may be able to cre- Optimus, launched in 2009, owns his firm on Feb. 1 paid $7.5 million ate an outparcel for a freestanding other shopping centers in Holly for Aurora Commons shopping retailer or restaurant.” Springs, N.C., and Mason, Ohio, near center, 300 Aurora Commons Cir- He considers it a grocery-an- Cincinnati. It previously sold Erie cle. chored shopping center because it Commons in Mentor and a Tampa, e seller, SGO Aurora LLC, had contains a Marc’s deep-discount and Fla., shopping center. owned the Marc’s-anchored com- food store. Padanilam said he focuses on munity center since March 13, 2015, “I think Marc’s is an outstanding re- shopping centers anchored by gro- when it paid $7.2 million for the tailer,” Padanilam said. “ is one is cery stores because they o er stable property, according to online Por- unique. Aurora has really good demo- income. at enables them to per- tage County property records. graphics and a good school system. form in both up and down economic e county assigns the center a Within three miles, the average cycles. PAGE 10 | FEBRUARY 13 - 19, 2017 | CRAIN’S CLEVELAND BUSINESS Focus
Cleveland Institute of Art student Emilee Wheeler works on a piece alongside Thomas Nowacki, who chairs the biomedical arts program. (Contributed Photo) HIGHER EDUCATION These art students have guts Cleveland Institute of Art’s biomedical arts program is quite a draw By JUDY STRINGER graduates of CIA,” he said. “It is one Today, CIA holds sole responsibili- of four accredited graduate-level of the few programs of its kind in the ty for the four-year program, al- programs in North America. CIA of- [email protected] country.” though students still take science fers one of the few undergraduate e biomedical art curriculum at classes at Case including — thanks to biomedical arts concentrations. Joe Pangrace admits he is no dif- CIA traces its roots back to a partner- a recently reinstated requirement — While CIA’s program is not identical ferent than most professionals in his ship with another Cleveland institu- a gross anatomy course that features to the graduate o erings, Nowacki eld of choice. As a young student, he tion. e late Raphael Poritsky, an cadaver dissections. said its bachelor grads come away loved science. He likely would have anatomy professor at Case Western “ e main role of a medical illus- “with all the artistic skills and tech- majored in human anatomy, astron- Reserve University, founded the trator or biomedical artist is to be niques and a deep understanding of omy or geology had he not encoun- medical illustration program in 1974 able to communicate with scientists the eld to support a career in it.” tered a eld that allowed him to ex- as a joint venture between CIA and and physicians. ey have to have a Like other artistic disciplines, bio- plore and harness both science and CWRU. full understanding of the human medical art has changed consider- his other passion — art. “At the time, students took biology body, so that the people they are ably with the evolution of digital Pangrace is a trained medical illus- and anatomy courses at CWRU and communicating with do not have to technologies. Nowacki and Pangrace, trator and supervisor of medical il- studio courses at CIA,” said omas explain the science to them,” Nowac- who is an adjunct professor at CIA, lustration at Cleveland Clinic. As a Nowacki, chair of the biomedical arts ki said. started when pencil, brushes and pa- biomedical artist, he and his team program, renamed in 2005 “to better Eighteen to 20 students apply for per were the tools of the trade. eir work with physicians and research- re ect the breadth of the content,” he CIA’s biomedical art program each students may start with a sketch but ers to create visual representations said. year, according to Nowacki, and he spend the bulk of their time using a for publications, presentations and typically accepts 10 to 12. After re- computer mouse, imaging software patients. Other biomedical artists il- “Everything we do is for viewing portfolios, he interviews ap- and video, interactive and animation lustrate or animate text books, video some sort of educational plicants and ensures they under- technologies. games and pharmaceutical adver- stand the depth of science involved. “Some people — and I still do — tisements or create exhibits at nature purpose, whether it’s “Everything we do is for some sort will work with a pencil sketch before and science centers. Attorneys use educating patients, of educational purpose, whether it’s going to the computer to create a n- biomedical artists to translate com- educating patients, consumers or ished illustration,” Pangrace said. plex medical information for judges consumers or students. students,” he said. “It’s not about And, while the medium may change and juries into two- and three-di- It’s not about drawing a drawing a pretty picture. It has to be over time, he added, the challenge mensional images. correct rst.” remains the same. And, like Pangrace, a portion of pretty picture. It has to be Wendy Hiller Gee, president of the “ e challenge is to be innovative those specialized illustrators got correct fi rst.” Association of Medical Illustrators, in the way that you want to show their start right here in Northeast based in Lexington, Ky., estimates something that can be very compli- Ohio at the Cleveland Institute of Art. — Joe Pangrace, supervisor there are 1,200 medical illustrators in cated and, at the same time, create a “Most of (Cleveland Clinic) illus- of medical illustration at the United States. e majority, she really nice, aesthetically pleasing trators — six of the eight here — are Cleveland Clinic said, earned master’s degrees at one piece of art work,” he said.
Q&A - Page 12 | ADJUNCTS - Page 12 | ADVISER - Page 14 CRAIN’S CLEVELAND BUSINESS | FEBRUARY 13 - 19, 2017 | PAGE 11 HIGHER EDUCATION
third year and will be publicly an- TRESSEL Northeast Ohio public campus enrollments nounced next fall. Overall, there are At a time when Ohio’s public, main campuses saw close to flat enrollment, Youngstown State University experienced a ve main objectives the funding CONTINUED FROM PAGE 1 significant drop. Youngstown’s enrollment fell from a headcount of 15,100 in fall 2010 to 12,432 in fall 2015. That’s a would support: the Mahoning Valley drop of almost 18% at a time when the state’s main campuses saw enrollment increase by about 1%. Innovation and Commercialization Tressel said he wants to see the uni- % chg Center, a “student success center,” versity as a “solid, mid-major, if you 2010- endowed chairs and professorships, will, research institution” that can also University main and regional campuses 2010 2011 2012 2013 2014 2015 2015 campus beauti cation and student serve the region’s workforce needs. scholarship and work opportunities. And, while the school no longer has Cleveland State University 17,386 17,447 17,525 17,730 17,194 17,151 -1% e Innovation and Commercial- an open enrollment policy, it’s still Kent State University 41,636 42,438 42,811 42,106 41,444 41,181 -1% ization Center would be a collabora- important for the university to be ac- tive e ort between a variety of insti- cessible to the local population. University of Akron 29,511 29,832 28,735 27,309 26,106 25,159 -15% tutions including the university and “ rough the changing waves of Youngstown State University 15,100 14,496 13,769 13,363 12,512 12,432 -18% the Youngstown Business Incubator, education, the realities of funding, McFadden said, giving companies, Source: Ohio Department of Higher Education what is it that we’re going to set our students and other individuals a sights on being?” Tressel said. “Un- place to work together and share re- fortunately, there aren’t enough re- “How can we be the backer of the university, said things sources in the advanced manufactur- sources to be everything we’d like to are “pointing in the right direction” ing space. be, but how can we be the best part- best partner within the at Youngstown State. And that’s good e student success center would ner within the region to do a great job region to do a great job for the city, as well as the university. update one of the university’s older, of being able to attract companies “As YSU goes, so goes Youngstown more established buildings — Jones and provide the workforce that peo- of being able to attract proper,” Small said. Hall — and its library and turn it into ple need and discover the knowledge When it comes to the future of a a central location where students that can lead to startups and, you companies and provide university, its success in fundraising could access a variety of services, know, those types of things? It’s an the workforce that becomes critical. Enter the from “counseling to career services exciting time from that standpoint.” Youngstown State University Foun- to scheduling,” McFadden said. people need?” dation, which is in the midst of a si- “When we looked at it, we have The pitch lent campaign that President Paul over 40 entities that support our stu- — Jim Tressel McFadden calls the “worst kept se- dents on campus in various ways,” he Youngstown State su ered an en- cret in town.” e foundation is inde- said. “But they’re here, there and ev- rollment decline of nearly 18% from fall pendent from the university and took erywhere.” 2010 to fall 2015, the second largest Swegan said, primarily through di- Funding the future on the university’s development ef- Home Savings is a longtime con- drop of any of Ohio’s public campuses rect marketing. forts in 2014 at the encouragement of tributor that’s already made a com- in that time, according to the state’s en- In just two years, the university has Given its involvement with regional Tressel, which McFadden said took mitment to the quiet campaign rollment data. (Only Central State Uni- changed its population from 86% economic development e orts and its about $1 million annually o the uni- through its charitable foundation, versity saw a larger decline.) Overall, coming from the ve local counties role as one of Youngstown’s largest em- versity’s budget. though Small declined to share the Ohio’s public, main campuses saw an to about 71%, Swegan said. ployers, the success of the university is Before launching the campaign, the amount. He said the time was right increase of a little under 1% in that “We will always be heavily local,” critical to that of the Mahoning Valley. foundation started with a feasibility for a contribution because momen- time. But the tide may have started to he said. “I mean, there’s no apologiz- Youngstown Mayor John McNally study conducted by a consultant, who tum has been building at Youngstown turn for Youngstown State. In the fall of ing for that.” But the university is get- said in order to bring people to the McFadden said found high enthusi- State. (Full disclosure: Tressel’s wife, 2016, preliminary headcounts showed ting better at reaching students in city, the university needs to do well. asm for the president. e foundation Ellen, is on the board for the bank.) the university had 12,756 students en- di erent ways, he added. McNally said the role of coaches had planned on working toward a $75 is is McFadden’s fourth cam- rolled. e o cial headcount for fall Retention has also improved in re- and presidents are similar, and that million goal, but the consultant said it paign, and he said the president has 2015 had been 12,432. cent years — though it took a slight Tressel has essentially served as a could aim higher because of that en- changed everything: the foundation’s Youngstown State expanded its reach dip from fall 2015 to fall 2016 — since “head coach” for the university by thusiasm. If the foundation reaches its approach, its goal and the opportuni- beyond its traditional ve-county region Youngstown State implemented a se- working to make the campus better goal of $20 million for this scal year, it ties it has. He said Tressel has of Trumbull, Mahoning and Columbi- lective admission process in 2014, and recruiting students on the aca- will make $100 million its o cial goal “opened doors that we’ve never had ana counties in Ohio and Lawrence and Swegan said. demic side. for when the campaign ends in 2021, open before.” Mercer counties in Pennsylvania, said And it’s not all about big changes. For Gary Small, president and CEO of McFadden said. “I hope this campaign reshapes Gary D. Swegan, associate vice presi- example, Youngstown State has also Home Savings Bank, a nancial e foundation’s campaign is in its the university,” McFadden said. dent for enrollment planning and man- worked to raise the pro le of its honors agement. Tressel’s arrival on campus — program, moving from a program that and his reputation as Coach Tressel o ered full scholarships to a small — gave the university the opportunity to number of students to one that funds get outside that region and share its sto- more at a smaller amount, said Joce- ry. To help with that push, Youngstown lyne Kollay Linsalata, a donor and chair State also brought on three retired edu- of the Youngstown State University cators in Central Ohio to serve as region- Foundation. at’s led to a larger, more al representatives. dynamic group of honors students. e university also took steps to Overall, Linsalata said the e ect engage students earlier, starting in Tressel has had on the university has their sophomore year of high school, been “dramatic.” What’s Your
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an employer, he said. Q&A: Craig Zamary Judi McMullen, vice president and Adjuncts seek a chief human resources o cer at Marketing and entrepreneurship faculty member, Kent State University Tri-C, said the college hasn’t had any communications indicating that the Craig Zamary knew from a young age that he wanted to start his own collective voice adjuncts want to do anything other company. After college, he worked for Marriott, where he talked to than work directly with it. Kent State customers who disliked the long waits they found when they called declined to comment on the issue. Jim Sewell, an instructor at Kent their hotel. So, at 24, he left Marriott to start quality assurance to pursue reform State and active member of the Kent company XZAMCORP, taking on his former employer as a customer. Part-Time Faculty Alliance, has “I always felt that if you listened to the market, they’ll tell you what By RACHEL ABBEY McCAFFERTY While some of those e orts have di- taught in a variety of roles — union they want and need, and you just give them that,” said Zamary, who rect ties to education — the Ameri- and non-union, full-time and part- sold the business after about eight years. rmcca [email protected] can Federation of Teachers, for ex- time — at universities in three states. @ramcca erty ample, has some locals that include “So I’ve seen this from all angles,” Today, as a faculty member at Kent State University, he teaches part-time faculty, Maisto said — he said. students how to harness their own entrepreneurial spirit. He’s also e challenges part-time or ad- some of the e orts have been led by Tuition and salaries for adminis- involved with national entrepreneurship e orts, including the IBM junct faculty face have been well doc- unions that may not immediately tration keep going up in recent years, Watson AI XPRIZE, a global competition designed to encourage the use umented. Low pay. Few, if any bene- bring higher education to mind: the Sewell said, but funding hasn’t been of artificial intelligence technologies to help solve some of the world’s ts. No guarantee of work. Service Employees International directed toward teaching. But some adjunct faculty in North- Union and the United Steelworkers. Sewell said that right now, the alli- problems. — Rachel Abbey McCa erty east Ohio and across the country are Adjunct roles were designed as a ance is still building its organization. trying to use their numbers to change supplement to full-time jobs, a way It currently has a core of about 30 ac- What do you enjoy about this job? they continue on with their business own path, to make use of their that. for people to share expertise, said tively involved members, he said. It sounds a bit di erent than your after school, or maybe later in life, or resources and everything, they’ll Often, adjuncts are afraid to try to Robin Sowards, an organizer with the A challenge to organizing adjuncts previous roles. if they decide to take a job, they’re make a better doctor or nurse, unionize because they fear for their Steelworkers and vice president for is that there’s no central place to nd I love it because it’s high energy. I’m very marketable because companies, teacher, medical professional, jobs, said Maria Maisto, president of the New Faculty Majority. at’s still and talk to people, said Damon Di very fortunate to have students who organizations and governments need business owner. Whatever they Akron-based education and advoca- how some people use the role, but Cicco, an adjunct professor and re- have that fire in their gut. And really people to go out and launch new choose, they’ll own their path with cy group New Faculty Majority. And many are unable to get a full-time cording secretary for USW Local go out and create, build things. We products, services and initiatives. So that type of thinking. in Ohio, there’s a lot of confusion job, he said. 1088, the local representing adjuncts network together. Every day is a as entrepreneurship majors and around whether adjuncts can union- Despite the name, the Steelwork- at Point Park University. Point Park is learning experience. It’s very minors, they’re learning those skill How do you teach ize at all. e law is written so ad- ers are a diverse union, though one of the universities in Pittsburgh rewarding to be able to share and sets here in our program. entrepreneurship? juncts can’t compel a public employ- they’ve been more active in the high- where the Steelworkers have suc- work alongside them to help them In one of the earliest classes over er to bargain with them, Maisto said. er education space in Canada. So- cessfully established adjunct unions. gain this experience and get their You’ve advocated teaching eight years ago, I said to the But they can try to persuade them, wards said it’s important to organize While it hasn’t been easy, Di Cicco businesses up and going. entrepreneurship to first graders. students it’s kind of like riding a bike. and faculty at private institutions market-wide so that individual uni- said the union hasn’t gotten much Why is that something you think is And like teaching kids how to ride a face no such restrictions. versities don’t get priced out because push-back from administration after What do you think that this important? bike. When I taught my kids how to When Maisto started teaching as of competition with the non-union- getting a contract rati ed about a program o ers students? That’s probably the best age to ride a bike, I was there next to them, an adjunct in Northeast Ohio a little ized institutions, he said. year ago. I think the great thing about this teach it, because — and I’m not to help guide them, but at the end of more than a decade ago, the work So far, the union has had some at contract brought signi cant program is that it empowers them to recommending you have every first the day, they have to balance, they conditions — everything from the success in the Pittsburgh area, and raises for the adjuncts: 5% for four own their path, right? So that they grader across the United States go have to pedal, they have to fall down lack of pay to a shortage of support — now is taking similar steps at schools years, Di Cicco said. Prior to that, the learn how to apply the knowledge out and start a company — but for and get back up. And I’m really there surprised her. She felt like adjuncts in Northeast Ohio, including Kent adjuncts hadn’t seen raises for eight that they’re learning in their classes them to actually think more like an at their side, encouraging them, couldn’t even take part in conversa- State University and Cuyahoga Com- to go out and start something. All entrepreneur. It’s more of a mindset asking them the tough questions, tions about curriculum. munity College, Sowards said. ose their accounting, their marketing, and a way of thinking that will help connect them. Also, connecting “It was quite a rude awakening,” a liations, which allow the groups even their math classes: everything empower them to really own their them to other people that have Maisto said. access to the Steelworkers’ resources, that they’re learning is being applied own path in life. And I think the expertise. And telling them it’s OK to Nationally, Maisto said there has are in the early, organizing stages. when they’re starting a business. I earlier you teach that type of that say you don’t know something and been an “encouraging new surge in e challenging part of any union tell them, too, that regardless of if thinking, that process to own their making sure that they ask. unionizing e orts” in recent years. campaign is getting recognition from
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an employer, he said. years. ey’ve also been able to set up Judi McMullen, vice president and a preferential hiring pool so those Adjuncts seek a chief human resources o cer at who have been teaching for awhile Tri-C, said the college hasn’t had any can get right of rst refusal, which communications indicating that the gives a little bit of job security. Overall, Higher Education collective voice adjuncts want to do anything other Di Cicco said it’s been a “long haul” than work directly with it. Kent State but that it’s worth it for the nancial declined to comment on the issue. rewards and increased respect. Jim Sewell, an instructor at Kent Yvonne Bruce, currently an ad- to pursue reform State and active member of the Kent junct at Tri-C and John Carroll Uni- Part-Time Faculty Alliance, has versity, has worked at a half dozen While some of those e orts have di- taught in a variety of roles — union universities in the Northeast Ohio rect ties to education — the Ameri- and non-union, full-time and part- region. Bruce couldn’t speak to Tri- can Federation of Teachers, for ex- time — at universities in three states. C’s e orts with the Steelworkers, Pam Lebold Shareholder ample, has some locals that include “So I’ve seen this from all angles,” though she did con rm them. part-time faculty, Maisto said — he said. She began her academic life as a some of the e orts have been led by Tuition and salaries for adminis- tenure-track faculty member at e unions that may not immediately tration keep going up in recent years, Citadel in South Carolina but began Hands down, our higher education bring higher education to mind: the Sewell said, but funding hasn’t been working as an adjunct in 2003, when professionals are among the best in the Service Employees International directed toward teaching. she and her partner moved to North- business. But that doesn’t quite cut it. The way Union and the United Steelworkers. Sewell said that right now, the alli- east Ohio. Bruce said the transition we see it, it’s not enough that we’re top-notch experts in accounting - Adjunct roles were designed as a ance is still building its organization. didn’t bother her at rst, though she supplement to full-time jobs, a way It currently has a core of about 30 ac- knew it would be di cult to advance we need to be experts in what you do too. That’s why we make it our for people to share expertise, said tively involved members, he said. as an adjunct; but over time, she be- business to know your business, inside and out. Maloney + Novotny has Robin Sowards, an organizer with the A challenge to organizing adjuncts gan to realize how “exploitative” the extensive experience working with colleges and universities providing Steelworkers and vice president for is that there’s no central place to nd employment model was. audit, accounting, tax and consulting services. the New Faculty Majority. at’s still and talk to people, said Damon Di She said when she talks to other how some people use the role, but Cicco, an adjunct professor and re- adjunct faculty, the same issue many are unable to get a full-time cording secretary for USW Local comes up again and again: low pay. job, he said. 1088, the local representing adjuncts e other big problems, she said, are Despite the name, the Steelwork- at Point Park University. Point Park is the lack of insurance and bene ts ers are a diverse union, though one of the universities in Pittsburgh and the lack of a guarantee of em- they’ve been more active in the high- where the Steelworkers have suc- ployment. er education space in Canada. So- cessfully established adjunct unions. ere’s no real bad guy here, Bruce Business Advisors and wards said it’s important to organize While it hasn’t been easy, Di Cicco said, especially in a state like Ohio Certified Public Accountants market-wide so that individual uni- said the union hasn’t gotten much where higher education funding has versities don’t get priced out because push-back from administration after been limited. But full-time faculty of- of competition with the non-union- getting a contract rati ed about a ten have unions and tenure that give Cleveland | 216.363.0100 Canton | 330.966.9400 ized institutions, he said. year ago. them representation and a voice, un- Delaware | 740.362.9031 Elyria | 440.323.3200 So far, the union has had some at contract brought signi cant like adjuncts. Worthington | 614.781.6174 success in the Pittsburgh area, and raises for the adjuncts: 5% for four “We should have some power maloneynovotny.com now is taking similar steps at schools years, Di Cicco said. Prior to that, the commensurate with our numbers,” in Northeast Ohio, including Kent adjuncts hadn’t seen raises for eight Bruce said. State University and Cuyahoga Com- munity College, Sowards said. ose a liations, which allow the groups access to the Steelworkers’ resources, are in the early, organizing stages. e challenging part of any union campaign is getting recognition from
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Located less than one hour from Cleveland, Ohio, there are THE GREAT CONNECTOR THE HUMAN BRAIN IS ONCE AGAIN RESPONSIBLE FOR BRINGING one-week or five-week options available for boys entering RESEARCH AND INNOVATION TOGETHER, this time, in the form of Kent State’s new Brain Health 6th - 12th grade. Research Institute. Thanks to recent grants totaling nearly $4 million, the institute will advance the CALL TO LEARN WHAT OPTION university’s studies in neuroscience — specically in the areas of brain injury, neurodegenerative disorders, substance abuse, and trauma and stress injuries — while connecting more than 50 faculty members from IS BEST FOR YOUR SON various elds. Ranked rst nationally in memory recall studies and third in stress and trauma psychology, Kent State scholars combine their diverse expertise to make brain health one of our largest areas of research 440.275.2811 strength and opportunity, as well as a constant focus of our mission to create a culture of wellness for all. [email protected] KENT STATE UNIVERSITY, KENT STATE AND KSU ARE REGISTERED TRADEMARKS AND MAY NOT BE USED WITHOUT PERMISSION. KENT STATE UNIVERSITY, AN EQUAL OPPORTUNITY, WWW.KENT.EDU WWW.GRANDRIVER.ORG AFFIRMATIVE ACTION EMPLOYER, IS COMMITTED TO ATTAINING EXCELLENCE THROUGH THE RECRUITMENT AND RETENTION OF A DIVERSE WORKFORCE.UR AUSTINBURG, OHIO 44010 PAGE 14 | FEBRUARY 13 - 19, 2017 | CRAIN’S CLEVELAND BUSINESS HIGHER EDUCATION
Adviser: Alex Johnson Stokes commemoration focuses on the future is year, Cleveland remembers the 50th anniversary of the election Alex Johnson of Carl Stokes as the rst Afri- is president of can-American mayor of a major Cuyahoga American city. Community But as its name implies, the year- College long, community-wide celebration titled “Stokes: Honoring the Past, In- spiring the Future” is not solely fo- cused on history. is initiative, in- knowledge and skills to organize and volving more than 75 partner organi- rally the voting base and by imple- zations across the community, menting a strategically focused and particularly seeks to engage students e ective political campaign. to understand and in uence policy While Carl Stokes was pursuing his development and implementation. political career, his brother Louis was e events and e orts of the year will also making a profound impact on the empower a new generation of civ- civil rights movement as a gifted law- ic-minded leaders to carry forward yer and then as Ohio’s rst Afri- the legacy of Mayor Stokes and his can-American representative. His 15 brother, Congressman Louis Stokes. terms over 30 years in the U.S. House As Cleveland’s 51st mayor, the of Representatives including found- Honorable Carl B. Stokes changed ing the Congressional Black Caucus, the course of the city’s history. His chairing the House Intelligence Com- Municipal Judge Anthony A. Rutkowski, left, administers the oath of o ce to new mayor Carl B. Stokes in achievement not only set a standard mittee, serving as the senior member 1967. Looking on is Stokes’ wife Shirley. (The Cleveland Press Collection via clevelandmemory.org) for elections in major metropolitan of the Appropriations Committee and communities but also established an chairing special investigations into ing concerted e orts to minimize zations across the community is upon the legacy of political and social agenda to meet the needs of Cleve- the assassinations of John F. Kennedy health disparities in concert with Care working to develop clear plans with activism Cleveland is noted for. Stu- land residents regardless of their ra- and Martin Luther King Jr. Alliance. Mayor Stokes’ dream of a outcomes that lead to a more inclu- dents from kindergarten through high- cial and ethnic background. During During the half century since Carl community-oriented police division sive city and that continue to respond er education are involved in the initia- his two terms in oce from 1967- Stokes’ election, the in uence of the may be realized with the Department to myriad ongoing challenges. Im- tive. Tri-C’s Jack, Joseph and Morton 1971, he accomplished much that Stokes brothers has continued to res- of Justice Consent Agreement and the proved educational attainment, af- Mandel Humanities Center is leading serves the city steadfastly even today. onate in Cleveland and serve as a Community Police Commission. fordable and viable housing, better the way, with the center’s Mandel He won voter approval for schools, foundation for many e orts currently Yet clearly there is still much to do, health care delivery, meaningful Scholars central to the e ort in collect- housing and numerous other city underway. e Cleveland Plan, Trans- and many additional challenges in training and jobs, transparent com- ing oral histories and helping to facili- projects. He also created “Cleveland formation Alliance and Higher Edu- housing, education, health care, pub- munity-oriented policing and ad- tate community forums about the poli- Now!” — a public/private partner- cation Compact are striving to solidify lic safety and the economy. During vancements in the social and envi- cy challenges facing the city. ship that provided resources for a educational pathways for Cleveland times of great opportunity, including ronmental factors that surround As these young people engage the wide array of community needs. students. e city has witnessed a re- the present, we must extend to all the these elements must be a priority. needs of the present with the light of Equally important, Mayor Stokes surgence of a ordable housing, ac- bene ts that too often have accrued e inclusive work on these policy the past, a new generation of leaders demonstrated that in addition to civil companied by some neighborhood only to the few. Central to this goal is issues will lead to a comprehensive is being equipped to carry forward the rights activism, the cause of econom- revitalization and a more attractive expanding access to engaging, trans- proposal released this fall. legacy of the Stokes brothers. By hon- ic and social justice could be ad- and inviting downtown corridor. formative higher education. To make this vision a reality, new oring the work of the past and inspir- vanced by understanding the politi- e Cleveland Clinic, University is e ort is underway as a broad forms of leadership will be required for ing greater work in the years to come, cal process, by developing the Hospitals and MetroHealth are mak- coalition of individuals and organi- subsequent generations that build the future of Cleveland will be bright.
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ENGAGING WITH MEMBERS IS AT HEART OF THIS ORGANIZATION he Sales & Marketing coming in with new, fresh ideas pushing the year are great in that there is always going and communication for the Huntington Executives of Cleveland our industry from a sales and marketing to be something that appeals to all members at Convention Center of Cleveland and lobal SME Cleveland organi ation perspective. some point, be it a guest speaker or business Center for Health Innovation, says receiving aims to offer its members SME Cleveland, under executive director after-hours event, Owens said. a 201 MSA award was one of his greatest a variety of opportunities, Mary Margaret avelle, supports its more The 56th annual MSA Awards will professional achievements in 30 years of from networking and skill than 300 members and 38 corporate members acknowledge excellence in the profession working in public relations and marketing. Tdevelopment to building business leads and by maintaining a focus on assisting members and provide recognition for outstanding The ua lity of my fellow recipients company awareness. in reaching their sales and marketing goals sales and marketing achievement. and their accomplishments across widely You can brainstorm with like- and improving their skills. Presented at the annual awards ban ue t, diverse fields is impressive. It was a minded professionals within your Mark Owens, chief marketing officer which this year is eb. 16 at the estin wonderful feeling to be recogni ed by your own industry and other industries, for Skylight inancial roup and a 2016 Cleveland owntown, the MSA program industry peers many of whom I’ve worked says obin oerschuk, director of learning MSA recipient, says SME Cleveland also will honor the usiness Executive of with directly and all of whom I respect and development for Alliance Solutions stands out against other groups for being the Year. Selection criteria are based on greatly, ohnson said. Our management roup in Independence, and a former well-structured in its organi ational the demonstration of the highest business, team and other civic and community istinguished Marketing & Sales Award capacity and engagement of its members. professional and ethical standards. leaders recogni e the magnitude of the MSA recipient. Speakers are always The variety of events they host throughout ave ohnson, director of public relations MSA award.
PRESENTING SPONSOR: S2 February 13, 2017 CONTENT PRESENTED BY:
2017 BUSINESS EXECUTIVE OF THE YEAR FRED DISANTO
Cultivating relationships increases opportunities riven, successful, philan- “ GIVING BACK thropic and kind are ust a He brings an energy to the business iSanto serves on the boards of Med- few of the words used to ical Mutual of Ohio, Case estern e- describe red iSanto, the community that is unmatched, and that energy D serve University, the Greater Cleveland 2017 usiness Executive of the Year and his keen business acumen have greatly benefited ilm Commission, . . Hann & Sons, and chairman and CEO of Ancora Ad- Cleveland over the years. The Eastern Company, rands and visors C. “ Station Check. He is on the executive ick Chiricosta, chairman, president — RICK CHIRICOSTA, committee for the board of trustees at and CEO of Medical Mutual of Ohio, CHAIRMAN, PRESIDENT AND CEO OF MEDICAL MUTUAL OF OHIO DiSanto said there is no one better at cultivat- Case estern eserve niversity. ing relationships than iSanto, who I am a believer and supporter of Cleve- consistently creates a value-add as think of anyone more deserving to be ank in 2001, iSanto also served This recognition is invaluable. land, iSanto said, adding that Ancora he connects his clients and business SME’s usiness Executive of the Year. as executive vice president of ifth David Gilbert, 201 Business E - attracted a number of young professionals back to the area from ew York and San associates for mutually beneficial op- Third’s advisers division. ecutive of the Year, calls iSanto a tre- HOME-GROWN LEADER iego. Cleveland has so much to offer. portunities. iSanto says being honored as mendous asset to the community. orn and raised in Cleveland, He is former chairman of the board He brings an energy to the business SME Cleveland’s Executive of the Many people get involved in iSanto began his investment career of regents of Saint Ignatius High community that is unmatched, and that Year brings additional accolades to community organi ations, which is energy and his keen business acumen in 1 85 with Mc onald & Co. He Cleveland organi ations and business. School, and former chairman and admirable. ut red goes well beyond have greatly benefited Cleveland over was named CEO of Ancora in 2006 It’s pretty humbling, especially after current trustee of the Greater Cleveland by taking a leadership role for the the years, Chiricosta says. He’s a and chairman in 201 . He also is the you see some of the past recipients of Sports Commission. He is a past board loyal friend to many has built a great former president and chief operating this award, iSanto says. If you causes that he believes in and truly member of orain ational ank and business at Ancora and created more officer of Ma us Investment Group, take a look at all of the organi ations makes a difference, Gilbert says. I Park iew ederal Savings Bank. than 50 obs is a highly successful having served as managing partner at and individuals they are recogni ing, am grateful for his smart guidance, iSanto earned his undergraduate investor in his own right and has still Gelfand Partners Asset Management it shows the community the type of leadership and friendship, and know degree in management science and found time to help ortheast Ohio until its merger with Maxus in 2007. leaders we have, and the depth of that many others feel the same way his M A from Case estern eserve become a better community. I can’t hen Maxus was sold to ifth Third leadership we have in this community. about him. niversity.
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mily Adams oined Independence-based SI E Insurance Services in 2013 as an employee benefits consultant. She has e tensive sales and client management e perience within the employee benefits, and professional 2017 E ILY ADA S and management liability industries. mplo ee enefits Adams believes in the use of long term cons ltant strategies and individualized solutions SI Ins ran e Ser i e s for insurance portfolios. She strives to be a practical voice in a chaotic field. DISTINGUISHED Adams is co chair of the Cleveland chapter of omen for Economic and Leadership Development, and secretary of Girls ith Sole in ocky iver. She is former board chair of MARKETING Different Like ou and former Man oman of the ear campaign committee member for the Northeast Ohio chapter of the Leukemia Lymphoma Society. She also volunteers with Big Brothers Big Sisters the Cleveland and Akron Canton food banks Specialized AND SALES AWARD Alternatives for amilies and outh onald McDonald House Cleveland Goodwill United ay oung Leaders and the Boys and Girls Club. She also teaches unior Achievement classes at a local elementary school and RECIPIENTS mentors a high school student. Adams and her husband Mark live in estlake with daughter Kendall, and another daughter on the way.
Honoring a Cleveland Gem! igel Benn worked as the regional construction manager Fred DiSanto N for Swagelok Capital Projects Company, responsible for major capital project sales within the region DMSA 2017 Business Executive of the Year of Europe, Middle East and Africa. These projects typically have a long NI EL ENN gestation period, are comple in nature Pro ect sales specialist and have multiple stakeholders around the globe. Benn worked with a team of project specialists throughout the region and consistently delivered multimillion dollar project wins through e clusive specifications secured early in the project lifecycle. The completed installations provide legacy sales for the local business unit for decades following completion. A qualified mechanical engineer, Benn worked with Swagelok in Manchester in industrial sales and sales management before moving to London to establish a new project sales group. This led to him being invited to relocate to Cleveland. Primarily focused on the oil and gas industry, as well as power, Benn was responsible for many product introductions and technical solutions. Nigel is married to a Cleveland native and in 201 became an American citizen.
s director of sales for the ock oll Hall of ame, Sharrona A Burns helps set the strategy for the department prepares the budget develops partnerships and packages identifies new sales opportunities engages in networking and outside SHARRONA Thank you for your inspiration, leadership sales and supervises a staff of four. URNS Burns travels the country representing irector o sales and achievements in our community. the ock Hall at national sales trade o k oll all o ame shows, all the while continuing to blog about beauty, fashion and travel. Prior to the ock Hall, Burns held positions with the Cleveland Play House and Carlton Douglas. Burns, a native Clevelander, is a certified tour professional through the National Tour Association. She also is a certified travel industry specialist through Indiana University Purdue University Indianapolis, in conjunction with the American Bus Association. She earned her undergraduate degree in business administration from Cleveland McDonald Hopkins LLC State University and in 2012 graduated from the Ohio Travel Association Ohio 600 Superior Avenue East, Suite 2100, Cleveland, OH 44114 Tourism Leadership Academy. She also is a graduate of the Diversity Center of 216.348.5400 Northeast Ohio s LeadDiversity program. Burns is on the board for the Ohio Travel Association and the Ohio Has IT mcdonaldhopkins.com Northeast Ohio Advisory Board, a marketing group that promotes Ohio to motorcoach groups. Chicago | Cleveland | Columbus | Detroit | Miami | West Palm Beach
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Congratulations to Jason Schultz and to all the recipients of the ennifer E. Davis, senior director of marketing account services at the 2017 Distinguished Marketing and Sales Award! Cleveland Clinic, leads marketing for several clinical institutes, four regional J hospitals and numerous family health centers. She has earned several local and national accolades for her marketing e pertise in her more than 2 year career, earning three time recognition for outstanding employee engagement. In her role, Davis is responsible for a number of areas, including strategic planning, staff development, marketing operations and regional event and market JENNIFER E. DA IS research analytics. She co chaired a search engine enior director marketing optimi ation committee, created a regional analytics account services Print • Fulfillment / Distribution • Web-to-Print • Digital Asset Management reporting process and was the visionary for the Cle e land Clini Cleveland Clinic in Your Community acebook page and the use of lier Styler, a communication tool that generates significant savings and brand compliance. Davis earned her MBA in social media marketing from Alliant International University in San Diego and her undergraduate degree from Ohio University. Davis volunteers for the riends of the City of Cleveland Kennel and end of life programming Hospice. She is a member of the Cleveland Clinic’s Patient Experience Summit committee, and the Society for Healthcare Strategy and Market Development.
s vice president of marketing and business development at the noch Corporation in orth Canton, Charles enske has developed corporate A and brand strategies to grow revenue in strategic markets created customer ac ui sition strategy and quantifiable measures of progress and diversified and created revenue growth. He also developed extensive political CHARLES contacts and manages corporate FENSKE communications. Vice president of marketing Prior to heading up the company’s and business development marketing and business development no h Corporation efforts, enske was a project manager. He managed multimillion-dollar construction pro ects and grew pro ect profit margins by 3 to . Before joining Knoch, he was an assistant project engineer with Pepper Construction Company in Chicago. enske earned a graduate degree in business administration from Case estern eserve niversity, and undergraduate degrees in accounting and construction management from The Ohio State University. enske is chairman of the Associated Builders and Contractors of Central Ohio, and a member of The Ohio State niversity Construction Management Advisory Board Promise Partners in Cleveland and the Association for Corporate Growth, Columbus chapter. He lives in Powell with his wife Anjenette and their sons, eed and Grant.
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athy utey, a certified private wealth adviser with Leopold Advisors in Cleveland, works with private wealth clients on advanced financial planning for families. She advises families seeking to organize and simplify their financial lives while preserving their lifestyle and legacy. K utey grew up in Panama, Central America, in an Army family. She earned her undergraduate degree in finance from Augusta State University in Georgia. She began her financial services career at a Georgia based broker dealer firm before helping to implement the brokerage portion of a startup securities firm. She joined Leopold Advisors in 2013 after more than 11 years with Morgan Stanley in both Augusta, Ga., and Beachwood. utey serves on several boards, including the Museum of Contemporary Art in Cleveland, Cuyahoga Valley Chamber of Commerce, KATHY FUTEY Cornerstone of Hope, Cleveland Arts Pri e and ordon S ua re Arts istrict. She also appeared on C C’s business reality show Certified private Cleveland Hustles, executive produced by e ron ames. wealth adviser utey lives in Aurora with her husband Tom. They have three children. She is co-owner of SonkinCellars inery in Sonoma, Calif. Leopold d i sors
KE IN J. OOD AN Partner, managing director l e ridge et orks LLC
evin . oodman, who has more than 30 years’ K experience in the technology and construction industries, leads business development, sales and marketing at lue ridge etworks C in Cleveland, a cloud computing services firm. At lue ridge, oodman assists companies and organi ations in the small and midsi e business and en- terprise markets with compliance in data center ser- vices, cloud computing, business con- tinuity and cyber security services. He is a local and national business speaker on various topics and author of numerous articles. oodman is a member of the boards of egional Information Technol- ogy Engagement ITE , orthern Ohio eukemia & ymphoma So- ciety, Cleveland Cuyahoga County orkforce Investment oard and the nited ay of reater Cleveland campaign committee. He is the recipient of numerous honors, including 2015 nside Business EO Success Award C Maga ine Managed Service Provider 500 list 201 , 2015, 2016 C ext- en 250 C 2016 Tech Elite Solutions Provider 2016 Ohio Cancer esearch Star Award 2016 C Top Midmarket IT Vendor Executive nside Business EO Success Award 2012, 2015 2013-2015 Cool Tech 25 Cleveland nside Business maga ine, among others. He also was named to the ar Business- Corporate College Smart 50 Class of 201 and 2015.
PRESENTING SPONSOR: S6 February 13, 2017 CONTENT PRESENTED BY:
athan Hui is the vice president for government s ey ank senior vice president, head of digital programs at Medical Mutual of Ohio in marketing, Christina lenotic has nearly 20 years of NCleveland, responsible for developing Aexperience in strategic marketing communications, strategies and managing resources. He launched with expertise in digital marketing, social media marketing Medical Mutual’s entry into the Medicare Advantage and idea generation. market, making the plan the o. 1 enrolling plan in At ey ank, lenotic leads a staff of 25 and four digital the state and the top new plan entrant in the country. NATHAN HUI agency partners. She oversees ey.com, search marketing CHRISTINA Hui has more than 16 years’ experience in the Vice president and social media marketing. She KLENOTIC health care industry, including government programs previously served as senior vice enior vice president assessing, evaluating and Medi a l M t al president, social and digital marketing. ead of digital marketing implementing new business lenotic previously worked for o- ey ank lines. He launched winning setta in ew York City and Cleveland ix & Eaton and Medicare Medicaid demonstration proposals across fives states. Marcus Thomas C. Prior to oining Medical Mutual, he was the vice president of Medicare Advantage at In 2015, lenotic co-founded SheInTheC E.com, a blogger collective for women in Cleveland. AmeriHealth Mercy amily of Companies in Philadelphia, where he developed the company’s She is a board member of PlayhouseS ua re Partners, a young professionals group, and a founding Medicare Advantage plan and ual-Eligible business. He also held leadership roles at ravo member of eading adies, a Playhouse S ua re women’s networking group. She also is a ridge Health Inc. now Cigna-HealthSpring The Advisory oard Company, a health care consulting uilders Class of 2015 graduate. firm and Mercer, a global consulting group. lenotic has presented at several national conferences, including the Association of ational Hui earned his undergraduate degree in economics from righam Young niversity. Advertisers’ digital and social marketing conference, where she was keynote speaker the ord of Mouth Marketing Association’s 2015 national conference ent State niversity’s 2016 YouToo Social Media Conference and the 2016 omen’s eadership Conference in ortheast Ohio.
alarie . McCall, chief of government and international affairs for Cleveland Mayor rank . ackson, considers Cleveland the greatest V place in the whole world. A focus on public service in high school prepared McCall for an undergraduate degree in social work and a graduate degree $NWG$TKFIG in public administration from Cleveland State niversity. She began her career in public service at a domestic ALARIE J. CCALL violence shelter, then as a social worker for at-risk children. C ief of government %NQWFr&CVC%GPVGT5GTXKEGU She also worked in business development at MidTown and international affairs Cleveland. McCall was the youngest director of the federally Cle e land Mayor rank G &KUCUVGT4GEQXGT[r%[DGTUGEWTKV[ funded Empowerment one, under former Cleveland Mayor Michael hite. a kso n administration McCall serves on the board of the reater Cleveland egional Transit CONTINUED ON NEXT PAGE %QPITCVWNCVKQPUVQ-GXKP)QQFOCP/CPCIKPI &KTGEVQTCTGEKRKGPVQHVJG5/' &KUVKPIWKUJGF/CTMGVKPICPF5CNGU#YCTF Leopold
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Industry Sales & Global Marketing Mar-BalhonorGlobal very Inc.Marketing well is proud deserved! forto for being recognized in the 2017 P.O. Box 504 congratulate being recognized Ron Poff, in Director of the 2017 Class of the Class of the DMSAIndustry Awards! Sales & GlobalIt is an Marketing Aurora, OH 44202 DMSA Awards! It is an honor very wellforhonor deserved! being very recognized well deserved! in the 2017 Class of the DMSA Awards! It is an (440) 547-6932 honor very well deserved! (330) 995-3570
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icole Mastrangelo, advertising sales director odd Muller is the business development manager for for Crain’s Cleveland Business since 2012, Stouffer’s, Trio and ChefMate three brands within Nis passionate about all things Cleveland T the estl Professional orth America strategic business business, economic development, philanthropy and unit. He oversees a cross-functional team of marketing, product professional sports teams. development, sales, technical manufacturing and support At Crain’s, Mastrangelo is responsible for all functions to drive growth in out-of-home dining occasions. print, digital and custom revenue, as well as event NICOLE Muller relocated to Cleveland in 2007 to oin the estl Pro- TODD ULLER sponsorships. orking at Crain’s allows her to ASTRAN ELO fessional food services division. He held several key marketing usiness development combine her professional and personal interests dvertising sales director associate positions before moving up manager connecting with people, Crain s Cle e land siness to marketing manager in 2011. estl ro essional building relationships and Prior to estle, Muller held orth meri a helping companies grow. positions with ationwide and She is motivated by creating successful marketing rban Concern. He earned his undergraduate degree from plans with clients and Crain’s team members. esleyan niversity and a graduate degree from the isher College of usiness at The Ohio State Prior to oining Crain’s in 2007 as an account executive on the advertising team, Mastrangelo niversity. hile a graduate student, he was part of the isher Student Pro ect, a consulting pro ect was a market consultant for the ational Association of College Stores. She began her career for the Ethiopian government involving cash crop value chain analysis. at iberty Mutual, selling auto, home and life insurance to the consumer market. She earned Muller is a father of six and active volunteer, dedicated to addressing world hunger and economic her license during her senior year at Ohio niversity, where she received an undergraduate development concerns of the underprivileged. He serves in the Careers through Culinary Arts Program, degree in business administration with a minor in communications. which provides ob training, internships and college scholarships to more than 17,000 students. Mastrangelo spends her free time with her husband Matt and two children, Anthony and He has taken several mission trips to enya and Ethiopia to provide business training to community Cecelia, and new puppy Maxie. and banking institutions, as well as farmers and small agriculture co-ops.
CONTINUED FROM PREVIOUS PAGE s director of global marketing and brands for Mar- al Inc. in Chagrin alls, on Poff is responsible for the company’s Authority to ensure the success of corporate marketing activities, including communications, brand development and product management. He also citywide events, including the 2016 Aleads global sales and new business development within Mar- al’s proprietary product lines. epublican ational Convention and Prior to joining Mar Bal in 2008, Poff led global sourcing activities at Pfizer Inc., Spectrum Brands Holdings Inc., the International Children’s ames. ewell ubbermaid Inc. and indlay Industries. He is a veteran of the .S. avy and eserves. She was acting leader for the ay Poff is a professional vice president and member of the ational Council for Pi Sigma Epsilon and ames in Cleveland and helped plan serves on the board of directors for the Society of Plastics Engineers. He is a member of the American RON OFF the Cleveland Cavaliers’ championship Composites Manufacturers Association marketing committee. irector global parade in 2016. Poff has a graduate degree in marketing from Southern ew Hampshire niversity and an marketing and brands She is the immediate past chair of undergraduate degree in business management from the niversity of Phoenix. Mar al In the American Public Transportation He won the 201 est Technical Paper Presentation from the SPE Thermoset ivision and the 2013 SoMe Impact Association. Award-Social Media from S Interactive.
Congratulations on your rock star performance!
SME U WORKSHOP Distinguished Marketing and Sales Award Recipients Valarie McCall Sharrona Burns DEATH OF A SALESMAN Board Trustee, Director of Sales, Rock & Roll Hall of Fame Rock & Roll Hall of Fame TUESDAY, FEBRUARY 14, 2017 Featuring Mike Jones The Ruby Group – Sandler Training Like the play and movie states so well, common people go nowhere. In today’s business world, salespeople and sales cultures must act uncommon, think uncommon, “be” uncommon in order to rise above the competition. Join Mike as he shares the tools he and his team lives every day and drives his clients to proactively instigate opportunities for success. This session will focus on: • The Success Triangle’s 3 principles of Behavior, Attitude and Technique • How to predictably measure success in sales • Best practices for a winning sales culture
SME-U workshops are held 7:45-9:15a.m. the second week of every month at: Holiday Inn Cleveland South 6001 Rockside Road, Independence, Ohio 44131 www.hiindependence.com
SME Cleveland members $10, SPONSORED BY: Guests $20 Rock and Roll Blvd., www.rockhall.com R.S.V.P. at 216-767-5951 or online Cleveland, OH . .ROCK at www.smecleveland.com
PRESENTING SPONSOR: S8 February 13, 2017 CONTENT PRESENTED BY:
ason Schultz, vice president of marketing for Great Lakes Integrated, ris Snyder, CEO and founder is part of the fourth generation in his family business. He started in of Vox Mobile, has been in the J the family business at 16, working summers in the printing plant and Kenterprise mobility market for fulfillment center. more than 15 years. As a leader in the After earning his undergraduate degree in business administration from end user experience movement, Snyder the University of Cincinnati, Schultz went to work full time at Great Lakes serves clients in search of breakthrough Integrated as an account executive. He moved up to director of marketing in JASON SCHULTZ innovation by pursuing application KRIS SNYDER 2013, where he led the marketing direction and strategy. As vice president of Vice president success in the $15 billion global CEO marketing, Schultz manages national accounts, guides the strategic direction of marketing managed mobility service marketplace. Vox Mobile of the company and serves on the com- Great Lakes Integrated Snyder led Vox Mo- pany’s leadership team. bile’s growth by lever- Schultz serves as treasurer of the state aging venture capital partnerships and building like-minded busi- board for the Printing Industries of Ohio and Northern Kentucky Northern Advisory Council, where he previously ness communities. In 2011, he helped found the Global Enterprise served as a board member and chairman. He was inducted into the Graphic Arts Hall of Distinction in 2014. Mobility Alliance (GEMA), a global joint venture headquartered in Switzerland. During his college years, Schultz worked for the nonprofit Living Arrangements for the Developmentally GEMA acts as a delivery network for mobile managed services in 87 countries. In Disabled, helping individuals with developmental disabilities integrate into their local communities. Shultz has 2013, he helped launch Mobile Thought Leaders, a global community of more than two children, Eddie and Natalie. 2,000 IT and business professionals responsible for driving enterprise mobility ini- tiatives. Today, the organization has more than 3,000 members in 10 countries. Prior to Vox Mobile, Snyder held positions with MCPc, i2 Technologies and Advertising director: Nicole Mastrangelo, [email protected] McMaster-Carr Supply Company. Managing editor, custom and special projects: Amy Ann Stoessel, [email protected] He was named Ernst & Young’s Technology Entrepreneur of the Year in 2013. Writer: Kimberly Bonvissuto | Graphic designer: Staci Buck He also was named a 2009 Best of Tech Leadership finalist and Social Media For more information about custom publishing opportunities, please contact Nicole Mastrangelo. finalist by the Northeast Ohio Software Association (now OHTec).
ennifer A. Stull has been a key staff member with the Osborn En- J gineering Company for 17 years, focused on building strong client rela- tionships and helping the team execute the needs of clients. Stull serves as the Congratulations, vice president of business development JENNIFER A. STULL and marketing at Osborn Engineering Vice president and its subsidiary, OSports. of business development Stull manages client relations, develops and marketing Jennifer Davis new business and implements marketing The Osborn Engineering strategies across all mar- Company, OSports kets of practice. She sits A 2017 Distinguished Marketing on the company’s board of directors — the first woman and first person without an engineering degree on the board — and Sales Award Recipient and serves as the company secretary. In addition to supervising her immediate staff, she mentors a team of internal market sector leaders and client managers to help them foster from SME of Cleveland. their existing client relationships and to provide appropriate tools to create new ones. She is a certified professional services marketer, LEED (Leadership in Energy and Environmental Design) Green Associate and active in multiple trade groups. She earned her undergraduate degree in international business from Heidelberg College and a graduate degree in business administration. She has two daughters, ages 8 and 11.
WE’RE HONORED TO CELEBRATE YOUR ACHIEVEMENTS
The Shamrock Companies congratulates the 2017 Business Executive of the Year, Fred DiSanto, and all of the 2017 Distinguished Marketing and Sales Award recipients.
Jennifer Davis We recognize your excellence and outstanding achievements in Senior Director, Marketing Account Services marketing and sales—and we applaud your dedication, ingenuity Cleveland Clinic and infl uence that inspire all of us here in Cleveland, and beyond.
Our team is proud to be a part of this vibrant professional community.
Same-day appointments Buildinglding Brands WITH INTEGRATED MARKETING SOLUTIONS 216.444.CARE www.shamrockcompanies.net | 440.899.9510 clevelandclinic.org
PRESENTING SPONSOR: CONTENT PRESENTED BY: February 13, 2017 S9
PAST BUSINESS EXECUTIVES OF THE YEAR
2016 David E. Gilbert, Greater Cleveland Sports Commission, 1998 Irving I. Stone/ Morry Weiss, American Greetings Corp. 1980 William J. De Lancey, Republic Steel Corporation Destination Cleveland, RNC Host Committee 1997 Alex Machaskee, The Plain Dealer 1979 Claude M. Blair, National City Bank 2015 Marc Gillinov, Cleveland Clinic 1996 William N. Hulett, Rock and Roll Hall of Fame and Museum 1978 Francis A. Coy, The May Company 2014 Bernie Moreno, The Collection Auto Group 1995 Edward Brandon, National City Corporation 1977 Charles E. Spahr, The Standard Oil Company (Ohio) 2013 Len Komoroski, The Cleveland Cavaliers 1994 Mark H. McCormack, International Management Group and Quicken Loans Arena 1976 Thomas Vail, The Plain Dealer 1993 Joseph T. Gorman, TRW Inc. 2012 Paul Matsen, Cleveland Clinic 1975 Herbert E. Strawbridge, The Higbee Company 1992 Robert Gillespie, Society Corporation/ 2011 Jared Chaney, Medical Mutual of Ohio Family of Companies 1974 Semon E. Knudsen, White Motor Corporation Society National Bank 2010 Joseph M. Scaminace, OM Group Inc, 1973 E.M. De Windt, The Eaton Corporation 1991 Morton L. Mandel, Premier Industrial Corporation 2009 Terry Stewart, Rock and Roll Hall of Fame and Museum 1972 G.J. Tankersley, The East Ohio Gas Company 1990 James R. Stover, Eaton Corporation 2008 Sandy Cutler, Eaton Corporation 1971 Francis A. Coy, The May Company 1989 James M. Biggar, Nestle Enterprises Inc./ 2007 Toby Cosgrove, Cleveland Clinic The Stouffer Corporation 1970 J.G. Bell, Jess A. Bell, Bonne Bell Inc. 2006 Glenn Renwick, The Progressive Corp. 1988 Robert B. Horton, BP America Inc. 1969 Hon. Carl B. Stokes, City of Cleveland 2005 Christopher M. Connor, Sherwin-Williams 1987 J. Richard Kelso, The East Ohio Gas Company 1968 George J. Grabner, The Weatherhead Company 2004 David A. Daberko. National City Corp. 1986 John G. Breen, Sherwin-Williams 1967 Ralph M. Besse, Cleveland Electric Illuminating Company 2003 K. Michael Benz, United Way Services 1985 Roy H. Holdt, White Consolidated Industries Inc. 1966 James J. Nance, Central National Bank of Cleveland 2002 Kent W. Clapp, Medical Mutual Ohio 1984 Arthur B. Modell, Cleveland Browns Football 1965 Randall M. Ruhlman, Cleveland Chamber of Commerce 2001 William B. Summers Jr., McDonald Investments Inc. 1983 M. Brock Weir, Ameritrust Corporation 1964 Louis B. Seltzer, The Cleveland Press 2000 Richard W. Pogue, Dix & Eaton 1982 William E. MacDonald, The Ohio Bell Telephone Company 1963 Harold T. Clark, Leonard C. Hanna Jr. Fund 1999 Farah M. Walters, University Hospitals Health System 1981 Ruben F. Mettler, TRW Inc. 1962 Elmer L. Lindseth, Cleveland Electric Illuminating Company
Congratulations Fred DiSanto Chairman and Chief Executive Officer SME Cleveland 2017 Business Executive of the Year
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PRESENTING SPONSOR: PAGE 24 | FEBRUARY 13 - 19, 2017 | CRAIN’S CLEVELAND BUSINESS AKRON Q&A: Dan Horrigan The Dish: Jennifer Karpus-Romain Mayor of Akron Beer, bourbon and vintage vibe Probably in previous decades, if you were able to grab lunch with the mayor of Akron, you went to coming to Akron arts district some well-known sit-down restaurant, like the iconic e opening of the High St. Hop Diamond Grille. Not so much with House isn’t just bringing a new beer- Mayor Dan Horrigan, who just themed venue to Akron’s Downtown completed his first year on the Arts District. It’s bringing a new dimen- sion to already-established places. job. He was elected after High St. Hop House will enter the seven-term mayor Don Plusquellic resigned in May 2015. Horrigan is scene on Friday, Feb. 17, bringing a more of a burger-and-fries guy. We caught up with him at another craft beer and bourbon avor to the Akron landmark and one of his favorite eateries: Swensons Drive In on arts district. Mike Troppe and Will Cuyahoga Falls Boulevard on Akron’s north side. — Dan Shingler Murphy aim to bring high-quality product while embracing the artistic You’ve said you love your job. More online: roots the area o ers. What do you like about it? Read more of our Q&A with Mayor Location is key for High St. Hop I have an economics background, and I Dan Horrigan at crainsakron.com House, with only an inside door sep- tend to look at things from an arating it from Uncorked Wine Bar e ciency perspective — for ways to and 22 High Street Gallery. e busi- improve things. Being mayor is about they were Irish, German, Slovenian, nesses have created a collaborative delivering service. I don’t think I’ve ever Polish or Italian. It was those space for live music, art shows and had a job that wasn’t customer service ethnicities, and then African-Ameri- more. when it comes right down to it. cans or the new wave, specifically Mike Troppe’s father, Tony Troppe, the Hispanics and Southeast Asians. the well-known Akron developer, What’s your biggest situational We’ve always had a very flavorful serves as the owner and landlord of challenge? soup, and I think that makes us a High St. Hop House. e younger This region and our community are better community. … Look at North Troppe and Murphy will be in charge still revenue challenged. We’re trying Hill. That has stabilized over the past of the hands-on running of the busi- to be as proactive as we can in terms 10 years. Occupancies and rents ness, starting from the construction of meeting the needs of the have gone up, and that’s due to of the space, which has been dor- customers, whether that’s roads, immigration. mant for several years. It most re- taking down houses, mowing lawns cently housed the We Gallery. Mike or paying down debt. But we (as a Akron and Summit County have Troppe and Murphy have been work- nation) are at the point where a lot lost quite a few leaders in the ing side by side for three years at Blu of our resources are going to past few years. Is that a concern? Jazz+, also owned by the elder Washington to service (national) We’ve lost a lot of the old leadership, Troppe. debt. … It’s about $600 billion that but I think we’re amazingly resilient. e family a air doesn’t stop doesn’t go into roads and schools Those people provided a tremendous there. Jill Troppe, Mike Troppe’s anymore. amount of leadership over the years. mother, owns Uncorked. Will Murphy, left, and Mike Troppe will run the day-to-day operations of In that next wave, we have to set up “We really want to get this stage the High St. Hop House. (Shane Wynn for Crain’s) You’re trying to rebuild the city’s a pipeline for leadership and going. We want to build up more and population. How important are transition. If we don’t do that, we more events here, whether it be live want to see more foot tra c on High High St. Hop House, immigrants to that strategy? ignore it at our own peril. And we music or beer tastings,” said Mike Street and get this area pumped up.” They’re very important. Historically ... owe it to the younger generation to Troppe of High St. Hop House and its “I think it’s a great combination,” at a glance they’ve been important, whether get them into position. collaborative space. “We just really said Jill Troppe of working with High Where: 20 North High Street, Akron St. Hop House. e collaboration not only will When: 5-12 p.m. Tuesday-Thursday; bring shared space, it will bring noon-2:30 a.m. Friday and Saturday; something else to Uncorked: the closed Sunday and Monday ability to serve hot food. The vibe: The space, which dates to High St. Hop House will house a 1810, retains its vintage feel with kitchen, something Uncorked hasn’t stained-glass windows and historical had. Jill Troppe is currently working accents, like with a bar that predates % on the menu, which should be nal- the 1930s. ized by early March. * “I am excited about having a kitchen Specialties: Featuring Ohio brews so that we can serve a light menu,” she that will rotate seasonally. said. “ e menu has beer- and bour- Menu: Light plate items, such as a APY bon-based sauces and marinades.” mesquite-grilled chicken sandwich; 1.30 Dishes will include a bour- pretzel with a craft beer mustard; and bon-braised beef tip stew; “Drunken bourbon-braised beef tip stew. Menu Chili,” a vegetarian chili slow-cooked to be finalized in March. 13-month CD in tequila and Mexican beer; and bourbon-braised Brussel sprouts. Uncorked and High St. Hop House beer for us,” said Murphy. also will share a new stage inside the Bourbon will be spotlighted, too, art gallery space. Patrons will have because both Troppe and Murphy We’re new in town & the freedom to wander through the enjoy the avor and the varieties they complex. Or they can hang out in an can o er their patrons. rolling out the welcome wagon. area at the back of the building that is e High St. Hop House building complete with a pool table and darts. was constructed in 1810, and it was Visit the S&T Bank branch in Akron or call 330.664.2911 to get started. While the shared space and re- important to Troppe and Murphy to sources are good things, High St. Hop keep with the historic district theme. 491 North Cleveland-Massillon Road, Akron, Ohio 44333 House’s real focus is on the beer and “We wanted to stay true to the bourbon. While the bar won’t brew roots of the building and keep history its own beer, it will feature 18 taps, alive,” Troppe said. with 10 of them featuring Ohio brews. Stained-glass windows and an an- Selections will rotate seasonally. tique cash register help lend a vin- “It’s not going to be too hop- tage feel, but the focal point is the heavy,” Mike Troppe said. “We’ll have back bar, which predates the 1930s. It some stouts, some lagers, some pil- came from the Old Heidelberg on sners.” Main Street and most recently was * 13 Month CD Time Deposit or IRA – Offer is only available at our S&T Bank Akron office located at 491 North Cleveland – Masillon Road, Akron, Ohio, 44333. This And that means a wider beer selec- housed at the Falcon Restaurant in special cannot be combined with any other offer and excludes institutional investors, brokered accounts and money for public funds. Minimum deposit requirement is $1,000. Maximum deposit amount of $1,000,000. Opening deposit must be new money to S&T Bank or Integrity Bank. New money is defined as monies that have not tion for Uncorked, which previously Portage Lakes. been on deposit with S&T Bank or Integrity Bank – a division of S&T Bank within the past 30 days. Annual Percentage Yield (APY) assumes interest remains on deposit just o ered some domestic brews. Six part-time employees, includ- until maturity, and withdrawal of interest will reduce earnings. Promotional APY will not apply to existing time deposits that automatically rollover. CD will automatically High St. Hop House will feature a ing two cooks and four bartenders, renew into a like term CD with rate offered at that time. CD Time Deposit - 1099 is produced in the year interest is paid. Penalty for early withdrawals could affect the beer made exclusively for it by Lock will sta High St. Hop House, along APY and could reduce the principal for these accounts. Offer can be withdrawn at any time. 15 Brewery, which is set to open in with Murphy and Troppe. Financial MEMBER FDIC Akron in late spring or early summer. investments and goals were not dis- “High & Hoppy will be an exclusive closed. PAGE 22 μ FEBRUARY 13, 2017 μ CRAIN'S CLEVELAND BUSINESS CRAIN’S CLEVELAND BUSINESS | FEBRUARY 13 - 19, 2017 | PAGE 25
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LAW TECHNOLOGY Robert E. Kmiecik Leo M. Spellacy, Jr. Sarah Truman Tom Strain Fellow College of Community Partner Director, Enterprise Product Team Director, Supply Chain, Retail and BI Association Lawyers Thrasher, Dinsmore & Dolan LPA OEC Product Teams Kaman & Cusimano, LLC. OEC Thrasher, Dinsmore & Dolan L.P.A. Sarah has been promoted to is pleased to announce that Leo M. Director, Enterprise Product Team Promoted to Director, Supply Chain, Kaman & Cusimano is pleased to Retail and BI Product Teams, Tom Spellacy, Jr. has joined the rm as a and is responsible for developing announce that Partner Robert E. has over 17 years of experience in technology partner in the Cleveland of ce. Leo has over 20 strategy for and implementing enterprise software Kmiecik has been admitted into the College of leadership and product management for healthcare years of experience in commercial/business solutions and processes to increase revenue and Community Association Lawyers. Bob’s accomplish- and automotive companies. Joining OEC in 2012, litigation, municipal law and government relations customer satisfaction. Sarah’s background is in ment is in recognition of his achievements Tom has demonstrated his ability to lead cross-func- representing Ohio condominium and homeowner and acting as outside counsel for a number of small computer science but she has held Product tional teams and bring new software solutions to the associations, and Bob joins the prestigious group to midsized Ohio companies. For more information, Management roles for 11 years at both OEC and GE market and will now be responsible for the strategy, with fewer than 175 National inductees. please contact Leo at (216) 255-5434 or by e-mail Lighting. Sarah has been with OEC for 9 years growth and success of the Supply Chain, Retail at [email protected] where she has played an instrumental role in many eCommerce, and Business Intelligence business successful launches across OEC’s business units. units.
REAL ESTATE CLASSIFIED Looking to FOR RENT VACANT LAND BUSINESS SERVICES BUSINESSES ll a position FOR SALE FOR LEASE Land for Sale, Chardon C.W. JENNINGS INDUSTRIAL EXCHANGE on your 40.5 Acres for Development. Restaurant and Commercial/Industrial Beautiful wooded rolling acres Global Industrial Consulting Entertainment Complex Truck Parking Lot with a small river next to the Construction • Acquisitions Cleveland Flats on the Cuyahoga Geauga Park District, within walk- 27,608 S.F. Exporting • Financing River. In business for 30 years. staff? ing distance to Home Depot, Owner looking to retire. Call: 216-431-6633 Walmart and the commercial dis- (855) 707-1944 Serious inquiries only. trict. Zoned R3 up to 3.5 homes Place an Executive Recruiter per acre or apartments, city (216) 798-2633 SIGN UP FOR ONE OF OUR water/sewer available 2018. THINKING OF SELLING? ad in Crain’s FREE MARKET ANALYSIS INDUSTRY NEWSLETTERS (216) 798-2633 FRANCHISES FLYNN No Upfront Fees www.crainscleveland.com/newsletters See our listings at: Sports Business -- Real Estate -- Health Care -- ENVIRONMENTAL Well Established Panini’s www.empirebusinesses.com Call Manufacturing -- Small Business -- People on the THE LIST UST REMOVALS • REMEDIATION Franchise For Sale [email protected] DUE DILIGENCE INVESTIGATIONS Move -- Middle Market 440-461-2202 Asking price is $475,000 216-771-5276 Philanthropic Gifts (800) 690-9409 Call Berger Brokerage For details Send us your ad via e-mail... [email protected] 216-410-2624 PAGE 26 | FEBRUARY 13 - 19, 2017 | CRAIN’S CLEVELAND BUSINESS
THE LIST Largest 2016 NE Ohio Philanthropic Gifts Ranked by Gift Amount (1)
THIS GIFT 2016 GIFT CONNECTION TO DEVELOPMENT CONTACT YEAR RECIPIENT DONOR AMOUNT DATE WHAT WILL THIS GIFT SUPPORT? RECIPIENT PHONE NUMBER
Cleveland Clinic Anonymous $41,000,000 Oct. 3 General research Volunteer leader, Lara Kalafatis 1 trustee (216) 444-1245
Cleveland Clinic Jeffrey and Patricia Cole $31,200,000 Oct. 21 Capital priorities Grateful patient, Lara Kalafatis 2 trustee (216) 444-1245
Rock and Roll Hall of Fame and Museum Christopher M. and Sara H. Connor; Connor $9,000,000 December Museum redesign (the new museum theater Chris Connor is Caprice Bragg 3 Inc. Foundation will be named the Connor Theater) president of the (216) 515-8404 Rock Hall board.
Case Western Reserve University The Eric Nord family $7,500,000 May The Nord Family Greenway Graduate Lawrence Gibson 4 (216) 368-4352
University Hospitals Anonymous $5,400,000 Dec. 21 The Harrington Discovery Institute Friend Sherri Bishop 5 (216) 983-2200
Maltz Museum of Jewish Heritage Maltz Family Foundation of the Jewish $5,060,000 April Endowment (payment of challenge grant for Founders David Schafer 6 Federation of Cleveland completed campaign) (216) 593-0575
Case Western Reserve University Anonymous $5,000,000 December Initiatives at the Case School of Engineering Graduate Lawrence Gibson 7 (216) 368-4352
Cleveland Clinic Anonymous $5,000,000 June 10 Health innovation Grateful patient, Lara Kalafatis 7 trustee (216) 444-1245
Cleveland Neighborhood Progress The Cleveland Foundation $5,000,000 March 18 Community development in Cleveland Core funder of Mordecai Cargill 7 organization (216) 453-0487
Case Western Reserve University Michael and Diane Gibbons $4,000,000 July Initiatives at the Weatherhead School of Graduate (Michael Lawrence Gibson 10 Management Gibbons, 1975) (216) 368-4352
Cleveland Neighborhood Progress The George Gund Foundation $3,600,000 Feb. 25 Community development in Cleveland Core funder of Mordecai Cargill 11 organization (216) 453-0487
Cleveland Clinic Anonymous $3,000,000 Oct. 26 Preventive medicine Foundation donor Lara Kalafatis 12 (216) 444-1245
Case Western Reserve University Anonymous $3,000,000 February Master plan Graduate Lawrence Gibson 12 (216) 368-4352
Cleveland Clinic Anonymous $3,000,000 Nov. 21 Diabetes care and education Foundation donor Lara Kalafatis 12 (216) 444-1245
Case Western Reserve University Anonymous $3,000,000 April Scholarships for students at the Case School Graduate Lawrence Gibson 12 of Engineering (216) 368-4352
University of Akron Gary B. and Pamela S. Williams $3,000,000 April 28 The Gary B. and Pamela S. Williams Honors Graduates Kimberly Cole 12 College (renamed following their gift) William Cole (330) 972-7238
University of Akron John S. and James L. Knight Foundation $3,000,000 Nov. 1 Establishment of the W. Gerald Austen Foundation donor Kimberly Cole 12 Endowed Chair in Polymer Science and Ellen Perduyn Polymer Engineering (330) 972-7238
Cleveland Museum of Natural History The Sage Cleveland Foundation $3,000,000 April Phase II of Centennial Campaign building Longtime supporter Sheryl Hoffman 12 project (includes naming rights for Astronomy (216) 231-4600 x3310 and Cosmology Gallery)
Case Western Reserve University The Leona M. and Harry B. Helmsley $2,580,000 November Research at the School of Medicine Generous supporter Lawrence Gibson 19 Charitable Trust (216) 368-4352
St. Edward High School Diana and Gregg Lowe $2,500,000 March 30 Addition of The Ken Layden ’80 Graduate (Gregg Paul Mocho Entrepreneurship and Innovation Center floor Lowe, 1980) (216) 221-3776 x203 20 to the current Joseph and Helen Lowe Center for Pre-Engineering and Technology.
Case Western Reserve University George J. Picha $2,250,000 September Research and education at the School of Graduate Lawrence Gibson 21 Medicine (216) 368-4352
University Hospitals Jeffrey and Trisha O'Brien Cole $2,250,000 Nov. 10 Jeffrey and Trisha O'Brien Cole Endowed Fund Friend Sherri Bishop 21 in Pediatric Orthopedics (216) 983-2200
University Hospitals Anonymous $2,002,622 Feb. 3 Unrestricted Friend Sherri Bishop 23 (216) 983-2200
University Hospitals Anonymous $2,000,000 Dec. 23 UH Rainbow Center for Women & Children Friend Sherri Bishop 24 (216) 983-2200
Case Western Reserve University Anonymous $2,000,000 July Research and education at the School of Generous supporter Lawrence Gibson 24 Medicine (216) 368-4352
Case Western Reserve University Anonymous $2,000,000 June Initiatives at the Case School of Engineering Graduate Lawrence Gibson 24 (216) 368-4352
Cleveland Clinic Anonymous $2,000,000 Aug. 1 Translational functional medicine Foundation donor Lara Kalafatis 24 (216) 444-1245
University Hospitals Christine E. Spano $2,000,000 Dec. 15 UH Seidman Cancer Center Friend Sherri Bishop 24 (216) 983-2200
Cleveland Museum of Natural History KeyBank NA $2,000,000 June The new Ralph Perkins II Wildlife Center and Corporate partner Sheryl Hoffman 24 (2) Woods Garden - Presented by KeyBank (2) (216) 231-4600 x3310
Case Western Reserve University Romich Foundation $2,000,000 November Initiatives of the Case School of Engineering Graduate Lawrence Gibson 24 (216) 368-4352
Cleveland Museum of Natural History The George Gund Foundation $2,000,000 December Phase II of Centennial Campaign building Longtime supporter Lance Colie 24 project; integrating sustainability and climate (216) 231-4600 x3250 change concepts into the project
RESEARCHED BY CHUCK SODER
Information is from the gift recipients with additional research by Crain's Cleveland Business. Crain's does not independently verify the information and there is no guarantee these listings are complete or accurate. We welcome all feedback and will include omitted information or clarifications in coming issues. Individual lists and The Book of Lists are available for purchase at www.crainscleveland.com. (1) Donations to religious organizations are not included. (2) This gift, which includes naming rights, is considered a charitable sponsorship from KeyBank's philanthropy budget; it is taxed at a 50% tax deductible rate. CRAIN’S CLEVELAND BUSINESS | FEBRUARY 13 - 19, 2017 | PAGE 27 Source Lunch Lisa Davala Dalpiaz sider Director of marketing /Akron-Canton airport Ever since she can remember, Lisa Davala Dalpiaz has hated long car rides. So it’s probably fi ing that she makes her living working for an airport. ¶ Davala Dalpiaz in October assumed intel the role of director of marketing at the Akron-Canton Airport inMARKETING, ADVERTISING & EVENTS INSIGHTS. after starting there in 2014 as marketing coordinator. Before that, she did agency work at such places as the Karcher Group, OuterBox Solutions and Evolve Creative Group. ¶ She said she initially worried she’d be bored concentrating on one industry, but she soon learned that aviation had an allure all its own. ¶ “You kind of nerd out about it,” she said. ¶ In addition to that intrigue about aircrafts, in her role she has to focus on working with Today’s Tip: several airlines and the public. That makes for a job with multiple dimensions, she said. ¶ Add Blogging is an excellent to that CAK’s plans to improve the airport and the challenges presented when carriers take their services out of the airport, and there’s certainly no time for boredom. — Sue Walton way to position yourself
Five things CAK last year announced its those favorite routes, including as an expert in your field. 20-year master plan, which nonstop service to New York City, Most unique client includes runway and terminal Fort Myers, Fort Lauderdale, Orlando, While doing agency work, Davala upgrades. What are the main goals Tampa, Myrtle Beach and Las Vegas. Dalpiaz represented Rodent Pro, of the master plan, and how will We’re always working with our airline which provides frozen rodents, customers benefit from the partners to secure service to popular rabbits and chickens as feeder changes? routes, and feel confident in the animals to carnivores such as birds In the 20-year master plan, we focus future growth of the airport. of prey and reptiles. airport development on the customer It also is a tactic used to increase SEO experience while keeping costs low. What kind of passengers are using rankings. Blogging can be used on a Side project We aren’t extravagant, and there’s CAK? Just who is flying into Davala Dalpiaz and her friend Collyn reason behind that. We know our Akron-Canton, Ohio? personal level, for your company or for Floyd run the blog “Two Amused customers want and deserve The best kind, all of ’em. CAK your clients. Use a blog as an opportunity Bouches,” which gives readers a a ordable air transportation options passengers range from young taste of their favorite places for and amenities like free Wi-Fi, a families on their first Disney vacation to gain connections, start discussions and “food, fun and funky finds.” complimentary business lounge, to road warriors who feel like our expand your communications skills. several dining options and a nice, business lounge is their second Life in the fast lane clean facility. We can accomplish home. We o er a variety of air Davala Dalpiaz and her husband are these goals while also improving our service at CAK, including nonstop huge IndyCar fans and travel around facilities and airport campus, all flights to Florida and connections the country to about four or five while being financially responsible. through the largest hubs in the U.S. races per year. We’re currently in the midst of a so there is always an interesting mix 10-year capital improvement plan of travelers through the airport at Michelle Sustar Hidden talent that has already improved our facility any given time. Integrated Marketing Manager She has become enamored with and the customer experience. Some Crain’s Cleveland Business airplanes since taking the job at CAK of the most notable projects that What are the biggest challenges and can now identify many aircraft have been completed include a in marketing a regional airport? models flying overhead while she’s runway extension, parking expansion What makes it easy to do so? on the ground. (including covered parking) and a We know when a customer is in the ticket wing modernization. process of booking tickets, the first Latest obsession thing they look at is price. Everything Picking the perfect girl name. Davala Just like the airline industry, the else is secondary. The tricky aspect Dalpiaz and her husband are number of airports is pretty of that is the airline determines the expecting a baby girl in March. crowded and all are vying for fares, not the airport. However, How Crain’s can work for you: customers. How would you define we’ve brought diverse air service CAK’s identity in that congested into the market to create a variety field? of o erings to match any budget CRAIN’S YOUNG PROFESSIONAL BLOG Northeast Ohio is a big community, and any need. We also take the time and there are plenty of travelers to to research fare sales and push Are you a young professional with a blog go around. In the Northeast Ohio them to our customers, helping catchment area, there are 4.8 million them in their booking process. What topic idea? Interested in kicking o your potential travelers. We have the makes marketing CAK so enjoyable blogging experience with Crain’s? travelers to support the service that is the passion each employee has is currently here and the service that for the airport. From making sure it’s Email Michelle Sustar today at is to come. When I tell people where I sparkly clean to ensuring planes go work, it’s always met with, “I love out safely and on time, each [email protected]. flying CAK! It’s so convenient, individual behind that work loves Lunch spot everyone is so nice and I got a great what they do and ensuring the Urban Eats deal on my flight.” It’s exactly the customer is happy. SPONSORED CONTENT BLOG 51 East Market Street, Akron experience we want people to have. (in the same building as Musica) Your o ce is right in the airport. CAK has seen carriers come and How do you combat wanderlust, Target the niche that’s strategic to your The meal go of late, including recent watching all those people coming business by working with The El Cubano Panini: pulled pork, ham, announcements from Allegiant and going? Don’t you just want to pickles, Swiss cheese and mustard; and Southwest to pull out. What hop on a plane all the time!? Crain Content Studio – Cleveland to Pear and Cheese Panini, with fresh kind of message does that send to Combat wanderlust? No way! That’s generate content that sliced pear, Swiss, cream cheese, red customers, and what is the what long weekends and vacation will be of value to those readers. onion, arugula, walnuts and honey; airport’s response to that? days were made for. I’m right there water and a Norka-brand ginger ale. It’s disappointing to lose air service, with you looking for great flight particularly after such strong deals and new places to visit. (Nope, Email advertising director Nicole The vibe community support. We’re thankful I don’t fly for free.) My husband and I Mastrangelo today at An innovative menu of sandwiches, our remaining carriers believe in the love adventure, so we’re always [email protected]. flatbreads and salads rotates monthly Akron-Canton Airport and recognize looking for our next getaway. Luckily, at this “pop art” cafe with funky decor our potential. American, Delta and I’m in the business of looking up and simple counter service. United have been continuing to grow, flights and deals, so I’m always just a and we recently welcomed Spirit couple of clicks away from my toes The bill Airlines to CAK. For our customers, in the Florida sand or hiking through $ 20.47, plus tip we have already back-filled many of Oregon. LAST CALL
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