BlackBerry 10 OS

Version: 10.3.1.2576 – 10.3.2.2474

Published: 2015‐09‐02

Fixed Issues This section lists fixed issues from BlackBerry 10 OS version 10.3.1.2576 to BlackBerry 10 OS version 10.3.2.2339.

Accessibility

588999 Issue Description: In some cases, when you turn on Magnify Mode, you are unable to zoom out on some screens.

Fix Description: This issue is fixed in this release.

Application Management

709117 Issue Description: The wallpaper for the lock screen and home screen might not match.

Fix Description: This issue is fixed in this release.

813401 Issue Description: In some cases, your device might continue to vibrate after you accept or reject a phone call.

Fix Description: This issue is fixed in this release.

818577 Issue Description: In some cases, after you end a phone call, the Phone app window might not appear as expected.

Fix Description: This issue is fixed in this release.

868443 Issue Description: After you switch from one BlackBerry 10 device to another, on the new device, when you set custom notifications for apps (in Settings > Notifications > Normal > Customize App Notifications), apps that aren't installed on your device might appear in the list.

Fix Description: This issue is fixed in this release.

881072 Issue Description: Rotation lock might behave differently than expected. As a result, some apps might appear in landscape view rather than portrait view.

Fix Description: This issue is fixed in this release.

BlackBerry Intelligent Assistant

1007592 Issue Description: When you dial a number for a contact in BlackBerry Assistant, and the contact has more than one phone number associated with it, BlackBerry Assistant might prompt you to select which phone number to dial, even if you have already dialed the required number.

Fix Description: This issue is fixed in this release.

BBM

616017 Issue Description: If your BlackBerry ID contains a "+" symbol, you might be unable to see the BBM Video icon.

Fix Description: This issue is fixed in this release.

BlackBerry ID

878413 Issue Description: The BlackBerry Protect URL is missing from the Settings > BlackBerry Protect screen.

Fix Description: This issue is fixed in this release.

865373 Issue Description: Your device might not be able to restore a backup file from BlackBerry Link.

Fix Description: This issue is fixed in this release.

1253858 Issue Description: BlackBerry Protect was turned on after updating the OS even if it was turned off by an IT Policy.

Fix Description: This issue is fixed in this release.

Browser

744818 Issue Description: In the Advanced Interactions settings on your BlackBerry device, if you tap the Learn More option, you might see a Help topic about scrolling and moving between items instead of a topic about advanced interactions.

Fix Description: This issue is fixed in this release..

856955 Issue Description: In the Evernote app, after you tap "Done" to finish writing a note, the app might become unresponsive and close unexpectedly.

Fix Description: This issue is fixed in this release.

855383 Issue Description: In some cases, the BlackBerry Browser might stop functioning properly, or the app might close unexpectedly.

Fix Description: This issue is fixed in this release.

802644 Issue Description: In some cases, after you attempt to authenticate on certain web sites, the browser reloads several times without opening the correct webpage.

Fix Description: This issue is fixed in this release.

Core Applications

989720 Issue Description: When upgrading the BlackBerry 10 OS the Software Update screen in the Setup Wizard may incorrectly show the size of the upgradeWhen you start the download the Software Updates screen shows the correct size of the download.

Fix Description: This issue is fixed in this release.

860613 Issue Description: During a conference call, using the trackpad on BlackBerry Classic might not wake up the device.

Fix Description: This issue is fixed in this release.

932352 Issue Description: You might not be able to make an outgoing phone call as expected.

Fix Description: This issue is fixed in this release.

896144 Issue Description: In some cases, when you start typing a contact's phone number in the Phone app, the autocomplete feature doesn't function as expected.

Fix Description: Errors in the code are This issue is fixed in this release.

890674 Issue Description: In some cases, if you touch and hold an option in the Phone app on the screen or using the trackpad on the BlackBerry Classic smartphone, the results might not be as expected.

Fix Description: This issue is fixed in this release.

884293 Issue Description: In certain cases you might not be able to send SMS messages.

Fix Description: This issue is fixed in this release.

857826 Issue Description: While listening to a voicemail message, if you tap back, proximity sensors might not update as expected.

Fix Description: This issue is fixed in this release.

Core BSP

884993 Issue Description: When you use the physical keyboard on your BlackBerry device, sometimes duplicate characters display on the screen when you press a key.

Fix Description: This issue is fixed in this release.

892266 Issue Description: Your device might not respond to a swipe as expected and you might not to be able to enter your password to unlock your device.

Fix Description: This issue is fixed in this release.

848011 Issue Description: If you turn off your device and then connect it to a computer using a USB cable, your device might not detect the USB cable and might not charge.

Fix Description: This issue is fixed in this release.

880692 Issue Description: In some cases, after you upgrade your software, your mobile connectivity might indicate SOS only, and your battery might not charge.

Fix Description: This issue is fixed in this release.

Core OS

1023737 Issue Description: The display on your device might not be as bright as expected.

Fix Description: This issue is fixed in this release.

943167 Issue Description: You might not be able to hear media files in a paired headset, even though you can hear the audio on phone calls and the media controls (Play, Pause, etc.) function as expected.

Fix Description: This issue is fixed in this release.

875739 Issue Description: In rare cases, after you update your device software, your device might not connect to your vehicle's Bluetooth- enabled car kit.

Fix Description: This issue is fixed in this release.

856177 Issue Description: If you try to tether your device to another device, the results might not be as expected.

Fix Description: This issue is fixed in this release.

857794 Issue Description: In some cases, a VPN profile might be deleted from your BlackBerry device unexpectedly.

Fix Description: This issue is fixed in this release.

863603 Issue Description: In some cases, after you open the Camera app and take a few pictures, the Camera app might start flickering.

Fix Description: This issue is fixed in this release.

879823 Issue Description: In some cases, notifications and ringtones are quieter than expected.

Fix Description: This issue is fixed in this release.

880033 Issue Description: If you enable Bluetooth on your device, the battery on a connected device might drain faster than expected.

Fix Description: This issue is fixed in this release.

889785 Issue Description: In some cases, you might hear keyboard sounds when using the touch keyboard even though you have set the Keyboard Feedback Volume slider to Off in your settings.

Fix Description: This issue is fixed in this release.

853351 Issue Description: You might not be able to log in to Cisco AnyConnect if your PKI profile definition indicates no client certificates or all client certificates.

Fix Description: This issue is fixed in this release.

809743 Issue Description: In some cases, when listening to audio in apps such as Rdio, the audio stops when you minimize the app.

Fix Description: This issue is fixed in this release..

809575 Issue Description: In some cases, when you're streaming media from an app such as Music, the volume keys on the side of the device don't function as expected.

Fix Description: This issue is fixed in this release.

822330 Issue Description: If you try to use a USB cable with the premium in-vehicle BlackBerry charger, your device might not charge or might not charge as quickly as expected when the screen or device is turned off.

Fix Description: This issue is fixed in this release.

823783 Issue Description: In some cases, you're unable to open large email attachments from the BlackBerry Hub.

Fix Description: This issue is fixed in this release.

825053 Issue Description: Your device might not be able to connect to the P-VPN profile.

Fix Description: This issue is fixed in this release.

840544 Issue Description: When a user performs a software update, the device may stop responding as expected.

Fix Description: This issue is fixed in this release.

822154 Issue Description: In some cases, album images do not appear in the Spotify app on your device.

Fix Description: This issue is fixed in this release..

803870 Issue Description: In some situations, you might not be able to access your work email account when you connect your BlackBerry device with your car using Bluetooth technology.

Fix Description: This issue is fixed in this release.

1023737 Issue Description: In some cases, the screen was not bright enough when the device was in sunlight.

Fix Description: This issue is fixed in this release.

1026588 Issue Description: Streaming video didn’t work in some Android apps.

Fix Description: This issue is fixed in this release.

DocsToGo

898485 Issue Description: In some cases, the physical keyboard on your BlackBerry Passport smartphone might not respond as expected after formatting a document or spreadsheet in the Documents To Go app.

Fix Description: This issue is fixed in this release.

Graphics

774114 Issue Description: If your BlackBerry device power is low and you plug your device in using a charging cable, the display might not turn on as expected.

Fix Description: This issue is fixed in this release.

806110 Issue Description: In some cases the device displays a snow screen. The screen eventually disappears, but in some instances, the device might run slower than expected.

848722 Issue Description: After your BlackBerry device turns on for the first time, your physical keyboard backlight might not illuminate as expected.

Fix Description: This issue is fixed in this release.

Maps TCS

666210 Issue Description: In the Maps app, after dropping a pin on a road, the country name might be displayed instead of the address.

Fix Description: This issue is fixed in this release.

Multimedia Services

858580 Issue Description: In some cases, you might not be able to play certain YouTube videos using 3G connectivity.

Fix Description: This issue is fixed in this release.

Performance

935321 Issue Description: After activating the SIM PIN and restarting your device, the wireless service provider name might be displayed.

Fix Description: This issue is fixed in this release.

PIM Calendar

813641 Issue Description: If you switch your device orientation to landscape, Month View in the Calendar app might not appear as expected.

Fix Description: This issue is fixed in this release.

865705 Issue Description: In some cases, the Join Now button might not appear in calendar reminders.

Fix Description: This issue is fixed in this release.

868121 Issue Description: In some cases, snoozing multiple calendar reminders might take longer than expected.

Fix Description: This issue is fixed in this release.

913358 Issue Description: If you turned on the Display Growing Numbers option in the Calendar app, the numbers might not be updated correctly and the device might not perform as expected.

Fix Description: This issue is fixed in this release.

928074 Issue Description: Contacts or meeting invitees that contain commas in their user names (for example, "Lastname, Firstname ") might display incorrectly on a BlackBerry 10 device. As a result, replying to meeting invites from your device, might result in an email delivery failure.

Fix Description: This issue is fixed in this release.

PIM Contacts

947268 Issue Description: In some cases, when you click on a contact and try to share that contact, you might see the following error message: "This contact's data can't be shared."

Fix Description: This issue is fixed in this release..

811715 Issue Description: In the Contacts app, if the stock symbol subkind is changed to StockSymbolTsx, when you retrieve the set subkind, StockSymbolAll might be returned instead.

Fix Description: This issue is fixed in this release.

924061 Issue Description: If, in the Phone app, you expand a contact, tap the contact's number, and tap "Call using", you might receive an error message.

Fix Description: This issue is fixed in this release.

860958 Issue Description: When the IT policy "Personal Apps Access to Work Contacts" is set to None and a user tries to perform a remote lookup to add a contact to an email message, the remote lookup fails.

Fix Description: This issue is fixed in this release.

854137 Issue Description: If you sync contacts to your device using BlackBerry Link, you might be unable to attach those contacts to emails.

Fix Description: This issue is fixed in this release.

837921 Issue Description: In some cases, you might be unable to delete contacts saved to your SIM card.

Fix Description: This issue is fixed in this release.

836231 Issue Description: In some cases, when you type a phone number in the Contacts tab in the Phone app, you're unable to make a call.

Fix Description: This issue is fixed in this release..

PIM Core

974650 Issue Description: If your BlackBerry device is associated with a BES and your device doesn't have the proper CA certificate installed on it, when you add your Microsoft Exchange 2010 email account, your account might not connect properly. If you click on the email account from the Accounts screen, you might see the following error message: "The SSL certificate provided by {server name} for ActiveSync is either invalid or was declined."

Fix Description: This issue is fixed in this release.

PIM HUB

881913 Issue Description: In some cases, after you update your device software, your Facebook account might not be added to the BlackBerry Hub as expected.

Fix Description: This issue is fixed in this release.

816175 Issue Description: In some cases, when you manually sync messages in a specific email folder, new messages in the folder might not appear immediately.

Fix Description: This issue is fixed in this release..

844153 Issue Description: In some cases, when you compose an email and search for contacts, no results are returned.

Fix Description: This issue is fixed in this release.

551074 Issue Description: In the BlackBerry Hub, if you pinch to filter by Sent or Unread messages, some messages might be missing from the view unexpectedly.

Fix Description: This issue is fixed in this release.

Remember

916835 Issue Description: If your device is set to the London, Dublin (GMT) time zone, and Daylight Savings Time begins, you might receive reminders from the Remember app an hour earlier than expected.

Fix Description: This issue is fixed in this release.

Radio QCT

871666 Issue Description: Depending on your device, in the Phone app settings, you might not have the Show My Number option and you can't block calls.

Fix Description: This issue is fixed in this release.

875298 Issue Description: In some cases, you might receive the same text message twice unexpectedly.

Fix Description: This issue is fixed in this release.

898871 Issue Description: In some cases, you're unable to call *677.

Fix Description: This issue is fixed in this release.

843060 Issue Description: In some cases, your BlackBerry device might not be able to activate the Mobile functionality.

Fix Description: This issue is fixed in this release.

858666 Issue Description: In the Contacts app, if you add a phone number to your SIM card without using the international dialing format, the number might not appear on the contact card as expected.

Fix Description: The Contacts code was changed for BlackBerry

Settings

870036 Issue Description: In some cases, your device may incorrectly indicate that it has 5G Wi-Fi connectivity.

Fix Description: This issue is fixed in this release.

884546 Issue Description: In some cases BlackBerry Leap users may be able to turn on the Lock Device when Holstered option even though this feature is not supported on BlackBerry Leap.

Fix Description: This issue is fixed in this release..

860583 Issue Description: In some cases, the limited warranty for the wrong country appears in the About Legal screen.

Fix Description: The Contacts code was changed for BlackBerry

794337 Issue Description: If you manually connect to a wireless network, your device might connect to the network, but the dialog that indicates the device is still connecting might remain on the screen up to 2 minutes.

Fix Description: This issue is fixed in this release.

Localization

833080 Issue Description: If you are using your device in Afrikaans, the translation for "reset" might be incorrectly displayed in the Settings and Battery Saving Mode menus as "Hrstl vrstkke" instead of "Herstel."

Fix Description: This issue is fixed in this release.

906018 Issue Description: If you are using your device in Polish, the shortcut "Odp." is added to the subject line each time you reply to the thread rather than just once as expected.

Fix Description: This issue is fixed in this release.

838919 Issue Description: In some cases, if you're using your device in Hungarian, some characters might not appear as expected.

Fix Description: This issue is fixed in this release.

868466 Issue Description: In the Phone app, if you dial a Polish phone number, the numbers might not be spaced as expected.

Fix Description: The Contacts code was changed for BlackBerry

767821 Issue Description: If you’re using your device in Arabic, numerical bullets might be formatted from left to right in the Remember app.

Fix Description: This issue is fixed in this release.

Wireless (BWG)

989355 Issue Description: When addressing an SMS or MMS message to a Contact Group, you might not be able to add Group members with only an email address to the recipients list.

Fix Description: The Contacts code was changed for BlackBerry.

855231 Issue Description: In some cases, if you're connected to a 3G or 4G mobile network, you're unable to send or receive MMS messages.

Fix Description: Errors in the code are This issue is fixed in this release.

874917 Issue Description: The timestamp for an SMS message might match the network time instead of the device time.

Fix Description: This issue is fixed in this release.

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