CASE STUDY Bispebjerg and Frederiksberg Hospital uses Quadient’s Web Tracking System (WTS) for visibility into delivery activity Challenge Bispebjerg and Frederiksberg Hospital, one of four emergency hospitals in the Capital Region of Denmark, employs 4,200 staffers, who serve over 460,000 citizens. It is currently expanding by adding 85,000 new square meters and converting 12,000 square meters into “New Hospital Bispebjerg”. With a vast and growing area to cover, the central logistics team needed an innovative solution to track the internal delivery of an average of 1,200 parcels per month. Solution The Bispebjerg and Frederiksberg Hospital logistics team Visibility into movement of parcels turned to Quadient Web Tracking System (WTS) for end- to-end visibility into their receipt and delivery activity. With With an already vast and still growing area to cover, the central WTS, the team has a complete view of their internal delivery logistics team needed an innovative solution to track the internal process of parcels and is able to locate a package and track delivery of parcels. Bispebjerg and Frederiksberg Hospital receives the movement history from the carrier to the recipient. all deliveries at a central location – the Logistics Management Facility. The logistics team, comprised of 15 staff members, then Results distributes the parcels to 80 locations over a large expanse. With WTS equipment and processes, Bispebjerg and Frederiksberg The challenge that the team faced was being able to properly Hospital can now establish proof of delivery at the time of receipt track and trace the 1,200 (and increasing number of) parcels they (which removes disputes with the carriers); locate parcels much receive on average each month. Items received include internal more quickly and easily; and save time in reporting thanks to parcels from other facilities within the Hospital, IT equipment, the WTS dashboard that provides statistics on deliveries. cooling packages, and other parcels of high value and importance. About Bispebjerg and Frederiksberg Hospital Bispebjerg And Frederiksberg Hospital is one of four emergency hospitals in the capital region of Denmark. Along with a num- ber of other hospitals and the University of Copenhagen, Bispebjerg and Frederiksberg Hospital forms part of the Copenhagen Uni- versity Hospital. The hospital employs 4,200 staffers, who serve over 460,000 citizens. It is currently developing into “New Hospi- tal Bispebjerg” by adding 85,000 new square meters and renovating many of the existing buildings for new functions. Easy-to-use platform “We found Quadient WTS through an online search and learned that another hospital in Denmark uses WTS, so we went there to see the WTS solution in action,” said Louw Møller. Once the Hospital decided to utilize WTS, Quadient installed the cloud- based solution in two days and then the Hospital logistics team set up the rest of the system within three weeks, which included implementing delivery points, registering locations and departments in WTS, and training the staff on the application. With the new WTS equipment and processes – including handheld devices, label printers, scanning handles, and multiple scanning steps of delivery locations barcodes – the logistics team is able to find missing parcels more quickly and easily, have better documentation and statistics pertaining to their deliveries, as “We wanted to be able to locate parcels and reduce the well as gain time savings in reporting. “The platform is really time on tracking parcels. It was also an important goal easy to use, with an intuitive dashboard for parcel tracking and to achieve documentation and notes of deliv ery,” said clear overview of the number of deliveries for any period of Henrik Louw Møller, Head of Logistics at the Hospital. time, whether daily, weekly, monthly, or yearly,” said Jacobsen. The Bispebjerg and Frederiksberg Hospital logistics team A happy customer turned to Quadient Web Tracking System (WTS) for end- to-end visibility into their receipt and delivery activity. With “Quadient has been a most trusted advisor for us WTS, the team has a complete view of their internal delivery in the implementation of WTS within the Hospital. process and is able to locate a package, as well as trace its They real ly listened to our needs and helped us movement history from the carrier to the recipient. “We had solve the issues that we had,” said Jacobsen. an incident where a department was missing a parcel. The delivery agent was certain that it was delivered to the right “Quadient has a well-developed product and is delivering top- place, but the recipient could not find the parcel. Looking it up notch customer service. We hope to work with Quadient in in WTS, we realized that the parcel was delivered to the wrong other aspects, and are exploring their parcel lockers solution, department. We were able to retrieve the package and then as well as po tentially expanding into the tracking of medicine deliver it to the right recipient in no time,” explained Joe Jacobsen, and other important samples,” concluded Louw Møller. coordinator of goods receipt, FM Unit, Logistics at the Hospital. About Quadient® Quadient is the driving force behind the world’s most meaningful customer experiences. By focusing on four key solution areas including Customer Experience Management, Business Process Automation, Mail-Related Solutions, and Parcel Locker Solutions, Quadient helps simplify the connection between people and what matters. Quadient supports hundreds of thousands of customers worldwide in their quest to create relevant, personalized connections and achieve customer experience excellence. Quadient is listed in compartment B of Euronext Paris (QDT) and is part of the CAC® Mid & Small index. For more information about Quadient, visit www.quadient.com..