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1. A in a corporate network contacts service desk saying he/she has lost network connectivity: How will you troubleshoot the issue? What are the steps to followed? A. First I will check the network cable is plugged in or not. Then check the network connections and the is assigned or not. Then check connecting to website or not. IP conflict. 2. A User calls in and complains that her computer and network is running very slow. How would go about troubleshooting it? A. 3. How would you create an email account for a user already in AD? A. Open Outlook if you are using office 2000, and click on "Tools" tab. Go to "Email Accounts". There you can two option like Email and Directory. Click on "Add a new Account" and click next. If you are using Exchange then click over there, this depends on that particular Organization. According to the their setup you have to choose. And if you are using POP3 server then next popup will come along with your name, email address POP3 and SMTP IP address, Password etc. and after that click on Next and finish it..... 4. A PC did not receive an update from SMS. What steps would we take to resolve this? A. If SMS not updated in client system. 1. Need to check system getting IPaddress or not. 2. Need to check system in domain or not 3.Ensure that should be off. 5. How do you set the IP address by using the prompt A. Set IP address from CMD prompt : cmd in run type following command in sequence like IP address,Subnet mask, Default Getway, DNS,Wins, ect... exmpl : interface ip set address name="Local Area Connection" static 192.168.1.2 255.255.255.0 192.168.1.1 netsh interface ip set address name="Local Area Connection" source=dhcp here is the 192.168.1.2 is IP 255.255.255.0 is subnet mask and 192.168.1.1 is default getway 6. How can u add a user in a domain? First you need to figure out what role the user is going to have and if there is anyone on that has the correct set of permissions as the user. If this is true on the server or on your desktop if you are an admin and have the admin tools installed. then go to -> Administrative tools -> Users and computers -> find the user that has the correct permissions right click and select . Enter the information for teh new user. If no such user exits just right click on the proper OU and select new user and enter the user information. 7. A User calls in and complains that her computer and network is running very slow. How would go about troubleshooting it? A. I would first ask the user whether every application on the computer is slow or is it just one particular application. if it is just one, try and sort that out. If the answer is all applications are running slow, look common causes like, virus scans scheduled, free disk space on the home drive, RAM, lastly if the deployment team is rolling out any updates (which should not be done during business hours, but i've seen that happen too ;) If you suspect network latency, a simple ping test from the user's computer will tell you how many milli seconds network traffic is taking to reach the server. Perform a diskcleanup defrag her drivers and hardrive. Delete all of her temp files unwanted programs in start up and unwanted services. then increase her and click apply for best performance option. (In win XP). Also delete temporary internet files from her profile. this is the correct way to clean the system. then check for the virus and if any virus scan and remove it. 8. Define Low Level Formatting? A. Low level formatting is a type of formatting where new track and sector are created after erasing old one. This type of formatting is very slow. Actually it is a outlining the track and sector of hard disk where actual data will be store and writing the control structures that define where the tracks and sectors are. After low level formatting data is permanently erased but from few software it is possible to data. 9. What is Firewire Port? What are its uses? A. Firewire port is a form of that make use of FireWire Technology to transfer data rapidly from one electronic device to another.FireWire port has the ability to interact with a number of different devices. For example FireWire can provide an ideal way to connect a scanner with computer system. Because transfer rate in FireWire port can reach up to 400Mbps the data transfer is relatively fast and also result in excellent quality. 10. How will you install in than 50 PC at a when the all Pcs having same configuration. A. it is very simple. just install the os and all the drivers in one system and make a ghost image using norton ghost and restore it in remaining 49 systems. restoring a ghost takes 5-6 mins while os and drivers will take more than one hour for each. 1. Insatall OS in a system. 2. Using Ghost Softwares Creat images of this OS to Every New Hard Disk. 3. Attach the Hard disks to every sytesm 4. Run Syspre utility from OS and follow the instructions. then Restart the computers. If Computers are in Domain Network (2003 server) Client machines are having >PEX network bootable adapter. In server machine 1. Configure DNS 2. Configure DHCP 3. Configure Domain controller 4. -programes-admin tools-remote installation services. Follw the instrction. 5. In DHCP Security Options fill 066 067 parameters. In Client Machines 1. Change the BIOS setting to .exe bootable 2. Restart the client macnines when you ask type administrator passwrod. 3. OS installtion starts. 11. What advance boot options are available for Windows XP? A. Following are the Windows XP advance boot Options. Safe Mode With Networking Safe Mode With Command Prompt Enable Boot Logging Enable VGA Mode Last Known Good Configuration Directory Services Restore Mode Debugging Mode Disable automatic restart on system failure Start Windows Normally Reboot Return to OS Menu 12. How to restore Windows XP in Command Mode. A. To start using the Command prompt, follow these steps: 1. Restart your computer, and then press and hold F8 during the initial startup to start your computer in safe mode with a Command prompt. 2. Use the arrow keys to select the Safe mode with a Command prompt option. 3. If you are prompted to select an operating system, use the arrow keys to select the appropriate operating system for your computer, and then press ENTER. 4. Log on as an administrator or with an account that has administrator credentials. 5. At the command prompt, type %systemroot%system32restorerstrui.exe, and then press ENTER. 6. Follow the instructions that appear on the screen to restore your computer to a functional state. To start System Restore Windows XP first you create a system restore point by following steps: 1. Click start and go and support options on right hand side you see under pick a task options. 2. Click undo changes to your computer with system restore. 3. System restore display a new window if you have created earlier on any time then you click restore my on earlier time. 4. Click next and select your earlier option on . 5. Click next and your computer will restore. 13.What are the core files to boot win XP? A. , boot.ini, bootsect.dos, ntdetect.com, ntbootdd.sys, ntoskrnl.exe, hal.dll, system, device drivers (s.) 14. What is LDAp Server? A. LDAP Lightweight Directory Access Protocol is an Internet protocol that email and other programs use to look up information from a server. LDAP on outlook can be configured through Tools menu->Account -Address books- Select new address book->Select LDAP address book->in next window add server details. 15.What is the difference between server os and the desktop os? A. Server OS gives centralized administration for users shared resources higher security. But Desktop OS gives local machine administration only. Server OS is specially designed for running backend services like DHCP DNS SQL and IIS etc. and Desktop OS is special designed for running front end application and software’s. 16. unable to view deleted files in recycle bin (winXP)I deleted my files, but i didn't see that files in my recycle bin. A. 1) Try this step just create an empty folder on the desktop and then delete it.Now go to recycle bin may be u ll find ur previously deleted files. 2) For each and every drive on ur harddisk there ll b some memory allocated for recycle bin. And this memory ll b limited. So if u hav deleted files with large memory then they ll b Permanently deleted from ur harddisk. Right click on Recycle Bin and click on Properties then uncheck the option "Do not files to Recycle Bin...... ". By selecting this option the deleted files will not be permanently deleted from the system. Only then the next deleted files could be viewed in the Recycle Bin 17. If you have client in a different location and want to access that client from server, What is the best way to access that client from server? AWindows XP and higher version of operating system - My Computer -> Properties -> Remote (tab) -> Tick Remote Assistance and Remote Desktop -> Apply -> Ok If you know the PC name or IP of another PC - cmd -> mstsc open one screen give the system name or IP, and that pc username, password gives you can access it. 18.What is the difference between win XP and the Win 2000? A. and Windows XP are essentially the same operating system (known internally as Windows NT 5.0 and Windows NT 5.1, respectively.) Here are some considerations if you're trying to decide which version to use:Windows 2000 benefits * Windows 2000 has lower system requirements, and has a simpler interface (no "Styles" to mess with). * Windows 2000 is slightly less expensive, and has no product activation. * Windows 2000 has been out for a while, and most of the common problems and security holes have been uncovered and fixed. * Third-party software and hardware products that aren't yet XP-compatible may be compatible with Windows 2000; check the manufacturers of your devices and applications for XP support before you upgrade. Windows XP benefits * Windows XP is somewhat faster than Windows 2000, assuming you have a fast processor and tons of memory (although it will run fine with a 300Mhz Pentium II and 128MB of RAM). * The new Windows XP interface is more cheerful and colorful than earlier versions, although the less-cartoony "Classic" interface can still be used if desired. * Windows XP has more bells and whistles, such as the , built-in CD writer support, the Internet Connection Firewall, and Remote Desktop Connection. * Windows XP has better support for games and comes with more games than Windows 2000. Windows Xp has a built in Security center whereas in 2000 its not there its a major difference.Then comparatively Windows XP NTFS partition is much better and has more features than windows 2000 19.What is APIPA? A. APIPA also check presence DHCP server every 5 miniute ( according to microsoft ) This is a dynamic service (I mentioned here dynamic means you have not need to start & stop this service, computer will automatically started this service when DHCP is down & stop this service when DHCP is up) that means this service is related with DHCP. APIPA assign private IP address from 169.254.0.1 to 169.254.255.254. 20. Dealing with a irate customers. This is a common problem faced by a every one working in helpdesk. 1st thing don't try to argue with him. 2ndly try to understand the issues or problems he is facing. 3rdly don't promise him heaven and earth. Finally keep a cool head don't concentrate on what he is saying and just concentrate on the solution. As a help desk professional your duty is to focus on the best possible solution. Don't get carried away. 21. you have a virus that loaded several processes every time you stop the process it restarts itself you tried going into safe mode but it does the same thing...you found the DLL files associated with it but you cant stop or delete them what is the easiest way to repair? A. Try to find if there is an executable file for the virus in the startup list and remove it if so. 2. Restart and enter safe mode with network enabled. 3. Run anti-virus program after updating your anti-virus. 4. Restart the computer and enter safe mode again and run the anti-virus program to make sure your system is clean. 5. If everything is working fine but still not being able to brows the internet go to the Tools tab in IE then internet options then connections tab and click lan setting and uncheck the box of the proxy setting.. some virus's do this trick to parallize you from getting to the internet. 22. a user calls and every time he launches he gets the page cant be displayed right before this his virus software had detected virus...what could be causing this problem you checked the settings in IE and its has the correct homepage A. This can happen if the host file is changed by the threat infection. To resolve this unnecessary host entries files perform the following steps : 1. Click Start > Find or Search > Files or Folders. 2. Make sure that "Look in" is set to (C:) or to "Local Hard Drive if you have more than one hard drive and that "Include subfolders" is checked. 3. In the "Named" or "Search for..." box type: hosts 4. Click Find Now or Search Now. After all files are found--this could take a few minutes--go on to "To delete any extra lines." For each Host file that was found in the search do the following: To delete any extra lines 1. Right-click the file and then click Properties. 2. In the bottom section of the Properties dialog box make sure that the Read-only attribute box is not checked. If it is checked remove the check mark. 3. Click OK. 4. Right-click the file again and then click Open With. 5. Uncheck the Always use this program to open this program check box. 6. Scroll through the list of programs and double-click Notepad. 7. When the file opens delete all the entries in the Hosts file except for the following line: 127.0.0.1 localhost 8. Close Notepad and save your changes when prompted.Restart the computer and see if your Internet explorer is getting redirected to other websites. 23. a user calls you they cant login in said they have tried several times what is the best way to troubleshoot this. A. 1. Ask the user check username password. 2. Check the network connectivity 3. Check the server is on / off 4. Check the system is member of domain/not. If not please connect the system to domain.plz go start button and type to run prompt services.msc and restart the network logon service so services start working find and restart machine 24. How can you view startup items? A. that pc win xp & vista start>run>msconfig view the normal diognostic selective strat up types Click the start up menu see the started files to this pc. enable or disable of all startup items... To see the most start up item Go to start>programs>start up To make any changes enable or disable Go to Run & type "" 25. what type of problems are associated with operating system like window XP? A. f that PC having Windows XP Operating System Given below are the problems 1. Select boot device in BIOS 2. If you are installed Multiple operating system, select which one you want it (that files Boot.ini) 3. ntldr misssing press ctrl+alt+ to restart 4. ntdetect.com file is missing press 5. Kernel file is missing press c+a+d to restart (ntkernol) 6. Chkdsk error 7. No media device 8. Bad RAM 9. Fatal Error (Blue Screen) 10. Once enter the OS it is showing low disk space / low virtual memory, etc.. 11. Not properly installed hardware and software drivers (see the ) 12. Your HDD having Bad Sectors 13. Again and again restart 14. System is hanging 26. What is the difference between outlook & ?what is ip range in networking side?how we will troubleshoot outlook?how we will configure ldap on outlook? Outlook Express is a part of IE ( Internet Explorer ) This is a default software in Windows OS . Outlook is third part software e.g of Microsoft Outlook of Windows 2002 XP 2003 2007 Hear sone kind of features of Outlook that Outlook Express does not have. 1) Calender 2) E- filtering & rules 3) Forms 4) Sheduling 27. How we will troubleshoot Outlook? A.You can trobuleshoot outlook by take Help on Outlook task bar. 28.Steps to secure Windows? There are lot of secure option for Windows, You can secure by - Set a difficult password for administrator Disable gust account Give minimum & limit permissions to administrator's members Make minimum share folder on your Windows's Give minimum share permission on that folder & full control to trust users Always change the administrator password Install third part firewall & set minimum port. Access & deny those user's & IP which you don't want to access to your computer. Don't share your password. 29. What is IMAP? How does it work? A. IMAP is short for Internet Message Access Protocol, and this is precisely what it is for. When you retrieve your email messages from your ISP's mail server in your email program, the server and your program (the client) probably use the Post Office Protocol (POP) to talk to each other. Providing a way to get email messages to your computer is what IMAP and POP share. While POP was designed to do merely that, IMAP does provide more useful functionality. 30. What is the difference between LCD and TFT ? A TFT monitor uses thin-film transistor technology. Nearly all LCD monitors today use TFT technology. The benefit of a TFT monitor is a separate tiny transistor for each pixel on the display. Because each transistor is so small the amount of charge needed to control it is also small. This allows for very fast re-drawing of the display as the image is re-painted or refreshed several times per second. Prior to TFT passive matrix LCD displays could not keep up with fast moving images. A mouse dragged across the screen for example from point A to point B would disappear between the two points. A TFT monitor can track the mouse resulting in a display. 31.What is boot loader? A. Boot loader is the where the os is loaded