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How Will You Troubleshoot the Issue? What Are the Steps to Followed? A

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1. A user in a corporate network contacts service desk saying he/she has lost network connectivity: How will you troubleshoot the issue? What are the steps to followed? A. First I will check the network cable is plugged in or not. Then check the network connections and the ip address is assigned or not. Then check connecting to website or not. IP conflict. 2. A User calls in and complains that her computer and network is running very slow. How would go about troubleshooting it? A. 3. How would you create an email account for a user already in AD? A. Open Microsoft Outlook if you are using office 2000, and click on "Tools" tab. Go to "Email Accounts". There you can find two option like Email and Directory. Click on "Add a new Account" and click next. If you are using Exchange Server then click over there, this depends on that particular Organization. According to the their setup you have to choose. And if you are using POP3 server then next popup will come along with your name, email address POP3 and SMTP IP address, Password etc. and after that click on Next and finish it..... 4. A PC did not receive an update from SMS. What steps would we take to resolve this? A. If SMS not updated in client system. 1. Need to check system getting IPaddress or not. 2. Need to check system in domain or not 3.Ensure that windows firewall should be off. 5. How do you set the IP address by using the command prompt A. Set IP address from CMD prompt : type cmd in run type following command in sequence like IP address,Subnet mask, Default Getway, DNS,Wins, ect... exmpl : netsh interface ip set address name="Local Area Connection" static 192.168.1.2 255.255.255.0 192.168.1.1 netsh interface ip set address name="Local Area Connection" source=dhcp here is the 192.168.1.2 is IP 255.255.255.0 is subnet mask and 192.168.1.1 is default getway 6. How can u add a user in a domain? First you need to figure out what role the user is going to have and if there is anyone on that has the correct set of permissions as the user. If this is true on the server or on your desktop if you are an admin and have the admin tools installed. then go to start -> Administrative tools -> Active Directory Users and computers -> find the user that has the correct permissions right click and select copy. Enter the information for teh new user. If no such user exits just right click on the proper OU and select new user and enter the user information. 7. A User calls in and complains that her computer and network is running very slow. How would go about troubleshooting it? A. I would first ask the user whether every application on the computer is slow or is it just one particular application. if it is just one, try and sort that out. If the answer is all applications are running slow, look at common causes like, virus scans scheduled, free disk space on the home drive, RAM, lastly if the deployment team is rolling out any updates (which should not be done during business hours, but i've seen that happen too ;) If you suspect network latency, a simple ping test from the user's computer will tell you how many milli seconds network traffic is taking to reach the server. Perform a diskcleanup defrag her drivers and hardrive. Delete all of her temp files unwanted programs in start up and unwanted services. then increase her virtual memory and click apply for best performance option. (In win XP). Also delete temporary internet files from her profile. this is the correct way to clean the system. then check for the virus and if any virus scan and remove it. 8. Define Low Level Formatting? A. Low level formatting is a type of formatting where new track and sector are created after erasing old one. This type of formatting is very slow. Actually it is a outlining the track and sector of hard disk where actual data will be store and writing the control structures that define where the tracks and sectors are. After low level formatting data is permanently erased but from few software it is possible to recover data. 9. What is Firewire Port? What are its uses? A. Firewire port is a form of Serial Port that make use of FireWire Technology to transfer data rapidly from one electronic device to another.FireWire port has the ability to interact with a number of different devices. For example FireWire can provide an ideal way to connect a scanner with computer system. Because transfer rate in FireWire port can reach up to 400Mbps the data transfer is relatively fast and also result in excellent quality. 10. How will you install Operating System in more than 50 PC at a time when the all Pcs having same configuration. A. it is very simple. just install the os and all the drivers in one system and make a ghost image using norton ghost and restore it in remaining 49 systems. restoring a ghost takes 5-6 mins while os and drivers will take more than one hour for each. 1. Insatall OS in a system. 2. Using Ghost Softwares Creat images of this OS to Every New Hard Disk. 3. Attach the Hard disks to every sytesm 4. Run Syspre utility from OS cd and follow the instructions. then Restart the computers. If Computers are in Domain Network (2003 server) Client machines are having >PEX network bootable adapter. In server machine 1. Configure DNS 2. Configure DHCP 3. Configure Domain controller 4. Start menu-programes-admin tools-remote installation services. Follw the instrction. 5. In DHCP Security Options fill 066 067 parameters. In Client Machines 1. Change the BIOS setting to .exe bootable 2. Restart the client macnines when you ask type administrator passwrod. 3. OS installtion starts. 11. What advance boot options are available for Windows XP? A. Following are the Windows XP advance boot Options. Safe Mode Safe Mode With Networking Safe Mode With Command Prompt Enable Boot Logging Enable VGA Mode Last Known Good Configuration Directory Services Restore Mode Debugging Mode Disable automatic restart on system failure Start Windows Normally Reboot Return to OS Choice Menu 12. How to restore Windows XP in Command Mode. A. To start System Restore using the Command prompt, follow these steps: 1. Restart your computer, and then press and hold F8 during the initial startup to start your computer in safe mode with a Command prompt. 2. Use the arrow keys to select the Safe mode with a Command prompt option. 3. If you are prompted to select an operating system, use the arrow keys to select the appropriate operating system for your computer, and then press ENTER. 4. Log on as an administrator or with an account that has administrator credentials. 5. At the command prompt, type %systemroot%system32restorerstrui.exe, and then press ENTER. 6. Follow the instructions that appear on the screen to restore your computer to a functional state. To start System Restore Windows XP first you create a system restore point by following steps: 1. Click start and go help and support options on right hand side you see under pick a task options. 2. Click undo changes to your computer with system restore. 3. System restore display a new window if you have created earlier on any time then you click restore my comp on earlier time. 4. Click next and select your earlier option on calendar. 5. Click next and your computer will restore. 13.What are the core files to boot win XP? A. ntldr, boot.ini, bootsect.dos, ntdetect.com, ntbootdd.sys, ntoskrnl.exe, hal.dll, system, device drivers (s.sys) 14. What is LDAp Server? A. LDAP Lightweight Directory Access Protocol is an Internet protocol that email and other programs use to look up information from a server. LDAP on outlook can be configured through Tools menu->Account settings-Address books- Select new address book->Select LDAP address book->in next window add server details. 15.What is the difference between server os and the desktop os? A. Server OS gives centralized administration for users shared resources higher security. But Desktop OS gives local machine administration only. Server OS is specially designed for running backend services like DHCP DNS SQL and IIS etc. and Desktop OS is special designed for running front end application and software’s. 16. unable to view deleted files in recycle bin (winXP)I deleted my files, but i didn't see that files in my recycle bin. A. 1) Try this step just create an empty folder on the desktop and then delete it.Now go to recycle bin may be u ll find ur previously deleted files. 2) For each and every drive on ur harddisk there ll b some memory allocated for recycle bin. And this memory ll b limited. So if u hav deleted files with large memory then they ll b Permanently deleted from ur harddisk. Right click on Recycle Bin and click on Properties then uncheck the option "Do not move files to Recycle Bin.......". By selecting this option the deleted files will not be permanently deleted from the system. Only then the next deleted files could be viewed in the Recycle Bin 17. If you have client in a different location and want to access that client from server, What is the best way to access that client from server? AWindows XP and higher version of operating system - My Computer -> Properties -> Remote (tab) -> Tick Remote Assistance and Remote Desktop -> Apply -> Ok If you know the PC name or IP of another PC - cmd -> mstsc open one screen give the system name or IP, and that pc username, password gives you can access it.
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