Sustainability Report 2017 Every drop counts SUSTAINABILITY REPORT 2017 Every drop counts Chairman’s Message intervention during the recent natural disaster in Dear reader, Eastern Attica and the continuous improvement of the Saronic Gulf’s environmental state. The document you have in your hands is our second Efficiency in use, increasing in-house production Sustainability Report and of electric energy from the treatment of effluents portrays EYDAP’s dynamic and exploitation of hydroelectric projects are course and the initiatives significant achievements on behalf of EYDAP with taken for the achievement a direct impact on our future. of environmental and social Sustainability. As you will Innovation, expertise, genuine interest for public see, EYDAP works systematically for the effective good and adaptability to new challenges secure incorporation of the principles of sustainability in its the leading role of EYDAP and that the Company strategy and activities, a target that with common will continue to develop, to expand, to improve the effort we will steadily achieve. environment through the upgrading of its activities and services. It will also secure that EYDAP will be Our Company, one of the largest in Europe, continues to one of the important development factors of the grow talking always under consideration its big share Capital, Attica and Greece in general. of responsibility not only towards the population of Attica but to the whole country. Our successful course In EYDAP’s admittedly hard work, a key-role must be consists in providing drinking water of high quality, attributed to its employees, who with their experience collecting the effluent and returning it to nature, with and know-how, but also their wish to offer even under the assurance that our activities aim at the constant adverse weather conditions and natural disasters. minimization of our environmental footprint. Their ability to adapt to technological innovations permit EYDAP to innovate and in the application of Water, this precious natural resource, is of decisive cutting edge technology for the improvement of importance for the development of the Society the already high quality of drinking water and the and the Economy. EYDAP acts continually for the procedure followed for effluent treatment. Their Sustainability of the resource, caring for the upgrade devotion is EYDAP’s driving force and catalyst for of the environment, life quality and Sustainability development. of human activities. The ecosystem is dynamic, conditions and data always in a change. Respectively, To close, I would like to stress that Sustainable EYDAP reaches its target with its inexhaustible will Development is undoubtedly our biggest and most for change, improvement and modernization. essential responsibility, in order to hand to our children a world better that the one we inherited. Our complying with standards stricter than the ones imposed by the Greek and the EU legislation, brings our Company in a leading position in the protection of the environment, despite the difficulties and the number of problems encountered by the Greek society The President of the Board of Directors due to the current financial crisis. An excellent example of the tremendous work done by the Company in the reference year, beyond its day-to- Konstantinos Papadopoulos day operation for the provision of high quality drinking water to the citizens of Attica, is EYDAP’s successful CEO’s Message Dear reader, the financial return of our projects, the adoption of environmentally friendly methods. EYDAP is the largest Company in Greece EYDAP respects the Sustainable Development operating in water objectives and actively supports the economically management. The Company vulnerable groups through its pricing policy so that is consistently and no one is deprived of clean water. responsibly supplying the people of Attica with Our vision in EYDAP is to maintain our leading quality and affordable position in the Watering and Sewerage sector water while on the other in Greece, always oriented to cover the needs of side returning it to nature, clean, through modern People and Society. sewerage and biological processes, always aiming at protecting the environment and improving local com- Our mission is to provide affordable drinking water munities. of premium quality to more and more citizens and to return it to environment clean, always safeguarding EYDAP is supplying Attica with water of the the resource’s sustainability. highest quality within Europe. The main sources of abstraction and the reservoirs used are in areas Our objective is to geographically expand our free of agricultural and industrial activity. The activities both in the water supply (through the management of this precious resource is always incorporation of municipal water supply networks) done with care for the balance of nature. and the sewerage services (Eastern Attica Wastewater Treatment Plants) for the protection EYDAP, with continuous investment in Water and of public health and the environment and for Sewerage infrastructure, in technology and human Sustainable Development. resource education, is significantly contributing to the development of society, to Sustainable Dear reader, Development and to the satisfaction of the stakeholders’ expectations. In the Report you hold in your hands, we analyze the essential issues of Sustainable Development that In 2017, EYDAP excelled in the quality of Athens are based on our main pillars of action: Humanity, drinking water, according to Urban Water Atlas for Society, the Market and the Environment. Europe. The Company’s environmental and social The Chief Executive Officer responsibility goes hand in hand with financial responsibility. The 2017’s results confirmed the Company’s steady and profitable course. Ioannis Benisis Achievement of targets means that we are always focused on modern and rational planning with the use of the best technological methods, the dynamic monitoring of our operations, our anthropocentric and customer-centric design, the continuous education and upgrading of our human resources, CONTENTS Chairman’s Message . 2 CEO’s Message . 3 ABOUT THE REPORT . 5 1 . ABOUT EYDAP . 8 1.1 Profile of EYDAP . 10 1 .2 Corporate Governance . 19 1.3 Value Chain . 24 1.4 Procurement Procedure . 26 1.5 Participations and Recognitions . 29 2 . SUSTAINABLE DEVELOPMENT STRATEGY . 32 2.1 Dialogue with Stakeholders . 34 2.2 Materiality Analysis . 36 3 . CREATING VALUE FOR OUR EMPLOYEES . 44 3.1 Employment . 47 3.2 Training and Education . 51 3.3 Health & Safety of Employees . 52 3.4 Human Rights in Workplace Opportunities . 56 4 . CREATING VALUE FOR THE SOCIETY . 58 4.1 Environmental Awareness . 60 4.2 Actions of Social Solidarity & Preservation of Cultural Heritage . 64 5 . CREATING VALUE FOR THE MARKET . 72 5.1 Affordable Pricing . 74 5.2 Fighting against Corruption . 80 5.3 Health & Safety of Consumers: Water Quality . 84 5.4 Health & Safety of Consumers: Sewerage Services . 92 5.5 Access to Clean Water, Sustainability of Water Resources & Water Supply Coverage 102 5.6 Reliable Network & Water Efficiency . 106 6 . CREATING VALUE FOR THE ENVIRONMENT . 110 6.1 Marine Environment Protection (Effluent Treatment) . 112 6.2 Environmental Compliance . 115 6.3 Solid Waste Management (Circular Economy) . 117 6.4 Energy Efficiency . 120 GRI TABLE of CONTENTS . 122 ABOUT THE REPORT GRI 102-48, GRI 102-49, GRI 102-50, GRI 102-51, GRI 102-52, GRI 102-53, GRI 102-54, GRI 102-55, GRI 102-56 PERIOD of REFERENCE This is the second Sustainability Report of Athens Water Supply and Sewerage Company S.A. (EYDAP S.A.), a systematic review of the Company’s Economic, Social and Environmental performance in 2017, with a reference period from January 1st 2017 until December 31st 2017. Our target is the establishment of an annual report. This report was structured in accordance to Core GRI criteria, intending to meet the stakeholders needs and expectations and to present the way the organization manages its material impacts, within the context of Sustainability. More specifically, the organization’s impacts were assessed against the 17 Sustainable Development Goals set by the United Nations, on a nationwide scale. More information on the specification of the content of this report and the materiality analysis is available in section 4 “Sustainable Development Materiality Analysis”. The GRI table of contents, on page 122-124, lists the relevant references to the report. In this Report there is a clear reference to recast data from previous editions, but there is no differentiation on the material issues and their boundaries. This Sustainability Report is not externally certified, but its data and content were reviewed and approved by the relevant Directorate-General and Higher Management. COMMUNICATION The provision of material information to EYDAP’s stakeholders is our main target, so we encourage any remark or comment that can contribute to our effort for improvement. Communication details are available below: EYDAP S.A. 9, Ilission & Laodikeias St., 157 71, Athens Contact no : +30 210 7495420 - +30 2107495412 Email : [email protected] STRIKING POINTS 2017 Urban Water Atlas for Europe 2017 Surface Waters Contribution Water 2% 2% Participation on the whole Resources EYDAP was rated a 10 for Athens Creating value Evinos 39% Management drinking water quality. for the Mornos 57% 39% Yliki 2% Business IT Excellence (ΒΙΤΕ) Awards 2017 society 57% Marathon 2% The first Public Sector Company that was awarded Contribution Underground