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Ally Financial Economic and Civic Leaders in Unless It Is Done Well

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Ally Financial Economic and Civic Leaders in Unless It Is Done Well FROM THE CEO 1 ABOUT ALLY 2 CUSTOMERS 4 COMMUNITY 8 EMPLOYEES 10 EDUcaTION 12 P rinted on paper containing 30% post-consumer recycled fiber. FROM THE CEO B uilding Communities, One Ally at a Time Ally is not only our name, it is our promise. We This Community Service report outlines the ways are committed to doing the right thing by our in which Ally is impacting communities across customers and in our communities. From our the country through our business relationships, support of small businesses, to our role in the customer outreach, grant funding, financial literacy auto industry, to our philanthropic efforts, we are program and employee giving efforts. building and strengthening communities, one ally Being an ally and LEADing by at a time. example are embedded in our As the leading provider culture at Ally. It is a part of of automotive financing everything we do, from our products and services in employees to our business the U.S., we have the unique decisions. That culture is privilege of working with supported by four core values thousands of auto dealers in that guide all that we do: communities big and small Look Externally – for ways nationwide. Our relationship to improve – whether it is to with these businesses is improve ourselves, the business more than just transactional. or our communities – we cannot We are their ally – in good fail to look outside to see the times and in challenging greater context. times. We understand their business and strive to help Execute with Excellence – them excel. Auto dealers are Michael A. Carpenter because a job is not worth doing CEO, Ally Financial economic and civic leaders in unless it is done well. their communities, and as they Act with Professionalism – we operate with grow and thrive, their communities are further integrity, treat others with respect, embrace diversity strengthened. and inclusion, and hold ourselves accountable. Auto dealers are often the unsung heroes in their Deliver Results – leaders don’t just talk about communities, and that is why we are proud to results, they create results through their actions. partner with TIME Magazine in hosting the annual These principles help to connect us to our customers TIME Dealer of the Year initiative, which highlights and our communities. the impressive ways these business owners give back. We are their ally in both celebrating their community efforts and in providing grants and volunteer time to further amplify those efforts. Look Externally Execute with Excellence Act with Professionalism Deliver Results 1 w ABOUT ALLY As a leading automotive financial services company powered by a top direct bank, Ally employees have a presence in communities large and small nationwide and share a commitment to helping these communities thrive. With approximately 7,000 employees in 45 states Ally Bank, the company’s direct banking subsidiary and nearly 15,000 auto dealers in 50 states across and member FDIC, offers an array of deposit the U.S., we are an Ally in your community. products, including certificates of deposit, savings Ally’s automotive services business offers accounts, money market accounts, IRA deposit financial services for consumers and dealers, products and interest checking. Recognized as including new and used vehicle inventory and one of the “Best Banks in America” by MONEY consumer financing, leasing, inventory insurance, Magazine two years in a row, Ally Bank now has commercial loans and vehicle remarketing more than 722,000 customer relationships and services. Ranked the No. 1 automotive services more than $40 billion in retail deposits. provider by Experian Automotive, Ally has more Ally’s Commercial Finance unit provides financing than $100 billion in outstanding auto loans to to middle-market companies across a broad range nearly 15,000 dealers and approximately of industries. 4 million of their retail customers. Ally Alabama Louisiana Missouri Nevada Employee Arkansas Massachusetts Mississippi New York Reach Arizona North Carolina Ohio California North Dakota Ally has Oklahoma Colorado employees Nebraska Oregon Connecticut in 750 Pennsylvania District of Columbia communities South Carolina Delaware across 45 states South Dakota in the U.S. Florida Tennesee Georgia Texas Iowa Utah Idaho Illinois Maryland Virginia Indiana Maine New Hampshire Washington Kansas Michigan New Jersey Wisconsin Kentucky Minnesota N ew Mexico West Virginia 2 w Approximately Ally 7,000 In 2012, employees are Ally financed located in states 45 more than 1.4 million across the U.S. vehicles through nearly 15,000 dealers–more than 1 of every 15 new vehicles financed Ally in the U.S. by the Ally has been a leading provider of financing for numbers: dealer inventories for nearly 100 years Ally has more than 4.8 million retail Ally extended customer relationships nearly in all 50 states $39 billion across the U.S. in credit to U.S. auto customers in 2012 Awards and Recognition Most Impactful NeighborWorks® Social Investor Award financial literacy classes through the Wallet Wise program, and hosting employee fundraisers to benefit Meals on Wheels. Ally received the Most Impactful NeighborWorks Social Investor award for providing flexible loan products to NeighborWorks The DAAA’s mission is to educate, advocate and promote healthy affiliates who provide affordable housing. aging to enable people to make choices that will improve their quality of life. Through a national network of nonprofit organizations, NeighborWorks creates opportunities for individuals in need to Ambassador of Distinction live in affordable homes in safe, sustainable neighborhoods. Ally received the Ambassador of Distinction award from the Community Service Award National Automobile Dealers Charitable Foundation (NADCF), recognizing Ally’s commitment to community outreach. The Society for Financial Education and Professional Development (SFEPD) presented its inaugural Community The Ambassadors Program of the NADCF provides financial Relations Award to Ally and its Wallet Wise program for support to educational institutions in the public or private sector supporting the financial literacy needs of underserved and emergency medical organizations in their communities. communities. Michigan Emmy-Nominated Financial Literacy Vignettes SFEPD’s mission is to enhance the financial literacy and Ally-sponsored “Get Smart with Your Money” vignettes, created economic development of individuals and households in the by Detroit Public Television, were nominated for a 2013 Michigan United States and to promote professional development. Emmy in the Community/Public Service (PSA) campaign category. Phy Stephens Award Ally received the Phy Stephens Award from the Detroit Area The vignettes, which focus on Ally Wallet Wise financial literacy Agency on Aging (DAAA) for supporting the distribution of more concepts, were developed and filmed in the metroD etroit area and than 13,000 meals for homebound and disabled seniors, offering reached an audience of more than 1.5 million people in the U.S. 3 CUSTOMERS For Ally, supporting customers means building communities, connecting with local businesses and creating the opportunity to grow and succeed. We pride ourselves on being there for our customers, more than 4.8 million of them, in thousands of communities across the country. When your bank is your ally satisfaction scores and CD retention scores at Ally Bank have been consistently over 90 percent Ally Bank began its journey in 2009 with the for four consecutive quarters. Ally Bank is often aim of offering a straightforward approach to recognized for its outstanding customer service banking centered on three core principals – to talk and performance and recently received two straight, do right by our customers and strive to Stevie® Awards for Sales and Customer Service, be obviously better. Four years later, more than two Corporate Insight Bank Monitor Awards for 722,000 customers throughout all 50 states have leading online banking tools and features, and put their trust in Ally Bank for their banking needs. Forrester’s 2013 “Outside In” Award in Customer Experience Design. As a branch-free direct bank, Ally is able to offer consumers its products and services in any Ally reaches communities in ways that go beyond location throughout the U.S. Our customer service our relationships with consumers as well. Our professionals are available 24/7 via Web or phone, Commercial Finance group is an ally for small and Ally also offers mobile banking. This allows business, providing $2.1 billion in loans across a consumers the freedom to bank whenever and variety of sectors. These small businesses care wherever they want. Ally offers a range of checking, for their neighbors by providing services such as savings and CD products, as well as online tools to dental care, physical therapy and transporting help consumers navigate their finances, such as a lab tests from medical facilities. Ally is investing CD laddering calculator and an interactive guide to in the future being built by the local construction, setting up trust accounts. manufacturing, and retail businesses that provide the infrastructure, services and support local Ally is committed to its customers, and that communities need to thrive. philosophy is resonating. Both customer Ally is often recognized for being a leader AMERICANBANKER and doing right by customers, most REPUTATION recently by these INSTITUTE organizations: 4 Ally has more than 4.8 million total customers in the U.S. across all 50 states “When a hailstorm In 2012, Ally
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