Rinnai Energy Presentation

4/10/2018 1 Why Rinnai…......

• Global Market Leader with over 40 years in North America..

• Trusted brand with 24/7/365 support…

• Product Innovation and Reliability…

• Strong parent company dedicated to making Tankless Water Heating and Space Heating more efficient and comfortable…

• Committed consumer and trade advertising…

• Proudly Manufactured in the United States!

4/10/2018 2 Rinnai Tankless Water Heaters

4/10/2018 3 Which One is Right for YOU?

SE/SE+ Condensing HE/HE+ Non- 50 Gallon 50 Gallon Technology Condensing Technology Gas Tank Electric Tank • Endless HOT Water • Endless HOT Water • Limited Hot Water • Limited Hot Water

• .92 to .96 UEF • .81 UEF • .95 UEF • .60 UEF

• 12/5/5 Residential Warranty • 12/5/5 Residential Warranty • 6 Year Res. Warranty • 6 Year Res. Warranty

• *Estimated Yearly Cost- • *Estimated Yearly Cost- • *Estimated Yearly Cost- • *Estimated Yearly Cost- $170 $199 $273 $555

• Interior & Exterior • Interior & Exterior • Interior Only • Interior Only Installation Installation

• Smart Controllers and self • Smart Controllers and self diagnostics included. diagnostics included with most. • Extended Venting Options

4/10/2018 *Based on Average Energy Cost per DOE 4 Output Comparison

Rinnai tankless *Gas tank water heater **Electric tank water heater water heater

1 each R75 or R94 tankless = on average 240 6 each 40 gallon gas tanks= gallons in one on average 240 gallons per hour hour 10 each 40 gallon electric tanks= Based on 77°F temperature rise *Based on 34,000 Btu input on average 240 gallons per hour **Based on 4,500 Watt elements

4/10/2018 5 4/10/2018 6 4/10/2018 7 Rinnai Tankless Water Heaters

• Whole house water heater, replaces a tank • Endless supply of hot water • Up to 9.8 gallons per minute • No standing pilot • .81 - .96 efficiency • Uses up to 40 percent less energy* than a tank • User adjustable temp control within +/- 2 deg F • Flexible indoor or outdoor installations • Direct vent, sealed combustion appliance • Industry Leading 2” PVC Venting of 65’ (Condensing) • Concentric or PVC Venting Options • About the size of a carry-on suitcase • 20+ year life expectancy, twice the lifespan of a tank • Best on Class Warranty

*As based on the average cost to run an electric tank water heater per the DOE Average Energy Costs (www.doe.gov). **Based on DOE ENERGY STAR® lifecycle estimates, tankless water heaters can last up to twice as long as traditional tank units, 2011.

4/10/2018 8 “Ring & Cap”

• RUC and RU units are part of the condensing series of tankless water heaters, for interior and exterior applications.

• The RUC models will incorporate the new “ring & cap” feature which allows Rinnai customers to continue using the preferred concentric venting OR dual pipe PVC/CPVC with the same unit as well as vent pipe certified to ULC S636.

“Flexible Venting Options”

4/10/2018 9 Rinnai Model Number Name Changes

4/10/2018 10 Series Naming • Previous Name Structure • Condensing – Ultra Series • Non-condensing – Luxury and Value Series

• New Structure: Focuses on efficiency • Non-condensing tankless: 81% efficiency = HIGH EFFICIENCY • Condensing tankless: 90% - 92% efficiency = SUPER HIGH EFFICIENCY

Series Name Previous Name Condensing/Non- Efficiency Recirculation Valves Condensing Capabilities Included HE (High Efficiency) Value Series Non-Condensing 81% No No

HE+ (High Efficiency Plus) Luxury Series Non-Condensing 81% Yes Yes

SE (Super High Efficiency) Ultra (RUCS and RUS Condensing 90% No No models) SE+ (Super High Efficiency Plus) Ultra (RUC, RU, and RUR Condensing 92% Yes Yes models)

• Note: No changes are being made to part or model numbers

4/10/2018 11 #1 Selling Tankless Water Heater

The Rinnai Ultra Series The Rinnai Luxury Series Rinnai Value Series The Ultimate In Efficiency Award-Winning Performance Confidence Meets Affordability Delivering our most energy-efficient performance, the The Luxury Series offers the highest output of our non- The Value Series is the perfect combination of comfort Ultra Series features a condensing design with two heat condensing line of tankless units with a sleek, modern and value. These easy-to-install, compact units combine exchangers to maximize heating value to enhance design and a range of standard features and benefits to all the reliability you’d expect from Rinnai with reliability and durability and reduce maintenance. The fully satisfy the demands of larger homes and light performance that’s ideal for medium to smaller-sized new Ultra Series also offers our most hot water capacity per commercial applications. homes or remodels. BTU, with the ability to support multiple, simultaneous hot water demands and more venting solutions right out of the box.

BEST BETTER GOOD

Tankless Water Heater Options For Every Market

4/10/2018 12 HE & HE+ (Non-Condensing) Tankless Water Heaters

4/10/2018 13 Specifications: HE and HE+ Series

HE/HE+ Non Condensing Series:

Capacity Residential/ Uniform Max Flow based on Isolation Commercial Energy 2018 Model Controller Maximum Rate 50° i = indoor Standard Kit Warranty** Factor List Included Temp e = outdoor Included (HEX/Parts/ Btu’s (UEF Price Fixtures & 50º Rise Temp Rise* Labor) Rating)

RL75i 12/5/5 Yes MC-91-2US 180K 6.0 GPM .81 $1,562 RL75e 5/5/2

RL94i 12/5/5 Yes MC-91-2US 199K 6.6 GPM .81 $1,899 RL94e 5/5/2 12/5/1 w/ VK No Status Monitor 120K 4.0 GPM .81 $899 V53e NA

V65i 12/5/1 w/ VK $1,101 No MC-91-2US 150K 5.0 GPM .81 NA V65e $1,023

V75i 12/5/1 w/ VK No MC-91-2US 180K 6.0 GPM .81 $1,345 V75e NA

V94i 12/5/1 w/ VK No MC-91-2US 192K 6.6 GPM .81 $1,579 V94e NA *Capacity: Based on 70°F ground temperature. Customer has the option of using the following appliances instead of a shower: residential grade clothes washing machines or dishwashers. Shower heads assumed to be 2.5 gpm mixed flow rate or less. If custom shower fixtures i.e. body sprays, large rain heads, or tubs over 60 gallons in capacity are used, please contact Rinnai. Bathroom sink faucets assumed to be 2 gpm mixed flow rate or less. Assumed mixed temperature on shower heads and bathroom sink faucets to be 104° F. Assumed Rinnai set point to be 120°F. Assumed 50 psi - 80 psi inlet water pressure for maximum flow. **For complete information and details regarding Rinnai’s warranty, visit Rinnai.us. 4/10/2018 14 SE & SE+ (Condensing) Tankless Water Heaters

4/10/2018 15 Specifications: SE Series

SE Condensing Series Capacity Residential/ Uniform based on Minimum Max Flow Isolation Commercial Energy Model Standard Controller Maximum Activation Rate 50° 2018 List i = indoor Kit Warranty** Factor Included Flow Rate Temp Price e = outdoor Fixtures & Included (HEX/Parts/ Btu’s (UEF (approx.) Rise 50º Temp Labor) Rating) Rise

RUCS65i Status 12/5/1 No 130K 0.4 GPM 4.8 GPM .90 $1,362 RUS65e Monitor NA Status RUCS75i 12/5/1 No Monitor 160K 0.4 GPM 5.9 GPM .90 $1,572 RUS75e NA

*Capacity: Based on 70°F ground temperature. Customer has the option of using the following appliances instead of a shower: residential grade clothes washing machines or dishwashers. Shower heads assumed to be 2.5 gpm mixed flow rate or less. If custom shower fixtures i.e. body sprays, large rain heads, or tubs over 60 gallons in capacity are used, please contact Rinnai. Bathroom sink faucets assumed to be 2 gpm mixed flow rate or less. Assumed mixed temperature on shower heads and bathroom sink faucets to be 104° F. Assumed Rinnai set point to be 120°F. Assumed 50 psi - 80 psi inlet water pressure for maximum flow. **For complete information and details regarding Rinnai’s warranty, visit Rinnai.us.

4/10/2018 16 Specifications: SE+ Series

SE+ Condensing Series

Capacity Residential/ Uniform Based on Isolation Commercial Max Flow Energy Model Controller Max 2018 List i = indoor Standard Kit Warranty** Rate 50° Factor Included Btu’s Price e = outdoor Fixtures & 50º Included (HEX/Parts/ Temp Rise (UEF Temp Rise* Labor) Rating)

RUC80i 12/5/5 Yes MC-91-2US 152K 5.9 GPM .92 $1,718 RU80e 5/5/2

RUC90i 12/5/5 Yes MC-91-2US 180K 7.0 GPM .92 $1,886 RU90e 5/5/2

RUC98i 12/5/5 Yes MC-91-2US 199K 7.7 GPM .92 $2,054 RU98e 5/5/2

RUR98i 12/5/5 Yes MC-195T-S 199K 7.7 GPM .92 $2,798 RUR98e 5/5/2 *Capacity: Based on 70°F ground temperature. Customer has the option of using the following appliances instead of a shower: residential grade clothes washing machines or dishwashers. Shower heads assumed to be 2.5 gpm mixed flow rate or less. If custom shower fixtures i.e. body sprays, large rain heads, or tubs over 60 gallons in capacity are used, please contact Rinnai. Bathroom sink faucets assumed to be 2 gpm mixed flow rate or less. Assumed mixed temperature on shower heads and bathroom sink faucets to be 104° F. Assumed Rinnai set point to be 120°F. Assumed 50 psi - 80 psi inlet water pressure for maximum flow. **For complete information and details regarding Rinnai’s warranty, visit Rinnai.us.

4/10/2018 17 SENSEI: SE+ Series

SE+ Condensing Series

Capacity Uniform Residential Based on Isolation Max Flow Energy Model Controller Warranty** Max 2018 List i = indoor Standard Kit Rate 50° Factor Included (HEX/Parts/ Price e = outdoor Included Btu’s Temp Rise (UEF Fixtures & 50º Labor) Temp Rise* Rating) RU130i Yes MC-91-2US 15/5/1 130K 5.0 GPM .91 ? RU130e RU160i Yes MC-91-2US 15/5/1 160K 6.0 GPM .92 ? RU160e RU180i Yes MC-91-2US 15/5/1 180K 7.0 GPM .92 ? RU180e RU199i Yes MC-91T-S 15/5/1 199K 8.0 GPM .93 ? RU199e *Capacity: Based on 70°F ground temperature. Customer has the option of using the following appliances instead of a shower: residential grade clothes washing machines or dishwashers. Shower heads assumed to be 2.5 gpm mixed flow rate or less. If custom shower fixtures i.e. body sprays, large rain heads, or tubs over 60 gallons in capacity are used, please contact Rinnai. Bathroom sink faucets assumed to be 2 gpm mixed flow rate or less. Assumed mixed temperature on shower heads and bathroom sink faucets to be 104° F. Assumed Rinnai set point to be 120°F. Assumed 50 psi - 80 psi inlet water pressure for maximum flow. **For complete information and details regarding Rinnai’s warranty, visit Rinnai.us.

4/10/2018 18 SENSEI: SE+ Series (Recirculation)

SE+ Condensing Series Capacity Uniform based on Residential Minimum Max Flow Isolation Energy Model Standard Controller Warranty** Maximum Activation Rate 50° 2018 List i = indoor Kit Factor Included (HEX/Parts/ Flow Rate Temp Price e = outdoor Fixtures & Included Btu’s (UEF Labor) (approx.) Rise 50º Temp Rating) Rise RUR160i Yes MC-91-2 15/5/1 160K 0..26 GPM 6.1 GPM .92 ? RUR160e RUR199i Yes MC-91-2 15/5/1 199K 0.26 GPM 7.4 GPM .93 ? RUR199e

4/10/2018 19 “RUR” Has Recirculation Technology

• SE + featuring ThermaCirc360™ • Includes/features: • Bypass technology • Timer • Circ-Logic™ recirculation technology • Internal pump • Bypass valve

“Regardless of your current plumbing configuration, Rinnai can provide you with faster hot water at your faucet.”

4/10/2018 20 ThermaCirc360™ (RUR98i/e)

• Simply put, the ThermaCirc360™ is a Rinnai Ultra Series Condensing Tankless water heater that incorporates a circulation pump into the water heater cabinet. • Two ThermaCirc360™ models are available.

 RUR98i, indoor model (shown here).  RUR98e, outdoor model. • Both RUR models are available in Natural Gas or Propane versions. • MC-195T Controllers are available with each model and must be wired for remote use. • Each model includes an Isolation Valve Kit and a Thermal By-Pass Valve.

4/10/2018 21 ThermaCirc360™ : Modes of operation There are two circulation modes for the ThermaCirc360™ models.

1. Dedicated Mode:  The Dedicated Mode requires a dedicated circulation return line in the plumbing system. The water heater will be shipped configured for the Dedicated Mode.

2. Cross Over Mode:  The Cross Over Mode is optional for applications that do not have a dedicated circulation return line. To use the water heater in this mode requires installation of the thermal bypass valve in the plumbing system and a simple reconfiguration of the water heater. • The thermal bypass valve will be included with the water heater. The procedure to configure the water heater for the Cross Over Mode will be explained in a later slide.

4/10/2018 22 Commercial Tankless Water Heating Solutions

4/10/2018 25 Commercial Solutions

• Hospitality • Agricultural • Food Service • Brewery’s • Government • Laundry • Industrial • Multi-Family • Education • Correctional • Recreational • Religious • Assisted Living • Beauty • Daycare • Car Wash

4/10/2018 26 Specifications: Commercial Series

Commercial Condensing Series Capacity based on Commercial Minimum Max Flow Isolation 2017 Model Standard Controller Warranty** Maximum Activation Rate 50° Thermal i = indoor Kit List Included (HEX/Parts/ Flow Rate Temp Efficiency e = outdoor Fixtures & Included Btu’s Price 50º Temp Labor) (approx.) Rise Rise C199i Light Comm. MC-91- Or larger 2US (max Yes 6/5/2 199K 0.26 GPM 5.5 GPM .96 $2,200 projects w/ 185 C199e multiple units degree) MC-91- 1st Hr. 2US (max Yes 6/5/2 199K NA Rating of .96 $7,600 CHS199100 185 315 Gal. degree)

4/10/2018 27 SENSEI: SE+ Series (Commercial)

SE+ Condensing Series Capacity based on Residential Minimum Max Flow Isolation 2018 Model Standard Controller Warranty** Maximum Activation Rate 50° Thermal i = indoor Kit List Included (HEX/Parts/ Flow Rate Temp Efficiency e = outdoor Fixtures & Included Btu’s Price 50º Temp Labor) (approx.) Rise Rise CU160i Yes MC-91-2 8/5/1 160K 0..26 GPM 6.1 GPM .97 ? CU160e CU199i Yes MC-91-2 8/5/1 199K 0.26 GPM 7.6 GPM .97 ? CU199e

4/10/2018 28 C199 Condensing Tankless

• Flexible installation options (indoor, outdoor, natural gas, propane) • 199K BTU = up to 9.8 gpm @ 35 degree rise (3.8 gpm @100 degree rise) • 96% - 97% Thermal Efficiency – Commercial Rating • Easy and cost effective maintenance • all parts field replaceable and inexpensive • Wi-Fi Ready (coming soon) • Ultra Low Nox • Approved for High Altitude (10,200 ft) • Commercial Energy Star certified • Warranty • 6 year heat exchanger • 5 year parts • 2 years labor • Standard on all commercial systems • Recirculation pump version

4/10/2018 29 Tankless Wall Rack (TRW) Provides Redundancy and Space Savings • Built-in redundancy insures your business is never closed due to hot water

• Save space with wall hanging tankless racks (save ~ 10 sq ft) Hanging bracket included • Ships fully assembled in 2 and 3 unit configurations  Save up to 60% on install time vs single tankless • Corner rack further maximizes wall space • Integrated recirculation models available

Available in 2 and 3 unit configurations Integrated recirc pump 2 unit corner configurations (compact version 38Wx43H available soon)

4/10/2018 30 Tankless Rack System (TRS)

Goodbye to old-style boilers. Hello hot water that means business

• Comes standard with 96% - 97% TE C199 Condensing Commercial Tankless • Shipped fully assembled in various configurations (Indoor, outdoor, NG, LP) • 15.2K BTU up to 4.9 Million BTU - 327:1 turndown ratio for superior load tracking • Condensing + load tracking = the most efficient water heating system • C199 venting options plus common vent room air • 2 to 6 unit designs – combine up to 25 units • Save up to 80% on install time vs single tankless • Use with or without storage • BTU for BTU replacement vs old style boilers + storage • Fits easily through a 32” doorway • Preinstalled power and condensate drain

4/10/2018 DO NOT DISTRIBUTE – INTERNAL USE ONLY 31 Reliability Through Redundancy

Example: 1,000,000 Btu System

One unit disabled: 50% loss of DHW Tank disabled: 100% loss of DHW

One unit disabled: loss of 16% DHW

4/10/2018 33 Flexible Installation

Indoor Outdoor Wall

Indoor Outdoor

Floor

4/10/2018 34 Tankless Rack System™ Preassembled Configurations

TRW - Wall TRS – Floor Standing

• Up to 80% reduction of installation time • Reduces complexity • All connections covered by 5 warranty

4/10/2018 35 Tankless Rack System™ “Make to Order” Solutions

Retrofit wall rack

Corner Rack 33” x 33”

TRS + pump + tank Now Standard SKU

4/10/2018 36 Tankless Rack System™ Cost of Ownership

• Reduced Capital (25%-40%) • Lower Maintenance Cost • No annual ASME inspections • Low cost parts (Heat Exchanger ~$200) • Energy Savings vs Storage (up to 60%) • Reduced labor cost (no ASME license)

4/10/2018 38 Demand Duo™ 100/199 Hybrid

The Best Water Heater Ever!

• Perfect emergency replacement product • Similar connection locations vs competitors • Weighs ~30% less than similar competitor products • Maximize ROI with longer warranty and life • Easy and cost effective maintenance • all parts field replaceable and inexpensive • 199K BTU C199 tankless + 119 gallon glass enamel tank • 96% Thermal Efficiency Condensing • Commercial Energy Star certified • Superior first hour performance (338 gallons) • Twice the warranty of major competitors • 6 year HEX and Tank, 5 year parts, 2 years labor

4/10/2018 39 How it works…

• True 119 gallon tank + tank is empty = more capacity (338 gallons in 1st hour) • Tankless is heat source + water delivered at set point = No thermal stress (6 year warranty)

• More Capacity

90% • More Warranty Usable • Longer Life • Better Performance

4/10/2018 40 Demand Duo™ Performance

90% of Water Heater installs are Emergency replacement

Demand Duo 100 / 199 Hybrid Water Heater

• Replacement for any tank water heaters • 119 gallons • 199K BTU • 96% Thermal Efficiency • 6 year warranty (tank and heat exchanger) • Improved performance • Competitively priced $7,600 list price

4/10/2018 41 Commercial Products Demand Duo™ 80 Gallon 199K Btu Hybrid Water Heater

• Designed to replace larger atmospheric tank water heaters with 6” b-vent • 80 gallons • 199K BTU • 82% Thermal Efficiency • 6 year warranty (tank) / 12 • 5 year warranty (heat exchanger) • Improved performance • Competitively priced ~$5800 list price • No-risk performance Guarantee • Requires Concentric Vent • Order with p/n CHS19980HE

6 GPM Draw

8+ additional minutes of hot water Shipping 8/1/2017 4/10/2018 42 Demand Duo™ Cost of Ownership

• Heating occurs in the tankless heat exchanger • Removes stress from tank • Set-point temperature water delivered to the tank • Extends the life of the product • 2x warranty (6 years HEX / Tank) So, would you Or this at rather replace this ~$400? at ~$7000

4/10/2018 43 National Accounts Program

• We have a National Accounts Program providing 24/7 Service – Key Customers include Chick-fil-A, Sonic, Steak n’ Shake, Longhorn Restaurants, Raising Canes, Hawthorn Retirement and many others! • Dedicated call center support when required – Contractor to install and maintain product – stock parts – Distributor to deliver product 24/7 • Pricing structure for product and installation – Negotiated Pricing with wholesaler and contractor – Will Repair any make or model, provide warranty repairs or replace units as need to benefit the customer! • Rinnai will provide you with peace of mind and Endless Hot Water!

4/10/2018 44 Commercial Solutions- EASY AS 1-2-3

Commercial Sizing Made Easy!

Step 1: • Complete the Application Form with plumbing fixture count and type, laundry type, dishwasher models, etc. This is easily found using plumbing schematics. OR just send the lead to CSA REP or Rinnai Engineering.

Step 2: • Send form to [email protected] via email.

Step 3: • Receive back a detailed quotation.

4/10/2018 45 Rinnai Home/Space Heating Solutions

4/10/2018 46 Rinnai Heating Products EnergySaver® Direct Vent Wall Furnace

EX08 / EX11 EX17 / EX22 EX38

Vent Free Fan Convector Heater FC510 FC824

4/10/2018 47 Key concepts:

The Rinnai Direct Vent Furnace has the ability to heat an entire structure from a central room. Here’s how: • 2nd law of thermodynamics – Heat seeks cold • Once the main room approaches 1 the set point temperature, the heat begins to move to other rooms— heat seeking cold. • The variable gas valve and blower control will modulate to ensure heat reaches the remainder of the structure without overheating the main area. 3 • Temperature changes are 2 detected quickly by the thermistor—mounted two inches above the floor and able to detect changes as small as 6/10th’s of a degree (Fahrenheit). • These features aid in reducing stratification in the atmosphere (different layers of room temperature). 4/10/2018 48 Vent Free Fan Convector

• No vents. No ducts: By eliminating places where heat typically gets lost, virtually all of the warm air gets delivered to the room-making for a solution that's 99.9% efficient. • Convection heating: A convection fan evenly distributes warm air throughout the space, providing comfort even in faraway corners. • East to set Programmable options: Set the desired temperatures for consistently delivered comfort. • Simple Operation: One touch on/off and no standing pilot. • Safety: Cool to touch Cabinet, tilt protection, and child lock. • Stylish look: Fits any décor and room. • Warranty: 3 years on all parts. • Power Outage: Using less than 25 watts, can be paired with most battery back-ups for limited use. • Size: Available in 10K and 24K Btu Sizes and Natural and Propane Gas.

4/10/2018 49 Vent Free Fan Convector

Edenpure Infrared Fan Convector Fuel Source Electricity Propane/Natural Gas Propane/Natural Gas

Efficiency 100%1) 99.9% 99.9% Cool To Touch Cabinet  Hot surfaces  Fully Programmable Thermostat Thermostat Thermostat 

CFMs ? CFM Optional fans 98~215 CFM Warranty 2 Years 3 years 3 years Output Range 3,000-5,0002) 6,000-30,000 5,000-24,000 Electricity Required Yes Yes-To operate fan Yes- to operate ignition source and fan Tilt Protection  X 

Note 1): Electricity into heat, which can be done at an efficiency of 100%. (This is true when we consider site energy only, not all the losses that occur between the power plant and your home. If we include those, the efficiency is closer to 30%.) Note 2): Rates of 1,000 & 1,500 Watts converted to Btus

4/10/2018 50 Which Model is Right for You…

How to Select the right vent- free fan convector or direct vent furnace 1. Calculate the volume (cubic feet) or square footage of the space that will be heated. Calculate volume (in cubic feet) by multiplying the length (in feet) times the width (in feet) by the height (in feet) Calculate square feet by multiplying the length (in feet) times the width (in feet) 2. Choose your location on the map and the BTU Zone on the chart at right. 3. Select model based on either calculated cubic feet or square feet. 4/10/2018 51 Direct Vent Wall Furnaces

• Transform any living space: from basement to sunroom, or even your whole home – with self-adjusting heat that keeps room temperature consistent, from floor to ceiling. • Save energy – and money: Rinnai’s unique modulating technology produces the specific level of heat needed at any given moment, responding immediately to even the smallest temperature changes. • Automatically manage room temperature: The easy-to-use programmable thermostat lets you automatically operate your model at the optimum temperature, even when you’re away. Set your model to operate at a comfortable temperature while you’re home, then automatically adjust to a lower setting when you’re gone. • Customized comfort: Tailor supplemental or zone heating to your usage, habits and needs, for the most comfort in the most efficient way. • Complement existing heating: Rinnai EnergySaver® Direct Vent Wall Furnaces come in multiple sizes and can be used in a variety of configurations. That means you can supplement existing heating systems in the way that best suits your installation needs. • Fast installation: No ductwork means quicker installation

4/10/2018 52 Rinnai Boiler Solutions

4/10/2018 53 Rinnai Boilers

E Series E Series boilers provide unsurpassed comfort and system efficiency at an economical price. E Series Boilers are available in 3 Combi Models and 3 Heating Only Models.

E Series Boilers are ideal for apartments, condos, townhomes and smaller residential applications with up to 2 bathrooms. .

Q Series The Q Series Boilers are similar to E Series in design, operation, service and maintenance, but differ in that a LLH is provided and the cover is metal with a sealed combustion chamber. Available in 4 Heat Only and 1 Combi models. Q Series Boilers are ideal for Space Heating in all single family homes and some light commercial applications. Q Series Heat Only boilers can be used in conjunction with any indirect tank. Rinnai also offers 1 Q175 Combi boiler that is factory fitted with a 6.6 gallon Indirect Tank and Thermostatic Mixing Valve capable of delivering 4.1gpm @ a 75°rise.

QP 130 QP130 all in one boiler is the premier choice for comfort, efficiency, and high performance domestic hot water production. The QP130 can delivery nearly 60 gallons of hot water in a 10 minute period and has the ability to recover the tank in less than 10 minutes. QP130 Boiler uses much less floor space than conventional floor boilers and indirect tank. This combination boiler provides 211 gallons in first hour recovery, which out performs many 40 - 45 gallon indirect tanks .

4/10/2018 54 Rinnai Boilers

E Series

• 95+% AFUE, Energy Star Most Efficient • CSA, ASME, AHRI Certified • SCAQMD Low Nox Q Series • Modulating Combustion: Up to 6.25:1 • Modulating Boiler Pump • Outdoor Reset Sensor Included • Approved for 2”, 3” & 4” venting • Approved for: PVC, CPVC, PP, SS, & Concentric Venting QP 130 • Approved with Centrotherm & Duravent Polypropylene Venting • 2yr / 4yr Maintenance Intervals • Tool Less Ignition Electrode

4/10/2018 55 M-Series Boiler Product Line Up

Input Range (Mbtuh) Models 50 75 100 125 150 175 200 | | | | | | | E-Combi E50CR E75CR E110CR E-Heat Only E60SR E85SR E110SR Q-Combi Q175C Q-Heat Only Q85S Q130S Q175S Q205S M-Combi M060C M090C M120C M160C M-Heat Only M060S M090S M120S M160S Streamlined Product Line New M-Series Boiler will cover the input range of 60k~160k Btuh M160C/S will replace most Q175C/C applications at lower cost.

4/10/2018 56 Condensing Boilers

• Stainless steel heat exchanger: Our proprietary self- cleaning, down-fired stainless steel heat exchanger has industry-leading performance and durability. • OSS (one-side sealed) construction: This arrangement maintains integrity during heat exchanger expansion and contraction. • Factory-assembled low-loss header kit: Professionals save time and money with our convenient factory-assembled low-loss header kit, shipped with all Q Series and Q Premier Series boilers.2 • Integrated boiler pump: Our boiler pump eliminates the need to size the pump for the boiler loop and keeps a tight rein on energy usage. • Improve efficiency - increase comfort: Advanced smart system technology includes an outdoor reset sensor that continually adjusts to changing temperatures. • Hot water without interruption: Our E Series “combi” models have the power to deliver whole-house heating and domestic hot water priority for homes with one to two bathrooms. • Wide range of options: Because comfort is such a personal choice, we offer ten models to give you a wide range of quality options for both existing homes and new construction.

4/10/2018 57 M-Series Condensing Boiler Captivate Customers Innovate Now

4/10/2018 58 Rinnai NEW M-Series Boiler

New Boiler

A new complete redesign to maximizing performance, efficiency and serviceability resulting in a complete boiler package.

Which allow for: • Easier and more flexible installations • In more locations • With better operational performance

Rinnai’s combustion technology is in the heart and soul of the boiler’s heat exchanger. Rinnai designed and manufactured burner cassette which breathers fire into the boiler.

4/10/2018 59 M-Series Boiler

“M-Series” is the boiler name and Rinnai is building the Momentum in the boiler product line with…

• More heating power • More domestic hot water (DHW) • Maximize efficiency • Modulation Pump • Minimize noise • Maximize ease of service • Minimize labor for setup • Minimize complexity • Maximize product value

4/10/2018 60 M-Series Boiler Features

• Newly designed the next generation boiler for the North American market • Combination of proven technology and performance enhancements from Rinnai’s global resources • Designed to meet Rinnai’s quality and reliability standards.

Focused on 3 ideals to Captivate Customers: 1. Installation Ease 2. Operational Performance 3. Serviceability

4/10/2018 61 M-Series Boiler

1. Installation Ease • Super High Efficient HEX • Flexible Venting Solutions • Ultra Low Emission HEX • Easy to use Controller/Display • Modulating pump • Mounting Plate (One Person Job) • Lowered Minimum Gas Pressure 3. Serviceability • Quick-n-Easy Gas Conversion (LP • Quick Change Components included) • Easy to service HEX and PHEX • Easy Parameter Adjustment • Full Front/Left Side Service access • More… 2. Performance • DHW Output • Heating Output • Lower Gas Pressure Operation

4/10/2018 62 Smart Just Got Even Smarter

4/10/2018 63 Why Rinnai?

Rinnai Brand N Brand R Brand B ProWater Suggested $ $111 $230 ≥ 2016 TWH + Boilers Platinum Series and a Coming Soon Compatibility ≥ 2006 TWH *prior – purchase few Tank WHs others OptiFlow Products PC board Home Only Functional Controls Any Where Any Where Home Only (Safety) Diagnostics Any Where Any Where Any Where Home Only Status Alerts Remote Dealer Diagnostics (21) None None None Features Trouble Shooting Error History On/Off On/Off Temperature On/Off Temperature Temperature Consumer Features Status Alerts Temperature (A&W) Energy Costs Status Alerts Recirculation Status Alerts Energy Use Recirculation Registration Enhance Service Spin Control Water & Air! Experience *This document is for informational purposes only and is based on publicly available information on the products reviewed and analyzed by the Rinnai Training Team.

4/10/2018 68 New Rinnai Literature

4/10/2018 69 Residential Literature

1.Water Heating Solutions – Consumers – 9 Pages – A consumer targeted brochure describing the benefits offered by Rinnai Tankless Water heaters to a homeowner.

2.Water Heating Solutions – Installers – 25 pages – A trade targeted brochure that includes trade benefits to partnering with Rinnai, benefits that they should communicate to their customers, and technical specifications of Rinnai Tankless Water Heaters.

3.Heating Solutions – Consumers – 13 pages – A consumer targeted brochure describing benefits to homeowners of Rinnai heating products. Focus is on DV and Vent-Free Fan Convector with some high-level boiler information.

4.Heating Solutions- Installers – 29 pages – A trade targeted heating brochure including benefits to partnering with Rinnai and detailed information about our heating portfolio.

5.Builder Advantages – 17 pages – A brochure targeting builders and designed to communicate the benefits of making Rinnai Tankless Water Heaters a standard in the homes they build.

4/10/2018 70 Commercial Literature

1.Commercial Water Heating Solutions – Installers – 25 pages – A brochure targeting installers of commercial water heating solutions giving detailed product information on Rinnai Commercial Water Heating solutions and how Rinnai can provide customized solutions and technical support.

2.Commercial Water Heating Solutions - Business Owners – 13 pages – A brochure targeting business owners introducing Rinnai Commercial Water Heating solutions and their many applications for various business needs. Includes testimonials from business owners and installation examples.

3.Demand Duo™ Brochure for the Trade – Bi-fold – Brochure introducing Demand Duo with technical information for dealers and installers.

4.Demand Duo™ Brochure for Business Owners – Bi- fold – Brochure introducing Demand Duo and highlighting benefits to a business owner

4/10/2018 71 Support Information

4/10/2018 72 Rinnai Service and Support (800-621-9419)

 CRC – Consumer Response Center – general calls, consumer questions, etc. 800-621-9419 Available from 8 a.m. to 8 p.m. EST, Monday – Friday.  Parts Department – parts orders. Available from 8 a.m. to 8 p.m. EST, Monday – Friday.  Warranty Department – warranty claim issues. Available from 8 a.m. to 5 p.m. EST, Monday- Friday.  Technical Support Department – technical issues related to the function and repair of Rinnai products. Available in the office from 8 a.m. to 8 p.m. EST, Monday – Friday AND 24/7/365 on call support for technicians who are at the service location. Technicians only, call 1-888-RINNAIS ( 888-746-6247)  Engineering / Applications Department – calls related to product use and applications including sizing. (866) 383-0707 Available from 8 a.m. to 5 p.m. EST, Monday - Friday. Rinnai America also provides the following websites for support: •www.rinnai.us –for installation manuals, product specifications and supporting documents. More technical information is available in the “Partner Portal” section of the website. Registration is required for access. • www.trainingevents.rinnai.us – to register for Rinnai product training live and online classes and videos. Service manuals, installation manuals and other technical documents are available under the “Resources” section of the site.

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