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Customer User Guide

Edition 8 – April 2020

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Table of Contents

Welcome and History…………………………………………………………………………………………………………………………...3 Opening an account…………………………………………………………………………………………………………………………..….4 Register for a Portal…………………………………………………………………………………………………………………………...... 4 Essential Cargo……………………………………………………………………………………………………………………………………...4 General Cargo…………………………………………………………………………………………………………………………………….....5 Temperature Controlled Facilities………………………………………………………………………………………………………….6 Dangerous Goods………………………………………………………………………………………………………………………………..…6 Dangerous Goods Cont………………………………………………………………………………………………………………………....7 Over Dimensional/Freight Projects…………………………………………………………………………………………………….….7 Over Dimensional/Freight Projects Cont…………………………………………………………………………………………….….8 Delivery to Site……………………………………………………………………………………………………………………………………...8 Back freight……………………………………………………………………………………………………………………………………….…..9 Quarantine and Biosecurity QLD……………………………………………………………………………………………………….……9 Quarantine and Biosecurity NT……………………………………………………………………………………………………….……..9 How to Consign Freight……………………………………………………………………………………………………………………....…9 Standard Unit of Measure……………………………………………………………………………………………………………..……..10 Packaging Requirements……………………………………………………………………………………………………………………...10 Packaging Requirements Cont……………………………………………………………………………………………………………...11 Freight Schedules………………………………………………………………………………………………………………………….……..11 Completing your Consignment Note and Labelling Requirements………………………………………………….….…12 Non Account Customer Shipping Freight…………………………………………………………………………………….………..12 Completing your Estimates & Consignment Notes within your Portal…………………………………………….…….13 Completing your Dangerous Goods Consignment Notes within your Portal……………………………………….…22 Shipping your Vehicle, Boat on Trailer, Trailer & ATV with Sea Swift………………………………………………….…23 Empty Container Relocation Fees…………………………………………………………………………………………………….…..24 Storage Fees………………………………………………………………………………………………………………………………………...24 Depot Hire Rates for Plant & Equipment…………………………………………………………………………………….………..24 Forms……………………………………………………………………………………………………………………………………………….…..25 Contact Us……………………………………………………………………………………………………………………………………….……25 Contact Us Cont………………………………………………………………………………………………………………………………….…26 Terms and Conditions of Contract………………………………………………………………………………………………..27 to 28

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Welcome and History Sea Swift is the regional pace setter in the marine transport industry, with more than 30 years’ shipping experience across northern Australia. The company provides sea freight, project logistics, mothershipping, and passenger cruise services across northern Australia, including Far North Queensland and the Northern Territory.

Our fleet of purpose-designed vessels delivers vital supplies to remote island and coastal communities and resource development outposts, and our team of highly-experienced logistics and marine experts excel at getting the job done – safely and reliably.

Our equipment can also be deployed in support of major projects throughout northern Australia, Papua New Guinea, South East Asia and the Western Pacific.

One of the largest employers in the region with more than 400 staff, Sea Swift continues to grow, forging new markets and strengthening existing ones.

We are ideally positioned to support, assist, and deliver to all customers in the region, from individuals to large national and international corporations.

The company also makes a significant contribution to the employment and skill development of local communities, including Aboriginal and Torres Strait Islander people. Sea Swift prides itself on its highly- successful and multi award-winning community engagement and cadetship programs, genuinely changing the lives of young Indigenous and non-Indigenous people across Far North Queensland and the Northern Territory. Our vision is to make a difference by connecting regions and delivering opportunity.

Sea Swift – keeping northern Australia connected. 4

Opening an Account We’ve made it easy for you to open an account whether it be for personal or business use. Click here to open an account online. If you do not wish to create an account, you can contact our Sea Swift depots and have a PC (Pre- Consignment) Number created for when you have one off freight to send to your desired destination. A PC Number is a one-off account number that your credit card gets linked to, so that the freight can be charged appropriately.

Register for a Portal If you’re an account holder or supplier you can register to access live online information concerning their consignments, and if required, raise them online before you arrive at one of our depots, saving time. As a supplier of goods to Sea Swift Account Customers, you will need to provide at least one Sea Swift Account number who has agreed you may raise consignments and ship goods on their behalf To register for a portal click here. Please fil in the information requested, (remember as a supplier, you need to provide a Sea Swift Customer Account Number) and our customer service team will respond with a Supplier Welcome Letter giving Login Credentials as well a short user guide. Onsite training may be available upon request.

Essential Cargo

What is Essential Cargo?

Essential Cargo General Cargo Food Vehicles Fuel Boats Medical supplies Machinery Construction material

Food, fuel, and medical supplies take precedence over general cargo items such as cars, boats, machinery, and construction material. Large items of freight need to be booked four weeks in advance to allow allocation of space, where possible.

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General Cargo

General Cargo is the centerpiece of Sea Swift’s services. Regular scheduled services to the communities we supply is the cornerstone of the communities’ operations. Each community’s needs are different, and therefore, Sea Swift needs to provide a customised solution for each community. Sea Swift’s model of working with communities and other stakeholders to keep pricing as low as possible whilst being sustainable in the long-term is giving certainty to businesses and the community’s needs to continue growing.

As outlined above, our General Freight offering is made up of many aspects and variables personalised for specific communities’ infrastructure, wants and needs. Some of the aspects Sea Swift offers are:

a) Regular scheduled service - on the map below, communities with a black place marker are our depots, in yellow are communities with regular service schedules, in red are communities with wet season services only, and in blue communities that are by booking only.

b) 3PL services – We can help organise to get freight to you from anywhere in Australia or the world. Whether you need a box on air freight, pallets by road, a 20-foot container by rail, or something shipped in from overseas, including customs and quarantine clearances, we can help you.

c) Additional services – Sea Swift also provides additional services in the communities where we have depots, including remote fueling (bunkering by barge and bulk fuel either delivered or at our depots), fleet hire (truck, forklift, ute, side loader, containers - dry and refrigerated), labour hire, maintenance capability, air freight agency work, and deliveries. Sea Swift is Northern Australia’s one- stop shop for all your transport and logistics needs.

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Temperature Controlled Facilities

Our temperature-controlled facilities (Freezer -24°C and Chiller 1°C) allow your chilled and/or frozen food products to stay at the required temperature for the duration of shipment from receival to delivery of your goods. Please see below points to ensure your freight is ready to travel:

1. Correct and secure packaging is the responsibility of the sender. 2. Egg and bread cartons are not to be used for anything other than eggs or bread to enable correct stowage and handling. 3. Inadequately packaged refrigerated cargo will be rejected to maintain health regulations and compliance. 4. All refrigerated meat products must be adequately wrapped and sealed in plastic and placed inside a carton or Styrofoam box to prevent leakage of blood or meat juices.

Dangerous Goods Dangerous goods constitute substances or articles with hazardous properties which may, if handled incorrectly:

• explode or make explosive mixtures • eat metal or skin • asphyxiate • poison/pollute the environment • burn • become unstable if mixed with other products

Handled incorrectly, dangerous goods can endanger people and/or the environment. To prevent this occurring, laws have been developed for the safe handling and transportation of dangerous goods. These laws set out rules, procedures and guidelines relating to the safe transport of dangerous goods. They include rules for everyone involved in the transport of these goods, plus penalties for those who do not follow the rules. In Queensland, the relevant law is the Transport Operations (Road Use Management – Dangerous Goods) Regulation 1995, implemented 1 January 2016. In the Northern Territory, the relevant law is ‘Transport of Dangerous Goods by Road or Rail (National Uniform Legislation) Act, implemented 1 January 2016. NOTE: Legislation available here.

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Dangerous Goods Class Each dangerous goods class is represented by a distinctive and specific class label in the shape of a diamond:

1 Explosives – gelignite, fireworks, ammunition, marine flares 2.1 Flammable gas – LPG, acetylene 2.2 Non-flammable – carbon dioxide, refrigerant gas, non-toxic gas 2.3 Toxic gas – chlorine (gas), ammonia 3 Flammable liquids – paint thinners, kerosene, petrol 4.1 Flammable solids, matches, sulphur 4.2 Spontaneously white phosphorus, activated carbon Combustible 4.3 Dangerous when wet – calcium carbide, sodium metal 5.1 Oxidizing substances – sodium peroxide, calcium hypochlorite (pool chlorine), ammonium nitrate 5.2 Organic peroxides, methyl ethyl ketone peroxide (MEKP) 6.1 Toxic substances – sodium cyanide 6.2 Infectious substances – clinical or medical waste 7 Radioactive substances – uranium 7 Corrosives – sodium hydroxide (caustic soda) 9 Miscellaneous – asbestos, dry ice, newspaper

Over Dimensional Freight/Projects

For line haul vessels to major ports o Any cargo that is over 6 metres long, 2.4 metres wide, and/or 2.8 metres high, and with a weight greater than 10 ton is considered to be over dimensional or out of gauge. For landing craft to remote communities

o Any cargo that is over 6 metres long, 2.4 metres wide, and/or 2.8 metres high, and with a weight greater than 2-ton gross weight is considered to be over dimensional or out of gauge. o Any container over 3 metres and 2-ton gross weight. o Any roofing or long lengths over 6 metres. Any large trucks, equipment and roll-on roll-off (RoRo) cargo except for vehicles and boats measuring up to 6 metres. o Any single consignment over 6 pallets except for foodstuff and fuel. Because of deck space constraints, this cargo may be separated. 8

Any cargo that is outside the following guidelines should be checked with the Operations Department for approval prior to acceptance, to ensure the freight can be handled safely and efficiently as well as get it to its destination on time.

To book or enquire about over dimensional freight or project work, please email our sales team at [email protected] or your respective account manager four weeks prior to OOG freight being delivered with the following details:

1. Overall Dimensions 2. Weight of the Freight 3. Specification documents 4. Photographs 5. Packaging and handling details 6. Imperative to know how the freight will be received. This will determine if the freight is to be craned, forklifted or RoRo for Sea Freight.

It is important that the end solution is mapped out. How the cargo gets from the vessel to the destination must be ascertained. This is to ensure that Sea Swift has the appropriate equipment to undertake the movement of the freight safely. Once the freight is collated it will be submitted to the Marine and Operations Managers for review and approval. Once it has been approved, an indicative price will be submitted, listing any requirements and equipment needs. Upon receipt of approval of the indicative price from the customer, con notes and freight labels will be sent to the customer as confirmation that the freight is ready to be received. The relevant departments are notified of the intending freight receival time and scheduled voyage allocation.

Delivery to Site Sea Swift provides a delivery service for commercial customers from our Remote Depots and the Communities we service. This is extended to commercial customers, such as supermarkets, councils, builders, fuel suppliers, aviation companies to name a few. For all non-account customers, their freight is made available at our depots or at the designated laydown areas in the communities. Sea Swift has standardised equipment that is designed to move general freight in a timely and safe manner. Some freight, due to its size or the number of items may require specialised equipment, or a longer time than normal to complete the delivery. These types of deliveries will incur an increased cost, and/or a specific allocation of time which you will be advised off at the time of quoting. Sea Swift does reserve the option to on- charge any additional costs for deliveries if it has been identified that specialised equipment or a longer time frame is required. Examples of freight that require prior notice and potentially specialised equipment is, but limited too: - 1. Lengths greater than 6m – Communities 2. Weights greater than 2T – Communities 3. Lengths greater than 13m – Depots & Communities 4. Weights greater than 20T – Depots and Communities 5. Nonstandard forklift/crane lifting points – Depots and Communities

It is essential, that the location of delivery has safe and clear access. That access from the ramp is not impeded by power lines, road conditions or other hazards. Sea Swift will not deliver onto unstable/soft land, uneven access or to a location that risks damage to our equipment. Sea Swift will return the freight to the ramp/depot and the customer will be informed. Any costs associated will be reviewed by your Account Manager. 9

Back Freight

Freight returning from remote areas should be lodged by using the pick up form or direct download via our website https://www.seaswift.com.au/forms/. Alternatively, please contact our customer service team on 1800 424 422. Or email prefilled econsignments to [email protected].

Quarantine and Biosecurity – Queensland

All Queensland freight travelling to the mainland from the Torres Strait MUST obtain a Department of Agriculture preclearance prior to acceptance. Please contact the Department of Agriculture on (07) 4069 1310 or at their offices located at the Horn Island Airport to arrange a Biosecurity Inspection. Or create a BAN notice using the following link: https://mgmt.permits.cp1.agriculture.gov.au/ban/new/

Quarantine and Biosecurity – Northern Territory

Groote Eylandt is cane toad free. We strongly recommend that you check your shipment thoroughly for the pest prior to delivery to all Northern Territory-based depots. All plant materials into Groote Eylandt are also prohibited without prior approval by the ALC – more information can be found here.

How to Consign Freight Consigning freight does not guarantee delivery on a certain date, but does allow us to plan for a timely and efficient delivery. It is the customer’s responsibility to check that their freight has arrived before sending staff to the destinations for collection. Confirmation can be obtained by contacting customer service and quoting the Sea Swift consignment note number. Eg: EC03245510.

When consigning freight, please ensure you have the below information to assist with your consignment: o Payment method: o Either a PC (pre-consignment) number or o Account number o The required destination o Contact details of both the Sender and Receiver o Completed pick-up form for freight travelling from remote depots to Cairns (see Pick-up form on Appendix I - also located on our website: https://www.seaswift.com.au/forms/). o Your IFE (estimate) number

Additionally: ➢ Remote depots in Queensland require biosecurity preclearance ➢ Groote Eylandt is cane toad free - check your load ➢ All plant material into Groote Eylandt is restricted ➢ All vehicles must be drivable. Non drivable will attract additional charges.

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For advice on planning freight services to and from remote areas, please contact our customer service department on 1800 424 422 or email [email protected]

Standard Units of Measure Sea Swift’s standard units of measure are: Kilograms (kg) and centimetres (cm)

Freight is charged per cubic metre or tonne, whichever is greater. It is the customer/supplier’s responsibility to ensure that all freight is packaged correctly, as the rates charged will reflect on how freight is packed. If freight is delivered on a pallet/skid, the measurements will include the pallet/skid for the consignment. All freight that is within our standard slot dimensions (20ft container size 6mL x 2.4mW x 1.8mH), or weighing up to 20 tonnes, will be charged at our standard commodity rates or standard freight rates.

Note: Any freight item outside of these dimensions will be charged at non-standard rates. It is recommended that customers obtain a quotation for such freight before shipping. Please call us to obtain a quotation 1800 424 422 or email us at [email protected]

Packaging Requirements Sea Swift delivers cargo to many remote locations under diverse and challenging conditions. Remember to package your cargo appropriately with the following considerations: o Destination (remote area) o Double handling o Packed for sea travel (‘rain proof’) o Rough conditions

Insufficiently packed cargo may be rejected. Repackaging options may be discussed at the point of sale with the freight assessor. Customers who insist that insufficiently packed cargo must travel will be required to sign a waiver. Remember – we want your cargo to arrive on time and in the same condition it left in – to a large degree this is dependent on the packaging.

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To assist you in providing suitable packaging, please read our guidelines: o All fragile items should be wrapped separately in bubble wrap, cloth or paper, and packed with foam beads o Always pack boxes firmly, with appropriate padding o Always use a quality box. Boxes come with different wall thicknesses o If too heavy for 1 person to lift (>15kg), arrange pelletizing, especially if you have multiple pieces. When loading a pallet, ensure that a plastic sheet is placed on top of the pallet floor to prevent bottom items getting wet in transit o Pallets and skids require forklift time pockets. o If crane lift approved, lifting and sling lugs must be fitted by shipper o Heavy or awkward items should be crated. Wood crates are the safest way to transport any item during shipping. The base needs to be suitable for lifting by forklift. The more solidly packed, the less likely damage will occur to objects inside o Motorcycles to be crated – Sea Swift can provide racks if required, however we assume no responsibility for damages that may occur o Sea Swift charge by the cubic metre or tonne whichever is greater – keep in mind the dimensions of your shipment will most likely determine the cost o Machinery: Please provide a photograph and specifications including lifting or sling lugs o Furniture: Detachable components need to be disassembled for packing. Items are to be fully wrapped so that there are no exposed surfaces (wrapped in heavy blankets, felt or approved bubble wrap) o No compensation will be paid for any insufficient packaged items o Sea Swift recommends customers seek independent insurance advice and cover.

Freight Schedules

All Schedules are subject to change due to public holidays, tidal changes, operational requirements etc. delivery schedules for Queensland, Northern Territory and Mother shipping are updated regularly and are available via our website.

Cut off times vary depending on the location of where you wish to send your freight. You can also find the cut off times on our website. https://www.seaswift.com.au/.

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Completing your Consignment Note and Labelling Requirements

1. Sea Swift consignment note (con note) completion is the responsibility of the sender. 2. Please take care when completing this document as you are entering into a legally binding contract. 3. Incorrect information provided on con notes may result in your freight items being rejected, misdirected, or wrongly charged. 4. Suppliers dropping off freight items will need to be complete consignment notes on behalf of customers. Please make sure you provide full and accurate details to your supplier/s. Please refer to the con note instructions 5. Always provide a shipping label on the outside of your package with the person’s name, address, and a contact number as you would with Australia Post, to ensure correct delivery 6. If your shipment is fragile, please mark as so. All reasonable care will be given. 7. A damage waiver will need to be completed prior to shipping all glass and fragile items. 8. Please remove all old labels or stickers that do not relate to this shipment.

Non-Account Customer Shipping Freight

Customers are welcome to use our services without a Sea Swift Credit Account

You can obtain a quote by contacting our friendly customer service team on 07 4035 1234, emailing [email protected] or visiting our website to make a booking

When delivering cargo to our depot, our friendly staff in the warehouse will create your consignment and provide an Indictive Freight Estimate (IFE). At this point we will ask for payment at the Point of Sale desk - we have cash and EFTPOS facilities available.

If your supplier is delivering your cargo to our depot, Sea Swift provides a payment method known as a Pre- Consignment Number, also known as a PC Number.

Contact Sea Swift customer service to create a Pre-Consignment (PC) Number

You will have to provide the following: - Your Contact Details - The origin and destination of your freight - A brief description of the freight - Your payment Details

We do not take payment until the freight has been received in the depot, unless specified by the customer service team.

It is important that the freight arrives with Pre-Consignment (PC) Number from your supplier for your freight. 13

Completing your Estimates and Consignment Notes within your Portal 1. Using your supplied credentials sent to you in the Welcome letter, login to the Application. 2. Depending upon your USER Permissions your Home screen view and menu will vary. Below is a Screen shot example of the Landing Page for Sea Swift Customer Users. 3. If you need the ability to raise consignments yourself, we can give that to you through this application and you can then Estimate a price for your freight without having to contact Sea Swift. 4. We provide the menu ESTIMATES, this is where you would raise your own Estimate (to price/dimension check), Preconsignment (to send freight to our closest Depot) and we will then make that EPRECON “Live” as an ECONSIGNMENT on a Voyage. 5. As an Account Customer, you will only see Freight and Preconsignments relating to your Account.

To raise an Estimate for Freight, select New Estimate in the lower left of the window. If you wish to go straight to a Preconsignment where there is no need to raise an Estimate first, then select New Preconsignment at the bottom of the sheet.

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We call it “Pre” because it is before arrival at our Depot or vessel. Once we receive and inspect the freight for correct measurements and other metrics, we will “Make it Live” on a Voyage and it will become a Consignment, which you will no longer be able to edit.

Current Account – Who Pays

Most importantly, The Current Account selected from the top dropdown menu, will be the charged Sea Swift Account.

For example, if you select IBIS in the Current Account, the system will place the IBIS Account information into the Charge to address of the consignment note. We have locked the Charge Account address information cells. If you wish to Charge a different account, your will need to go back to the Current Account dropdown list and select from the list.

If the Account you wish to charge is not in the list, you will need to call or email Sea Swift and request us to add them to your dropdown list. Please provide the charge account’s number and name for us to action that request.

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Once into the Worksheet, start at the Top Left and work from Left to Right across the Page as the program will tell you if it wants information that has been missed. For instance, it will not let you enter a freight item if you have not selected a Destination from the drop-down list at the top right.

1. Select the Dropdown “I’m the Sender/Receiver” 2. Select Charge to “Sender/Receiver/3rd Party”. The Third-Party window is an option used when a Sender is a Supplier who has been instructed to deliver freight to our Depot, for forwarding to a Receiver/community but have the Freight Charge sent to another account (The Current Account selected at the start). 3. Drop-off Date is today’s date by default. If you wish to vary, double click in the Cell and a Calendar will appear, select as desired, keeping in mind the time it will take your supplier to deliver to a Sea Swift Depot and the days our Vessels sail. Prices may vary at the change of calendar Month due to Fuel Surcharge variations. 4. Select “From Port” based upon the Sea Swift Depot your Freight will be shipped from. If it is Back- freight then our various scheduled pickup communities are available for your selection in the Drop- down menu. 5. Select “Destination (or To) Port” from the Drop-down menu. Valid Destination Ports will display depending upon your From Port. 16

6. Dangerous Goods can be estimated by checking the box at the top right. The company delivering the DG freight to our Depots must provide a Materials Safety Data Sheet, sign waivers and package the freight in accordance with legal responsibilities for the material. 7. Dangerous Goods pricing will increase the freight cost by 25%. To maintain value, please consider what you ship using this format and try not to include non-DG freight on the same consignment note. 8. If you are a Supplier, your receiver will want to receive a Freight Advice which is an email notification, that freight is on a vessel for them. Select from the list of recorded Receivers under the Grey Box. If your Receiver is not in the list, a Warning message will appear. (NO) = List window appears and choose a Receiver that will be sent a Freight advice.

(YES) = Keep what you wrote, but the name and address will not be saved. If you send to that Receiver regularly, contact us to put them in the list.

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9. Once you have completed the Sender/Receiver information you can ADD ITEM on the lower right of the Sheet. A window will Pop with the Line Item commodities and description fields as well as dimensions/weight. a. Select the Number of Items – this number will multiply the volume by the number of items. So, 2 items at 100 x 100 x 100 = 2 cubic meters (M3) (Please check TOTAL VOL) If you select a Commodity (b.) which is priced on a set volume, (such as the example of a 20Litre Drum below), then the Number of Items will multiply the Shipping Cost. Sea Swift Staff will vary the Estimate or EPrecon to the correct price if incorrect.

a. Select your Commodity from the Drop-down list. (mandatory) b. Packaging (Not mandatory, but useful) c. Description (Not mandatory, but a very good idea!) Select Item not in List and add text. d. The Volume Calculator opens a small window, enter your Dimensions – a standard Pallet is normally 120cm x 120cm at the base and depth. MUST BE CENTIMETERS. 18

e. Your shipping contract may calculate Weight or Volume, you should know which one. Please select the “Calculate Shipping Cost” button once you are confident the dimensions and/ or weight is correct for the line item. Note the value. f. Then select either Cancel Item or Add Item to Estimate.

So, the sequence for Volume pricing is select then enter from left to right in the Window. Your dimensions are the TOTAL Volume if Qty is 1(one). If the Qty is more it will multiply the dimensions by that number. In the example above a cubic meter x 2 = 2 cubic meters. 10. Continue to Add Items as required for an EConsignment or price estimate. There is no limit to the number of individual line items for a ECON.

11. We do however ask you to raise separate ECONS or Estimates into DRY, FREEZER and CHILLER freight requirements. This reduces goods on any one consignment travelling in multiple Containers. We call these SPLIT CONSIGNMENTS and they are more complex for accurate tracking and certainty of delivery on the same vessel at the same time for the one consignment. If you have questions relating to this please do not hesitate to call.

12. It is up to you the User to decide the detail provided for any particular Estimate and all fields such as the Customer Order Number and Notes boxes do not need to have anything in them. However, the more information you provide the more likely your freight will arrive on time to the correct Destination. Our recommendation is information such as Emails, phone numbers, contact names, Car registration numbers and any other relevant info that may be needed to contact the receiver is provided.

13. Four buttons on the bottom of the Estimate page may be available to you depending upon your permission level. a. REJECT CHANGES – will exit you out of this page without saving any of the entries or the Estimate even if started fresh. It is also the normal way to exit the page. b. SAVE ePRECONSIGNMENT – will raise the Estimate to an ePreconsignment and give it an Electronic Consignment number which will remain the same through shipping. You can still add/remove line items but you cannot change the from/to or account information. If you need to do this you must raise another Estimate as it will change the metrics of the Estimate.

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c. CREATE LIVE CONSIGNMENT – selecting this button opens a process where the Estimate/Precon is manifested to a voyage on a date. This function is only available to Sea Swift staff on presentation of the freight to a Sea Swift Depot. Our staff will scan the barcode on the ePrecon and this will record the GEO/DATE/TIME stamp at freight arrival so you will know exactly when it arrived at our Depot for shipping.

The image below is an example of the Create Consignment Window in which you will select a Voyage to consign the Freight to for delivery. Please ensure you select the correct Voyage required, it will not generally be the TOP one listed. A confirmation window will popup.

c. PRINT/ATTACH – Selecting this Button will open a PRINTER and FILE upload process window, where you can attach other relevant files to the ECON record or print out the label and/or the ePrecon.

14. The TOP Print Buttons in the image below will print A4 sized PDF documents to the default printer. (You can change settings as required on your PC per normal) The Print Consignment Check Box ensures an A4 document which looks similar to the current Sea Swift paper consignment notes in form and function. You can deselect either checkbox depending on what you wish to print to your “normal” default Printer. 15. The Label Printer buttons only relate to Sea Swift Staff and choose which label printer you require to print depending upon where in Sea Swift (NT, QLD) you wish the printouts to appear. Please disregard if you are a Key Account or external Sea Swift Customer. Key Account customers can use the A4 Label print buttons if desired.

16. The Files Button is where you can view or UPLOAD photos and signatures as well as other files/forms such as Waivers or Inspection sheets. This is where you would view photos of the freight, if taken for reference to condition reports or to facilitate a possible claim process.

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17. You will also notice this is where the GEO LOCATION and DATE/TIME of the photo or Signature is recorded when it was taken. The below image shows you can view the photo or signature for verification on a PC or on a Smart-Phone or Tablet. (iOS device functionality to be released in August2017) Below is an example of a label from the sample ECON and shows the content is taken from the various areas on the EConsignment. If the RECEIVER information is not properly filled out then the Label will not reflect the needed information to properly ensure delivery. There should be at the least a contact name and Phone Number which is the BEST contact number for the person at the point of delivery. Onforwarding/Special Instructions are a large TEXT Field where you can Type relevent notes which will assit in the successful delivery of freigh. Such information as the Rego of a Car any scratches/Dents, and any careful handling instructions not able to be put in the RECEIVERS Cells on the ECON. Eg (Auntie Mary will be picking this up instead of the owner Barry etc.) The (-1) on the end of the Econ number is the item number. For instance there are 2 boxes/items on this consignment and this is therefore ITEM 1 of 2. BAMAGA is the Final delivery point, not the final Depot to ensure correct deliver to the customer address. If damaged, or required, a fresh Label can be printed at any Sea Swift Depot along with the ECON PDF document which will have recorded on it any signatures previously completed such as the Senders, Carriers and Receivers if delivered. NOTE: All Signatures will have the GEOLOC Date/Time on the PDF for future reference.

Useful Links: www.seaswift.com.au Depot pages: https://www.seaswift.com.au/capabilities_cat/depots/ Schedule Pages: https://www.seaswift.com.au/capabilities_cat/depots/?modal=schedules

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Upon selection of the PRINT/ATTACH button, the top check box will generate an Acrobat PDF of the Consignment which closely resembles the paper versions we use now to send freight. Correct completion of the fields in the Estimate window will result in the most useful ECON printout for reference as freight is transported throughout the Sea Swift Depots. In Summary, please ensure the RECEIVER information is completed fully with Name, Phone and whenever possible and email address. Any notes are entered which are relevant and needed for successful delivery. The correct Account or individual is identified as the person being charged for the consignment.

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Completing your Dangerous Goods Consignment Note withing your Portal

All dangerous goods must be declared at the point of sale. Senders are required to complete a Dangerous Goods Consignment Note when lodging freight. All dangerous goods must be clearly marked and be

accompanied by a Safety Data Sheet and Emergency Procedure Guide. When filling out the connote, the process is the same as completing a NON-DG connote, except you MUST populate the connote with the UN number and Class number.

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Shipping your Vehicle, Boat on Trailer, Trailer and ATV with Sea Swift

Vehicles, Boats on trailers, trailers, and ATV’s are classed as General Cargo and travel subject to space availability on the vessel and can take a couple of weeks for them to travel. Essential Cargo such as food, fuel, and medical supplies travel ahead of general cargo items such as cars, boats, trailers, caravans, camper trailers, motorbikes, and ATVs.

What should you do? • Contact Sea Swift at [email protected] to discuss the time frame for when your vehicle is to travel • Do not put any essential items in your car that you MUST have on arrival at your destination. • Goods in and outside of your vehicle travel at your risk and maybe liable for additional costs if they exceed standard measurements (6m x 2.4m x 1.8m) • Make sure the vehicle is serviceable so that we can move it • Make sure that your vehicles insurance covers your vehicle when in transit • Complete a waiver form • Complete a vehicle Condition Report (which you will receive a copy)

What will we do?

• Take good care of your vehicle • Store it in a safe and secure location until departure. (we cannot guarantee undercover parking) • If the wait to travel becomes elongated, we will make sure you know about it and advise you of the recovery plan • Let you know when your car is available for collection

• If in rare occasion your vehicle sustains damage. Inform a Sea Swift Team Member immediately and then contact your insurance provider.

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Empty Container Relocation Fees A relocation fee will be charged for the transport of empty containers. This fee is to apply only if the container can be utilized by Sea Swift to ship freight to the same destination. The fees will be: • Empty 20ft containers $400.00 • Empty 8ft containers $200.00 • Empty 10ft containers $200.00 • Empty PE Containers $100.00

These rates vary in accordance to location do not include the relevant port and council fees, fuel surcharge, document fees and GST. Storage Fees All consignments are subject to the following Storage Fees, Terms & Conditions:

• First 5 days = FOC (Free of charge) • Over 5 days storage = $25.00 minimum per week (or part thereof) or • $5.00 per day per MT/M3 – whichever is greater • Storage fees escalate by 50% each week

Sea Swift do not accept any liability for spoilage or damage of any freight held in storage. Sea Swift are not responsible for the cost of delivery, transport, removal or disposal of any goods in storage.

Depot Hire Rates for Plant and Equipment

Tray back truck up to 8 tonnes $204.75 Tray back truck 8-20 tonnes $246.75 Prime Mover with 43’ SKEL $246.75 Prime Mover with Drop deck $325.50 Prime Mover with Side Lift $346.50 Forklift 16 tonne $325.50 Forklift up to 5 tonne $131.25 *All Prices include GST

Please note: ➢ Hire rates are hourly ➢ Hire rates are a minimum of 4 hours ➢ Dry hire is not permitted – all prices include an operator ➢ All prices are depot to depot ➢ Weekend work incurs an additional cost of $62.00 per hour ➢ Hiring of equipment depends on the operational availability of that equipment ➢ Rates listed are valid for the duration of this User guide – edition 7 25

Forms All forms mentioned in this user guide are conveniently available via our website. To navigate through, please visit our website at www.seaswift.com.au and go to About > Forms and view the downloads, or alternatively you can click here or request any of these forms from our customer service team by calling 1800 424 422. Contact Us Sea Swift has strategically-located depots across regional and remote coastal and island northern Australia. Cairns is Head Office and the major distribution depot for Queensland with other depots in Horn Island, Thursday Island, Seisia and Weipa.

Darwin is the major distribution depot for the Northern Territory with other depots in Gove and Groote Eylandt. Each of these depots has on-site staff and equipment to allow Sea Swift to carry out any and all operational requirements for the communities they service.

Cairns Office: 41-45 Tingira Street, Cairns QLD 4870 Postal: Po Box 6755, Cairns QLD 4870 Phone: 07 4035 1234 Email: [email protected] Horn Island Office: 2 Airport Road, Horn Island QLD 4875 Postal: C/- Post Office, Horn Island QLD 4875 Phone: 07 4069 2009 Email: [email protected] Thursday Island Office: 1 Jetty Street, Main Wharf, Thursday Island QLD 4875 Postal: C/- Post Office, Thursday Island QLD 4875 Phone: 07 4069 1085 Email: [email protected] Seisia Office: Seisia Wharf, Koraba Road, Seisia QLD 4876 Postal: C/- Post Office, Seisia QLD 4876 Phone: 07 4069 3933 Email: [email protected] Weipa Office: 5 Iraci Crescent, Weipa QLD 4874 Postal: C/- Post Office, Weipa QLD 4874 Phone: 07 4069 9110 Email: [email protected] Badu Office: Badu Island Barge Ramp Postal: N/A (Refer to Cairns) Phone: 0456 855 575 Email: N/A (Refer to [email protected]) Darwin Office: Frances Bay Drive, Darwin NT 0800 Postal: PO Box 3367, Darwin NT 0801 Phone: 08 8935 2400 Email: [email protected] 26

Gove Office: 2 Melville Bay Rd, Nhulunbuy, Gove 0881 Postal: PO Box 1670, Nhulunbuy NT 0880 Phone: 08 8935 2453 Email: [email protected] Groote Eylandt Office: 1 Yarradelia Rd, Milner Bay, Alyangula NT 0885 Postal: GPO Box 3367, Darwin NT 0800 Phone: 08 8935 2430 Email: [email protected]

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Terms and Conditions of Contract chartered or contracted by the carrier; In these terms and conditions: (d) Every other person (other than the carrier) by whom the carriage or “Carrier” includes Sea Swift Pty Ltd ABN160 1088 9040 and the company or any part thereof is performed or undertaken and shipowner or charterer issuing this Bill of Lading including the servants and (e) All persons who are or might be vicariously liable for the acts or omissions agents thereof and the master and the vessel and/ or her owner and the of any person falling with (a), (b), (c) or (d) hereof and for the purpose of this Managers and/ or Managing Partnerships of the ships and vessels owned clause is or shall be deemed to be acting as agent or trustee on behalf of and chartered or for the benefit of all such persons and each of them and all such persons and contracted by the carrier and any other company, shipowner or charterer each carrying the goods under or in connection with this contract. of them shall to this extent be or be deemed to be parties to the contract. “Carriage” shall mean and include the whole of the operations and services 6. Neither the carrier nor any subcontractor thereof shall be liable for any undertaken by the carrier in respect of the goods. loss or damage suffered by the shipper by reason of late delivery of the “Deck Cargo” means any goods carried hereunder on or adjacent to the deck goods by reason of strikes or lock-outs or industrial disputes or of the vessel. withdrawal of labour from whatever cause, whether the carrier be a “Goods” includes the term “cargo”. party thereto or not. “Goods” shall mean the cargo (including but not limited to Deck Cargo) accepted from the shipper together with any container, packaging or pallets supplied by or on behalf of the shipper. “Subcontractor” shall include any person who pursuant to a contract or arrangement with any other person (whether or not the carrier) and includes (but is not limited to) any Manager or Managing Partnership of any ship or vessel owned chartered or contracted by the carrier, performs or agrees to perform the carriage or any part thereof. “Shipper” includes the shipper, consigner, consignee, owner or receiver of the goods. “Vessel” or “Vessels” includes (without limiting the generality thereof) a barge whether self-propelled or otherwise. 2. The Carrier is not a Common Carrier. All goods are carried or transported and all storage and other services are performed by the carrier subject only to these conditions and the carrier reserves the right to refuse the carriage or transport of any goods for any person, corporation or company and the carriage or transport of any class of goods at its discretion 3. (a) It is agreed that the person delivering the goods to the carrier for carriage or forwarding is authorised to sign the consignment note for the shipper and the shipper hereby acknowledges and confirms such authority. (b) The shipper warrants that in agreeing to the terms hereof he is, or has the authority of, the person or persons owning or having any interest in the goods or any part thereof. (c) Without prejudice to the generality of the foregoing, the merchant undertakes the indemnify the carrier and any subcontractor in respect of any demand or claim by any person (other than the shipper) who claims to have, who has or who may hereafter have any interest in the goods or any part thereof. 4. (a) the carrier and any subcontractor shall be entitled to subcontract on any terms the whole or part of the carriage. (b) The shipper undertakes that no claim or allegation shall be made, whether by the shipper or any other person who is or may hereafter be interest in the goods against any person (other than the carrier) by whom (whether as subcontractor, principal employer, servant, agent or otherwise) the carriage or any part thereof is performed or undertaken which imposes or attempts to impose upon such person any liability whatsoever in connection with the goods whether or not arising out of the negligence on the part of such persons and if such claim or allegation should nevertheless be made to indemnify the carrier and the person against whom such claim or allegation is made against the consequences thereof. Without prejudice to the foregoing and for the purpose of this clause the carrier is or shall be deemed to be acting as agent or trustee on behalf of and for the benefit of all such persons and each of them and all such persons and each of them shall to this extent be or be deemed to be parties to this contract. 5. Every exemption, limitation, condition and liberty herein contained and every right, exemption from liability, defence and immunity of whatsoever nature applicable to the carrier or to which the carrier is entitled hereunder shall also be available and shall extend to protect- (a) All subcontractors; (b) Every servant or agent of the carrier or of a subcontractor; (c) All Managers and Managing Partnerships of any ship or vessel owned, 28

7. a) If the shipper expressly or impliedly instructs the carrier to 13.(a) The shipper shall not tender for carriage any volatile spirits use or it is expressly or impliedly agreed that the carrier will use a or explosive goods or goods which may become dangerous, particular method of inflammable or offensive handling or storing the goods or particular method of carriage, (including radio-active materials) or which are or may become the carrier will give priority to that method but if it cannot liable to damage any property whatsoever without presenting a conveniently be adopted by the full description disclosing the carrier, the shipper hereby authorizes the carrier to handle or nature of such goods and in any event shall be liable for all loss store or to carry or to have the goods handled stored or carried and damage caused thereby and if in the opinion of the carrier by another method or methods. the goods are or are liable to (b) The shipper specifically authorises and permits the carrier to become of a dangerous, inflammable, explosive, volatile, carry the cargo on deck as Deck Cargo and acknowledges and offensive or damaging nature the same may at any time be agrees that the cargo is carried destroyed, disposed of, abandoned or rendered harmless by the on deck at the sole risk of the shipper and the carrier and any carrier without compensation to the shipper and without subcontractor thereof shall have no liability whatsoever for loss or prejudice to the carrier’s right to any charges hereunder. damage of whatsoever nature (b) The shipper warrants that it has complied with all laws and arising during carriage even if caused by unseaworthiness of the vessel or regulations relating to the nature, packaging, labelling or carriage negligence of the goods and that the the carrier or his servants or agents or of the carrier’s subcontractors or goods are packed in a manner adequate to withstand the their servants or agents. ordinary risks of carriage having regard to their nature and 8. The shipper hereby authorizes any deviation from the normal hereby indemnifies the carrier for any route or manner of carriage of goods, which may in the absolute liability whatsoever as a result of or arising out of the shippers discretion of the carrier or failure to comply with each if these warranties. Manage or Managing Partnership be deemed desirable 14. It is agreed that the shipper shall be responsible for the or necessary in the circumstances. conformity of any containers, packaging or pallets with any 9. At ports or places of discharge where the carrier does not requirements of the consignee and for any expense incurred have an agent, all responsibility and liability of the carrier in by the carrier arising from any failure to so conform. respect of the carriage of the goods shall cease when the 15. It is agreed that no servant or agent of the carrier or goods are free of the ship’s slings or have been otherwise subcontractor nor any other person has the power to waive or discharged. In accepting the Bill of Lading, the shipper shall vary any of the terms hereof unless such also be deemed to waiver or variation is in writing signed by a director or secretary of the acknowledge that the carrier shall not be responsible for damages carrier or subcontractor or a person authorized in writing by a director or to or shortages of goods where staff is not available to accurately the secretary check deliveries at the port of the carrier. or places of discharge. 16. If the carrier is liable for the damage or loss of the goods or any part 10. (a) This consignment note shall be prima facie evidence of thereof, no claim in respect of such loss or damage may be made unless the receipt by the carrier in apparent good order and notice of the condition except as otherwise noted, of the total number of claim is lodged in writing at an office of the carrier in the State in which containers, packages or other units or weight of other cargoes delivery was or ought to have been effected within three (3) day after specified on the face hereof. delivery was (b) Except as provided in sub-clause 10(a) above no effected or would in the ordinary course of business have been effected. representation is made by the carrier as to the weight, contents, 17. Notwithstanding any other provision hereof, the carrier shall in any measure, quality, description, condition, event be discharged from all liability whatsoever in respect of the goods marks, numbers or values of goods and the carrier shall be unless suit is bought within one (1) year from their delivery or from the under no responsibility whatsoever in respect of such date on which in the ordinary course of business delivery would have description or particulars. been effected. 11. (a) Freight and charges shall be deemed fully earned on 18.1 Subject to these Terms and Conditions all claims for which the carrier may receipt of the goods by the carrier and shall be payable and non- be refundable in any event. liable shall be adjusted and settled on the basis of the shipper’s net invoice (b) The shipper, consignor, consignee, merchant, owner, or cost plus freight and insurance premium if paid. In no event shall the carrier receiver of the goods shall be jointly and severally liable to the be liable for any loss of profit, losses due to delay or deviation or any indirect carrier for payment of all freight and charges and for the or consequential loss. performance of the obligation of each of them hereunder. 18.2 (a) Notwithstanding the provisions of Condition 18.1 hereof and the (c) The shipper shall pay the carrier such charges for the services other Conditions hereof, neither the carrier nor the ship in which the goods (including but not limited to storage of goods) to be provided by are carried shall be or become liable for any loss or damage to or in the carrier under these terms connection with goods in an amount exceeding Two Hundred Dollars and conditions as may be expressly provided by these terms ($200.00) per package or unit and conditions or by mutual agreement by the parties hereto even if the nature and value of such goods have been declared by the shipper and if no such charges are so before shipment and inserted in the Bill of Lading as the shipper and the provided for or agreed to then such charges as are reasonable. carrier (d) The carrier shall be entitled to charge the shipper and be paid have agreed that, even if the declared value shall exceed the sum of for all storage and other fees and charges incidental thereto on $200.00 per package or unit, the liability of the carrier and the ship shall all goods and other property not exceed the which shall remain uncollected from the carrier for any period in said sum of $200.00 per package or unit. Any partial loss or damage shall be excess of seven (7) days from the date on which in the ordinary adjusted pro-rata on the basis of such declared value but in any event shall course of business such goods not should have been collected from the carrier by or on behalf of the shipper. exceed the sum of $200.00 per package or unit. Neither the carrier nor the 12. The carrier have a lien on the goods and any documents ship shall be responsible in any event for loss of damage to or in connection relating thereto and on any other goods of the shipper in the with possession of the carrier or any goods if the nature or value thereof has been knowingly misstated by the documents relating hereto for all sums payable by the shipper to shipper in the Bill of Lading. the carrier and for that purpose shall have the right to sell any 18.2 (b) Where cargo has been packed into container(s), loaded on such goods by public auction or pallet(s) or unitised into smaller article(s) of transport, whether by or on private treaty without notice to the shipper. behalf of the shipper or by the carrier, it is expressly agreed that such 29

container(s), pallet(s) or article(s) of transport shall be considered as package(s) or unit(s) for the purpose of the application of the limitation think fit) to remove and sell or destroy any or all of the goods or of the liability provided herein. cargo and/or any other property in the carriers custody or 19. The carrier, its Manager and/or its Managing Partnership shall not be control which in the opinion of the carrier are or have become liable in any event for any damage to or destruction of the goods for any deteriorated, objectionable or a source of danger or pecuniary contamination or which the carrier has requested the shipper to loss that may be sustained by reason of any event which may occur prior to take delivery loading on and/or subsequent to discharge from the vessel mentioned of by written notice and the shipper has failed to do so within herein or substituted for such vessel whether or not the goods are then in a reasonable time (being not more than 21 days) after the the custody or control of the carrier, its Manager and/or Managing date of that notice. The provisions of Partnership and even this clause are in addition to and in no way in derogation of the though such damage or destructions or loss arising as aforesaid shall be cause provisions of clause 12 of these conditions. The shipper confirms by the negligence of the carrier, its Manager and/ or its Managing Partnership, that all charges payable its servants or agents or other persons with or for whom the carrier, its hereunder (including all outstanding costs, expenses or charges of Manager and/or its Managing Partnership may be responsible or by the and incidental to the carriage, storage or sale of the goods, the unseaworthiness or unfitness of any craft, vessel, vehicle or conveyance at cargo and other property) the time the goods are placed therein or at any time thereafter and whether shall stand charged on the goods and the cargo and such other or not property as shall from time to time be in the possession of the carrier the goods are in the custody of the carrier, its servant or agents as in the name of or owned warehousemen or otherwise howsoever it being agreed between the shipper by the shipper and the goods the cargo and such other property and the carrier, shall be subject to a particular and general lien in favour of the its Manager and/or its Managing Partnership, that the goods prior to loading carrier for money due by the and/or subsequent to discharge as aforesaid are at the sole risk of the shipper under these conditions or otherwise. shipper 23. All the rights, immunities and limitations of liability in the 20. If the vessel comes into collision with another vessel (herein called above terms shall continue to have their full force and effect in “the non- carrying vessel”) as a result of the negligence of the non- all circumstances and notwithstanding any breach of the carrying vessel and of any act, neglect or default of the master pilot or the contract or any of the conditions hereof by the carrier or any servants of the carrier in the navigation or in the management of the other person entitled to the benefit of such provisions. vessel the shipper will then indemnify 24. It is hereby agreed that if any provision or part provision that carrier against all loss or liability to the non-carrying vessel or her owners of this contract in unenforceable such unenforceability shall insofar as such loss or liability represents loos or damage to or any claim not affect any other part of such provisions or any other whatsoever of the owners of the said goods paid or payable by the non- provisions hereof. carrying vessel or her owners to the owners of the said goods and set-off, 25. This contract shall be construed subject to the Sea Carriage recouped or recovered by the non-carrying vessel or her owners as part of Documents Act 1996 of the State of Queensland with respect to their claim against the vessel or carrier. The foregoing provisions shall also the carriage of goods between apply where the ports within that State and to the Carriage of Goods by Sea Act owners operators or those in charge of any vessel or vessels or object other 1991 of the Commonwealth of Australia with respect to any than or in addition to the colliding vessels or objects are at fault in respect of other carriage within Australian Waters. If any matter contained any herein shall be inconsistent with the provisions of such collision or contact. legislation, it shall be null and void to the extent of such 21. Any goods and cargo stored under these conditions shall be fully insured inconsistency by and at the cost of the shipper against loss destruction and damage by but the contract shall in all other respects continue to operate fire, and be binding upon each party. water, tempest, storm, accident, malicious damage, vandalism, pilfering, act of god and other usual or normal risks or hazards in the storage and/or warehouse industry. The carrier is hereby exonerated to the maximum extent permitted by law from all liability on account of any loss destruction or damage covered by this clause. 22. The shipper hereby expressly authorizes the carrier (at such time or times and in such manner and to such extent as the carrier may in its sole discretion