WODEN COMMUNITY SERVICE INC ANNUAL REPORT 07–08 WODEN COMMUNITY SERVICE INC ANNUAL REPORT 07–08

Frances Paterson’s entry in the Digital Eye photographic competition “My Life” CONTENTS

STRATEGIC PLAN 6

BOARD OF MANAGEMENT 8

APPRECIATION LIST 9

PRESIDENT’S REPORT 10

DIRECTOR’S REPORT 11

STAFF DEPARTURES IN 2007 – 2008 14

SPECIAL PROJECTS 16

CHILDREN’S SERVICES 18 LOLLIPOP CHILDREN’S CENTRE 18 WODEN / WESTON CREEK FAMILY DAY CARE 19 SCHOOL AGE CARE 20

STRATEGIC SERVICES TEAM 22 COMMUNITY DEVELOPMENT 22 COMMUNITY LINKAGES PROGRAM 24 VOLUNTEER PROGRAM 26 ASSISTANCE WITH CARE AND HOUSING FOR THE AGED 26

COMMUNITY PROGRAMS 28 COMMUNITY LIFE SKILLS 28 THE BIG ISSUE 29 WODEN YOUTH CENTRE 30 PERSONAL HELPERS AND MENTORS PROGRAM (PHAMS) 32 INDIVIDUAL AND FAMILY SUPPORT PROGRAM 33 HACC – HOME AND COMMUNITY CARE 34 TUESDAY RESPITE GROUP 35 COMMUNITY TRANSPORT 35 FRIDAY GROUP 36 SOCIAL SUPPORT FOR CENTRE BASED GROUPS AT PEARCE, CHIFLEY AND HUGHES 36

HUMAN RESOURCES AND INFORMATION TECHNOLOGY 38 Zoe Hazelton - Helping Hands My world is fi lled with many things but I had to choose one aspect of my life to refl ect on for this task. I FINANCE REPORT 39 decided to focus on the people who have offered me a helping hand throughout my life. They support me when I need help, they make me laugh, they inspire me to do things for myself and they share the same interests as me. These hands have made me who I am and will also guide me into who I am going to be

CONTENTS 5 STRATEGIC PLAN 2008–2010

This plan was developed by OUR VISION We will act with honesty, integrity 2. Build strength in the community 4. Support our staff the staff and Board of Woden and transparency Supporting, developing and Encourage volunteering and Identify and prioritise the training Community Service to express celebrating community strength We will be professional, ethical and recognise the inherent value of and development needs of our our values, our approach to our mutually respectful in all aspects of our volunteer contributions in the staff and provide the opportunity work and what we aim to achieve OUR VALUES work. We will be accountable for the development of a diverse, strong and resources to meet these in an by working with our community. effective and effi cient management of and healthy community. equitable way We put people fi rst staff, fi nances and services. We aimto maintain up-to-date and evidence Support the development and Develop strategies and processes We are committed to a cohesive and based practices. operation of other organisations that support our staff in dealing inclusive community. We seek to build and groups. with their day to day work including positive relationships, based on respect and OUR GOALS occupational health and safety, honest communication. We acknowledge Encourage and support the risk management and equal the value of people working towards 1. Develop and deliver services development of community based employment opportunities independence, self-determination and to support and strengthen our and initiated activities that build on autonomy. community. and celebrate community strength. Reward and encourage innovative service delivery We’re inclusive Be responsive to the needs and Work with the community to address circumstances of people seeking our issues collaboratively. 5. Strengthen organisational capability We support the principles of social justice assistance and offer them a service and the rights of individuals. We value that is understanding and respectful. Develop and maintain relationships Increase awareness of Woden diversity and the contribution it makes to with key stakeholders and service Community Service so that we have our community. Maintain our position as an delivery partners. a clear identity at the community, innovative service provider in the political and policy levels We are a proactive, responsive ACT by targeting programs to meet Participate in industry, peak body, and innovative service current and future needs. community and other forums Establish work systems that support to infl uence policy and initiate organisational operations We have an open door and create a Undertake research to understand programs. welcoming environment where people demographics, community strengths, Provide staff with the workplace feel comfortable. We will provide a service unmet needs and emerging social 3. Be accountable for managing our environment, tools and skills for that is fl exible and responsive. We will form issues and programs. resources responsibly. ongoing professional development partnerships with other service providers and service delivery improvements and lobby to ensure our community’s Develop and implement a way of Operate to professional standards needs are met. delivering our service that ensures and in a business-like manner in Learning and development that we work together to provide an securing funding and maintaining underpin WCS’s quality service We support each other to do our work integrated solution for people. accountability. delivery

We will work as a team and will collaborate Review our program and services Review governance structures and and communicate with each other in a regularly to ensure their ability to organisational design to enable us to way that demonstrates our respect, honesty, meet the community’s needs and meet the demands of the changing fl exibility and acceptance of one another. the aspirations of the participants. business environment. We value the contribution our staff makes Establish performance measures to the community. Staff will be supported and regular review processes for all to develop professional and personal skills our programs. and provided the opportunity to deliver quality services. Seek resources required to deliver services and facilities required by the We value being part of the community community.

We acknowledge our role in our Develop budgets that refl ect community delivering services, support the services, personnel and and advocacy. We value earning the accommodation required by respect of our community members and the organisation. acknowledge our responsibility to maintain mutually supportive partnerships.

6 Woden Community Service Inc. 2007 – 2008 Annual Report | STRATEGIC PLAN 2008–2010 7 BOARD OF MANAGEMENT APPRECIATION LIST

PRESIDENT: Woden Community Service ACTCOSS Salvation Army Marion Blake Inc would like to acknowledge ACT Shelter Samaritan House SECRETARY: the following organisations Janet Thompson for their generous support Ainslie Village Sing Australia throughout the previous fi nancial year. In supporting Woden All Souls Anglican Church Southern Cross Club TREASURER: Peter Mitchell Community Service Inc., they Belconnen Community Service Statesman Hotel Curtin are building and strengthening Chris Peters and the ACT Chamber of St Albans Anglican Church Lyons GENERAL MEMBERS: our community. Louise Clarke Commerce Martin Devine St James Uniting Church Curtin Communities@Work Louise Evans St Vincent de Paul Society Chris Healy Confl ict Resolution Service Ros Jackson The Big Issue Australia David Menzel Council on the Ageing (ACT) Helen Scully The Body Shop (Woden and Civic) Darrell Burkey and Computing DIRECTOR: Assistance Support & Education (CASE) The Choir of Hard Knocks Chris Redmond DonorTec The Music Shop (Belconnen) Members of the Board of Management of Woden Community Service Inc. Directions ACT The Rainbow are elected by the community and volunteer their services to support the Disability ACT Tuggeranong Community Arts Centre organisation in responding to the needs of the community. Peter Engel Tuggeranong Mental Health Team

Any person living, working or studying in Megan Hinchley Uniting Church’s Early Morning Centre the Woden area, or who is volunteering Welfare Rights and legal Centre in or using the services of Woden Inspire Foundation Community Service Inc. is eligible to Marsh P/L Woden Immanuel Lutheran Church become a member of the Board of Management. Renald Navily Woden Mental Health Team

Oxfam Woden Valley Community Council

Paul Barisic-Bentley – Land Art Yarralumla Uniting Church

Older Person’s Mental Health YMCA Chifl ey

Rotary Club of Woden Daybreak YWCA of Canberra

8 Woden Community Service Inc. 2007 – 2008 Annual Report | APPRECIATION LIST 9 PRESIDENT’S REPORT DIRECTOR’S REPORT Marion Blake Chris Redmond

Over the past year WCS has maintained Board Members have workshopped with those who have won awards, including From the volume of activities outlined in The brief was also critically important in WCS undertook a minimal organisational the provision of its excellent established senior staff to review and redevelop the Yvonne Weldon, Edie McLister and Brian this annual report the reader will note the discussions with the ACT Government and restructure that will group direct service services and responded to the Strategic and Business Plans as well as Pearce who were recognised as providing busyness that continues apace within the other potential developers in the event delivery programs together and create changing community environment with develop a Risk Management Plan. We best practice in their fi eld at the 2008 ACT organisation - at the service delivery level that a new purpose built community a strategic work stream. Kerry Bargas, the introduction of a number of new have also worked with senior staff to Childcare Awards. and most notably this year at the strategic centre was built to accommodate Woden who lead the Disability and Youth Teams, initiatives including the appointment of develop a Delegations Policy. level. Woden Community Service is well Community Service. Much of our thinking assumed responsibility for direct service a research offi cer, introduction of the Finally, a very big thank you to the known for the quality and responsiveness was also guided by the developments of delivery programs in the newly created PHaMS program and the staging of the As I am standing down as President this Volunteers, for their skills, time, generosity, of its service delivery and strong focus on North Weston and Molonglo, just to the Community Programs Team. The focus of Woden Community Festival. year after two years in the position I would as well as their continuing support of WCS. the people it works with, both as users of west of Woden Valley, as Woden would this team is to align service delivery across like to take the opportunity to sincerely Without you we could not run our programs. services and partners in servicing. While be a major centre for people in these programs, ensure principles underpinning Business and corporate aspects have thank the Board for their commitment to operationally Woden Community Service new developments until services and service delivery are in place, strengthen been developed in keeping with modern WCS and their ongoing support throughout is very strong, it has not been as strong infrastructure are developed. performance monitoring and promote practice, with great care taken to preserve this exciting and sometimes demanding 12 strategically. This was a key focus of the integration between programs. the well respected community service months. past year. Offi ce accommodation and community aspects we hold dear at WCS. facilities have been at a premium The Strategic Services Team, comprising I would like to thank Chris Redmond, the The Board identifi ed the need for a at Woden for many years and our community development, community Plans for the short term upgrade to Director, for his vision, commitment to strategic position that could progress a WCS’s services have expanded it has development for public and community improve staff accommodation and excellence and drive, successfully leading range of projects and initiatives that would been necessary to fi nd additional housing and the community festival and infrastructure is in progress, with the his staff through a period of modernisation build the organisation’s capacity and so accommodation for program teams and Woden Voice, also has responsibility refurbishment and acquisition of new and change with the development and created a Special Projects Offi cer position to bring together the service delivery for developing a social inclusion policy IT, offi ce and phone equipment almost implementation of more effective systems which picked up a range of tasks that have programs in WCS. Extra offi ce space was and practice across the organisation, completed. Thanks to the staff who have and strategies. Thanks also to Chris for his eluded the organisation in the past. One acquired next door with a former dental developing contemporary service worked through the disruptions and support to the Board. of the fi rst tasks was organising a strategic suite being transformed into a modern delivery models, research/business been fl exible in settling into the changed planning day for the Board to review WCS’s offi ce which now accommodates WCS’s development and associated environment. We believe the capacity of Thank you to the Staff for their ongoing strategic plan and develop a business plan HACC, Family Day Care and the Finance relationship development. This team is WCS will benefi t from the updated systems, work in the community as well as for for the year. This gave the organisation’s and Accounts Teams. Funds from the also responsible for strengthening and equipment and space. their innovation and commitment to leadership group a range of duties to ACT Government’s Community Sector enhancing the community development ensure services meet best practice. complete during the year. The strategic Infrastructure grants covered some of the model across the organisation. Longer term accommodation options Congratulations to all staff who have plan and business plans can be found in costs of refurbishment. are being pursued and we are currently completed qualifi cations and also to this report. While infrastructure and organisational in consultation with stakeholders, WCS Staff at There is an existing need to expand the structure are important in creating a anticipating a move into new modern the Children’s Services Many of the strategic initiatives will be accommodation in the current community strong foundation for the delivery of premises within fi ve years. In the Awards: Marion Donohoe referenced in this report. For many years centre to allow WCS to accommodate services to people in the Woden area, meantime we have been successful in our (Family Day Care), Brian WCS has been advocating for either a most of our direct delivery staff in the one quality and relevant service delivery bid for space at the Weston School site. Pearce (SAC), Neralie major renovation of the current community location. An application has been made is critical to WCS. Through the year Mitchelle WCS’s Children’s centre or a redevelopment which would to ACT Government to allow WCS to create we continued to deliver and develop Service Manager, Edie provide new offi ce space and improved an open plan offi ce which, other than services for people and opportunities McLister (SAC) and community facilities. WCS was awarded providing greater space has the additional for people to become engaged in Yvonne Weldon (SAC) funds by the ACT Government under the benefi t of integrating our work across their community. The reports that follow Community Sector Infrastructure grants to programs. We are awaiting a response outline service initiatives and community scope the organisation’s accommodation from government to proceed. activities that have been provided during and facilities requirements into the future. the year by WCS staff and in partnership Much of WCS physical infrastructure with other organisations and with the An architect was engaged to develop a (including accommodation) was severely Woden community. functional brief outlining the organisation’s dated – staff were using non ergonomic requirements. This brief has served student desks, old chairs and in some Some notable initiatives over the past many purposes, not the least of which cases donated computers. One of the year have been: has been to prompt our thinking on our strategic decisions made by the Board was service delivery model and engaging to renew offi ce equipment to bring the • the founding and consolidation of the the broader community and services in a organisation up to date with technology, Woden Voice, a community newsletter building that promoted greater community hardware and software and OH&S that is a joint venture by WCS and the engagement. compliant offi ce furniture to ensure that Woden Valley Community Council. staff have the equipment they need to do The quarterly newsletter is designed to their jobs effectively. strengthen connections in the Woden Valley community and keep residents up to date with local issues.

10 Woden Community Service Inc. 2007 – 2008 Annual Report | DIRECTOR’S REPORT 11 DIRECTOR’S REPORT (cont.) Chris Redmond

Kerry Bargas, Betty Shaw and Ian Lynch with their Yogies

• The Big Issue three way partnership • WCS and other community • A garden has been established between the ACT Government, organisations were highly engaged in the park adjacent to Lollipop community sector and the ACT in the consultations regarding school Children’s Centre to acknowledge the private sector to assist local socially closures in the Woden Valley. A contribution that Betsy Gallagher made isolated members of our community. collectively organised community not only to Woden Community Service The partnership seeks to raise funds forum was convened at St James but also to the people of Woden Valley. to create opportunities for vendors to Church in Curtin to develop a The Betsy Gallagher park has been reconnect with the ACT community. community response to the proposed “determined” a public park and the The partnership supports The Big closures to ensure that residents had native garden will serve as a reminder Issue to expand and continue the a voice in the consultation process. of her dedication to this organisation delivery of the program in Canberra, The forum developed and submitted and the community. particularly for the Vendors who are a proposal for the use of schools the focus of the program. Deputy Chief slated for closure in the Woden Valley • WCS provides seven school age care Minister, Katy Gallagher launched area, particularly Melrose Primary programs to primary schools in the the partnership at the ACT legislative and North Curtin Primary. WCS staff Woden Valley area. This year all of Kerry Bargas, WCS’s Manager of Youth Much of the art work and photographs Equally important is the contribution of Assembly which was also marked were also involved in supporting other the programs successfully completed and Disability Services was awarded a found throughout this report come from WCS’s volunteers who are engaged in by a performance by “The Jumpin’ communities whose schools were external accreditation, most in the high YOGIE in the Outstanding Youth Worker various programs and activities that almost every part of the organisation. Gateway Choir” – made up of socially on the list for closure, most notably quality category. With over 500 children category of the Youth Coalition of the ACT’s have been run at Woden Community The volunteers provide critical support to marginalised Canberrans, similar to the Tharwa Primary which is the heart of attending this programs weekly the annual awards. This award recognises an Service over the past year. The stunning people in the community in a variety of Choir of Hard Knocks. the community. While the school was coordinators and staff do a fantastic individual worker who has advanced the photographs are from the Inspire ways - from community transport to family ultimately closed it was retained as a job developing stimulating activities, rights and well being of young people Foundation’s Digital Eye Competition run by support, English languages classes to child • WCS and the other regional community facility. encouraging individuals and groups by advocating for systematic change, the Woden Youth Centre. Some 30 young care, home visiting to personal shopping community service organisations and providing strong role models for supporting young people to access full people submitted entries into - providing services that WCS is not able were provided with a 22 seat bus • WCS has also been working with Lyons students. membership of society and to be decision the competition. to. I would like to thank all the volunteers from ACTION to provide a fl exible Primary which will transition to an makers in their own lives. for their efforts and their dedication to the community transport service will early childhood centre in 2009 and Three staff were recognised in the ACT The art works are from an art group people they support. be provided to ACT seniors and will become a preschool to Year 2 Children’s Service Awards with Brian Betty Shaw and Ian Lynch who have hosted by Woden Community Service in people isolated through a lack of school. This has meant that although Pearce, Garran SAC, Edie McLister, Red worked as volunteers at the Woden collaboration with Belconnen Community The WCS Board has worked hard through transport options, which will improve the school’s hard work to create a Hill Juniors and Yvonne Weldon, Garran Youth Centre for over 10 years were Service’s Open Art Program for people the year and have been actively involved their capacity to participate fully bilingual school with 50 per cent of winning all three categories on offer. recently recognised for the Outstanding living with mental illness. It is also supported in setting the strategic directions of the in the life of their communities. The classes being taught in Italian will Not only are these awards a tribute to Contribution to Young People Award by Woden Community Service’s PHaMS organisation through developing, planning bus complements our existing 12 be lost to Yarralumla, it will become the School Age Care Program at WCS it at the YOGIES. This award recognises and Individual and Family Support Program and implementing initiatives that strengthen seater bus, two community transport a community centre for families also indicates the commitment of these an outstanding individual who works to and Belconnen Community Service’s the organisation and prepare it for vehicles and numerous volunteers with young children with child care, workers to the program. Edie and Brian improve the wellbeing of young people Day2Day Living Program. the future. who transport home bound people preschool and early primary school have been with the program for almost 20 in the ACT. Betty and Ian have committed to appointments and social activities. as well as a range of other early years. themselves to the young people of Woden WCS staff at all levels continue to Government department offi cers in both Last year the team provided over childhood development services. for over 10 years. They volunteer on a demonstrate their desire to work with and the ACT and Australian Government have 10,500 transports to Woden residents. WCS workers and volunteers won Yogie weekly basis to run the Bus Stop Café and support people in their programs and provided great support to WCS over the • For the fi rst time in fi ve years WCS Awards (the Yogies) this year in recognition band nights at the Woden Youth Centre. to contribute to a strong and cohesive past year. Thanks go to the multitude of • Woden Community festival, partially has obtained funding to support of their work to the young people of Betty, as known as Grandma by the community. I would like to acknowledge individuals and organisations that work with funded by ACT Government, will be humanitarian refugees through Woden. The YOGIES recognise, celebrate, young people, is 74 years of age. At 61 their efforts and commitment to their work WCS to deliver programs and services. held on October 25 in Eddison Park. Department of Immigration and promote and reward outstanding practice Ian is “retired” but keeps himself busy by and to the organisation which gives the The festival, another joint venture with Citizenship’s Settlement Grants Program. in working with young people in the ACT dedicating his time to young people. organisation the reputation it has and Last but not least I would like to thank the Woden Valley Community Council This 12 month program will provide and surrounding area. They are the ACT makes it a great place to work. people who use the services and access and oversighted by a community support for Iraqi and African refugees. Youth Sector’s equivalent of the Logies! programs provided by Woden Community management committee, is the fi rst WCS continued to provide services Service Inc. community festival in Woden Valley. to culturally and linguistically diverse A day of entertainment for young and groups long after funding ceased old, of workshops and market stalls due to the dearth of services on the and activities for all ages is in store. southside of Canberra. We look forward Staff are on a steep learning curve in to this program again becoming a event management, however, they mainstream service that WCS provides. have already applied for festival funding for 2009!

12 Woden Community Service Inc. 2007 – 2008 Annual Report | DIRECTOR’S REPORT 13 STAFF DEPARTURES IN 2007–2008

A number of staff left WCS • Bronwyn O’Leary was a stalwart with • Sandra Guiterrez worked in the during the year whose efforts WCS for some 27 years most notably Finance Team for three years and in the payroll and accounts team. as the Finance manager for a time, and contributions cannot go Bron is now working in a similar role before moving on to the Department unrecognised: at Tandem, a recently merged enity of HDisability Housing and Community comprising Fabric and Respite ACT. Service.

• Jovita Lopez worked for WCS for over • Sujata Chaudhri joined and left 10 years in Lollipop Children’s Centre. WCS’s Family Day Care program in Jovita provided genuine personal care something of a whirlwind 12 months to a generation of children in her roles which saw many positive initiatives in in the child care centre. Jovita is now the program. Sujata is now teaching studying to become an enrolled nurse. primary students in northern Canberra after completing a teaching degree • Doug Smith was one of the original while at WCS. workers in the Personal Helpers and Mentor program, assisting people • Stuart Poole has signed the WCS living with a severely limiting mental boomerang a few times, this time for illness. Doug is highly dedicated and a stint as the program manager of the his work changed the lives of many Big Issue. Stuart left to take a position people on their recovery journey. with Tandem.

• Phil Cowie, a Home and Community • Joanne Harris, a long term member Care Case Manager, left to pursue his of the School Age Care Program, interest in the delivery of services to most recently as the Program Director. young people with a disability. Joanne left to run a school based afters program in South Canberra. • Jackie Paul, program manager of the Individual and Family Support Program, brought many positive changes to the program and brought many agencies in to work with WCs in this important area. Jackie moved to Queensland to be with her partner.

14 Woden Community Service Inc. 2007 – 2008 Annual Report | STAFF DEPARTURES IN 2007 – 2008 15 SPECIAL PROJECTS Peta Fitzgibbon

In October 2008 WCS employed a • Initiated and provided ongoing WCS and Woden Seniors as a result of a The work that has been done by Mr The signifi cant amount of change Special Projects Offi cer to undertake a support for the reestablishment of the possible redevelopment of the Corinna Morschel is informing current ongoing occurring within WCS in the fi rst part of range of strategic projects to position WCS Social Club to strengthen team Street precinct. internal redesign of the current WCS and the 2008 led to the establishment of the WCS in its future service delivery and to work, to bring staff from the three will provide high quality input into any WCS staff Accommodation Group which assist in building the internal capability workplace locations together and As a result two functional briefs were opportunities that may emerge in the future Peta chaired and supported. Change of the organisation to meet future to provide opportunities for staff to prepared. These are to inform: for new accommodation for WCS. was affecting staff across a wide range of service delivery challenges and to take socialise and interact outside the issues including, their working environment advantage of emerging opportunities. work environment. Many thanks to A. Redesign and renovation of the current To inform and support the Functional and work practices, relocation and the core group of staff who have building at 26 Corinna to provide plans Brief work of Mr Morschel, Peta has been moving premises, creation of new teams The key activities during the supported this initiative throughout to accommodate a larger number of working on articulating the future service and relationships. The Forum kept staff year have been: the year, especially Nila Chaleune, staff, to modernise its internal structure delivery approach for WCS now and into up to date, provided staff feedback to Matt Gallagher, Kris Gordon and to meet OH&S requirements and the Director and ensured consultation Strengthening our Internal Capability: Lisa Hartwig who constantly kept accommodate new ergonomic desks the future. Signifi cant changes to the policy and information was shared both with the group active. etc; to create an open plan offi ce and program environment, collaborative the move of large number of staff to the • Engaging an outside facilitator Ms environment to encourage stronger models of service delivery including new suites of offi ces at 18 Corinna Street. Cheryl Gilroy from Peopledynamics, Positioning WCS for Service Delivery program and service integration and to joined up services, consortiums, changing Members of this Forum have provided to assist the Board review its Strategic into the Future create a stronger sense of teamwork. demographics, including both ageing enormous support to WCS through their Plan. This resulted in a revised population and demands for child care, consistency and commitment to provide Strategic Plan for WCS. • Peta took prime responsibility B. The identifi cation of the future complexity and diversity of the customer/ a staff voice and to engage with the for progressing with the Director, requirements of a contemporary service user base, workplace reforms, staff • Reviewing and refocusing the change processes. Many thanks to Fiona the ongoing challenge facing Community Service Centre. This brief attraction and retention challenges in Day, Emma Walter, Lynton Sheehan, Jenny WCS Business Plan, Values and WCS about the inadequacy of its has been prepared in the event that a the community sector – all these factors key priorities for WCS with the Pearce and Neralie Mitchell who have accommodation. The year saw new community service centre may be demand that WCS respond to and develop formed the core of the group. Team Leadership Group. Ms Gilroy further expansion of programs developed in Woden over the next 3-4 new ways of providing community services. assisted in this process also to ensure and staff, resulting in WCS leasing years. This ongoing work will provide the Board As part of the refocus on customer alignment with the Strategic Plan. a larger suite of offi ces at 18 with a blueprint for future service delivery service, increasing demand on staff To prepare for the forward looking Corinna Street to accommodate approaches. at reception and the diverse range of • Developing the capability of the functional brief, Peta and Mr Morschel staff to deliver essential programs. service users, OH&S issues of outdated Team Leadership Group with the visited a diverse range of local community This development underpins the Positioning WCS for future service work environment, a review of reception assistance of Ms Lyn Russell, from services to explore and research the continuing lack of appropriate development in the Weston/new and front of offi ce service has occurred. Human Dimension Consultancy physical environment of their service accommodation facilities for WCS Molonglo area: Issues identifi ed are being rectifi ed and based in Canberra. delivery design, accommodation which is now reaching a critical new infrastructure, computers and desks, arrangements, new approaches to WCS is keen to be part of the service point. Signifi cant progress was made telephony modernisation and programs • Engaged Dr Helen McKenna to contemporary service delivery with a development infrastructure in the new during the year around developing is beginning to signifi cantly change conduct Risk Assessment Workshops citizen focus and to look at the integration North Weston and Molonglo residential a Functional Architectural Brief to and improve the work practices at the for both the Board and the Team of service centres into the life of the development to support this new provide detailed specifi cations to Reception point. Within the constraints of Leadership Group. Risk Assessment community. Services visited included other community emerge and establish the key refl ect the current and future growth the current physical layout of Reception, Plans are now in place in WCS and regional services, Belconnen Community social infrastructure essential for a healthy and needs of a contemporary the review has provided the basis for the will guide ongoing work to ensure Service, Communities@Work, Gungahlin, and vibrant community. Community Service Centre. future redesign of Reception area with a identifi ed action takes place. and the new Child and Family Centres at greater focus on customer service and Gungahlin and Tuggeranong. The new As a fi rst step WCS, together with ACTCOSS, • The work was undertaken by local the streamlining of services and functions • Exit Interview Process established Centrelink Concept Offi ce in Tuggeranong Galilee Inc and ParentLine, partnered as and process put in place for architect consultant, Mr Alan and increased staff safety and security. Morschel. While the initial project for was also visited to see fi rst-hand new offi ce a Consortia, and submitted an Expression feedback from staff who are design built around community access, of Interest to the ACT Government for leaving WCS. Mr Morschel was to look at possible redevelopment options for the technology and access points for citizens a strong integrated presence in one of the proposed new Community Hubs at current building at 26 Corinna Street, and integration of services. These provided this request expanded early in the an excellent opportunity to benchmark Weston. WCS believes that this presence new year when WCS was advised our current Service Centre at Woden and will expand its capacity to meet the that developers were in discussion to look at new service delivery options increasing needs of the Woden with the ACT Government about a and designs which focus on services that valley area. possible new site for both enabled collaboration with other partners and are citizen centric service and an integral part of the community.

16 Woden Community Service Inc. 2007 – 2008 Annual Report | SPECIAL PROJECTS 17 CHILDREN SERVICES

LOLLIPOP CHILDREN’S CENTRE Services. Amanda Mytka has completed Jelena Milosavljevic and I fl ew to a Vose, Shagufta Sambal, Lessly Lamig recruit more Home Based Child Care The Weston playgroup provides an a Diploma in Children’s Services. Jelena conference “Under Three Matters” in are greatly valued for their important workers as we have large numbers of opportunity to the home based child care Funding Bodies: Department of Families, Milosavljevic and Fatemeh Moradian have Brisbane. The conference was well contribution to the centre. children on our waiting list. workers to network with their peers, as well Housing, Community Services and almost completed an Advanced Diploma presented and thought provoking. The Indigenous Affairs (Federal Government) as draw ideas from the session to utilise in Children’s Services. I have completed an focus was on integrated service delivery Lollipop will be hosting a Grandparents Child care workers are able to care for and Offi ce of Children, Youth and Family Advanced Diploma in Community Service for the early childhood years. in their own homes to maintain and offer Day again in October so hope we see a maximum of four under school age Support (ACT Government) Management and Children’s Services. quality care for children and families. The lots of parents and grandparents join us children and three school age children, Toy library is also located at the Weston Director: Neralie Mitchell Presentations included Attachment in for the morning. We have been fortunate to be able to the early years, stress (for children) in giving them a maximum of seven children primary site and this is available to allow the Lollipop Children’s Centre is a 60 place, continue to provide our own relief staff early childhood settings, Footprints in time including their own. Fieldworkers visit each childcare workers to borrow an assortment mixed mode childcare centre which is one again this year as this means that the an Indigenous study the importance of WODEN / WESTON CREEK child care worker about once a fortnight to of age appropriate toys free of charge. of a range of children’s services operated children are cared for by carers who play, early intervention and literacy for FAMILY DAY CARE monitor and discuss each child’s progress, by Woden Community Service. We provide are familiar to them. At times we have children. We have spent time refl ecting to circulate toys and to pass on information. Since July 2008 we have had access to a 22 long day care places, 14 permanent been unable to book staff professional centre practice especially in the areas of Funding Body: Department of Education, Generally these visits are random and 22 seat bus which is funded by ACTION and part time places and 23 occasional care development outside the centre as there attachment and inclusion. Employment and Workplace Relations the child care worker does not know the organised through the HACC Program. The places each day. This year we have has been no available suitable relief. (DEEWR) fi eldworker is coming. bus has enabled us to transport our home experienced a very strong demand for Current Centre Staff: Program Manager: Jenny Pearce based child care workers and their children places in the under three years age group, Lollipop fees increased in July. Fee Neralie Mitchell Director The coordination unit supports the service in care, who do not have transport. They are for permanent and occasional care. With increases were kept to a minimum and Jelena Milosavljevic L 5 Woden Community Service Inc sponsors by providing information, resources collected from their homes and transported permission from Offi ce of Children, Youth Lollipop remains competitive with other Fatemeh Moradian L 5 the Woden/Weston Family Day Care and equipment as required. They also to playgroup. This has been of great benefi t centres. The fee increase will help to cover Amanda Mytka L 4 and Family Support we have lowered Scheme coordination unit. The coordination coordinate a playgroup, offer training, as these carers were feeling isolated due increased costs of materials for the program, Patricia Benson L 4 the age at which children move to the place children with the Home Based to their lack of transport and the diffi culty in upgrading old equipment and increased Ellen Greed L 3 unit supports and monitors home based Preschool room to provide more spaces child care workers who provide quality child Childcare Workers and conduct interviews accessing public transport. each day in the Toddler room. This appears wages to childcare workers. As a result of Grace Fe Manual L 3 with the prospective families. The the MOU and an adjustment to wages for Rachel Kleinig L 3 care in their own homes. to be working well. Occasional care coordination unit is also responsible for Training is provided for all child care workers. the level four childcare workers, wages for Yvonne Leung L 3 families are able to book in the Toddler Family Day Care offers fl exible child care the development and implementation of Free in service training courses for all staff room and we are fi lling more spaces in the our childcare workers are now comparable Rebecca Power L 2 in the Woden and Weston Creek area, with policies and procedures in accordance are provided throughout the year. This year Preschool room. with other community organisations. Lollipop Marija Milosavljevic L 2 and School Age Care have changed to Terry Warran ASBA a limited number of child care workers in with licensing requirements. The Policy and we offered training in: So far this year we have provided 21,723 Qikkids childcare management package the Tuggeranong region. Family Day Care Procedures Manual was updated this year hours of occasional care. This is an increase in preparation for the change to Childcare Rebecca and Marija will be signing up for is unique and provides care options for in consultation with parents and staff. • Quality assurance information from this period last year. Demand for Management System. This will bring traineeships for Certifi cate 3 in Children’s children aged 0 years to 12 years. The home • Programming and planning Long Day Care places exceeds supply. The changes to the way Childcare Benefi t is Services in the next few weeks. based scheme offers full-time, part-time, The coordination unit operates two • Health and hygiene waiting list for permanent places, especially administered by FaHCSIA. casual, outside school hours and 24 hour Playgroup sessions at Weston Primary • First Aid Certifi cate for under twos is very long. We continue We have been fortunate in gaining the emergency care. It is one of the few services School, Weston. These sessions are held • Child protection to receive enquiries each day. At present During the year childcare workers services of Adam Vose an Early Childhood able to assist shift workers. every Tuesday and Thursday from 9.30 am • Multicultural programming - an demand for emergency care is down from have attended training on: behaviour Teacher in our preschool room. I am to 12.00pm during the school term. evening of sharing ideas, food and last year. management, mandatory reporting, duty hoping that Adam will stay with us until at Currently the scheme employs 28 home customs. of care, First Aid, infection control, food least December and share his knowledge based child-care workers that provide Marion Donohue, a qualifi ed child care Lollipop has lodged the centre self study handling, leadership, CCMS, accreditation, with other staff. care for 166 children to meet the child worker, facilitates the playgroup which Family Day Care Quality Assurance has with the National Accreditation Council. The OH&S, programming and environments. care needs of 134 families. The number provides play and learning activities for taken much of our energy this year. Child next step in the Accreditation process is the Centre relief staff: Brenda Roberts, Lyn Pinn, children and the opportunity for group care workers have been encouraged to Migmar Chungkyi, Li Ping Guo, Adam of children and families has remained parent survey and then the validation visit. relatively stable this year. We have interactions such as children would take into consideration the following areas: increased our advertising campaign to experience in a child care centre. Finding trained staff to fi ll vacancies is • program and planning, still a challenge. We continue to offer • effective communication traineeships to new staff and encourage and interactions other staff to continue to improve their • awareness of hygiene and safety qualifi cations. Grace Fe Manual has • creating interesting and enjoyable recently completed her Certifi cate environments for children both indoors 3 in Children’s Services and we are and outdoors. encouraging her to continue her studies by enrolling in the Diploma in Children’s The Scheme has carried out a self study report in consultation with parents and staff on the quality of our child care service and formulated a continuing improvement

Participants at the Gala Sport day organised by the School Age Care Program 18 Woden Community Service Inc. 2007 – 2008 Annual Report | CHILDREN’S SERVICES 19 CHILDREN SERVICES (cont.)

plan resulting from the self study. Both SCHOOL AGE CARE which is very popular with children aged Long Day Care centre. We wish them both Woden Community Service School Age Program not only provides additional were submitted to the National Childcare between 8 and 12 years. This has been the very best. Care nominated four staff in the categories sporting equipment to our services but also Accreditation Council in May. The survey Funding Body: Department of mainly targeted at the older children who of Director, Coordinator and Assistant, and enables children to take part in activities from the National Childcare Accreditation Families, Housing, Community Services have been requesting more exciting and Despite the loss, we welcomed three to our delight, won in all three categories. they may not have had the opportunity Council was completed and sent in July and Indigenous Affairs (FAHCSIA) challenging programs. Presently we are the experienced and enthusiastic coordinators The glamorous Awards Ceremony was to experience. Just recently the programs and we are now waiting to be informed Administration Director: Nila Chaleune only licensed vacation care program that to the team. Felicity-Jane Roberts is held on the 9 May at the National Museum participated in a Gala Day, which involved as to when our validation visit will be offers a camp during the school holiday coordinating our Curtin Program, Nina of Australia. With such a lovely venue, a over 300 children. Each child was allocated taking place. School Age Care offers Child Care for period in the ACT. Bennetts is the coordinator of Farrer SAC great night was had by all. It was especially with a ‘country’ and ‘passport’ and then families of primary school age children, and Mitchell Batholomew has been nice to see so many Children’s Services given opportunities to try different sports This year there have been changes in from 5 – 12 years of age. Programs Due to the increases in staff wages as promoted from the Level 2 at Curtin SAC Professionals and their families dressed up such as Handball, Archery, Tae kwon Do staffi ng in the coordination unit Sujata operate between the hours of 3 – 6pm well as operating costs, in July 2008 we to manage the junior program at Garran. to congratulate themselves and each other and athletics. It was a fantastic afternoon. Chaudhri resigned in January 2007 and Monday to Friday, with a school holiday increased our School Age Care, Before All have proven to be great assets to the for their passion and commitment to the Jenny Pearce was appointed the new program offered between 8am and 6pm School Care and Vacation Care fees. School Age Care team. All our Coordinators industry. Congratulations to Brian Pearce Permanent Staff - Present Director for the program. Leah Bartlett is on in school holidays. Children who attend are dedicated to maintaining and who won in the ‘Directors’ category, Edie Nila Chaleune Administration maternity leave following the birth of her School Age Care are provided with The biggest area of concern for School continually improving the quality of care McLister in the ‘Co-ordinator’s’ group and Director SAC lovely daughter. Leah has chosen to spend recreation-based activities and programs Age Care still remains the inability to fi nd provided to children and their families. Yvonne for ‘Assistants’. Katie West Program Director SAC until December 2008 at home with her baby that emphasise the value of play, social and retain qualifi ed and unqualifi ed Brian Pearce Director Garran SAC and Marion Donohue has been relieving in interactions and a sense of fun. Each staff. Unfortunately this trend is occurring This year we have three staff undertaking Our yearly ‘FUN DAY’ was unfortunately Nina Bennetts Director Farrer SAC her position as a fi eld coordinator as well as program conforms to strict licensing throughout the children’s services sector further Professional development training. cancelled 2007 due to increased costs Michael Aisbitt Director Red Hill playgroup facilitator. standards, ensuring that activities are and is unlikely improve until the conditions Nina Bennetts is currently completing her associated with transportation. On Fun Senior SAC conducted within a safe and secure and wages for professionals improves. The Certifi cate 3 in Children Services and then Day all programs converge onto one site Felicity-Jane We hope to improve on our service in environment. greatest challenge in School Age Care is a will continue on to do her Diploma. Nila to share in an afternoon of fun activities Roberts Director Curtin SAC quality and quantity in the next year by high turnover of Level 1 (unqualifi ed) staff Chaleune and Katie West are presently and games. This year we have scheduled Edie McLister Coordinator Red Hill offering high level of quality service and Currently we have a total of 650 children in all programs. This has ultimately affected studying for their Advanced Diplomas Fun Day to coincide with Children’s Week Junior SAC by participating energetically in National accessing our programs. Most of the not only the consistency and continuity which are due to be completed at the end and will take place on Friday the 24th Vidya Chandra Coordinator Hughes SAC Family Day Care Quality Assurance. programs operate to capacity. of staff but has also played a vital role of September 2008. October. Durkin Amusements will supply Elise Bailey Coordinator Torrens SAC when determining the number of children us with equipment such as a giant slide, Mitchell Program Staff: School Age Care programs are located that can access the program. The inability From September 2007 until the early 2008 trackless train and clowning fun. In order for Bartholomew Level 3 Staff Member Jenny Pearce Program Director at the following schools throughout the to recruit suitable staff often means that each of the School Age Care Programs this event to take place each program is Helen Sutton Administration Woden area. programs numbers are capped. This participated in the accreditation process doing some additional fundraising. Hughes Staff Departures during the year Sonja Vuckovic Field Coordinator year we have been fortunate to have a carried out by National Accreditation School Age Care recently had a curry Joanne Harris Curtin Primary School maintained a consistent team Council. After all the programs were night, Torrens have done a Taco day and Rouba Elmoubayed Leah Bartlett Field Coordinator Farrer Primary School of program coordinators. validated and then moderated in February a lolly guessing competition and Farrer Sonya Barwick (on maternity leave Garran Primary School this year, all our School Age Care programs have had a sleepover. Garran, Torrens and till Dec.2008) Torrens Primary School This year has been very stable in regards to were awarded with an accreditation rating Curtin are also planning a sleepover for Marion Donohue Field Coordinator Hughes Primary School the retention of Program Coordinators. After of good to high quality. Each program September 2008. (relief for maternity Red Hill Primary School – Junior Program the departure of Joanne Harris (Program will now use their individual continuous leave position) Red Hill Primary School – Senior Program Director SAC) who had been in the role improvement guides to not only maintain Currently Hughes, Torrens, Garran for over three years, we were fortunate to the quality of service provided, but more and Farrer School Age Care are We also operate two Before School Care promote Katie West to the position. Katie is importantly to look at innovative ways in involved with the Active After School Programs at Red Hill and Garran Primary a valued team member who has had over which care can be further improved. Each Communities Program (AASC). The goal Schools. Red Hill runs from 7:45am to 10 years management experience in the program will be required to undertake of this government-funded initiative is to 9:30am, while Garran operates from SAC sector. Prior to the promotion, Katie was the entire accreditation process again in encourage primary school age children to 7:15am to 9:00am each weekday. the Coordinator of our high quality Farrer another three years. participate in physical activity at no cost SAC Program. to parents. The programs participate in Our School Holiday Program currently This year Woden Community Service a variety of activities including baseball, operates from Hughes Primary School. We Coordinators who will be missed include School Age Care participated in the ACT circus skills, dance, soccer and gymnastics. have a Junior (Kindergarten – 7 Years) Rouba Elmoubayed and Sonya Barwick. Children’s Services Awards. The premise In addition to these externally delivered and a Senior (8 Years – Year 6) program Rouba, who briefl y coordinated Curtin SAC of these awards is to acknowledge and programs, we also have multi-skill sessions available which include regular excursions. has moved into the public sector, while celebrate the hard work and achievements planned and implemented by staff, who During the warmer months of the school Sonya, who supervised our junior program of all child care professionals working in have undertaken the Community Coach holiday period we offer a fun-fi lled camp, at Garran, has taken on a position in a each sector, including School Age Care. Training Program. Involvement in the AASC

20 Woden Community Service Inc. 2007 – 2008 Annual Report | CHILDREN’S SERVICES 21 STRATEGIC SERVICES TEAM

to the needs of service users and to Women’s Groups COMMUNITY DEVELOPMENT Student support and Rural Community Development • Tharwa Tennis Court opened: The effectively integrate all programs across the Funding Body: ACT Department of This program supported newly arrived development program opening of the Tennis Court has organisation to strengthen good practices This program has maintained connections Disability Housing and Community Services refugee women by creating the African benefi ted this community to promote and to respond proactively to the needs of Woden Community Service continues with the rural ACT bushfi re affected Women’s Group in partnership with the a stronger sense of community by Program Manager: Mario Gonzalez the community. to encourage and support work place communities, in particular Tharwa. This Family Relationship Centre and Adult creating opportunities for local residents experiences for students. program continues to work with the As I prepare this summary of key events The team achieved the following Migrant Education Program at CIT’s Reid to sign up for the Tharwa Tennis Club to Tharwa community to provide a sense of and activities successfully implemented community development initiatives: campus. The African Women’s Group play tennis. Tennis games are held on Phoenix Project community support and active community in 2008, I have reluctantly tendered my provided opportunities for newly arrived weekend basis. Over 20 people have participation in the community by resignation in my current position as the Harmony Day African refugee women and their children signed up for membership. This year we have had a full-time student establishing the following activities. Strategic Services Team Manager. For to develop trust among other women, fi nalise her practicum in Community WCS supported an alternative use of the two and a half years I have overseen the Woden Community Centre celebrated local networks, emotional support, practice Education from the University of Canberra. • Support Letter to the Minister to restore former Tharwa School as a community Community Development and Strategic Harmony Day in March 2008 in partnership English conversation, share experiences This student conducted an intensive Tharwa Bridge: A letter of support was centre by writing to John Hargreaves, Services teams. I have enjoyed and with Family Relationship Centre. An in a friendly and supportive environment, research into the needs of people who are written to John Hargreaves Minister for Minister for Multicultural Affairs, Minister learned a lot by working together with Indigenous dance group performance understanding and learning about living discharged from the Canberra Hospital’s Multicultural Affairs, Minister for Territory for Territory and Municipal Services a dedicated and committed group of provided a symbol of hope and in Australia and learning and sharing from Psychiatric Services Unit into the community. and Municipal Services, and Minister and Minister for Housing. The proposed people who are passionate to make a reconciliation to acknowledge Indigenous each other’s experiences. Over 46 African The report of this research has helped to for Multicultural Housing to request community centre will build on community difference in the community. I wish the communities and their contribution to the women actively participated and attended develop the Phoenix project. This project the restoration of Tharwa Bridge. capacity and provide opportunities to best to WCS to continue its commitment to Canberra community. Over 40 people this group. This program was funded for 12 is a new community based mental health This advocacy action contributed residents to have ongoing information continue providing sensitive and effective attended this important cultural event. months and resumed in March 2008. program to support people who have to review the Minister’s and his sessions, regular nurse visits to provide services to residents in the Woden Valley been discharged from the Psychiatric government’s position to start works to Talk For Peace The Women Together Building Health support for young children and their region and non-rural communities. Services Unit to receive community support the restore the bridge this year. and Happiness support women from parents, to organise displays of local artists This program promotes the importance and be reconnected into the community. and heritage. WCS is actively engaged WCS has successfully restructured its Chinese backgrounds. This group is WCS is committed to develop community • BBQs in partnership with St Vincent service delivery model in 2008 by creating of interfaith dialogue and common coordinated and supported by the ACT with Tharwa community to strengthen understanding amongst different faith based mental health programs to support de Paul. This community activity has participation and social inclusion. the Strategic Services team as part of the Chinese Australian Association Inc. to people with mental health issues towards provided opportunities for families WCS’s integrated community development traditions by facilitating the Talk for Peace support Chinese-speaking women living achieving a gradual recovery to foster and their children to have up to This program works closely with service delivery approach to improving quarterly meetings in Woden Community in the Woden/southern area of Canberra active community participation and social date information on the restoration Community Linkages Program in a better coordination of services in the Service. This meeting provides an in particular who are newly arrived and inclusion. A funding proposal to the ACT of the Tharwa Bridge and a great WCS. This linkages program’s target organisation. I can now report that the past opportunity to share a quiet moment where living in isolation. The aim of this group Government is in progress to implement this opportunity to have a stronger group are people living in public and few months I have seen the expansion different faith traditions and philosophies is to promote Chinese women’s health project. sense of community support and community housing in Woden and of the Strategic Services team at Woden contemplate common understanding and wellbeing by organising a variety of participation. All residents of Tharwa Weston Creek, including the villages Community Service. This team has now and build trust and unity. Talk for Peace activities including personal development, Woden Contact Book 2008 community and surrounding areas are of Uriarra, Stromlo and Pierces Creek. several programs under its umbrella. operates under the guidelines of the positive relationships and most importantly Australian Centre for Christianity and waiting for the opening of the Tharwa The program manager facilitates to encourage Chinese women to access A student from the CIT undertook her Culture. Special guest speakers from Bridge to improve better access to community development services and The Strategic Services team includes: mainstream services. An average of placement by updating the Woden Jewish, Christian, Muslim and Indigenous Canberra. activities within these communities to 12 women attend and participate in Contact Book. The aim of updating • Community Linkages communities are invited to build a common foster connections with local services, fortnightly meetings to interact and learn this book is to inform residents of the • The restoration of the Tharwa Bridge • Generic Community Development understanding and dialogue amongst individuals, groups and each other. from each other. Woden Valley about services, programs, has started. The Tharwa community • Assistance with Care and Housing each other. Over 15 people attend these support groups and activities available has welcomed ACT’s Government for the Aged (ACHA) quarterly meetings. WCS is committed to continue supporting in the community. The contact book was decision to restore the current Tharwa bushfi re affected rural settlements • Settlement Grant Program updated to provide up to date information Bridge as symbol of support for this • Research and Program Development communities to achieve a gradual of schools, justices of the peace, health community. For locals the bridge is sustainable rebuilding process to support clinics, nursing homes, emergency The purpose of integrating these services not only used as a crossing of the these communities. accommodation, social and recreational Murrumbidgee River into Tharwa is to create capacity to conduct research support groups and emergency services on emerging communities’ needs, but also it is part of the Tharwa Service Development available in the region. The contact book community’s history and identity. It is demographics changes in the region has received positive feedback from clients WCS was successful with several and identify assets and strengths in the anticipated that the bridge will be and services. This program is committed to open in August 2009. submissions for grants in this past 12 months. local region. In addition, this restructure continue supporting students to successfully is part of WCS’s Strategic and Business complete their practicum in Woden Plans to strength coordination of programs Community Service. and services to respond more effectively

22 Woden Community Service Inc. 2007 – 2008 Annual Report | STRATEGIC SERVICES TEAM 23 Minister John Hargreaves with Madeleine Dornan at the opening of (cont.) the Access to Art STRATEGIC SERVICES TEAM Program

Settlement Grant Program philosophical religions to strengthen reside on the southside of Canberra. This and/or availability of referral options. This gold coin donations from Rotary to assist in on Saturday 25 October 2008 in Eddison community harmony, social cohesion program can coordinate services through program operates within the organisation’s the development a series of practical living Park. The Linkages Program has taken on This program is funded by the Department and social inclusion. In particular, people case coordination/case management by: philosophy of responsive service delivery, skills workshops for tenants. a coordination role and will be ensuring of Immigration and Citizenship through the from Christian, Jewish, Islamic and Baha’i and as such does not have any waiting local community groups and businesses Settlement Grant Program 2008-2009 to philosophies who have experienced • Identifying services to assist list or restrictions in how long clients can Access to Art Tenant Initiated Grant Project: are actively involved in the planning and implement the “GateWay - Connecting to injustice and persecution as a result of individuals and families receive support. All closed clients receive provided auspicing support to the Access implementation of this community event. your Canberra Community” program. The their beliefs. • Referral to other agencies/ a letter stating that they can contact the to Art Program – a project funded through purpose of this program is to support African support services program anytime they require support and DHCS organised by a local tenant. Access Woden Voice Community Newsletter: in and Iraqi new emerging communities to This program is committed to continue • Advocacy by supporting and assistance with housing issues. to Art provided opportunities for 19 tenants partnership with WVCC, production and actively engage and integrate with the conducting research to identify gaps on representing a client when to participate in local art courses by distribution of a quarterly publication of mainstream Australian community. This services and develop proposals to seek required and The success of this program to date meeting the cost of the course and some the Woden Voice. This newsletter is a way program commenced in July 2008. for funding to implement new community • Providing an outreach service has depended upon the relationships materials. The program culminated in an of letting people know about programs based initiatives to effectively support the to service users built between Housing ACT and other exhibition of work displayed in Theo Notaras and events happening locally and issues Multicultural Voices Radio Program community. support services. The program is looking Multicultural Centre and opened by Minister affecting the Woden Valley community. This program has a strong focus on early forward to meeting the new and varied for Housing John Hargreaves, MLA. This new community initiative is a COMMUNITY LINKAGES intervention to avoid or alleviate issues which challenges that will emerge over the These activities refl ect the program’s partnership with the ACT Arab Australia may result in unsustainable tenancies. coming 12 months. Woden Valley Community Festival: from focus in the past 12 months on increasing Friendship Association and funded by the PROGRAM the Woden Community Forum held in opportunities for tenants to become ACT’s Multicultural Radio Grants Program Funding Body: Department of Disability, The Sustaining Tenancy Program often Community Development 2007, there was overwhelming support for involved in their community through 2008-2009. The purpose of this program Housing and Community Services gives support to clients experiencing severe holding an annual community festival in activities and provision of information is to broadcast the Multicultural Voices fi nancial hardship, neighbourhood issues, The Community Linkages (Community Sustaining Tenancy Program: Amy Millard Woden. of groups and other events. This has Radio Program to promote services and emotional distress, drug/alcohol and/or Development) Program works with provided tenants with opportunities to programs available for residents from Community Development: Emma Walter mental health issues. The program acts as tenants in Woden and Weston Creek, Local Community Lunches and Dinners: develop relationships with their neighbours, non-English speaking backgrounds who and Lynton Sheehan (from June 2008) a conduit between tenants and Housing including the villages of Pierces Creek, numerous BBQ’s were held within the members of their local community and live in the ACT. This program will also invite ACT. Many tenants fi nd it overwhelming to Stromlo and Uriarra. The aim of this community to encourage residents to local community services. guest speakers from multicultural and Community Linkages consists of two contact Housing ACT for whatever reason, program is to provide opportunities for come together and meet their neighbours. interfaith communities to raise awareness programs – Sustaining Tenancy Program so the Sustaining Tenancy Program can tenants to participate within their local The program relies on strong partnerships of Canberra’s diverse community. It is and Community Development. These make that initial contact on their behalf. community, both at a neighbourhood Residents Meetings: opportunity for to ensure initiatives get off the ground. The anticipated to commence in September programs aim to work with public and The fact that the program is based within and broader community level. These residents to meet with their Housing program would like to take this opportunity 2008. community housing tenants to build a community organisation provides the opportunities are based on feedback Managers and other services to identify to thank Housing ACT, Community Linkages community capacity and achieve fl exibility to establish trust and rapport with from tenants and working with other common issues and discuss potential Providers, Confl ict Resolution Service, Legal Funding to Support safer living environments and more tenants enabling them to identify different Woden Community Service (WCS) solutions. Aid, Carers ACT and WCS Individual and Hacc Support Groups sustainable tenancies. This is achieved options on their own terms. programs such as Individual and Family Family Support, Sustaining Tenancy and through enhanced social interaction with Support, Sustaining Tenancy Program Information Hub: in partnership with Home and Community Care Programs for The Australian Government’s Department neighbours and the broader community Since the program’s commencement 260 and Home and Community Care and Individual and Family Support Program, their support over the past 12 months. of Health and Ageing has allocated and linking tenants into a range of social referrals have been received. At present with organisations such as, Belconnen the Hub continues to be held each funding to support the Southpaw Stroke and support services. 35 of these clients are active. The average Community Service, YWCA of Canberra, month. It is an opportunity for people to We would also like to thank the Rotary Club Club and the Friday Group to continue length of time for a client to be engaged access information on a range of services of Woden Daybreak for their involvement Sustaining Tenancy Program Rotary Club of Woden Daybreak and engaging and supporting aged service in the program is approximately three to six Woden Valley Community Council and talk directly to representatives from in initiatives such as the Christmas Dinner users to participate in their community, months, depending on the complexity of (WVCC). organisations such as Legal Aid and Carers and Easter Egg Hunt and Woden Valley develop social networks, build self-esteem, The Sustaining Tenancy Program supports ACT. Following this success, Hubs are public and community housing tenants that their needs and suitability Community Council for their commitment safety and dignity and promote social Over the past twelve months tenants now being held in both Charnwood and to the Woden Voice and Woden Valley inclusion in the local community. have participated in a range of informal Spence. Community Festival. These activities and structured activities as well as would not be possible without the Community Relations receiving information about local Christmas Dinner: following the success organisational skills, enthusiasm and services, groups and events. Some of of the inaugural Christmas Dinner in 2006, dedication of the many people who A proposal was made to the Department these activities have included: organised in partnership with the Rotary volunteered their time. The program of Immigration and Citizenship 2008-2009 to Club of Woden Daybreak, WCS hosted looks forward to continue working with implement the Building a United Community Easter Egg Hunt: in partnership with the the second annual dinner for tenants to these and other partners on various Program to promote interfaith dialogue and Rotary Club of Woden Daybreak held the celebrate the season together. community initiatives well into the future. common understanding among different second annual community wide Easter Egg Hunt at Eddison Park in April. 150 to 200 WCS and WVCC were successful in gaining people attended with $500 raised through funding from the ACT Government Festival Fund to host the inaugural Woden Festival Rotary’s Graeme Waite and Robyn Beetham with WCS’s Chris Redmond and Emma Walter at the presentation of a 24 cheque from the Woden Community Service Inc. 2007 – 2008 Annual Report | STRATEGIC SERVICES TEAM 25 proceeds of the Easter Egg Hunt STRATEGIC SERVICES TEAM (cont.)

VOLUNTEER PROGRAM of approximately 3000 hours of service, for transfer within Housing ACT properties, and thousands of kilometres in the for example from Strathgordon to aged Funding body: ACT Health transport program. person units. Co-ordinator: Mohammed Berjaoui My work as a volunteer coordinator Many of the program’s tacks include A review study for the volunteering fi nished on the 30 June 2008, and I started negotiating with Housing ACT over program was carried out at the a new position in W.S as a manager for maintenance or renovation issues, beginning of the fi nancial year of 2007/08 the Settlement Grants Program which assisting with rental rebates, renovation and several recommendations were is a Federal program assisting newly issues, and helping people in private suggested to improve the program and arrived refugees and humanitarian rental accommodation to access the increase the numbers of volunteers entrants to settle in Australia. Working service available in Tuggeranong, Woden and their satisfaction while assisting the as a volunteer coordinator for the last and Weston Creek regions. clients. Most of the recommendations four years been a very interesting and were implemented during the year rewarding experience. I am sure my The areas of concern continue to be and resulted in keeping the volunteers colleague Geoff Hayes who took over this the same as they were in the last several interested in their rewarding work, and program will continue the hard work and years. These concerns are the shortage assisted in recruiting more volunteers. dedication in assisting our clients. of aged persons units, lengthy Housing ACT waiting lists and the very high private It is well known in the welfare and On behalf of W.S.C Inc, I would like to rental market. The same situation goes community sectors in Canberra and pass my many thanks and appreciation for the waiting lists in hostels and Nursing nationwide that the number of volunteers to all the volunteers who are contributing Homes. is decreasing because of the high price invaluably towards the social capital of of petrol, and because many people are our community. Many of our clients are on the early not retiring at an age which enable them allocation category “A” on the housing to do voluntary work. People who choose to volunteer for waiting list but still they have to wait community services do so knowing there more than a year to be allocated a unit Despite these diffi culties of recruiting new is no high profi le, no glamour but hard or house. These issues, combined with volunteers, Woden Community Service work. I would like to thank each one of an ageing population in Canberra will managed to maintain the required our volunteers for their commitment and ensure the ongoing demand for the volunteers to keep the assisted programs thank them for the great support they ACHA program into the future. functioning and going well. Many of our have given me over the past four years. services would not operate if it were not Many organisations continue to assist the for volunteers. ASSISTANCE WITH CARE AND ACHA program in the achievement of its HOUSING FOR THE AGED aim to enhance the lives of older people Our volunteers are doing a wonderful in the regions we cover in Canberra, job in supporting people by assisting with Funding body: Commonwealth these organisations include Housing ACT, shopping, banking, and friendly visiting, Department of Health and Ageing the Masonic Village, Abbeyfi eld, the transport, teaching English, running Co-ordinator: Mohammed Berjaoui Salvation Army and the wonderful work groups, working in child care and at the and commitments of the volunteers at youth centre. This program assists older people who Woden Community Service. are frail, on low incomes, homeless or Our service users from all the programs living in inappropriate accommodation Working as an ACHA coordinator with range across a diversity of ethnic to access appropriate, long term and a wonderful, dedicated, energetic and backgrounds. secure housing and community resources supportive team of colleagues in the to enhance independence, quality of community development team is very The English conversation classes for life and allow them to remain in the rewarding and benefi cial for the team newly arrived refugees and migrants community. members and the service users. is running well and many thanks to the dedicated volunteer teachers who run This program enjoyed a busy year; this program in a very professional way. some of the older people assisted have required support with priority applications The contribution made by the volunteers in the year 2007/2008 amounts to a total

26 Woden Community Service Inc. 2007 – 2008 Annual Report | STRATEGIC SERVICES TEAM 27 Big Issue vendors ready to hit the streets Tina Bracic’s with the Xmas ’07 edition. photograph L-R (back row): Michael, COMMUNITY PROGRAMS James, Phil, Grant and Steven. Front row: Bianca and Blake.

COMMUNITY LIFE SKILLS A new initiative introduced to supported Wightman has taken six months leave for THE BIG ISSUE health issues and undertook part-time way partnership initiative. This saw local access sessions this year has been a some experience in the fi eld of youth work. study. Her efforts were rewarded when, business, government and The Big Issue Funding Body: Department of Disability, stronger emphasis toward active lifestyles. CLS wishes them all the best for the future. Funding Body: Department of Disability, upon completion of her studies, she was unite in a commitment to work together Housing and Community Services This has been a direct response to a Housing and Community Services successful in securing full-time traditional to address issues of homelessness and Program Manager: Matthew Gallagher number of service user and stakeholder As a result of these staff departures CLS Program Manager: Stuart Poole (until July employment. A second vendor was disadvantage in our community. Two local requests for such activities. The aim of this has welcomed Lesley Theuma and Ron 2007), Fiona Day (from September 2007) supported to address his mental health businesses, Aspen Medical and Bradley Community Life Skills (CLS) is a community is to assist the maintenance of service user Jackson to the team. Both Lesley and Ron Case Worker: Michelle Willcocks and substance abuse issues, resulting in Allen Lawyers, are our inaugural partners, access and life skill development program health as they age. Walking, swimming bring with them extensive experience personal stability and the attainment of full- having donated funds to The Big Issue. for adults living with a disability. Eligibility and gym access during supported sessions within the disability sector. They join Dawne The Big Issue supports people who are time traditional employment. requires that people are aged 18-65, living have been the most popular. Ballard, Jenny Rosewarne, Ximena Garces, homeless, at risk of homelessness, long Drop in: Vendors are welcome to drop in within the A.C.T. region and are perceived John Brotchie, Maxine Monahan, Nick term unemployed, socially isolated or BBQs: Each fortnight The Big Issue staff host to The Big Issue offi ce weekday mornings to have high support needs. The goal of Community Life Skills also successfully Lucey, Damien Mitchell and Matthew disadvantaged. The program offers service a BBQ at WCS to launch the new edition for a chat and a cuppa with the Case CLS is to support people enhance their lives implemented changes to its timetable Gallagher as the current CLS team. users (known as vendors) employment of the magazine. The BBQ is well attended Worker before heading off to work. through social inclusion, skill development this year. The changes have provided and many vendors enjoy the regular catch through selling The Big Issue magazine Publicity: Ongoing efforts to raise the and the gaining of valued roles. a number of benefi ts to service The purchase of four new accessible on the streets of Canberra with the aim of up with friends whilst enjoying a nutritious users, including the formation of new vehicles by WCS for use across its disability meal. profi le of The Big Issue in the community increasing vendors’ (sellers’) connection to have been rewarded during the year with Community Life Skills provides support to relationships as well as experiencing services are new resources that have the community whilst earning an income. 29 people in total. Twenty-seven people different approaches to learning and life been welcomed by the CLS program. The Outings: Vendors have enjoyed numerous a radio interview, two television news stories and six newspaper reports. This media are provided support stemming from skill development that each CLS team vehicles are the new industry standard in The Big Issue celebrated its 4th year in outings, with costs covered by the coverage has focused on vendors and government block funding. Twenty-four member provides. It has also provided accessible transport and offer service users program. This enables vendors to enjoy Canberra in March 2008. With an overall their stories, bringing about an increase in people receive nine hours support weekly support workers with new and exciting work and staff a more spacious and safe OH+S social experiences they may otherwise be increase in sales from 1000 to 1100 per magazine sales and a greater community and three people receive six hours support challenges. travelling environment. edition over the past 12 months it is clear excluded from due to fi nancial hardship. weekly. Each person receives a minimum During the past year vendors have enjoyed understanding of the positive change The that the program is gathering strength and Big Issue brings to vendors’ lives. Three of one individual support session per week Sadly this year saw the passing of Chris Hill. I would personally like to thank you to the support throughout the community. The events such as; a picnic in Floriade, a trip to with the remainder of scheduled hours Chris had been a long time service user entire CLS team for their efforts, fl exibility the National Museum and an afternoon at Canberra vendors have appeared in The Big Issue has supported 20 vendors over Big Issue magazine on the “Vendor Profi le” conducted in small groups not exceeding of the Community Life Skills program who and dedication to their work over the past the movies. the past year, including two referrals from page, with an Australia-wide distribution in ratios of 2:3. Two other people access CLS sudden departure was a shock to the entire year. It has been a pleasure to work with the Personal Helpers and Mentors (PHaMS) excess of 40,000 copies. support using brokered agreements. Both CLS, his family and other services involved each of you and I look forward working program. Social Inclusion: The Big Issue supported with you in the future to continue to provide fi ve vendors to attend weekly rehearsals of people are provided three hours access in Chris’ life. CLS will miss his character and The success of The Big Issue in Canberra individuals high level support. “The Jumpin’ Gateway Community Choir”, per week. smile. Ongoing support of vendors by the Case is dependent on strong relationships with Worker continues to prove highly successful an initiative of Sing Australia, Communities@ Finally, thank you to Chris Redmond, many sectors throughout the community. The ability of the individuals accessing Typical of any year in CLS staff departures in bringing positive change to vendors’ Work and the Uniting Church’s Early The Big Issue has enjoyed the support of CLS to keep extending their skills, growing and arrivals are integral to the provision Kerry Bargas and the Finance team for lives. The Case Worker assists vendors to Morning Centre. The choir has performed their assistance and encouragement many organisations over the past 12 months networks and relationships and meeting of service. Staff changes in the past year identify areas of their lives they would like at many events this year including; The and we look forward to strengthening throughout the year. new challenges is always outstanding. have included the departure Jill Rafferty to improve or change, and with regular Big Issue three way partnership launch, our relationship with them in future. We This year is no different. Service users have and James Wightman. Jill has relocated contact helps to keep them focused on a Christmas Concert for seniors at The would like to acknowledge and thank: The gained greater individual independence overseas to travel throughout Europe for their goals. Staff meet with vendors in The Southern Cross Club and the launch of the Body Shop (Woden and Civic), The Music and better social inclusion throughout the the next 12 months and will be missed after Big Issue offi ce and also at designated ACT Homeless Charter. Shop (Belconnen), Oxfam, Tuggeranong year through community access activities. spending four years providing excellent selling points (known as pitches) throughout The Australia Day long weekend saw the Community Arts Centre, Samaritan House, Some of the activities that service users support with the CLS team. James Canberra. By conducting pitch walks Case Worker touring Canberra as a special Centrelink, The Big Issue Australia, Personal have been involved in throughout the year around the city, staff are able to engage guest of The Choir of Hard Knocks. This Helpers and Mentors (PHaMS) program, include exhibiting art, volunteer work and with vendors in a setting where they feel at Megan Hinchley, Peter Engel, Aspen Tina Bracic’s included morning tea at Parliament House attending music workshops. Added to this, ease, and in fact this is where some of our Medical, Bradley Allen Lawyers, Chris Peters community access has involved the events photograph and meeting PM Kevin Rudd. The weekend best work is done. culminated in the Program Manager and and the ACT Chamber of Commerce, SummerNats, Floriade, The Royal Canberra Directions ACT, The Rainbow, Disability ACT, Show, major sporting events, music Over the last 12 months The Big Issue has Case Worker escorting vendors to The Choir of Hard Knocks sell-out performance at the ACT Shelter, Ainslie Village, Sing Australia, concerts and access to broad variety of had many reasons to celebrate, including: National Convention Centre, due to the the Uniting Church’s Early Morning Centre, generic community venues such as movies, Communities@Work, The Choir of Hard cafes, restaurants, libraries and galleries. Traditional employment: In April The Big generous donation of free tickets from the visiting choir. Knocks, the Canberra community and last Access to these events and activities helps Issue said goodbye to a long term vendor. but not least, our wonderful, hard-working During her two years with the program, to create opportunities for the facilitation Three way partnership: In March The Big vendors. of new relationships and networks, the and with the ongoing support of the Issue held a successful event at the ACT gaining of more socially valued roles and Case Worker, she addressed her mental Legislative Assembly to launch our three Big Issue vendors ready to hit the streets importantly for social inclusion to occur. with the Xmas ’07 edition.

28 Woden Community Service Inc. 2007 – 2008 Annual Report | COMMUNITY PROGRAMS 29 CSR participant Daniel at the Summernats with the Jack COMMUNITY PROGRAMS (cont.) Daniels Team

WODEN YOUTH CENTRE a range of activities, social occasions milo afternoons, public speaking, talent play at the centre. During this period • Party Safe Day (ADHS) Long term volunteers Betty Shaw and and group events to facilitate positive quests, board games and tug-o-war. Narrabundah College held its annual • Quamby Expo Ian Lynch continue to operate the café Funding Body: Department of Disability, community inclusion. contemporary music program “Yuddah”. • Bimberi proposal and stakeholder each Thursday and Friday afternoons Housing and Community Services and Staff have undertaken a project to This is an opportunity for students to be meetings with occasional assistance from a young Office for Children, Youth and Family Sindy Pearson has taken on the role of develop an Early Intervention Book for assessed for their performances in front of • Beanbag Conference – Sydney person. The young people and the Support youth services manager and oversees the Year 7 students in schools throughout their peers. • Young people transitioning from staff truly appreciate their commitment CSR and other youth programs. Andrew Canberra. This book aims to equip and Quamby – focus group to the centre. To show that that young Woden Youth Centre (WYC) provides Hore has undertaken the role of Senior prepare students for their high school The school holiday programs offers young • YSP Focus Group people and the WYC team appreciate information, support, referral and drop-in Youth Worker. years including life skill topics such as people various activities including: trivia • Create Launch their contributions, Ian and Betty were services for young people aged from 12 bullying, positive relationships and what it afternoons, the annual youth centre’s snow • Youth Centre Christmas dinner nominated and won a YOGIE Award – 25 years. We aim to assist young people WYC facilitates a strengths based is to be a man. A focus group was held trip, pool competitions, media workshops • Youth Coalition monthly meetings “For Outstanding Contribution to Young to make informed decisions, enhance program, “Building Strengths” within four at Telopea High with 40 students to trial and barbeques. Attendance during the • Digital Eye and Kickarse film People Award”. their personal resilience and increase local high schools with the assistance the contents of the book. The book is still school holidays can be quiet but we have competitions (Inspire Foundation). their skills in personal development and of the school based Youth Workers. The undergoing development with a view to found attendance gradually increasing. Lynton Sheehan has taken a temporary their support networks. schools identify students’ interest and release in 2009. Support and donations have been position in Woden Community Service specific needs which then determines Bit bent is a social support group for same received throughout the year including and Amy Linden has filled the temporary Drop-in provides a range of recreational the content and further development of Rage Safe Media programs were sex attracted people aged 12 to 26. The weekly Friday night meals from the youth worker position. Hannah Clifford activities such as pool tables, table the program. The program is specifically facilitated at Telopea and Alfred Deakin group meets at the youth centre once a Southern Cross Club, Ladies Legacy Group, has taken on additional responsibilities tennis, basket ball, soccer table, boxing gender based. Topics include amongst High with the support of the schools Youth week and is supported by youth centre Yarralumla Uniting Church, and All Souls within the CSR structure including equipment, art and craft, photography others self image, courage and resilience, Workers. The young people are shown staff. The average attendance is between Uniting Church who provide non-perishable increased hours (20). Heather Fisk left and media projects, BBQ, play station communication, goal setting, bullying various aspects of film production and 15 and 20 young people. food and clothing. Life City Church have the CSR program at the beginning of the two and computers with free internet and integrity. The program runs over an they develop scripts and storyboards, donated $500 to the Youth Centre which year to start her nursing career. More access for recreational and educational 8-16 week period depending on students’ lighting, settings, filming, acting and use in Staff have attended as an interview friend will be used to purchase equipment. recently WYC has employed a casual purposes. The drop-in facilities are needs. Currently we provide the program editing software to produce a short film. for four young people at Woden and team member (Harmony Rutherford) two available to young people Monday to to Alfred Deakin, Melrose, Telopea and The themes are all about safe partying Civic Police Stations and Quamby Youth The youth centre staff have attended the afternoons a week and we have also Wednesday 2pm to 5.30pm, Thursday Woden High Schools. The program at practices and other social behaviours. Two Detention Centre. Support was maintained following training over the last year. taken in a CIT student, Nicolee Dempsey- 12pm to 5.30pm and Friday 12pm to 7pm Woden School is specifically oriented and of the main challenges experienced were with two young people whilst incarcerated Jones for 210 hours placement within the and fortnightly band nights from 3.30pm is delivered with more of a visual focus, finding a reliable specialist to support us to at Belconnen Remand Centre. This includes: centre. to 10pm. During school holidays drop in interactive activities and presentation facilitate the program and the absence of hours are extended. style. Depending on the individuals and a Youth Worker in another school. In November 2007, WYC held a self • Adolescents Offending Behaviour Lastly we would like to thank the youth school’s ability to transport students, the facilitated planning day to map out • Connecting Indigenous centre team for their support and Community Supported Respite Service program can be entirely school based or Term time centre based programs a course for the following year. Key Young People commitment to the programs they (CSR) is a program for young people with can alternate between the school and included art and craft sessions, stakeholders who we currently provide • Meeting Challenging Behaviours provide. a disability aged 12- 25. To be eligible for the youth centre. The feedback from the Building Strengths program (female), programs to were invited to attend the • Dual Diagnosis in the program, young people must be living students and individual school based sing star competitions, film nights, pool meeting to review current delivery and Intellectual Disabilities Staff at home with family/carers or guardians. youth workers has been positive. competitions, guitar hero and air brush future plan for 2008. • Day time Interview Friend Training Kerry Bargas The service is funded to provide 18 places tattooing. The Building Strengths program • Working with and understanding Hannah Clifford (108 hours of support per week) during The Building Strengths program continues was publicised through the surrounding The youth centre has been involved in • Refugees Heather Fisk term time with one place equating to six to run at Quamby Youth Detention Centre, schools and centre but unfortunately the following community events: • First Aid refresher Amber Gallagher hours. During school holidays the program with a view to be initiated at the new was cancelled after a few weeks due • Beanbag Conference Danny Glover provides support for 15 places (315 hours Bimberi Centre. The previous partnership to low attendance. Funk dance has • Black Mountain parent • Youth Worker Code of Ethics forum Andrew Kirkwood of support per week) which equates with Communities @ Work has ceased due been running successfully once a week, information session • Understanding and Responding Andrew Hore to three days. WYC has negotiated to staffing issues within their service. The with an average of three young people • Youth Week Expo – Garema Place • to Self Harm Sindy Pearson decreased hours for school holiday program within Quamby is provided on a attending regularly. During one of the • Youth Week open day (Health & Well • Working with Angry and Difficult Clients Lynton Sheehan outputs but as yet have not received a weekly basis but this is subject to change terms the program was deferred because Being) – centre based • Women’s Leadership forum Amy Linden new contract. This year two young people depending on how many young people a WYC dance instructor was overseas. • Youth Week event – Calwell High School • Borderline Personality Disorder Michael Spratt have undertaken work experience with are incarcerated. We also provide a • Drug and Alcohol Action Week • Performance Management Jess Urquhart the support of staff to operate the café regular school holiday program. Band nights are usually held twice activity – centre based • Understanding Self Cathy Wyett on Monday afternoons. A year 12 student a month and are attended well on • Melrose High School information Harming Behaviours Courtney Smith attending Girl’s Grammar is volunteering Youth workers attended Alfred Deakin, average, numbers can fluctuate between session – Drug and Alcohol • Cannabis (focusing on adolescence) Joel Broeger with the program. Melrose and Telopea Park High Schools 30-150 depending on promotion and Action Week • Road Ready training Aleksandra Kocevska on a rotational basis once a week to band popularity. Over the last year we • Canberra College Information Day • Five day Social Role Valorisation Harmony Rutherford The service is community based and provide lunch time activities including, have had a number of interstate bands • Party in the Park (SRV) training age appropriate, offering young people • Canteen Information Day • Practice Talking Conference

30 Woden Community Service Inc. 2007 – 2008 Annual Report | COMMUNITY PROGRAMS 31 Anne Corver, Ben Johnson and Aleksandra COMMUNITY PROGRAMS (cont.) Kocevska

PERSONAL HELPERS AND is the facilitator and has an extensive Woden Community Centre and a nice INDIVIDUAL AND FAMILY Case management and case • Managing neighbourhood disputes background in art therapy and working young receptionist gave me the PHaMs co-ordination services for families held at WCS (6 participants MENTORS PROGRAM (PHAMS) with people with mental illness. We have phone number. That very instant I received SUPPORT PROGRAM and individuals • Individual & Systematic advocacy Funding Body: Commonwealth recruited a mental health consumer as co- the support and mentoring and empathy Funding body: Office for Children, Youth to improve life for people who have a Department of Families, Housing, facilitator and an example of I needed. I was visited and my needs and Family Support Referrals to St Vincent de Paul and disability Advocacy for Inclusion – at the Salvation Army for food vouchers, Community Services & Indigenous the kind of peer support we wish to promote assessed and I was given assistance in Program Manager: Ben Johnson WCS (10 participants) Affairs (FaHCSIA) within the PHaMs program. negotiating the myriad of problems I was bus tickets, financial guidance and • Being aware of Sexual Health and domestic assistance Program Manager: Paul Russell The co-facilitator, Omagaia Sowelo, is facing. These included financial difficulties, The Individual and Family Support Program Family Planning Services in the ACT - an artist and musician of high standing and medication issues, relationship break-down at WCS (8 participants) has been proactive in seeking out new Advocacy through liaison, communication For Woden Community Service, the mental given her background and life experience and my loss of confidence, as well as referrals of Individuals or Families needing • Managing Grief & Loss in the Lyons is eminently suitable for this role. The group isolation and despair. Of course, I wanted and collaboration with a range of School Community, Lyons School health of all people is a shared community assistance. Our main focus has been on schools, businesses and community has had a consistently high attendance to get well and have committed to my Family Support Sessions at Lyons School concern and priority. In keeping with this delivering and co-ordinating services for and government organisations such as since its inception and most of the own recovery. I am much better now and concern WCS successfully tended for The individuals and families at risk or involved ACTEWAGL, the Public Trustee, specialist participants are also in the PHaMs program. wish to express my gratitude to the special Personal Helpers and Mentors program with the Care and Protection System. counselling services, mental health services RECREATIONAL PROGRAMS people of PHaMs.” (PHaMs), which has been operating since and employment services. June 2007, servicing Woden, Weston Creek As well as this we have been actively Over the last 12 months we have seen This program provides individuals and and Tuggeranong. PHaMs is a community engaged, particularly since the New Year, During the time Julie has been in the a significant increase in the number family members with access to regular, With increases in client numbers the free social activities including: based mental health outreach service in developing partnerships with Woden PHaMs program one of her goals was to of people: program has successfully operated without which supports people aged 16 years Mental Health Service and the new Day get involved in volunteering so that she a waiting list and always strives to provide to Day Living program in promoting ways could “give something back”. With support • Accessing our support service to • The Monday Group: a weekly group and over whose ability to manage daily services to individuals or families when where people can drop in for activities and to live independently in the to assist the mental health consumers we from PHaMs and some mental health gain community support and case needed. work with to engage in their community in training, she commenced as a volunteer coordination coffee, cake and a chat community is seriously impacted as a result • Monday weekly English lessons of severe mental illness. meaningful and valued ways. Moreover, “peer support worker” supporting another • Grandparents requiring assistance to support the broader interests of mental of our participants for a few hours a week, parenting grandchildren PARENTING EDUCATION at St Albans A key element of the PHaMs program is health consumers in our community we involving her in art groups and outings • Assistance to locate ACT PROGRAMS • Thursday Women’s Group: weekly Government Housing or • Thursday Men’s Group: weekly its emphasis on community support and have in the PHaMs team a member of in the community. Julie has continued to During 2008 the Individual and Family social inclusion as an integral part of the Mental Health Community Coalition progress on her recovery journey. We have accommodation at Ainslie Village, • Playgroups Havelock House or within Support Program surveyed a variety Monday Playgroup @ Lyons: weekly recovery from mental illness. The program Board who also participates on the Care now exited her as a participant of the of parent groups across schools and focuses on strengths, what people with Coordination Advisory Committee to program and want to begin paying her as suitable refuges due to changes play group held at Lyons Preschool in life circumstances including playgroups in the Woden region to gain Tuesday Playgroups @ Lyons: weekly mental health issues can do, and on represent community services such as WCS a peer support worker, continuing her work feedback on what content parents want in recovery – demonstrating that people with and the interests of the people we support with the one and providing some further family/relationship breakdown play group held at Lyons Preschool • Assistance to apply for a transfer parenting education sessions. In response Paint and Play Playgroup @ Chifley: mental illness can lead a fulfilled life in the and work with. support to another PHaMs participant. to this feedback we have collaborated with community with the same opportunities as Julie provides a valuable expertise – her within Housing ACT due to factors weekly playgroup held at Wellness Our refrain in this strengths-based program such as: disability, larger families a range of community and government Centre other people. Participants of the program own experience of mental illness and as organisations including: Tuggeranong work with their own mentor who supports is that it is the participants who are in a mental health consumer and the ways requiring more space, inappropriate Wednesday Playgroup @ Red Hill: living conditions and exposure to Child and Family Centre (Early Child them on their recovery journey. charge of their own recovery. And perhaps she has engaged in her own recovery. weekly playgroup at Red Hill Julie’s story best illustrates the kind of work in violence and drug use. Development and Behaviour Management Preschool She is now ready, in turn, to contribute to specialists), Woden Health Centre (Senior The PHaMs team has worked hard over the which PHaMs engages with its participants the lives of others who will benefit from The program has been providing: Nutritionist), Relationships Australia, Conflict last 12 months to establish this new initiative and demonstrates who is the “expert” in her understanding. Julie demonstrates HUB recovery from the debilitating symptoms of Resolution Service, Advocacy for Inclusion in community mental health. We have that mental health and social inclusion is Information on groups and courses being mental illness. “Julie” is not her real name and small businesses to provide education The Individual and Family Support endeavoured to develop a best practice indeed a shared community concern. organised by WCS and in the wider and she has kindly given us permission to sessions to parents in a range of different Program is continuing to work in ethos of service delivery to our participants community on parenting skills, social/ use her story. PHaMs looks forward to continuing our settings. collaboration with the Community which seeks to maximise potential for support groups, women’s and men’s Linkages Program at WCS to provide a recovery in the community and home. We contribution to Woden Community groups, mental health support groups, • Family Personal Skills development “I have had bi-polar since my teens. Service’s vision of supporting, developing regular community information service - have lifted the program’s profile both in English classes and life skills session at Eddison Park Woden a ‘one-stop-shop’ model providing the the community and clinical services sector At 52 following hospitalisations, numerous and celebrating community strength. medications, hunting for GPs, psychologists focusing on frisbee golf a no cost local community with better access to and developed constructive relationships Group leadership and support for the family activity (10 participants) key government and non-government with all the stakeholders involved. For and psychiatrists as well as attempting Staff Monday morning and men’s drop in to manage my condition in isolation, Leila Cormick • Parenting education day Calvary organisations including Housing ACT, instance, in partnership with the Belconnen groups, women’s and men’s groups, Chapel Chifley focusing on Child Legal Aid Conflict Resolution Service, Community Service Open Art program, I was sent home from work, deemed Louise Kearins specialist art group and a range of early unfit. I have worked since I was 15 years old Bruce Stephenson Nutrition and Early Child Sexual Health and Family Planning, WCS has established an art group with a intervention outreach playgroups Development (15 participants) Advocacy and Mental Health Services. focus on supporting people with mental and was in shock. There was no support. I Kris Gordon was isolated and alone. I walked into the Paul Russell • Personal Care for Parents at Woden illness in the community. Renald Navilly Youth Centre (25 participants)

32 Woden Community Service Inc. 2007 – 2008 Annual Report | COMMUNITY PROGRAMS 33 Lorraine Moises, Linda Peers and Stephanie COMMUNITY PROGRAMS (cont.) Tolson

Community Involvement outputs for purchased hours particularly and enhance their activities over the STAFF: • Elizabeth Burness – In the Bottom A big thank you to all the dedicated for domestic assistance. With no increase coming year. Chris Flaherty Program Manager Drawer – helped us to reminisce and volunteers who do such a great job of During 2008 the Individual and Family in funding other than 3.75% indexation Stephanie Tolson Case Manager go back in time supporting and helping Tuesday Group. Support Program established itself as a we have been unable to accept new Transport has again proved to be very Lorraine Moises Groups • The ever favourite quizzes and service that is responsive to the needs service users into the program. The much in demand and reliant on a few Coordinator game of bingo Staff: of people in the local region. Our agencies that we purchase services from committed volunteers as well as our paid Linda Peers Transport • Folk dancing Stephanie Tolson commitment is to provide effective have increased their fees between five drivers. The cost of petrol over the last Coordinator • Tai Chi demonstration Lorraine Moises service delivery and work collaboratively and 10 percent which has meant we year has made it more difficult to recruit Geoff Hayes Driver • Art exhibition and discussion by Mavis Angove with local and regional government and have actually purchased less hours this and maintain volunteers who are using Brian Sclater Driver Tuesday Group member community based service providers. This financial year than previous years. their own vehicles to provide transport. Wilhelm Speldewinde Driver • Trip to Crookwell and lunch Volunteers: program has focused on developing Robyn Rutherford Case Manager • Winter Solstice Feast Danny McCheane partnerships and working relationships Shopping assistance is also an increasing covering rural • Poetry reading Helen Nastopoulous wherever possible towards achieving the Domestic need in the community. Using our areas also • Ladybird singers Helen Poon best possible outcomes for people in the Assistance Ford Transit bus we are able to provide Mavis Angove Friday Group • Guest speakers from Alzheimers Michael Devic Woden area. Contract is 107 people 3873 hours significant support with shopping. Coordinator • Beautiful craft display 2074 hours of service However we do not have sufficient COMMUNITY TRANSPORT We appreciate the efforts of our provided resources to support people who need Staff Left during the year Seminars I have attended include: volunteers and are thankful for the actual assistance in the shops because of Vanessa Jud maternity leave Funding Body: Commonwealth dedication they show to the individuals Social a disability or visual impairment resulting • Dual diagnosis – cognitive decline Department of Health and Ageing Support Phil Cowie and families they work with. in a waiting list being established. Jeremy Hart associated with chronic mental and ACT Health Contract is 16 people 753 hours illness Coordinator: Linda Peers Staff 536 hours of service Challenges for the coming year include: TUESDAY RESPITE GROUP • Changing Caring Roles – making Ben Johnson Program Manager provided the move to residential care The HACC Transport program operates Aleksandra Personal Care • The external assessment of the Funded body: ACT Health • Dementia forum from 8.30am – 4.30pm Monday to Kocevska Family Support Worker HACC Program Coordinator: Stephanie Tolson • Latest research into dementia Friday providing transport to people Anne Corver Family Support Worker Contract is 11 people 753.5 hours • Applying for HACC growth monies • Aged Care Assessment who are frail aged with a disability, Eileen Bach Playgroup Facilitator 1436 hours of service when they are put out to tender so we TeamServices provided by younger people with disabilities and provided The main goal of Tuesday Group is to Friedlinda Solow Art Group Facilitator can re-open our client services program reduce social isolation by providing Alzheimer’s Australia ACT carers of both whom live in the Woden Libby Simpson Family Visitor (Volunteer) • The establishment of a central access an entertaining activity program in an • Australian Association of area. Transport is provided by three point for HACC services atmosphere of support, encouragement Gerontology ACT Division – older drivers and a group of dedicated HACC – HOME AND We have four team members providing • Fine tuning the data going to MDS Mk2 and friendship. Australians at a glance – fourth hardworking volunteers. The focus of the case management amounting to 2341 • The impact of fuel costs on all aspects edition HACC transport tends to be on assisting COMMUNITY CARE hours of direct service for the year, just of the program particularly transport Tuesday Group continues to welcome new • Invitation – community rehabilitation people to attend medical appointments Funding Body: Commonwealth a little below our contract of 2630 hours. • Recruiting more volunteers to meet members. The average attendance has service providers and Calvary John but with extra resources, we are now Department of Health and Ageing People living in the rural areas are well the increasing demand for been 15 to 25 people, with ages ranging James Hospital able to provide transport to activities, and ACT Health supported with case management – shopping support from 65 through to 90 on a weekly basis. • A forum on healthy food choices – social events and to assist people with Team Leader: Chris Flaherty 115.5 hours, social support 117.83 hours • Trying to meet the increasing needs of physical activity for a healthy lifestyle shopping. and purchased domestic assistance 98 older people living in the Woden area The format has a flexible structure and hours. We welcomed Robyn Rutherford with less resources and increasing costs. each week revolves around morning tea I wish to thank the Pastor and his assistant for This year has been an extremely busy The Home and Community Care Program and conversation followed by an activity or supports people who are frail aged back from overseas to take on the role of the use of the Lutheran Church Hall, kitchen one for the HACC team. Our 12 seater supporting our service users in rural areas. We look forward to the year ahead working guest speaker. A nutritious home cooked facilities and support given to Tuesday bus is frequently used for transport, with a disability, younger people with a meal is a welcome highlight of the day for disability and carers of both. co-operatively with agencies across the Group which enables us to keep to a high shopping and outings. Other programs The groups have been going very well sector to provide the very best outcomes for the participants. standard of quality and success. have also booked the bus for their own and providing exciting activities and fun our service users. Woden Community Service receives A variety of activities on the Tuesday activities. Service users are very happy for people who are more isolated in the A big thank you to Michael Devic who is HACC funding to provide case Group program include: to pay the $3 each way fee and no-one management, centre based activities, community. Groups run on Monday, I would like to thank the team who have always so pleasant and helpful setting up is refused service if they are unable to transport, support to people living in rural Tuesday, Stroke Club Wednesday and all worked very hard and supported • Britenotes – entertainment of singing the tables at the Lutheran Church Hall for pay on the day. The after hours transport areas and volunteers. We also receive two groups on Friday one of which has each other. Their efforts and energy and humorous skits Tuesday Group. service has provided 369 transports to client services funding to purchase been funded by Health Promotion. have helped us to achieve our main • Lunch at the Woden Tradies Club various venues in the evenings and at We are looking forward to continuing domestic assistance, personal care and objectives and outputs to provide very weekends, mainly to social activities or to with Tuesday Respite Group during the social support. Our Friday Ladies group and Southpaw positive outcomes for the people we are and from renal dialysis. Stroke Club have received funding from supporting. coming year with day outings planned in The figures for the last financial year the Federal Department of Health and our new bus. show that we exceeded our contracted Ageing. So both groups can continue

34 Woden Community Service Inc. 2007 – 2008 Annual Report | COMMUNITY PROGRAMS 35 COMMUNITY PROGRAMS (cont.)

Over the year the three HACC funded FRIDAY GROUP stimulation. Outings have been morning residents continue to meet on a regular vehicles together with volunteers travelled tea and lunches at the Woden Mall, bus basis. The numbers for each group vary over 107031 kilometres. This figure does Funded by: ACT Health Promotion trips to Lanyon Homestead, Tulip Farm from week to week. Fifteen residents of not include the kilometres travelled by Coordinator: Mavis Angove and Cockington Green. Masonic Village have attended activities a few volunteers who did not claim during the year. reimbursement. The total number of drives This is a group of older women who Emphasis is placed on nutritious fresh for the year totalled 10595. Service was meet in the Woden Community Service foods and the health benefits gained. Southpaw Stroke Group meets at Hughes provided to 325 people and volunteers building each Friday. Morning tea and The two course lunch is designed to Community Centre every Wednesday. This donated 2301 hours to support service lunch is provided and there is a flexible please all of the ladies including those group has been running successfully for users. variety of activities. with special dietary needs. over 20 years and is supported by some very committed volunteers. The numbers Our Community Lunches are still well Funding for the past two years, 2006 to This group is dependent on volunteers of service users attending regularly has attended. The Statesman Hotel in Curtin 2008 had been obtained from ACT Health and Woden Community Service improved slightly due to advertising and is proving a very successful venue. Promotion Grants with the objective drivers to transport the women to and group promotion. We recently received Lunches are held three times a year with of developing friendships amongst from their homes to the centre. Three a small grant from the Department of acceptances totalling up to 80 people who individual women, increasing interest in committed volunteers, Betty Lee, Helen Health and Ageing which will help us to thoroughly enjoy the occasion. Transport is good health and nutrition, establishing Nastopolous and Danni McCheane continue the group at the same location provided for most of the people attending links with community organisations and are the backbone of the group. Their as the rental on the Community Centre has and volunteers assist staff to support our service providers and reducing depressive support is invaluable which greatly increased. service users on the day. symptoms by reducing social isolation. A contributes to the atmosphere, fun and smaller allocation of funding has been general functioning of the group. Woden Until recently this group has had no funding Our volunteers are an essential part of obtained from the Department of Health Community Service staff add to the warm and relied upon donations from such Woden Community Service. Without and Ageing for this financial year. welcoming atmosphere and contribute to organisations such as the Old Time Dance their dedication we would not be able the success of the Friday group. Studio and the Southern Cross Club who to operate as effectively, or provide The maximum number of women have made a significant donation to such a flexible and responsive service. attending is fourteen, with an average Thank you all Southpaw. Thanks also go to the Statesman Hotel attendance of nine. Illness, accidents, in Curtin for providing a wonderful respite care and visiting relatives are the Staff Over the past year the number of hours venue and meals for our Community main reasons for being absent. It has Mavis Angove provided in the program has remained Lunches. I would like to welcome been stated on numerous occasions by steady. We have had some great Volunteers Wilhelm Speldewinde to the HACC team the women that Friday is the highlight of entertainment including guest speakers, Betty Lee as a driver and to farewell Jeremy Hart their week. choirs, bands, musicians, pianists, singers Helen Nastopolous who was part of our transport program and arts and crafts demonstrations, Danni McCheane for some time. Finally, I would like to Surveys show a very high approval rate embassy visits, Christmas in July and thank my colleagues for their support of all aspects of the group including jewellery making. We have also had an throughout what has been another very food, venue and activities. A request was SOCIAL SUPPORT FOR CENTRE emphasis on health and legal issues for busy and productive year. made for more outings but only during BASED GROUPS AT PEARCE, older people. the spring when the weather is a little CHIFLEY AND HUGHES Our HACC Transport team includes: warmer. Activities cover a wide range We are continuing with the monthly bus Linda Peers Coordinator of guest speakers, entertainers, craft and Funded body: ACT Health outings for each group which is proving Brian Sclater Driver demonstrations. The Islamic Womens Coordinator: Lorraine Moises to be very popular. Guest speakers from Geoff Hayes Driver Group, Masonic Lodge, Ambulance different organisations such as the Historical Wilhelm Speldewinde Driver Service, RSPCA, COTA, Floral Art Guild, The social groups have now been Society, ACT Ambulance and Alzheimer’s Nine volunteers Public Trustee, Community Radio are running successfully for five years. The Australia etc have also been well received. examples of the diverse range of guests numbers during the year have changed and entertainers. Half of Friday group slightly due to service users going into Staff meetings have hosted a guest. residential care. These programs are run Lorraine Moises Coordinator in community rooms of older persons units Volunteers During the times without guest speakers which are situated in the Woden area. Miriam Kunkler we enjoy games, story and poetry The groups are run particularly for older Vera Williamson reading, jokes, quizzes, discussions on people who are isolated, live alone or Margaret O’Beirne local and overseas news, cooking, come from a culturally and linguistically Betty Eddey sewing, knitting, life experiences, all diverse background. In the past year a Robyn Anderson ingredients which help promote brain new discussion group has been formed Mary Gilbert at the former Melrose Primary School Chifley on Fridays. Masonic Village

36 Woden Community Service Inc. 2007 – 2008 Annual Report | COMMUNITY PROGRAMS 37 HUMAN RESOURCES & INFORMATION TECHNOLOGY

HR & IT Manager: Nick Ilic 4. For staff in Central Offi ce and the 10. WCS’s Human Resource ICT Offi cer: Stuart Hogan Annex, a new digital telephony Management guides and policies system and switchboard was continue to be developed and/ CURRENT INTERNAL installed (which for the fi rst time in or refi ned. The latest HR guides WCS, provides staff with individual developed relate to Employee INVESTMENT phone numbers) to vastly improve and Client Grievance policies and Currently WCS in undertaking a customer to staff communication procedures. signifi cant internal investment in including internal contact with each modernising its systems, organisational other. Previously calls could only 11. Pending the provision of a new structure, information technology and come through one switchboard. building in the future, offi ce communication capabilities including Staff in the latter work locations space at Central Offi ce remains building infrastructure refurbishment of can now be accessed directly at a premium. Therefore WCS the organisation at 26 and 18 Corinna St. via individually allocated phone have commenced reconfi guring numbers. its existing accommodation and This includes: a cost effective accommodation 5. Two new multifunction printers have refurbishment project will 1. A survey of Information Technology, been installed. They can store fi les, commence shortly. This will assist in Communications and Offi ce documents like forms, scan and work providing an improved reception FINANCE REPORT Ergonomics incorporating an OH&S as a photocopier and fax machine. and more effective offi ce support Audit was undertaken in late 2007. A new digital phone system was service, much needed additional installed linking the Annex and client meeting rooms and general ANNUAL REPORT 07–08 2. In early 2008 work commenced Central Offi ce via fi bre optic cable. open plan offi ce space to allow on modernising WCS’s Information the placement of additional of staff Technology, communications and 6. The WCS ICT Offi cers role has been working in new program activities offi ce furniture. New computers, signifi cantly widened with the latest offi ce software and server introduction of new technologies. 12. WCS’s Offi ce Management Function equipment were purchased. New The function is managed by the HR is under review. computer servers to cater for an Manager. expanding network and new 13. Preparations are underway to systems required of stakeholders. 7. New OH&S compliant workstation develop the next MOU and Multiple A virtual private network will be desks and chairs were purchased. Business Agreement, including a established to vastly improve internal number of HR Guides including communications and access to WCS 8. A new software program ‘Qikkids’ those relating to OH&S. data bases and information sharing has been implemented. It offers through a proposed Intranet. This greatly enhanced management of will effectively link our three main our child care programs including locations, Central Offi ce at No 26 the broadening of payment options Corrina Street, the Annex at No 18 for our customers. Within the next Corinna Street and the Youth Centre six months, the Family Day Care at 29 Callam Street. program will also convert over to the Qikkids program. 3. The introduction of a WCS Intranet which will vastly improve 9. A survey of the use of vehicles for communication, document work purposes was undertaken. The storage and search, learning and survey revealed most staff preferred development including knowledge to use a work’s fl eet vehicle as management and special data opposed to using their own. As base requirements to augment a result, WCS is in the process of program management are to be adopting a centralised car fl eet investigated. management system and increasing the number of vehicles with the recent purchase and leasing of four Subaru Imprezas. Vehicles will be turned over more regularly to maximise retained value at sale.

38 FINANCE REPORT

Finance Manager: Gary Daw The organisation is well placed fi nancially to continue to provide the level of The 30th June 2009 fi nancial statements services required under the various for Woden Community Service Inc. which funding contracts. The liquid funds appear on the following pages disclose available (Current Assets less Current a surplus of $188,369 for the year. This Liabilities) is strong at $ 1,261,402 which result was achieved in the main from fee allows the organisation to be cushioned based programs and investment income. against some unforseen event which The government funded programs do may arise at short notice. Net Assets are $ not contribute to the surplus as any 1,535,841 with a liquidity ratio of 2:1. resultant surplus within these programs is transferred to Unexpended Income in the Notwithstanding the strong position, the Balance Sheet for future expenditure. year ahead will require continuing strong fi nancial management to ensure service Unexpended Income in the Balance delivery is maintained at the required Sheet increased by $117,815 during the levels together with opportunities to year, bringing the balance at 30/6/08 to identify further community needs. $326,506 which has been set aside for future application over the remaining Finally I would like to thank all the terms of the respective funding accounting and fi nance staff for their agreements. support and contributions during the year. We will continue to encourage Woden Community Service Inc. professionalism and enthusiasm within the continued to provide in excess of 30 grant accounting and fi nance area in a most funded programs and 10 fee based friendly and satisfying work environment. programs during the year resulting in total income of $6,591,529, an increase I look forward to the year ahead. of 14.6% over the 2007 year. This 14.6% increase resulted from an increase in Finance and Accounts Team fee charges from the beginning of the year as well as the introduction of a Gary Daw Finance Manager new program, the Personal Helpers and Judy Antoney Accounts Mentors Program. Payable Offi cer Vicki Jones Payroll Offi cer The $188,369 surplus result was achieved Deepak Mehta Assistant Finance as a result of the increase mentioned Manager previously and investment income of Saowanee Riding Finance Offi cer $134,000. Other factors in this result were Maree Romeo Accounts Offi cer some prior years’ income adjustments Sandra Sermeno Accounts Offi cer being brought to account in the 30/6/08 year as well as a wage increase of 3.5% in July 2007.

40 Woden Community Service Inc. 2007 – 2008 Annual Report | FINANCE REPORT 41 FINANCE REPORT

42 Woden Community Service Inc. 2007 – 2008 Annual Report | FINANCE REPORT 43 FINANCE REPORT

44 Woden Community Service Inc. 2007 – 2008 Annual Report | FINANCE REPORT 45 FINANCE REPORT

WODEN COMMUNITY SERVICE INC. WODEN COMMUNITY SERVICE INC. INCOME STATEMENT BALANCE SHEET AS AT 30 JUNE 2008 FOR THE YEAR ENDED 30 JUNE 2008

PARTICULARS NOTE 2008 2007 PARTICULARS NOTE 2008 2007 $ $ $ $ CURRENT ASSETS Revenues 3 6,591,529 5,749,305 Cash Assets 5 2,218,214 2,137,321

Receivables 6 313,607 63,213 Employees Expenses -5,103,762 -4,353,155 Other 7 80,994 11,070

Depreciation and amortisation Expenses 4 -78,322 -68,048 TOTAL CURRENT ASSETS 2,612,815 2,211,604

NON CURRENT ASSETS Borrowing costs expense 4 -1,955 -330 Property, Plant, Equipment and Vehicles 8 492,376 222,068

Other Expenses -1,219,121 -1,239,337 492,376 222,068

Surplus before Income Tax Expense TOTAL ASSETS 3,105,191 2,433,672 188,369 88,435 CURRENT LIABILITIES Income Tax Expense Payables 9 761,397 584,867 0 Interest Bearing Liabilities 10 71,201 7,808 Net Surplus after income tax expense attributable to the association Provisions 11 518,815 479,081 188,369 88,435

TOTAL CURRENT LIABILITIES 1,351,413 1,071,756 NON CURRENT LIABILITIES Interest Bearing Liabilities 10 217,937 11,922 Provisions 11 0 2,522

217,937 14,444

TOTAL LIABILITIES 1,569,350 1,086,200

NET ASSETS 1,535,841 1,347,472 EQUITY Retained Surplus 1,419,173 1,230,804 Reserve 116,668 116,668

TOTAL EQUITY 1,535,841 1,347,472

The accompanying notes form part of this financial report

46 Woden Community Service Inc. 2007 – 2008 Annual Report | FINANCE REPORT 47 FINANCE REPORT

WODEN COMMUNITY SERVICE INC. WODEN COMMUNITY SERVICE INC. STATEMENT OF CHANGES IN EQUITY CASH FLOW STATEMENT FOR THE YEAR ENDED 30 JUNE 2008 FOR THE YEAR ENDED 30 JUNE 2008

Financial Retained General Note 2008 2007 PARTICULARS Assets Total Earnings Reserve Reserve $ $ Balance at 1 July 2006 1,142,369 0 116,668 1,259,037 CASH FLOWS FROM OPERATING ACTIVITIES

Surplus Attributable to Association 88,435 0 0 88,435 Receipts from Fees 2,898,874 2,296,333 Transfer to reserves 0 0 Receipts from Other Services 292,851 145,773

Payments to Suppliers and Employees -6,588,556 -5,706,371 Balance at 30 June 2007 1,230,804 0 116,668 1,347,472 Interest Received 126,834 99,863

Operating Grants Receipts 3,429,367 3,601,536 Surplus Attributable to Association 188,369 0 0 188,369

Net Cash Provided from Operating 15b 159,370 437,134 Balance at 30 June 2008 1,419,173 0 116,668 1,535,841 Activities

The accompanying notes form part of this financial report CASH FLOWS FROM INVESTING ACTIVITIES

Fixed Asset Purchases -408,613 -64,994 Proceeds from Sale of Fixed Assets 60,727 14,000

Net Cash Used in Investing Activities -347,886 -50,994

CASH FLOWS FROM FINANCING ACTIVITIES

Hire Purchase Loan/ Finance Lease 269,408 0

Net Cash Provided by 269,408 0 Financing Activities

Net Increase in Cash Held 80,892 386,140

Cash Held at Beginning of 2,137,322 1,751,182 the Financial year

Cash Held at the End of 15a 2,218,214 2,137,322 the Financial year

48 Woden Community Service Inc. 2007 – 2008 Annual Report | FINANCE REPORT 49 FINANCE REPORT

WODEN COMMUNITY (b) Property, Plant and Equipment (d) Leases (f) Cash (i) Impairment of Assets SERVICE INC. Each class of the property, plant and Leases of fixed assets where For the purposes of the Statement of At each reporting date, the equipment is carried at cost or fair substantially all the risks and benefits Cash Flows, cash includes cash on Association reviews the carrying of its NOTES TO THE FINANCIAL market value less, where applicable, incidental to the ownership of the hand, at banks and on deposit. tangible assets to determine whether STATEMENTS FOR THE YEAR any accumulated depreciation and asset, but not the legal ownership, there is any indication that those ENDED 30 JUNE 2008 impairment of losses. are transferred to Woden Community (g) Revenue assets have been impaired. If such Service Inc. classified as finance an indication exists, the recoverable Depreciation leases. Revenue from the rendering of amount of the asset, being the a service is recognized upon higher of the asset’s fair value less NOTE 1 STATEMENT OF SIGNIFICANT The depreciable amount of all fixed Finance leases are capitalized by the delivery of the service to the costs to sell and value in use, is ACCOUNTING POLICIES assets are depreciated on a straight recording an asset and liability at customers. compared to the asset’s carrying line basis over the useful lives of the the lower of the amount equal to the This financial report is a general value. Any excess of the asset’s assets to the association commencing fair value of the leased property or Interest revenue is recognized on carrying value over its recoverable purpose financial report that has been from the time the asset is held ready the present value of the minimum a proportional basis taking into prepared in accordance with Australian amount is expensed to the income for use. Leasehold improvements are lease payments, including any account the interest rates applicable statement. Accounting Standards Board, Australian depreciated over the shorter of the guaranteed residual values. Lease to the financial assets. Accounting Interpretations, other either the unexpired period of the lease payments are allocated between the (j) Critical Accounting Estimates authoritative pronouncements of the or the estimated useful lives of the reduction of the lease liability and the Grant income is recognized only Australian Accounting standards Board improvements. lease interest expense for the period. when it is attributable to the current The Association evaluates estimates and the requirements of the Associations Leased assets are depreciated financial year. Grant income and judgments incorporated into Incorporation Act (ACT) 1991. The depreciation rate used for each on a straight line basis over their relating to periods beyond the the financial statements based class of depreciable asset is 20% except current financial year is shown in the on historical knowledge and best The financial report covers Woden estimated useful lives where it is likely computers in PHAMS department. The that Woden Community Service Inc. balance sheet as Grants received available current information. Community Service Inc. as an rate applied for this class of asset is in advance under the heading of Estimates assume a reasonable incorporated association, incorporated in will obtain ownership of the asset or 33.33%. The assets’ residual value and ownership over the term of the lease. payables. expectation of future events the Australian Capital Territory under the useful lives are reviewed and adjusted, if and are based on current trends Association Incorporation Act (ACT) 1991. appropriate, at each balance date. Lease payments for operating leases, All revenue is stated net of the and economic data, obtained amount of goods and service tax The following is a summary of the where substantially all the risks and both externally and within the An asset’s carrying amount is written benefits remain with the lessor, are (GST). organization. No accounting material accounting policies adopted down immediately to its recoverable by Woden Community Service Inc. in charged as expenses in the periods (h) Goods and Service Tax (GST) assumptions or estimates have been amount if the asset’s carrying amount is in which they are incurred. identified that have a significant risk the preparation of the financial report. greater than its estimated recoverable The accounting policies have been Revenues, expenses and assets are of causing a material adjustment amount. Gains and losses on disposals (e) Employee Benefits to carrying amounts of assts and consistently applied, unless otherwise are determined by comparing proceeds recognized net of the amount of stated. GST, except where the amount of liabilities within the next accounting with the carrying amount. These gains Provision is made for Woden period. and losses are included in the income Community Service Inc.’s liability GST incurred is not recoverable from Reporting Basis and Conventions statement. When revalued assets are for employee benefits arising from the Australian Tax Office. In these circumstances the GST is recognized The financial report has been prepared sold, amounts included in the revaluation services rendered by employees to relating to that asset are transferred to balance date. Employee benefits as part of the cost of acquisition of on accrual basis and is based on the asset or as part of an item of the historical costs modified by the retained earnings. expected to be settled within one year have been measured at the expense. revaluation of selected non-current (c) Borrowing Costs assets, and financial assets and financial amounts expected to be paid when Receivables and payables in the the liability is settled, plus related liabilities for which the fair value basis of Borrowing costs directly attributable balance sheet are shown inclusive accounting has been applied. on-costs. Employee benefits payable of GST. to the acquisition, construction or later than one year have been production of assets that necessarily (a) Income Tax measured at the present value of the take a substantial period of time to estimated future cash outflows to be No provision for income tax is prepare for their intended use or made for those benefits. provided against any surpluses of sale, are added to the cost of those income and expenditure as Woden assets, until such time as the assets Contributions are made by Woden Community Service Inc. is exempt are substantially ready for their Community Service Inc. to an from tax under Subdivision 50-5 if the intended use or sale. employee superannuation fund and Income Tax Assessment Act, 1997. are charged as expenses when All other borrowing costs are incurred. recognized in income in the period in which they are incurred.

50 Woden Community Service Inc. 2007 – 2008 Annual Report | FINANCE REPORT 51 FINANCE REPORT

WODEN COMMUNITY SERVICE INC. NOTE 4: SURPLUS FROM ORDINARY ACTIVITIES NOTES TO THE FINANICIAL STATEMENTS FOR THE YEAR ENDED 30 JUNE 2008 2008 2007 $ $ NOTE 2: KEY MANAGEMENT PERSONNEL COMPENSATION Surplus before income tax expense The aggregate compensation of key management personnel for the has been determined after: Association is set out below: 2008 2007 $ $ Expenses: Short Term Benefits 442,548 348,755 Depreciation of property, plant and Post Employment Benefits 39,827 29,614 78,322 68,048 equipment

482,375 378,369 Borrowing cost expense 1,955 330

NOTE 3: REVENUE Remuneration of auditor 2008 2007 $ $ -Audit or review services 10,000 10,000 Operating Activities Fees 3,130,426 2,286,632 Rental expense on operating leases Operating Grants 3,033,904 3,210,441 minimum lease payments 104,759 74,359 Donations 4,076 6,650 NOTE 5: CASH ASSETS 6,168,406 5,503,723 2008 2007 $ $

Cash at Bank 2,218,214 2,137,321 Non-operating activities Interest received 133,604 99,863 NOTE 6: RECEIVABLES Other services 289,519 145,719 2008 2007 $ $ 423,123 245,582 Sundry Debtors 312,929 74,643 Accrued Interest on Bank Deposits 6,770 0 6,591,529 5,749,305 Provision for Impairment of Receivables -6,092 -11,430

313,607 63,213

NOTE 7: OTHER ASSETS 2008 2007 $ $ Prepayments 79,829 9,298 Unexpired GST Hire Purchase 1,165 1,772 Total 80,994 11,070

52 Woden Community Service Inc. 2007 – 2008 Annual Report | FINANCE REPORT 53 FINANCE REPORT

NOTE 8: PROPERTY, PLANT AND EQUIPMENT NOTE 10: INTEREST BEARING LIABILITIES 2008 2007 2008 2007 $ $ $ $ Hire Purchase/ Capitalised leased assets 345,007 18,227 CURRENT Less: accumulated Depreciation -14,269 0 Hire Purchase 6,772 7,808 330,738 18,227 Lease Purchase 64,429 0

71,201 7,808 Vehicles - at cost 121,399 203,685 NON-CURRENT Less: accumulated Depreciation -30,561 -70,936 Hire Purchase 6,781 11,922 90,838 132,749 Lease Purchase 211,156 0

217,937 11,922 Equipment - at cost 349,362 337,232

Less: accumulated Depreciation -278,562 -266,140 Total Hire Purchase 289,138 19,730 70,800 71,092

NOTE 11: PROVISIONS

2008 2007 Total property, plant equipment & vehicles 492,376 222,068 $ $ CURRENT Employee entitlements 518,815 479,081 a. Movements in carrying amounts

Movement in the carrying amounts for each class of property, plant, equipment and vehicles between the beginning and the end of the current financial year 518,815 479,081 Hire Purchase/ NON-CURRENT Capitalised Vehicles Equipment Total Leased Assets Employee entitlements 0 2,522 Balance at the beginning of year 18,227 132,749 71,092 222,068 Additions 326,780 53,793 28,040 408,613 0 2,522 Depreciation Expense -14,269 -39,130 -24,923 -78,322 Disposals (wdv) 0 -56,574 -3,409 -59,983 Total Provisions 518,815 481,603

Carrying amount at the end of year 330,738 90,838 70,800 492,376 Number of employees at year end 295 308

NOTE 9: PAYABLES 2008 2007 $ $ Trade creditors and accruals 273,413 175,693 Grants received in advance 161,478 183,741 Fees in advance 0 16,742 Unexpended Income 326,506 208,691

761,397 584,867

54 Woden Community Service Inc. 2007 – 2008 Annual Report | FINANCE REPORT 55 FINANCE REPORT

NOTE 12: CAPITAL AND LEASING COMMITMENTS NOTE 15: CASH FLOW INFORMATION 2008 2007 2008 2007 $ $ $ $ a. Reconciliation of Cash (a) Finance Leasing and Hire Purchase Commitments

Payable: Cash at Bank 2,218,214 2,137,321

- not longer than 1 year 90,469 7,744 b. Reconciliation of net cash provided by operating - longer than 1 year but not longer than 5 years 252,181 14,842 activities to operating surplus

342,650 22,586 Operating Surplus 188,369 88,435

Less future finance charges -53,512 -2,856 Non-cash flows in surplus:

Net Lease Liability 289,138 19,730 Add back (profit)/ loss on asset sale -744 -6,596

Add back depreciation charge 78,322 68,048 (b) Operating Lease Commitments Less: Accrued Interest on Bank Deposits -6,770 0 Non-cancellable operating leases

concentrated for but not capitalised Changes in assets and liabilities in the financial statements:

Being for rent of office space and Increase/(Decrease) in Grants in Advance 95,552 107,610 Community services premises payable: Increase/(Decrease) in Provisions 37,212 19,319

(Increase)/ Decrease in Prepayments -69,924 -6,687 - not longer than 1 year 54,263 83,844 Increase/(Decrease) in Fees Received in Advance -16,742 2,610 - longer than 1 year but not longer than 2 years 50,496 50,000 Increase/ (Decrease) in Creditors 97,719 157,304

(Increase)/Decrease in receivables -238,286 16,716 104,759 133,844 Increase/ (Decrease) in Provision for Doubtful Debts -5,338 -9,625

NOTE 13: SEGMENT REPORTING b. Net cash provided by operating activities 159,370 437,134 Woden Community Service Inc. operates in the community service sector within Australia.

c. The association has no credit stand-byor financing in place. NOTE 14: ASSOCIATION DETAILS

The principal place of business of the association is Corinna Street, Woden ACT 2606 d. There were non-cash financing and investing activities during the period for hire purchase or grass lease.

NOTE 16: ECONOMIC DEPENDANCY A significant volume of Woden Community Service Inc. revenue is obtained through Government Grants. The Association is dependent on this funding for its continued financial viability.

56 Woden Community Service Inc. 2007 – 2008 Annual Report | FINANCE REPORT 57

0

0 63,213 19,730 $ 2007 1,044,801 1,066,470 1,092,520 1,086,200 2,200,534

Total

FINANCE REPORT 0 D=(A+B+C) 13,553 $ 313,607 275,585 2008 1,168,641 1,280,212 1,051,268 2,533,516 1,569,350

0 0

0 0 0 NOTE 17: FINANCIAL INSTRUMENTS The entity monitors the credit risk by

actively assessing the rating quality 63,213 63,213 $

a. Financial Risk Management Policies and liquidity of counterparties: 2007 1,066,470 The financial instruments consists 1,066,470

mainly of deposits with banks, Only banks and financial institutions C

0 0

0 0 accounts receivable and payable. with an “A” rating are utilised. 0 The entity does not have any derivative

instruments as at 30 June 2008. The credit standing of counterparites $ 313,607 313,607 2008 1,280,212

is reviewed monthly for liquidity and 1,280,212 Non - Interest Bearing Non - Interest

i. Treasury Risk Management credit risk. The trade receivables The Board members meet on a balances at 30 June 2008 and 30 June 0 0 0 0 0 regular basis to analyse financial 2007 do not include any conterparties 0 0 - risk exposure and evaluate with external credit ratings. $ 11,922 11,922 treasury management strategies 2007 in the context of the most recent Customers are assessed for credit 0 0 0 0 0 economic conditions and forecasts. worthiness using the criteria detailed 0 above. 6,781 - $

ii. Financial Risk Exposures Price risk 211,155 2008 217,936 and Management The entity is not exposed to any 5 Years 1 to From The main risks the entity is exposed material commodity price risk.

0 0

0 0 0

to through its financial instruments B b. Financial Instruments Composition 7,808 are interest rate risk, liquidity risk and 7,808 - credit risk. and Maturity Analysis $ 2007 1,092,520 1,092,520 Foreign Currency Risk The table to the right reflects the The entity is not exposed to fluctuations undiscounted contractual settlement

0 0

0 0 in foreign currencies. terms for financial instruments of a Maturing Rate Interest Fixed

fixed period of maturity, as well as 6,772 - 71,202 64,430 $ Within one Year Within

Liquidity risk management’s expectations of the 2008 1,168,641 The entity manages liquidity risk by settlement period for all other financial 1,168,641 monitoring forecast cash flows and instruments. As such the amounts may 0

0 0

0 ensuring that adequate Unutilised not reconcile to the balance sheet 0 0 0 borrowing facilities are maintained. $

2007

Credit risk 1,044,801 1,044,801 The maximum exposure to credit risk,

excluding the value of any collateral or A Rate 0

0 0

0 other security, at balance sheet date 0 0 0 to recognised financial assets, is the $

carrying amount, net of any provisions Floating Interest 2008 1,051,268 for impairment of those assets, as 1,051,268 disclosed in the balance sheet and notes to the financial statements.

The entity does not have any single 5% - -- -- % 2007 3.75% receivable or group of receivables 9.25% under financial instruments entered

into by the entity. Rate Average Weighted Weighted - -- % 3.75% 6.99% There are no material amounts 9.25% 2008 10.10% of collateral held as security at 30 Interest Effective June 2008.

Credit risk is managed by the entity and reviewed regularly by the Board members. It arises from exposures to customers as well as through deposits with financial institutions FINANCIAL ASSETS cash Receivables Other and Trade FINANCIAL ASSETS TOTAL FINANCIAL LIABILITIES FINANCIAL TOTAL LIABILITIES Short Term Deposits Short Term Deposits Short Term Trade and Other Payables and Other Trade Hire Purchase Hire

58 Woden Community Service Inc. 2007 – 2008 Annual Report | FINANCE REPORT 59 FINANCE REPORT

Trade and sundry payables are expected to be paid as follows: NOTE 18: ACCOUNTING STANDARDS AND INTERPRETATIONS ISSUED BUT NOT YET EFFECTIVE 2008 2007 The following table illustrates standards and amendments that will become effective in the future. The nature of the $ $ impending change within the table, has been out of necessity abbreviated and users should consult the full version available on the AASB’s website to identify the full impact of the change. The expected impact on the financial report of Trade Payables adoption of these standards is based on the club’s initial assessment at this date, but may change. The club intends to Less than 6 months 1,116,959 962,125 adopt all of the standards upon their application date. More than 6 months 163,253 104,346

At the date of this financial report the following standards and interpretations, which may impact the entity in the period of initial application, have been issued but are not yet effective: Total trade and sundry payables 1,280,212 1,066,470 Application date Reference Title Summary (financial years Expected Impact c. Fair value of financial instruments beginning) Except as detailed in the following table, the directors consider that the carrying Revised standard – requires amount of financial assets and financial liabilities recorded in the financial statements borrowing costs directly attributable It is estimated the approximates their fair values. AASB 123 Borrowing Costs to qualifying assets to be 1 January 2009 change will have capitalised, where previously they no material effect d. Sensitivity Analysis could be immediately expensed. Interest rate risk Amendments Amends AASB 1, AASB 101, The organisation has performed a sensitivity analysis relating to its exposure to to Australian It is estimated the AASB 107, AASB 111, AASB 116 & interest rate risk at balance sheet date. AASB 2007-6 Accounting 1 January 2009 change will have AASB 138 and Interpretations 1 & 12 This sensitivity analysis demonstrates the effect on current year results and equity Standards arising no material effect as a result of issue of AASB 123 which could result from a change in this risk from AASB 123 As at 30 June 2008, the effect on profit and equity as a result of changes in the Amendments interest rate, with all other variables remaining constant, would be as follows: to Australian Amends the majority of standards AASB 2007-8 Accounting and Interpretations as a result of 1 January 2009 Disclosures only Standards arising issue of AASB 101 from AASB 123 2008 2007 $ $ Not expected to have a material Business Change in Profit AASB 3 Revised Standard 1 July 2009 impact on the Combinations - Increase in interest rate by 1% 11,686 10,925 entity’s financial statements - Decrease in interest rate by 1% -11,686 -10,925 Not expected to have a material Consolidated and Change in equity impact on the AASB 127 Separate Financial Revised Standard 1 July 2009 entity’s financial - Increase in interest rate by 1% 11,686 10,925 Statements statements - Decrease in interest rate by 1% -11,686 -10,925 Amendments This sensitivity analysis has been performed on the assumption that all Not expected to to Australian other variables remain unchanged. No sensitivity analysis has been Amends a number of standards have a material Accounting performed for foreign exchange risk, as the entity is not exposed to AASB 2008-3 and Interpretations as a result of 1 July 2009 impact on the Standards arising fluctuations in foreign exchange. the issue of AASB 3 and AASB 127 entity’s financial from AASB 3 and statements AASB 127 Not expected to Guidance on accounting for have a material Customer Loyalty customer loyalty awards credits Interpretation 13 1 July 2008 impact on the Programmes granted to customer as part of entity’s financial a sales transaction statements

60 Woden Community Service Inc. 2007 – 2008 Annual Report | FINANCE REPORT 61 FINANCE REPORT

WODEN COMMUNITY SERVICE INC. PARTICULARS 2008 2007 INCOME AND EXPENDITURE STATEMENT FOR THE YEAR ENDED 30 JUNE 2008 $ $ EXPENDITURE PARTICULARS 2008 2007 Wages 4,554,979 3,938,412 $ $ Car Allowance 62,538 45,698 REVENUE First Aid Allowance 5,131 3,556 Operating Activities Meal Allowance 9,306 11,728 Grants Received 3,033,904 3,196,645 Other Allowance 33,468 21,542 Fees 3,130,426 2,184,303 Superannuation 393,866 312,899 Jet Scheme 15,495 13,795 Provision for doubtful debts -5,338 -9,626 Playgroup Contributions 93 34 Bad Debts Written Off 1,791 6,057 Vol/ Client Contributions 61,325 59,577 Debt Collection Expenses 1,614 6,169 Sale of Assets 744 6,596 Bank Charges 22,268 16,484 Excursions 16,817 16,205 Playgroup Expenses 0 5,078 Mobility Allowance 11,525 22,756 Cleaning and Maintenance 70,629 63,592 Building Hire 2,784 3,757 Office requisites 70,221 50,615 Donations 4,076 6,650 Telephone 29,022 35,445 Fundraising 360 3,754 Excursions 23,614 26,198 Interest 133,604 99,863 Insurance 165,139 195,569 Other 180,376 138,495 Electricity, Gas and Rates 35,113 47,085

Advertising and Publicity 35,399 41,859 TOTAL REVENUE 6,591,529 5,752,431 Seminars and Training 49,500 22,863 Subscriptions/ Publications/ Books 11,387 23,924 Fees for Service 299,724 328,731 Food 78,358 84,417 Nappy Service 0 536 Taxi/ Bus Travel 6,064 9,676 Sick Leave Liability 5,388 2,519 Annual Leave Liablity 50,382 29,735 fundraising Costs 0 450 Audit 23,500 23,325 Rent/ Hire 119,769 84,964 Computer Costs 34,284 19,351 Donations 3,594 0 Equipment/ Furniture/ Books 5,533 9,337 Large Equipment 26,052 6,917 Depreciation 78,322 68,048 Other 351 3,230 Security 4,004 3,793 Volunteer Petrol 29,331 20,248

62 Woden Community Service Inc. 2007 – 2008 Annual Report | FINANCE REPORT 63 FINANCE REPORT

PARTICULARS 2008 2007 $ $ EXPENDITURE (cont.) Vehicle Petrol & Maintenance 25,920 33,513 Vol/ Client Expenses 263 2,714 Vehicle Maintenance 3,416 4,618 Long Service Liability -11,296 -12,934 Vehicle Registration 9,775 7,880 Interest - Leased Assets 1,974 0 Transfer to Other Program 0 67,454 Hire Purchase- Grass 0 330 The Big Issue Magazine 4,069 0 Other Interest 845 0 Ethnic Program Costs 8,743 0 Other Grant - Expenses 13,345 0 Sports Commission Grant Expenses 11,803

TOTAL EXPENDITURE 6,403,160 5,663,996

Surplus from ordinary activities before Income Tax 188,369 88,435

Income Tax Expense 0 0

Surplus from ordinary activities after Income tax 188,369 88,435

RETAINED SURPLUS AT THE BEGINNING OF THE FINANCIAL YEAR 1,230,804 1,142,369

TRANSFERRED TO GENERAL RESERVE 0 0

RETAINED SURPLUS AT THE END OF THE FINANCIAL YEAR 1,419,173 1,230,804

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