Woden Community Service Inc Annual Report 08–09 Woden Community Service Inc Annual Report 08–09
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WODEN COMMUNITY SERVICE INC ANNUAL REPORT 08–09 WODEN COMMUNITY SERVICE INC ANNUAL REPORT 08–09 Participants in 2009 Easter egg hunt. Courtesy of Woden Community Service. CONTENTS STRATEGIC PLAN 6 BOARD MEMBERS 8 APPRECIATION LIST 9 PRESIDENT’S REPORT 10 DIRECTOR’S REPORT 11 STAFF DEPARTURES IN 2008 – 2009 12 CHILDREN’S SERVICES 14 LOLLIPOP CHILDREN’S CENTRE 14 WODEN WESTON FAMILY DAY CARE 14 SCHOOL AGE CARE 15 COMMUNITY LINKAGES AND DIRECTIONS TEAM 18 ASSISTANCE WITH CARE AND HOUSING FOR THE AGED 18 COMMUNITY DEVELOPMENT 18 COMMUNICATIONS 19 FAMILY CONNECTIONS 19 SETTLEMENT GRANTS PROGRAM 19 VOLUNTEERS 20 COMMUNITY BUS 20 COMMUNITY LINKAGES PROGRAM 21 COMMUNITY PROGRAMS 22 COMMUNITY LIFE SKILLS 22 THE BIG ISSUE 23 WODEN YOUTH CENTRE 24 PERSONAL HELPERS AND MENTORS PROGRAM (PHAMS) 26 INDIVIDUAL AND FAMILY SUPPORT PROGRAM 27 HOME AND COMMUNITY CARE (HACC) 28 TUESDAY RESPITE GROUP 30 COMMUNITY TRANSPORT 31 FRIDAY GROUP 31 Acknowledgement of Traditional Ownership SOCIAL SUPPORT FOR CENTRE BASED GROUPS 32 Woden Community Service recognises that Aboriginal and Torres Strait Islander peoples are the original custodians of this land. We are committed to reconciliation in all aspects of our work. We acknowledge HUMAN RESOURCES, IT AND WORK ENVIRONMENT 34 the injustices experienced by Indigenous peoples since colonisation. We acknowledge the disadvantage experienced by many Indigenous people today and our shared responsibility in addressing this. FINANCE REPORT 35 CONTENTS 5 STRATEGIC PLAN 2008–2010 This plan was developed by OUR VISION We value being part of the 2. Build strength in the community 4. Support our staff community the staff and Board of Woden Supporting, developing and Encourage volunteering and Identify and prioritise the training and Community Service to express celebrating community strength We acknowledge our role in our recognise the inherent value development needs of our staff and community delivering services, support of volunteer contributions in the provide the opportunity and resources our values, our approach to our and advocacy. We value earning the development of a diverse, strong and to meet these in an equitable way. work and what we aim to achieve OUR VALUES respect of our community members and healthy community. by working with our community. acknowledge our responsibility to maintain Develop strategies and processes mutually supportive partnerships. Support the development and that support our staff in dealing We put people first operation of other organisations with their day to day work including and groups. occupational health and safety, We are committed to a cohesive We will act with honesty, integrity and and inclusive community. We seek to risk management and equal transparency Encourage and support the build positive relationships, based on employment opportunities. development of community based respect and honest communication. We will be professional, ethical and and initiated activities that build on Reward and encourage innovative We acknowledge the value of people mutually respectful in all aspects of our and celebrate community strength. service delivery. working towards independence, self- work. We will be accountable for the determination and autonomy. effective and efficient management Work with the community to address of staff, finances and services. We aim issues collaboratively. We’re inclusive to maintain up-to-date and evidence 5. Strengthen organisational capability based practices. Develop and maintain relationships We support the principles of social justice with key stakeholders and service Increase awareness of Woden and the rights of individuals. We value delivery partners. Community Service so that we have diversity and the contribution it makes to OUR GOALS a clear identity at the community, our community. Participate in industry, peak body, political and policy levels 1. Develop and deliver services to support community and other forums to and strengthen our community. We are a proactive, responsive and influence policy and initiate programs. Establish work systems that support organisational operations innovative service Be responsive to the needs and Be accountable for managing our circumstances of people seeking our Provide staff with the workplace We have an open door and create a resources responsibly assistance and offer them a service environment, tools and skills for welcoming environment where people that is understanding and respectful. Operate to professional standards ongoing professional development feel comfortable. We will provide a and in a business-like manner in and service delivery improvements service that is flexible and responsive. Maintain our position as an innovative securing funding and maintaining We will form partnerships with other service provider in the ACT by accountability. Learning and development underpin service providers and lobby to ensure our targeting programs to meet current WCS’s quality service delivery community’s needs are met. and future needs. Review governance structures and organisational design to enable us We support each other to do our work Undertake research to understand to meet the demands of the changing demographics, community strengths, business environment. We will work as a team and will unmet needs and emerging social collaborate and communicate with issues and programs. Establish performance measures each other in a way that demonstrates and regular review processes for all our respect, honesty, flexibility and Develop and implement a way of our programs. acceptance of one another. delivering our service that ensures that we work together to provide an Seek resources required to deliver We value the contribution our staff makes integrated solution for people. services and facilities required by to the community. Staff will be supported the community. to develop professional and personal Review our program and services skills and provided the opportunity to regularly to ensure their ability to Develop budgets that reflect deliver quality services. meet the community’s needs and the services, personnel and the aspirations of the participants. accommodation required by the organisation. 6 Woden Community Service Inc. 2007 – 2008 Annual Report | STRATEGIC PLAN 2008–2010 7 BOARD MEMBERS APPRECIATION LIST Woden Community Service Inc WCS BOARD OF GOVERNANCE would like to acknowledge the following organisations for their ACTCOSS Renald Navilly generous support throughout ACT Health Rotary Club of Woden Daybreak PRESIDENT the previous financial year. In ACT Shelter Salvation Army Helen Scully supporting Woden Community DIRECTOR Service, they are building and Australian Catholic University Samaritan House Chris Redmond strengthening our community. Belconnen Community Service Sing Australia TREASURER Chief Minister’s Department Social Ventures Australia Peter Mitchell Communities@Work Southern Cross Club SECRETARY Conflict Resolution Service Statesman Hotel Curtin Janet Thompson Council on the Ageing (ACT) St Albans Anglican Church Lyons GENERAL MEMBER Marion Blake Darrell Burkey and Computing St Vincent de Paul Society Jamie Crosby Assistance Support and Education (CASE) The Big Issue Australia Martin Devine Louise Evans David Segrott and Australian Health The Body Shop (Civic and Woden) Chris Healy & Safety Services P/L The Good Guys Tuggeranong David Menzel Disability ACT The Music Shop Belconnen Department of Families Housing Community Services and Indigenous The Rainbow Affairs (FAHCSIA) Tuggeranong Community Arts Centre Department of Territories and Members of the Board of Municipal Services Tuggeranong Mental Health Team Management of Woden Uniting Church’s Early Morning Centre Community Service Inc. are Harvey Norman Woden elected by the community and Hellenic Club University of Canberra volunteer their services to support Institute of Child Protection Studies Voodoo Creative the organisation in responding to Welfare Rights and Legal Centre the needs of the community. Lyons Early Childhood School Woden Immanuel Lutheran Church Any person living, working or Marist College studying in the Woden area, or Marsh P/L Woden Mental Health Team who is volunteering in or using Woden Valley Community Council the services of Woden Community Mental Health Community Coalition Service is eligible to become Mental Health Foundation Yarralumla Unity Church a member of the Board of Youth Coalition of the ACT Management. National Disability Services ACT Branch YMCA Chifley Older Person’s Mental Health YWCA of Canberra 8 Woden Community Service Inc. 2007 – 2008 Annual Report | APPRECIATION LIST 9 PRESIDENT’S REPORT DIRECTOR’S REPORT 2009 2008 / 2009 It was with some trepidation that I took on participated. The report was excellent As a Board we have enjoyed the input of As I look back on the preceding year The service is also working on building Staff are committed to the people they the role of President at the last AGM never and the Board was delighted to staff to our meetings giving us information at WCS I also look forward to the a stronger a collaborative practice, work with and the community they work having been in that role before! However congratulate Chris on his performance on the work of various teams. Personal organisation’s future. The past year acknowledging that we need to work within. I would like to thank them for their I found that I am one of a team of very and recommend his salary increment. attendance at Board meetings has has been a period of transformation with other services to provide better efforts