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Eden Park Operating Management Plan

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Eden Park Operating Management Plan EDEN PARK OPERATING MANAGEMENT PLAN December 2016 1 Table of Contents Overview ................................................................................................................................................ 4 General .................................................................................................................................................. 5 Alcohol Management ....................................................................................................................... 5 Alcohol Checkpoints ........................................................................................................................ 5 Portaloos and Rubbish Bins ........................................................................................................... 5 Event Delivery ................................................................................................................................... 5 Post Event Security Detail .............................................................................................................. 5 Post Event Litter Clean .................................................................................................................... 5 Control Room .................................................................................................................................... 6 Public Address Systems (P.A.) ...................................................................................................... 6 Field Lighting ..................................................................................................................................... 6 Police .................................................................................................................................................. 6 Community ........................................................................................................................................ 6 Community Consultation and Communications Management Plan ............................................. 7 Info/Hot Line ...................................................................................................................................... 7 Community Liaison Officer .............................................................................................................. 7 Letter Drop ........................................................................................................................................ 7 Web Site ............................................................................................................................................ 7 Community Liaison Group (CLG) .................................................................................................. 7 CLG Membership ............................................................................................................................. 7 Primary Activities .............................................................................................................................. 8 Consultation ...................................................................................................................................... 8 Complaints Protocol ......................................................................................................................... 8 Police .................................................................................................................................................. 9 Traffic Management Plans ................................................................................................................ 10 Traffic Management Plan 1 ........................................................................................................... 10 Traffic Management Plan 2 ........................................................................................................... 10 Traffic Management Plan 3 ........................................................................................................... 11 Traffic Management Plan 4 ........................................................................................................... 11 Traffic Management Plan 5 ........................................................................................................... 11 Event Management Plans ................................................................................................................. 12 Event Plan 1 .................................................................................................................................... 12 Event Plan 2 .................................................................................................................................... 12 Event Plan 3 .................................................................................................................................... 13 Event Plan 4 .................................................................................................................................... 13 2 Event Plan 5 .................................................................................................................................... 14 3 Overview The Eden Park Operating Management Plan includes internal/external processes/procedures designed to: (i) provide a safe and compliant environment for patrons within the stadium; and (ii) mitigate the effect that events may have on surrounding residential amenity. The operational processes developed for the above components combine to manage the overall effect of Eden Park operations on the residential neighbourhood. The following bullet points summarise the key components of the operational plan: • Alcohol management processes and procedures; • Traffic management strategies, including engagement through the Traffic Management Group (TMG); • Communication mechanisms (e.g. hot line/resident letter drop/e-mail messaging/complaints procedures); • Collaborative working relationships with external agencies such as Police, Auckland Council, council, Auckland Transport and the District Licencing Authority; • Feedback mechanisms to residents via the Community Liaison Group (CLG) and direct contact with individual members of the CLG; • Litter bins and public conveniences placed in surrounding streets; and • Post event residential litter cleaning. The basis for the level or extent of activation (i.e. number of security personnel, number of gates opened, TMP implemented, whether or not liquor checkpoints are activated/manned etc) is determined by estimated crowd size, which is provided by the event/venue hirer. In addition to anticipated crowd size, the duration of the event will also influence activation levels. The mitigations contained in the management plan are based on those successfully used to deliver large scale events such as the Rugby World Cup and Cricket World Cup games, NRL Nines and International rugby and cricket tests. They have been developed in conjunction with feedback from the NZ Police, District Licensing Authority, Auckland Council Compliance Monitoring and Auckland Transport. The Operating Management Plan contains three integrated components: 1) Community Consultation and Communication Management Plan. 2) Traffic Management Plans. 3) Events Management Plans. 4 General The following section outlines the general procedures implemented by Eden Park as part of its operations plan. Alcohol Management Eden Park have developed a comprehensive alcohol management strategy, encompassing spectator ingress (vetting preloading at liquor checkpoints/gate entry) and during the course of an event via caterer controls, security, DLA and police oversight, thereby ensuring that spectator behaviour entering and exiting the general environs are appropriate. Alcohol Checkpoints The temporary Liquor Ban surrounding Eden Park is activated for all events. For the larger sporting events (such as Rugby Tests and the like) six liquor checkpoints, located on the main streets leading into the Park, are activated and manned by security and/or Police. The purpose of these checkpoints is to: (i) promote the existence of the liquor ban. (ii) monitor incoming spectators to ensure appropriate behaviours. (iii) prompt the surrender of alcohol carried into the ban area by spectators. Portaloos and Rubbish Bins Potaloos and Rubbish bins are positioned around the outer environs of the Park for all sporting events (the extent and number of units are determined by the size/scale of each event). Their placement is based on best practice, consistent with the Eden Park’s commitment to mitigate the effect events have on the residential amenity. Event Delivery Eden Park’s event delivery processes and procedures were developed in the lead up to the completion of the redevelopment project in readiness for the opening event and Rugby World Cup. These systems were designed to not only taking into consideration event delivery processes (in-stadium), but to also included mitigation strategies aimed at minimising the impact Park operations would have on the residential amenity. Safety within the stadium and the welfare of the public in general (on the ingress and egress phases for events) underpin the objectives the Park consider as imperatives. Over the period between Rugby World Cup and present day, event delivery processes and procedures have evolved as consequence of consultation between residents (including the CLG), Police, DLA, Auckland Transport, Council and general public feedback, to
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