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Retailer Reference Guide

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Retailer Reference Guide RETAILER REFERENCE GUIDE Updated October 2017 INDEX Contact Information ..............................................................................................................................................................3 Retailer Services Portal .......................................................................................................................................................4 General Information ...............................................................................................................................................................5 Scratch Games ...........................................................................................................................................................................6 Information Kits ..........................................................................................................................................................7 Ticket Delivery .............................................................................................................................................................8 Activation/Sales ..........................................................................................................................................................9 Ticket Front/Back ......................................................................................................................................... 10-11 Scratch Ticket Redemption ..............................................................................................................................12 Settlement/Billing ...................................................................................................................................................13 Ticket Returns ...........................................................................................................................................................14 Inventory and Balancing Forms .....................................................................................................................15 Accounting Issues and Tips ..............................................................................................................................16 Lotto Games ............................................................................................................................................................................17 Requests for Adjustments ....................................................................................................................... 18-19 Powerball .....................................................................................................................................................................20 Mega Millions .............................................................................................................................................................21 Lucky for Life .............................................................................................................................................................22 Hot Lotto ......................................................................................................................................................................23 Gopher 5 ......................................................................................................................................................................24 Northstar Cash .........................................................................................................................................................25 Daily 3 ............................................................................................................................................................................26 Progressive Print-N-Play ..................................................................................................................................27 Reports .............................................................................................................................................................................. 28-30 Responsible Gambling .......................................................................................................................................................31 CONTACT INFORMATION MAIN NUMBER 651-635-8273, option #2 — Twin Cities Metro Area 1-888-Lottery (1-888-568-8379), option #2 — Outstate CUSTOMER SUPPORT For problems with or questions about ticket cashing; Retailer Services Portal; SmartCount; ticket deliveries, ticket orders and returns; stolen, damaged, misprinted or fraudulent tickets; ticket accounting/reconciliation; general retailer questions about billing statements; and player questions. Open Monday–Friday, 7:00 a.m. – 5:00 p.m. IGT HOTLINE 1-888-487-9200 For problems with the lottery terminal. COMMUNICATIONS & LEGISLATIVE AFFAIRS For media/legislative requests. LOTTERY SALES REPRESENTATIVE Your sales rep can provide in-person assistance with lottery updates, marketing and promotional strategies, and assist with point-of-sale displays. RETAILER SERVICES PORTAL (RSP) Your one-stop shop for all lottery info, including billing statements, sales reports, game updates, and other lottery information at mn-lsp.lotteryservices.com. LOTTERY LEARNING LINK Online training for your new staff. Access from any PC, smart phone or tablet at www.gtechlll.com/login/mn or click the link in the RSP. 3 RETAILER SERVICES PORTAL BASIC REGISTRATION STEPS 1. Click the Retailer Services Portal link at the bottom of the mnlottery.com home page, or go to mn-lsp.lotteryservices.com. 2. Enter your retailer number. 3. Enter your terminal ID number. (This is listed to the right of TERMINAL on your sign- on receipt.) 4. Enter your passcode (the number you use to sign onto your terminal). 5. Enter your username. This can be any name you choose, provided someone else has not used it, but must be at least six characters. 6. Enter a password. It must be at least eight characters long and must contain at least one uppercase letter, one lowercase letter, one number, and one special character. 7. Enter your title (i.e., Manager, etc.). This cannot contain any spaces. 8. Upon completion of registration, you will receive an email titled “Welcome to the Retailer Services Portal.” Your registration/account is not active/authenticated until you select “CLICK HERE” within the email. Once you select “CLICK HERE,” you will be directed back to the login home page. You can now log in to your account. 4 GENERAL INFORMATION How to Claim Lottery Prizes Players should sign the back of their tickets in the space provided upon purchase. Prizes up to $599 on a single ticket can be claimed at any Lottery retailer (provided funds are available) or by mail. Winners of prizes between $600 and $50,000 on a single ticket must claim their prize at any Lottery office or by mail with a completed Ticket Claim Form. Winners of prizes over $50,000 on a single ticket must claim the prize in person at Lottery headquarters, 2645 Long Lake Rd, Roseville, MN. Office hours are Monday- Friday, 8 a.m. - 5 p.m. Players claiming prizes of more than $50,000 are asked to call Customer Support at (651) 635-8273 before claiming the prize. It takes approximately 90 minutes to cash the ticket and pay the prize. Tickets for lotto games (anything printed by a Lottery machine, like Powerball, Hot Lotto, Gopher 5, etc.) expire one year from the date of the drawing. Scratch tickets expire one year after the game officially ends. If the one-year deadline falls on a weekend or holiday, players have until the end of the next business day to claim the prize. Winning Lotto Numbers Players can get the winning numbers on mnlottery.com. Ordering Supplies Order ticket stock and play slips via your Lottery terminal. 5 SCRATCH GAMES 6 SCRATCH GAMES Information Kits A new game information kit will be delivered to the store prior to each new game start. Scratch News includes information on new game start dates, game end dates and last dates to claim prizes. It also includes plan-o-grams to follow for promoting all scratch games currently on sale, plus a merchandising plan that shows placement of the point-of-sale pieces. Scratch Games Odds posters list the overall odds and the SCRATCHEective: June, 2017 All odds listed are approximate. GAMES Players must be 18 years of age or older. Visit mnlottery.com unclaimedODDS prizes, last date to claim prizes and game odds. BIG MONEY QUICK 6’S SUPER CROSSWORD PAC-MAN® MONEY HUNT $50,000 RICHES $25,000 CASH LINES odds for individual prizes in each game. By law, odds must be (578) Overall odds 1 in 3.28 (629) Overall odds 1 in 3.88 (644) Overall odds 1 in 3.64 (651) Overall odds 1 in 3.6 (657) Overall odds 1 in 3.02 (664) Overall odds 1 in 3.85 Prize Odds Prize Odds Prize Odds Prize Odds Prize Odds Prize Odds $50 1 in 7.79 $1 1 in 8 $5 1 in 6.67 $5 1 in 6.06 $20 1 in 6.67 $3 1 in 8.33 $75 1 in 11.12 $2 1 in 13.33 $10 1 in 13.33 $10 1 in 16 $25 1 in 25.02 $6 1 in 15.99 $100 1 in 26.04 $3 1 in 40 $15 1 in 99.83 $15 1 in 133.28 $30 1 in 25.02 $9 1 in 33.37 $125 1 in 99.94 $4 1 in 75 $20 1 in 200.4 $20 1 in 99.92 $40 1 in 66.74 $10 1 in 57.02 $200 1 in 334.45 $5 1 in 109.1 $25 1 in 80.08 $25 1 in 65.32 $50 1 in 24.98 $15 1 in 80.06 $250 1 in 49.65 $7 1 in 400.21 $30 1 in 99.98 $30 1 in 199.57 $75 1 in 301.42 $19 1 in 100 $300 1 in 241.42 $10 1 in 599.95 $50 1 in 100 $50 1 in 154.58 $100 1 in 24.96 $30 1 in 239.22 posted within the store for every lottery
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