Portland Golf Club Associate Head Professional
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Portland Golf Club Associate Head Professional Overview Portland, OR | The Portland Golf Club (PGC) Associate Head Golf Professional (AHP) will work with the Head Golf Professional to lead a talented and versatile staff to provide outstanding and memorable Member services. The position will promote an exceptional "golf experience" by providing services and programs for all Members to enjoy. PGC, one of the top private clubs in the Pacific Northwest, is seeking to place a highly capable professional with strong leadership experience. A positive, innovative and energetic approach to programming and duties is essential. In addition to leadership and teambuilding skills, a focus on family and social golf activities for all levels of players is paramount. Visibility, member engagement, and authentic enjoyment of building member relationships is critical, as is a detail-oriented customer service attitude. Club History Portland Golf Club is an oasis, offering a golf and clubhouse experience unlike any other within this region. Established in 1914, Portland Golf Club is regarded as one of the most prestigious, challenging, and enjoyable member-owned golf clubs in the Pacific Northwest and continues to cultivate its place in history as a championship golf facility. The picturesque golf course and modernized clubhouse support golf and social functions that are compatible with the members’ and their families' values and interests. Portland Golf Club’s championship tradition is evidenced by the legendary players who have graced the greens of PGC. They include Bobby Jones, Ben Hogan, Sam Snead, Byron Nelson, Cary Middlecoff, Jack Nicklaus, Arnold Palmer, Gary Player, Billy Casper, Lee Trevino, Greg Norman, Curtis Strange, Payne Stewart, Paul Azinger, Kathy Whitworth, Donna Caponi, Nancy Lopez and more. Most recently, PGA tour winner Ben Crane, who grew up learning the game of golf as a PGC junior golfer, is now a third-generation member. The legendary Ben Hogan shot 65-69-63-64 to win the 1945 Portland Open at PGC. The 63 (tied by Dr. Cary Middlecoff at the Western Open) stands to this day as the course record. Mr. Hogan returned to PGC the following year to capture his first major at the prestigious PGA Championship in 1946 and the following year led the American team to a near clean sweep of the British team in the 1947 Ryder Cup at PGC. Over the years, PGC has hosted seven Portland Opens, five Portland Classics, the 1969 Alcan Championship, and the 1982 U.S. Senior Open. In addition to golf’s historic legends of the past, PGC has played host to more recent tournaments such as the Fred Meyer Challenge, and the U.S. Women’s Amateur Championship of 2015. Portland Golf Club Profile At present, there are approximately 580 members – comprised of 499 Golf and 81 Social Members The department is comprised of 30 full-time and part-time employees A robust caddy program is comprised of 40 caddies during the peak season The 18-hole golf course most recently supported 45,000 rounds in 2020 The Club employs 140 FTEs in all departments during peak season. Member initiation fee is $56,000 with dues of $8,750 annually The Club uses ClubEssential for its POS system, Golf Genius for tournament management, and ForeTees for tee time scheduling The Pro Shop is owned by the PGC The average age of Club Members is approximately 60 years old Club Website: www.portlandgolfclub.com Experience Required MINIMUM QUALIFICATIONS College or University Bachelor's Degree preferred Experience in operating a high-end private golf facility or an equivalent combination of education and experience Excellent communication skills Excellent guest service skills Strong leadership Demonstrated knowledge in Golf Genius, ForeTees, and Point of Sale platforms Organizational skills Special Requirements Must be a current class "A" member of the PGA or LPGA T&CP Extensive knowledge in Golf Management Knowledge of U.S.G.A. rules, handicap, course rating system and the mechanics of golf Knowledge of sports merchandising, sports fashion trends and golf equipment trends Ability to coordinate and expedite daily golf activities and tournaments Essential Responsibilities Position Summary | The Associate Head Golf Professional (AHP) position is comprehensive and must ensure successful achievement of the service goals established by the Board, Head Golf Professional, and Chief Operations Officer. The successful candidate will assist with operation of the pro shop, practice areas, and outside services. The AHP is a highly visible position requiring strong presence, leadership and communication skills with members, guests and staff. The Associate Head Professional is expected to be a leader in the Golf department by promoting a culture of excellence and passion for the game. These traits must resonate through all staff members. The AHP at PGC is expected to be the consummate professional, never losing sight of the primary objective of providing an exceptional golf experience for all the Club’s Members. Amongst many key competencies, a successful candidate needs to demonstrate the following: A golf professional that recognizes what a premier member and guest golf experience means, and can continually evaluate, enhance, and direct others to achieve that vision in a positive, energized, and intuitive manner. A service minded leader who is naturally focused on the details as well as a continuous evolution to enhance and personalize service delivery to members and their guests. Proven follow through skills and a history of responsiveness and proactive leadership, as well as an intuitive style of ‘continuous evolution to excellence’ in all that he/she does, plus the ability to instill that style in the team. Someone who is a hardworking, lead-by-example and very hands-on professional who sets clear accountabilities, provides thoughtful and regular feedback to staff members, recognizes the responsibility he or she must develop and mentor those who support him/her. A proven ‘leader’ with skills necessary for success, including but not limited to management and coaching, staff development, merchandising, communication skills, interpersonal skills, drive, integrity and diplomacy. Humility coupled with dynamic professionalism; ideally, someone who is able to deliver both positive and negative news in a respectful, well-reasoned manner. Personally, capable and comfortable with technology and incorporates its use, as appropriate in his/her everyday role, while never losing sight of the need for ‘high touch’ relations with members and guests. Possessive of strong organizational skills and an obsession with ‘all things golf,’ covering the details necessary to consistently achieve high levels of quality, member, guest and staff satisfaction and outstanding member experiences. Key Responsibilities Assist with recruitment, hiring, training, evaluating, and supervision of Pro Shop staff and Outside Services Staff. Assist with recruitment, training, evaluating, and supervision of the caddie program Oversee all golf services and operations. Assist with planning and execution of all Club tournaments. Interacts with food and beverage director about food and beverage needs for tournaments. Oversee the tee reservation system, starting, and monitoring of play Oversee the administration of the GHIN handicap program. Interprets and enforces golf rules and regulations. Interprets and enforces club policies, rules and regulations. Assists with Junior Golf program. Actively participates in Membership sales and retention. Plays golf with members of all skill-levels to generate enthusiasm. Represents the club in area professional events including local, state or national events. Attends national and sectional conferences and meetings, merchandise shows, educational and professional shows to encourage development and to enhance quality and image of the club. Collaborates with the grounds superintendent about maintenance issues that affect the playability of the golf course. Help prepare annual and monthly budgets for golf operations: takes corrective actions as necessary to help assure that budget goals are attained. Performs other appropriate tasks as assigned by the Head Golf Professional or General Manager Benefits Compensation & Benefits Salary commensurate with experience, qualifications and negotiable. Competitive health insurance benefits, 401k retirement and PTO per PGC policies. PGA or LPGA dues paid when in "good standing." Approved professional development expenses paid. Staff allowance per PGC policies; Oregon PGA Chapter Pro-Am fees paid for efforts in hosting PGC members when playing in these events. Facility usage and access per PGC policies. Interested applicants should their resume documents (cover letter, resume and references in one PDF document to Tim Hval, PGA Head Golf Professional at [email protected]. .