Energy efficient comfort
Company Profile 2012 Established over 80 years ago Present in more than 150 countries Key player in renewable technologies
The world’s partner in energy efficient comfort Established over 80 years ago Present in more than 150 countries Key player in renewable technologies
The world’s partner in energy efficient comfort
One of the world’s leading companies in thermic comfort, Ariston Thermo offers a complete range of heating and hot water products, systems, services and solutions designed to provide maximum comfort with minimum use of energy.
1 5 Highlights 19 Vision
6 Key figures in 2011 21 To our stakeholders The Group in figures Paolo Merloni Executive Chairman 8 Global scale, local knowledge 22 Energy efficiency The industrial presence The challenge The commercial presence of sustainable growth Solutions and innovations 10 The Group’s history to maximize energy savings 80 years of growth driven Our contribution to the planet by innovation 28 Continuous improvement Valuing talent 13 Values Opportunities for growth
15 Corporate commitment and social responsibility Francesco Merloni Honorary Chairman
16 The Community Our social commitment in the world Our commitment in Italy
2 Index
31 Performance 41 Brands and products
33 Global objectives 42 Thermic comfort Aldo Bisio Ariston Chief Executive Officer Elco
34 Customer service Chaffoteaux An eco-friendly approach Racold from pre-sale service to after-sale assistance 52 Burners
36 Sustainability 54 Components Sites performance The environmental impact of our plants
38 Industrial excellence The 360° Quality project The WCM project
3 4 Highlights
Key figures in 2011
Global scale, local knowledge
The Group’s history
5 Highlights
Key figures in 2011
The Group in figures
Ariston Thermo, one of the world’s leading companies in home heating and water heating solutions, is working to design cutting-edge, high quality and energy efficient products aimed to provide maximum comfort with minimum environmental impact.
$ 1.3 billion 6,700 euros of total sales employees Our turnover grew by 6% A growing figure 5% higher between 2010 and 2011, than in 2010. 87% of our total sales were 91 % of our staff is on generated outside of Italy. permanent contracts.
6.4 million 55 million products per year in investments (+ 36 million and R&D
components) Over 250 people employed in R&D in 14 research centres in 8 countries. Manufactured in 19 production sites in 10 countries.
6 Business Areas: Thermic comfort Burners Components
Sales by business area Sales by region
Thermic comfort 89% Italy 13%
Western Others 4% Burners 6% Europe 48% Components 5%
Eastern Europe 18% Asia 17%
Headcount by business area Headcount by region
Thermic comfort 86% Italy 24%
Western Burners 5% Europe 39%
Components 9% Eastern Europe 7%
Asia 30%
7 Highlights
Global dimension, local knowledge
The industrial presence 19 production sites in 10 countries
14 research centres in 8 countries
Production sites
Our understanding of local needs has made us Belgium Namur India Pune the world’s partner in energy efficient comfort. China Wuxi Italy Arcevia France Annemasse Cerreto Chartres Genga As well as being leaders in Europe, we have a strong Valence Osimo and long established presence in many emerging countries. Germany Pirna Resana Rovereto Serra de’ Conti Russia St Petersburg Switzerland Biasca Puidoux The Netherlands Kerkrade Vietnam Hanoi
8 Commercial presence 47 companies in 30 countries
1,200 service experts
Distribution in over 150 countries
1,300 people in sales and marketing
Companies
Argentina Buenos Aires Germany Frankfurt Kazakhstan Almaty The Netherlands Kerkrade Austria Vienna Hechingen Morocco Casablanca Naarden Belarus Minsk Munich Poland Krakow Turkey Istanbul Belgium Brussels Pirna Portugal Sintra UK Basildon Zellik Hungary Budapest Czech Rep. Prague High Wycombe China Shanghai India Pune Romania Bucharest Pershore Croatia Zagreb Indonesia Jakarta Russia Moscow Ukraine Kiev Egypt Cairo Ireland Dublin Singapore Singapore United Arab France Annemasse Italy Arcevia Spain Barcelona Emirates Dubai Paris Fabriano Switzerland Aarburg Vietnam Hanoi Milan Biasca Resana Puidoux Vilters 9 Highlights
The Group’s history
Founded in Italy in 1930
1930 1970’ 1990’ Aristide Merloni founds The company Subsidiaries are set up Industrie Merloni becomes Italian leader in Eastern Europe and Asia. in the Marches, Italy, in water heating systems MTS consolidates and starts the production under the name of MTS. its position and becomes of weighing machines. one of the world leader in home heating. MTS acquires Racold, the largest water heating 1960’ company in India. First wholly-owned factory The production of electric opened in China. water heaters begins. 1980’ The Ariston brand After establishing itself is launched. as the European market leader in water heating systems, MTS expands its activity to the heating sector. The production of boilers begins.
10 80 years of growth driven by innovation
Today The Group consolidates its presence worldwide and renews its commitment to generate 80% of its business from high efficiency and renewable energies by 2020.
2001 2008 2011 Acquisition After the acquisition Ariston Thermo continues of historic companies of Termogamma, to grow both in emerging and brands in heating heat pumps specialist, and mature markets. and burners sectors: the Company opens With the acquisition Chaffoteaux, the European of Cipag and Domotec SA, Elco, Cuenod Excellence Centre the Company becomes e Rendamax. for solar thermal in Italy. the leader in Switzerland in the production, distribution and maintenance of water heating systems.
2005 Opening of a new plant in St Petersburg, 2009 and acquisition of Ecoflam, The Company changes its name an Italian leader in heating to AristonThermo Group. systems. The Group is one of the world leader in the heating industry, offering a complete range of products, systems and services.
11 12 Values
Corporate commitment and social responsibility
The community
13 Values
“There is no value in the economic success of any industrial initiative unless it is accompanied by a commitment to social progress”.
Aristide Merloni, 1967
In line with the values of the Group’s founder, in 1963 the Merloni family set up the “Aristide Merloni Foundation” aiming to support the creation and development of new businesses through the supply of loans, capital investments, and technical and organizational advisory services. After making a key contribution towards the development of the local economy through its activities, the Foundation has now become an Institute for the study and dissemination of entrepreneurial culture, through research, conferences and publications in collaboration with Public Institutions and Universities.
14 Corporate commitment and social responsibility
Our company continues to embody the ethical values that have been an integral part of our identity and our business vision since its foundation.
We see our business as a community of people pursuing a shared project in the spirit of solidarity and mutual cooperation and who are its key primary resource.
A Company responsible towards the territory and the environment where it lives and operates, committed to the promotion of its economic, social and civil growth and supportive of specific needs wherever possible.
A model of rectitude in both form and substance operating with utmost honesty and transparency towards its customers, suppliers and anyone it shares a working or business relation with.
These values are our constant reference as we operate in countries with different cultures; we strive to put them into practice as much as we can, adapting them to the different traditions and needs we encounter, while adhering to the principles of our founder Aristide Merloni, in our firm belief that they are the root of our development and success.
Francesco Merloni Honorary Chairman
15 Values
The community
The Group is involved in initiatives for the promotion of education, culture, soli- darity and the improvement of local people’s living conditions, in partnership with public and private institutions and individuals in the countries where it operates. In 2011 Ariston Thermo has invested for the community almost one million euros, doubling its efforts in social initiatives compared to 2010.
Our social commitment in the world
International partnerships Philanthropy
The Italy-China Foundation, a non-profit or- Romania ganization aimed at developing economic and Ariston Thermo donated and installed its prod- cultural relations between Italy and China by ucts at the Focsani orphanage. promoting the excellence of Italian products. China Cooperation agreement with the China Green The Company donated water heating solutions Foundation: in 2011, on the occasion of the to the “Sunset Welfare House”, an old people’s launch of the heat pump water heater ”eRee”, home, and to the “New District Comprehensive 20,000 trees were planted in the forest of Jin- Service Centre”, a care centre for disabled peo- shan Li, in the Province of Beijing, which has be- ple, in Wuxi. come an environmental emergency area due to the sudden desertification. Ukraine The Company donated heating and water heat- Solidarity in natural disasters ing systems to the “Centre of social and psy- chological rehabilitation–DREAM” hosting 30 Turkey young orphans, in Tsybli. In the wake of the devastating earthquake that hit the country in 2011, Ariston Thermo provid- Ethiopia ed accommodation to the company’s employ- Ariston Thermo helped building a well on behalf ees who were affected. of Intermon Oxfam.
Vietnam Support to education Ariston Thermo supported the victims of the floods by providing economic aid and basic India commodities to the local communities. The Company purchased a school furniture supply for a kindergarten in Pune. Cina Following the earthquake in Sichuan, the Group Russia donated products and organized a fund The Company funded a technical college for raising campaign amongst Chinese employ- installers, to promote vocational training and ees, to which it contributed with an additional facilitate access to the labour market. fund. The proceeds were donated to the China Charity Foundation.
16 Our commitment in Italy
The Group’s social responsibility is reflected in • The Group helped funding a major exhibition its activities and partnerships in Italy, in particu- on Gentile da Fabriano, the first of its kind to lar in the Marches region, where the company’s be held in the painter’s hometown. history is deeply rooted. • In 2011, it joined the Elco-Legambiente part- • Ariston Thermo group has been supporting nership to improve public awareness of new the Foundation Aristide Merloni since it was energy efficient technologies, by taking part set up in 1963 to promote social and econom- in the “Trenoverde”, monitoring campaign ic development in the region. on acoustic pollution, and in Legambiente’s European Solar Day campaign on solar tech- • The Group has been equally supporting the nologies. Poiesis Festival since its first edition in 2008. Every year, for three days, the festival hosts In the last two years, the company has also con- a whole series of cultural events (poetry, art, tributed to founding the Higher Technical Insti- music, cinema and theatre) in Fabriano. tute for Energy (Istituto Tecnico Superiore per l’Energia), one of the first of its kind in Italy. • At Christmas time, the Group donated an am- bulance and a high-tech optical surgical mi- croscope to the local health unit of Fabriano.
• The Group organized activities in support of the people of Abruzzo hit by the earthquake.
17 18 Vision
To our stakeholders
Energy efficiency
Continuous improvement
19 Vision
Ariston Thermo’s goals and strategic pillars for leading the future:
Global growth both in emerging and more mature markets
Energy efficiency and renewable solutions
Continuous improvement and the pursuit of excellence
A top management team
By 2020 the Group aims to have 80% of its business coming from high efficiency and renewable solutions. Ariston Thermo’s ability to combine energy efficiency with innovation and design is shaping the future of the thermic comfort industry. In 2011, we reached the 30% target
20 To our stakeholders
Ariston Thermo is constantly looking ahead. such as China, India, Russia and many others. Interview What are its goals? With regards to products, we will focus to Paolo Merloni, on technological synergies. Executive Chairman In order to identify future goals, we need to know where we are coming from. Is energy efficiency still one of your Over the last decade, the company’s turnover strategic pillars? has tripled and our presence has spread worldwide. We have developed a highly skilled Our industry is one of the largest energy team, reinforcing our managerial culture, consumers, therefore it is our major improving our industrial footprint, achieving responsibility as a company to ensure major economic and financial targets the same level of comfort with lower energy and incorporating larger businesses. use. Energy efficiency and renewable-based Today Ariston Thermo is a global leader with energy are still at the core of our research 87% of its turnover coming from outside and strategy with a view to providing of Italy. We view this solid position as increasingly green and eco-friendly solutions. a leverage to achieve worldwide growth. In this way we will also meet the needs We will grow by focusing on energy efficiency of our most demanding clients and we will and renewable solutions with cutting-edge ensure compliance with increasingly rigorous products. In emerging markets, we will grow environmental regulations. by consolidating our industrial and commercial presence and promoting our business model, Is there a formula to beat the competition? our brand and products. There are no magic formulas. Our task is to pursue excellence and strive What are the opportunities ahead in the for continuous improvement in all areas, current complex economic scenario? starting from our people. In relation to the competition, Ariston Termo Today we have a highly skilled management enjoys an excellent, well-balanced position team in our company and a rewarding both geographically and in the various multinational working environment. business areas. We will aim at creating Our corporate governance has been added value in some areas and upsizing recently reinforced with the appointment in others, since in our sectors size is key. of a new CEO, no longer a family member. From a geographical point of view, we see Our clear business leadership and our family’s opportunities both in Europe, where strong commitment ensure our long-term we have more ambitious energy saving vision and provide the basis for further growth goals in line with the current evolution and development. of our industry, and in emerging markets
21 Vision
Energy efficiency
The challenge of sustainable growth
There is increasing pressure worldwide for a major shift in energy and environmental trends in favour of energy saving measures.
From 1990 to 2010, the global energy produc- tion has increased by approximately 40%, with Global energy consumption by region* an annual average CO2 emissions growing from 21 Gt to 29 Gt. 18,000 mtoe Energy is the engine of the world’s economic 12,000 and social development; by 2035, primary en-
ergy consumption, both residential and com- 6,000 mercial, is expected to increase by 30%. This upturn is mainly driven by consumption in 0
emerging countries. With CO2 emissions also 1990 2010 2035 expected to rise by 20%, the planet’s sustain- China India Other non-OECD ability is at risk. United States European Union Other OECD
* Source: World Economic Outlook 2011, IEA
Alongside the measures being discussed within institutions and administrations, a growing role is assigned to the strategic choices of the industry, which in some cases act to promote green industrial policies for sustainable growth.
In Europe the transport sector accounts for 31% of the total energy consumption and the indus- Energy consumption in Europe - 2010 try for 28%. Thermic comfort accounts for 30% Transport 31% (21% for residential use and 9% for the service Other 11% sector).
In this light, the contribution of thermic comfort Thermic comfort 30% products to the reduction of energy consump-
tion and the containment of CO2 emissions is of Industry 28% paramount importance.
22 The challenge of sustainable growth We need to act to deliver advanced energy saving solutions. Considering that an average energy saving of 35%* is easily achievable with our products, the potential impact on the environment of introducing high efficiency and renewable technologies into the European dwelling park is the following.
Potential impact on total energy consumption:
Yearly energy saving EU Park per product
Water heating 230 million products + 500 kWh Heating 180 million products + 5,000 kWh
>1.000 TWh a saving equal to:
Yearly energy production of 260 thermoelectric power plants, or (800MWp operating 5.000 hours per year)
Yearly energy consumption of 85 million cars, or (Segment B car travelling 15,000 km per year)
CO2 yearly absorbed by 30 million hectares of forest
(1ha=500 trees, 1 tree absorbing 12 kg of CO2 per year)
* Based on primary energy consumption data, considering an average EU park mainly made of electric and gas products.
23 Vision
Energy efficiency
Solutions and innovations to achieve maximum energy savings
We are working to design high efficiency and renewable products aimed at optimizing electricity and fossil fuel consumption. Since 2011 the Company offers the most complete range of heat pump water Sun heaters and innovative hybrid systems for heating and water heating on the market. Solar thermal technology is the simplest and most effective way of converting solar energy into hot water. Water heating product range
Air / Ground / Water 100 Heat pump technology 90 Up to uses original heat sources, -20 80 such as air, ground and water, to heat water 70 and houses. 60 50 40 Up to -70 Up to 30 -75 % Energy consumption* % Energy Energy Recovery 20 Renewable energies 10 High efficiency water water High efficiency heaters Solar thermal are integrated with installations EU average 0 Heat pump water heaters technologies that allow for maximum efficiency and minimum consumption. Condensing and micro Heating product range co-generation technologies capture the energy stored in fossil 100 fuels, recovering energy 90 Up to waste and generating -20 80 additional heat Up to and electricity. 70 -35 60 Up to Up to 50 -55 -55 Up to -60 40 Energy savings 30 % Energy consumption* % Energy 20 10 EU average installations installations EU average High efficiency boilers conventional Condensing boilers Electric pumps heat Energy consumption 0 CHP Micro Gas heat pumps
* Based on primary energy consumption data, assuming EU installations made up mostly by electric and gas products.
24 Water heaters Heat pumps Thanks to technical innovations and advanced Electric heat pumps and new gas heat pumps functions, our cutting edge electric and gas convert energy from the environment in heat- water heaters can deliver up to 20% energy ing at zero cost and with zero emissions, with a savings through increased energy efficiency. saving up to 55% on energy and CO2 emissions. Shape Premium is an innovative water heater Aerotop G is the air-to-water heat pump for equipped with high thermal insulation and intel- heating and water heating, designed to maxi- ligent ECO control to adjust energy consump- mize performance with reduced noise. tion based on user’s needs. Boilers Heat pump water heaters The range of conventional condensing boilers The new air-to-water Nuos heat pump is the for retrofit installations and new homes delivers ecological evolution of traditional water heaters. up to 35% energy savings. The integration of heat pump technology to our Talia Green Hybrid is a system combining a water heaters allows for energy efficient solu- condensing boiler with an electric heat pump, tions that extract the heat directly from the air that automatically selects the most efficient and use it as a renewable source to produce hot generator according to the system’s heat re- water, thus achieving energy savings up to 70%. quirements and working conditions.
Solar thermal Micro co-generation systems (CHP) Solar thermal systems capture renewable en- At the forefront of our R&D activities, the new ergy from the sun and deliver up to 70% of hot micro co-generation system use solid oxide fuel water needs and up to 20% of heating needs. cells or Stirling engines. They produce electric Our wide range of solar thermal solutions is de- power and heat exactly where they are needed signed to meet the world market demand. and allow for a 55% saving on average European The innovative Auron DF vacuum tube collec- installations. tor allows for highly efficient harnessing of solar energy, even with low solar radiation and mild outside temperatures.
25 Vision
Energy efficiency
Our contribution to the planet
Energy efficiency is at the core of the Group’s sustainable growth vision. For several years, Ariston Thermo’s has been committed to developing new renewable energy solutions, improving efficiency in conventional products and investing in new projects and research.
Technology at the service of home comfort, energy saving and environmental protection
Solutions We offer solutions that incorporate systems and services, capable of meeting customers’ varied requirements: energy savings, reduced environmental impact, excellent comfort, quality and safety of operation.
Systems Integrated or combined systems capable of efficiently bringing together different energy sources (such as a boiler and a solar panel) taking into consideration variables such as the different types of buildings, whether installing new or as replacement, climate factors and users’ specific requirements.
Service Constant, widespread support, ensuring the perfect operation of all installed equipment, eliminating inefficiencies for the best heat comfort.
International recognition Our products and systems (including Nuos Evo Split Ariston, an air source water heater, and Aerotop G Elco, air-water heat pump for outdoors) will be taking part in the “Path to Efficiency & Innovation“ (Percorso Efficienza & Innovazione). The purpose of the award, created by MCE in 2010 and revived in 2012 as part of NEXT ENERGY initiatives, is to select the solutions that meet rational use of energy goals, following evaluation by the Scientific Committee chaired by Milan Polytechnic.
26 Ensuring access to the best technologies Outlook for growth in emerging markets anywhere in the world In 2011, most Emerging Countries underwent • Ariston Thermo manufactures and markets stable or growing economic conditions in strong energy efficient products worldwide, de- contrast with the downturn in mature markets. signed and manufactured according to the best available technologies. By strengthening its presence through invest- ment in Russia, China and India, Ariston Thermo • The Group brings essential technology solu- is pursuing development projects which con- tions to thousands of people’s lives, to the firm these areas as strategic for the Group’s ex- farthest reaches of the world. pansion. • Access to the best technology helps reduce “global” energy consumption, which benefits The other rapidly developing markets also rep- the planet. resent a significant phenomenon for the • About 40% of Ariston Thermo sales are con- Group’s brands. centrated in rapidly developing countries. Thanks to Ariston Thermo, more and more peo- ple have access to essential goods, such as wa- ter heaters.
Vietnam Focus
Ariston Thermo has been operating in Vietnam since 1988. In 2004, with the opening of the factory in Hanoi, it strengthened its industrial presence to become a leader in water heating in South East Asia.
In keeping with its values, Ariston Thermo places personal safety and respect for the locations in which it operates at the core of its activities.
For years, Ariston Thermo has been cooperating with the Vietnamese Ministry of Industry and Trade (VNEEP-MOIT) through activities that involve the local population in energy efficiency issues. Over the years, many initiatives have been organised, including training courses in schools and participation in national television programmes to raise awareness of energy conservation and safety issues.
27 Vision
Continuous improvement
Valuing talent
With the conviction that personal qualities and management skills are crucial fac- tors in any company’s success, Ariston Thermo has built a quality management team by valuing the talents of the best people in the company and bringing in high- ly skilled external staff.
International vocation and entrepreneurial For Italian companies, the purpose of the Code 6,700 approach is also to introduce and enforce the relevant employees principles and rules of conduct for the preven- Ariston Thermo encourages and promotes en- tion of offences set out in Italian Legislative trepreneurship, flexibility, and the ability to Decree. N. 231 of 8 June 2001. 1,550 reconcile the different cultures within the com- in Italy pany on a daily basis. In its quest to improve the internal control Unwavering commitment and determination process, the Group has also set up an Internal to achieve are a trademark of all the Group’s Auditing function and an Internal Audit Com- 3,100 employees. mittee to constantly monitor compliance with in other European legislation and business practices in Italy and countries abroad. An ethical company focused on the long 2,050 term in Asia and the In 2008, the Group adopted a Code of Conduct rest of the world that summarises the rules of conduct and be- haviour that company employees, directors, consultants and other Ariston Thermo contrac- 100,000 tual counterparties must comply with. hours of training Fairness, transparency, diligence, honesty, mu- per year tual respect and loyalty are the principles that guide the Group’s activities.
28 Opportunities for growth Contract types - 2011
Ariston Thermo strives to attract the best pro- fessionals on the market and to grow its talents internally. Permanent employees 91%
Its international dimension and constantly Temporary evolving nature offer many opportunities for employees 9% professional growth within the Group.
A clear strategic vision, combined with a flexible organisation based on increasingly integrated processes, allows every individual to express their own excellence. Employment Sectors - 2011
Ariston Thermo recognises the key role of human resources and believes that, when it comes to achieving business objectives, people Industrial 41% are the most valuable resource. Staff 15% Respect, protection, equal opportunities, fair- ness, mutual trust and safety are the founda- Product development 4% tion of every professional relationship and op- Marketing, sales portunity for growth. and services 40%
Through its contacts with the most prestigious universities, the company seeks and recruits young graduates to be trained according to the Employees by qualification - 2011 professional profiles the company offers.
Approximately 100,000 hours of training are Executives provided to our employees each year. and employees 47%
Workers 53%
29 30 Performance
Global objectives
Customer service
Sustainability
Industrial excellence
31 Performance
To deal with the ambitious goals the Group has set for the future, specific priorities have been defined to steer our action in the coming years:
Improve our ability to tailor our customer service, through more in-depth knowledge of our clients’ needs, along the lifecycle of our systems.
Strengthen our brands equity by building on conventional media and new digital communication technologies.
Increase our efforts and investments to develop high energy efficiency systems and solutions, to achieve Group’s sustainability targets.
Improve the quality of our products, systems and services, by investing in technology, and above all sustaining our people continuos professional growth.
32 Global objectives
For the third year Ariston Thermo has achieved and exceeded its objectives, yet ambitious, of growth and profitability. These results are the fruit of a high performing management team that has been consolidating over the last few years up to become a major asset to the Group. In the light of the current rapidly changing scenarios the ability to be adaptive, fast and sharp in implementing our plans will be a key competitive factor to ensure mid-to long-term success.
In recent years the Group has grown in many directions and consolidated several innovative capabilities. The overall productivity of our industrial system has significantly improved, processes have been redesigned and much more investments in innovative technologies have been made. Ariston Thermo has been able to gain market share while improving the quality of its mix. The Group has revamped its ability to innovate systems and solutions aimed at reducing emissions and increasing energy efficiency. Growth has been achieved not only organically but also through targeted acquisitions and mergers that have strengthened our overall ability to compete.
Looking to the Group’s future growth objectives, however, we need to keep building on and consolidating what we have already achieved, but also to acquire and apply new skills quickly and decisively.
If we can meet these new challenges as we have done over the last three years, the Group will become stronger and will continue to provide opportunities for professional growth for all its people.
Aldo Bisio Chief Executive Officer
33 Performance
Customer service
An eco-friendly approach from pre-sale service to after-sale assistance
For highly energy efficient comfort, we offer nance, Elco engineers ensure continuous prod- our clients an extensive, skilled customer ser- uct support and regular monitoring to stream- vice coupled with high quality products and in- line performance. novation. To our Authorized Partners we provide profes- In 2011, a project was launched to rationalise sional technical support, training, intelligent technical support staff travel, improving cus- software and logistics systems, marketing and tomer service quality while reducing miles financial solutions. travelled. The project also includes road safety We also offer a full technical maintenance ser- training and awareness, which the Group addi- vice, and our integrated logistics system means tionally contributes to via the modernisation of spare parts are delivered promptly. its company car fleet.
Technical support: quality, efficiency From 2011, the web site professionalteam.net and safety has also been live, providing designers and in- stallers with technical information on the full The Group employs highly qualified staff. In range of products and real time tracking on cus- addition to legally required scheduled mainte- tomer order progress.
Customer Relationship Management Project
In 2011, Ariston Thermo launched Pre Sale Sales a CRM (Customer Relationship Management) project, to determine its customers’ needs and manage New relations more effectively. Replacements Two pilot markets are involved Add-ons to date: Elco Switzerland Support and Ariston Italia. The project involves 4,000
installers, 2,000 designers Know-how and support for customer needs and nearly 200,000 end users. to better manage the installed products line.
34 Our products are purchased and used in over 150 countries
Ariston Thermo has improved the quality of heating comfort by offering high technology, quality and efficiency products with a limited environmental impact, features that over time have helped achieve and consolidate consumer recognition and loyalty towards the Group’s products.
Over 6 million households choose us every year
More than 200 million people experience the comfort of Ariston Thermo products
35 Performance
Sustainability
Sites performance
ISO 9001 Quality Social responsibility and industrial develop- with current legislation, promotes pollution- Management Certification ment: an objective reached with the publica- prevention and promotes continuous improve- tion of the “Environmental, safety and quality ment in environmental performance. policy” signed by the director of each plant, a These plants also apply OHSAS 18001 stand- document reaffirming the importance of work- ards: the Group guarantees health, safety and place safety, product quality and environmen- hygiene in the workplace, both through con- tal protection, as major factors for achieving stantly updated and perfected management
ISO 14001 Environmental sustainable development. systems, and by spreading a health and safety Management Certification Today we are completing the certification plan culture with a view to preventing and effectively for the Group’s plants according to the ISO managing occupational hazards. 14001 standard, which ensures compliance
BS OHSAS 18001 Occupational Health and Safety Management System Certification Reducing packaging
In 2011 a project was launched to reduce and change the packaging process for various products. By totally eliminating Styrofoam (replaced by a 100% cardboard, biodegradable coating pasted to the product with water-based paint), both packaging waste and the bulk of the product were reduced, achieving greater efficiency in transport.
Reducing our product packaging by 15% and rationalising the use of space meant deliver- ing 25% more boxes in each container shipped.
36 Environmental impacts of plants
The environmental impact of plants is usually as- tion and waste production in the Group’s major sociated with component assembly and is mainly plants. The performance of 4 of the Group’s ma- related to energy consumption, water consump- jor Italian plants is shown by way of example.
Genga Serra de ‘Conti (production of electric water heaters) (production of solar thermal panels) Energy consumption 43,040 GJ Energy consumption 2,489 GJ Water consumption 725,946 m3 Water consumption 651 m3 Waste production 3,643 t Waste production 67 t
Osimo (production of boilers) Arcevia (production of components) Energy consumption 22,397 GJ Energy consumption 42,450 GJ Water consumption 74,936 m3 Water consumption 19,695 m3 Waste production 437 t Waste production 530 t
Installation of photovoltaic systems at the Osimo, Genga and Borgotufico plants, and Osimo, Genga and Borgo Tufico plants an ongoing feasibility study at Resana. Installed capacity currently amounts to 1,483 For several years, Ariston Thermo has been pro- kWp for an area of 10,000 square metres, me- viding its plants with photovoltaic systems, par- aning a saving of around 900 tonnes per year in ticularly in Italy, with the installation of panels at terms of avoided CO2 emissions.
Environmental impact of our products
Every Italian citizen generates about 16kg of WEEE (Waste Electrical and Electronic Equipment) per year, a continually growing amount, with a major impact on the environment. Ariston Thermo is a founding member of Ecodom, Europe’s largest national consortium for transportation management and treatment of end of life appliances.
Thanks to Ecodom, 86,000 tons of WEEE are handled for a saving of over 600,000 MWh in electrical energy
with a consequent reduction in emissions of about 1,600,000 tons of CO2*
*Equivalent effect to that produced by a forest the size of the entire province of Milan in one year.
37 Performance
Industrial excellence
The Quality 360° project
Launched in 2011, the project aims to improve Support Centre teams, standardization of pro- product quality, technical support and sales cess management procedures, traceability of processes through a review of all procedures finished products ). and stages of product development (develop- ment process control, design for quality, lab The goal is to reduce “non-quality” costs by ap- tests), vendor management (strict selection proximately 27% by 2014 through new organisa- criteria, certification, evaluation index) and af- tional and development processes. ter-sales service (training of selected Technical
Quality Grand Prix Annual “internal competition” among all Ariston Thermo Group plants, that evaluates performance based on indicators relating to environmental and quality factors. In 2011 the prize was awarded to the Wuxi plant, in China.
Welcome and transparency Over 2,000 guests With “Paths of Comfort”, Ariston Thermo opens its plants’ doors Guided tours inside the plants are an important opportunity to establish expected for 2012 direct contact with partners and showcase the Group’s industrial capacity. In 2011, a guided theme trail was conducted in three different languages of which around to accompany guests during the visit to the establishment’s areas 50% non-Italian of excellence and an innovative educational tour, aimed at technicians, engineers and planners: an heating plant and solar system, built with Ariston Thermo products, for heating the office building and for providing domestic hot water to the plant.
38 The WCM project
Developed in 2011, World Class Manufacturing The key principle is identifying and eliminating (WCM) is a revolutionary manufacturing system all types of “wastage”. covering all the Group’s plants. The goal of WCM Evaluating performance indicators, the audit is lean, flexible and dynamic manufacturing, in system and involvement and motivation from a perspective of continuous improvement in the people are the keys to successfully im- manufacturing performance and full customer proving performance. satisfaction.
The W.C.M. programme: eliminating waste
Working place Quality Control Maintenance Logistics 1 organization 2 3 4
Principles Eliminating losses Reducing scrap Reducing unplanned Integrated supply in the production process and rework downtime chain from customer to supplier
Method Overall industrial Overall quality Total productive Real-time engineering control maintenance
Focus Productivity Quality Technical efficiency Approval improvement of the service
Goals Zero losses Zero errors Zero faults Zero stock
World Class Manufacturing project 2011 - three pilot sites: Osimo, Genga and Arcevia
2012 - plants involved: Kerkrade, Chartres, St. Petersburg, Wuxi
WCM Training: €379, 000 invested, over 16,000 hours’ training in pilot plants, over 40 hours’ training per employee.
39 40 Brands and products
Thermic comfort
Burners
Components
41 Brands and products
Thermic comfort
Energy efficiency and integrated systems
The evolution of our offer is driven by the ongoing research into high efficiency technology, products and solutions designed as parts of an integrated system, where each component interacts to achieve the highest level of energy saving, maximum comfort and respect for the environment.
A complete range of products, systems and services for heating and water heating
Water heaters Solar thermal Storage and instantaneous Collectors: vacuum, tube and flat glass Electric and gas Integrated solar cylinders Systems: residential and commercial Boilers Residential and commercial Heat pumps Wall-hang and floor-standing Heating and water heating Conventional and condensing Air-to-water and water-to-water Gas and oil System components Air conditioners Controls: on/off room regulation, Residential and light commercial thermoregulation and remote control Commercial and industrial Cylinders: storage, single and double coil, interstice Burners Hydraulic accessories Residential Commercial Services For professionals Industrial For consumers
42 Solar thermal
Hydraulic components Controls Boiler Cylinder Heat pump
Advanced research and innovation
Heating systems, air conditioners and networked home appliances, sensor controlled lighting: the smart home. A dwelling designed for zero environmental impact and low operational costs, capable of using renewable energy (solar, wind) and self-generated energy, via micro co-generation processes, with rational electricity and heat consumption. The proportion of excess self-generated energy is given to the networks, through the smart grid, an intelligent “network” enabling interaction between producers and consumers and adjusting electric energy production and consumption.
Ariston Thermo is meeting the challenge of the future with two pilot projects:
EFESO project
Production of micro-CHP type next-generation boilers for residential use to produce electricity and heat (micro co-generation) using solid oxide fuel cell technology to achieve high efficiency, reduced environmental impact, noise reduction and reliability.
The HOME LAB project . The future has found home
Ariston Thermo is one of the promoters of Home Lab, the new Italian research consortium on home automation launched in Fabriano on the initiative of eight founding members, including Marche Polytechnic University.
43 Brands and products
Efficient innovations in heating and water heating, for everyday comfort
Ariston products are designed to meet the de- pump water heaters, allowing users to benefit mands of modern life. from the latest renewable energy sources. In In addition to a wide range of intelligent boilers, addition to saving energy and optimising com- water heaters and air conditioners, we offer a fort, the elegance of Ariston design ensures range of integrated solar systems and heat these products suit any environment.
Ariston combines quality and energy efficient technologies. Its products stand out for their Italian design and easy, intuitive operation. The Ariston brand has been consistently greeted with trust by millions of families around the world, for over 50 years.
44 responsible design
The distinctive features of Ariston design are the quality and taste typical of an Italian home. Ariston has worked with renowned Italian designers for years, giving shape to their ideas and creativity in functional and practical ways: Ariston attention to design makes everyday life easier and more comfortable.
A global leader in water heaters, The Ariston NUOS EVO SPLIT The Ariston GENUS PREMIUM EVO Ariston stands for innovation, air source water heater extracts heat boiler stands out for its innovative design, performance and energy directly from the air to convert it features that combine maximum efficiency. VELIS enables reduced into hot water, saving energy energy savings and comfort waiting-time combined without compromising comfort. and ease of use. with significant energy saving.
45 Brands and products
Advanced heating solutions, with a first-class level of service
Whether they are installers, specifiers, plan- install and designed to work together as an in- ners, architects, operators or manufacturers tegrated system. of prefabricated houses, every Elco customer Elco is supported by the best of after-sales enjoys individual advice on the most appropri- service in the sector. From the initial consulta- ate and energy efficient solution. tion, through maintenance, to online monitor- Customers can choose from a wide range of ing, we provide our customers with 24 hour condensing units, burners, solar systems, heat a day, 365 day a year technical support, to pumps and solid fuel boilers for domestic and ensure that our customers’ heating systems commercial use. All the elements are simple to function reliably and efficiently.
Elco combines high quality consulting, products, systems and services in a comprehensive offer Marien Ludwigshafen Hospital. that precisely meets customers’ needs.
46 over 1.7 million heating systems installed in Europe
2 gas condensing boilers Ossendorf public 2 condensing boiler R3410 in cascade. swimming pool, Cologne. R607 in cascade integrated with two co-generators.
47 Brands and products
The reference for professionals
Chaffoteaux has been working alongside pro- Integrating renewable energy sources, ease fessionals to simplify their work and support of installation and maintenance drive product their growth with a complete range of multi- development at Chaffoteaux, which supports energy, accessible and eco-performance so- its trade customers with a dedicated training lutions for heating and domestic hot water programme and excellent pre and post-sales production. service.
For 100 years Chaffoteaux has been synonymous with innovative heating, associated with ease of installation and maintenance.
48 GAS up to 75% SUN energy saving
AIR We develop multi-energy solutions to support the use of renewable energy and reduce the environmental ELECTRICITY impact of our products.
AQUANEXT heat pump produces PHAROS ZELIOS combines Designed to reduce energy
hot water using external air condensing and solar technology consumption and CO2 emissions, as a heat source, even under to achieve energy savings the innovative TALIA GREEN HYBRID
unfavourable atmospheric and reduced CO2 emissions. Combines the technology of a gas conditions, ensuring maximum This is the best solution for new condensing boiler with that of an comfort with minimum energy buildings and to replace old free air-water DC inverter heat pump. consumption. standing boilers. Energy Manager, the intelligent heating management system, allows excellent eco-performance.
49 Brands and products
Racold: the hot water specialist
Racold is the Ariston Thermo Group leading for the domestic, industrial and commercial brand name on the Indian water heating market. sectors in India.
Racold now boasts a full range of electric, gas The first to introduce a polypropylene product, and solar thermal water heaters, making the energy labeling and a digital timer onto the local company the No. 1 in manufacturing and mar- market. keting water heating products and solutions
Racold products were the first to obtain quality and operational certification in India according to the following standards: IEC (International), EC (European), PSB (Singapore), SIRIM (Malaysia), and ROSTEST (Russia).
50 national energy conservation award
In 2011, for the second consecutive year, Racold Thermo Ltd won the prestigious institutional award in the electric water heaters category, confirming Racold as most efficient in energy consumption among local manufacturers in the industry.
Racold, a synonym of quality in water heater manufacturing in India, The benefit of SPHP technology: presents ETERNO DG, a summary maximum resistance to corrosion of performance and energy efficiency and to high pressure; in electric water heaters high thermal insulation; with a unique design. longer-lasting magnesium anode.
51 Brands and products
Burners
Advanced combustion in the heart of your system
Our brands Elco, Cuenod and Ecoflam of- derived from biomass make the burners easily fer quality and precision where they are most adaptable to any application. needed, during the combustion process. To- Our burners are constantly renewed to reduce gether they provide a complete range of burn- energy consumption, NOx emissions and noise ers suitable even under the most demanding levels. conditions throughout the world. The solid design and construction ensure com- We keep our sales and customer service net- plete operational reliability. The advanced pow- work up to date, to provide a fast and efficient er control systems, variable geometry flame, pre and post-sales service to users and install- versatility in the use of liquid or gaseous fuels ers. We offer initial consultation services, ser- vicing, planned maintenance and supply spare parts worldwide.
Our burners offer a wide range of solutions for industrial applications and for residential and commercial heating
52 low NOX emissions
The NEXTRON range extended up to 10 MW. VECTRON is a range of high quality burners Advanced burners for high power commercial for residential and commercial heating. heating and industrial applications. The upgrade was completed with the Our new models fully maintain the main product introduction of the VECTRON 5 and 6 features and continue to provide high energy (gas and diesel) and VECTRON 2, 3 and 4 savings, high performance, low NOx, a high in electronic version (modules). acoustic comfort level and clean and efficient These burners are all equipped with advanced combustion thanks to the most advanced technologies that ensure ease of use and easy Elco technologies. maintenance.
53 Brands and products
Components
A leading manufacturer of electric heating elements and thermostats
For decades, Thermowatt heating elements uct reliability and the technical expertise of and thermostats have been widely used in our staff. household appliances worldwide. The popu- larity of the Thermowatt brand and of our We work alongside technicians in manufac- products come as recognition for high quality turing companies throughout the design materials and cutting edge technology. phase to ensure the final product meets the requirements of both manufacturer and user: Our undisputed world leadership is a tribute performance, safety, efficiency and cost- to choices made, firm commitment to prod- awareness.
The quality of our products and reliability of the services we offer have made us t he partner of choice of over 250 manufacturers of household appliances in over 100 countries.
54 at the heart of energy saving
Our washing machine TBS-B is a combined capillary heating element with double thermostat with a unipolar thermic protection. temperature-control function and bipolar thermostatic safety device.
Among Thermowatt’s innovations is the T-MEC, a patented mechatronic thermostat with electronic temperature setting and mechanical safety.
55 Where we are
Headquarters Ariston Thermo Group Viale Aristide Merloni, 45 60044 Fabriano (AN) Italy T. +39 0732 6011 F. +39 0732 602331 E. [email protected] www.aristonthermo.com
Heating Comfort Division Ariston brand Elco brand Chaffoteaux brand Ariston Thermo spa Elco Shared Services GmbH Chaffoteaux sas Viale Aristide Merloni, 45 Hohenzollernstrasse, 31 5, rue Pleyel 60044 Fabriano (AN) 72379 Hechingen Le Carré Pleyel Italy Germany 93521 Saint Denis Cedex (Paris) T. +39 0732 6011 T. +49 7471 187-0 France F. +39 0732 602331 F. +49 7471 187 -111 T. +33 1 55 84 94 94 E. [email protected] E. [email protected] F. +33 1 55 84 96 10 www.ariston.com www.elco.net E. [email protected] www.chaffoteaux.com
Components Division Thermowatt spa Via S. Giovanni Battista, 21 60011 Arcevia (AN) Italy T. +39 0731 9881 F. +39 0731 97593 E. [email protected] www.thermowatt.com
Burners Division Ecoflam Bruciatori spa Via Roma, 64 31023 Resana (TV) Italy T. +39 0423 719500 F. +39 0423 719580 E. [email protected] www.elco-burners.com www.cuenod.com www.ecoflam-burners.com
56 aristonthermo.com
Published by: Design: Printed on ecological paper Fedrigoni Ariston Thermo Group Opera Corporate marketing services Print: March 2012 Tecnoprint Ariston Thermo Group Viale Aristide Merloni, 45 60044 Fabriano (AN) Italy T. +39 0732 6011 F. +39 0732 602331 E. [email protected]
aristonthermo.com English edition