14391439 calls calls were were received received by by phone, phone, 190 190 by by e-mail. e-mail. The The majority majority of of them them were were queries queries received received fromfrom general general education education establishments, establishments, as as well well as as higher higher and and secondary secondary special special education education institutions. institutions. The ServiceThe Service has also has accepted also accepted queries queries from extra-school, from extra-school, technical technical professional professional education education establishments, as well as regarding study abroad issues.

QueriesQueries consisted consisted of almost of almost all areas all areas of the of theeducation education system. system. They They were were about about programs programs implementedimplemented in inthe the education education system, system, international international projects, projects, Republican Republican and and international international subject subject Olympiads,Olympiads, financing financing of education of education system, system, study study abroad, abroad, additional additional education, education, admission admission to the to the differentdifferent levels levels of ofeducation, education, and and new new assessment assessment system system applied applied at at higher higher and and secondary secondary special special educationeducation institutions. institutions. Moreover, Moreover, there there were were received received queries queries about about receipt receipt and and nostrification nostrification of of educationeducation documents, documents, organization, organization, conduction conduction and and reception reception of results of results for thefor the final final exams. exams. The The numbernumber of of queries queries regarding regarding the the rules rules for for taking taking teachers teachers to to vacant vacant positions positions on on a a competitive competitive basis basis andand admission admission of pupils of pupils to the to the first first class class in the in the next next academic academic year year has has increased. increased. Moreover, Moreover, the the ServiceService received received inquiries inquiries about about the the division division of of workload workload standards standards and and lessons lessons for for teachers, teachers, application application of school uniform, etc. All queries were recorded and responded by the employees of the Service.

TheThe Hotline Hotline received received 49 49 complaints complaints regarding regarding general general education education establishments. establishments. Last Last month, month, the the ServiceService received received 18 18 complaints complaints from from schools schools of of , Baku, 4 4 from from Sumgayit, Sumgayit, 4 4 from from Absheron, Absheron, 2 2 from from Sheki, Sheki, andand for for one one complaint complaint from from Gusar, Gusar, Barda, Barda, , Shamkir, Oguz, Oguz, Imishli, Imishli, , Goranboy, Saatli, Saatli, , Jabrayil, , Khachmaz, Jalilabad,Jalilabad, andand LerikLerik districts.districts.

The complaintsThe complaints were were mainly mainly received received from fromteachers teachers and parents. and parents. They They were were about about the the organizationorganization of teaching of teaching process, process, determination determination of workload of workload for teachers, for teachers, shortcomings shortcomings of the of the relationship between teachers and pupils, illegal demands for parents, etc.

TheThe Service Service received received 2 2 queries queries from from technical technical and and professional professional education education institutions institutions regarding regarding the late payment of salaries and stipends.

TheThe eight eight queries queries received received from from higher higher and and secondary secondary special special education education institutions institutions (2 (2 - - public, public, 4 4 - - privateprivate and and 2 2 - - secondary secondary special special education education institutions) institutions) were were about about dissatisfaction dissatisfaction with with exam exam results, results, latelate paymentpayment ofof studentstudent stipends,stipends, etc.etc.

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