Contents 目錄

2 Chairman and CEO’s Message 主席和行政總裁的話

4 Corporate Highlights 企業年度概要

5 About Hong Kong Housing Society 關於香港房屋協會

Our Approach to Sustainability 可持續發展方針 6 7 Stakeholder Engagement and Materiality Assessment 持份者參與活動及重要性評估 10 The United Nations’ Sustainable Development Goals 聯合國可持續發展目標 12 Corporate Governance 企業管治

Greener Homes and Workplace 綠色家園及工作間 16 18 Green Buildings 綠色建築 21 Energy and Carbon Emissions 能源與碳排放 24 Waste Management and Material Use 廢物管理及物料使用 29 Water Conservation 保護水資源

Community Building 建設社區 30 31 Care for the Elderly 關愛長者 38 Care for the Community 關愛社區 42 Serving Hong Kong 服務香港

Talent and Culture 人才與文化 48 48 Staff Welfare 員工福利 53 Occupational Health and Safety 職業健康及安全

58 About This Report 關於本報告

59 Awards and Recognitions 獎項及嘉許

71 Performance Summary 可持續發展表現摘要

76 Corporate Membership 機構會籍 2 Chairman and CEO’s Message 主席和行政總裁的話

Aspired to be a world-class housing solution provider and innovator 香港房屋協會一直致力解決住屋問題和不斷 with a global vision, Hong Kong Housing Society never sheds its 創新，以達到世界水平。同時，我們亦不遺 responsibility in ensuring the sustainable development of Hong Kong. 餘力地推動香港的可持續發展。除了應付香 Beyond tackling the challenges brought by housing shortage and 港房屋短缺及人口老化帶來的挑戰外，我們 our ageing population, the Housing Society is well prepared to play 亦已作好準備，為建設更環保、宜居及長者 its part in transforming Hong Kong into a greener, more liveable and 友善的香港擔當重要的角色。 age-friendly city.

From businesses to daily operations, we embrace sustainability as an 無論在業務發展或日常營運上，可持續發展 integral part of our core values, striving to minimise our ecological 已是房協信念中不可或缺的一部分，驅使我 footprint and utilise resources in a sustainable way. Through the 們盡心竭力減少生態足跡及更負責任地使 application of green building principles, such as environmentally 用資源。我們秉持綠色建築原則，採納環保 sustainable designs and construction methods, we minimise energy 的設計及建造方法，將項目發展過程中的能 consumption, water usage and waste generation, as well as provide 源消耗、用水和廢物生產量等盡量減少，並 a healthy living environment for our home buyers and tenants. In 為業主及租戶營造健康的生活環境。而在日 terms of daily operations, the ISO 14001:2015 certified Environmental 常營運中，房協的不同部門亦會根據獲ISO Management System guides the execution and evaluation of our 14001:2015 認證的環境管理系統，執行及檢 environmental policies and initiatives across divisions. 討環境政策與措施。

An inclusive and harmonious community is vital for a city’s sustainable 和諧共融的社區亦是城市可持續發展的重 development. For over seventy years, the Housing Society has been 要一環。過去七十多年來，房協緊隨著社會 providing affordable housing and related services to address the 發展的步伐，一直為市民提供可負擔的房屋 people’s housing needs in tandem with the city’s development. In the 及相關服務，滿足市民在不同年代的住屋需 past year, we have enriched our “Transitional Rental Housing Scheme” 要。去年，「過渡性房屋出租計劃」和「未補價 and “Letting Scheme for Subsidised Sale Developments with Premium 資助出售房屋 — 出 租 計 劃 」兩 個「 暫 租 住 屋 」 Unpaid” under “T-Home”, and launched the “Flat for Flat Pilot Scheme 項目均有進一步發展；我們亦推出了「長者業 for Elderly Owners” to better utilise the existing housing resources, 主 樓 換 樓 先 導 計 劃 」， 期 望 盡 量 善 用 現 有 的 benefitting the wider community. Furthermore, to nurture the future 房屋資源，讓更多市民能安居樂業。此外， generations of housing management professionals, we have provided 我們向修讀房屋相關學科的年青人提供獎學 scholarships and internship programmes to young people in relevant 金和實習計劃，為房屋管理業界培育新血。 disciplines. Together with the newly established professional youth 加上新成立的「房協獎學金同學會」，築成與 network, Hong Kong Housing Society Academy Alumni Club, we wish 新進專業人士的溝通橋樑，將我們的專業代 to pass on our experiences and ensure the sustainable growth of our 代傳承，為業界的長遠發展作出貢獻。 industry.

Hong Kong Housing Society Sustainability Report 2019/20 3

Our journey towards sustainability relies upon our effective corporate 房協得以在可持續發展路程穩步前行，有賴 governance, prudent financial planning, and an innovative and flexible 我們行之有效的企業管治、審慎理財及重視 culture. These allow us to be adaptive and resilient in responding to 創新和變通的企業文化。這些特質有助我們 the ever-changing markets. While Hong Kong is facing unprecedented 在瞬息萬變的市場環境下快速應變和保持穩 challenges associated with COVID-19, the Housing Society has been 健。在新冠肺炎疫情為香港帶來前所未有的 responsive in providing a range of relief measures, including rent 挑戰期間，房協亦馬上推出一連串的紓困措 concessions and the distribution of anti-pandemic supplies, providing 施，包括租金寬減及派發抗疫用品，與我們 timely aid to our residents during these difficult times. 的住戶共度難關。

We are pleased to serve as Hong Kong’s “housing laboratory”, and we 房協有幸能以「房屋實驗室」的角色服務香 will continue our commitment in creating a better living environment 港，矢志繼續為廣大市民創造更宜居的環 for our people. Earlier this year, we have conducted a stakeholder 境。早前，我們收集了持份者對房協可持續 engagement exercise to help identify and prioritise sustainability 發展的意見，藉此識別出重要議題，並依據 material topics that concern our stakeholders. The findings formed the 持份者的關注程度將議題排序。調查的結果 backbone of this issue of Sustainability Report, and at the same time 構成了本報告的骨幹，同時成為我們訂立長 serve as a basis for us to devise long-term sustainability strategies. 遠可持續發展策略的基礎。在我們策劃未來 We endeavour to meet our stakeholders’ every expectations, 發展時，定必會盡心竭力，回應持份者的期 addressing their needs when formulating our next course of action. 望和需要。

Walter Chan Kar-lok James Chan Yum-min 陳家樂 陳欽勉 Chairman Chief Executive Officer and 主席 行政總裁兼 Executive Director 執行總幹事

香港房屋協會 2019/20 年度可持續發展報告 4 Corporate Highlights 企業年度概要

Echoing the Low Carbon Charter, the Housing Society commits to reduce 響應低碳約章，房協承諾以二零一二 / 一三年度 為 基 準 年，在 二 零 二 九 / 三零年度前減少 14* 13% residential projects have been certified by of our corporate carbon emission by 2029/30 BEAM or BEAM Plus for New Buildings with 2012/13 as the baseline year 個住宅物業發展項目獲得「建築環境評估法」或 企業碳排放量 「綠建環評」（新建建築）認證

The Ageing-in-Place Scheme served 「樂得耆所」居家安老計劃於 Over Received 二零一九 / 二零年度為 超過 獲得 102,073 34,800 39 elderly tenants (frequency) in residents participated in the awards and certificates in 2019/20 and have established Housing Society Community’s recognition of the community partnership with 名住戶於二零一九 / 二零年度參加了 contributions by the Housing 名長者住戶（人次）提供服務；自開展以 Society, our staff and residents 來，已 與 859 個 獎 項 和 嘉 許，肯 定 房 協、員 工 和 住 戶 events in 2019/20 的社區貢獻 340 個「房協之友」活動 organisations since launch 間機構建立合作關係

Since 2006, the Housing Society Award Over offered to housing and elderly-care students 向員工提供超過 scholarship amounting to near 自二零零六年以來，「房協獎助學金計劃」已向修讀 # 房屋或長者護理相關學科的學生頒授獎助學金近 25,000 hours of training and development provided HK$ million to staff members 港元 7 百萬 小時的培訓和發展機會

* including Provisional and Final 包括暫定及最終評級

# for permanent and contract staff 適用於長期及固定任期員工

Hong Kong Housing Society Sustainability Report 2019/20 About Hong Kong Housing Society 5 關於香港房屋協會

Hong Kong Housing Society (“Housing Society”) was established in 香 港 房 屋 協 會 （「 房 協 」） 於 一 九 四 八 年 成 立 ， 總 1948 and is headquartered in Hong Kong. We are an independent, 部設於香港。我們是根據香港法例《第一零 not-for-profit organisation set up by the Chapter 1059 — Hong 五九章—香 港 房 屋 協 會 法 團 條 例 》成 立 的 獨 Kong Housing Society Incorporation Ordinance. Being the “housing 立非牟利機構。作為香港的「房屋實驗室」， laboratory” in Hong Kong, the Housing Society develops quality 房協致力為不同社會經濟背景的市民建設優 housing and related services to address the ever-changing needs of 質居所和提供相關服務，配合他們在住屋上 our people across different socio-economic backgrounds. 不斷轉變的需求。

Our core businesses include property development, property 我們的核心業務包括物業發展、物業管理、 management, elderly housing and care, building rehabilitation, and 長者房屋及支援、舊樓維修及商業租賃。房 commercial leasing. The Housing Society operates on a self-financing 協以自負盈虧原則營運；因此，我們須審慎 basis. We take a prudent approach in monitoring the expenses in 地管理在人力資源、營運、物業發展和為社 staffing, operations, property development and providing housing- 區提 供 房屋相關服務的開支，以及在物業銷 related services to the community with the income generated by 售、租賃及投資方面的收入。透過有效理財， property sales, leasing and investments. By managing our financial 我們更能適應市場的變動，為任何突如其來 resources effectively, we are more resilient to market changes and 的風險和機遇做好準備，以維持房協健康及 ready for any unexpected risks and opportunities, maintaining a 可持續的長遠發展。 healthy and long-term sustainable growth.

Housing Society’s Business Profile 房協業務摘要

Total number of employees: 92 projects and Serving 員工總數： 已 發 展 九十 二 個 物 業 項 目，共 服務二十個出租屋邨和十九個代管物業中的 1,482* 73,390 130,641 units developed population in 20 rental estates 個單位 and 19 managed properties 位居民

Total income: Total expense: Net deficit: 總收入： 總支出： 淨虧損：

HK$ million HK$ million HK$ million 港元 975 百萬 港元 2,005 百萬 港元 1,030 百萬

Net asset value: 資產淨值：

HK$ billion 港元 42.4 十億 * including permanent, contract and temporary staff 包括長期、固定任期及短期合約員工

More financial information can be found in the Financial Management section of Annual Report 2019/20. 更詳盡的財務資訊已刊載於二零一九/二零年度年報的《財務管理》章節。

香港房屋協會 2019/20 年度可持續發展報告 6 Our Approach to Sustainability 可持續發展方針

The Housing Society has been serving the needs of the Hong Kong community with the vision to be a world-class housing solution provider and innovator with leadership in quality, value for money and management. Our core values — customer, talent, quality and prudence, are fundamental to our daily operations in housing and related services, serving as guiding principles when pursuing corporate success. With sustainability as an integral part of our development philosophy, we are committed to preserving the environment and building a liveable community.

房協致力為香港社會解決住屋問題和不斷創新，以達到世界水平，並在 質素 、 物值及管理方面佔領導地位 。 房協的四個核心價值「顧客為本」、「人 才為基」、「優質為尚」及「資源為用」是我們賴以成功的企業信念，貫徹 於日常的房屋和社區服務營運當中。房協將可持續發展的原則融入企業 發展理念當中，並積極推動環保工作及建造宜居社區。

Our Core Values 我們的信念

Customer Talent Quality Prudence 顧客為本 人才為基 優質為尚 資源為用

Serve and satisfy the Shape an attractive working Provide quality products Maintain prudent expectations of environment for members and staff and services principles our customers 為委員及員工締造 提供優質的商品及服務 堅守審慎的營運原則 滿足客戶的要求和期望 良好的工作環境

Hong Kong Housing Society Sustainability Report 2019/20 7

Stakeholder Engagement and Materiality Assessment 持份者參與活動及重要性評估

Regular stakeholder engagement helps to build trusted relationships, 定期的持份者參與活動不但協助房協與持份 laying down the groundwork for transparent communication and 者建立良好的互信關係，更確保我們能以公 accountability. The Housing Society has identified the below 開、透明及盡責的態度與他們溝通。房協識 stakeholder groups and their respective major engagement channels, 別了以下的持份者組別，透過不同的溝通渠 which facilitate the communication of key material issues pertinent to 道，就房協的可持續發展議題作出交流。 our sustainable development.

Major Engagement Channels 主要溝通渠道

Stakeholder Group 持份者組別

• Annual General Meeting • 周年委員大會 • Regular Supervisory Board, Executive • 定期監事會、執行委員會及其他委 Committee and other committee meetings 員會會議 • Brainstorming session • 集思會 Housing Society Members 委員活動及刊物 房協委員 • Members’ activities and publications • • Orientation pack for newly-joined Board/ • 新監事會/委員會委員就任資料 冊 Committee members

• Surveys and interviews • 問卷和訪談 • Staff intranet • 員工內聯網 • Quarterly staff newsletter Pulsar • 季度員工通訊刊物《房協脈搏》 • Training and development programmes • 培訓和發展課程 Employees • Staff activities • 員工活動 員工 • Smart Award — an achievement recognition • 「醒目獎」 — 員工嘉許計劃 scheme

• Housing Society Community • 「房協 之 友」 • Ageing-in-Place Scheme • 「 樂 得 耆 所 」居 家 安 老 計 劃 Residents, Tenants and • HS Neighbourhood mobile app • 《 房 協 鄰 里 》手 機 應 用 程 式 Homebuyers • Residents’ consultative meetings • 居民諮詢會議 住戶、租戶和置業人士 (e.g. Mutual Aid Committee meetings) （例 如：互 助 委 員 會 會 議 ）

• Regular and ad-hoc meetings • 定期和臨時會議 • Audits and inspections • 審核和巡查 Suppliers and Contractors • Tendering process and performance review • 招標程序和表現評估 供應商和承建商

香港房屋協會 2019/20 年度可持續發展報告 Our Approach to Sustainability 8 可持續發展方針

Stakeholder Group 持份者組別

Major Engagement Channels 主要溝通渠道

• Regular and ad-hoc meetings • 定期和臨時會議 Government and Regulatory • Collaborative housing projects and schemes • 合作房屋項目和計劃 Authorities 政府和監管機構

• Regular and ad-hoc briefings or meetings • 定期和臨時簡報或會議 Legislators and District • Networking and communication sessions • 交流和溝通活動 Councillors 立法會議員和區議會議員

• Joint community events and service • 社區活動和服務合作 collaborations Non-governmental • Sponsorship and support to charity and • 贊助和支持慈善及環保活動 Organisations environmental programmes 非政府組織

• Conference, forums and exhibitions • 會議、論壇和展覽 • Exchange visits • 交流參觀活動

• Sponsorship and support to industry events • 贊助及支持業界活動 Industry Associations and • Corporate membership in industry associations • 以企業成員身份參與業界組織 Professional Bodies 行業協會和專業組織 • Participation in awards and recognition • 參與獎項和嘉許計劃 schemes

• Media briefing, interviews and networking events • 傳媒簡報、採訪及聯誼活動 • Press releases and publications • 新聞稿及刊物 Media • Media enquiries system • 傳媒查詢系統 傳媒

• Publications, website and social media channels • 刊物、網頁和社交媒體渠道 • Public enquiry system • 公眾查詢系統 • HKHS Exhibition Centre • 房協展覽中心 Local Community • Elderly Resources Centre • 長者安居資源中心 本地社區 • Scholarships and internship placements • 獎學金及實習計劃 • Community engagement programmes • 社區參與活動

For details of the main communication channels of the Housing 請參閱二零一九/二零年度年報《聯繫持份者》 Society, please refer to Connecting with Our Stakeholders section of 章節，了解更多有關房協與持份者的溝通渠 our Annual Report 2019/20. 道。

Hong Kong Housing Society Sustainability Report 2019/20 Stakeholder Engagement and Materiality Assessment 持份者參與活動及重要性評估 9

During the reporting period, we have made reference to the 於報告期內，我們參考「全球報告倡議組織標 relevant Global Reporting Initiative Standards (“GRI Standards”) and 準」(Global Reporting Initiative Standards)中 undertaken a systematic materiality assessment process that involved 與房協相關的議題，進行了以持份者意見為 stakeholder engagement. We have appointed an external consultant 本的重要議題評估。我們委託了獨立顧問， to engage our senior management and staff through a survey and 與我們的高級管理人員和員工進行問卷調查 in-depth interviews. Through the exercise, we have identified 23 及深入訪談，以識別對房協及其持份者來說 issues which impose the most significant economic, environmental 影響最深遠的二十三項經濟、環境和社會議 and social impacts on our business and stakeholders. 題。

The three-tier materiality polar chart maps 此三層式扇形圖展示了每個 議題 each issue according to its level 對房協的重要性。被歸類為 of importance to the Housing 第一級別的議題相對較 Society. The issues in Tier 為重要，將於本報告 1 23 One are comparatively 2 22 內重點表述。 more important and are 2 3 1 focused in this report. 2 0 4 Corporate Governance 企業管治 1 9 5 Greener Homes and Workplace 1 綠色家園 8 6 及工作間

Community Building 1

建設社區 7

7

1 6

8 Talent and Culture

人才與文化 1 5 9

1

4

0 1

1 3 1

1 1 2

List of material issues 重要議題列表

Tier One Issues Tier Two Issues Tier Three Issues 第一級別議題 第二級別議題 第三級別議題

Environmental Compliance 1 Material Uses 物料使用 3 Water 水資源 7 遵守環境法規 2 Energy 能源 4 Carbon Emissions 碳排放 9 Green Buildings 綠色建築 5 Waste Management 廢物管理 6 Biodiversity 生物多樣性 Occupational Health and Safety 11 10 Employment 僱傭常規 8 Climate Change 氣候變化 職業健康及安全 Training and Development Indirect Economic Impact Customer Health & Safety/Well-being 12 19 15 員工培訓與發展 間接經濟影響 客戶安全與健康/福祉 Diversity and Inclusion Supply Chain Management 17 Elderly Care 安老護理 13 23 多元化與包容性 供應鏈管理 18 Sustainable Communities 可持續社區 14 Non-discrimination 反歧視 20 Customer Privacy 保障客戶私隱 Community Investment/Engagement 16 21 Corporate Governance 企業管治 社區投資/參與 22 Anti-corruption 防止賄賂

香港房屋協會 2019/20 年度可持續發展報告 Our Approach to Sustainability 10 可持續發展方針 The United Nations’ Sustainable Development Goals 聯合國可持續發展目標

The Housing Society takes due account of the United Nations’ 房 協 以 行 動 響 應「 聯 合 國 可 持 續 發 展 目 標 」 Sustainable Development Goals (“SDGs”), a universal blueprint for (United Nations’ Sustainable Development the continuous peace and prosperity of people and the planet. While Goals)，就這個以世界繁榮和平為本的藍圖作 the SDGs and associated targets and indicators apply to national 出貢獻。雖然聯合國可持續發展目標及其指 contexts, the Housing Society considered each goal as we contribute 標主要為國家發展而設，但房協亦就著每一 towards a more sustainable city in our unique way. We have identified 個目標，思考如何利用我們獨特的角色，投 six SDGs relevant to our business and have guidelines and strategies 入於可持續城市的建設中。我們識別了六個 in place to incorporate sustainability into the planning and operation 與房協相關的目標，並制定了策略與方針， of our core businesses and daily operations. 將可持續發展目標融入我們核心業務的規劃 及日常營運之中。

Interpretation and Initiatives by the Housing Society 房協的解讀及行動

SDGs 可持續發展目標

To ensure healthy lives of our stakeholders and 關注持份者的福祉，提倡健康的生活模式 promote well-being • Providing accessible health and social care • 為長者提供便捷的健康和社會服務設施 services and facilities to the elderly • Enhancing residents’ well-being • 促進住戶的身心健康 良好健康與福祉 • Ensuring occupational health and safety of our • 保障員工及承辦商的職業安全與健康 staff and contractors

To promote decent work for employees and those 讓房協及其供應鏈中的員工擁有體面工作 in the supply chain • Providing an attractive working environment for • 為員工營造良好的工作環境 employees • Providing training programmes for talent • 提供培訓計劃助人才發展 體面工作和 development 經濟增長 • Closely monitoring contractors’ safety • 透過現場審查和匯報，密切監察承建商 management system through on-site audits and 的安全管理系統，確保所有建築工人的 reporting to ensure the safety and security of all 安全 construction workers

Hong Kong Housing Society Sustainability Report 2019/20 The United Nations’ Sustainable Development Goals 聯合國可持續發展目標 11

To build quality homes for the Hong Kong 以創新方法為香港社會建設優質房屋 community through innovation • Developing innovative housing projects, services • 作為香港的「房屋實驗室」，發展創新的 and adopting novel construction methods as 房屋項目和服務，及採用嶄新的建築方 Hong Kong’s “housing laboratory” 法 針對本地房屋政策中的未能配合市民期 產業、創新和 • Identifying gaps in local housing policies and • 基礎設施 pioneering solutions to address unmet housing 望的範疇，試行具前瞻性的創新解決方 needs 案

To promote sustainability and neighbourhood 於香港社會提倡可持續發展及和諧社區 harmony in the Hong Kong community • Providing affordable housing and related • 為香港社會提供可負擔的房屋及相關服 services to the Hong Kong community 務 • Improving the energy efficiency of our housing • 於住宅項目中應用綠色建築設計，提升 可持續城市和社區 developments by adopting green building 能源效益 designs • Improving neighbourhoods and raising our • 改善社區及提升住戶的環保意識 residents’ environmental awareness

To preserve resources and procure responsibly in 於物業發展和管理中，採取珍惜資源和負責 project development and property management 任的採購方式 • Minimising consumption and maximising reuse • 在房屋發展項目和日常營運中，減少消 of resources throughout housing development 耗並盡量善用既有資源 and daily operations

負責任消費和生產 • Selecting environmentally friendly products and • 在採購過程中盡可能選擇環保的產品和 services as far as possible during procurement 服務 process • Encouraging responsible consumption • 鼓勵居民負責任地消費，減少廢物和增 behaviours of our residents in waste reduction 加回收 and recycling

To take action on climate change and its impacts 採取行動應對氣候變化及其影響 • Reducing carbon emissions through energy • 優化建築的能源設計以減少碳排放，並 optimisation in building designs and investing 投放資源提升現有建築的能源效益 into enhancing energy performance of existing buildings

氣候行動 • Establishing guidelines for energy-efficient • 為確保日常營運的能源效益，訂立相應 operation practices throughout the organisation 規範及指引 • Committing to the Business Environment • 簽署商界環保協會的「低碳約章」，設定 Council’s Low Carbon Charter with carbon 減碳目標 reduction targets set

香港房屋協會 2019/20 年度可持續發展報告 Our Approach to Sustainability 12 可持續發展方針 Corporate Governance 企業管治

The Housing Society adopts a two-tier board structure with a 房協採用的雙層董事會架構由監事會及執行 Supervisory Board and an Executive Committee. By separating the 委員會組成。此架構將監察與營運管理的角 roles of supervision and operations management, it offers a solid 色分開，提供一個穩健的管治基礎予房協靈 foundation for coping with the ever-changing business environment. 活地應對不斷轉變的企業環境。請參閱二零 Further information on the corporate governance structure, 一九/二 零 年 度 年 報《 企 業 管 治 》章 節 以 了 解 更 committees and related details can be found in the Corporate 多企業管治架構、委員會及相關的資料。 Governance section of our Annual Report 2019/20.

To manage our accountability in sustainability, the Housing Society 房協一直致力推動可持續發展，並設立各個 established different working groups to monitor the performances of 工作小組，以監察不同部門在實踐環境管理 our environmental management systems across divisions. 系統的表現。

Chief Executive Officer and Executive Director 行政總裁兼執行總幹事

Integrated Management System (IMS) Environmental Working Group (EWG) Management Review Members ISO 14001 for Housing 環保工作小組 綜合管理系統的檢討會議成員 Integrated Development Management System ISO 14001認證的 綜合管理系統 房屋發展環境管理系統

Occupational Quality Environmental Health and Safety 質量 環境 職安健 Project Environmental Leaders and Function Managers 項目環保主任和部門經理

Site Management Representatives 各物業的管理代表

All relevant staff All relevant staff 所有相關員工 所有相關員工

Projects Division 工程策劃部 Property Management Division 物業管理部 Corporate Planning and Finance Division 企業規劃及財務部 Development and Marketing Division 物業發展及市場事務部 CEO and Executive Director's Office 行政總裁兼執行總幹事辦公室

Hong Kong Housing Society Sustainability Report 2019/20 Corporate Governance 企業管治 13

Environmental Working Group 環保工作小組

The Environmental Working Group ("EWG") was set up in 2002, 環保工作小組於二零零二年成立，成員來自 comprising senior management staff from Projects Division, 工程策劃部、企業規劃及財務部、物業發展 Corporate Planning and Finance Division, Development and 及市場事務部及行政總裁兼執行總幹事辦 Marketing Division and the Chief Executive Officer and Executive 公室，負責監察這些部門和組別在執行ISO Director’s Office. The EWG monitors the performance of the ISO 14001:2015 環境管理系統時的表現。小組每 14001:2015 environmental management system for the respective 四 個 月 舉 行 會 議 ， 並 由 總 監（ 工 程 策 劃 ）直 接 divisions and sections. It holds regular meetings every four months 向行政總裁兼執行總幹事匯報。環保工作小 and reports directly to the Chief Executive Officer and Executive 組職能主要包括： Director via the Director (Projects). The core functions of the EWG include:

• Providing leadership in the pursuit of environmental sustainability • 帶領機構的環境可持續發展，建立環境 and establishing environmental management systems, objectives 管理體系、目標及計劃 and programmes

• Ensuring effective implementation of environment-related • 確保有效執行環境方面的營運控制和管 operational controls and management programmes 理計劃

• Facilitating internal communication of environmental matters • 促進管理層與員工之間就著環境議題進 between management and employees and promoting 行內部溝通，提高員工的環保意識 environmental awareness among staff

• Reviewing complaints records, non-conformities, corrective • 必要時檢視環境相關投訴、違反行為、 action reports and the adoption of corrective actions as 修正行動報告及實際措施 necessary

香港房屋協會 2019/20 年度可持續發展報告 Our Approach to Sustainability 14 可持續發展方針

Integrated Management System Management Review 綜合管理系統檢討會議成員 Members

For our Property Management Division, its sustainability performance 我們的物業管理部以「綜合管理系統」統籌其 is managed by the Integrated Management System (IMS), which 可持續發展表現，該系統按ISO 9001:2015 、 incorporates ISO 9001:2015, ISO 14001:2015 and ISO 45001:2018 ISO 14001:2015 和ISO 45001:2018 標準設立， management standards for efficient management and performance 可有效地的管理和監管成效。 monitoring.

All management staff in the Property Management Division are 物業管理部的所有管理級別員工均會參與「綜 involved in the regular management review of the IMS to ensure the 合管理系統」的定期檢討，以確保系統能適 system remains suitable, effective and adequate in managing the 切、有效和完善地管理部門所提供的服務。 services under the Division. The IMS management review is held 「綜合管理系統」每年進行檢討會議，由總監 annually, chaired by the Director (Property Management). （物業管理）主持。

Ethics and Integrity 專業操守及誠信

The Housing Society upholds high standards of professional ethics 房協秉承高標準的專業道德，並要求所有員 and requires all staff to maintain the highest level of integrity, honesty 工在日常營運中保持最高水平的操守、誠信 and fairness in operations. A Code of Conduct is in place to inform 和公平性。我們現行的《職員行為守則》詳述 staff members of their key legal and ethical obligations, and to 員工在法律和道德上的責任，並為日常工作 provide guidelines for ethical decision-making at work. 上的決策提供道德指引。

Anti-corruption 防止貪污

The Housing Society is a statutory body under the Chapter 201 房協是一個法定機構，須遵守香港法例《第 — Prevention of Bribery Ordinance, and we have zero-tolerance 201章—防止賄賂條例》，對賄賂和貪腐採取 for bribery and corruption. Through the staff Code of Conduct and 零容忍態度。我們的《職員行為守則》和入職 orientation trainings, our staff are equipped with the knowledge with 培訓，均為員工在秉持誠信、公平及專業操 respect to upholding honesty, fairness and professional ethics. 守方面裝備充足的知識。

Our Code of Conduct refresher workshops also includes presentation 房協亦舉辦《職員行為守則》重溫課程，當中 by officers from the Independent Commission Against Corruption, 包括由廉政公署的代表向員工解說在反貪污 ensuring our staff is informed of the latest legislation pertaining to 方面的最新守則和實施情況。在報告年度， anti-corruption and its implementation. In the reporting year, no legal 房協沒有任何針對機構或員工貪污的法律訴 cases regarding corruption were brought against the Housing Society 訟。 or its employees.

Hong Kong Housing Society Sustainability Report 2019/20 Corporate Governance 企業管治 15

Protecting Personal Data Privacy and Information 保障個人資料私隱及資訊安全 Security

In today’s digital age, it is important to ensure our stakeholders 在現今的電子年代，房協十分重視持份者對 feel secure about how we handle their personal data and respect 我們處理個人資料的信心，及了解我們抱著 their privacy. The Housing Society is committed to safeguarding 謹慎和尊重的態度處理其私隱。房協嚴格遵 our stakeholders’ personal data in compliance with the Chapter 守 香 港 法 例《 第 486章 — 個人資料（私隱）條 486 — Personal Data (Privacy) Ordinance. We have also taken 例》，以保護持份者的個人資料。房協自二 up the internationally recognised ISO 27001:2013 since 2015 and 零一五年起採用符合ISO 27001:2013 國際標 established a framework for managing, protecting and securing our 準的資訊保安系統，訂立框架以妥善管理資 information assets; as well as for guiding the provision of various 訊和保障資訊安全，以及作為提供房協核心 critical IT applications to support our core businesses and day-to- 業務和日常運作所須的資訊科技應用程式時 day operations. All necessary steps are taken to ensure our data 可依循的方針。我們採取所有必要步驟確保 collected are protected against unauthorised or accidental access, 收集到的資料受到保護，以及防止未經授權 processing, erasure, loss or other uses. Corporate policies and 或意外的存取、處理、刪除、遺失或其他用 guidelines are in place to ensure our staff uphold the required 途。我們亦制定了企業政策和指引，以確保 security and privacy standards across all operations when handling 員工在處理數據和資料時能恪守嚴格的安全 data and information. During the reporting period, there were no 和私隱標準。於報告期內，我們沒有收到經 confirmed substantiated complaints or losses of customer data. 證實的相關投訴或遺失客戶資料的事件。

IT Service Management 資訊科技服務管理

In order to deliver effective and value-added IT services for our staff 房協自二零零七年起採用獲ISO 20000標準 users, the Housing Society has adopted an ISO 20000 certified 認證的企業資訊科技服務管理系統，有效管 IT service management system since 2007 to manage the people, 理在提供高效率和為用家增值的資訊科技服 products, process and partners in IT services. We have established 務予持份者時所涉及的人員、產品、服務流 processes, tools and practices to provide high quality, stable and 程及合作夥伴。我們已妥善制定流程、工具 efficient IT services to support all daily operations in the Housing 和服務常規等，為支援房協的日常營運和不 Society with a prime focus on meeting the evolving business needs 斷轉變的業務需要，提供高質素、穩定和有 across the organisation. Measurable key performance indicators are 效的資訊科技服務。我們設下量化關鍵績效 set and reviewed monthly to identify improvement areas; and annual 指標，讓相關部門能每月檢視服務上的可改 external review is conducted to ensure our practice is in line with 善之處；並且每年進行外部檢討，以確保房 recognised international standards. 協的資訊科技服務管理系統達到國際認可的 水平。

香港房屋協會 2019/20 年度可持續發展報告 16 Greener Homes and Workplace 綠色家園及工作間

As we pursue our mission of providing quality housing and related services to the Hong Kong community, the Housing Society is committed to operating with environmental sustainability in mind, minimising our carbon footprint in property development, property management and office operations. Putting sustainability at the heart of our corporate activities, we derived a set of six environmental protection principles to guide our management approach and decision-making.

房協一直堅守為香港社會提供優質居所及相關服務的使命，並致力以環 保和可持續的理念來營運，將物業發展、物業管理及辦公室運作的碳足 跡盡量減少。房協以六個環保原則為方針，建立環境管理系統及引領企 業決策，將可持續發展的精神融入機構的日常營運中。

ISO 14001:2015 certified environmental management systems 房協為物業發展及物業管理工作設立了獲ISO are established for both property development and property 14001:2015 認證的環境管理系統，讓我們能 management, allowing us to systematically implement environmental 有序地管理環保措施和審視成效。 initiatives and review their effectiveness.

Specific guidelines and procedures are in place to address 房協就著建築工地、物業管理和辦公室的運 environmental concerns regarding our daily operations in construction 作，訂立工作指引及程序，以管理各種受關 sites, property management and offices respectively. An internal 注的環境議題。我們亦設有內部指引，在策 housing development guideline is also available when incorporating 劃房屋發展項目時充份考慮環保因素。報告 environmental considerations into our housing development projects. 期內，房協沒有任何違反環境法規或被罰款 There were no significant fines or sanctions for non-compliance with 事件。 environmental laws and regulations in the reporting period.

Hong Kong Housing Society Sustainability Report 2019/20 17

Integrate into Operations 將環保融入日常

To integrate environmental Raise Awareness considerations in the housing Legal Compliance 提升環保意識 development and property 遵從環境法例 management operations 在房屋發展及物業管理營運方面 加入環保的考慮因素 To enhance environmental awareness through internal and external communication of To comply with all legal our policy and knowledge sharing requirements and related obligations with our staff members, suppliers, on environmental protection consultants, contractors and where applicable other stakeholders 遵守所有適用的環境法例 透過內外溝通及分享資訊，向員工、 及有關的責任 供應商、設計顧問、承建商/承辦商 及其他持份者推廣環保政策， 以提升他們的環保意識

Six Environmental Protection Principles 六大環保原則

To seek continuous environmental improvements To prevent pollution and to through environmental objectives protect the environment by and continual improvement of the conserving natural resources and environmental management system minimising waste 透過訂立環境管理目標和 珍惜天然資源和減少浪費 持續改善環保管理體系， 以防止污染及保護環境 務求不斷提升環保成效 To encourage co- operation from our suppliers, consultants, contractors, residents and tenants in environmental protection and collaborate Continuous Improvement with them in the promotion and Conserve Resources 持續改善成效 implementation of good environmental 保護天然資源 management practices 鼓勵供應商、設計顧問、承建商/ 承辦商、居民及租戶合作， 共同推廣及採取良好的 環保管理措施

Engage Stakeholders 與持份者合作

香港房屋協會 2019/20 年度可持續發展報告 Greener Homes and Workplace 18 綠色家園及工作間 Green Buildings 綠色建築

The Housing Society is committed to developing greener homes 房協在房屋項目的規劃、設計、建造、運作 through integrating environmental considerations into the planning, 及維修等階段均盡可能考慮環保元素，為居 design, construction, operation and maintenance provision of our 民建設綠色家園。我們的項目團隊、顧問及 developments. Our project team, consultants and contractors follow a 承建商均參考房協整體的房屋發展指引，妥 holistic housing development guideline to enhance our environmental 善處理綠色建築中所有的主要元素如能源、 performances, addressing all key elements of a green building, 物料、水、室內環境質素及綠化園景等，從 including energy, materials, water, indoor environmental quality (“IEQ”) 而改善環境表現。 and landscaping.

Environmental-friendly Features in Projects 項目中的環保元素

IEQ 室內環境質素

• Installing acoustic windows to mitigate the impact of traffic 1 noise 安裝隔音窗以減低交通噪音帶來的影響

• Allowing natural ventilation to improve indoor air quality 2 and controlling indoor noise levels, ensuring occupants’ health and comfort 善用天然通風設計以改善室內空氣質素，並控制室內噪音， 確保住戶的健康與舒適度

Energy 能源

• Adopting air-conditioners with Energy Efficiency Label 3 Grade 1 or 2 採用具能源效益標籤一級或二級的空調

• Maximising the use of natural ventilation and natural 4 lighting 在可行的情況下採用天然通風和自然光的設計

• Installing energy-efficient luminaries, air-conditioning, 5 electrical appliances, lifts and escalator systems 安裝能源效益較佳的照明裝置、空調系統、機電設施及電梯

• Installing solar and electric dual-powered landscape 6 lightings 安裝太陽能及接電雙模式的園景照明裝置

Hong Kong Housing Society Sustainability Report 2019/20 Green Buildings 綠色建築 19

Mount Verdant 翠嶺峰

External green wall Solar and electric dual-powered Acoustic fins and canopy to 綠化外牆 landscape lightings reduce noise impact 太陽能及接電雙模式園景照明 可減低噪音影響的隔音構板及 裝置 簷篷

Water 水

7 • Employing rainwater/greywater collection and treatment system(s), where applicable, for future use in cleaning, flushing and irrigation 安裝雨水/中水的收集處理設施，供日後清潔、沖廁及灌 溉之用

8 • Installing water efficient devices with Water Efficiency Grade 1 or 2 安裝附有用水效益標籤一級或二級的節水裝置

Material 物料

9 • Using prefabrication and modularisation construction techniques to reduce material waste and on-site environmental impact 採用預製組件及標準化組裝的建築方法，減少浪費物料 及在工地現場對環境的影響

10 • Providing waste recycling facilities to divert waste from landfills 設置廢料分類回收設施，減少須棄置於堆填區的廢物

Landscaping 綠化園景

11 • Maximising greenery provision and giving priority to native plant species for landscaping 增加綠化空間及優先選用原生植物品種

香港房屋協會 2019/20 年度可持續發展報告 Greener Homes and Workplace 20 綠色家園及工作間

As a staunch supporter of the green building movement in Hong 房協一直支持香港綠色建築發展；我們於二 Kong, all of our housing development projects launched after 2004 零零四年後啟動的所有房屋項目都參與了香 participated in the Hong Kong Green Building Council’s Building 港綠色建築議會的「建築環境評估法」或「綠 Environment Assessment Method (BEAM or BEAM Plus) for building 建 環 評 」評 核 及 認 證 ， 是 房 協 建 築 項 目 整 體 assessment and certification. It serves as a benchmark for the overall 環保表現的指標。 environmental performance of our buildings.

BEAM or BEAM Plus (New Buildings) Certified Projects 獲得「建築環境評估法」或「綠建環評」（新建建築）認證的項目

Platinum 鉑金 Gold 金級 Silver 銀級 Bronze 銅級

Heya Green 喜雅 Harmony Place 樂融軒 Heya Delight 喜盈 Heya Star 喜韻 The Tanner Hill 雋悅 Heya Crystal 喜薈 Heya Aqua 喜漾 Greenview Villa 綠悠雅苑 Sha Tau Kok Chuen Ying Hoi House 沙頭角邨迎海樓 Mount Verdant 翠嶺峰 Terrace Concerto 翠鳴臺 Lee Kung Street 利工街 Greenhill Villa 綠怡雅苑 Ming Wah Dai Ha Redevelopment Phase I 明華大廈重建第一期

Final 最終 Provisional 暫定

(As at 31 March 2020) （截至二零二零年三月三十一日）

Hong Kong Housing Society Sustainability Report 2019/20 21

Energy and Carbon Emissions 能源與碳排放

The Housing Society is in full support of the Government’s Climate Action 房協全力支持香港政府的《香港氣候行動藍圖 Plan 2030+, and has pledged to set carbon reduction targets under 2030+》， 並 根 據 已 簽 署 的 商 界 環 保 協 會「 低 碳 the Business Environment Council’s Low Carbon Charter. Our carbon 約章」，訂立減碳目標。房協將碳排放分類為 emissions have been classified into Scope one to three greenhouse gas 範圍一至三*。以二零一二 /一三年度作為基準 emissions*. We target to reduce carbon emission by 13 per cent across 年，我們的目標是在二零二九/三零年度前減 our operations by 2029/30, with 2012/13 as the baseline year. In the 少營運上百分之十三的總碳排放量，而在報 reporting period, we have achieved total carbon reduction of 7.3 per cent 告期內，我們的總碳排放量已比基準年減少 compared to baseline. We will closely monitor the progress and take the 百分之七 點三。我們會密切監察進度及 採取 necessary steps to achieve our target. 適當的措施以達到目標。

Rental estates 出租屋邨

2029/30 Carbon Reduction Target 減碳目標 13% Redeveloped Offices building blocks 辦公室 重建項目

Project Development 項目發展 The Housing Society is conscious of the embodied carbon in our 房協在規劃房屋項目時，會將建築物生命週 development projects’ building life cycle. We are committed to 期各階段的潛在碳排放納入考慮。因此，我 reducing the greenhouse gas footprint by adopting a variety of energy 們盡可能在項目中採用節能設計和設備，減 efficient designs and installations in our development projects. Passive 少溫室氣體足跡。同時，我們透過考慮建築 design strategies are adopted to reduce the cooling and lighting 物的座向、日光、遮陽和玻璃的特性，作出 demand of our buildings, taking account of the building orientation, 減少建築物製冷和人工照明需求的設計。 daylight, solar shading and glazing properties.

Moreover, to analyse the carbon performance of our construction 此外，為了分析建築過程中的碳排放表現及 projects and identify carbon reduction approaches and targets, the 制訂針對性的減排措施和目標，房協以明華 Housing Society has participated in providing pilot project data for 大廈重建第一期上蓋工程及百和路混合式房 the development of the “CIC Carbon Assessment Tool”, where the 屋發展項目的地基工程為試點項目，提供工 main contract for Ming Wah Dai Ha Redevelopment Phase I and the 程數據協助研發「建造業議會碳評估工具」以 foundation contract for Pak Wo Road Mixed Housing Development 量度工程的碳排放量。獲得的數據將會協助 were assigned as pilot projects. The findings will facilitate the setting 工程業界制訂減排措施，推動香港建造業的 of carbon reduction approaches, and contribute to the development 環保發展。「建造業議會碳評估工具」已於二 of green construction practices in Hong Kong. The “CIC Carbon 零一九年九月成功推出供業界使用。 Assessment Tool” was successfully launched in September 2019.

* With reference to the Guidelines to Account for and Report on Greenhouse Gas * 以由環境保護署及機電工程署編製的《香港建築物 Emissions and Removals for Buildings (Commercial, Residential or Institutional （商業、住宅或公共用途）的溫室氣體排放及減除 Purposes) in Hong Kong (2010 Edition) published by the Environmental 的 核 算 和 報 告 指 引 》（ 2010年 版 ）為 參 考 。 Protection Department and Electrical and Mechanical Services Department.

香港房屋協會 2019/20 年度可持續發展報告 Greener Homes and Workplace 22 綠色家園及工作間

Property and Office Management 物業及辦公室管理

The Housing Society has always aimed to reduce energy use 房協一直致力減少在物業管理及辦公室運作 when managing our properties and offices. With our managed 中的用電量。作為房協用電量最大的核心業 properties being the largest source of energy consumption, we strive 務，我們在管理物業時持續引入能源效益更 to continuously enhance their equipment, operating systems and 佳的設備、運作系統及營運程序，以助節能 procedures. In the reporting year, major improvement works were 減排。於報告期內，我們開展及完成了多個 commenced or completed to maximise energy efficiency, including: 能 源 效 益 改 善工 程，包 括：

Opting for models with more efficient Replacement of lighting systems at motors when replacing water pumps staircases and corridors with light- 更換水泵時採用有較高效能電動機的水泵 emitting diodes (“LED”) lighting system Lai Tak Tsuen 勵德邨 將樓梯及走廊照明系統更換為 發光二極管照明系統 Kwun Lung Lau 觀龍樓 勵德邨 Cho Yiu Chuen 祖堯邨 Lai Tak Tsuen 沙頭角邨 Kwun Tong Garden Estate 觀塘花園大廈 Sha Tau Kok Chuen Lok Man Sun Chuen 樂民新村

Replacement of lifts with new models using Replacement of chillers with oil-free the Variable Voltage Variable Frequency centrifugal chillers of higher energy drive system efficiency 將舊式升降機更換為採用變壓變頻驅動系統 把傳統冷水機組更換為具備更佳能源效益 的升降機 的無油離心式冷水機組 Jat Min Chuen 乙明邨 Kai Tak Garden 啟德花園購物商場 Cho Yiu Chuen 祖堯邨 Shopping Arcade Kwun Tong Garden Estate 觀塘花園大廈 Installation of solar photovoltaic system 安裝太陽能光伏系統 Kwun Lung Lau 觀龍樓

Provision of electric vehicle (EV) charging facilities 提供電動車充電設施 Installed in 28 carparks under the 於轄下二十八個停車場 management of the Housing Society with 超過二百五十個車位安 more than 250 parking spaces provided 裝充電設施

EV charging facilities are available to most of the parking spaces in Greenhill Villa 綠怡雅苑的大部分泊車位均提供電動車充電設施

Hong Kong Housing Society Sustainability Report 2019/20 Energy and Carbon Emissions 能源與碳排放 23

At our offices, high-efficiency LED light panels and motion sensors 於辦公室內，我們安裝了高效能的二極管照 were installed as far as possible to minimise energy wastage. 明系統及動態感應器，盡可能減少浪費能 Moreover, we have adopted an open layout for our newly furnished 源。此外，房協新裝修的英皇道1063號辦事 office at 1063 King’s Road. By reducing the amount of walls and 處採用了開放式的室內設計，透過減少牆壁 partitions, the new layout allows better air circulation and reduces the 及隔牆數量，促進空氣流通，從而減少對空 demand for air conditioning. 調的需求。

Apart from hardware upgrades, our managed properties and offices 除了改善設施外，房協管理的物業和辦公室 also actively participated in various energy-saving movements, 亦主動參與不同的節能運動，例如環境局和 including the “Energy Saving Charter” launched by the Environment 機電工程署舉辦的「節能約章計劃」、環保觸 Bureau and Electrical and Mechanical Services Department, Green 覺的「無冷氣夜」及世界自然基金會的「地球一 Sense’s “No Air Con Night” and the World Wide Fund’s “Earth Hour”, 小時」等，提升持份者的節能意識。 promoting energy conservation amongst our stakeholders.

Case Study 案例分享

Solar Powering our Rental Estates 在出租屋邨試行太陽能發電

Solar energy is one of the most practical and affordable alternatives to fossil fuels. Since the introduction of the Government’s “Feed-in Tariff” in 2018, the Housing Society has been proactively exploring opportunities to harness solar power at our housing estates, demonstrating our commitment to reducing our carbon footprint, and at the same time promoting the use of renewable energy in a densely populated urban environment.

Cho Yiu Chuen and Kwun Lung Lau were selected as pilot estates to install solar photovoltaic systems with the capacity of 21kW and 18.6kW respectively. The experience and data collected from these two estates will be useful for our next step in extending solar energy to our other estates.

太陽能是其中一種最可行及可負擔的可再生能源，以取代化石燃料。自二零一八年政府推動「上網電價」以來，房協 主動在出租屋邨內尋求適合試驗太陽能發電的地點，以體現我們對減排的承諾，及提倡在人口稠密的都市環境內 應用可再生能源。

我們選擇了祖堯邨及觀龍樓作為首兩個試驗地點，安裝產能分別為二十一千瓦及十八點六千瓦的太陽能光伏系統。 當中的經驗及收集到的數據將有助我們將太陽能應用擴展至其他屋邨。

Cho Yiu Chuen 祖堯邨 Kwun Lung Lau 觀龍樓

香港房屋協會 2019/20 年度可持續發展報告 Greener Homes and Workplace 24 綠色家園及工作間

Waste Management and Material Use 廢物管理及物料使用

Waste management policies and initiatives are in place to minimise 房協制定了廢物管理的政策和措施，透過減 the waste generated by the Housing Society through reducing, 少、重用及回收來推動減廢。在採購過程 reusing and recycling. In our procurement process, priorities are 中，我們會優先考慮環保材料和設備。我們 given to environmentally friendly materials and equipment. To further 亦不斷為建造和營運業務引進適當減廢措施 reduce our impact to the environment, we have been incorporating 和創新技術，進一步降低對環境的影響。 appropriate measures and innovative technologies in our construction and operation practices.

Project Development 項目發展

To minimise wastage in renovation after flat handover, the Housing 房協會在項目設計階段檢視單位間隔和裝 Society reviews the flat layouts and provisions at the project design 修，以提供最適用的設計，減少在單位交收 stage, striving to provide designs that best fit the users’ need. During 後須重新裝修所造成的浪費。在建築階段， the construction stage, policy measures are put forward to ensure 我們訂立了相應政策，確保在工程期間已採 appropriate green practices are taken when developing properties, 取 適 當 的 減 廢 措 施， 例 如： including:

Domestic timber products, such as Site contractors are required to Sorting facilities for metal, plastic cabinets and doors, are sourced formulate waste management plans, and paper wastes are available at from vendors certified by the set limits for construction waste construction sites to facilitate proper Forestry Stewardship Council for production and propose monitoring waste disposal. their sustainable forest management. measures at various stages of Timber formwork in construction sites work. Site contractors should adopt is reused as far as possible. industry best practices for handling different types of wastes produced on site.

家居木器產品（例如櫥櫃和門）均購自 要求地盤承建商制定廢棄物管理計 地盤設有金屬、塑膠及廢紙分類設 獲森林管理委員會發出可持續森林 劃，限制建築廢棄物產量，並在工程 施，以助適當處理廢棄物。 管理認證的供應商。建築期間，我 各個階段進行監察措施。地盤承建 們亦盡可能重複使用建築地盤中的 商亦應採用行業的最佳實踐方法來 木材模板。 處理地盤產生的不同廢棄物。

Hong Kong Housing Society Sustainability Report 2019/20 Waste Management and Material Use 廢物管理及物料使用 25

Case Study 案例分享

From Prefabrication Components to Modular Integrated Construction 從預製組件到組裝合成

As Hong Kong’s “housing laboratory”, the Housing Society has always endeavoured to innovate in our ways to develop properties. While we have already adopted precast method in our constructions, we are now exploring the possibility of off-site prefabrication, such as the use of Modular Integrated Construction (“MiC”). Free-standing integrated modules are completed in factories with finishes, fixtures and fittings, which are then transported for onsite installation.

作為香港的「房屋實驗室」，房協勇於在項目發展中嘗試創新的方式。我們現已在建築上 採納預製組件方式，並積極研究於工地外組裝的可能性，例如應用「組裝合成」建築法。 獨立的單位組件會在工廠內完成表面處理、固定裝置和配件等生產工序，然後運送到地 盤完成裝嵌。

Precast façade fabrication in factory 工廠預製外牆

Prefabrication Components 預製組件 Modular Integrated Construction 「 組 裝 合 成 」建 築 法

Prefabricated façades, slabs, walls, and staircases Factory-assembled modules provide full units come separately for onsite assembling and for onsite installation other construction procedures 於工廠完成組裝的整個單位，在地盤現場安裝 預製外牆、厚板、牆壁和樓梯組件分別送到地盤現場， 進行組裝及其他工序

By adopting MiC, we expect to reduce on-site construction waste, minimise our on-site safety risks, and shorten the construction time required. To date, two of our projects in pipeline will be adopting MiC technology, including:

通過採用「組裝合成」建築法，我們希望減少工地製造的建築廢棄物、降低安全風險及縮短所需的施工時間。 迄今為止，我們計劃在兩個項目採用「組裝合成」建築法，包括：

A ten-storey elderly housing building at Subsidised Sale Flats project at Hung Jat Min Chuen Shui Kiu Phase IA 乙明邨一幢樓高十層的長者房屋項目 洪水橋第 IA期資助出售房屋項目

香港房屋協會 2019/20 年度可持續發展報告 Greener Homes and Workplace 26 綠色家園及工作間

Property and Office Management 物業及辦公室管理

Our environmental policy stipulate the integration of waste 房協的環境政策助員工將減廢措施融入日 minimisation measures in our daily operation and general office 常營運和一般辦公室運作當中 。 在我們的 practices. In our rental estates and managed properties, the waste 出租屋邨和管理物業中 ， 廢棄物管理和回 management and recycling initiatives are coordinated by the Housing 收計劃由「房協之友」負責協調，並提供 Society Community (“HSC”). Easily accessible recycling facilities and 各種回收設施和安排多元化環保活動 ， 以 a range of environmental programmes are made available to our 便利居民在日常生活中實踐減廢和回收。 residents to enhance their participation in reducing and recycling waste.

In 2019/20, we recycled: 於二零一九/二 零 年 ， 我 們 共 回 收 了：

Wastes Paper Plastics 回收物 廢紙 塑膠

12 types 2,224 tonnes 96 tonnes 種 公噸 公噸

Metal Old clothes Glass Bottles 金屬 舊衣 玻璃瓶

182 tonnes 207 tonnes 50 tonnes 公噸 公噸 公噸

Hong Kong Housing Society Sustainability Report 2019/20 Waste Management and Material Use 廢物管理及物料使用 27

Waste sorting facilities and recycling bins for toner cartridges and 房協主要的辦事處均設有廢棄物分類設施、 fluorescent lights are available at our major offices. Obsolete office 碳粉盒回收箱和熒光燈回收箱，亦盡可能將 and IT equipment are donated to charities as far as applicable. 過時的辦公室和電子設備捐贈予慈善機構。 Furthermore, tablets are provided in the main committee room at 此外，我們在世貿中心總辦事處的委員會會 WTC Head Office for viewing documents, saving approximately 60 議室中提供了平板電腦，以方便查看文件， per cent of printing papers for meetings. 從而節省了約百分之六十用於打印會議文件 的紙張。

Our efforts at WTC Head Office also earned us the “Excellence 世貿中心總辦事處的環保工作獲得了由環境 Level” label for Wastewi$e, an initiative established to encourage 運動委員會頒發的「卓越級別」減廢標誌，該 organisations to reduce waste generation on premises or in their 計劃旨在鼓勵組織減少其物業內或服務中所 products offered. 產生的廢物。

Share Food, Share Love 分享食物，分享愛心

Together with NGO partners, HSC organised festive food collection from 19 estates and managed properties where over 500 pieces of packaged festive foods were collected and donated to people in need.

房協之友與非政府組織合作，從十九個屋邨及屋苑收集了超過五百件節慶 包裝食品，轉贈予有需要人士。

Used book donation 舊書捐贈

To raise fund for promoting education in rural areas of China, HSC organised a used book donation campaign where over 10,300 books were collected from 25 estates and managed properties for charity sale.

HSC has also set up Used Book Sharing Stations at estates, where residents can share books with their neighbours.

房協之友舉辦了舊書捐贈活動，從二十五個屋邨及屋苑中收集了一萬零三 百多本書籍作慈善義賣，籌款支持中國農村地區的教育。

房協之友亦於屋邨建立了舊書共享站，居民可以在此與鄰里分享閱讀的樂 趣。

香港房屋協會 2019/20 年度可持續發展報告 Greener Homes and Workplace 28 綠色家園及工作間

Piloting Vitasoy Recycling Programme 維他奶回收計劃試驗活動

To promote and encourage green living at our managed properties, HSC collaborates with local partners in piloting and experimenting new green initiatives. In October 2019, HSC kick-started the recycling of cleaned beverage carton together with Vitasoy, where Kwun Tong Garden Estate, Greenview Villa, Kingston Terrace and Kwun Lung Lau were selected as pilot sites with beverage carton recycling bins. 187 kg of cleaned cartons were collected from our residents.

The Vitasoy Mobile Education Centre visited our estates to raise awareness of the process and technology used in carton recycling.

為了在房協物業宣揚環保生活方式，房協之友不時與本地夥伴機構合作， 試驗新的環保計劃。二零一九年十月，房協之友參與了維他奶的「乾淨紙包 回收計劃」，在觀塘花園大廈、綠悠雅苑、景新臺和觀龍樓設立紙盒回收 箱試點，從居民收集了一百八十七公斤乾淨紙包。

維他奶的流動教育車駛到不同屋邨，向居民講解紙盒回收再造的過程及技 術。

Reverse Vending Machine at Kwun Tong Garden Estate 觀塘花園大廈的「逆向」自動售賣機

Partnering with Tai Po Environment Association, HSC sets up the reverse vending machine to recycle plastic bottles and aluminium cans with compression and auto data functions at Kwun Tong Garden Estate. Residents can scan the barcode labels of plastic bottles at the machine to redeem gifts for supporting recycling.

This novel recycling mode was well-received by our residents. In the reporting period, about 21,000 pieces of containers were collected through the reverse vending machine.

房協之友與大埔環保會合作，在觀塘花園大廈設置了「回樽賞智能回收機」， 向居民收集廢膠樽和鋁罐等容器。機器備有壓縮和自動數據傳輸功能，居 民可在回收機掃描廢膠樽的條碼標籤作紀錄回收量，以此兌換禮品以作鼓 勵。

此創新的回收方法大受居民歡迎，更收集了約二萬一千個容器。

Hong Kong Housing Society Sustainability Report 2019/20 29

Water Conservation 保護水資源

Water is a precious resource. The Housing Society aims to minimise 水是珍貴的資源，因此房協透過改善物業內 water use through facility upgrades and wastewater recycling. Our 的設施及重用廢水，減少總用水量。我們亦 stakeholders are also constantly reminded of water conservation, in 定期提醒我們的持份者有關保護水資源的資 hopes that they cultivate green habits in their practices. 訊，助他們養成環保生活習慣。

Project Development 項目發展

The Housing Society has implemented various measures to improve 房協採用了多種措施改善用水效率，包括選 water efficiency, including the selection of water-efficient shower 擇有「用水效益標籤」的節水花灑頭、水龍頭、 heads, taps, sink mixers and basin mixers with Water Efficiency 水槽龍頭和浴缸龍頭，以及在屋苑安裝雨水 Labels, as well as the installation of rainwater harvesting systems. 回收系統。我們亦會於建築地盤中回收工地 Furthermore, wastewater is also recycled at our construction sites for 廢水，經處理後用於清洗車輪及其他施工用 vehicle wheel washing and other construction activities. 途。

Property and Office Management 物業及辦公室管理

Measures are taken to reduce unnecessary water wastage and ensure 我們採取措施以減少浪費食水，以及確保房 water quality in the common areas of the Housing Society’s managed 協 管 理 物 業 及 辦 公 室 內 的 水 質： properties and offices:

• “Save Water” stickers are placed near taps to reminder staff to • 於水龍頭旁邊貼上「節省用水」標示以提 turn off faucets 醒員工將水龍頭關上

• Convenient channels are made available for our staff to report • 提供方便的渠道供員工匯報水龍頭或水 leaking taps and pipes 喉漏水問題

• Our water quality is assured and reflected by our participation in • 參與水務署的「大廈優質供水認可計劃」， Water Supplies Department’s “Quality Water Supply Scheme for 以認證房協物業的水質 Buildings”*

* For the list of properties certified by the Scheme, please refer to “Awards * 參與計劃的物業名單刊於本報告「獎項及嘉許」 and Recognitions” section in this Report. 章節

Waste water treatment and wheel washing (Pak Wo Road) 廢 水 處 理 及 清 洗 車 輪（ 百 和 路 ）

香港房屋協會 2019/20 年度可持續發展報告 30 Community Building 建設社區

As one of the major housing providers in Hong Kong, the Housing Society has been creating quality homes in response to the changing needs of our people at different times. Furthermore, we have launched a range of social schemes and programmes, with an aim to promote social inclusion, communal harmony and sustainability.

作為香港主要的房屋機構之一，房協一直不斷創新求進，以配合香港市 民在不同年代的房屋需求，建造優質房屋。除此之外，我們積極推行多 元化的社會服務計劃和項目，促進社會共融、社區和諧及可持續發展。

Serving Hong Kong 服務香港

Care for the Community 關愛社區

Care for the Elderly 關愛長者 To foster the sustainable development of our city 促進城市的可持續發展

To build close-knitted communities 建設和睦社區

To provide an ideal environment for the elderly to age in place 為長者提供理想生活環境，實現「居家安老」

Hong Kong Housing Society Sustainability Report 2019/20 31

Care for the Elderly 關愛長者

Innovation has always been the cornerstone of the Housing Society’s 創新求進一直是房協發展房屋項目的基石；特 journey in housing development, especially when it comes to 別是在面對香港人口迅速老化時，敢於創新 addressing Hong Kong’s rapidly ageing population. Since the 1990s, 的精神就更為重要。自一九九零年代以來， the Housing Society has taken up the unique role of pioneering 房協作為先行者，以其獨特角色為香港試驗 elderly housing and related services, so as to address their unmet 發展長者房屋和相關服務，填補長者住屋需 housing needs and help them achieve “ageing in place”. Throughout 求的缺口，協助他們實現「居家安老」。多年 the years, we have built up our knowledge capacity and designed 來，房協累積了豐富經驗，造就了多個行之 practical solutions, developing a strong determination to help the 有效的項目，矢志助長者克服在高密度城市 elderly overcome the challenges they may experience when living in 中居住時遇到的挑戰。 a densely populated built environment.

To cater to the elderly population across different socio-economic 房協為照顧不同社會經濟背景的長者的住屋 backgrounds, the Housing Society has developed the corresponding 需要，推行了相應的房屋項目。 housing projects and schemes to fulfil their housing needs.

Ageing-in Place (AIP) Scheme 「樂得耆所」居家安老計劃

and 及 Low-income group 低收入長者 Elderly Persons’ Flats 年長者居住單位

Senior Citizen Residences Scheme Middle-income group 「長者安居樂」住屋計劃 中產階層長者

Quality Elderly Housing Projects Elderly with better affordability 優質長者房屋項目 經濟能力較佳長者

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Ageing-in-Place Scheme 「 樂 得 耆 所 」居 家 安 老 計 劃

The Housing Society launched the Ageing-in-Place (“AIP”) Scheme 房協自二零一二年起推行「樂得耆所」居家安 in 2012, which provides a one-stop service and network for elderly 老計劃，為長者居民提供一站式的服務及關 tenants in our rental estates to take care of their needs in housing, 懷網絡，以支援他們在住屋、醫療護理及身 healthcare and social support, helping them to age in place. Through 心社交等需要，協助他們實踐「居家安老」。 its five domains of services, the AIP Scheme aims to promote 計劃共有五大服務範疇，強化長者住戶的身 elderly tenants’ well-being and resilience to health decline, avoiding 心健康以延緩衰退及避免過早入住院舍。 premature institutionalisation.

Engage occupational therapists to conduct home Home Safety environment assessments, and arrange home 頤家 modification and remodeling where necessary 由職業治療師進行家居環境評估及改裝，提升家居 安全

Facilitate rehabilitation and health-related Healthiness services to promote health and chronic illnesses 頤康 management 策動復康及保健服務，促進健康及長期病患管理

Promote fall-prevention exercises and Autonomy strengthen elderly tenants’ physical conditions 頤健 推廣防跌運動，強化身體功能

Organise activities to promote happy ageing Happiness and mental wellness 頤樂 舉辦正向活動，鼓勵快樂人生

Conduct trainings to prevent cognitive decline Abled Brain 提供健智訓練，延緩腦部退化 頤智

Hong Kong Housing Society Sustainability Report 2019/20 Care for the Elderly 關愛長者 33

Now extended to all 20 of our rental estates, the AIP Scheme has 計劃現已全面服務房協轄下二十個出租屋邨， become an integral part of our property management services. 成為我們物業管理服務重要的一環。至今， To date, we have engaged 340 community partners, forming a 我們已與三百四十間機構合作，策動以屋邨 strong estate-based network to support our elderly tenants in need. 為本的緊密社區關懷網絡，以照顧長者住戶 Highlights of the AIP Scheme during the reporting year include: 的需要。

Highlights of the AIP Scheme during the reporting year 「樂得耆所」居家安老計劃於報告期內的摘要

Conducted 提供 Early Identification 12,264 及早識別 health assessments 次健康評估

Served Referred Carried out 服務 轉介 進行 Timely Service 102,073 1,168 790 即時 介入 elderly tenants cases for follow-up home modification (frequency) 宗個案以便跟進 assessments 名長者住戶（人次） 次家居改裝評估

Engaged 與 Collaboration Network 340 策動服務 organisations 間機構合作

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Combating COVID-19 in Rental Estates 出租屋邨抗疫行動

In early 2020, the COVID-19 pandemic posed a significant threat to 二零二零年初，新冠肺炎疫情對香港和房 Hong Kong and our tenants, especially the more vulnerable elderly 協租戶的生活構成了沉重的影響，而對弱 population. To combat the coronavirus and its implications, we took 勢長者來說更是雪上加霜。為了對抗疫情 immediate actions and launched the “AIP Anti-pandemic Caring 帶來的影響，我們即時發起了「樂得耆所」 Campaign”: 愛心 抗 疫 大 行 動：

1. Actively reached out to check on high-risk elderly households 1. 主動以電話聯絡高風險的長者住戶以 by phone calls, and provided timely support and referrals when 了解他們的近況，必要時提供及時的 necessary; 支 援 及 轉 介 服 務；

2. Provided urgent home-based services by occupational therapists; 2. 由職業治療師提供緊急家居到戶服務；

3. Distributed masks and cleaning supplies; and 3. 統籌派發口罩及清潔物資；及

4. Published an anti-pandemic guide “Five Ways to Fight the 4. 出 版「 齊 心 抗 疫 5招 」小 冊 子 ， 提 供 防 Pandemic” with information on preventive measures and 疫資訊及社區支援服務熱線。 community helplines.

Reached 電話聯絡 4,869 elderly service clients by phone 位長者服務對象

Arranged Distributed 安排 派發 95 35,679 urgent home-based services pieces of anti-pandemic supplies to 8,279 elderly tenants 次緊急家居到戶服務 件防疫物資予八千二百七十九位長者租戶 (including surgical masks, alcohol-based hand rubs and bleach) （包 括 外 科 口 罩、酒 精 搓 手 液、漂 白 水 等） Collaborated with 與 20 community partners 個社區夥伴合作

(As of 3 April 2020) （截至二零二零年四月三日）

Hong Kong Housing Society Sustainability Report 2019/20 Care for the Elderly 關愛長者 35

Elderly Housing Developments 發展長者房屋

The Housing Society endeavours to continue contributing to Hong 面對香港社會對長者房屋的供應越趨殷切， Kong’s elderly housing supply in response to its ever-growing 房協將一如既往，繼續為本地長者房屋的發 demand. As more projects are currently underway, catering to the 展出謀獻策。隨著多個針對不同長者群組需 different elderly groups, we hope our innovative schemes and models 要的房屋項目陸續落成，我們希望 房協所開 can be of reference and serve as a blueprint for the private market and 創的嶄新房屋計劃及模式能為私人發展商及 other stakeholders when building elderly housings, so as to achieve 其他持份者提供參考，共建長者友善社區。 an age-friendly Hong Kong.

（Illustration 構想圖）

A ten-storey residential block is The third Senior Citizen Residences Ming Wah Dai Ha’s three-phase planned to be built at Jat Min Scheme (“SEN”) project, located redevelopment project adopts an Chuen by utilising unused plot ratio, at Hung Hom, is now under Integrated Redevelopment Model, providing 64 elderly-friendly units. construction and is expected to incorporating rental estate units with 充分利用剩餘地積比率，於乙明邨建 complete in 2022. adaptive design and SEN units for the 造一座十層高的住宅樓宇，提供六十 位於紅磡的第三個「長者安居樂」項目 elderly. 四個長者友善單位。 現 正 施 工， 預 計 於二 零 二 二 年 落 成 。 明華大廈以「綜合重建模式」分三期重 建，將 提 供具可靈活變動設計的出 租單位及「長者安居樂」單位。

Elderly Resources Centre 長者安居資源中心

The Housing Society set up the Elderly Resources Centre (“ERC”) 房協於二零零五年開設「長者安居資源中心」， in 2005 to promote the concept of “age-friendly home”, and 在社區推廣「長者友善家居」的概念；隨後更 subsequently the MIND-Friendly Home Exploration Centre (managed 於二零一七年設立「智友善」家居探知館（由長 by ERC) in 2017 to promote a better understanding of the challenges 者安居資源中心管理），助大眾了解認知障礙 faced by dementia patients in life; both being the first of its kind in 症患者在生活上面對的困難。兩者均為全港 Hong Kong. 首創的安老概念推廣設施。

Through educational tours and consultation services, the two centres 透過教育導賞團及專業諮詢服務，「長者安居 raise awareness towards the housing needs of the elderly population, 資源中心」和「智友善」家居探知館加深參觀者 and offer practical resources to help the elderly, caregivers and the 對長者住屋需求的認知，並為長者、照護者 wider community. 及公眾提供有用的資源。

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Highlights of ERC during the reporting year 「長者安居資源中心」於報告期內的摘要

Elderly Resources Centre 長者安居資源中心

MIND-Friendly Home Exploration Centre 「智友善」家居探知館

1,900 17,879 Beneficiaries under the “MIND-Friendly Visitors Housing Campaign” 訪客人數 「智友善家居計劃」中的受惠人士 54 6,840 Professional services by OT and SW Participants in thematic talk, community 由職業治療師及社工提供的專業服務 education programme, MIND-Friendly Fun Fair, local fairs and carnivals 主題教育講座、社區教育課程、「智友善」嘉年 華、本地展覽及嘉年華的參與人數 4,207 Health screening provided 身體功能測試

ERC launched the MIND-Friendly Home Training Programme in 2018 for medical professionals, allied health professionals and dementia caregivers to learn about the principles and applications of “mind-friendly home” designs. 「長者安居資源中心」於二零一八年開展「智友善」 家居訓練工作坊計劃，以醫護人員、專職醫療人 員及認知障礙症照顧者為對象，助他們認識「智 友 善 」家 居 的 原 則 和 應 用 。

Hong Kong Housing Society Sustainability Report 2019/20 Care for the Elderly 關愛長者 37

Case Study 案例分享

Co-creating Age-friendly Homes 共 創「 樂 齡 安 樂 窩 」

ERC is scheduled to undergo full renovation in 2020. The new ERC will offer enhanced exhibition contents, tour options, training and consultation services that keep abreast of the latest users’ needs and technology trends.

Central to the Housing Society’s philosophy, we listen to our stakeholders’ views for every new initiative to ensure we build right things for the right people. As part of the renovation process, ERC organised a two-day co-design workshop in October 2019 to engage the elderly, caregivers, occupational therapists, designers and students of architecture, asking them to co-create new elderly-friendly show flats from the user’s and expert’s points of view.

During the workshop, participants worked in teams to design an age-friendly apartment that addresses the pain points of the elderly in a typical small flat in Hong Kong. The co-design process facilitated the exchange of experiences and knowledge, allowing designers to gain real-time feedback from users throughout the course of development.

The collective ideas and designs from the workshop will be incorporated into the new exhibitions at ERC, alongside with a selection of gerontechnology products and assistive equipment applicable to Hong Kong, which caters to the needs of an elderly at the different stages of ageing.

「長者安居資源中心」於二零二零年度將進行全面翻新，引進更豐富的展覽內容、導賞團、培訓和諮詢服務，以緊貼 現今用戶的需要和科技趨勢。

秉承房協一貫的服務精神，我們在設計新計劃時集思廣益，聆聽持份者的期望，確保製成品盡量貼近服務對象的 需要。為籌備「長者安居資源中心」的翻新計劃，我們於二零一九年十月舉辦了為期兩天的共創工作坊，邀請了長者 用戶、照顧者、職業治療師、設計師及建築學系學生等，分別從用戶和專業人士的角度出發，共同設計新一代的 「 樂 齡 安 樂 窩 」。

於工作坊中，參加者以團隊合作模式，就著香港典型的狹小居住環境，設計能方便長者應付日常生活困難的長者 友善單位。過程不但讓參加者交換經驗與知識，亦讓設計師們能就著每一個設計步驟，即時獲得用戶的意見和回 饋。

工作坊中衍生的想法及設計將會被歸納和呈現在「長者安居資源中心」日後的新展覽中，同場亦會展示適用於香港 居住環境和應付不同年老階段需要的樂齡科技產品和輔助設備。

Participants were given life-sized apartment’s In the course of development, Interior designers demonstrated their 3D home floor plans for designing furniture and testing participants were introduced models and received feedback from elderly out equipment to various materials suitable users 參加者在真實大小的單位圖則上設計傢俱和試 for elderly-friendly homes 室內設計師展示立體家居模型，並聆聽長者用 驗設備 在設計過程中，參加者接觸 戶對設計的反饋 到適用於長者友善家居的各 種物料

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Care for the Community 關愛社區

The Housing Society strives to create a vibrant community for 房協積極為轄下社區注入源源不絕的活力， our residents, where both the young and the old have a platform 成為年青人及長者能共同發展和貢獻社會的 to develop and engage with the society. Through neighbourhood 平台。我們投放資源於策劃鄰里活動和成 activities and scholarships, our teams proactively invest and seek 立獎學金，開拓不同途徑讓各年齡層的居民 ways to build intergenerational connectedness, fostering inclusiveness 融洽相處，創造互相包容、和睦共存的小社 and harmony within our communities. 區。

Housing Society Community 房協之友

The Housing Society Community (“HSC”) was set up in 2003 to bring 於二零零三年成立的「房協之友」旨在為出租 together residents under our rental estates and managed properties, 屋邨及管理物業的居民創建和諧社區。「房協 creating a harmonious community for all. By organising a wide range 之友」是房協關愛居民的重要橋樑，透過多 of leisure and volunteer activities, HSC exemplifies the Housing 元化的休閒及義工活動，促進房協鄰里對社 Society’s care for the residents, fostering a sense of belonging and 區的歸屬感和互助精神。 mutual help within the neighbourhood.

By way of encouraging our student residents to pursue academic 為鼓勵出租屋邨的年輕居民勤奮向學，「房 excellence, HSC continues to recognise their performances in the 協之友獎學金」表揚於香港中學文憑考試獲 Hong Kong Diploma of Secondary Education Examination through 得理想成績的同學，向他們頒發五千港元的 the HSC Scholarship Programme. HK$5,000 scholarship are given to 獎學金以示鼓勵。成績優異的學生更會獲得 students with good results, and those attaining outstanding results 額外獎學金。 will receive bonus scholarships.

HSC is also the coordinator of waste management initiatives in our 「房協之友」亦負責在出租屋邨及管理物業中 rental estates and managed properties, facilitating our residents 推動回收減廢，助居民實踐綠色生活。詳 to adopt a greener lifestyle. Please refer to Greener Homes and 細內容可參閱本報告《綠色家園及工作間》章 Workplace in this Report for details. 節。

In 2019/20, 859 community activities Collaborated with and events were organised for 與 於二零一九 / 二零年度，「房協之友」為 34,875 7 16 young residents from six rental estates received NGOs on green participants by HSC HSC Scholarship initiatives 名參加者舉辦了 名來自六個出租屋邨的年輕 個非政府組織合辦環保 八百五十九個社區活動 住戶獲頒「房協之友獎學金」 活動

Hong Kong Housing Society Sustainability Report 2019/20 Care for the Community 關愛社區 39

Hong Kong Housing Society Academy Alumni Club 房協獎學金同學會

Hong Kong Housing Society Academy Alumni Club (“Alumni Club”) 房協於二零一九年七月成立「房協獎學金同學 was inaugurated in July 2019 as an exchange platform for the past 會 」（「同 學 會 」）， 作 為 凝 聚 歷 屆 房 協 各 獎 學 金 awardees of various scholarship and bursaries schemes of the 計劃 得獎 者（包括「房協獎 助學 金計劃」、「房 Housing Society (including the Hong Kong Housing Society Award, 協之友獎學金」及「房協員工子女獎助學金計 HSC Scholarship, and the Housing Society Scholarship and Bursary 劃」）的平台，讓同學會成員與房協員工一同 Award Scheme for Employee’s Children). The Alumni Club aims 參與專業發展活動和社會服務，培育他們成 to promote the growth of its members by providing professional 為明日社會領袖。 development opportunities and social services initiatives together with our staff, nurturing them into future social leaders.

In the reporting year, five professional development and seven social 於報告年度，同學會為成員一共舉辦了五次 service activities were held for Alumni Club members. 專業發展及七次社區服務活動。

Case Study 案例分享

“Life Storybooks” Volunteer Service Programme 「與 愛共存—人 生 紀 念 冊 」義 工 服 務

In collaboration with Hong Kong Young Women’s Christian Association, volunteers from the Alumni Club tailor-made Life Storybooks for elderly tenants living in Chun Seen Mei Chuen of the Housing Society. The six-week programme provided the volunteers invaluable experiences to bond with the elderly tenants, helping them to record their earlier lives and happy memories in the estate.

The programme has become a precious memory for both the elderly tenants and volunteers, with positive feedback from our community partner. The Alumni Club will consider to extend the programme to other rental estates of the Housing Society in the coming years.

同學會與香港基督教女青年會合作，為房協 出租屋邨真善美村的長者住戶製作人生紀念 冊。這在六星期的服務裡，義工們與長者住 戶建立了寶貴的關係，協助他們紀錄在村裡 的早年生活和快樂回憶。

活動為長者住戶和義工留下難忘的經歷，亦 獲得合作夥伴的正面評價。同學會亦考慮在 未來數年將「人生紀念冊」活動帶到其他的房 協出租屋邨。

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Investing into Industry Development and 支持行業發展及社區項目 Community Initiatives

In support of industry and community development, the Housing 為支持行業和社區發展，房協在報告期內向 Society made over HK$2 million donation and sponsorship to various 業界夥伴、學術機構、慈善組織和環保團體 industry partners, academic institutions, charitable organisations and 等捐款和贊助超過二百萬港元，為建設更美 green groups in the reporting period, providing both financial and 好的香港提供財政和宣傳上的支援。 promotional support to the cause of a better Hong Kong.

Sponsorship and Supported Events by Nature 按性質分類的贊助及支持活動

Number of Number of Supported Sponsored Total Amount Events Events of Sponsorship Percentage 支持活動數目 贊助活動數目 總贊助金額 百分比

Community and Charity Programmes 社區及慈善項目 3 19 $1,256,794 58.93%

Industry Development 行業發展 9 28 $640,640 30.04% 2019/20 Environmental Initiatives 環保活動 2 9 $175,160 8.21%

Occupational Health and Safety 健康職業及安全 2 5 $60,000 2.81%

Total 總數 16 61 $2,132,594 100%

Hong Kong Housing Society Sustainability Report 2019/20 Care for the Community 關愛社區 41

Financial Relief for Tenants 租戶財政紓緩措施

The 2019/20 has been a challenging year, especially for the middle- 面對經濟不景和新冠肺炎疫情，二零一九/二 to-low-income class and small and medium-sized enterprises, due to 零是充滿挑戰的年度，尤其是對於中低收入 the economic downturn and the COVID-19 outbreak. In line with the 階層和中小型企業。有見及此，房協配合政 relief measures announced by the Government, the Housing Society 府宣布的紓困措施，在報告期內向商戶及住 rolled out multiple rounds of rent concession to our commercial and 戶推出了多輪租金寬減。 residential tenants in the reporting period.

Commercial tenants and car park operators Group B rental estate tenants 商戶及停車場營運商 乙類出租屋邨租戶

Relief Measure(s) 50% rent concession Two-third rent concession 紓困措施 百分之五十租金減免 三分之二租金減免

Time Period October 2019 to September 2020 January and July 2020 時段 二零一九年十月至二零二零年九月 二零二零年一月及七月

Estimate cost(s) borne HK$190 million HK$8 million by the Housing Society 一億九千萬港元 八百萬港元 房協預計承擔的開支

In view of the economic situation, the Housing Society also decided 房協原定於二零一九年底進行、於二零二零 to defer the bi-annual rent review of its rental estates, which was 年四月開始實施的每兩年一次租金檢討，亦 originally scheduled at the end of 2019, and to take effect from April 因應經濟狀況而決定暫緩。故此，目前的租 2020. The rents will maintain at the current level until September 金水平將維持至二零二零年九月。 2020.

The rent concessions for about 450 eligible commercial tenants and 房協其後於二零二零年四月一日至九月三十 car park operators were further increased from 50 per cent to 75 日提高向轄下約四百五十個合資格商戶及停 per cent from 1 April to 30 September 2020, totaling HK$130 million 車場營辦商提供的租金寛減，由百分之五十 rent forgone. 增加至百分之七十五，有關措施將減少約一 億 三千萬 港 元 租 金收 入。

We will continue to evaluate the latest social and economic situation 我們會繼續密切觀察社會及經濟狀況發展， from time to time, and come up with measures to help alleviate the 並推出適當的財政援助措施，與租戶共度難 financial pressure of our tenants at this difficult time. 關。

香港房屋協會 2019/20 年度可持續發展報告 Community Building 42 建設社區

Serving Hong Kong 服務香港

Our social mission to serve the needs of the Hong Kong community 房協以服務香港市民住屋需要為使命，驅使 continues to drive our innovations in providing feasible yet flexible 我們不斷求變，構思務實而不失靈活的嶄 solutions to tackle the challenges in housing supply. Apart from 新方案，為解決香港房屋供應的挑戰作出貢 spearheading the provision of transitional housing and affordable 獻。房協在供應過渡性房屋和可負擔的住所 homes, the Housing Society is keen to invest in the next generation 外，亦不忘投資於年青一代，並善用我們的 and to leverage our resources to support the people in need and to 資源以服務有需要人士及整個社會。 serve the wider community.

The Letting Scheme was Enhancements to the launched to allow eligible owners Letting Scheme were made of designated subsidised sale to include subsidised sale developments of the Housing flats from the Hong Kong Society with premium unpaid Housing Authority, as well Letting Scheme for to let individual bedroom(s) as to allow eligible owners Subsidised Sale of their flats to eligible tenant to let the entire flat. Development with applicants. Premium Unpaid 出租計劃的範圍擴大至包括 未補價資助出售房屋 計劃容許合資格的房協資助出 香港房屋委員會的資助出售 — 出租計劃 售單位 業 主，在未補價情 況下， 單位，並容許合資格業主出 將單位內的房間出租予合資格人 租整個單位。 士。

Jul 2018 Sep 2018 Oct 2019 二零一八年七月 二零一八年九月 二零一九年十月

Yue Kwong Chuen is scheduled to Transitional Rental commence its redevelopment in 2025. Housing Scheme Over 200 small-sized flats were vacated 過渡性房屋出租計劃 and refurbished for use as “T-Home”. 1,399 applications were received.

漁光村將於二零二五年開始重建。房協翻 新了超 過二百個 現時 空 置的小 型 單位，作 為過渡性房屋之用，共接獲一千三百九十九 份申請。

Hong Kong Housing Society Sustainability Report 2019/20 Serving Hong Kong 服務香港 43

T-Home 暫租住屋

In an effort to contribute to the supply of transitional housing by 房協善用空置的房屋資源，作為過渡性房屋 optimising the use of vacant rental housing resources, the Housing 供 應 ， 並 推 出 多 個「 暫 租 住 屋 」項 目 ， 包 括 二 Society launched the “T-Home” initiative, with the “Transitional Rental 零一八年七月開展的「過渡性房屋出租計劃」 Housing Scheme” in July 2018 and followed by the “Letting Scheme 及同年九月推出的「未補價資助出售房屋 — 出 for Subsidised Sale Developments with Premium Unpaid” (“Letting 租計劃」。這些暫租住屋單位為已輪候公屋 Scheme”) in September 2018. These transitional housing units provide 超過三年或以上的合資格人士提供暫時的住 a temporary accommodation option to eligible households who have 屋選擇，在找到長期解決方案前改善生活環 been on the waiting list of public rental housing for three years or 境。 above, improving their living conditions before a long-term solution is identified.

During the year, 282 owner applications and 506 tenant applications were received.

年內，出租計劃共收到二百八十二個業主及五百零 六個租戶申請。

Feb 2020 2020/21 二零二零年二月 二零二零/二一年

Kwun Tong Garden Estate is expected to undergo redevelopment in 2026. Some 20 vacant flats were refurbished and made available for “T-Home”. 745 applications were received.

觀塘花園大廈將於二零二六 年開展重建。房協翻 新了二十多個現時空置的單位供「暫租住屋」計劃之 用，共接獲七百四十五份申請。

The Housing Society has engaged with MTR Corporation to refurbish the vacant units of its property Trackside Villas as “T-Home” for five years.

房協已計劃與港鐵公司合作，翻新其物業「策誠軒」 的 空 置 單 位 ， 作 五 年「 暫 租 住 屋 」之 用 。

香港房屋協會 2019/20 年度可持續發展報告 Community Building 44 建設社區

Flat for Flat Pilot Scheme for Elderly Owners 長者業主樓換樓先導計劃

The Flat for Flat Pilot Scheme for Elderly Owners was rolled out in 房協於二零一九年十月推出「長者業主樓換樓 October 2019 to provide eligible elderly owners with an option to 先導計劃」，讓合資格長者業主選擇搬到另 move to another subsidised sale unit which better suits their needs, 一個更適合他們居住需要的資助出售單位， facilitating the market circulation of existing public housing resources. 促進公營房屋的流轉。

Owners aged 60 or above with a flat at designated subsidised sale 年滿六十歲並擁有房協轄下資助出售房屋單 developments of the Housing Society for ten years or above can 位業權滿十年的業主，可在未補價的情況下， apply to trade-down their properties without paying the land premium, 出售原有單位並購買一個面積較小的單位， vacating the existing larger flats for families in need of more living 騰出原有較大單位予需要更大居住空間的家 space. 庭。

Rental Estate Redevelopments 屋邨重建

With a long history of establishment, the Housing Society is aware of 房協服務香港多年，不少現存的屋邨已日漸 the needs to enhance the living environment of the older rental estates 老化，有復修或重建的需要。現時，房協正 through redevelopment and rehabilitation. Currently, the Housing 於筲箕灣明華大廈及香港仔漁光村的鄰近地 Society is constructing rehousing units for Ming Wah Dai Ha in Shau 點興建安置屋邨，為開展屋邨重建工程作好 Kei Wan and Yue Kwong Chuen in Aberdeen at nearby decanting 準備。 sites to make way for next phase redevelopment works.

Throughout the redevelopment planning, the Housing Society takes 在籌劃重建項目時，房協仔細考慮如何善用 into consideration of optimising the use of plot-ratio and integrating 地積比率，並結合不同房屋類型，建設一個 various housing types to build neighbourhoods where people 不同世代及背景的居民皆可和諧共處的社 of different generations and backgrounds can live harmoniously 區。 together.

Ming Wah Dai Ha Redevelopment — Building inter-generational living space 明華大廈重建 — 建立跨代共融居住空間

The project will Rental estates units provide one-third with adaptable design 項目將提供 三分之一的出租單位具備可靈活變動的設計

3,919 units, Subsidised Sale Flats for small families 個住宅單位 為小型家庭供應資助出售房屋

adding an extra 比重建前增加 Senior Citizen Residences Scheme units for the elderly 「長者安居樂」住屋計劃單位 700 units to the estate 個單位 Ancillary facilities for different age groups 符合不同年齡巿民需要的附屬設施

Hong Kong Housing Society Sustainability Report 2019/20 Serving Hong Kong 服務香港 45

Nurturing Youth 培育年青一代

Since its inception in 2006, the Hong Kong Housing Society Award 自二零零六年起，「房協獎助學金計劃」向就 (“HKHS Award”) offer scholarships and bursaries to young students in 讀房屋或長者護理相關學科並有傑出學術表 housing and elderly care related disciplines who achieved academic 現的學生頒發獎學金，亦向在學業表現上有 excellence in their studies, and to underprivileged students who 潛質的弱勢學生提供經濟資助。本年度，房 demonstrated great potentials in academic performance. In the 協向一百零九名學生提供獎助學金： reporting year, 109 students were presented with the HKHS Award:

• 59 students from 12 local tertiary institutions and their • 來自十二間本港大專院校及其持續進 continuing education schools and community colleges 修學院和社區學院共五十九名學生

• 48 students from three Vocational Training Council institutions • 來自職業訓練局轄下三間機構共四十八 名學生

• Two students were awarded the Father Cronin Memorial Award • 兩名修讀香港大學房屋管理碩士課程、 for their outstanding performance in the Master of Housing 並有傑出表現的學生獲頒「樂年神父 Management at the University of Hong Kong 獎」

香港房屋協會 2019/20 年度可持續發展報告 Community Building 46 建設社區

Form Five students from Yuen Long took part in work experience programme at the Housing Society 來自元朗區的中五學生在房協進行工作體驗

To nurture the next generation of the housing industry, the Housing 為培育下一代的房屋業界人才，房協不時向就 Society’s internship programme offers practical training experiences 讀中學或大專課程的年輕人提供實習機會。 for young talents enrolled in secondary schools or tertiary institutions. 於報告期內，房協曾安排以下實習活動： In the reporting year, we were involved in the following internship activities:

• Hired 62 students from 16 local and overseas tertiary education • 聘用六十二名來自十六間本港及海外大 institutions as summer interns 專院校的學生擔任暑期實習生 • Arranged 21 tertiary and secondary school students from • 安排二十一名就讀不同課程的大專生及 different programmes to work under various divisions 中學生到不同部門實習 • Arranged five Form Five students from Yuen Long and Tin Shui • 安排五名來自元朗及天水圍區的中五學 Wai to join a two-week work experience programme 生參加為期兩星期的工作體驗活動

Besides, the HS’ Internship Alumni was established this year, with 除此之外，我們在本年度成立了「房協實習生 an aim to strengthen the bond between the Housing Society and 舊生會」，增強房協與年輕專業人士的交流。 prospective young professionals.

Hong Kong Housing Society Sustainability Report 2019/20 Serving Hong Kong 服務香港 47

Housing Society Volunteer Team 房協義工隊

A big part of the Housing Society’s culture is to make positive 能在專業範圍以外為社會作出貢獻是房協企 contributions to the community outside our profession. The Housing 業文化中重要的一環。房協義工隊一直積極 Society Volunteer Team has been actively organising and participating 舉辦及參與社區項目，向有需要的家庭及長 in community events to support families and the elderly in need. 者伸出援手。

In the year under review, our staff volunteers contributed over 200 於報告期內，房協義工參與共超過二百小時 service hours through activities including: 的 義 工 活 動，包 括：

• Vegetarian Luncheon for Elderly • 愛心千歲宴 • Glutinous Rice Dumpling Mass Making Class • 端陽粽製作班 • Thermal Herbal Ball Therapy for Elderly • 長者暖敷體驗日 • Herbal Ball Mass Making Class • 草藥球製作班 • Event Helper for Used Book Recycling Campaign, Healthcare • 舊書回收、護理服務相關展覽會及青協 Trade Show and Run for Wellness 2019 背包跑2019等活動的義務工作人員 • Home Visit to Elderly Residents • 探訪長者活動 • Flag Day • 賣旗日 • Disposable Surgical Mask Donation • 外科口罩捐贈

香港房屋協會 2019/20 年度可持續發展報告 48 Talent and Culture 人才與文化

The Housing Society values the contributions from each and every individual staff member. We have a very talented team and a caring corporate culture to deliver on our promise of providing quality housing and related services to the Hong Kong community. To ensure the continuous growth and improvement of the Housing Society, we have established an effective management system to oversee our staff’s welfare, health and safety, and professional development.

房協 珍惜每一位員工所作出的貢獻 。 憑藉優秀的團隊及企業關愛文化 ， 我們方可以兌現為香港社會提供優質居所和相關服務的承諾。為確保 房協可持續成長和不斷精進 ， 我們建立了有效的系統以管理員工福利 、 安全與健康以及專業發展。

Staff Welfare 員工福利

Placing heavy emphasis on staff well-being, professional development 房協重視員工的福祉、專業發展和平等機 and equal opportunities, the Housing Society strives to maintain a 會，並積極維持一個正面而具吸引力的工作 positive and attractive work environment. Human resources policies 環境。房協訂立人力資源政策和原則，作為 and principles are in place to provide guidance on recruitment, 招聘、薪酬福利以及員工發展的指引。我們 compensation and benefits, and staff development. We are honoured 很榮幸獲得求職廣場「卓越僱主大獎2019」、 to be recognised as the “Employer of Choice Award 2019” by 衞生署「精神健康友善機構」、家庭議會「家庭 JobMarket, “Mental Health Friendly Organisation” by the Department 友 善 僱 主 」及 香 港 生 產 力 促 進 局「 開 心 機 構 」 of Health, “Family-Friendly Employer” by the Family Council and 等嘉許，認可房協建立包容和多元企業文化 “Happy Organisation” by Hong Kong Productivity Council for our 所付出的努力。 efforts in creating an inclusive and diverse organisation.

Hong Kong Housing Society Sustainability Report 2019/20 Staff Welfare 員工福利 49

Employment 人力資源

In order to attract and retain the required talents for our strategic 為吸引和挽留合適的人才以配合房協的發展 development, we offer a comprehensive package to our workforce, 策略，我們為員工提供完善的薪酬待遇，包 including competitive remunerations, medical insurances, maternity 括具競爭力的薪金、醫療保險、產假和侍產 and paternity leave, and performance-based bonuses. 假以及績效獎勵等。

Our Equal Opportunities Ordinance Policy Statement and Guidelines 我 們 的《 平 等 機 會 條 例 政 策 聲 明 及 指 引 》闡 述 outlines the Housing Society’s commitment to ensure fairness and 了房協根據香港現時關於性別、殘疾、家庭 equal opportunity in the workplace that complies with relevant 崗位及種族歧視的條例和其他反歧視法規、 ordinances on sex, disability, family status and race discrimination, as 促進平等機會和締造公平工作環境的承諾。 well as other existing anti-discrimination laws and regulations in Hong 員 工 可 透 過 入 職 迎 新 課 程 及 職 員 手 冊 ，了 解 Kong. Related policies and guidelines are also communicated to our 相關政策和指引。於報告期內，房協沒有任 staff through the induction programme and staff handbook. In the 何與歧視相關的違規事件。 reporting year, there were no confirmed incidents of non-compliance with such laws or regulations.

Employment Profile 房協員工概覽

By Contract Type 按合約類型分類 By Level 按職級分類

Permanent and 646 722 Professional and 117 85 Contract Staff 1,368 Managerial or above 202 長期及固定任期員工 經理級或以上 80 147 Below 30 227 329 404 30歲以下 Officer 733 285 363 主任級 30–49 648 30–49歲 281 212 29 286 50 or above 493 Support 50歲以上 事務級 315

51 63 222 10 Temporary Staff 114 Manual 232 短期合約員工 職工級

Male 男性 Female 女性

(As of 31 March 2020) (截至二零二零年三月三十一日)

香港房屋協會 2019/20 年度可持續發展報告 Talent and Culture 50 人才與文化

Staff Development 員工發展

With staff being the most valuable asset to the Housing Society, 員工是房協最珍貴的資產；因此，我們與員 we regularly engage our staff members and prepare them for the 工保持定期溝通，協助他們就著房協不斷轉 dynamic business needs, while offering work-life balance and learning 變的業務需要作出準備，亦不時安排有助保 opportunities. A comprehensive framework is adopted to meet the 持工作與生活平衡的活動及持續學習機會。 personal and professional development needs of our workforce. 我們為配合員工個人和專業發展的需要設下 Through different modes of learning and development, ranging from 完善的框架，透過不同形式的培訓如內部 in-house training programmes, sponsored external training and 培訓、資助研修外部課程、贊助學費和專業 education, to tuition and professional membership sponsorship, the 會籍等，助員工發揮潛能，帶領機構精益求 Housing Society spares no expense in exploiting the potential of our 精。 staff members and achieve higher levels of success.

In the reporting year, the Housing Society provided an average of 2.5 於報告年度，房協平均向每位職員提供了二 training man-days per employee with training costs contained at 1.5 點五日的培訓，培訓開支佔總薪酬支出的百 per cent of payroll, covering: 分之一 點 五，培 訓 範 疇 包 括：

Team building workshops 團隊建立工作坊

Promoting team spirit and harmony 加強團隊精神及促進團隊和諧

• Team-building programme for Information Technology Section 資訊科技組團隊建設課程

Sharing sessions 知識分享

Enhancing awareness and knowledge of important topics 提升對關鍵議題的認知

• Green talks and visits 環保講座及參觀活動

• Seminars on Occupational Health and Safety 職安健講座

Visit to HK Electric’s Lamma Power Station 參觀港燈南丫發電廠

Hong Kong Housing Society Sustainability Report 2019/20 Staff Welfare 員工福利 51

Skill-based training 技能培訓

Equipping staff members with practical skills and • MC Training Workshop 司儀技巧訓練課程 knowledge needed at work • Tableau Training Programme Tableau 軟件培訓班 助員工裝備實用的工作技能及知識 • Seminar on Effective Handling of Media • Code of Conduct Refresher (covering anti-corruption, 傳媒應對技巧研討會 equal opportunities, personal data privacy protection and IT security) 《職員行為守則》重溫課程（包含防止賄賂、平等機 會、個人資料私隱保障和資訊科技保安等內容）

• Legal Seminar — Police’s Powers of Entry and Search 法律研討會 — 警務人員進入及搜查權限 • Design Thinking Workshop 設計思維工作坊 • Crisis Management Workshop 危機處理工作坊

IT Seminar on Biometrics Technology 資 訊 科 技 講 座：生 物 辨 識 技 術

Training and Development Frequency and Hours 培訓及發展人次和時數

Frequency of Staff Attended Training* 出席培訓員工人次 Average Training Hours* 平均培訓時數 By Employment Level 按職級分類 By Employment Level 按職級分類

Professional and Managerial Officer 主任級 Professional and Managerial Officer 主任級 or above 經理級或以上 or above 經理級或以上

692 531 1,188 1,522 29.9 22.5 19.4 22.7

Support 事務級 Manual 職工級 Support 事務級 Manual 職工級

153 699 163 16 17.3 11.1 3.1 3.2

Total Training Frequency Average Training Hour per Employee 總培訓人次 每名員工平均培訓時數 4,964 18.5

* for permanent and contract staff only Male 男性 Female 女性 * 適用於長期及固定任期員工

香港房屋協會 2019/20 年度可持續發展報告 Talent and Culture 52 人才與文化

Staff Support and Recognition 員工支援及嘉許

By way of promoting a caring culture at the Housing Society, we 關愛員工是房協企業文化的重要一環；我們 have invested in a diverse array of welfare initiatives to improve the 投放資源在多元化的福利計劃上，關顧員工 physical and mental well-being of our staff members, with an aim to 身心健康，提高團隊的歸屬感。 foster a sense of belonging.

Breastfeeding Room Staff Activity Fund 母乳餵哺室 員工活動津貼

Breastfeeding rooms are available at WTC Head Office Special allowances are given to staff members for festive and Dragon Centre Regional Office for working mothers. celebration as a team-building occasion. 世貿中心總辦事處及龍濤苑地區辦事處均設有供在職母 安排特別津貼予同事舉辦聚餐，既可慶祝佳節，又可提升 親使用的母乳餵哺室。 工作團隊的凝聚力。

Housing Society Scholarship and Bursary Award Scheme Smart Awards for Employee’s Children 房協員工子女獎助學金計劃 房 協「 醒 目 」獎

This initiative encourages the children of our staff Incentives are given to recognise staff members and members to achieve academic excellence through teams with outstanding performances, whom exemplify the provision of financial assistance, extending the our core values. During the year, around 60 Smart Awards Housing Society’s care to the family of our staff. Six were presented to over 650 staff members in celebration children of our staff members awarded the scholarship of their achievements. in 2019, adding to a total of HK$1.9 million for 680 設立「醒目」獎以表揚員工和團隊在工作上的優秀表現，鼓 beneficiaries since its inception. 勵同事發揚房協核心價值。於報告期年內，房協頒發約六 此計劃向員工子女發放獎助學金，藉此鼓勵他們勤奮 十個醒目獎，讚揚超過六百五十名員工的成就。 向學，將房協的關懷推展至員工的家庭。計劃於二零 一九年頒授獎學金予六名在學術上取得傑出表現的員工 子女。自設立以來，計劃惠澤六百八十名員工子女，資 助金額合共一百九十萬港元。

Furthermore, to prioritise employee well-being and prevent the 此外，為員工健康著想及防止新冠肺炎傳播， potential spread of the novel coronavirus, special work arrangements 我們於二零二零年春季的疫情高峰期間作出 were made when the COVID-19 outbreak peaked in Spring 2020. 了特別工作安排。除了盡可能允許員工在家 Apart from allowing staff members to work from home when possible, 工作外，房協亦額外提供防疫用品予同事， we have also provided them with anti-pandemic supplies, as well as 並加強辦公室的清潔和防疫措施。 strengthened the cleaning and anti-pandemic measures at offices.

Hong Kong Housing Society Sustainability Report 2019/20 53

Occupational Health and Safety 職業健康及安全

The health and safety of our staff and site workers is of paramount 員工及地盤工人的健康和安全對房協來說極 importance to the Housing Society. We have a set of well-established 為重要。我們建立了一套完善的職業健康安 occupational health and safety (“OHS”) policies that provides 全 （「 職 安 健 」） 政 策 ， 為 員 工 提 供 具 體 指 引 以 guidance on preventing work-related hazards, minimising associated 預防日常工作時發生危險事故的機會，從而 risks in our offices, construction sites and managed properties. 降低辦公室、建築地盤及管理物業中的安全 To properly communicate the necessary OHS information and 風險。房協不時安排培訓和指導予員工及相 instructions, trainings and supervision are provided in a timely manner 關工作人員，以傳達正確和必要的職安健信 to staff members and workers, ensuring their well-being at work. 息和指引，確保他們安全地進行工作。

Occupational Health and Safety Management System 職安健管理系統

Guided by our corporate health and safety policy, our Corporate 房協根據企業健康及安全政策設立了健康與 Health and Safety Management System (“SMS”) sets out the 安全管理系統，讓各職級的員工有序地共同 framework for staff of all levels at the Housing Society to work 實踐職安健目標。為了確保管理系統有效實 together and achieve health and safety goals. To ensure the SMS is 施，不同部門會各自安排及實行最適合其日 properly implemented, different divisions run their respective health 常營運的職安健措施。 and safety programmes most suitable for their daily operations.

The Housing Society’s Safety Organisation 房 協 職 業 健 康 安 全 架 構：

Top Management 最高管理層

Safety Committee for Safety Committee for Property Safety Committee for Projects Division Management Division General Office 工程策劃部安全委員會 物業管理部安全委員會 總辦事處安全管理委員會

Hazard analysis is a crucial part of our safety management. The 危害分析是我們安全管理中非常重要的一 Safety Committees are responsible for ongoing hazard identification 環。各部門的安全委員會負責檢視其營運的 and risk assessment for both the routine and non-routine activities in 恆常和非恆常活動中有可能出現的危害，以 our daily operation. To inform our management and staff the potential 及評估相關事故會為員工或持份者帶來的潛 risks at workplace, a register is maintained and updated regularly, 在風險。相關人員會定期維護和更新職安健 especially when there are changes or new designs of workflow, 危害識別及風險評估總表，特別是在有新的 workplace and facilities. 工作流程、工作場所和設施投入運作前，以 供管理層和員工參考。

If risks are identified with significant implications to health and safety, 一旦發現對健康和安全有重大影響的風險， appropriate procedures would be implemented to manage and control 我們會採取合適措施以作管理和控制。員工 those hazards and risks. Safety-related policies and manuals are 可隨時在內聯網查閱與安全相關的政策和工 available on the staff intranet for our staff to review at any time. 作指引。

香港房屋協會 2019/20 年度可持續發展報告 Talent and Culture 54 人才與文化

Construction Sites 建築地盤

The Housing Society places a heavy emphasis on the safety of all 房協關注所有建築項目的安全表現，並要求 projects under construction. All contractors are required to comply 所有承建商嚴格遵守所有適用的職安健法 with all applicable laws and regulations on OHS. When incidents 規。當有意外發生時，承建商必須在房協的 are reported, site contractors must implement mitigation measures 地盤代表人員監督下立即採取緩解措拖。 immediately under the supervision of our site representatives.

Accident and work injury figures at each construction site is reported 各工程項目的地盤承建商須每月向房協匯報 by the site contractors to the Housing Society monthly. In the 工地的意外及工傷數字。報告期內，房協建 reporting period, the accident rate per thousand workers at our 築 地 盤 的 千人 意 外 率為 九點四。 construction sites was 9.4.

Managed Properties and Offices 管理物業及辦公室

Our Property Management Division implements an ISO 45001:2018 作為「綜合管理系統」的一部分，房協物業管 certified Occupational Health and Safety Management System as 理部採用符合ISO 45001:2018 標準的職安健 a part of the IMS. The Division’s Safety Committee holds quarterly 管理系統。該部門的安全委員會每季度會面 meetings with members representing our rental estates and managed 一次，與來自各個出租屋邨和代管物業的委 properties, to discuss on OHS issues concerning our staff members 員代表共同商討涉及員工和工人職安健的議 and site workers. In case of any safety incidents, operational 題。一旦發生任何安全事故，現場的工作人 personnel on-site are required to report immediately to the estate-in- 員會立即向該物業的屋邨主管或已委任安全 charge or appointed safety supervisors for investigation in accordance 督導員匯報，並按《意外或事故調查程序》開 to the established Accident or Incident Investigation Procedures with 展調查及其他後續跟進行動。根據地方辦事 appropriate follow-up actions. Based on accident reports submitted 處提交的事故調查報告，並參考行業安全標 by sites, and with reference to the latest industry safety standards and 準和最新法例要求，我們會定期評估和檢視 legal requirements, we regularly assess and review identifiable risks 在物業管理上可識別的安全風險，確保我們 in our property management operations to ensure proper procedures 備有合適的程序以避免事故發生。 are in place to minimise the occurrence of accidents.

At our offices, the Safety Committee for General Office coordinates 在辦公室內，總辦事處安全管理委員會負責 various general OHS measures for all staff members, including 協調員工的職安健措施和相關事宜，包括辦 routine safety inspections, work environment monitoring (e.g. indoor 公室的恆常安全檢查、工作環境監測（如室內 illumination and ambient measurement), as well as staff engagement 照明和環境測量）以及舉辦不同活動予員工參 activities to raise awareness of the importance of a safe and 加，以提高員工對安全和健康工作環境的認 healthy work environment. It is also responsible for the general and 識。同時，委員會亦負責處理房協主要辦事 emergency management of OHS issues in major offices. 處的一般及緊急職安健事件。

Hong Kong Housing Society Sustainability Report 2019/20 Occupational Health and Safety 職業健康安全 55

OHS Initiatives implemented in the Housing Society’s Premises 房協在其物業及工作地點採取的職安健措施

Construction Sites 建築地盤

• Conduct two safety audits annually based on the Construction Site Safety Auditing System established by Occupational Safety and Health Council for evaluating site contractors’ safety performance systematically and identifying imminent risks for rectification 根據職業安全健康局建立的地盤安全審核系統，每年進行兩 次安全審核，有系統地評估地盤承建商的安全表現、識別即 時風險及作出修正

• Organise three safety seminars annually to enhance safety and health awareness of workers and management staff 每年安排三次安全講座，以提升工人和管理人員的職安健意 On-site safety seminar was held for workers at Ming 識 Wah Da Ha Redevelopment Phase I 為明華大廈重建第一期地盤的工友舉辦安全講座

Rental Estates and Managed Properties Offices 出租屋邨及管理物業 辦公室

• Contractors are required to submit safety plans during • Fire drills are organised at headquarter and regional tendering process and comply to all applicable laws and offices annually specific safety guidelines set up by the Housing Society 總辦事處及地區辦事處每年舉行防火演習 承建商必須在招標過程中提交安全計劃，並遵守所有適用法 規和房協制定的實務守則

• Conduct regular and unplanned inspections to monitor our • Representatives from each division are trained to site contractors’ implementation of safety procedures conduct risk assessment for Display Screen Equipment 進行定期和突擊巡查，以監察承建商執行安全措施的情況 within their divisions 各部門均有受培訓的代表，為該部門員工進行電子屏幕 設備風險評估 • OHS e-quizzes related to tool box training are held quarterly • OHS-related quizzes are held twice annually on the for staff from the Property Management Division internal newsletter Pulsar 每季度為所有物業管理部的員工舉辦有關職安健工具箱培訓 每年於內部通訊《房協脈搏》舉辦兩次職安健問答遊戲 之電子有獎問答遊戲 • Luncheon talks about OHS are held twice annually for staff 每年為員工舉辦兩次職安健午間講座

Safety inspection at estates 在屋邨進行安全巡查

香港房屋協會 2019/20 年度可持續發展報告 Talent and Culture 56 人才與文化

Case Study 案例分享

Safe and Healthy Housing Estates 安全與健康屋邨

The Housing Society envisions to maintain a safe and healthy living and working environment for our residents and staff members. Our managed properties have participated in the “Hong Kong Safe and Healthy Estate Accreditation Scheme” organised by the Occupational Safety and Health Council, which assesses the OHS management system, policies and implementation in residential estates. Six rental estates and managed properties of the Housing Society have been awarded the “Safe and Healthy Estate with Outstanding Performance” for more than ten consecutive years. Other properties of the Housing Society will also take part in this Representatives of rental estates, managed properties recognition scheme, demonstrating our commitment to continuously and offices received certificates to recognise their improve the living environments under our management. achievement of “zero accidents”. 各屋邨、屋苑及辦事處代表接受「零」意外證書嘉許。 The Property Management Division of the Housing Society also pursues the “zero accident” target in our work locations. In the reporting period, 32 rental estates, managed properties and offices achieved “zero accident”, while four amongst them have already maintained “zero accident” for more than ten years. We are thankful to the participation and contribution of our staff members, which is the most crucial element for the Housing Society to uphold a safe, healthy living and work environment for our stakeholders.

為住戶和員工維持安全健康的生活和工作環境是房協的一個重任。房協轄下的多個屋邨及管理物業皆參加了職業 安全健康局舉辦的「安健屋邨計劃」，以評估其職安健管理系統、政策和實施。房協共有六個屋邨及管理物業連續 十年以上獲得「傑出安健屋邨」級別認證，其他多個物業亦將加入參與，反映房協上下對持續改善居住環境的重視 與支持。

房協物業管理部亦致力推動工作場所「零」意外的目標。在報告期內，物業管理部的三十二個屋邨、屋苑及辦事處 獲得「零」意外證書嘉許；當中四個更已連續超過十年錄得「零」意外。有賴同事的積極參與和努力，房協方可以為持 份者維繫安全健康的居住和工作環境，安居樂業。

Hong Kong Housing Society Sustainability Report 2019/20 Occupational Health and Safety 職業健康安全 57

Training and Communications 培訓與溝通

The Housing Society runs a variety of safety training programmes 房協為員工安排多種安全培訓，助他們掌握 to equip staff members with the needed skills, knowledge and the 處理職安健狀況所需的技巧、知識和正確態 right attitude to handle various OHS situations. Taking into account 度。因應員工的職責、能力、既有知識和在 the different levels of responsibility, ability, literacy and risks, relevant 工作上面對的風險，我們為所有員工，尤其 OHS trainings are provided to all staff members respectively, 是新入職及調至新崗位的員工，提供他們所 in particular new recruits and staff who recently transferred to 需的職安健培訓，以及在職安健事故應變方 new assignments. On-the-job coaching and counselling on OHS 面的在職指導和輔導。房協在培訓上投放充 emergency preparedness are also available to staff members. Our 足資源，助我們成為一支優秀的團隊，當中 investment in trainings has developed us a high performing team, of 兩名員工更在報告年度獲職業安全健康局頒 which two staff members received “The 11th Hong Kong Outstanding 發「第十一屆全港傑出職安健員工嘉許計劃」 OSH Employees Award” from OSHC in the reporting year. 獎項。

In the reporting year, we organised training programmes on topics including: 於報告年內，我們舉辦了以下主題的培訓：

Basic training Regular training Duty-based training 基本培訓 定期培訓 職位有關培訓

• Government-recognised Green • OHS topics included in monthly • Safety training in elderly care duties Card safety training for all Property tool-box talks for Property 長者護理工作安全培訓 Management staff Management staff • Training in tree management 為所有物業管理員工提供獲政府承 物業管理部的每月工具箱座談會涵蓋 樹木安全管理課程 認 的「 平 安 咭 」訓 練 課 程 職安健主題 • Safety and health supervisor • Forums, visits and information training sessions on specific topics 安全及健康督導員課程 舉辦主題講座、參觀和資訊分享環節 • Safe use of abrasive wheel training 安全使用磨輪培訓

Elderly carers’ training at RCHE Visit to Fire and Ambulance Services Academy 在護理安老院舍舉辦長者護理培訓 參觀消防及救護學院

香港房屋協會 2019/20 年度可持續發展報告 58 About This Report 關於本報告

This Sustainability Report (“the Report”) of the Hong Kong Housing 香 港 房 屋 協 會 可 持 續 發 展 報 告 （「 報 告 」） 涵 蓋 Society covers the period 1 April 2019 to 31 March 2020. 二零一九年四月一日至二零二零年三月三十 一日期間的工作。

The Report provides an overview of the Housing Society’s 本報告詳述了房協在可持續發展方面的貢獻 commitment and management approaches towards sustainability 及管理措施，並總結了持份者參與的結果和 and summarises our stakeholder engagement exercises and 與可持續發展相關的工作。報告範圍覆蓋我 sustainability-related initiatives. The reporting boundary includes our 們在香港的房屋發展及其他相關服務的核心 core business operations and activities in providing housing and 營運活動。本報告亦參考了全球報告倡議組 related services in Hong Kong. Selected indicators specified in GRI 織標準(Global Reporting Initiative Standards) Standards are referenced in this Report. 中的部分指標進行匯報。

We welcome your feedback and enquiries on our Sustainability Report. Please contact us at: 我們歡迎您對本報告提出意見或查詢。 如欲聯絡我們，請電郵至：

[email protected]

Hong Kong Housing Society Sustainability Report 2019/20 Awards and Recognitions 59 獎項及嘉許

Property Management 物業管理

Organisers Awards/Recognitions Awardee 主辦單位 獎項 / 認證 得獎者

Civil Engineering The Best Private Slope Maintenance and Landscaping Award and Development 最佳私人斜坡維修保養及美化大獎 Department • Distinction Award • Ming Wah Dai Ha 土木工程拓展署 優秀獎 明華大廈

Kowloon West Kowloon West Best Security Services Awards 2018 Regional Crime 2018年度西九龍總區最佳保安服務選舉 Prevention Office • Honorable Managed Property • Cascades 欣圖軒 西九龍總區防止 榮譽管理物業 • Chun Seen Mei Chuen 真善美村 罪案辦公室 • Jubilant Place 欣榮花園 • Ka Wai Chuen 家維邨 • Prosperous Garden 駿發花園 • Best Managed Property • Lok Man Sun Chuen 樂民新村 優異管理物業 • Lei Cheng Uk Estate 李鄭屋邨 • Outstanding Managed Public Carpark • Jubilant Place Carpark 欣榮花園停車場 最佳管理公眾停車場獎 • Prosperous Garden Carpark 駿發花園停車場 • Chun Seen Mei Chuen Carpark 真善美村停車場 • Ka Wai Chuen Carpark 家維邨停車場 • Best Managed Public Carpark • Lok Man Sun Chuen Carpark 優異管理公眾停車場獎 樂民新村停車場 • Best Security Personnel Award • 3 Building Supervisors at Lok Man Sun Chuen 優異保安員獎 樂民新村三名大廈主管 • 1 Building Supervisor at Ka Wai Chuen 家維邨一名大廈主管 • 1 Building Supervisor at Prosperous Garden 駿發花園一名大廈主管

Occupational The 11th Outstanding OSH Employees Award Safety and Health 第十一屆全港傑出職安健員工嘉許計劃 Council • Bronze Award in “Management — Corporation • 1 Property Manager at Cascades 職業安全健康局 and Organisation Category” 欣圖軒一名物業經理 銅 獎（ 機 構 /企業組 — 管理層組） • Merit Award in “Frontline Employee — • 1 Gardener at Yue Kwong Chuen Corporation and Organisation Category” 漁光村一名園丁 優異 獎（ 機 構 /企業組 — 前線員工組）

The 18th Hong Kong Occupational Safety & Health Award 第十八屆香港職業安全健康大獎 • OSH Annual Report Award — Merit Award • Occupational Safety and Health Report (Property 職安健年報大獎 — 優異獎 Management Division) 2018/19 二零一八 /一 九 年 度 房 協 職 安 健 年 報（ 物 業 管 理 部 ）

香港房屋協會 2019/20 年度可持續發展報告 Awards and Recognitions 60 獎項及嘉許

Organisers Awards/Recognitions Awardee 主辦單位 獎項 / 認證 得獎者

Regional Crime Hong Kong Island Best Security Services Awards 2018–19 Prevention Office 2018–19年度港島總區最佳保安服務選舉 of Hong Kong • Outstanding Security Services — Residential • Kwun Lung Lau Island Property Award 觀龍樓 港島總區防止 優秀保安服務 — 住宅物業 罪案辦公室 • Outstanding Security Personnel • 1 Building Supervisor at Kwun Lung Lau 優秀保安員獎 觀龍樓一名大廈主管 • 2 Building Supervisors at Lai Tak Tsuen 勵德邨兩名大廈主管

Regional Crime Kowloon East Best Security Services Awards 2018–19 Prevention Office 2018–19年度東九龍總區最佳保安服務選舉 of Kowloon East • Outstanding Partner Property • Lakeside Garden 東九龍總區防止 優秀物業伙伴獎 翠塘花園 罪案辦公室 • Outstanding Security Guard • 1 Assistant Building Supervisor at Lakeside Garden 優秀保安員獎 翠塘花園一名助理大廈主管

Regional Crime New Territories South Best Security Personnel Awards 2018–19 Prevention Office 2018–19年度新界南總區最佳保安服務選舉 of New Territories • Outstanding Security Personnel Award • 1 Building Attendant and 2 Assistant Building South (Residential Property) Supervisors at Bo Shek Mansion 新界南總區防止 優秀保安員 獎（ 住 宅組） 寶石大廈一名大廈管理員及兩名助理大廈主管 罪案辦公室 • 1 Assistant Building Supervisor at Clague Garden Estate 祈德尊新邨一名助理大廈主管

Hong Kong Housing Society Sustainability Report 2019/20 61

Environmental Initiatives 環保工作

Organisers Awards/Recognitions Awardee 主辦單位 獎項 / 認證 得獎者

Baguio Green Green Bottle Recycling x Donation Group 全城喜動 — 回收玻璃樽捐款大作戰(1–10–2018 — 31–3–2019) 碧瑤綠色集團 • Certificate of Appreciation • 23 rental estates and managed properties 感謝證書 23個出租屋邨及管理物業 Green Bottle Recycling x Donation 全城喜動 — 回收玻璃樽捐款大作戰(1–6–2019 — 30–11–2019) • Certificate of Appreciation • 24 rental estates and managed properties 感謝證書 24個出租屋邨及管理物業

Environment Charter on External Lighting Bureau 戶外燈光約章 環境局 • Platinum Award • Broadview Garden 偉景花園 鉑金獎 • Bo Shek Mansion 寶石大廈 • Clague Garden Estate 祈德尊新邨 • Chun Seen Mei Chuen 真善美村 • Cheerful Court 彩頤居 • Cho Yiu Chuen 祖堯邨 • Jat Min Chuen 乙明邨 • Kingston Terrace 景新臺 • Lok Man Sun Chuen 樂民新村 • Prosperous Garden 駿發花園 • Sha Tau Kok Chuen 沙頭角邨 • 1063 King’s Road Office 英皇道1063號辦事處 • Gold Award • Highland Park 浩景臺 金獎 • Jolly Place 樂頤居 • Healthy Village 健康村 • Jubilant Place 欣榮花園 • Kai Tak Garden Shopping Arcade 啟德花園購物商場 • Kwun Lung Lau 觀龍樓 • Kwun Tong Garden Estate 觀塘花園大廈 • Ka Wai Chuen 家維邨 • Lai Tak Tsuen 勵德邨 • Moon Lok Dai Ha 滿樂大廈

Energy Saving Charter 2019 節能約章2019 • Certificate • 39 rental estates and managed properties (office and 參與證書 public area) 39個 出 租 屋 邨 及 管 理 物 業（ 辦 事 處 及 公 用 空 間 ） • 8 offices 8個辦事處 • 9 Shopping Malls (public area) 9個購物商場（公用空間）

香港房屋協會 2019/20 年度可持續發展報告 Awards and Recognitions 62 獎項及嘉許

Organisers Awards/Recognitions Awardee 主辦單位 獎項 / 認證 得獎者

Environmental Hong Kong Green Organisation Certification Campaign 香港綠色機構認證 Committee 寶石大廈 環境運動委員會 • Hong Kong Green Organisation • Bo Shek Mansion 香港綠色機構 • Jat Min Chuen 乙明邨 • Ka Wai Chuen 家維邨 • Kwun Lung Lau 觀龍樓 • Kwun Tong Garden Estate 觀塘花園大廈 • Lai Tak Tsuen 勵德邨 • Lakeside Garden 翠塘花園 • Moon Lok Dai Ha 滿樂大廈 • Sha Tau Kok Chuen 沙頭角邨 • Tivoli Garden 宏福花園 • Yue Kwong Chuen 漁光村 • WTC Head Office 世貿中心總辦事處 • “Excellence Level” Wastewi$e Certificate • Ka Wai Chuen 家維邨 減 廢 證 書「 卓 越 級 別 」 • Bo Shek Mansion 寶石大廈 • Moon Lok Dai Ha 滿樂大廈 • Jat Min Chuen 乙明邨 • Kwun Tong Garden Estate 觀塘花園大廈 • Lok Man Sun Chuen 樂民新村 • Kingston Terrace 景新臺 • Broadview Garden 偉景花園 • Lakeside Garden 翠塘花園 • Tivoli Garden 宏福花園 • Highland Park 浩景臺 • Lai Tak Tsuen 勵德邨 • Prosperous Garden 駿發花園 • WTC Head Office 世貿中心總辦事處 • “Excellence Level” Energywi$e Certificate • Kwun Tong Garden Estate 節 能 證 書「 卓 越 級 別 」 觀塘花園大廈 • “Excellence Level” IAQwi$e Certificate • WTC Head Office 清 新 室 內 空 氣 證 書「 卓 越 級 別 」 世貿中心總辦事處 • “Basic Level” Energywi$e Certificate • Moon Lok Dai Ha 滿樂大廈 節 能 證 書「 基 礎 級 別 」 • WTC Head Office 世貿中心總辦事處

Environmental Indoor Air Quality Certification Scheme Protection 室內空氣質素檢定計劃 Department 環境保護署 • Excellent Class • WTC Head Office 卓越級 世貿中心總辦事處 • Good Class • Dragon Centre Regional Office 良好級 龍濤苑區域辦事處

Hong Kong Housing Society Sustainability Report 2019/20 63

Organisers Awards/Recognitions Awardee 主辦單位 獎項 / 認證 得獎者

Environmental Programme on Source Separation of Domestic Waste Commendation Scheme 2018/19 Protection 家居廢物源頭分類獎勵計劃2018/19 Department 環境保護署 • Gold Award • Sunshine Grove 金獎 晴碧花園 • Silver Award • Prosperous Garden — Blocks 1–4 銀獎 駿發花園 — 1–4座 • Bronze Award • Jubilant Place 欣榮花園 銅獎 • Healthy Village 健康村 • Award for Promotion • Bel Air Heights 悅庭軒 宣傳推廣大獎 • Jubilant Place 欣榮花園 • Certificate of Merit • Jat Min Chuen 乙明邨 優異獎 • Tivoli Garden 宏福花園 • Sha Tau Kok Chuen 沙頭角邨 • Serenity Place 怡心園 • Ming Wah Dai Ha 明華大廈 • Cascades 欣圖軒 • Bel Air Heights 悅庭軒 • Ka Wai Chuen 家維邨 • Highland Park 浩景臺 • Cho Yiu Chuen 祖堯邨 • Kingston Terrace 景新臺 • Moon Lok Dai Ha 滿樂大廈 • Yue Kwong Chuen 漁光村 • Greenview Villa 綠悠雅苑 • Kwun Tong Garden Estate 觀塘花園大廈 • Kwun Lung Lau 觀龍樓 • Certificates in support of “Computer & • Bo Shek Mansion 寶石大廈 Communication Products Recycling Programme • Kwun Lung Lau 觀龍樓 2019–20” • Jubilant Place 欣榮花園 「電腦及通訊產品回收計劃2019–20」感 謝 證 書 • Certificates in support of “Rechargeable Battery • Bo Shek Mansion 寶石大廈 Recycling Programme 2019–20” • Kwun Lung Lau 觀龍樓 「充 電池回收 計劃2019–20」感 謝 證 書 • Jubilant Place 欣榮花園 • Certificates of Appreciation in support of • Broadview Garden 偉景花園 “Fluorescent Lamp Recycling Programme • Highland Park 浩景臺 2019–20” • Jubilant Place 欣榮花園 「慳電 膽及 光管回收 計 劃2019–20」感 謝 證 書 • Prosperous Garden 駿發花園 • Kwun Tong Garden Estate 觀塘花園大廈

香港房屋協會 2019/20 年度可持續發展報告 Awards and Recognitions 64 獎項及嘉許

Organisers Awards/Recognitions Awardee 主辦單位 獎項 / 認證 得獎者

Food Angel Chinese New Year Food Drive 2020 惜食堂 賀年禮品轉贈計劃2020 • Certificate of Appreciation • 8 rental estates and managed properties 感謝證書 8個出租屋邨及管理物業 • Housing Society Community 房協之友

Christmas Food Drive 2019 聖誕食品募捐行動2019 • Certificate of Appreciation • 8 rental estates and managed properties 感謝證書 8個出租屋邨及管理物業 • Housing Society Community 房協之友

Surplus Mooncake Food Drive 2019 中秋禮品月餅轉贈計劃2019 • Certificate of Appreciation • 13 rental estates and managed properties 感謝證書 13 個出租屋邨及管理物業 • Housing Society Community 房協之友

Food Grace Food Grace Lunar New Year Gift Transfer Program 2019 食德好 食德好賀年禮品轉贈計劃2019 • Letters of Appreciation • 14 rental estates and managed properties 感謝信 14 個出租屋邨及管理物業 • Housing Society Community 房協之友

Green Sense No Air Con Night 2019 環保觸覺 無冷氣夜 2019 • Certificate of Appreciation • 39 rental estates and managed properties 感謝證書 39個出租屋邨及管理物業 • Elderly Resources Centre 長者安居資源中心 • Dragon Centre Regional Office 龍濤苑區域辦事處 • Maintenance Section 物業保養組 • Housing Society Community 房協之友

Shopping Bag Collecting Program 購物袋回收計劃 • Letters of Appreciation • Bo Shek Mansion 寶石大廈 感謝信 • Clague Garden Estate 祈德尊新邨 • Moon Lok Dai Ha 滿樂大廈

Hong Kong Housing Society Sustainability Report 2019/20 65

Organisers Awards/Recognitions Awardee 主辦單位 獎項 / 認證 得獎者

Water Supplies Quality Water Supply Scheme for Buildings — Flushing Water Department 大廈優質供水認可計劃 — 沖廁水 水務署 • Gold Certificate • Lai Tak Tsuen — Tsuen Wing Lau, Tak Chuen Lau, 金證書 Lai Kit Lau 勵德邨 — 邨榮樓、德全樓、勵潔樓 • Silver Certificate • Kwun Lung Lau — Blocks A-F 銀證書 觀龍樓 — A 至F座

Quality Water Supply Scheme for Buildings — Fresh Water (Management System) 大廈優質供水認可計劃 — 食 水（ 管 理 系 統 ） • Gold Certificate • Sha Tau Kok Chuen — Block 1 金證書 沙頭角邨 — 1座 • Jat Min Chuen — Ming Yiu Lau (High Block), Ming Yiu Lau (Low Block), Ming Yan Lau (High Block), Ming Yan Lau (Low Block) Ming Shun Lau (High Block), Ming Shun Lau (Low Block) 乙明邨 — 明 耀 樓（ 高 座 ）、 明 耀 樓（ 低 座 ）、 明 恩 樓（ 高 座）、明恩樓（低座）、明信樓（高座）、明信樓（低座） • Kingston Terrace — Blocks 1–4 景新臺 — 1–4座 • Lok Man Sun Chuen — Blocks A-I 樂民新村 — A 至I座 • Ming Wah Dai Ha — Blocks A & G 明華大廈 — A及G座 • Blue Certificate • Sha Tau Kok Chuen — Ying Hoi House 藍證書 沙頭角邨 — 迎海樓 • The Tanner Hill — Towers 1–3 雋悅 — 1–3座 • Ka Wai Chuen — Ka Lei Lau, Ka Yee Lau, Ka Lim Lau, Ka Hing Lau, Ka Bong Lau 家維邨 — 家禮樓、家義樓、家廉樓、家興樓、家邦樓 • Ming Wah Dai Ha — Block B-J 明華大廈 — B至J座 • Cho Yiu Chuen — Blocks A-F, Chung Ling Sheh, Kai Hang Lau, Kai Chun Lau, Kai Kwong Lau, Kai Lim Lau, Kai Min Lau 祖堯邨 — A至F座、松齡舍、啟恒樓、啟真樓、啟光樓、 啟廉樓、啟勉樓 • Bo Shek Mansion — Block 3 寶石大廈 — 3座

World Vision Hong Used Book Recycling Campaign 2019 Kong 舊書回收義賣大行動2019 世界宣明會 • Letter of Appreciation • 25 rental estates and managed properties 感謝信 25 個出租屋邨及管理物業 • Housing Society Community 房協之友

Yan Oi Tong Tuen Tuen Mun Community Green Station Lunar Year-end Recycling Campaign 2020 Mun Community 「綠在屯門」「仍新」舊物大掃除2020 Green Station 仁 愛 堂「 綠 在 屯 門 」 • Certificate of Participation • Kingston Terrace 參與證書 景新臺 社區項目

香港房屋協會 2019/20 年度可持續發展報告 Awards and Recognitions 66 獎項及嘉許

Community Relations 社區關係

Organisers Awards/Recognitions Awardee 主辦單位 獎項 / 認證 得獎者

Aberdeen 護 老 無 限「 耆 」愛 心 Action計劃 冬至團團圓圓 Kai-fong Welfare • Certificate for Appreciation • Housing Society Community Association 感謝證書 房協之友 Services Centre 香港仔街坊福利會 社會服務中心

Agency for AVS Run & Walk for Volunteering 2019 Volunteer Service AVS 義跑義行2019 義務工作發展局 • Certificate for Appreciation • Hong Kong Housing Society 感謝證書 香港房屋協會

International Volunteer Day Recognition Ceremony 2019 2019國際義工日嘉許禮 • Certificate for Appreciation • Hong Kong Housing Society 香港房屋協會 感謝證書 (Service Hours 服 務 時 數：9,336)

Haven of Hope Qile Cake Charity Sale 2019 Christian Service 耆樂餅義賣籌款2019 基督教靈實協會 • Certificate for Appreciation • Lai Tak Tsuen 勵德邨 感謝證書 • Kwun Lung Lau 觀龍樓 • Hong Kong Housing Society 香港房屋協會 友鄰共鳴 — 社區籌款比賽 • 1st Runner-up and Certificate of Appreciation • Kwun Tong Garden Estate 亞軍及感謝證書 觀塘花園大廈

Ho Chui District 福餅贈老傳溫情2019義工探訪大行動 Community Centre • Certificate for Appreciation • Hong Kong Housing Society for Senior Citizens 感謝證書 香港房屋協會 嗇色園主辦可聚耆 英地區中心

Hong Kong Red Red Twinkle Star Campaign 2019–20 Cross 小紅星獎勵計劃2019–20 香港紅十字會 • Certificate of Recognition • Hong Kong Housing Society 感謝證書 香港房屋協會

Hong Kong Red Give Blood Alliance 2019 Cross Blood 「 給 血 聯 盟 」計 劃 2019 Transfusion • Silver Award (Big Alliance) • Prosperous Garden Service 銀 章（ 大 聯 盟 ） 駿發花園 香港紅十字會輸血 服務中心

Oxfam Hong Kong Oxfam Rice Event 2019 香港樂施會 米撐小農樂施米義賣大行動2019 • Certificate of Appreciation • Jubilant Place 感謝狀 — 協辦團體傑出籌款獎及九龍城區最高 欣榮花園 籌款獎

Hong Kong Housing Society Sustainability Report 2019/20 67

Organisers Awards/Recognitions Awardee 主辦單位 獎項 / 認證 得獎者

Ronald McDonald Raffle Ticket Sales 2019 House Charities 慈善獎券義賣活動2019 麥當勞叔叔之家 • Certificate for Appreciation • Housing Society Community 慈善基金 感謝證書 房協之友

Social Welfare Support for Carers Project 2018–2021 Department 「 護 老 同 行 」計 劃 2018–2021 社會福利署 • Certificate of Recognition • Hong Kong Housing Society 感謝證書 香港房屋協會

Social Welfare Caring Estate Programme in 2018 Department and 「社區是我家」2018 Hong Kong Council • Gold Award • Kwun Tong Garden Estate 觀塘花園大廈 of Social Services 義務工作嘉許狀金獎 (Service Hours 服 務 時 數：11,787) — Volunteer • Elderly Resources Centre 長者安居資源中心 Movement (Service Hours 服 務 時 數：10,601) 社會福利署及香港 • Ming Wah Dai Ha 明華大廈 社會服務聯會 — (Service Hours 服 務 時 數：2,511) 義工運動 • Kwun Lung Lau 觀龍樓 (Service Hours 服 務 時 數：1,291) • Lok Man Sun Chuen 樂民新村 (Service Hours 服 務 時 數：1,259) • Lai Tak Tsuen 勵德邨 (Service Hours 服 務 時 數：1,015) • Bronze Award • Lakeside Garden 翠塘花園 義務工作嘉許狀銅獎 (Service Hours 服 務 時 數：403) • Moon Lok Dai Ha 滿樂大廈 (Service Hours 服 務 時 數：395) • 2018 Caring Estate with Highest Service Hours • Kwun Tong Garden Estate Award (Group 1) — Champion 觀塘花園大廈 2018愛心屋苑最高服務時數獎（組別一） — 冠軍 • 2018 Caring Estate with Highest Service Hours • Jat Min Chuen Award (Group 2) — 2nd Runner-up 乙明邨 2018愛心屋苑最高服務時數獎（組別二） — 季軍 • Award of 10,000 Hours for Volunteer Service • Kwun Tong Garden Estate 觀塘花園大廈 10,000 小時義工服務獎 • Elderly Resources Centre 長者安居資源中心 • Leading Caring Estate • Lai Tak Tsuen 勵德邨 卓越愛心屋苑 2018 • Jat Min Chuen 乙明邨 • Ka Wai Chuen 家維邨 • Kwun Lung Lau 觀龍樓 • Yue Kwong Chuen 漁光村 • Kwun Tong Garden Estate 觀塘花園大廈

香港房屋協會 2019/20 年度可持續發展報告 Awards and Recognitions 68 獎項及嘉許

Organisers Awards/Recognitions Awardee 主辦單位 獎項 / 認證 得獎者

The Elderly 第四屆安老服務傑出員工選舉 Services • 傑 出 員 工（ 前 線 組 別 ） • 1 Health Worker at Jolly Place Association of 樂頤居一名保健員 Hong Kong 香港安老服務協會

The 傳 承 愛「 深 」關 懷 探 訪 計 劃 2019 Neighbourhood • Certificate of Appreciation • Kwun Lung Lau 觀龍樓 Advice-Action 感謝證書 • Yue Kwong Chuen 漁光村 Council — • Hong Kong Housing Society 香港房屋協會 Shamshuipo District Elderly Winter Solstice Caring Visit Community Centre 寒冬關懷探訪 鄰舍輔導會 — 深水埗康齡社區 • Certificate of Recognition • Hong Kong Housing Society 服務中心 感謝證書 香港房屋協會

Tung Wah Groups TWGHs Flag Day of Hospitals 東華三院賣旗日 東華三院 • Certificate for Appreciation • Hong Kong Housing Society 感謝證書 香港房屋協會

Construction 建築工程

Organisers Awards/Recognitions Awardee 主辦單位 獎項 / 認證 得獎者

th Development The 25 Considerate Contractors Site Award Scheme Bureau and 第25屆公德地盤嘉許計劃 Construction • Considerate Contractors Site Award • Greenhill Villa (Construction Site) Industry Council 公德地盤獎 — 優異獎 綠怡雅苑（ 工 地 ） 發展局及建造業 議會 • Outstanding Environmental Management & Performance Award 傑出環境管理獎 — 優異獎 • Model Subcontractor Award 模範分包商獎 — 優異獎

Corporate Awards 企業獎項

Organisers Awards/Recognitions Awardee 主辦單位 獎項 / 認證 得獎者

Department of Mental Health Friendly Organisation • Hong Kong Housing Society Health 精神健康友善機構 香港房屋協會 衞生署

Federation of Hong Industry Cares Recognition Scheme 2019 Kong Industries 「 工 業 獻 愛 心 」表 揚 計 劃 2019 香港工業總會 • 3+ Caring Certificate • Hong Kong Housing Society 3年+工業獻愛心 香港房屋協會

Hong Kong Housing Society Sustainability Report 2019/20 69

Organisers Awards/Recognitions Awardee 主辦單位 獎項 / 認證 得獎者

Hong Kong The 10th Hong Kong Outstanding Corporate Citizenship Programme Productivity 第十屆香港企業公民計劃 Council • Social Enterprise & NGO Category — Special • Hong Kong Housing Society 香港生產力促進局 Mention 香港房屋協會 社會企業及非政府機構組別 — 特別嘉許 — 優質 專業

• Volunteer Category — Corporate Citizenship Logo 義工隊組別 — 嘉許標誌

Hong Kong The 4th Hong Kong Public Relations Awards Public Relations 第四屆香港公共關係獎 Professionals’ • NGOs/NPOs/Social Enterprises Communications • HKHS 70th Anniversary PR Campaign Association — Gold Award 房協七十周年公關活動 香港公共關係專業 非政府組織 /非牟利組織/社會企業傳訊 — 金獎 人員協會

Hong Kong Quality HKQAA 30th Anniversary Recognition for Organisations Assurance Agency 香港品質保證局三十周年機構嘉許儀式 香港品質保證局 • Outstanding Organisation with Comprehensive • Hong Kong Housing Society Management Systems 香港房屋協會 多元體系管理機構

Hong Kong Small Hong Kong Star Brand Award 2019 and Medium 香港星級品牌2019 Enterprises • Hong Kong Star Brand Award — Non-Profit • Hong Kong Housing Society Association Organisation 香港房屋協會 香港中小型企業 香港星級品牌 — 非牟利機構獎 聯合會

JobMarket Employer of Choice Award 2019 • Hong Kong Housing Society 求職廣場 卓越僱主大獎2019 香港房屋協會

Lions Clubs Hong Kong Top Ten Outstanding Community • Ageing-in-Place Scheme International Service Award 2019 「 樂 得 耆 所 」居 家 安 老 計 劃 District 303 — 「香港十大優質社會服務計劃選舉2019」 Hong Kong & Macao, China 國際獅子總會中國 港澳303區

Mandatory Good MPF Employer Award 2018–19 Provident Fund 「積金好僱主」嘉許計劃2018–19 Schemes Authority • E-Contribution Award • Hong Kong Housing Society 強制性公積金計劃 電子供款獎 香港房屋協會 管理局 • Good MPF Employer Award 積金好僱主 • MPF Support Award 積金推廣獎

香港房屋協會 2019/20 年度可持續發展報告 Awards and Recognitions 70 獎項及嘉許

Organisers Awards/Recognitions Awardee 主辦單位 獎項 / 認證 得獎者

Marketing PR Awards 2019 Magazine 公共關係獎2019 《Marketing》雜 誌 • Best Use of Social Media — Gold Award • Hong Kong Housing Society 最佳社交媒體運用 — 金獎 香港房屋協會

MerComm, Inc. of Astrid Awards 2019 the United States • “Annual Report — Online: Non-profit Organisation • Annual Report 2017/18 — Excellence in Design” — Silver Award 二零一七/一八年度年報 「年報（網上版）：非牟利機構優異設計」 — 銀獎

Galaxy Awards 2019 Galaxy大獎2019 • “Print: Non-Profit Organisations — Asia Pacific” • Annual Report 2017/18 Category — Bronze Award 二零一七/一八年度年報 「印 刷：非 牟 利 機 構 — 亞 太 區 」組 別 銅 獎 • “Print: Residential Properties” Category — Honors Award 「 印 刷 ： 住 宅 物 業 」組 別 優 異 獎

MERCURY Awards 2019–20 MERCURY國際大獎2019–20 • “Overall Presentation: Housing Development & • Annual Report 2018/19 Sales” — Silver Award 二零一八 /一九年度年報 「 整 體 表 現 ： 房 屋 發 展 及 銷 售 」銀 獎 • “Overall Presentation: Non-Profit — Various” — Silver Award 「整體表現：非牟利 — 多類型」銀獎 • “Overall Presentation: Non-Profit — Human Welfare” — Honors Award 「整體表現：非牟利 — 人 類 福 祉 」優 異 獎

Promoting Happiness at Work Promotional Scheme 2020 Happiness Index 「 開 心 工 作 間 」推 廣 計 劃 2020 Foundation and • Happy Organisation • Hong Kong Housing Society Hong Kong 開心機構 香港房屋協會 Productivity Council 香港提升快樂指數 基金和香港生產力 促進局

The Hang Seng The 9th Junzi Corporation Award University of 第九屆君子企業大獎 Hong Kong • Junzi Corporation — NGO Award • Hong Kong Housing Society 香港恒生大學 君子企業．非牟利組織獎 香港房屋協會

Hong Kong Housing Society Sustainability Report 2019/20 Performance Summary 71 可持續發展表現摘要

Environmental Performance 環境表現 Energy Consumption 能源耗量1

Unit 單位

Properties under Management2 管理物業2 Purchased electricity 採購電力 kWh 千瓦小時 47,191,941 Total energy consumption 總能源耗量 GJ 吉焦耳 169,891 Energy intensity 能源強度 GJ/flat 吉焦耳 3.24 （每 住 屋 單 位） Major Offices3 主要辦事處3 Purchased electricity 採購電力 kWh 千瓦小時 1,589,299 Gasoline 汽油 L 公升 16,937 Total energy consumption 總能源耗量 GJ 吉焦耳 6,277 Energy intensity 能源強度 GJ/m2 吉 焦 耳（ 每 平 方 米 ） 1.09

Greenhouse Gas (GHG) Emissions 溫室氣體排放4

Unit 單位

Properties under Management2 管理物業2 間 接 溫 室 氣 體 排 放 量（ 範 圍 ） 公噸二氧化碳當量 Indirect GHG emissions (Scope 2) 2 Tonnes CO2e 26,595 溫室氣體排放強度 公斤二氧化碳當量 GHG emissions intensity kg CO2e/flat 0.24 （每 住 屋 單 位） Major Offices3 主要辦事處3 直 接 溫 室 氣 體 排 放 量（ 範 圍 ） 公噸二氧化碳當量 Direct GHG emissions (Scope 1) 1 Tonnes CO2e 45 間 接 溫 室 氣 體 排 放 量（ 範 圍 ） 公噸二氧化碳當量 Indirect GHG emissions (Scope 2) 2 Tonnes CO2e 1,287 總 溫 室 氣 體 排 放 量（ 範 圍 及 ） 公噸二氧化碳當量 Total GHG emissions (Scope 1 & 2) 1 2 Tonnes CO2e 1,332 溫室氣體排放強度 2 公斤二氧化碳當量 GHG emissions intensity kg CO2e/m 230.92 （每 平方米）

Water Consumption 耗水量

Unit 單位

Properties under Management2 管理物業2 Water consumption — municipal 都市耗水量 m3 立方米 167,010

Material Used 物料使用

Unit 單位

Properties under Construction5 建築中的項目5 Concrete 混凝土 Tonnes 公噸 80,754 Metal 金屬 Tonnes 公噸 7,285 Timber 木材 Tonnes 公噸 793 Paper6 紙張6 Tonnes 公噸 7 Major Offices3 主要辦事處3 Paper6 紙張6 Tonnes 公噸 13

香港房屋協會 2019/20 年度可持續發展報告 Performance Summary 72 可持續發展表現摘要

Waste Management 廢棄物管理

Unit 單位

Properties under Management2 管理物業2 Total non-hazardous waste disposal 總廢棄物棄置 Tonnes 公噸 35,336 Hazardous Waste Recycled 有害廢棄物回收 Toner cartridges 墨粉盒 Pieces 件 167 Fluorescent lamps and tubes 熒光燈管 Pieces 件 4,914 Non-hazardous Waste Recycled 無害廢棄物回收 Metal 金屬 Tonnes 公噸 182 Paper 紙張 Tonnes 公噸 2,224 Plastic 塑膠 Tonnes 公噸 96 Glass 玻璃 Tonnes 公噸 50 Textile 紡織物 Tonnes 公噸 207 Properties under Construction5 建築中的項目5 Total non-hazardous waste disposal 總廢棄物棄置 Tonnes 公噸 10,505 Hazardous Waste Recycled 有害廢棄物回收 Toner cartridges 墨粉盒 Pieces 件 7 Non-hazardous Waste Recycled 無害廢棄物回收 Metal 金屬 Tonnes 公噸 866 Paper 紙張 Tonnes 公噸 1 Timber 木材 Tonnes 公噸 425 Major Offices3 主要辦事處3 Hazardous Waste Recycled 有害廢棄物回收 Toner cartridges 墨粉盒 Pieces 件 456 Fluorescent lamps and tubes 熒光燈管 Pieces 件 928 Non-hazardous Waste Recycled 無害廢棄物回收 Metal 金屬 Tonnes 公噸 0.07 Paper 紙張 Tonnes 公噸 26 Plastic 塑膠 Tonnes 公噸 0.06

Hong Kong Housing Society Sustainability Report 2019/20 73

1. Energy consumption from electricity is calculated based on the conversion factor sourced from Electrical and Mechanical Services Department of HKSAR Government. Energy consumption from fuels (i.e. diesel and petrol) is calculated based on GHG Protocol’s Corporate Accounting and Reporting Standard. 電力能源消耗量是根據香港特別行政區政府機電工程署的換算係數計算得出；燃料（柴油和汽油）的能耗是根據《溫室氣體 盤查議定書》的《企業會計和報告標準》計算。

2. The coverage of properties under management includes 20 rental estates and rural public housings, and 18 properties under various housing schemes managed by the Housing Society in Hong Kong. Figures for energy consumption, GHG emissions and water consumption refer to the consumption in public areas of housing estates or properties. 管理物業的報告範圍包括二十個出租屋邨和郊區公共房屋，以及由房協管理的十八個屬於不同房屋計劃的物業。能源消 耗量、溫室氣體排放量和水消耗量代表屋邨或物業公共範圍的消耗。

3. The coverage of major offices includes WTC Head Office, Dragon Centre Regional Office and KR1063 Office. The electricity consumption figure does not include air-conditioning for WTC Head Office and KR1063 Office, as the air-conditioning charges of both offices are included in the office management fee. Due to renovation works, KR1063 Office was not in full operation in the reporting period. 主要辦事處的報告範圍包括世貿中心總辦事處、龍濤苑區域辦事處及英皇道1063號辦事處。能源耗量數字並不包括世貿 中心總辦事處及英皇道1063號辦事處的空調所耗用的電力，其空調用電費用已包含在辦公室管理費內。因裝修工程關係， 英皇道1063號辦事處於報告期內並非全面運作。

4. Greenhouse Gas emissions is calculated based on the defaulted factors provided by HKEX ESG Reporting Guide, GHG Protocol’s Corporate Accounting and Reporting Standard and sustainability reports of the local utility companies. 溫室氣體排放量是根據以下文件提供的換算係數計算：香 港交易及結算所有限公司環境、社會及管治報告指引、《溫室氣 體盤查議定書》的《企業會計和報告標準》以及本地公用事業公司的可持續發展報告。

5. The coverage of properties under construction includes 6 housing estates and properties of the Housing Society in Hong Kong, i.e. Greenhill Villa, Mount Verdant, Ming Wah Dai Ha Redevelopment Phase I, SEN Project at Lee Kung Street, Pak Wo Road dedicated rehousing estate and Shek Pai Wan Road rental estate rehousing project. 建築中的項目包括房協在香港興建中的六個項目，即「綠怡雅苑」、「翠嶺峰」、明華大廈重建第一期、利工街「長者安居樂」 項目、百和路專用安置屋邨項目及石排灣道出租屋邨調遷項目。

6. The amount of paper usage is estimated by the amount of paper purchased during the reporting year. 紙張使用量根據報告年度內購買的紙張數量估算。

香港房屋協會 2019/20 年度可持續發展報告 Performance Summary 74 可持續發展表現摘要

Social Performance 社會表現

Unit 單位 Workforce 僱員 Total workforce 總僱員 Number 人數 1,482 — By gender 按性別劃分 Male 男性 697 47% Number 人數 Female 女性 785 53% By age group (Permanent and contract staff only) 按年齡劃分（僅限長期及固定任期員工） Below 30 30歲以下 227 17% 30–49 30至49歲 Number 人數 648 47% 50 & above 50歲或以上 493 36% By contract type 按合約類型劃分 Permanent and contract 長期及固定任期 1,368 92% Number 人數 Temporary 短期合約 114 8% By employment level 按職級劃分 Professional and Managerial or above 經理級或以上 202 14% Officer 主任級 733 49% Number 人數 Support 事務級 315 21% Manual 職工級 232 16% Average Training Hours of Employees (Permanent and Contract Staff Only) 平均僱員受訓時數（僅限長期及固定任期員工） By employment Level and Gender 按職級及性別劃分 Male 男性 Female 女性 Professional and Managerial or above 經理級或以上 29.9 22.5 Officer 主任級 19.4 22.7 Hours 時數 Support 事務級 17.3 11.1 Manual 職工級 3.1 3.2 Occupational Health and Safety 職安健

Hours worked 小時 工作時數 Hours 3,106,272 Number 宗數 0 Work-related fatalities Rate (per 200,000 0 與工作相關的死亡數目 hours worked) 比率（每二十萬工作小時） Number 宗數 22 Work-related injuries7 Rate (per 200,000 1.4 工傷數目7 hours worked) 比率（每二十萬工作小時） Number 宗數 0 Work-related ill health Rate (per 200,000 0 職業病數目 hours worked) 比率（每二十萬工作小時） Project Sites’ Accident Rate 地盤工地工傷率 Accident rate Rate (per 1,000 workers) 9.4 工傷率 比 率（ 每 一 千 工 人 ）

7 Rate of work-related injuries represents the number of work-related injuries 7 工傷比率指每二十萬工作小時的工傷宗數。該比 per 200,000 hours worked. It is calculated as “total number of work-related 率是將工傷宗數乘以二十萬再除以工作總時數 injuries multiplied by 200,000 and then divided by the total hours worked, 計算得出，按照每工作日八小時及報告年內總工 based on eight hours per day for total working days in the reporting year”. 作日計算。

Hong Kong Housing Society Sustainability Report 2019/20 75

Supply Chain Management 供應鏈管理

Unit 單位 Total number of suppliers8 供應商總數8 Number 數量 1,007

Percentage of Expenditure on Different Types of Suppliers 各類供應商之相關開支之百分比 Property Leasing and Management Operations 物業租賃及管理 31% By type 按類別劃分 Consultants 顧問 2.1% Contractors 承辦商 84.1% Suppliers 供應商 12.3% Others 其他 1.6% Construction Projects 建築項目 69% By type 按類別劃分 Consultants 顧問 4.0% Contractors 承建商 93.5% Subcontractors 分判商 2.3% Suppliers 供應商 0.2%

Community Investment 社區投資

Unit 單位 Total cash donation/sponsorship 總現金捐款/贊助金額 HK$ 港元 2,132,594 Employee volunteer service hours 員工義工服務時數 Hour 小時 204 Scholarships and Bursary 獎助學金 Housing Society Award 109 房協獎助學金計劃

Housing Society Scholarship and Bursary Award Scheme for Employee’s Children 39 Number 人數 房協員工子女獎助學金計劃

HSC Scholarship Programme 7 房協之友獎學金

Internships and Placements 實習計劃 Summer Internship Programme 62 暑期實習生計劃 Number 人數 Other Job Placement Programmes 26 其他實習計劃

8 All Housing Society’s suppliers are based in Hong Kong 8 所有房協的供應商均位於香港

香港房屋協會 2019/20 年度可持續發展報告 76 Corporate Membership 機構會籍

Organisation 主辦機構 Membership Type 會籍性質 Agency for Volunteer Service Corporate Member 義務工作發展局 團體會員 Business Environment Council General Member 商界環保協會 一般會員 Data Protection Officers’ Club Organizational Member 保障資料主任聯會 機構會員 Employers’ Federation of Hong Kong Member 香港僱主聯合會 會員 Hong Kong Computer Society Corporate Member 香港電腦學會 團體會員 Hong Kong Green Building Council Institutional Member 香港綠色建築議會 機構會員 Hong Kong Institute of Human Resources Management Corporate Member 香港人力資源管理學會 公司會員 Hong Kong Public Relations Professionals’ Association Corporate Member 香港公共關係專業人員協會 機構會員 IT Service Management Forum Corporate Member IT服務管理論壇 機構會員 Master Insights Corporate Member 灼見名家 企業會員 The Hong Kong Association of Property Management Companies Full Member 香港物業管理公司協會 會員 The Hong Kong Council of Social Service Agency Member 香港社會服務聯會 機構會員

(By alphabetical order) （按 英 文字母排序）

Hong Kong Housing Society Sustainability Report 2019/20 Design, Production and Printing: Solomon Financial Press Limited www.solomon-press.com 設計、製作及印刷：所羅門財經印刷有限公司