In case of emergency https://en.wikipedia.org/wiki/In_case_of_emergency

Responding to the In Case of Emergency (ICE) article on the Wikipedia posting, Mr. McDonald, MD of Myprotector Group Pty (Ltd), explains the way forward for the ICE services as he sees it.

Problem 1 In Case of Emergency (ICE) is a programme that enables first responders, such as paramedics, firefighters, and police officers, as well as hospital personnel, to contact the next of kin of the owner of a to obtain important medical or support information (the phone must be working). The phone entry (or entries) should supplement or complement written (such as wallet, bracelet, or necklace) information or indicators.

Solution 1 (Myprotector brings a very unique solution to this problem. The group gives its clients a way to never have to worry about what happens the moment they are in an emergency and can’t talk for themselves. myICE (www.myice.co.za) is a gateway site that links unique database templates to a callcentre where a case manager manages the event).

(Myprotector uses a combination of identifying solutions to ensure its clients have as many ways as is practical and effective to be identified and rolls out a solution that helps first responders).

The programme was conceived in 2004 by Bob Brotchie, a British paramedic, and ICE was subsequently promoted by Bob in May 2005.[1] It encourages people to enter emergency contacts in their mobile phone address book under the name "ICE". Alternatively, a person can list multiple emergency contacts as "ICE1", "ICE2", etc. The popularity of the programme has spread across Europe and Australia, and it has started to grow into North America.[2]

South Africa’s, Myprotector Group Pty (Ltd), headed up by Andrew McDonald, is the first of its kind to launch its online personal, financial, estate and heritage planning “wrap service” platform. The software is aimed at guiding people to plan all aspects of their financial and family heritage, properly. In addition to the technology, the group offers services that add value to a client’s existing financial plans. The company specialises in estate and heritage automation and has linked its solutions to life insurance companies. This allows them to ensure that the life cover offers a business solutions that the policy was intending to solve). myICE is one aspect of planning properly and can be purchased as a stand-alone option.

Problem 2

Following research carried out by Vodafone that showed that fewer than 25% of people carry any details of who they would like telephoned following a serious accident, a campaign encouraging people to do this was started in May 2005 by Bob Brotchie (Bob's website about ICE) of the East Anglia Ambulance Service in the UK. The idea has taken off since 7 July 2005 London bombings.[3]

When interviewed on the BBC Radio 4 Today programme on 12 July 2005, Brotchie said:

“I was reflecting on some difficult calls I've attended, where people were unable to speak to me through injury or illness and we were unable to find out who they were. I discovered that many people, obviously, carry mobile phones and we were using them to discover who they were. It occurred to me that if we had a uniform approach to searching inside a mobile phone for an emergency contact then that would make it easier for everyone.[3]

Brotchie also urged mobile phone manufacturers to support the campaign by adding an ICE heading to phone number lists of all new mobile phones.[3]

With this additional information and medical information, first responders can access this information from the victim's phone in the event of an emergency. In the event of a major trauma, it is critical to have this information within the golden hour, which can increase the chances of survival.”

Solution 2 (Myprotector’s solutions are managed digitally. This offers immediate information that is critical in the first golden hour. The web based technology makes it possible to offer this service on a global scale. If any client happens to be abroad, the myICE service remains in contact).

Problem 3 In Germany, the In Case of Emergency concept has been criticised for some reasons:[4]

 Medical service personnel on site normally do not have the time to contact relatives. Information stored in a phone is thus useless for medical care prior to hospital.

 Contacting relatives of a seriously injured person is a sensitive task that is not carried out by telephone in the first place.

Solution 3 (McDonald accepts that this was an area of concern but added that Myprotector supports its myICE services via a 24/7 callcentre and case manager linked to the technology platform. In the first instance, the platform allows the first responder to simply put a number into the link and instantly gets information about the client they will need, thus freeing the up to deal with the tasks at hand.

In the second instance, the case manager contacts a nominated person of the clients choosing who acts as the go-between with the family while they case manage the event. The Myprotector service takes the burden away from the medical personnel and leaves them to get on with managing the patient).

Problem 4 It is recommended that one carries contact information and relevant medical information in writing inside one's wallet, and not rely on ICE contacts as a primary means of identification.

Many models have dedicated ICE contact information functionality either built into the OS or available as apps. Saving duplicate phone numbers on a phone without dedicated ICE functionality may cause the ICE and regular contacts to be combined, or cause the caller ID to fail for incoming calls from a close friend or relative. (To avoid this, some use the "tel:" URI scheme to put the phone number in the ICE contact's "home page" field.)

Solution 4 (Myprotector gives each client a physical tag to use as an identifying solution, together with myICE stickers, to place in relevant areas).

Problem 5 For security purposes, many mobile phone owners now lock their mobiles, requiring a passcode to be entered in order to access the device. This hinders the ability of first responders to access the ICE phone list entry. In response to this problem, many device manufacturers have provided a mechanism to specify some text to be displayed while the mobile is in the locked state. The owner of the phone can specify their "In Case of Emergency" (ICE) contact and also a "Lost and Found" (LAF) contact. For example, BlackBerry 10 mobiles permit ICE and LAF information to be displayed on the "locked" screen, as part of the lockscreen message, so it is directly available for use by the emergency services. Alternatively, some manufacturer's handsets provide access to a list of ICE contacts from the "locked" screen. Some types of handsets require a smartphone application to be loaded, to allow ICE and emergency information to be displayed on the "locked" screen. For instance, the Health application for iOS devices allows users to enter emergency information for that purpose.[5] Solution 5 (As well as placing the myICE details on a phone, Myprotector also allows the first responders to use their own phones to access critical information about the client. The technology is accessed by entering the myICE website portal and placing a unique code, found at the scene to gain access to the client details (eg, photo and details), medical aid details, drug interaction information, doctor details and identifying markings, etc. The myICE code does not have to be on the person because the details accessed through the code will direct the first responder to the client in question).