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CORPORATE SUSTAINABILITY REPORT Table of Contents 3 CORPORATE SUSTAINABILITY REPORT Table of contents 3 TABLE OF CONTENTS Message from the Chairman ............................................... 5 5. Responsible procurement Message from the Corporate Sustainability Manager .......... 6 Our supply chain .........................................................................40 Our procurement practices .........................................................41 1. Our company Our vision, our mission, our commitment and our values ............7 6. Care for the environment Loulis Mills at a glance ................................................................8 Our approach to environmental protection ................................43 Our achievements in 2017 ............................................................9 Environmental management system ...........................................44 Our facilities ................................................................................10 Energy consumption & air emissions ............................................45 Our products & our services ........................................................12 CO2 emissions ..............................................................................46 Our contribution to the economy ................................................13 Waste management ....................................................................47 Our Corporate Governance .........................................................13 Transport-related emissions .......................................................47 Our code of conduct....................................................................14 Environmental protection projects .............................................48 Our active involvement ...............................................................15 Environmental compliance .........................................................48 Our awards ..................................................................................16 7. Care for our people 2. We cooperate with our stakeholders Employment & recruitment .........................................................50 Our stakeholders .........................................................................18 Employee benefits ......................................................................53 Labour/management relations ...................................................53 3. Our approach to Sustainable Development Human rights ..............................................................................54 Corporate responsibility & Sustainable Development .................20 Health & safety ............................................................................54 Strategy, risks & opportunities ....................................................20 Employee development & training ..............................................56 We focus on material topics ........................................................22 Initiatives ....................................................................................57 Our certifications ........................................................................25 Our contribution to Sustainable Development Goals...................26 8. Care for the local and wider community Our goals.....................................................................................28 Training & promoting nutrition culture .......................................58 Future goals up to 2020 ..............................................................30 Support to vulnerable groups .....................................................60 Local communities & initiatives ...................................................62 4. Responsibility for our products and customers Caring for the consumer health & safety .....................................32 9. About the report ............................................................ 64 Quality assurance & grain, flour & mix quality control ................33 Research & innovation ................................................................34 10. Annex ........................................................................... 65 Promotion of healthy food & lifestyle ..........................................35 Product labelling ........................................................................35 11. GRI Standards Index ....................................................... 67 Responsible product communication .........................................36 Customer support services ..........................................................39 12. External assurance ........................................................ 73 CORPORATE SUSTAINABILITY REPORT 2017 Message from the Chairman 5 Message from the Chairman Dear readers, The report you hold in your hands is Loulis Mills fourth consecutive Corporate Sustainability Report. With these publications we actively show our commitment to outlining and communicating the practices we apply which implement to incorporate sustainable development principles into our everyday operations. At Loulis Mills, we acknowledge it is our duty to protect the environment, support society and develop in such a manner as to make a positive contribution to the welfare of future generations. For this reason, sustainable development is an Our people indispensable prerequisite of our corporate strategy. Through a specific set of sustainability-related goals of short, medium and long-term nature, we seek are the key to succeed in our mission: to grow by investing and innovating with a view to providing high quality products and excellent customer service, and creating to our success value for our people, our partners, our shareholders and society. Today, our company operates in Greece with 2 state-of-the-art production facilities in Sourpi and Keratsini, ranked at the top of the Greek flour industry in terms of milling, sales and technology. Having realised that our company is a substantial part of the communities in which we operate, we believe that cooperation with other bodies, innovation, diversification, financial soundness, constant market presence and our expansion into new markets are the key ways that enable us to maintain our company's positive impacts on our people, the local communities where we operate, the environment and economy. In the expectation to to maintain our leading position in our industry, in 2017 we put also into practice an investment plan that seeks to product improvements in terms of health, quality and safety, as well as to improve the machinery and production process for energy saving purposes. Moreover, we make systematic investments in the development of our people who are the key to our success. The Greek Baking School that was founded in 2016 continued its operations, driven by the vision to contribute to the development and improvement of the Greek bakery sector. At the same time, the Loulis Museum hosted numerous actions promoting our social contribution to experiential learning. It is expected to launch its operations in autumn 2018 with a new enriched training programme in a new area we are currently setting up. As a result, in 2017, faithful to our vision and commitments, we made considerable progress in incorporating our strategy and implementing most of our goals while setting new ones and we are proud of that. Nikos Loulis CORPORATE SUSTAINABILITY REPORT 2017 6 Message from the Corporate Sustainability Manager Our company 7 Message from the Corporate Sustainability Manager 1 Our company Dear partners, OUR VISION, OUR MISSION, OUR COMMITMENT AND OUR VALUES Compiling the fourth consecutive sustainability report of Loulis Mills gave us the opportunity for another year to evaluate our performance and also to renew our commitments and reassess our goals. Despite the adverse conditions of the Greek economy, Loulis Mills is placed again at the top of the Greek flour industry in terms of milling, sales and market share, enabling our company to have a more To lead the way while respecting No wind favours optimistic view of the future. values, tradition, people and the Our positive financial results allow us to pursue the development and growth of he who has environment. We pursue Loulis Mills, thus managing to support both local communities and the economy. VISION By generating value for all our stakeholders, we extend our positive influence no destined port the development and secure our company's viability. Our goal is to improve persistently the material topics regarding our company's operations and this is exactly what we Michel de Montaigne, and growth try to analyse in this report. We also attempt to clearly define how our company 1533-1592, of Loulis Mills contributes to the achievement of the 17 UN Sustainable Development Goals to the French essayist extent possible in the sector we operate. To grow by investing and innovating It is our obligation to secure in all manners the quality and safety of our products with a view to providing top quality as well as top customer service. The good reputation of Loulis Mills and its products products and excellent customer are very important assets for our company and the key driver of its sustainable service, and creating value for our development. We invest over time in product excellent quality, in promoting MISSION people, our partners, our shareholders healthy food and lifestyle and in providing top services and responsible and society. communication. Nowadays, a product cannot be designated as a quality product, in the broader
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