2015 Community Report safe. smart. strong. CVGairport.com safe. smart. strong.

Executive Summary COMMUNITY: Working together to 2 CVG: Safe, Smart, Strong 10 make a difference

2015 CARGO: Impressive growth, 4 Kenton County Airport Board 12 world-wide reach

PASSENGERS: More choices, OUR FUTURE: More service, greater 6 more convenience, better value 14 flexibility, shared success

CUSTOMER SERVICE: 8 More innovation, dedicated employees, a better experience Executive Summary CVG: Safe, Smart, Strong

The /Northern Kentucky International Airport is a vital component of our region’s economic health and one of the area’s greatest assets. It is an award-winning, multi-billion dollar transportation asset that showcases and promotes the economic well-being, strength and vibrancy of the Cincinnati and Northern Kentucky region on a national and global stage.

We are honored to report that CVG continues to make progress as we execute on our strategic plan and deliver results. They include operating a Safe, Smart, Strong aviation-based business. We are excited to report that we have been recognized internationally for our efforts.

Safe CVG now provides nonstop service to 57 airports, Safety and security are the top priorities of the including 38 of the top 40 U.S. markets, with operations at CVG both for our passengers and airport approximately 170 peak day departures, more than any partners. The airport earned the highest safety rating other airport in the Tri-State region. a commercial airport can receive from the Federal Aviation Administration in its annual review, and Our new partners Frontier, Allegiant, Ultimate remains the only U.S. airport to be fully Safety Act Air Shuttle and BransonAir Express have enjoyed early certified. success at CVG, which has led to additional flights to more destinations for our customers. The team at CVG continues to meet or exceed standards in safety and security as we strive for In order to cultivate more flights to more destinations, operational excellence. We are proud of our team landing fees at CVG have decreased 30% from every day for their hard work and dedication to $3.97 to $2.75 for calendar years 2014 and 2015. We safe operations. accomplished this through prudent fiscal management that provides stability for all carriers. Smart As a result of the hard work of the entire airport Air cargo is a significant part of CVG’s growth, resulting team and our relentless focus on customer service, in more jobs and investment in our community. The CVG was once again named Best Regional Airport in airport is currently the 9th-largest in North America in North America—for the fifth consecutive year. This terms of cargo tonnage. unprecedented global recognition underscores CVG’s proven track record of excellence. On behalf of the entire team of employees and our partner companies at CVG, please know we consider it While we are humbled by this honor yet again, we an honor to serve the entire region. We thank you for believe we can accomplish even more as we move your continued support as we all work to build on forward—more flights, more customer amenities and our success. supporting more economic growth for our region. Wm. T. (Bill) Robinson III Candace S. McGraw Strong Positive trends in local enplanements and cargo tonnage are the largest and most consistent since 2007, offering customers more flight options and bolstering the economic vitality of our region. Chairman Chief Executive Officer Kenton County Airport Board Cincinnati/Northern Kentucky International Airport

2 CVGairport.com | 2015 Community Report Safety and security are our top priorites. safe. smart. strong.

CVGairport.com | 2015 Community Report 3 KENTON COUNTY AIRPORT BOARD

Kevin W. Canafax Bryan Carlisle Kathy Collins Vice President Chief Executive Officer Vice President Private Banking Public Affairs-Midwest Region Maxim Crane Works, L.P. Fifth Third Bank Fidelity Investments

John A. Mocker Jr. J. Michael Schlotman William M. Schuler Vice President & Partner Senior Vice President and President & CEO LB Industries Inc. Chief Financial Officer Castellini Company The Kroger Co.

4 CVGairport.com | 2015 Community Report safe. smart. strong.

Robert G. Cooper Mike L. Drysdale Timothy S. Mauntel Retired, Vice President Owner Retired Public Finance Drysdale Direct Express Senior Vice President J.J.B. Hilliard, W.L. Lyons Morgan Stanley

Nathaniel G. Smith Chad L. Summe Paul T. Verst Partner Director President & CEO SSK Communities Strategic Accounts Verst Group Logistics Coupons Inc.

EXECUTIVE STAFF Candace S. McGraw Sheila R. Hammons Tim Zeis Chief Executive Officer Chief Financial Officer Chief Operating Officer

CVGairport.com | 2015 Community Report 5 PASSENGERS More choices, more convenience, better value

Over the last 12 months CVG has added or capacity and ninth in Frontier’s system of 55 cities expanded service to 20 markets, including some of for the highest seat capacity. the most popular business and leisure destinations in the country, including Austin, Dallas, Savannah, Vacation charter options are also on the rise with New Orleans and Washington D.C. expanded service offered by Vacation Express and Apple Vacations. The establishment of Allegiant, Frontier , Ultimate Air Shuttle, and the arrival of Branson CVG remains the premier airport in the Tri-State, Air Express, along with improved service from offering more than 170 daily departures to 57 cities our existing airline partners, has led to more — more than any other airport in the region — with choices, more convenience and better values for the only nonstop service to Europe in three states, our passengers. As a result, CVG ranks sixth in ’ direct flight to Paris. Allegiant’s system of 100 cities for the highest seat

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6 CVGairport.com | 2015 Community Report We are the Tri-State’s premier airport for business and leisure travel. safe. smart. strong.

CVGairport.com | 2015 Community Report 7 CUSTOMER SERVICE More innovation, dedicated employees, a better experience

CVG has been named Best Regional Airport in North America for five consecutive years by We continually look for ways to improve all areas SkyTrax. of customer service for our passengers. From new technology to parking amenities, we have recently introduced several new options to meet the needs of today’s travelers.

To help passengers better plan their time, CVG has implemented BlipTrack technology, which provides real-time information on activity levels at All of this would not be available to our passengers the security checkpoint. This added benefit enables were it not for the outstanding team of dedicated passengers and the airport to better anticipate employees at CVG, such as Valarie Teague, who wait times and to proactively adjust their plans. was recognized this year by the Tourism Council As one of the first airports to implement TSA of Greater Cincinnati with the Rose Award. This Pre-Check, we have decreased wait times by regional award honors the very best front line and one-third and have eased anxieties while peak service individuals who provide excellence beyond passenger volumes have doubled. the normal call of duty for visitors to Greater Cincinnati. Valarie, who has helped customers The airport website, CVGairport.com, adds the at CVG for more than 27 years, is a wonderful ability to view estimated wait times for TSA security example of the focus CVG places on exceptional clearance. The airport website also includes foreign customer service. language translation with the ability to view airport information in 80 different languages.

We have also introduced several new parking amenities, including courtesy golf-cart shuttle service for passengers in the Terminal Garage and complimentary electric vehicle charging stations in both the Terminal Garage and ValuPark lot. In addition, CVG now offers reserved premium parking options for customers who prefer to guarantee a spot in the Terminal Garage.

8 CVGairport.com | 2015 Community Report We focus on exeptional customer service. safe. smart. strong.

CVGairport.com | 2015 Community Report 9 COMMUNITY Working together to make a difference

Just as our team is focused on delivering great CVG has partnered with the American Heart customer service, the airport community values our Association and Medpace to create “Fit to Fly” strong ties to the people and organizations in our walking paths in both concourses and baggage region who make a difference and make the quality claim, enabling travelers to monitor and track of life in our area rich, engaging and rewarding. their progress.

Two USO lounges are available for service men and The annual “Plane Pull” sponsored by DHL, women to provide them with a relaxing environment and CVG has become an employee to rest or recharge. Complimentary refreshments favorite as teams form to see who can pull and other amenities are provided courtesy of the a plane the fastest to raise funds for Special generous support of donors, airport partners, local Olympics Kentucky. businesses and community volunteers. In addition to supporting causes that are important The team at CVG works to make sure veterans know to passengers and employees, CVG is proud of their service is appreciated with Honor Flights, which the strong arts heritage our region has to offer and are offered to men and women who have served partners with local arts organizations to showcase our country in the military. Honor Flight Tri-State some of the cultural jewels of our region, including flies World War II and Korean War veterans to visit the Cincinnati Ballet, local theater troupes, artists, their memorials in Washington, D.C. at no cost. We musicians and iconic Cincinnati touchstones. appreciate the support of all involved who have made these flights particularly special for hundreds of veterans.

CVG is also proud to host events such as SOAR (Starting Our Adventure Right), which familiarizes individuals with autism with air travel and airports. SOAR guests and their family members are offered a guided tour of the airport to include check-in, security, departure gate, aircraft boarding and bag claim.

See what makes CVG your Hometown Airport CVGairport.com/video

10 CVGairport.com | 2015 Community Report We value our strong ties to the community. safe. smart. strong.

CVGairport.com | 2015 Community Report 11 CARGO Impressive growth, world-wide reach

DHL’s hub experienced double-digit growth in 2013 and 2014. FedEx and Delta Cargo also rely on CVG for their air cargo needs. All played a part in CVG being awarded the Air Cargo Award of Excellence by the International Air Transport Association.

To keep up with demand, DHL is expanding yet again with a $108 million investment at its CVG hub, driven by the rise in e-commerce. The project, which is expected to be completed in 2016, will add more capacity, more warehouse space and approximately 50 new jobs to its existing base of 2,300. All of this is in addition to another $105 million that DHL has invested over the last Each night more than 40 flights land and take several years. off at DHL’s hub, carrying millions of pounds of cargo to and from Asia, Europe and Latin America. CVG’s efficient airfield, geographic location and competitive landing fees are among the reasons DHL has chosen CVG for one of its three global super hubs.

12 CVGairport.com | 2015 Community Report Helping sustain a cargo hub with global reach. safe. smart. strong.

CVGairport.com | 2015 Community Report 13 OUR FUTURE More service, greater flexibility, shared success

and the robust growth of our cargo operations, CVG is on track to share even more success with our customers and partners in the years ahead.

CVG and airlines have agreed on the framework of a new use agreement that will carry the airport through 2020 and provide more flexibility for future development. The airport’s strong track record of minimal debt, low landing fees and world- class facilities has positioned this essential regional asset for continued growth in airline service, air cargo and economic development.

Your CVG airport is an award-winning Five years as the Best Regional Airport in North transportation asset that showcases the economic America underscores our commitment to the strength and vibrancy of the region on a national region we serve. It also speaks to the momentum and global stage. We look forward to building on we continue to maintain as we work to diversify our our solid foundation as a strong regional asset in operations. With the addition of new airline partners the months and years ahead.

14 CVGairport.com | 2015 Community Report A solid foundation now and for years to come. safe. smart. strong.

CVGairport.com | 2015 Community Report 15 2015 Community Report safe. smart. strong. CVGairport.com

P.O. Box 752000 Cincinnati, OH 45275 CVGairport.com