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Retail Access Optimization Initiative Docket No

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Retail Access Optimization Initiative Docket No Postal Regulatory Commission Submitted 9/13/2011 1:31:59 PM Filing ID: 75670 Accepted 9/13/2011 BEFORE THE POSTAL REGULATORY COMMISSION WASHINGTON , D.C. 20268-0001 __________________________________ Retail Access Optimization Initiative Docket No. N2011-1 __________________________________ FOLLOW-UP INSTITUTIONAL INTERROGATORIES OF THE AMERICAN POSTAL WORKERS UNION, AFL-CIO (APWU/USPS-9) (September 13, 2011) Pursuant to Rules 25 through 28 of the Rules of Practice, American Postal Workers Union, AFL-CIO directs the following institutional interrogatories to United States Postal Service as follow-up to Postal Service witness testimony at the September 8, 2011, hearing on the Postal Service direct case. Instructions and Definitions applicable to these Interrogatories are contained in the Interrogatories of the American Postal Workers Union, AFL-CIO to the United States Postal Service witness Boldt (APWU/USPS-T1-1-5), filed on August 15, 2011, and are hereby incorporated by reference. Respectfully submitted, Darryl J. Anderson Jennifer L. Wood Counsel for American Postal Workers Union, AFL-CIO Docket No. N2011-1 APWU/USPS-T-9 During the September 8, 2011 hearing on the Postal Service’s direct case, Postal Service Witness Dean Granholm testified about the nature of Postal Service comments in response to individualized customer concerns. a) For all facilities under review in the RAOI for which a discontinuance study has begun and public comments have been received, please provide all public comments received and USPS responses to these comments. b) How were the responses communicated or how will the responses be communicated to individual commenters and the affected community? c) When in the process are these responses provided? d) The Station and Branch Optimization and Consolidation (“SBOC”) initiative which was the subject of Docket No. N2009-1, utilized the Post Office Discontinuance and Emergency Suspension System (PODESS) to track discontinuance and emergency suspension activities. Field coordinators also used PODESS to generate documents for use in the discontinuance studies. Under PODESS, when analyzing customer concerns, postal officials were directed to “use Standard Language for common Customer Concerns and Responses (FDB).” See Slide 31 of USPS-LR-N2009-1/5, Discontinuance of Classified Stations and Branches Training Slides, filed August 13, 2009. Examples of the “standard language for common customer concerns and responses” can be found on Pages 43-55 of Library Reference USPS-LR-N2009-1/6, Station/Branch Optimization/Consolidation Initiative Decision Package Sample Documents and Instructions, filed August 13, 2009 (attached). i) The Postal Service now uses the Change Suspension Discontinuance Center (CSDC ) to facilitate discontinuance studies and closure decisions in the RAOI. Is CSDC also a document generating system like PODESS? Does CSDC include standard language for responding to customer concerns like what was utilized in PODESS? ii) If the answer to (b)(i) is affirmative, please provide the standard language for responding to customers concerns utilized in CSDC. iii) Please provide all additional direction, including any sample language, regarding the content of customer responses. Docket No. N2009-1 USPS Library Reference N2009-1/6 Station/Branch Optimization/Consolidation Initiative Decision Package Sample Documents and Instructions This Category 3 Library Reference contains (a) a list of documents typically included in SBOC Initiative discontinuance study packages; (b) sample copies of those documents; and (c) instructions for the completion of those documents. clsh PROPOSAL TO CLOSE THE <>, <> CLASSIFIED STATION AND <ESTABLISH/EXTEND/CONTINUE TO PROVIDE> <HIGHWAY CONTRACT ROUTE SERVICE> <RURAL ROUTE SERVICE> <CITY DELIVERY SERVICE> <NON-PERSONNEL UNIT> DOCKET NUMBER <> 1 sclscs PROPOSAL TO CLOSE THE SUSPENDED <>, <> CLASSIFIED STATION AND CONTINUE TO PROVIDE <HIGHWAY CONTRACT ROUTE SERVICE> <RURAL ROUTE SERVICE> <CITY DELIVERY SERVICE> <NON-PERSONNEL UNIT> DOCKET NUMBER <> 2 PROPOSAL PARAGRAPHS Below are sample paragraphs to help in writing your proposal. Before using a given response, make sure it describes the proposed replacement service correctly and that necessary supporting materials are part of the official record. i I. RESPONSIVENESS TO COMMUNITY POSTAL NEEDS first paragraph options: iclsh The Postal Service is proposing to close the <>, <> Classified Station and provide delivery and retail services by highway contract route (HCR) service administered by the <>, <> Post Office, located <> miles away. iclsr The Postal Service is proposing to close the <>, <> Classified Station and provide delivery and retail services by rural route service administered by the <>, <> Post Office, located <> miles away. iclsc The Postal Service is proposing to close the <>, <> Classified Station and provide city delivery service administered by the <>, <> Post Office, located <> miles away. iclsnpu The Postal Service is proposing to close the <>, <> Classified Station and provide delivery and retail services by establishing a nonpersonnel unit (NPU) under the administrative responsibility of the <> Post Office, located <> miles away. iclbh The Postal Service is proposing to close the <>, <> Classified Branch and provide delivery and retail services by highway contract route (HCR) service administered by the <>, <> Post Office, located <> miles away. iclbr The Postal Service is proposing to close the <>, <> Classified Branch and provide delivery and retail services by rural route service administered by the <>, <> Post Office, located <> miles away. iclbc The Postal Service is proposing to close the <>, <> Classified Branch and provide city delivery service administered by the <>, <> Post Office, located <> miles away. iclbcb The Postal Service is proposing to consolidate the <>, <> Classified Branch and provide delivery and retail services by establishing a contract branch under the administrative responsibility of the <>, <> Post Office, located <> miles away. <clsnpo>The Postal Service is proposing to close the <> Classified Station and provide delivery through the <> Classified Station, located <> miles away. Post office boxes from the <> Station will be relocated to the <> Station. General delivery customers will also be transferred to the <> Station. Customers will also have the option of city delivery carrier service 3 add to the first paragraph, if appropriate: option Customers will have the option of service to cluster box units (CBUs) or roadside mailboxes installed by customers on the carrier's line of travel. rbox Service will be provided to roadside mailboxes installed by customers on the carrier's line of travel. nbu Service will be provided to cluster box units (CBUs) installed on the carrier’s line of travel. new paragraph, if needed cbu CBUs are secure free-standing units of individually locked mail compartments installed and maintained by the Postal Service at no cost to the customer. These units will be placed in the public right-of-way on the carrier's line of travel. Parcel lockers will also be installed for customer convenience. scbu CBUs are secure free-standing units of individually locked mail compartments installed and maintained by the Postal Service at no cost to the customer. These units have been placed in the public right-of-way on the carrier's line of travel. Parcel lockers were also installed for customer convenience. npu A non-personnel unit (NPU) is a self-service unit which furnishes essential mail services, such as the collection and delivery of ordinary mail. Services such as the sale of stamps and money orders and the acceptance and delivery of Certified, Insured, Registered, Delivery Confirmation, Signature Confirmation, Collect on Delivery, and Express Mail are provided to the customers of NPUs by rural carriers at the time they service their units. Carriers are required to remain at the unit a minimum of 15 minutes each service day to provide these services. new paragraph: safety The Post Office facility had severe building deficiencies that included: <>. No suitable alternate quarters were available; therefore, service was suspended on <>. constant Workload at the <> Post Office <> Classified Station <> Classified Branch has remained constant, however, the small number of customers served and minimal number of daily transactions conducted indicate that <list alternate service> will continue to provide a maximum degree of effective and regular service to the <> community. decline3 Office service hours are determined by a workload analysis which includes the number of deliveries and revenue. A workload analysis conducted in <month> <year> indicated that customer usage and workload at the <> Classified Station had declined. This decline and the fact that the there are <> retail units located _ miles from the <> Classified Station. The Postal Service feels that a maximum degree of effective and regular service will be provided through <list alternate service and/or if there are other retail facilities located in close proximity> <> and <>, located <> miles away. evict 4 The Postal Service was asked by the lessor to vacate the facility. No suitable alternate quarters were available; therefore, service was suspended on <>. bldg The postal facility is in substandard condition. Building deficiencies include: <>. No suitable alternate quarters are available. lease The Postal Service was unable to negotiate an acceptable lease with the lessor. No suitable alternate quarters were
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