Welcome to Bournemouth a staff handbook for our town 1 A warm welcome to Bournemouth Contents Welcome to Bournemouth 2 Bournemouth as a tourist town 3 Things to do & see 5 Bournemouth events 7 Bournemouth by night 9 Beyond Bournemouth We very much hope you will enjoy You’re joining a very important part of 10 living and working here – tourism is a the town, tourism is worth more than Making visitors happy major industry to the town and we’re £479 million to Bournemouth and 11 delighted you’ve chosen to become supports nearly 10,000 jobs. And it Access all areas part of it. Bournemouth’s beautiful doesn’t just impact hotels and tourist 13 beaches and stunning gardens are a attractions, visitors spend in just about Getting around major draw, but visitors also return for every sector - shops, pubs, restaurants, 14 our hospitality – a warm welcome from spas, transport and more. Without a Get in touch: people like you. healthy tourism industry many of the 01202 962 072 town’s facilities and packed events
[email protected] It’s the people that visitors interact programme simply wouldn’t exist. coastaltourismacademy.co.uk with that make the difference to a visitor’s experience, transforming an Customer service is very much at the average holiday into a great one - a heart of the National Coastal Tourism personal greeting or friendly smile can Academy, we hope you will find this be pivotal in someone’s day. booklet helpful in discovering what Bournemouth has to offer visitors and how to deliver top service to everyone.